Best in Phoenix AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

This is one of Arizona's finest companies. They perform professional, excellent work on a timely basis and are a joy to work with. One generally is facing a very difficult situation when ACR arrives and they are exceptional at providing service that makes a difference. Follow through and timeliness is very good as well.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

I had substantial damage to both my up and downstairs bathrooms. They responded immediately after being notified by the plumber (within minutes). They came to check on the drying out process daily.

Unfortunately they were not responsive to my insurance agents attempt to contact them. They told me I was supposed to turn over my first insurance check to them. Thank goodness my insurance adjuster told me NOT to turn over the check, they are were supposed to talk with the water mitigation department to be paid. The check was for the rebuild, not demolition.

My insurance company advised that the time taking to dry out and tear out was unusual and we should have been in the rebuild phase by then, not still in the drying phase, especially in Arizona! They also left nails sticking up out of the floor that could have resulted in serious injury.

After having Drake, a manager come to my property things went better, however, the demolition crew attempted to not remove everything, even after Drake had told them to do it! If you use this company, you should have Drake involved from the beginning.

They left all the demolished parts laying in my yard and the bathroom. The new company hired for the rebuild had to haul the garbage away for us. This company has much room for improvement. The punched holes in unaffected walls of both my bathrooms due to carelessness. They broke cabinet frames they were supposed to save due to recklessness and carelessness.

The company referred to us by the insurance company has been very responsive and reputable. I hope Quick restore will learn from this process to improve customer service.

beware of geo roofing!!! geo roofing is a horrible horrible company!!! in early february mike peterson (geo salesman) came to my house and gave me a quote for a new roof on my house. he said they were running 2-3 weeks out. i paid them a down payment of 5500 and they gave me an install date for february 26 2019.  letty (geo office manager) called me on the evening of february 25th (the day before they were supposed to start) and told me they wouldn't be able to start until march 6th now because they were so backed up. march 6th came around and nobody showed up and nobody called me to let me know what was going on. i tried to call mike peterson (geo salesman) and he didn't answer. i left him a message and he never called me back. hours later letty (geo office manager) calls me and says all her roof workers got in a car accident and now they wouldn't be able to start until march 11th. so that day came around and guess what...nobody showed up again and no call from geo letting me know what was going on. i tried to call letty but she would not take my call. they have a receptionist screening all the calls. the receptionist was very insistent on getting my name and why am i calling. they would not refund my 5500 down payment so i had to call my credit card company and dispute the charge!!! this company is soooo bad. i just don't want this to happen to anybody else. beware of geo roofing az!!!

EcoDry was very thorough in explaining the work they would do to remove the black mold in our kitchen after a leak.  The workers were knowledgeable, efficient, and polite.  I would highly recommend them!

Greg Deroche and the mitigation team are awesome!!! I refer all of my business to Stratton and will continue to!!

AVOID!

In fairness to the restoration side (we dealt with Garrett who was exemplary as was the work his team did), it's the mitigation side of Drystar which we have the issues with.

Overcharging. You get charged $153.39 for them to answer the phone. Item #1 on their invoice Emergency business call - during business hours. Yup, wasn't after hours.....

Debris hauling - by their own invoice they removed 48' of 3 baseboard and 1 sq ft of drywall - hauling/dump fees $117.85

Monitoring - Ha, whatever! We have a log sheet from one of Drystar's workers showing 3 days of monitoring. We know for a fact he never came on the middle day at all.

Customer service - oh yeah, there wasn't any. We complained to Robert Simonon about the issues we had. He wasn't interested in them. All he wanted was to get Drystar paid. Now I have no issue paying a fair price, just these weren't fair.

I brought up the fact that the tech said he'd been there monitoring when he clearly wasn't. Robert's reply, I am not sure if there is some confusion or miscommunication here. But I spoke with Alfonso and he stated he recalled doing the check ups so I am not sure to be honest. Miscommunication? How about outright lie? I'm not sure... Do they even care?

Robert's reply to our inquiry about the exorbitant hauling charge (they could have thrown it in OUR garbage bin there was so little!), We have to dispose of damaged materials and when there is demo we bill for a Haul Debris charge. In other words, here's a flat fee and we'll add it even if it bears no resemblance to the actual work done.

Machines - This seems to be a great area for adding a little extra. Per their own invoice, there's a big disparity between the 3 rooms, one which had little damage, yet was almost the most expensive to fix. We follow all IICRC Guidelines and it has been approved per the adjuster. How would we know if those guidelines were followed? Given all the other items, that quote must be suspect. And we cannot see those guidelines as the document containing them is a paid download. And, no, it wasn't approved by the adjuster for the size of equipment - perhaps the number.

We would NEVER use Drystar again. Having been over 15 years in the construction industry, contractors in the industry already have a less than stellar reputation - Drystar (mitigation side) did nothing to improve that. It's sad to say this as Garrett and his team did a great job of working with us, and doing right by us. The rest......

A very reliable and honest company. They do quality work at a fair price. They work directly with your insurance company adjusters, and are quick to reply when you have questions!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Don't use them (him) Craig comes off very profession at 1st but once he runs and cashes your check you will never get him to respond back or call you back. Also changed his name to CMS restoration because his rating was so bad. He's a shiester. Don't trust him. When it drys is when you can tell it's a very poor job and he's already ran to the bank.