Best in Phoenix AZ

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

This company is GREAT! They clean my carpets a couple of times a year and they look great each time. I highly recommend them.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

This company is a joke! Avoid them at all costs, unless you want to deal with the same issue they claim to have fixed years later.

I was unfortunate enough to have crossed paths with this horrendous company after a water leak in my home last year. The technicians came to out literally ripped off the ceiling in my entire kitchen and garage to dry everything, telling me they'd be done within 72 hours... well, 72 hours became over a week! They kept giving me the runaround on when they'd be done and kept adding findings to stay longer.

Once they were FINALLY out of my home, they left me with no ceiling and told me I needed to contact someone else to do the repairs -- now, you'd think THEY would have that set up, no?

Finally the ceiling got repaired after another couple of days and life went on, until months later, and I mean MONTHS later, I began getting harassed by a new office member stating that I had not paid my invoice, which was a total lie. I called back to discuss the error and that my invoice had been paid, and the phone number went to someone's direct voicemail and doesn't even give the name of the company. This is the exact moment I realized this company is shady, and quite possibly scammers.

Not only did they receive their payment IN FULL, the work that they did and were so proud of had to be redone just a couple of months after they fixed it, as the leak returned -- same spot, same leak.

So, if you want someone to waste your time, and do a terrible job that you'll have to deal with again, this is your company! If, on the other hand, you want your repairs done right, call someone else. This company is the worst!

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

If you're calling this company it's probably not a good day for you however if have water damage, this is the company to call. These guys were great from beginning to end- starts with a courtesy call and they come on out and take care of the job to your satisfaction. I had Mike Ben and Kevin on my job, as well as their supervisor, Chase. I had my mother staying at my house to help me while I try to get work done from home. These guys were courteous to us both as we asked them questions as they worked we had concerns about breathing in the air the products that they used. We asked them all sorts of questions and they didn't mind answering them twice sometimes. We had concerns about the air bc my son has asthma but the products they use were safe. (Thanks for being patient w us)After the job is complete they asked me if I was happy with it and I was there was. Then the moisture checkups went smooth as well. I am happy I had this guys on my job! Great company!

Great company! They do excellent work in a timely matter. I would recommend them to family and friends!

A microburst hit my house. Drystar was initially responsive and arrived with a dehumidifier. Then days went by. I called to remind them we needed testing and demo done. Each step required multiple requests for action. When I explained what I needed done as a customer due to future plans I had for the space the damage occurred in, my requests were largely ignored. I simply asked for the ceiling to be repaired at the joists so that I can install lighting in the future without dealing with a jigsaw puzzle in my attic space. I was told by Noah that 'it's done this way all the time' and received contradictory statements from Martin about how their demo guys don't necessarily see what is needed for the restoration guys to do a good job, and that they'd make it right. That was last week. I am STILL sitting here in my house with no ceiling in the kitchen or laundry room, and no follow up has occurred, even after attempts at follow up. I work for a major homebuilder in the valley, and I can say from experience, without a doubt, do not use this company.

Silver City was recommended to me by USAA, one of the top insurance companies, for roof repair/replacement. I knew they would be reliable, but was extremely pleased with the excellent customer service from Brenda, the great job oversight and coordination by Dave and the competency and cleanliness of the construction crew. They even delayed the crew for one day to allow me to re-insulate, providing me help and tips on that at no charge.  They found several areas of damage I had not seen, went back to USAA for me and got them paid for and repairs.  I will never use anyone else for this type work.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I hired this company's other entity CMS STONE RESTORATION to restore my Saltillo tiles patio. That apparently meant power washing the patio and sealing it.
I honestly was expecting more for what he was charging for such a small patio. I though he was gonna make it look like the before/after pictures on their website.. you know??
Craig showed up all enthusiastic on how this small job was going to be so easy and would be done in no time.
He was right! It took him not time at all!! I paid him by check (a pretty hefty amount for such a small job) and he left.
Only after my patio dried I realized that he had ruined it completely! He etched every tile by power washing it, sandblasting it and creating all kinds of swirls on the tiles that could not be washed off because the water pressure ate the tile away...
When I texted the photos he was totally great about how he will take care of everything and fix all the damage on my patio.
He showed up the next day and power washed again!!! as if that would change anything and said he would be back to seal with a different/better sealer.
At this point the check hadn't clear yet.
I knew that I had to do something more to fix this before sealer went on, so I spent the weekend hand sanding each tile. All 400sqft worth. One by one!
Monday I texted as to when he would come, and he replied towards the end of the week.
I should have canceled the check right there and then!
Thursday I got a text that he would show at 7:30am next morning. He never showed and I texted at 8 to let him know not to bother as landscapers next door were blowing stuff all over and I would have to clean the patio before he came... but this time the check had cleared and I never heard back from him. Not a single word. Not an ok, I ll come an other time, nothing! I still haven't heard from him.
I found out he was originally this carpet cleaning company now doing something else to branch out...
The fact that his company's name now is CMSstonerestorationscott… and not registered on Yelp (they are registered there under CMS cleaning) should have been my first clue as their site doesn't allow reviews.. and they pick which ones to show on their new website... I wonder why?
I would have been ok if he offered partial refund and told me I should find someone else, after he ruined my patio, but he chose to be petty and take the money and run!
He has lost my business for good and I am notifying everyone I can in Phoenix, including all the neighbors on next door app as well, so none of you fall victim of this company.