Best in Phoenix AZ

My water heater blew Monday morning.  My insurance agent recommended Darrin at Purtec as she said he wouldn't charge me for more than I needed as so many other water restoration companies do.  Darrin was out within the hour and complemented me on getting the water turned off as soon as I did-he contained the area in plastic and ran fans-his men came out the next day to check and said it needed another day.  They came out this morning and tested and everything was completely dry.  They took away all the plastic and fans and cleaned up after themselves beautifully!  I couldn't be happier with Darrin and his crew!

Ryan did a fantastic job cleaning up some mold that was found inside our wall from a cracked tub. He was very professional, easy-going and friendly-he got the work done quickly as well. Now we are at ease that we are completely mold free and the area looks great. Definitely recommend is you are looking for a mold-  remediation company in the valley!!

I used this company for repair after a water heater leak. Nothing but issues from the beginning. I had to constantly call to get anything done. There is no communication between the technicians and the office. We had so many problems with the repairs I do not have enough room to list it all out. The work is rushed and done poorly causing multiple follow up visits. The work was so lazy they painted over a light switch which made it inoperable and in need of replacement. I ended up being so frustrated I decided to just fix the remaining issues myself. The so called project manager never looked at the work to make sure it was done properly. I would not recommend using this company to anyone. The completed work will be okay and you can get better quality elsewhere.

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

This company is abominable. They left my home completely destroyed, and created issues much worse than the initial plumbing problem.  Following a plumbing problem, they were quick to send a team out to survey the issue and inform me that their team could handle everything.  They stated that they would deal directly with the insurance company and that I would be responsible solely for my insurance deductible. Well that was in December of 2021. It is now July of 2022, and my kitchen and guest bathroom remain demolished, with dry wall removal everywhere. and a temporary plastic sink in the kitchen.  It seems that during this plumbing issue, no plumber actually did any work.  They came out an inspected (i.e. looked at) an area in the kitchen where Quick Restore had completely removed the sink, cabinetry and drywall to my garage, then left never to return.  Consequently my insurance only covered the basic plumbing and mold prevention issue.  I have been in contact with Quick restore for months now and they are refusing to return calls or do anything to resolve the state of affairs.  Their bill has been paid, minus the damage to personal property by their workers (broken chandelier and pressure cooker).

Quick Restore refused to come back out and replace  the drywall, sink or cabinetry they had removed. They stated they would only do so if the insurance company paid them for additional work. However, they did send someone to 'take pictures' and submit an additional estimate for repairs to my insurance company, which was subsequently denied. Thus leaving me with thousands of dollars in repair work to restore what they have demolished.

This company not only did not fix they problem, they caused a lot of damage and wasted a lot of time and money.  Definitely do not deal with them if you any work done on a home you value.  Stay away from these people.  Dealing with them has been hellish (and expensive).

I feel the office staff was really willing to help with my complaints. Unfortunately I don't feel the actual roofers take much pride in their work. After showing pictures to the office of a couple issues I had with the work, they sent someone out to fix those issues immediately and made sure that I was satisfied. I would have given the company five stars had I not had to watch over the roofers work and contact the company to come out and fix lazy workmanship.

Sadly, our guest bathroom had a major flood a month after our master bathroom! I'm talking water shooting out light a fire hydrant, water everywhere. It was in the middle of the night so my husband and I attempted to clean as much as we can. Unfortunately, the water won. We called Roland the next day and he came out within the hour and set everything up for us to get clean and dried the next day. They had to tear up most our bathroom and drywall down to the first floor. The team kept things very clean and did a great job. We are praying to never have a water damage issue ever again. But if we do, we'll be calling Roland at EcoDry.

