Best in Phoenix AZ

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

******PLEASE READ BE4 USING THIS COMPANY*********

This company is the worst company I have ever used.  It took them 8 months to finally finish the job I was told it was going to take 2 to 3 months to do. The people on the job site were unprofessional and did very poor work & wasted time by having tomistakes they made over & over again or painted 2 to 3 times to get it right advised the owner and he kept trying to make excuses for them untill I showed him pictures and videos of this and still after this he tried to push blame on us his sight manger tried to do short cuts and say we wouldn't notice but  know I hv this on video too saying this... They got grout on my classic car that was parked in my driveway and said he was not responsible for damage and took off Penny's of job to try to satisfy us for damage that costs thousands to fix and said the contract we sign has not responsible for damage ... worker made a large hole in wall with a crowbar  that to be used on a car not house renovations. They moved a piece of furniture and broke it .. and again owner comes up with excuses.... I wish I could give them negative stars..

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Do yourself a favor and keep shopping, you DO NOT want to hire Quick Restore.  I screwed up and jumped into hiring this company because my plumber referred me (I'm guessing now was solely to receive a finders fee from QR) and I didn't want to take the time to research abatement/emergency service cleanup companies- BIG MISTAKE.   There is a laundry list of reasons not to use Quick Restore:  
-QR charges you/insurance for stuff they didn't do (I was billed for removal and reinstallation of my reverse osmosis system - I don't own an RO system).  
-For work QR is unwilling/unable to do, they quote you high prices to hire experienced sub-contractors but then choose the cheapest, most inexperienced workers, presumably hired from Home Depot parking lots, to complete the work and QR pockets the savings.
-They make constant mistakes in both their estimates and the work they do forcing you to closely monitor and document everything.  I strongly recommend taking before-and-after pictures so you have proof, otherwise they will argue that it was done correctly.  
-They drag their feet on repair work, be prepared to constantly follow up to remind them they still have work to do.  It took QR a full year to finish the repair work on my kitchen after a drain line backed up.  
-They overcharge for the equipment they temporarily leave in your home.  In many cases it would have been cheaper for me to go out and buy brand new equipment versus renting theirs ($50+ a day for floor fans/dehumidifiers, $100+ for a cheap plastic laundry sink)
-They put very little effort into getting insurance company approvals.  They will send one email and then make you pester the insurance company to pre approve the work so it can get started.  For the price these guys charge, they should do a much better job following up and explaining to insurance why specific work needs to be completed.  
-Very little effort when it comes to matching existing tile, countertops, etc.  Be prepared to do this yourself or end up like me with wonky, mismatched replacements through your your home.

The one good thing I can say about Quick Restore is everyone that works there is very nice, but unfortunately the issues I had with these guys far outweighed their niceness.  Trust me and choose someone else, you'll thank me later.

I hired Geo Roofing to seal several penetration points after a new HVAC unit was installed on my foam flat roof.  The technicians showed up ill prepared and without sufficient material to do the job correctly. I expressed my concerns with a supervisor and they were ignored.  I told the Geo Roofing team that their work was not sufficient to prevent leaking on the roof.  Sure enough rain started approximately 8 hours after completion and my roof is leaking in multiple locations.  They actually made the situation worse by creating low points around all of the penetration points in the roof because they didn't use enough foam.  I now have water damage throughout the house and beautiful wood floors are now damaged. I would give them no stars.

Had a water pipe break in my laundry room, our plumber fixed it and then called EcoDry. Hunter was here within a couple hours and then  Brandon D and Blake came out the next morning to demo and setup fans and dehumidifier. They all were very professional, explained what they were doing and what the next step was.

We hired Stratton Restoration cause we had water damage done to our kitchen island. Stratton communication has been terrible. Also every date they say they will have something done by hasn't been made. The lack of communication is very frustrating.

Unfortunately, I have to update my review to one star.  Like someone else before me, the mitigation portion of this company is pleasant and easy to deal with, however, on the repair side it is the complete opposite.

I have endured 3 missed appointments and a serious lack of communication.  Every time I would call in and find out what was going on, the person on the phone would say they had no idea that an appointment was set and that someone would call me back.  It wasn't until I threatened to cancel that someone did finally call me back.  His subliminal attempt at placing the blame on me for the missed appointments was the last straw.  I have since terminated my contract with this company and have informed State Farm (my homeowners insurance carrier) of my experience.  Drystar has been flagged by them to warn other potential victims of their incompetence.

It's truly a shame that it had to get this bad, however, I cannot justify taking 3 days off from work to wait for someone to show up and have them flake.  3 appointments missed in a row is unacceptable and clearly indicates that this company lacks the professionalism and competence to provide me with a successful resolution.  I have zero confidence in this company and suggest you explore other options as I have been forced to do.

This is a story sad but true of a company that has very good work but very bad business practices
This begins in September of 2021
An estimator is sent to survey damage done by a roof leak due to a Solar installation
On this visit, the estimator without authorization attempted to fix an issue
The problem as was always suspected was part of a Solar panel installation and not even close to the problem area, again this was not authorized
The estimator spent roughly 45 minutes for his activity and arrived late even though it was clearly communicated my sister-in-law worked nights and was asleep, there were 2 guests here, but they wouldn't have authorized; this was presented as a favor - to attempt to stop further leakage
Now to current time, on March 16th, 2022
I have resolved my roof issues with Reimagine Roofing - recommended
Jim the representative for Silver City comes to inspect the work and close our business and I am presented with 2 invoices, 1 for the ceiling repair and 1 for what i have no idea
It came to be that 1 as for the ceiling and 1 the additional charges were for the attempted unauthorized repair which didn't do anything anyway
Those charges were 586.46 - during an estimate appointment for insurance purposes
this amounts to $13 a minute
i will add that if you have any interaction them, they or their representative's do understand payment options using current electronic/computerized systems, like Zoelle or simple BillPay

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.