Best in Phoenix AZ

Last year a hose blew off my neighbor's toilet and sprayed water all through her house the Saturday before Labor Day. We have patio homes that share a common wall so some of the water leaked into our garage and my closet and bedroom. The water damage was sooo much worse at my neighbor's. I called PureTec and Darren was at our location in the west valley in under an hour. Fortunately the damage on my side was minimal. He pulled back the carpet and got a fan going until his team could get there and pull up the padding, etc. They had us back to normal in a few days. It was watching Darren helping my neighbor that was truly amazing. He calmed her down and sat with her at our kitchen table and patiently talked her through the entire process that was about to happen, and he helped her collect what she needed to spend the night with family. He worked diligently with her homeowner's insurance to ensure that the extraction and drying was covered, and I can't even remember how many times he came by to check on us, and our neighbor while she was working with the packing company to remove her belongings to storage while the restoration work was being performed. If any of my friends even mention a water problem, I am ready with Darren's card. PureTec is a company that operates with integrity in an industry where many do not.

Ultimately, unimpressed. They get more than one star for how it started, but less than 5 for how it ended.  We had water damage in our kitchen and the insurance company stripped it down. We contacted this company on a referral, and at first they were very responsive. Since we were rebuilding anyway, we told them that we wanted to get a new cabinetry configuration, and they promptly provided a brochure for new cabinetry. Once the insurance funds came through, we contacted them and asked about specifics, to ensure we knew what we were getting. While they provided some of the information requested (like ROC#), the best way I can describe the response is a civil huffy. They concluded with something to the effect of since you're changing the configuration, we can't do the work. If this were the case, why didn't they say that upfront instead of wasting our time? I didn't really believe this was the reason, given that they gave us the brochure up front. Instead, I have a sneaking suspicion the change of heart was because we asked about things like ROC# and bonding. In the long run, I guess they did us a favor. We went with a different company, are thoroughly satisfied, and I've rated that company well better.

My insurance company assigned them to my claim. Should have known out of the gate that they where not a performing company when they are not allowed to have business cards. Estimator came out, missed items. They sent a second estimator out, who also missed items. Their super came out to look at the project, bashed on their other employees.

Update response to Zach: your company sent a work authorization, which was signed and returned. Your firm tried to collect my deductible, although it was already applied towards the mitigation portion of the claim. You sent your super out to take a look at the project, get selections and go over the repair process. USAA sent you three checks, see attached, seems odd for an estimate only assignment.  Why not be honest?

Perhaps USAA and Contractor Connection should be aware of your response as well as service level failure required by your company to be eligible for claims?

Excellent service and they responded quickly to minimize the water damage.  Highly recommend them.

This company still hasn't did anything to restore our kitchen. We ve been waiting since June for them to put in our kitchen cabinets. We ve had to live with terrible inconvenience. We also have 2 foster children living here. The insurance company already paid them. They have one excuse after another for putting it off. If they fix it right away starting now I may chose to take down this review.

The roofers communicated well, did a thorough and attractive job, and considered appearance and tile match on my old, outdated tiles. They did the job contracted by a solar company, so I can't comment on cost or estimates. Only reason I am not giving 5 stars.

Jake was out to my home within the hour of me calling Ecodry! I was very impressed right off the bat. A crew was there to begin work within a few hours, and worked through the night. Everyone was so respectful and hard working. The reconstruction that was done to put everything back together was some of the best work I've seen. Such a great experience with Ecodry!

At all cost...avoid them.  They play the asbestos trick on you and have their men come in without masks and do the work...if that is what you call what they do.  They removed the padding from the rug and left it to become moldy.  The plastic they put on the roof...that blew off in a week.  And worst of all, my insurance gave me their number.  Don't use them...plain and simple.

Hmmmm....anyone notice a pattern of behavior here(read the other reviews)..seems like they try that scam over and over.

Also...seems they knew something was going to happen at my house because their billing dates are 2 weeks prior to my claim.

Look under Stratton C. For other reviews...all the same

Don't use them ..save yourself the hassle.

We hired Drystar for a relatively small restoration job. I was told by Garrett, the project manager, it would take 1 maybe 2 days. Well, it's been about a month. Mostly due to poor communication with the project manager and the workers as well as his lack of communication with us. The workers either showed up to do the work or called me ON the day they were coming to do work. NEVER a few days ahead of time so I could plan for it. Also, the clean up was sloppy. They refused to do specific things that we requested throughout the job. Instead, just ignoring the request. I do have to say the actual workers that came to our house were extremely polite and respectful, but very unclear as to the direction of their job actually was. I definitely would NOT hire this company again.

SilverCity Restoration just restored our house like new after a water leak. Everyone, from start to finish was extremely professional & concerned about our satisfaction. They started/finished our job ahead of schedule & we couldn't be happier!

Called the company to get a quote/estimated for the recent storm damage in our property. Ramon and Jeremy are two very nice and knowledgeable gentlemen who seem very committed. They even came back days after to pour water over the roof of the house to pin point where the leak was coming from in which they absolutely did. Now came estimate proposal to my insurance, they did not follow through. Ramon said that it will be there but it's three weeks later, no proposal. They don't even answer my calls and texts. I am now dealing with another company.

We hired this company to clean our grout throughout our entire house; it took him about an hour to do the work.  When he was finished he told us that it would take several days for the grout to completely dry.  After a week days we noticed that the grout was a different color in many different areas.....it looked like it had not been cleaned.  After trying to reach Craig for almost a week he finally said that he would come to reclean those areas.  He set a time from between 3pm and 4pm.....by 4:45pm he had not shown up or called....he just blew us off.  We called our credit card company and will be charging the amount back to him. Do not use this company!!