Best in Phoenix AZ

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

Horrible experience. I gave up trying to get our project started after two months.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Tenant had just moved into a short-term rental. They observed a leak from the shower head. Plumber was called and he fixed the leak. Was also noticed on the base board about eight feet water and the base board was water-logged. Also, there wall above the baseboard appeared to be bowed out. So we called quick restore to check it out. They came and were VERY sure there was water in the wall from the leak. They said worse case scenario was there could be mold in the wall and it would have the drywall replaced in some places and they could work with my insurance. This would probably take a lot of time with the insurance and money. So, they started by placing some heated dryers around the wall to dry everything out. (I don't understand how blowing on the outside of an enclosed wall would dry the inside) The tech later told me there does not appear to be a need to rebuild the wall so just an out of pocket charge for the dryers would take care of it. Now, a couple days later someone else called me and said it looks like they could not dry everything and it would be necessary to tear into the wall and they could work with my insurance. Since they changed their story and it was a different person I got a bad feeling. I told them to stop right there, remove their dryers and I will pay for service so far. Later, I called my handyman. Where the water was at the baseboard, he cut a large square out of the drywall. It was completely dry inside!!!!! The bow in the wall was because of a large pipe. He said it looks like the water was probably from the curtains not being closed well during showers. I am so glad I only wasted 600 instead of thousands and a lot of time!!!!

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

Very professional! I was impressed with their ability to come to my house so late after we had a leak from the upstairs bathroom down into the ceiling and light fixture of the room below. I first had Foster come out at 11 at night! He assessed the damage and helped us get started with a home owners insurance claim. By 9 am the next morning I had three very professional and polite young gentlemen Ronnie, Jesse, And Daniel come in and explained the process of removing the damaged ceiling and materials and ease my worries of a hole in my ceiling! They were very careful of their demo work, blocking off the room with plastic as not to damage any other areas and cleaned up after themselves very well to not leave my house in anymore disarray. They left fans and a dehumidifier while the rest of the wood dried and were done in a timely manner. The next two days I had Roland come out check the process of the dry out. He was exactly on time with my one hour time window which is something unheard of in most companies. He was also very helpful in explaining the rest of the process as well as very polite. I appreciate all the help everyone has done with EcoDry in making my horrifying water nightmare into a pleasant experience. And though I hope to never have to call you guys again. You will be my first choice should anything like this happen again. Thank you and your employees-highly recommend.

Nice people,  not the best work.  I'm not happy or satisfied with the results of my home restoration.

They came out quickly to the 1st appt to sign the contract, then it got awful...I'm shocked by lack of keeping their word with missed appts and not calling back as promised...and unfortunately needless damage detailed below. Integrity is key in this business...I hired Richard Appel, owner of Drystar, signed their mandatory contract & gave my trust as the sole contractor to work with my insurance company on an unexpected water damage claim Jan 2019.
At their 1st visit to home, men placed wrong tape instead using turquoise duck tape on modern home ceiling to hold plastic for taking out counters on insurance claim access, immediately pulling off the smooth texture mud & paint from professional drywall ceiling at the site unnecessarily causing more damage to home. They continued taking out the 3 cabinets and in this process, dented the side of the stainless steam dishwasher, hit both sides of the hanging shoulder height dark cherry Thomasville cabinets above their work on either side,  leaving obvious pale wood unfinished gouges and then removing remote powered under-counter 15 tv combo unit, dvd, music player, they left broken pieces found on the floor which control the unit to remain flat when not in use.  Richard Appel's men immediately apologized, said no worries they will take care of the damage. Next step & 2nd visit, his 2 estimators come to do a full total of the claim and pack out.

They said they would have totals probably by end of Wednesday or Thursday. Instead a week later I call and ask if they have them ready to go over and they said they would get back with me.  Then one of his men, said they have too much other work and won't be continuing with this job; dropping their responsibility. Their contract specifically reads to please contact them before the Registrar of Contractors, which I did following not finishing the totals I was waiting on. Again, no response. I turn as see they have given me their business card asking me to go on Yelp and give a review.

Very disappointing, they were paid in full within 10 days as their contract demands and absolutely NO actions towards addressing and completing promptly this matter when I asked by calling and by written email to date as listed again in their contract to do. I hope I hear back from you Richard confirming you will pay today for these damages, without further delay. Thank you.

I'm very satisfied with the work done. I sincerely hope my house doesn't suffer water damage again, but if it does you guys will be the first call I make. Tim, Mario & Robert did an amazing job. Always on time, always professional. Overall this was a pleasant outcome to a stressful situation.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Don't use them (him) Craig comes off very profession at 1st but once he runs and cashes your check you will never get him to respond back or call you back. Also changed his name to CMS restoration because his rating was so bad. He's a shiester. Don't trust him. When it drys is when you can tell it's a very poor job and he's already ran to the bank.