Best in Phoenix AZ

We had a great experience with PureTec last week. We were referred to them and Darren was a pleasure to work with- I appreciated his prompt arrival and response, thorough descriptions, and low pressure approach. I ended up learning quite a bit during our quick interactions. I would absolutely use their services if we encounter any future water damage at our house.

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

So, I've been waiting 10 days for you to Address my concerns and you have not. I was the last one to contact you and tell you all the things I was not satisfied with and it has been 10 days and you have done nothing nor have you contacted me. You have the money over or almost $6000 that was not your money and you have kept it and I am told that if you have cash the checks that have my name on them that it is fraudulent. You also have access to my house. So that was a poor excuse to give the insurance company because you have a lock box and you have a set of my keys.

We had water damage in our home, called SERVPRO & they responded quickly, moved furniture/appliances, removed the water, set up fans to dry.  They came back twice a day to check progress.  Employees were efficient, very respectful & went above & beyond.  We highly recommend this company!

Their responses were quick and clear and the guys were always right on time . Very easy to work with and Mariah in the office is super sweet too. Definitely recommend

I recently had water staining in a few of my great room areas and called several roofers. 3 roofers did not want to even deal with my roof due to my solar panels and recommended that I call separate electricians. My neighbor was happy with his recent reroof by Geo Roofing so I gave them a call. Letty, office manager, could not have been nicer. She told me that the owner, Marshall, could go by my house within a day and assess the situation. Marshall responded and gave me 3 options: quick repair (temporary), a 1/2 reroof, and a full reroof. Geo apparently has electricians they use to facilitate the solar deinstallation and reinstallation. I opted for the 1/2 reroof and within a week the job was complete. The solar panels had required laborious forms and solar company approvals and Geo took care of it all. Their work and follow through was excellent. I cannot stress how efficient they are in the coordination of many moving parts and workers.

We found a leak in our kitchen sink drain that caused some damage to the cabinet's interior and dry wall behind it. EcoDry was recommended to us so we had someone come out to investigate ASAP.

EcoDry sent a very professional gentleman by the name of Jakob Prince. Mr Prince sat down with us and explained what was going to need to happen and the approximate timeframe that it would happen in.  

We weren't expecting to spend money on emergency repairs and water damage isn't something to leave for another day. I think Mr. Prince sensed the stress in the room. Unbeknownst to us as my wife and I were in another room discussing our finances in order to make a decision on what we were going to do, Mr Prince made a call to the owner of the company and was able to pull some strings so we got a major discount. I'm not exaggerating, the discount was huge and completely out of he blue. He made the call without us even asking or knowing that was an option.

You always hear about companies pulling a fast one over their customers and hope that you don't get caught up with a company or individual like that. That is definitely not the case here. I would be more than willing to work with Jakob Prince and EcoDry if we ever require their service again. Wont even hesitate!

My roof was just replaced by Stratton Restoration.  They did an incredible job and the process was super easy.   Brandon Kubiak, Wes Clouse, and the roofer Axle were so awesome to work with.   I will be using them again for sure if I ever have and issue.

I recently had  a issue that required drying. Justin came out with Dean and others and helped me out. The damage was in different places and Justin was very knowledgeable and professional. He also assured me he would keep my cost down so ill have funds for my repairs. Had to cut out a lot of walls. He was thorough with the inspection. They forgot to put my closet door back on. Otherwise, He made my bad experience a more tolerable one.  Thanks Justin.

Posting for a friend who doesn't have social media (I personally haven't done any business with Silver City).  It's been a nightmare dealing with Silver City.  They were assigned by USAA to restore his house after the July monsoon flooding.  SC came out early in August and tested ceiling for asbestos, and even removed the popcorn ceiling, exposing the interior roof.  About a month later, they came back to test the flooring for asbestos (why couldn't SC test the floor and ceiling at the same time?) and removed some of the damaged carpet.  It's now October, and my friend called and left several messages and never heard back, so he drove to visit SC's office personally to complain about about why there's no communication from them.  My friend was told SC will reassign his case to a different project mgr.  Finally around Thanksgiving, my friend gets a call giving him a move out date to a nearby hotel so SC could work on his house, and was told the repairs would be done around the first week of January.  SC packed up his house and moved the rest of his personal possessions into a huge storage unit located on his driveway, removed the old carpet, scraped  and removed the asbestos laden popcorn ceiling off and covered the exposed area with plastic, and put plastic around his big screen tv and refrigerator, and removed the oven and dishwasher and moved it into his garage, as well as took out his toilets.

In December, my friend is spending the holidays staying at a nearby hotel.  But no work is being performed on his house.  Maybe because it's the holidays, SC decided to take the holidays off.  Shortly after the new year, SC finally calls my friend after not communicating with him since he moved to the hotel, to tell him he'll call him in a few days w/ an update.  A few days goes by but SC never called him back.  Just last Thursday the adjustor from USAA called my friend to ask his permission to fire SC because apparently USAA tried to reach out to SC several times also and left several messages, and SC didn't return USAA's calls either.  So USAA said they're done dealing with SC and assigned a new restoration company to fix his house.  And now my friend has to start the wait all over again.  The USAA adjustor is well aware that my friend has been living in a hotel since Thanksgiving weekend and couldn't be more apologetic for all the delays and no communication and (almost) no work done by SC.  I just hope SC doesn't keep my friends possessions they put in the storage unit hostage.

Read the Yelp reviews here.  I notice many positive reviews are at least a couple years ago, so the quality of their customer service has declined during the pandemic.  Sure, there are supply chain issues now, however SC's problem is their lack of communication to the customer AND TO USAA.  Why USAA still continues to assign SC to their members in spite of the negative reviews here is beyond me.  If your insurance company assigns Silver City to be your restoration company, you may want to pass and either ask for a different company, or if you do your research, you may find another company that has better reviews and doesn't blow off their customers.  USAA originally trusted SC to repair my friend's house, and then fired them. That should tell you something about the integrity of SC.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

I had the folks from CMS come out to clean my travertine floor. What a great job. I never knew how beautiful my tile could look. They were fast and efficient  and very polite. I am having them come back to seal my pavers next week. Very reasonable prices.