Best in Phoenix AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

In an industry where there are many fly by night companies and companies that believe anybody can do this, it is great to have an established professional company to go to. Zach and his team at ACR are experienced and knowledgeable. They are professional and compassionate. They respond quickly and work well with the insurance companies. Nobody wants to use a restoration company. When your life is turned upside down, it is great to know that there is a company that you can trust and lean on. I strongly recommend ACR to any homeowner or business owner that needs a quick professional response.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Sloppy! Dirty! Lazy! Very very awful company to work with. Can't match molding with their flooring. Don't care for valuables as they covered my entire room with dust which got all over my makeup and expensive pc after jackhammering without putting a tarp up. Employees will argue with you and tell you off but don't forget their MULTIPLE smoke breaks. Reuse old molding, leave exposed nails, take advantage of elder people. And will accuse you that you do not know what you are talking about because you do not understand. Also schedule is not consistent they will say they're coming one day then not show up and when they finally show up will continue plans without consulting owner first. Very childish company please avoid them at all costs. I wish I had looked on yelp before working with these scammers.

beware of geo roofing!!! geo roofing is a horrible horrible company!!! in early february mike peterson (geo salesman) came to my house and gave me a quote for a new roof on my house. he said they were running 2-3 weeks out. i paid them a down payment of 5500 and they gave me an install date for february 26 2019.  letty (geo office manager) called me on the evening of february 25th (the day before they were supposed to start) and told me they wouldn't be able to start until march 6th now because they were so backed up. march 6th came around and nobody showed up and nobody called me to let me know what was going on. i tried to call mike peterson (geo salesman) and he didn't answer. i left him a message and he never called me back. hours later letty (geo office manager) calls me and says all her roof workers got in a car accident and now they wouldn't be able to start until march 11th. so that day came around and guess what...nobody showed up again and no call from geo letting me know what was going on. i tried to call letty but she would not take my call. they have a receptionist screening all the calls. the receptionist was very insistent on getting my name and why am i calling. they would not refund my 5500 down payment so i had to call my credit card company and dispute the charge!!! this company is soooo bad. i just don't want this to happen to anybody else. beware of geo roofing az!!!

I had an emergency water flooding issue and Nathan came out the same day to provide an assessment. My crew arrived the next day ready to get the project done. Roland, Wyatt, and Dylan were the best!!! They arrived early for the job and were very friendly and courteous. They explained everything to me every step of the way, and answered all of my questions. They were even so efficient they finished much earlier than I anticipated. I HIGHLY recommend that you use these guys if you have any restoration needs. They are one of the best work crews I've had in a long time.

Responsible, hard working, family owned company! These guys are detail oriented and have the knowledge to get things done!

Great Company!!

Unfortunately, I have to update my review to one star.  Like someone else before me, the mitigation portion of this company is pleasant and easy to deal with, however, on the repair side it is the complete opposite.

I have endured 3 missed appointments and a serious lack of communication.  Every time I would call in and find out what was going on, the person on the phone would say they had no idea that an appointment was set and that someone would call me back.  It wasn't until I threatened to cancel that someone did finally call me back.  His subliminal attempt at placing the blame on me for the missed appointments was the last straw.  I have since terminated my contract with this company and have informed State Farm (my homeowners insurance carrier) of my experience.  Drystar has been flagged by them to warn other potential victims of their incompetence.

It's truly a shame that it had to get this bad, however, I cannot justify taking 3 days off from work to wait for someone to show up and have them flake.  3 appointments missed in a row is unacceptable and clearly indicates that this company lacks the professionalism and competence to provide me with a successful resolution.  I have zero confidence in this company and suggest you explore other options as I have been forced to do.

Damaged my oak cabinets and teplaced oak panels with plywood.  Cut shelves after I told them not to. Treated me with extreme disrespect. They knew I had just lost my husband and they took advantage of the situation. Charged for work they had not done.  I refused to have them in my home to finish the job as they did more damage than good. I had to raise concerns to the insurance adjuster's manager to get honest, reputable people to fix their damages.  I would NEVER recommend them to anyone.  
 As for John's comment about physical abuse, it's totally absurd, but exactly what I would expect from Silver City Restoration.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Don't use them (him) Craig comes off very profession at 1st but once he runs and cashes your check you will never get him to respond back or call you back. Also changed his name to CMS restoration because his rating was so bad. He's a shiester. Don't trust him. When it drys is when you can tell it's a very poor job and he's already ran to the bank.