Best in Phoenix AZ

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

Recently work with them to do the flooring, I found Jeffrey and Steve very honest and professionals. There where nice and easy to work with them. I highly recommend them for further projects to family and fiends.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

I have to give a low review as this company is trying to be something it's not -- a restoration company.  The water restore via heat and fans was good service.  The rebuild was chaotic, no one knew what anyone else was doing, the project managers (which changed) indicated it was a known internal problem that needed to be improved.  They DO NOT understand the value of high end items in order to value them.  They do not have a sense of urgency unless it's the sales process which is a bulldoze from water remediation into construction promising the entire way you'll be involved, etc.  Absolutely untrue.  No communication.  They don't listen to what the customer wants.
They jackhammered a custom marble entry medallion when it could have been saved without asking us first and unless Hayden is no longer with the company, they absolutely knew we had a desire to save the medallion which they claimed we didn't tell them about.  The estimator put in writing that no outside wall was revealed during kitchen demo and I sent him a photo of it -- they did no lead testing of the wall painted in the 1960s.  He was even there after the demo was done and I pointed out the wall.  The only service we found as well done was the dryout with heaters and fans.  There is damage done due to the poor work of demolition, and by the time the estimate was done it is clear this company is not ready to offer anything but water and fire remediation.  The owner refuses to return phone calls to talk with customers which we tried to do several weeks to understand their process and methodology.   Find a good reliable general contractor until this company is ready to be a reconstruction company.

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

If i could go lower than 0 starts I would. These people are nothing more then scam artists  We used them for a small water leak in our kitchen they did a good job cleaning it up, but when it came to the cosmetic work it all went downhill. Then they came after us to collect money for work they didn't do. I explained to the lawyer that they sicked on us that the work wasn't done. After going back and forth in emails and he said the company decided to close the case. 6 months later we get a court summons saying that we never paid them. Once again i explained to them that the work was not done and i have proof, they quickly dropped the case. It is sad that they were trying to just shake us down for the money. NEVER EVER WORK WITH THESE PEOPLE!!!!!

My roof was just replaced by Stratton Restoration.  They did an incredible job and the process was super easy.   Brandon Kubiak, Wes Clouse, and the roofer Axle were so awesome to work with.   I will be using them again for sure if I ever have and issue.

while this company does fair work the communication is very poor.  there are  2 departments that we dealt with, one for the iniital  mitigation to  remove water and one for the rebuild.   two different contacts, two different estimates ( sent direct to insurance, not through  me) and two different invoices.  ( also the reluctance to give a final paid in full  invoice from one of the depts)   the 2nd one a month after the work was done. while technically all was done legal and above board the confusion about two dept and lack of communication left a bad taste.

We had lots of storm damage and water leaks through the roof. Silver City was here quickly and did everything they said they would do.  I felt very comfortable having them inside the house.  Their painters were neat and masked everything.  They helped us pick roof tiles and compare the durability and cost.  We did some upgrades and they even helped with that.  They are great people.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We paid a great deal of money to have our pavers sealed by this company 1 1/2 years ago. Six months later they looked terrible, We have called for 1 1/2 years and they have never returned the call. Stay away from this business. It is a scam. They have now changed their name to CMS Stone Restoration..