Best in Phoenix AZ

I had complained on Yelp about Servpro leaving my sister high and dry as far as completing the job, but after a couple of phone calls, Servpro stood behind their word and put everything back in its place.
I also thought they went overboard on the repairs and the wet vacs, but after talking to the insurance adjuster, I was told Servpro will go above and beyond to replace items that could be remotely damaged.
Some companies try to stick it to the insurance companies, but Servpro is not one of them, so I jumped ahead of myself.

I would use Servpro-Phoenix again without hesitation.
Good job guys,

Thank you so much for helping my grandmother out with her hot water heater leaking into her house. She was so worried and called me in tears when this happened. Her house was a mess and had water damage in the garage and in other parts of the house. I called this company, Frank and Van were so helpful. My grandmother did not have the money to pay for her insurance deductible. So they paid her deductible for her and handled everything to start the insurance claim. I typically have do everything for my grandmother, but not this time. Thanks guy for taking care of this for me!

Hi! hope you read my review first before calling other companies in fixing your water damage issues and leakages. Let me give you a summary of what you will be your experience:

1. Nesur consults you, works around your time
2. The most budget friendly youll ever get
3. His advice, take them. He his way around stuff.
4. Cleanliness is top notch.
5. Covid19 friendly. All has masks.
6. Did I say budget friendly?

Here is my full review:

In the midst of this pandemic, we suffered leakage in our bathroom twice. And twice, restore master was there to do their job. I cannot tell you how much the owner has helped us. First, he went with my schedule. I am a frontliner and I sleep in the day, they accommodated that. Secondly, we the guys that work for him were so neat that they cleaned after themselves. More importantly, Nasur put up with my questioning and inquiries throughout the process. For someone who deals with patients and family members that ask a lot of question, I knew Nasur did a great job in answering mine. Their pricing is very competitive and he works around your budget. I also appreciate that he comes to your house himself to assess the issue first then let his employees do the job later. This shows his dedication and committed with his own company. Furthermore, his advice in regards to other stuff such as what other companies to use as carpenters, plumbers, and other utility guys is invaluable!

Not to mention, I searched for two days before setting with Nesur. Other guy wanted to rip off my entire wall for a small spot of leakage. Nesur thought that was obviously adding more bills for them. Another wanted to rip off my insurance. Nesur also knew that was a rip off. I tell you, this guy knows all the tricks that others bestow to consumers who are in dire stress. That is why I trust him, that is why I choose their company.

Here is my advice, is you need restoration and any kind of water damage call him! Tell him that this review has made you connect to him! I would put my google reviewer reputation in line with this review. I stand firm that they are the best on what they do.

Final thoughts, do not hesitate on calling them for any problem. Ask for Nesur, he usually answers his phone call. Leave a voicemail. Call him first before you even think about calling the other guys. I just saved you headaches and ALOT of money by recommending this guys!

P.S. I fairly make reviews now because of time constraints and ofcourse since its saturated now, but I want to make sure they get the rating they deserve. So here a review from a former four year elite.

Stay safe.

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

Great service the reps explained the process in away I could understand and have kept myself and insurance up to date daily. They have always been to my house on time  when they said they would be here. I would recommend Patterson to everyone.

I do property management for 500+ homes across Phoenix.  I got a call one Saturday morning from the father of one of our tenants telling me that someone had committed suicide in the home on Monday.  It had been 5 days with body fluids and matter rotting in the house.  I thought I'd seen it all in Property Management--and then I was thrown this curveball.  Hazmat cleanup isn't exactly something we have on our preferred vendors list.  And after 5 days, odors become a serious problem.

I did some searching on Google and called a few companies.  Sharan picked up on the first call.  I explained to her the situation and immediately felt comfortable working with her.  I work with a variety of trades and can tell when someone knows what they're doing.  Sharan knows what she's doing.  She had a crew at the property within a few hours.   Later that night, I received confirmation that the job was completed along with before and after photos.  As a property manager that has to explain all of this to a client 2000 miles away, I couldn't ask for more.  Prompt. Professional.  Kind.  Understanding.  Really though... if you're reading this trying to decide if Crime Clean is the right company to call, you can stop reading and start dialing.

Jesse and team did a great job on adding drywall and double doors to our den.  He was timely with the quote and finished when he said he would.  We'll be hiring Turnkey again for future remodel projects!

We had some old planter bowls and columns that needed to be removed from our front yard. We got several bids from different contractors. Andy by far is the most efficient and courteous. After surveying the columns, he gave us 2 bids based on the scope of the project and possible unexpected structural issues. His pricing was competitive and transparent so we felt comfortable with proceeding. His crew arrived and got work right away. They are tidy and efficient. You can't even tell there were columns sitting there previously.

