Best in Phoenix AZ

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

So, I've been waiting 10 days for you to Address my concerns and you have not. I was the last one to contact you and tell you all the things I was not satisfied with and it has been 10 days and you have done nothing nor have you contacted me. You have the money over or almost $6000 that was not your money and you have kept it and I am told that if you have cash the checks that have my name on them that it is fraudulent. You also have access to my house. So that was a poor excuse to give the insurance company because you have a lock box and you have a set of my keys.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

I am writing this on behalf of my elderly grandparents whom they took complete advantage of. My grandpa was very patient with them, putting up with poor communication and sloppy jobs for months before finally confronting the site manager. Justin, his brother, and the crews they worked with are extremely unprofessional and will stop at nothing to make sure they have taken advantage of you to their fullest. What started as a simple clogged pipe ballooned into a months long process costing my struggling grandparents tens of thousands of dollars to their insurance and if my grandpa had not been as smart as he was they would've tricked him into wasting a lot more than that. They tore up old pipes, sewer lines, flooring, concrete foundation, and drywall all for a clogged pipe. Every time they came to fix an issue three more appeared. They cost my grandparents as well as I thousands in personal damages as well which they were insistent they were not liable for. Computers, appliances, carpeting, and a number of personal belongings were either left damaged or needing replacement. That's not even mentioning the fact they caused two small electrical fires while moving appliances due to their negligence. And nearing the end of the entire process, the job they tried calling done was abhorrent. When I confronted the crew for cutting corners, they cussed me out and proceeded to do a worse job than before. To this day we have moulding that doesn't match the flooring they installed, transition pieces my walker bound grandma can't walk over, appliances that need to be replaced, chips in our walls, spots of an obvious drywall repair, unlevel foundation, missing and destroyed baseboards, and much more. There was a general sense of not knowing what they were doing the moment they got here, they forgot to put tarps up three times and flooded our house with dust. Three separate times and I mean who knows what that did to our lungs or the lungs of the cats who live in the room they worked on the most. Once when tearing up the foundation, again when installing the drywall, and again when tearing up the bathroom tiles which caused a significant amount of personal property damage every single time it happened. The crews never showed up on schedule, took frequent breaks, and even gave the entire house covid because they refused to wear masks. It's clear to me they take pride in taking advantage of the elderly and if I wasn't here I doubt the job ever would've gotten to the point it is now, even though they never came to finish the job.

We just bought a house, which needs some roof repairs, nothing super big but enough. We went with this company because, they provided an estimate during closing and figured that since they've already examined the roof we could get them scheduled for before we move in. When we called the first time, we didn't receive a call back. We ended up calling them back and got what felt like an apology from the contractor for not reaching out in any way. We thought it was behind us and can get going forward. Nope, zero contact for 3 more days. I called back, they called back but couldn't do anything and said they'd reach out again. No call back, until I got a rather unprofessional voicemail. I called back and was sent to a random voicemail. Then, they called and attempted to blame me for the delay! Finally, their form was finished and we could get scheduled!! Again, no one called us so I call back to get scheduled now it's been three weeks, and then they want to push it out two weeks. Zero sense of urgency or desire to correct their errors.
I really tried to like this company, but unexplained delays combined with the unprofessional demeanor of the staff and contractors is unacceptable.  To confirm their poor   communication skills and business ethics, I was hung up on.  I truly hope the business tries to fix its problems to ensure a more customer focused and thus longer lasting business.

Pressured into unneeded demolition.  Contractor that came to repair what they remove said almost everything they did was unneeded and now will cost me thousands more to fix.

