Best in Phoenix AZ

The owner of the company is great!  He has helped us a couple times in our house and we can sleep easy at night knowing the problem was resolved well.

Excellent service, prompt, polite and boy, do they know their stuff!

What can I say? Phoenix Metro Carpet Cleaning did an AMAZING job! Excellent prices, thoughtful technician and overall a great experience. I just had them do my sofa this time around but you bet I will be calling them when I need my carpets cleaned! Seriously cannot recommend this company highly enough! 6/5 stars!

I don't leave many reviews but Rick Thompson is a very gifted and talented individual who repaired the walls and baseboards in our home that sustained significant water damage.

Called and explained the extent of damage to him and then sent him email photos. Rick got back to me in very timely fashion letting me know that the size and extent of work was within his capability. He stopped by and assessed everything discussing what needed to be done, the approach and the cost. He took his time matching everything as perfectly as possible and never was in a rush. Following completion of the job and painting the walls, the texture and look matched so perfectly that no one could tell the walls in our home were ever exposed to water and cut down. Everything looked like the original build.

He has over 25 years experience in the industry which is evident in the quality of his work. Also, very personable. I enjoyed talking to him about current events as much as watching him do his work of art in our home.

He is also a rosieonthehouse.com certified partner with great reviews (rosieonthehouse.com/part…) and BBB accredited.
In addition to drywall repair he also repairs stress cracks, patio ceilings and entertainment centers.

Highly recommended. Nothing to lose to contact Rick and discuss your project with him. If it's within his capability, it will be great work.

These guys were a life saver...life happened with the stomach bug and our gang load of kids...hence, we needed a carpet cleaner in a hurry!!! The crew was on the job less than 24 hours after my call and did a great job! The carpet looks and smells like new! Outstanding customer service all around as well as good pricing. No hesitation recommending or using Executive again in the future.

This company is amazing. We had a sewer backup in a fourplex and all of my units were affected. Glenn and his crew showed up immediately and were extremely professional and very courteous to all of my renters. It's a very stressful time and they made it seamless. They work directly with the insurance company and help you wade through the unknown details of an insurance claim. Every time I called Glen answered his phone and kept everyone in the loop of exactly what was happening next. Thank you sunshine!

Excellent service, honest and prompt! A man and company you can trust. Something that is sometimes a rare thing nowadays.

I own an insurance agency and refer all my clients to Servpro who need fire/water restoration.  They have helped several clients determine if it was worth it to file a claim  If a claim had to be filed they work with all insurance companies and when it's a small job paid by the client they were still happy to take the job. All of my clients big or small have told me they received great service.

This is a great company to work with. Always very professional and great customer service. Zeke's attention to detail is second to none.

I discovered water dripping from one of the kitchen recessed can lights on a Sunday evening.  Early Monday morning I called my plumber and then HD Restoration...I am extremely grateful to HD for all that they have done to help with a stunning (to me) situation.  Jake came out right away and guided me through the steps in filing an insurance claim and he oversaw the entire project with Rodney; what a great team! While the plumber repaired the leak, Jake and Rodney made all the preparations for demolition & mitigation, answering my questions and keeping me updated while Bobby got to work with demo and prep for reconstruction; which he completed beautifully in an impressively timely, meticulous and professional manner. The ceiling repainting and replacement of the damaged can light was completed by Wyatt who was equally as professional & thorough. These are just the on-the-job site professionals!  Everyone whom I dealt with in the office via telephone was professional, personable, efficient and thorough.  Besides that, I was regularly updated as the project progressed.  My thanks to Britney, Shannon, and Bree.  I hope that I haven't left anyone out.  The finished project is beautiful; like the damage never occured.  I greatly appreciate a reputable company that takes pride in a job well-done and doing everything to make that happen in a timely manner; a focus on having the customer totally satisfied; as well as an open,  professional and respectful line of communication at all levels. I am thankful that HD Restoration was in my corner.  They made an unsettling situation easy to navigate...all I had to do was follow their lead.  In my book, they're the VERY best!