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

My insurance called them out for me this past Saturday (17-apr-21), and had them do an emergency service and board up my garage door and support structure, as someone had hit and run my house. They came out did the service in just a few short hours. They also cleaned up everything, and explained it all going forward.

Summit recently handled a major water damage repair at our house.  It involved mold remediation, repairs in HVAC closet, complete  removal & replacement of our MBR closet system, painting, etc. They quickly and professionally took care of assessing the damage and getting the repair and restorations moving.

Their ongoing coordination and management of the work was exceptional.  They saw that the work was done correctly and on time, Their project manager, John Burkhart kept us informed and was always reachable.

We especially appreciated how Summit was our single point of contact and handled all billing, payments, insurance, etc.

We would recommend them to anyone.

I've worked with Resolution Fire and Flood twice now. It is refreshing to work with services that come through for you from beginning to end. The owner, Chris, is such a professional, knowledgeable and all around friendly and great guy. He's extremely calm in emergencies and is available around the clock. He really makes things seamless.

His office staff is so courteous, polite and helpful. His crew is very hard-working and friendly.

I'd call Chris again in a heartbeat!

I had a flood at my house and was referred to Enviro-Clean from a friend. They were at my house within the hour and were so helpful with explaining the whole process to me of what needed to be done to my home and explained the insurance situation to me also. Once the work was completed I never had to worry about a bill. My insurance sent the payment directly to them and it was such a smooth process. I highly recommend this company!

Had the unfortunate displeasure of using Go To Services.
Communication to you as a customer is terrible. Even after repeatedly asking for communication, long lengths of time went with no response just for me to reach out again. Communication within the company is also very poor. Empathy and assurance are no where to be found.
Some contractors will be sent out by GoToServices that they contract with, the work is not actually always done by them, just so you are aware when possibly planning some type of repair. Don't always believe them when they say we are sending out one of our best people yet a company truck will pull up for a different business. Can be very... snake in the grass with wording and approach. Listen carefully.
VIDEO RECORD ALL REPAIRS AND COMMUNICATIONS WITHIN YOUR HOME. I unfortunately did not. People will say that communication never happened, items will be broken and you need to supply proof of them damaging items. Yes, some things were owned up to and taken care of but others are ignored.
Project was not completed. Left over work to be completed. Left over trash after EVERY visit. Promises to clean after repairs, that never happens.
Took a repair that should have been done within a couple weeks and have now gone 5 months with no resolution. Contractors sent out continue to damage items or other parts of the home unrelated. Company now stating that no resolution is available and they are ending communication based on actions.
If I ever have a choice to go elsewhere, it's high on my consideration list considering my most recent experience.

I just read the review from Barbara F and must say their business practices haven't changed. I recently had an underground pipe leak that caused major flooring damage. At the recommendation of my plumber, I was contacted by Restoration 1. They were quick to assure me they would take care of everything. WATCH THEM! They were about to tear out a closet door and its track. I stopped them before they could damage it, but their response was Don't worry about it, the insurance company will buy you a new one. Additionally they tested an area of the floor that was approximately 30 feet away from the damaged area and found it too was damaged by water recommending removal. There was at least 15 feet of dry floor between this new area and the damaged area and there were no water lines within 25 feet of this new area. The new area was all tile and would have meant a significant amount of money for them had I let them remove it. The water leak was from the hot water supply line to the kitchen (potable water). Their bill was littered with charges for PPE and special handling charges due to removal of potentially contaminated materials. In the state of Arizona dust control at construction sites is maintained by spraying the ground with potable water. If PPE and special handling of removed material was required, why was the area not posted with these requirements and why was I not informed of the potential risk of being in the area while they worked? Restoration1 says they bill based on guidance of the same standard my insurance company uses. However their interpretation of this standard allows them to charge more. I have no idea how much my plumber was paid for referring them to me, but I believe it was significant. Another item of note is that I thought I was dealing with a local company, however their adjusters, auditors and billing departments are all in Oregon. Having gone through this, my biggest learning was after the immediate hazard has been controlled/ contained (ie leak stopped) start with your insurance company and do not use Restoration1.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

I feel sorry for anyone who ever has to deal with these guys.   Derrick, the owner as mentioned in another review, is a complete ***!  I called to inquire as to the whereabouts of the contractor.  He gave some lame excuse as to meetings and getting gas.  I reminded him that he gave us a particular window and that we were supposed to be the first on the list that morning so it did not make sense.  He proceeds to say:  Sweetheart, I'm trying to run a business...  I said, if you are trying to run a professional business then you should refrain from calling your customers sweetheart  Instead of taking the critique, he hung up on me and threatened to cancel the appointment.  

Oh, and in addition to that, this is the 2nd time they have been out here for the same occurrence.  They didn't do it right the first time.