Best in Phoenix AZ

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

This company is great for carpet cleaning.  They let me know who was coming the day before, with a picture of the driver, and called afterward to follow up on our satisfaction.   Will work with them again.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

This company is a joke! Avoid them at all costs, unless you want to deal with the same issue they claim to have fixed years later.

I was unfortunate enough to have crossed paths with this horrendous company after a water leak in my home last year. The technicians came to out literally ripped off the ceiling in my entire kitchen and garage to dry everything, telling me they'd be done within 72 hours... well, 72 hours became over a week! They kept giving me the runaround on when they'd be done and kept adding findings to stay longer.

Once they were FINALLY out of my home, they left me with no ceiling and told me I needed to contact someone else to do the repairs -- now, you'd think THEY would have that set up, no?

Finally the ceiling got repaired after another couple of days and life went on, until months later, and I mean MONTHS later, I began getting harassed by a new office member stating that I had not paid my invoice, which was a total lie. I called back to discuss the error and that my invoice had been paid, and the phone number went to someone's direct voicemail and doesn't even give the name of the company. This is the exact moment I realized this company is shady, and quite possibly scammers.

Not only did they receive their payment IN FULL, the work that they did and were so proud of had to be redone just a couple of months after they fixed it, as the leak returned -- same spot, same leak.

So, if you want someone to waste your time, and do a terrible job that you'll have to deal with again, this is your company! If, on the other hand, you want your repairs done right, call someone else. This company is the worst!

I feel the office staff was really willing to help with my complaints. Unfortunately I don't feel the actual roofers take much pride in their work. After showing pictures to the office of a couple issues I had with the work, they sent someone out to fix those issues immediately and made sure that I was satisfied. I would have given the company five stars had I not had to watch over the roofers work and contact the company to come out and fix lazy workmanship.

Very professional! I was impressed with their ability to come to my house so late after we had a leak from the upstairs bathroom down into the ceiling and light fixture of the room below. I first had Foster come out at 11 at night! He assessed the damage and helped us get started with a home owners insurance claim. By 9 am the next morning I had three very professional and polite young gentlemen Ronnie, Jesse, And Daniel come in and explained the process of removing the damaged ceiling and materials and ease my worries of a hole in my ceiling! They were very careful of their demo work, blocking off the room with plastic as not to damage any other areas and cleaned up after themselves very well to not leave my house in anymore disarray. They left fans and a dehumidifier while the rest of the wood dried and were done in a timely manner. The next two days I had Roland come out check the process of the dry out. He was exactly on time with my one hour time window which is something unheard of in most companies. He was also very helpful in explaining the rest of the process as well as very polite. I appreciate all the help everyone has done with EcoDry in making my horrifying water nightmare into a pleasant experience. And though I hope to never have to call you guys again. You will be my first choice should anything like this happen again. Thank you and your employees-highly recommend.

***Do not use Stratton Restoration! *** They do not stand behind the work that they do! My husband and I had used them after we had water damage. The first five minutes they were in the house examining the damage, one of their techs broke an air return vent grill. It took them months to replace it after continuous reminding them that they promised to replace it. A simple thing to replace as Home Depot carries it. Then they had to come back several times for clean up of mold because of a half ass job they did the first time. Several readings of air quality turned out poor, so the next step was for them to clean our air ducts. Around each and every one of our vents on the ceiling, they put dirty black hand prints. They were very careless with the ladders and scuffed, and marked up most of our walls. Then, to add to the carelessness, a man with a ladder dented our brand new refrigerator/freezer door! I was sitting right there in the kitchen and saw the whole thing happen. It took them about 4 months to replace it after our continual reminders. They never once acknowledged any of these issues. From day one we have expressed our concerns to the employees who were here, as well as we tried many times to contact the office. We left voicemails which were ignored. When we received the final bill, not only was it ridiculously high, but they included a charge for the freezer door panel! We sent a letter, and called the office to dispute the bill and tried to come to a happy medium of payment. It appears that they really didn't even look at our letter of concerns and still requested full payment. After going back and fourth with emails, they were asking what we wanted to pay. Royal Reynolds was the person who we were communicating with. The negotiations began and Royal said that he would get back to us. During negotiations, Royal Reynolds just decided to send our bill to collections right in the middle of trying to negotiate a fair payment. That man refused to listen to us and was quite rude. We have EVERY conversation recorded. We asked him if we could speak to his boss, or perhaps the owner and he told us no, that would never happen. He refused to talk to us anymore. We never got angry or rude, we were just trying to share the facts with him. He didn't care at all what we had to say. He is a horrible man to represent that company! This business does not care about the quality of their work or a persons home! They violated the consumer care act on so many levels! All we wanted was a FAIR bill to pay after everything they had done!

Beware do not use this company! You will regret hiring them. Promise that insurance will pay and when insurance does not pay their overpriced invoice you are left paying the bill!

Damaged my oak cabinets and teplaced oak panels with plywood.  Cut shelves after I told them not to. Treated me with extreme disrespect. They knew I had just lost my husband and they took advantage of the situation. Charged for work they had not done.  I refused to have them in my home to finish the job as they did more damage than good. I had to raise concerns to the insurance adjuster's manager to get honest, reputable people to fix their damages.  I would NEVER recommend them to anyone.  
 As for John's comment about physical abuse, it's totally absurd, but exactly what I would expect from Silver City Restoration.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had Craig power wash and seal my outdoor pavers.  The job turned out well and he gave me a 5 year warranty.  Since the completion of the job, there have been several areas that need to be redone.  Craig refuses to answer my calls or emails! It seems that the warranty is not even worth the paper it is written on!  If I could give a zero star review based on his customer service,  I would!  Don't use this company!!