Best in Phoenix AZ

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

I contacted a few companies about cleaning our upstairs (2 bedrooms, hallway and stairs) carpet. AZ Carpet & Restoration had the best price and the friendliest service. Shortly after making an appointment I received an email with a confirmation. The email contained the name and a photo of the Carpet Professional who would be coming to our home. I found this information extremely helpful and definitely gave me peace of mind.
He arrived exactly on time, was extremely friendly and got right to work. I was impressed with his knowledge of removing our particular stains from our carpet (pet stains). The whole process took about 2 hours.
WOW! What a difference! Our carpet looked fantastic and smelled wonderful! With such wonderful prices and service I will have my carpets cleaned far more often and I am definitely a life time customer of AZ Carpet & Restoration.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Ripoff artists.  Told us 5 days, and now 3 days later, they're just going to start doing with asbestos.  They keep saying the  insurance company will pay for it. How do they know what coverages we have? Hate this company!  Verbally told us that they won't damage any our cabinets.  But as I read the contract,it says that they are not responsible for any damage to anything.  Hate this company.

I recently had water staining in a few of my great room areas and called several roofers. 3 roofers did not want to even deal with my roof due to my solar panels and recommended that I call separate electricians. My neighbor was happy with his recent reroof by Geo Roofing so I gave them a call. Letty, office manager, could not have been nicer. She told me that the owner, Marshall, could go by my house within a day and assess the situation. Marshall responded and gave me 3 options: quick repair (temporary), a 1/2 reroof, and a full reroof. Geo apparently has electricians they use to facilitate the solar deinstallation and reinstallation. I opted for the 1/2 reroof and within a week the job was complete. The solar panels had required laborious forms and solar company approvals and Geo took care of it all. Their work and follow through was excellent. I cannot stress how efficient they are in the coordination of many moving parts and workers.

EcoDry Restoration were professional, communicated in a courteous manner and used excellent equipment with knowledgeable, trained technicians after a recent drain leak in our condo.

Working for the manufacturer of restoration chemicals and equipment (not for EcoDry Restoration), this experience has provided a unique insight into the other side of the restoration business. Knowing things in theory and then seeing the equipment in use, in the exact environment that each item was designed for was amazing.

We were impressed by the containment and demo process and can only say positive things about our experience with EcoDry Restoration. Each step of the way was managed by a qualified individual and we were given regular updates.

The EcoDry Restoration demo team left the condo very neatly and the subsequent water checks when the drying equipment was in place were conducted in a professional and considerate way.

The only other thing left to say is thank you! A  bad incident resulted in a very positive experience.

My insurance company Am Fam contacted them to do repairs from water damage to my house they came out in about three days gave me an estimate so they will get back to me with pricing and never did I had to call them back they said they were waiting on me to send them my thousand dollar deductible to even get started I did that and then took them another two weeks to come out and get started after that they were supposed to match my flooring and said they were having trouble finding a match and would get back to me and three days after they checked other places they never got back to me I called them they said oh yes they didn't have what we needed I'll call someone else to see what materials they have and get back to you still never got back to me a week later I called them still no Flooring still no match and no idea didn't offer to fix it another way I called my insurance company to complain and get this resolved then I called a flooring company myself and got an estimate from them and told Stratton they were out of the picture don't bother I'll take care of it myself this was two months later I had been waiting on them very bad communication don't do what they say not there to help the customer only to collect money I would not recommend them or any repairs of any kind not a good company to deal with do not stand behind their word they are apparently too busy to take care of the customers that they are busy with doesn't make much sense does it.

Beware do not use this company! You will regret hiring them. Promise that insurance will pay and when insurance does not pay their overpriced invoice you are left paying the bill!

We had a leak in our roof a year and 1/2 ago USAA sent out Silver city.
They repaired the roof and the ceiling in the kitchen, in a timely manner.
Fast forward to October 5th 2018 after the rain we had i noticed the same area in the kitchen ceiling started to crack. Called USAA they said it's still under warranty with SC so i called them on the 8th, 10th, 15th & 17th with no updates or contact from them. On the morning of the 18th they called and said they will be in 30 mins.  I had to leave work and the guy said it was a rookie mistake the guy didn't repair high enough.

He said they would contact me about repairing the ceiling.
So i started with the phone calls again (as no one ever called us)
Called 10/29, 11/5, 11/8, 11/9  on the 9th they gave me the project managers phone number for JIM when i called it wasn't JIM it was another project manager Robert for the east valley.
He said he would call me back (never did)  I called Robert on 11/13 at 8am
And he said he would call me back. He did 2 hours later he called and said he was going to send one of his guys from the east valley  even tho it isn't his job. The guy that repaired it was awesome. He said he would be back at 7 am to paint.  I waited until 8:30 and then called again.
Robert said remember i said it wasn't his area and that he spoke with JIM and he was sending someone. Which he obversely didn't. Robert called JIM and said you need to call us. When i didn't hear anything back i called Robert back and he said Jim was suppose to call me.  
Robert gave me JIMS number which JIM did not answer.
SO PO right NOW......

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Stay away from this company. Paid $1000.00 to have my pavers sealed. 6 months later it looked terrible. Have been calling for 1 1/2 years with no response. This company is a scam.