Best in Phoenix AZ

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

We have used AZ Carpet Restoration for years in our business and our home.  Their crews are quick, efficient and professional and go above and beyond our expectations.  Unfortunately, we were treated to a holiday electrical fire in our store last year.  Thanks  to Russ's son-in-law who pitched in on New Year's Eve - we re-opened New Year's Day.  I highly recommend AZCR and even give them the keys to my home or business to complete jobs.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Garbage company!! They got in through a reputable plumber for a pipe issue. Charged a ridiculous amount for TEN fans for two 8x10 ft bathrooms that kept blowing out the breaker in my condo. Came back unannounced multiple times a day. Ripped out drywall that was absolutely dry, and tried to hustle my insurance company for bogus extras. After over a week, I finally succeeded in kicking them out. They ripped out a bathroom vanity and left a huge hole to peek into the neighboring condo without permission while getting their equipment and left it that way. Billing was a nightmare and had to settle the matter with legal help.

Good communication and on time arrival. Respectful and easy to talk to when explaining how they were going to do the job. We needed dozens of tiles installed after solar panels were installed by another company. The team completed the job very quickly and even showed me what was done as I had a few concerns about how the solar company left my roof. All in all great communication from reception, Marie to Jose and Co. I will be using again in the future and I would highly recommend them to you!

I had Ecodry come out to my home after my water heater broke. I read reviews to see what I was getting myself into. I was kindof worried. But the second they stepped into my house, it was a different story. They were all so kind and helpful, they let me in on every step of the process. Their work was very clean and efficient, and the job got done fast! I used them for the reconstruction as well and the results were just as great! I would recommend them to my family and friends! Thanks Ecodry!

Stratton recently performed a number of jobs for us including water damage remediation and roof replacement. They were fast and professional, and their concern for customer satisfaction continued after the work was complete. I would not hesitate to use them again in the future.

Drystar sure came out fast. And they also talked the talk, but even trying to get free of them, I am still dealing trying to get my countertop they only in final days of dealing, took for safekeeping at the last minute after weeks in the carport, while promises to take to safekeeping no showed. Drystar finally took the bar counter into their storage, now I can not even get them to respond to my asks to get it back. Earliest on, they demanded it stay on site, then they agreed to carry it to my storage, no showed, and then, after I started calling out their bluffs and stalls, they do me a favor and finally give in to something we obviously needed, as a big gift. Perfect hostage trope. Dear Drystar, please give me back my property: you have been paid thousands for packout.  People out there, beware your emergency not be Drysars opportunity to take your home and loss of use hostage, and now in my experience, property hostage. I have been told that the ROC specifically enforces that mitigation and restoration companies should not use stall tactics to string up more jobs accessed via an owners emergency needs, and then deny timely service to jobs they have been given authorization for, in order to give priority to emergencies.  But this has exactly been my experience. They even were so bold as to send me a project manager, G, who would expressly tell me they had more important emergencies to handle than actually act as the GC they are supposed to be. But they sure had time to estimate and make and see a check cut and delivered of an additional bid. I had to be the Gc go between finding out the added work to support the added trade work was not a call us when its over thing:  I felt Drystar was not responsibly a GC, nor forthcoming about availability (or invoices and bids) But now, they continue to put me in the red by denying me access to property critical to moving forward with my work, items they have been paid to packout. And yes, that thousands of dollars for packout does include that last minute final promise keeping of caring for that countertop, especially  since I was repeatedly denied a packout invoice for weeks, denied until after we start to settle up the full refund owed me because I could not tolerate Drystars irresponsibility without calling them to account, giving them yet another chance to face shortcomings on site I my home. Martin brought his worst-spoken young man, G, out to bait me to fire him, but who quit when being pressed to give account per his ROC responsibility and designation. Now I get no response to emails, texts and voicemails asking the counter back.  I can only be set to expect low of being able to access my other items they have taken into storage!
While we did part with a full refund (but who gives me back over 3 mindblowing weeks time?) I still have to pay someone else to redo and undo things, and my insurance does not appreciate that much, at all. Beware! From the get go, Drystar asking sympathy, making the statement they want half paid in advance was a flag:  I would warn others to beware how Drystar positions the customer being granted favors that are actually due the customer, including access to invoices and bids,(yes they had time to get not one but two bids accepted and checks cut for my work), and now, I need to resort to reviews here to get a response to begin to arrange to get my property back! Even as we cleared out a refund of all restoration bids, they only then shared with me in writing, their call on how much they wanted for packout, and only then did I ever get an invoice. Ok? If so, that means I should also be able to access my property they kept thousands and some for, billing me at such a late time in the game. SO beware, this is the end game when Drystar denies you a invoice or slows customer access to a bid, for that matter. Now, Drystar has been paid their full bill for all packout, and yet they will not now respond to my requests to arrange to get my property back. The insurance company (that they are definitely NOT a partner with) now takes the position I chose them, and that its on me to get satisfactory work out of, and they will not pay twice for the same work. Meanwhile, I cant unhear Drystars registrant  G's voicing it was a long time since he took his ROC test, and having done work reluctantly and saying all the wrong things, plus needing things redone he referred to as temporary. (since when do you replace a base plate temporarily?)  I had been willing to have a break even finally free me to get the work done by others, but Drystar, are you really going to give me the addwork to have to go to the ROC just to get my property back? because its not break even then; its costing me weeks if I don't know if I can access the countertop or not by Tuesday. Today is Saturday, I started leaving messages and voicemails Wednesday. I am only asking for a response to be able to inspect the condition of the item and make arrangements.

This place has employees who steal from you. I trusted them with my belongings and their crooked staff robbed me blind. Dont let these people in your house.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We hired this company to clean our grout throughout our entire house; it took him about an hour to do the work.  When he was finished he told us that it would take several days for the grout to completely dry.  After a week days we noticed that the grout was a different color in many different areas.....it looked like it had not been cleaned.  After trying to reach Craig for almost a week he finally said that he would come to reclean those areas.  He set a time from between 3pm and 4pm.....by 4:45pm he had not shown up or called....he just blew us off.  We called our credit card company and will be charging the amount back to him. Do not use this company!!