Best in Phoenix AZ

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

I have known Ryan for years. As an insurance advisor I have sent him clients for a long time. My clients are always happy when Phoenix Flood was able to keep the claim low and off the insurance companies records. Ryan helped my clients with water damage resulting from lots of issues including dripping sinks, leaking showers, broken pipes, and so many more issues.
Ryan saved my clients thousands and thousands of dollars in premium by not turning in claims. He helped keep me profitable on those small losses.

I have sent clients all through out the valley including Mesa, Scottsdale, Phoenix, and Tempe to Ryan. His team does a great job with any kind of water loss!

I used them because my insurance (USAA) referred them for water damage in my kitchen, and has worked with them for 35 years. I was so happy with their work - they finished quickly, they were friendly, responsive, wanted to make sure I was happy, and then cleaned up after themselves. My house looked better after the work than it did before the water leak!

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

This company is abominable. They left my home completely destroyed, and created issues much worse than the initial plumbing problem.  Following a plumbing problem, they were quick to send a team out to survey the issue and inform me that their team could handle everything.  They stated that they would deal directly with the insurance company and that I would be responsible solely for my insurance deductible. Well that was in December of 2021. It is now July of 2022, and my kitchen and guest bathroom remain demolished, with dry wall removal everywhere. and a temporary plastic sink in the kitchen.  It seems that during this plumbing issue, no plumber actually did any work.  They came out an inspected (i.e. looked at) an area in the kitchen where Quick Restore had completely removed the sink, cabinetry and drywall to my garage, then left never to return.  Consequently my insurance only covered the basic plumbing and mold prevention issue.  I have been in contact with Quick restore for months now and they are refusing to return calls or do anything to resolve the state of affairs.  Their bill has been paid, minus the damage to personal property by their workers (broken chandelier and pressure cooker).

Quick Restore refused to come back out and replace  the drywall, sink or cabinetry they had removed. They stated they would only do so if the insurance company paid them for additional work. However, they did send someone to 'take pictures' and submit an additional estimate for repairs to my insurance company, which was subsequently denied. Thus leaving me with thousands of dollars in repair work to restore what they have demolished.

This company not only did not fix they problem, they caused a lot of damage and wasted a lot of time and money.  Definitely do not deal with them if you any work done on a home you value.  Stay away from these people.  Dealing with them has been hellish (and expensive).

I hired Geo Roofing to seal several penetration points after a new HVAC unit was installed on my foam flat roof.  The technicians showed up ill prepared and without sufficient material to do the job correctly. I expressed my concerns with a supervisor and they were ignored.  I told the Geo Roofing team that their work was not sufficient to prevent leaking on the roof.  Sure enough rain started approximately 8 hours after completion and my roof is leaking in multiple locations.  They actually made the situation worse by creating low points around all of the penetration points in the roof because they didn't use enough foam.  I now have water damage throughout the house and beautiful wood floors are now damaged. I would give them no stars.

EcoDry was called by a plumber when my basement bathroom flooded on 3/5/2018. It was a battle from the gate. I worked with a contractor they sent out named Chad, Chad was unprofessional he had no idea what his job was, and I caught him in so many lies.  First, he came out to collect my money, he sent out people to redo my bathroom, and they had to rip up part of my carpet in my bedroom, I told Chad I got my carpet redone 4 months prior and all the stuff was at Lowe's because they were the ones who did my carpet.  Chad said he'd have it taken care of and order the carpet. I didn't hear from him for 2 weeks, I called him and he told me they were to INSTALL my carpet that Saturday. So I waited and waited, and the guy shows up that from my understanding is to install the carpet, but the guy was under the impression he was to measure my floors, I was so disappointed.  I tried calling Chad 10x and texting him, he never called me back, remember it was a Saturday.  So Monday morning I call him and he said he did not know why they were doing this, so I called his manager and his manager said we don't work on Saturday I said back then don't send people out to my house to work on Saturday His manager agreed. Finally the carpet came and Chad tried to cheat me out of the carpet pad that was cheaper than the one I bought previously, isn't that ironic? He said they accidently grabbed the wrong one, but the workers installed the carpet wrong and so I began the process AGAIN. I told chad I never wanted to see him again or work with him. I then was appointed Dusty, dusty worked hard to resolved many things, when my shower doors went up the subway tile for my shower was put up crooked!!! they bandaid it with chrome, and I am fine with it but they didn't compensate me for it. Now my shower head is leaking and Dusty quit and Im working with David. David has a plumber who hasn't showed up 2x to my place, and I'm still dealing with a leaking shower. I'd never EVER use ecodry again! All they want is to get paid! All their workers i think only graduated from high school. Are so unprofessional. They're liars, cheaters and scammers! I feel bad for the companies who partner with them because they will screw them over just like their screw their customers over! The WORST! Avoid them at ALL COSTS!

Do not choose this company for your restoration.  Traveler's Insurance suggested them or Service Master.  I chose this company thinking I was supporting a local business.  To make this review short, I will just say they are bad about returning calls and showing up when they say they will. The contractors that they send over are not good and didn't even have the proper equipment to do the job, so they would leave and not come back.  Eventually, with Travelers help we got the job got completed.  Now, the work they did is falling apart and Traveler's adjustor came out and said, that it looks like they used poor quality material.  Stratton was supposed to get with us to fix it, but we have never heard from them.  I am done with this company and please choose another company to do any of your repair work.

We hired Drystar for a relatively small restoration job. I was told by Garrett, the project manager, it would take 1 maybe 2 days. Well, it's been about a month. Mostly due to poor communication with the project manager and the workers as well as his lack of communication with us. The workers either showed up to do the work or called me ON the day they were coming to do work. NEVER a few days ahead of time so I could plan for it. Also, the clean up was sloppy. They refused to do specific things that we requested throughout the job. Instead, just ignoring the request. I do have to say the actual workers that came to our house were extremely polite and respectful, but very unclear as to the direction of their job actually was. I definitely would NOT hire this company again.

I'm very satisfied with the work done. I sincerely hope my house doesn't suffer water damage again, but if it does you guys will be the first call I make. Tim, Mario & Robert did an amazing job. Always on time, always professional. Overall this was a pleasant outcome to a stressful situation.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Don't use them (him) Craig comes off very profession at 1st but once he runs and cashes your check you will never get him to respond back or call you back. Also changed his name to CMS restoration because his rating was so bad. He's a shiester. Don't trust him. When it drys is when you can tell it's a very poor job and he's already ran to the bank.