Best in Phoenix AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

Mold is not something that you want to discover in a home. Unfortunately, at my mother in laws house, due to some water damage that had occurred a while ago from a monsoon when she was away and she got mold. Her insurance company recommended Arizona Construction and Restoration (ACR), they contacted her right away and had someone come out that day. Everyone at ACR was very professional and friendly. Having mold was really stressing her out. Once they arrived, they made her feel at ease. She is now mold free and back to better condition than before. I never knew mold was such a big health risk. If you have mold, call ACR ASAP and I'm sure they will make you as happy as they did for our family.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

this company was very quick to come out and assess the damage caused by my water heater in the garage. Trevor was great when he walked me through process with insurance, he looked very young but was very knowledgeable. the crew that came out afterwards was friendly and helpful as well.

We just bought a house, which needs some roof repairs, nothing super big but enough. We went with this company because, they provided an estimate during closing and figured that since they've already examined the roof we could get them scheduled for before we move in. When we called the first time, we didn't receive a call back. We ended up calling them back and got what felt like an apology from the contractor for not reaching out in any way. We thought it was behind us and can get going forward. Nope, zero contact for 3 more days. I called back, they called back but couldn't do anything and said they'd reach out again. No call back, until I got a rather unprofessional voicemail. I called back and was sent to a random voicemail. Then, they called and attempted to blame me for the delay! Finally, their form was finished and we could get scheduled!! Again, no one called us so I call back to get scheduled now it's been three weeks, and then they want to push it out two weeks. Zero sense of urgency or desire to correct their errors.
I really tried to like this company, but unexplained delays combined with the unprofessional demeanor of the staff and contractors is unacceptable.  To confirm their poor   communication skills and business ethics, I was hung up on.  I truly hope the business tries to fix its problems to ensure a more customer focused and thus longer lasting business.

Wonderful company to work with. Responded very quickly to call regarding water leak.
The team worked 2 days almost 15 hour days to get the job done. They worked directly with my home insurance so I didn't even have to call. The kept me up to date everyday if not 2x daily on what was happening. The demo crew was amazing and restoration crew too!
So pleasant and continued to be courteous and respectful of my family while demolition was going on.
We had a leak back in July so this time I knew exactly who to call. They take care of everything from start to finish!  Thanks EcoDry for your commitment and hard work!

When my upstairs neighbor passed out with the bathtub running and flooded the whole place, my awfully managed HOA tried to go to war with me (associa Arizona who are questionably/negligently managing funds) i had no choice but to go through insurance. As such they assigned Stratton to rebuild my home which was destroyed. Initially i was skeptical seeing as Stratton has so many negative reviews (not entirely sure why) but aside from some communication issues they restored my condo beautifully and made the effort above and beyond when we had another flooding scare. Ultimately Gabriel, Shane, Tanner, and Chris pulled together and made it happen. The experience wasn't perfect but then again it's not an everyday occurrence so I don't have much to compare it to. All I know is I cane out better off and Stratton got the job done. A little slow at times and communication was a struggle at times but ultimately they did a great job

Drystar came to my home as soon as possible after we had a serious toilet leak which flooded to the downstairs. Their employees were knowledgeable and courteous and got the house cleaned up and dried fast. Jenna at the front desk was especially helpful in arranging and coordinating all the work. I highly recommend them!

Unsatisfied in many ways, although the reps for silvercity seemed very helpful and worked fast in many ways their end job of poor at best. They didn't replace what our insurance (USAA) told them was covered. They reset broken or damaged property then told us we would have to pay out of packet to get what our insurance said should of been replaced. They cut and tore into our carpet then when reset they blamed our dogs for the damage and said they wouldn't replace it. The list goes on and we are still fighting with there company to fix or replace damaged items. They couldn't even reset the damaged cabinets level with one another. End

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

This has been smoldering with me for a number of months. This was a disaster. Craig came out and talked big on how they were called out to fix Coit failures on travertine floors and told me how he would be able to fill cracks and pop outs as if they were not there. He would use top of the line products and our floors would look very nice. He quoted me a price that was what seemed a little high however ensured excellent quality work. Included in the price was furniture moving. When he came out he showed up alone (said his crews were on other jobs) and I had to leave work to help him move furniture. He then cleaned and stripped the floors. When I went back to work he was short with my wife when she asked about filling the cracks and pop outs. He stated he had not planned having to take care of all of the pop outs. He then proceeded to use sanded caulk grout for filling the imperfections instead of travertine filler. He made a mess on the floors with the caulk and did not clean the excess up. Needless to say the filling was horrible. Then he applied a sealer which he apparently was not familiar with and made a tacky mess of my floors. It took 8 days for my floors to dry and by that time they were a dirty mess from dust blowing in.  I contacted him to come back out and clean the floors and he was very short and upset. He did come back out and did a light strip on the floors (again I had to help move furniture), which helped some but far from the result he promised. When he left after the re-clean he never even asked if we were satisfied and just disappeared. What even makes it worse is he stated We should have ground the floors and redid them which would have only been about $1000 more than the $1900 for the clean and seal however he initially told me it would be several thousand more to grind the floors. Also he apparently forgot what he charged me for the original job, $2250. This guy was a joke. I did call another company and they stated the could come out and fix his work for about $750. I guess I have learned an expensive lesson and everyone needs to watch out for this guy....