My mother, 82 years old, lives alone in a small home in Payson, Arizona. She had a house fire in December. Reconstruction needed to be performed and asbestos was found so it needed to be removed. The insurance adjuster asked if my mom had a construction company she wanted to use and she said no. So, the adjuster recommended a friend of his...Stratton Restoration. They showed up and immediately wanted my mom to sign all kinds of paperwork including paperwork that said she would agree to have their company do ALL the work. She called us and we told her not to sign anything. They did not give up. They tried and tried and she finally put them on the phone with us and we told them we would like to get several bids and we would be happy to look at their bid. They said that they just wanted to clean everything from the fire and put it in storage for my mom until she figured out what she wanted to do. Like they were doing her a big favor. So, unknowingly, we told her it was okay to sign on for just cleaning and storage. No one in our family had every been through a fire before, and they knew that. Again, they tried to make her sign an all inclusive deal. Again we had to get on the phone with them and made them hand write in the words contents, cleaning and abatement only. She agreed to that portion only. We decided to go with a local company to do the actual construction. We then got a bill from Stratton for $30,000!!!!!!!! If you would have asked me how much it would cost for them to do what they did, I would say $1,000. max. Not only that, but we then find out that this money came directly out of my mother's insurance claim!!! Money that should have gone to her for contents, got sucked up by Stratton. I requested an itemized invoice (that took many emails to obtain). It was padded like crazy. They had hours and hours billed for supervising for someone watching someone else take photos of items. They exaggerated their hours. They exaggerated their days. They exaggerated everything. They charged $65 to clean a $5 pair of shorts. That doesn't even include the storage for the shorts. If they would have told my mom that she would have told them to throw them away. Anyone would. They all have to be thrown away anyway because of the asbestos and smoke. Their inventory list and photos were incomplete and incompetent. I asked several times where the complete list was and I was told over and over Don't worry, it may not be listed but it's all there in the storage unit. Well on an insurance claim it's ALL suppose to be listed. Not just whatever they choose. On top of that they were charging $239 a month for storage units. I called the storage unit facility and found out the charge was actually $95 per unit, not $239. Not once did Stratton give my mom an estimate of the charges before they performed any work, and not once did they mention that this would be coming directly out her pocket. We would have never in a million years agreed to this if we would have known the price and where the money was coming from. And they knew that. That is why they did not say a word and tried to rush my mom into signing so quickly. They also allowed her to go into the house where they said asbestos was found without a suit or mask to retrieve belongings. Who knows what the medical implications of that will be. They are now holding her belongings hostage unless she signs over the $29,346.87 check. They take advantage and prey on people and the elderly that just went through a very traumatic experience. Unconscionable. Since then, while speaking with others, I hear they do this all the time. They find out the insurance limit and take every penny they can.
My advice is to NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
They are thieves with no conscience.
My mom is retired and lives solely on social security that is at poverty level. They have taken almost all of her claim money and left her with smokey, asbestos tainted personal belongings. Oh no wait, she doesn't even have that because they are holding them hostage.
RUN!

Had a leak in my ceiling and they came out right away. Made things easy for me and my family from beginning to the end. Special thanks to Noah, Travis and Shane. They went above and beyond, and were so friendly and pleasant. Great guys.

Posting for a friend who doesn't have social media (I personally haven't done any business with Silver City).  It's been a nightmare dealing with Silver City.  They were assigned by USAA to restore his house after the July monsoon flooding.  SC came out early in August and tested ceiling for asbestos, and even removed the popcorn ceiling, exposing the interior roof.  About a month later, they came back to test the flooring for asbestos (why couldn't SC test the floor and ceiling at the same time?) and removed some of the damaged carpet.  It's now October, and my friend called and left several messages and never heard back, so he drove to visit SC's office personally to complain about about why there's no communication from them.  My friend was told SC will reassign his case to a different project mgr.  Finally around Thanksgiving, my friend gets a call giving him a move out date to a nearby hotel so SC could work on his house, and was told the repairs would be done around the first week of January.  SC packed up his house and moved the rest of his personal possessions into a huge storage unit located on his driveway, removed the old carpet, scraped  and removed the asbestos laden popcorn ceiling off and covered the exposed area with plastic, and put plastic around his big screen tv and refrigerator, and removed the oven and dishwasher and moved it into his garage, as well as took out his toilets.

In December, my friend is spending the holidays staying at a nearby hotel.  But no work is being performed on his house.  Maybe because it's the holidays, SC decided to take the holidays off.  Shortly after the new year, SC finally calls my friend after not communicating with him since he moved to the hotel, to tell him he'll call him in a few days w/ an update.  A few days goes by but SC never called him back.  Just last Thursday the adjustor from USAA called my friend to ask his permission to fire SC because apparently USAA tried to reach out to SC several times also and left several messages, and SC didn't return USAA's calls either.  So USAA said they're done dealing with SC and assigned a new restoration company to fix his house.  And now my friend has to start the wait all over again.  The USAA adjustor is well aware that my friend has been living in a hotel since Thanksgiving weekend and couldn't be more apologetic for all the delays and no communication and (almost) no work done by SC.  I just hope SC doesn't keep my friends possessions they put in the storage unit hostage.

Read the Yelp reviews here.  I notice many positive reviews are at least a couple years ago, so the quality of their customer service has declined during the pandemic.  Sure, there are supply chain issues now, however SC's problem is their lack of communication to the customer AND TO USAA.  Why USAA still continues to assign SC to their members in spite of the negative reviews here is beyond me.  If your insurance company assigns Silver City to be your restoration company, you may want to pass and either ask for a different company, or if you do your research, you may find another company that has better reviews and doesn't blow off their customers.  USAA originally trusted SC to repair my friend's house, and then fired them. That should tell you something about the integrity of SC.

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We hired this company to clean our grout throughout our entire house; it took him about an hour to do the work.  When he was finished he told us that it would take several days for the grout to completely dry.  After a week days we noticed that the grout was a different color in many different areas.....it looked like it had not been cleaned.  After trying to reach Craig for almost a week he finally said that he would come to reclean those areas.  He set a time from between 3pm and 4pm.....by 4:45pm he had not shown up or called....he just blew us off.  We called our credit card company and will be charging the amount back to him. Do not use this company!!