Best in Phoenix AZ

I don't know where to start this review. Everyone, from Darren providing a fair estimate to Jason, their Office Manager,who responds very quickly to any questions  to Justis & Cole doing the initial work, to Mike following up the next day. I just can't say enough. They are all wonderful.
Once the Plumber Guy, Carlin, finished repairing the pipe Darren came out within a couple of hours and gave us a very fair price. He even left some fans to start the drying process. The next morning Justic & Cole came out around 8:30 to do the clean up process. Eventhough we don't have any asbestos, they treated it like we did. This was very comforting to know that they took precautions. When Mike came out he said everything was dry (per his meter) except for a small part of the carpet. He left one fan to help dry this out. Avery came out the next day to pick up the fan.
Would I recommend the guys at PureTec Restoration, you betcha! If I have a problem in the future, I will call them in a heartbeat!

Phoenix Flood is the best remediation company I have used.  They are very unique in several ways.  Unlike most remediation companies they are not trying to get a big insurance claim.  Ryan comes in and assesses the situation and has recommended not making an insurance claim when it doesn't cost too much to just solve the problem and make the repairs.  They also do a very good job of providing options and educating you on what makes since to do.  I truly wish I had come across his company sooner.

AZ Carpet Restoration is coming to my house tomorrow - AGAIN - and I can't wait.  I realized that so many times those of us who love our vendors don't tell anybody.  Well, this one deserves a shout out - my home's carpet will be gorgeous and clean in 18 hours!  And they clean our stores, my neighbor and a couple of my close friends carpets.  Used others years ago, no comparison.  The staff is awesome from the minute you call to the group that rings your doorbell - as I said - happy feet - my carpets will be gorgeous in less than 18 hours!

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

Ripoff artists.  Told us 5 days, and now 3 days later, they're just going to start doing with asbestos.  They keep saying the  insurance company will pay for it. How do they know what coverages we have? Hate this company!  Verbally told us that they won't damage any our cabinets.  But as I read the contract,it says that they are not responsible for any damage to anything.  Hate this company.

After a hailstorm, they moved in and sold hard;  promised a lot and provided little beyond the basics. Failed to install a piece of flashing where I now have a leak. Damaged back deck with many promises by the owner that he would reimburse us. Many promises was all we ever got. Dropped lots of trash in attic. Put in a membrane over ridge vent, so there is NO ventilation. Scammers, in my opinion. Just out for the quick buck.

After a plumber repaired my garbage disposal and noticed the water damage that the leak had caused under my sink, he contacted EcoDry to evaluate the situation.

Ty from EcoDry called me within 15 minutes, and was at my house in less than 45 minutes from the time that the plumber contacted him.

Ty got on the phone with my insurance company, and my claim was filed in less than 30 minutes.

An hour later, Cody Pennington and his crew (Kevin L. and James S.) were at my house.  They got to work immediately.  They took great care in removing the counter top and cabinets that had to be taken out to address the water seepage behind the cabinets.  They erected a clean room to protect me and my dogs from any potential bacteria.  Because it was now late in the day, they promised to return the next morning at 9:00 AM to complete the job.  I'd also like to mention that they were continually cleaning throughout the demolition process.

At 9:00 AM on the dot, Cody and his crew were back.  Exercising great caution and incredible cleaning prowess again, they finished the demolition, removed the clean room and installed a temporary sink within a couple of hours.

While they were met with a few technical challenges during the demolition (especially all of the water lines coming out of the wall), they were persistent and never gave up working to resolve those issues and making sure that I would have water available overnight.

I can't say enough about the professionalism, friendliness and detail orientation of Cody and his team.  To date, the entire EcoDry team has stayed in touch with me, always making sure that I know what to expect and when to expect it.

Do not choose this company for your restoration.  Traveler's Insurance suggested them or Service Master.  I chose this company thinking I was supporting a local business.  To make this review short, I will just say they are bad about returning calls and showing up when they say they will. The contractors that they send over are not good and didn't even have the proper equipment to do the job, so they would leave and not come back.  Eventually, with Travelers help we got the job got completed.  Now, the work they did is falling apart and Traveler's adjustor came out and said, that it looks like they used poor quality material.  Stratton was supposed to get with us to fix it, but we have never heard from them.  I am done with this company and please choose another company to do any of your repair work.

while this company does fair work the communication is very poor.  there are  2 departments that we dealt with, one for the iniital  mitigation to  remove water and one for the rebuild.   two different contacts, two different estimates ( sent direct to insurance, not through  me) and two different invoices.  ( also the reluctance to give a final paid in full  invoice from one of the depts)   the 2nd one a month after the work was done. while technically all was done legal and above board the confusion about two dept and lack of communication left a bad taste.

It starts on the top and comes all the way down. Will never have this company in my house please stay away!

Jim Cox, was a project manager assign to my job.
1. He was late on the first day and was drunk or had a long night.
2. 3 weeks passed and called up and said My cabinet guy has been trying to call you and left voice mails. Not true! checked for his number and nothing comes up!!
3. Cabinet guy comes the following week. Removes the temp sink and asked me? has Jim, setup a plumber to install my sink and plumbing lines. So he calls  Jim, to check and nothing was setup and he was going to call him back. 6hrs later the cabinet guy once more calls to check on the plumber and nothing.
4. I called Jim Cox, to check on the status of the plumber and starts yelling at me. No plumber will be here today, tomorrow etc! Keep in mind he had over a week to plan this out. So we start going at it! and this child hangs up the phone.
5. Called the SCR office and John, manager never called me back to talk about his child acting like a teen.
6. Stay away from this nasty company!!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

Don't use them (him) Craig comes off very profession at 1st but once he runs and cashes your check you will never get him to respond back or call you back. Also changed his name to CMS restoration because his rating was so bad. He's a shiester. Don't trust him. When it drys is when you can tell it's a very poor job and he's already ran to the bank.