I would give negative stars if possible. Words cannot even to begin to express what a nightmare it was to work with this company after we had major water damage at the beginning of april . Let's start with the project manager. Obe is lazy and has absolutely ZERO communication skills. Many calls/texts to him went unanswered and on the chance we did get ahold of him, he was drag his feet and suggest we call people instead of doing his job himself. We had MANY issues with the people stratton sent out from the get go and yet obe didn't come out to the house to handle anything until the very end of the project 2 months later. The company they sent to install our tub and shower did a HORRIBLE job (see pics) and when we sent them the pics of the issue, they sent out the same company to tell us it was fine and supposed to be like that. This was infuriating since the whole reason we were dealing with this issue was water damage and the huge gaps in the shower would have put us right back in the same boat. We finally called the insurance company who sent out a 3rd party to inspect the tub and they agreed it was not done correctly and would handle it. They got obe to send out another company who finally installed it right, but only after the tile and drywall was installed/removed 4 or 5 separate times because of these issues. They claimed that the contractors would be gone by 3 each day and that wasn't the case. One day in particular, the contractor stayed till nearly 730pm doing a rush job on the tile and drywall because his birthday was that weekend and didn't wanna worry about work. He ended up leaving one of the tiles raised much higher than the others, creating a major fall risk. They left certain things unattached in their rush to do the job, including the ring around the toilet pipe and shower head. We requested to have them come fix the shower head issue and were told the guy would come between 2-4pm and he never showed up til 445. We never received any communication from the repair person or obe, even though we had texted him for an update. I ended up turning the guy away cause it was too late at that point, and we were told that we would receive a credit off the final bill if we wanted to just fix it ourselves. We agreed, and yet they never took the discount off. That brings us to Monday 7/5 when I called to get the bill squared away and they were apparently closed but didnt bother to tell anyone. Then I called Tuesday and was told Tiffany was in a meeting and I'd get a call back 30 mins later. I had to call back after 2 hours because they never did and they tried to get me to pay the bill without the credit. When I asked about the credit they had no idea what I was talking about and had to look into it. They called back a few hours later and offered a measly $25, which at this point we took because we just want to be done with them. Tiffany said she would send the bill the next day so we could pay it and lo and behold, it's 2 days later and we haven't got an updated invoice. This company is absolute GARBAGE in both quality and communication and the only recommendation I have is to stay far far away from them.

EDITED TO UPDATE:
The guys came yesterday 1/23 to lay tile. Once again it's an unfinished job. Justin & Garret told my husband that the job was going to be finished. Yet another time it's be lied to us. I told the guys they could come either all day Saturday or Monday, my husband asked if they were free to come today. We were told yes that they had a job in phx to do and would come to our home at 3. SURPRISE SURPRISE who doesn't show up. I texted Justin to let him know, didnt find out until 3:45 that the guys didn't come due to one being sick and they didn't know. That's how much the company lacks communication. It's once again has been HELL trying to communicate with this company to get someone to finish the damn job.
I also posted a review on Facebook that they removed. STAY FAR FAR AWAY FROM THIS COMPANY!!!!!

Unfortunately for us we didn't choose this company. The home warranty/owner did. I would never fully choose this company on my own.

Our toilet was leaking to our down stairs ceiling. This was in October. They were super fast about tearing apart our ceiling, and dehumidifying the area. However getting them to come fix the hole and patch it up was hell. Getting them to come to our house to get the tile fixed, toilet out in and fan has been HELL.
They came took the tile out. Came back and did a half ass job that they started late since they didn't have the material. And they have left this half ass job.

They were suppose to come and finish the base and put a water proof coat Friday 1/17 at 3pm. I texted Justin letting him know my husband was home at 1:46 letting him know the guys could come earlier. My husband was home all night and no one showed up. And they can't even give me a definite on when they are coming back. I have asked that garret the manager give me a call multiple times yesterday and still havent heard anything.

DO NOT HIRE THIS COMPANY. They will half ass, give you excuses, and pull the job out.

This was suppose to be done BEFORE Christmas I was told by Justin. THEN I was told I was going to be done before this past weekend. We still have no toilet in our master, half ass tile, and no fan or light down stairs.

Silver City Restoration has performed several repairs at my property and has always been professional in communication, service and performance.  As an out of state homeowner, they have always gone the extra mile by contacting me when they are at the home and sending videos and photos of the completed projects.  Additionally the office staff are courteous and handle paperwork and payment efficiently and everything goes smoothly from beginning to end.  Many thanks to Brenda, Mike, Jimmy and Saul!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.