Best in Phoenix AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

Horrible experience. I gave up trying to get our project started after two months.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Ripoff artists.  Told us 5 days, and now 3 days later, they're just going to start doing with asbestos.  They keep saying the  insurance company will pay for it. How do they know what coverages we have? Hate this company!  Verbally told us that they won't damage any our cabinets.  But as I read the contract,it says that they are not responsible for any damage to anything.  Hate this company.

I feel the office staff was really willing to help with my complaints. Unfortunately I don't feel the actual roofers take much pride in their work. After showing pictures to the office of a couple issues I had with the work, they sent someone out to fix those issues immediately and made sure that I was satisfied. I would have given the company five stars had I not had to watch over the roofers work and contact the company to come out and fix lazy workmanship.

Big thanks to the Roland, Dwight, and Chris for an outstanding job!  Guys were courteous, professional and most importantly, EFFECTIVE! Took a lot of the heartache out of a water damaged house!  Thanks!

My wife and I came home to a bad water leak from our AC condensate line which had flooded our closet inside our home under the AC unit.  Our insurance company Secura, sent Stratton Restoration out to our home.  Long story short, they had to return because they did not remediate the water leak, damaged our walls throughout our home, damaged the door on our brand new refrigerator and took 4 months to replace the door, which never would have happened if I had not demanded that it was repaired.  Additionally, it took 3 months to find and locate a new AC return vent which was bent and damaged during their initial water cleanup.  I went to Home Depot and found the correct vent on my first trip to the store.  We had constant contact regarding our extreme dissatisfaction during this entire process and they never addressed any of our qconcerns or provided any input.  While in final negotiations with Royal Reynolds of Stratton, they sent our account over to Resource Receivables Management, even though they (Royal) agreed to a settlement amount with payment plan.  Our letter received from Stratton clearly stated ...unless we receive payment in full by 04/03/2017 or work out an agreed upon payment plan by this date, we will have to turn your invoice over to a collection agency ...  With this said, once again they broke the Arizona Consumer Rights Act by not doing what they said.  Royal did not allow us to negotiate a payment plan which we all agreed on, instead he ignored us and took the easy way out and sent us to collection.  They will damage or break anything that gets in their way and when asked about it, deny that it happened.  To make matters worse, my wife was home recovering from heart surgery and very susceptible to any type of infection.  The fact that they did not clean the entire water leak up and had to return did not help matters since all of the airborne contaminates such as mold etc were circulating through the house which drove us to seak refuge elswhere.  Steer clear of this company, their lack of attention to detail and terrible customer service in itself is enough to never recommend them.  I have much more detail, and not enough space to write it all. Suffice it to say, they did not uphold their end of the contract by providing reasonable care and skill while working and as I stated previously, they NEVER acknowledged or addressed any of our dissatisfaction during the process.

Dry Star came out quickly, and mitigated my damages.  They were easy to deal with, and very professional.  I would highly recommend them for emergency dryouts.

Horrible company to deal with. Their work is horrible and half asked. If you can get a call back then consider yourself lucky. Our experience with this company has been horrendous. 9 months later and we still don't have a working oven. They fixed our black cabinets with brown. Doesn't even come close to matching our original. They were suppose to paint walls doors and ceilings. They left the paint for us to finish. Don't even waste your time with this company. It's nothing but pain and anguish.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had the folks from CMS come out to clean my travertine floor. What a great job. I never knew how beautiful my tile could look. They were fast and efficient  and very polite. I am having them come back to seal my pavers next week. Very reasonable prices.