Best in Phoenix AZ

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

I used ACR for a home owner insurance claim after my water water heater rusted out and took out my 4 year old (very expensive) Pergo floor. I used ACR as they came recommended by my insurance company USAA. If it were not for Jennifer, I would have rated this company one star lower as there were a decent amount of communication issues, but Jennifer gave it her all to make things right, and she did. I had my entire main floor plan re-tiled, which went right on time. But some days people would show up at my house unannounced ready to work. There was a major lack of communication and the problem wasn't really with ACR it was with the contractors they contracted work out to, because then those contractors would contract that work out to other companies, so it was hard to be in contact with who was doing the actual work. I think my main discrepancy was with the contractor they had to do my baseboards. I am a handy man and have worked in the trades, I understand how it works. This guy for one wanted to over charge me for base boards, which initially I stomached. But, when he contracted out the work he never gave me a time or day when it was going to happen, (which had become a trend with this guy.) So, when some random day some random guy shows up ready to work I had to turn him away, as I was busy that day. When I called the contractor back he wanted to schedule me out another two and a half weeks! I am already paying the up charge and now I am being put on hold, for work I could easily do myself. So, I decided to tell him forget it I'll do it myself. When I tried to get a hold of him he was no where to be found. Finally ACR got a hold of him for me. I told I would do the work myself, when I said I wanted a refund he said I would have to talk to ACR about that. ACR was very accommodating and apologetic. Jennifer, the MVP of ACR, even helped me out after ACR had confused my bill and quote with another client which was much high then we originally talked about, but she helped me out and honored our original price. Basically to make a long story short, I think ACR as a company is good, I just think they need to spend a little more time screening the contractors they work with. Like I said the work that was done was timely and done well.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

If I could give -10 stars I would.  Please steer clear of this company.  I had a slab leak and upon recommendation of a next door ap, I called TUCKER HILL plumbing in Tempe.  This guy came out and told us to pour a 5 gallon of water on the floor, which stupidly I did.  He then stated this conversation never happened.  Literally within minutes this quick restore was at my door.  I swear, he must have been parked down the street to get to my house so fast.  They both started talking water damage, insurance.  I went to bed that night thinking, insurance fraud.  There was no visible water damage and the plumber never showed me where the leak was, the reason for him to come to my house.  I called them the next day and stated I would not be using them because I was not going to be involved in insurance fraud.  Quick restore stated they didn't know I had poured water on the floor.  Well, if you are a quick restore company, you should have known that.  Anyway, these people are ruthless, they called me everyday for a week going to send someone to my house to put holes in my walls and get fans in there.  They called me on Memorial Day.  I told them if they do not cease and desist I would get an attorney.  Two days later I get a call from an asbestos company.  I called quick restore and they admitted to giving them my phone number after I had told them NO.  Thank god I was not stupid enough to fall for this insurance scam.  Everyone, please be careful.  I now feel that because it was me and my sister at home and we are in our 60's that they took full advantage of us.

The roofers communicated well, did a thorough and attractive job, and considered appearance and tile match on my old, outdated tiles. They did the job contracted by a solar company, so I can't comment on cost or estimates. Only reason I am not giving 5 stars.

This team (Ronnie, Jesse and Dylan P) with Supervisor Roland is amazing.
They did their job quickly and professionally without leaving any mess behind.
They checked very carefully to make sure my walls were dry before completion.
Also, they told us what they were doing and what steps would be next.
I would recommend them in the future.

My insurance gave me their info so I thought they'd be reliable. I called them to set appointment  but the receptionist gave me the project manager's phone number to schedule directly with him (why have a receptionist?). I scheduled for a Tuesday and took off work early to meet with Shane at 2pm. No show by 2:30 so I called the official and Shane.
According to everyone there was a schedule mix up so they rescheduled me. Great! Met with Shawn and meeting went well. He even noticed I don't have a temporary sink installed and apologized as his guys should've noticed and I should have a sink by now. I agreed. He said he'd get back to me in the next two days.
I haven't hear back from him or the office and it has been 7 working days since the estimator came to measure and take pictures. I left a message in regards to that sink but no one called back.
I simply don't understand the work ethic here. Don't you want work/money? And if you're too busy then don't take on new projects. Please don't just leave ppl waiting. I wish I had had the opportunity to wOrk with them but I am simply moving on to another company.

while this company does fair work the communication is very poor.  there are  2 departments that we dealt with, one for the iniital  mitigation to  remove water and one for the rebuild.   two different contacts, two different estimates ( sent direct to insurance, not through  me) and two different invoices.  ( also the reluctance to give a final paid in full  invoice from one of the depts)   the 2nd one a month after the work was done. while technically all was done legal and above board the confusion about two dept and lack of communication left a bad taste.

Silver City Restoration and my rep Melanie Hunt are the absolute best!  I have complete confidence in referring over clients to Melanie and Silver City.  She is honest and responsive and has done a great job in communicating with my clients.  Everyone with Silver City has been exceptional from top to bottom within the organization.  

If you are looking for a well respected, professional general contractor then you need to look no further than Melanie Hunt and Silver City Restoration.  You will not be disappointed.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

0  STARS:     REFUSE TO SUPPLY WHAT THEY ADVERTISE:          Found their ad in the magazine The Grand Season Sun City West Edition.  They offer $239.00 for 5 rooms carpet cleaned plus sofa/love seat and grout cleaning.  Seemed like a good deal!  When I called the man said no way I can do that for that price. I told him that is what his ad says- how can you refuse to do it!  He insisted that he could not do it - it is a mistake.   I questioned him and asked have you as a businessman heard of truth in advertising?  Even if it is a mistake you should honor your advertising. After more discussion he told me (very sarcastically) that I was a real sweetheart and then hung up!
I would NOT RECOMMEND using this company as they obviously don't supply what they advertise!