Best in Phoenix AZ

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

Arizona Carpet & Restoration Company has cleaned my carpets more than once because they do an excellent job.  The staff is knowledgeable, friendly, and dependable to do a great job.  I have referred them to friends for any type of cleaning or restoration job, and will continue to do so.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

This company is a joke! Avoid them at all costs, unless you want to deal with the same issue they claim to have fixed years later.

I was unfortunate enough to have crossed paths with this horrendous company after a water leak in my home last year. The technicians came to out literally ripped off the ceiling in my entire kitchen and garage to dry everything, telling me they'd be done within 72 hours... well, 72 hours became over a week! They kept giving me the runaround on when they'd be done and kept adding findings to stay longer.

Once they were FINALLY out of my home, they left me with no ceiling and told me I needed to contact someone else to do the repairs -- now, you'd think THEY would have that set up, no?

Finally the ceiling got repaired after another couple of days and life went on, until months later, and I mean MONTHS later, I began getting harassed by a new office member stating that I had not paid my invoice, which was a total lie. I called back to discuss the error and that my invoice had been paid, and the phone number went to someone's direct voicemail and doesn't even give the name of the company. This is the exact moment I realized this company is shady, and quite possibly scammers.

Not only did they receive their payment IN FULL, the work that they did and were so proud of had to be redone just a couple of months after they fixed it, as the leak returned -- same spot, same leak.

So, if you want someone to waste your time, and do a terrible job that you'll have to deal with again, this is your company! If, on the other hand, you want your repairs done right, call someone else. This company is the worst!

I recently had water staining in a few of my great room areas and called several roofers. 3 roofers did not want to even deal with my roof due to my solar panels and recommended that I call separate electricians. My neighbor was happy with his recent reroof by Geo Roofing so I gave them a call. Letty, office manager, could not have been nicer. She told me that the owner, Marshall, could go by my house within a day and assess the situation. Marshall responded and gave me 3 options: quick repair (temporary), a 1/2 reroof, and a full reroof. Geo apparently has electricians they use to facilitate the solar deinstallation and reinstallation. I opted for the 1/2 reroof and within a week the job was complete. The solar panels had required laborious forms and solar company approvals and Geo took care of it all. Their work and follow through was excellent. I cannot stress how efficient they are in the coordination of many moving parts and workers.

EcoDry came into our home during COVID. They acted like our wall leak was an emergency. Told us we have nothing to worry about, they would deal with insurance company. Said they worked with our insurance all the time. There's no problem

We came away feeling rushed and railroaded into doing things that didn't turn out to be necessary. We went  back and forth with them for a while. After one aggressive call Andy called us back and listened to us and helped work out the situation. A potentially bad experience was made much better by an attentive person in the organization. Thank you Andy.

We hired Stratton Restoration cause we had water damage done to our kitchen island. Stratton communication has been terrible. Also every date they say they will have something done by hasn't been made. The lack of communication is very frustrating.

This company is terrible. Martin is even more Terrible he lacks customer service. He lacks knowledge of the projects he has at hand and this is the companies PROJECT MANAGER. I called him cause I was told he would schedule someone for the final touches so I called and he says what final touches Umm the toilet that was taken off, the door that was removed, the base boards??? I also call once and he said after I said my name. Yeah

The floor guy took 30 hours (3 days) to do a one day tile job in a BATHROOM! He left our front door wide open several times even after we told him we have animals. If you want to work your full time job and make all the calls go with this company. Between showing up hours late for jobs, canceling appointments and rescheduling them a week later, and weeks with no response unless we call them, this place is horrible! The only good reviews are from plumbers that get a kick back from them for bringing them along to flooded homes. Once this place is out of our house we will never look back. They are horrible!!

Silver City was recommended to me by USAA, one of the top insurance companies, for roof repair/replacement. I knew they would be reliable, but was extremely pleased with the excellent customer service from Brenda, the great job oversight and coordination by Dave and the competency and cleanliness of the construction crew. They even delayed the crew for one day to allow me to re-insulate, providing me help and tips on that at no charge.  They found several areas of damage I had not seen, went back to USAA for me and got them paid for and repairs.  I will never use anyone else for this type work.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

This has been smoldering with me for a number of months. This was a disaster. Craig came out and talked big on how they were called out to fix Coit failures on travertine floors and told me how he would be able to fill cracks and pop outs as if they were not there. He would use top of the line products and our floors would look very nice. He quoted me a price that was what seemed a little high however ensured excellent quality work. Included in the price was furniture moving. When he came out he showed up alone (said his crews were on other jobs) and I had to leave work to help him move furniture. He then cleaned and stripped the floors. When I went back to work he was short with my wife when she asked about filling the cracks and pop outs. He stated he had not planned having to take care of all of the pop outs. He then proceeded to use sanded caulk grout for filling the imperfections instead of travertine filler. He made a mess on the floors with the caulk and did not clean the excess up. Needless to say the filling was horrible. Then he applied a sealer which he apparently was not familiar with and made a tacky mess of my floors. It took 8 days for my floors to dry and by that time they were a dirty mess from dust blowing in.  I contacted him to come back out and clean the floors and he was very short and upset. He did come back out and did a light strip on the floors (again I had to help move furniture), which helped some but far from the result he promised. When he left after the re-clean he never even asked if we were satisfied and just disappeared. What even makes it worse is he stated We should have ground the floors and redid them which would have only been about $1000 more than the $1900 for the clean and seal however he initially told me it would be several thousand more to grind the floors. Also he apparently forgot what he charged me for the original job, $2250. This guy was a joke. I did call another company and they stated the could come out and fix his work for about $750. I guess I have learned an expensive lesson and everyone needs to watch out for this guy....