Best in Phoenix AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

When my apartment lease was up, I wanted to get the carpets cleaned to make sure I got all of my deposit back. The carpets were not bad, but a touch up wouldn't hurt. Anyways, I found Arizona Carpet & Restoration online and decided to give them a try. Whoever took my call was very nice and helpful, but there wasn't an opening in the schedule when I needed it. I understand, because it was short notice, but it would've been nice to get it done same day. They sent someone out a few days later, and he was friendly and punctual (a big plus for me - tardiness is a pet peeve). I had some questions about a few mystery stains, and the man answered them knowledgeably and was able to get the stains out. Overall, it was a positive experience.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

I had substantial damage to both my up and downstairs bathrooms. They responded immediately after being notified by the plumber (within minutes). They came to check on the drying out process daily.

Unfortunately they were not responsive to my insurance agents attempt to contact them. They told me I was supposed to turn over my first insurance check to them. Thank goodness my insurance adjuster told me NOT to turn over the check, they are were supposed to talk with the water mitigation department to be paid. The check was for the rebuild, not demolition.

My insurance company advised that the time taking to dry out and tear out was unusual and we should have been in the rebuild phase by then, not still in the drying phase, especially in Arizona! They also left nails sticking up out of the floor that could have resulted in serious injury.

After having Drake, a manager come to my property things went better, however, the demolition crew attempted to not remove everything, even after Drake had told them to do it! If you use this company, you should have Drake involved from the beginning.

They left all the demolished parts laying in my yard and the bathroom. The new company hired for the rebuild had to haul the garbage away for us. This company has much room for improvement. The punched holes in unaffected walls of both my bathrooms due to carelessness. They broke cabinet frames they were supposed to save due to recklessness and carelessness.

The company referred to us by the insurance company has been very responsive and reputable. I hope Quick restore will learn from this process to improve customer service.

beware of geo roofing!!! geo roofing is a horrible horrible company!!! in early february mike peterson (geo salesman) came to my house and gave me a quote for a new roof on my house. he said they were running 2-3 weeks out. i paid them a down payment of 5500 and they gave me an install date for february 26 2019.  letty (geo office manager) called me on the evening of february 25th (the day before they were supposed to start) and told me they wouldn't be able to start until march 6th now because they were so backed up. march 6th came around and nobody showed up and nobody called me to let me know what was going on. i tried to call mike peterson (geo salesman) and he didn't answer. i left him a message and he never called me back. hours later letty (geo office manager) calls me and says all her roof workers got in a car accident and now they wouldn't be able to start until march 11th. so that day came around and guess what...nobody showed up again and no call from geo letting me know what was going on. i tried to call letty but she would not take my call. they have a receptionist screening all the calls. the receptionist was very insistent on getting my name and why am i calling. they would not refund my 5500 down payment so i had to call my credit card company and dispute the charge!!! this company is soooo bad. i just don't want this to happen to anybody else. beware of geo roofing az!!!

Lesson learned - always check Yelp first.

My experience has been similar to many of the other complaints. Rush work. Sloppy rebuild that wasn't initially noticed. Pushy sales people. Horrible business practices. Overcharged the insurance. All kinds of nonsense about being two different companies in how they bill and charge out, which they use to dupe customers into paying more. Violation of fair debt collection act. Horrendous company. I am filing a complaint with the insurance commission and BBB. They keep making up stuff to get more money and are harassing me at this point. I have never dealt with a business entity like this before. Insurance company warned me about them, but I got suckered like the rest of you (Rooter4Less plumber sent out by Home Warranty pulled the let me call my buddy to come check this leak inside the wall).

had the best experience with Stratton Restoration. They had no problem with my mother and I discussing updating a few things since we had to restore the house. If they didn't feel it would work either Wes or Gabriel would let us know why and help us with other options. In the end the house turned out beautiful and my mother feels she has made new friends.she loved speaking with Gabriel. He's very knowledgeable in his craft and will take the time to explain to you what, why and how about the rebuilding aspect of what he is doing. Sometimes that's helpful to know and understand why it has to be done in a certain way. One thing Gabriel taught me is restoration is so different from original construction; in that you creativity comes into play when putting a place back together. I would highly recommend this company for any and all your restoration needs!

If you ever have the very unfortunate experience of having your house flooded with inches of water, I hope you will get to work with a company like Drystar Restoration.

My family and I were having a mini staycation for the turn of the new year.  We were only gone for a day and a half and in that time our house flooded due to a broken water line.  You can imagine our grief to discover our ruined furniture, walls, floors and cabinets.  After turning off the main water line, I called our normal plumber and he came out and did what he could.  He recommended Drystar and I'm glad he did.  I spoke with Robert and he assured me that they would be out to my house right away.  As soon as they pulled up, they started clearing out the standing water in my house. After, they started to remove the wet furniture and cutting out the drywall that was affected by the water. I stayed in contact with Robert throughout the entire process as he provided updates and educated me about the process. Needless to say, I wouldn't recommend or have the confidence and trust in anyone else.

It starts on the top and comes all the way down. Will never have this company in my house please stay away!

Jim Cox, was a project manager assign to my job.
1. He was late on the first day and was drunk or had a long night.
2. 3 weeks passed and called up and said My cabinet guy has been trying to call you and left voice mails. Not true! checked for his number and nothing comes up!!
3. Cabinet guy comes the following week. Removes the temp sink and asked me? has Jim, setup a plumber to install my sink and plumbing lines. So he calls  Jim, to check and nothing was setup and he was going to call him back. 6hrs later the cabinet guy once more calls to check on the plumber and nothing.
4. I called Jim Cox, to check on the status of the plumber and starts yelling at me. No plumber will be here today, tomorrow etc! Keep in mind he had over a week to plan this out. So we start going at it! and this child hangs up the phone.
5. Called the SCR office and John, manager never called me back to talk about his child acting like a teen.
6. Stay away from this nasty company!!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We hired this company to clean our grout throughout our entire house; it took him about an hour to do the work.  When he was finished he told us that it would take several days for the grout to completely dry.  After a week days we noticed that the grout was a different color in many different areas.....it looked like it had not been cleaned.  After trying to reach Craig for almost a week he finally said that he would come to reclean those areas.  He set a time from between 3pm and 4pm.....by 4:45pm he had not shown up or called....he just blew us off.  We called our credit card company and will be charging the amount back to him. Do not use this company!!