The short version,
Yes, I would recommend them
Yes, I would use them again, if I needed them.
Yes, I would user the people they recommend.

If you've read my reviews, I don't give fives. I will in this case.
I had rain in my garage, because a hired service did not perform the work they were hired to do correctly. Causing the toilet above the garage to leak through into the garage, through all the insulation, leaked into the carpet on the second floor. Big disaster to keep the story short.

When I called to file a claim, my insurance company referred me to ServPro. I don't have disasters that require removing drywall, insulation, carpet, baseboards, linoleum and mitigating any further damage. One good thing, the water flowing from the toilet upstairs was still flowing, so there wasn't a big mold risk, because the water was fresh.

We were in the process of moving, and the home was vacant at the time, so when the handy man with 35 years of plumbing experience, replaced the bolts and valve in the toilet, he apparently didn't notice that the valve did not shut off and he forgot to actually tighten the tank to the bowl. ( I'd agonized about doing the job myself, and didn't want to run the risk of cracking the tank while removing the rusty bolts)

I drove into the garage, four days later, intending to mow the yard, only to discover my garage was raining. Once I figured that, rain in the garage wasn't a good thing. I decided the best thing to do would be to stop the source. I turned off the water to the house, then took a deep breath and called my insurance company, thankfully I'd just bought a commercial policy. That was about 7:30am on a Friday morning last February. By 9:30am, the very same day, two mitigation technicians arrived!  

They were extremely professional, they calmed me down, got right to work, tearing up my house. Paul, the project manager came later to get the paperwork started, explained the process, and recommended a plumber to correct the problem.

It's hard to say enough about the technicians, they were very efficient, by 3:30pm, all the wet material was removed, 20 blowers and a dehumidifier were set up. (I never saw them again, but wast to express my gratitude), certainly this is not a job you can do yourself, with a shop back and paint. USE A PROFESSIONAL. I am so glad I did.

A week later, the house was dry enough, for repairs. Insulation between the garage and upstairs bedroom, paint the entire garage, paint, linoleum and carpet, nearly everything on the second floor. According to the insurance adjuster! Wow, the bad work will eventually cost more than $15,000.00! Insurance, is wonderful.

This particular Servpro was able to do the repairs, also although it's a different division. So this second division, is just as wonderful, (there I go, using Wonderful, while referring to a contractor), how does that happen, I know people in other parts of the valley, who are contenting with contractors for more than six months. OUCH, that's disruption.

ServPro of NW Phoenix gave me the quote, did the work along with their subcontractors, in an expedient manner, sometimes working weekends, the work was not Rushed and was high quality, they did very very well, even though I had to pull in the completion date by two weeks. They did it. A lot of work! Paul, and all the office staff were great, I enjoyed working with Vicktoria, who I spent at least an hour face to face with and Amanda too.  I've sent my approval to the insurance company, and will wait for the payment from the insurance company.

I recommend this company. This wasn't a situation that I wanted to be in, but they made it much better and less stressful than it might have been.

We had the unfortunate experience of a flooded house due to a broken water supply line while we were out of town to attend a 50th year class reunion.  Our Farmers' Insurance agent arranged for Sun-Brite to assess the situation.  They were on-site in very short order.  Everything about this company earned our rave reviews!  They were PROMPT, courteous, thorough, attentive, professional and caring!  They did a fantastic job of tending to our emergency! They had absolutely everything under control before we could arrive back home less than 24 hours after the flood was discovered.  We were informed of everything that needed to be done.  They were very careful with our things.  Many of our furniture pieces are antiques or fragile.  All of the damaged walls and flooring had been removed and large dehumidifiers and fans were running before we arrived back home.  We could have lost everything, including all of our walls! These people saved our home and all of our personal property!  They are who you want if you have an emergency like ours!