Best in Austin TX

I have to say a HUGE thank you to Fast Flow Plumbing and sorry for my idiot home builder that made what should have been a simple job - an almost 5 hour process!

We had a leak in our bath faucet that would not stop running and water was pooling on the bath  edge . With it getting worse and an ice storm on the way, we knew we needed to get it addressed so they were able to come out same  day only to discover that the builder had left no access point to the faucets so only way in was through the cupboard wall in front of the bath and the faucet was grouted or stuccoed in place!!  The pieces needed to be replaced only there was little inventory anywhere - they found an almost identical set and made a dash out to get it before the store closed - and were able to get it all repaired.

We also had a leak in our shower wall and they used a camera to assure us it was dry behind the shower and we had a small grout leak so at least that was one less project.

Anthony and Josh were so nice, so helpful and so patient with our crazy bathroom set up!

I highly recommend their work !!

This review is long overdue.  I have called on Mickey more than once to help me fix some plumbing issues. Let's start with the back story that led me to call Mickey:

I reside in a home that was built in 2003 (so its not old but its not new). I am the second owner of this home and the previous owners left many of the builder grade facets in the home when I purchased it. There is nothing wrong with that BUT just like anything else after 15 years upgrades need to be done to meet new codes and for esthetic and efficiency purposes.

Round One:
2019- I phoned Mickey because it was taking FOR-EV-ER (said in the Sandlot tone) for my hot water in my master bathroom to heat. I had to run my shower for several minutes before it even got warm. What I discovered was that I may need a circulation pump installed.  This is because the distance hot water needs to travel is the reason cold water comes out of a shower/sink first.  When the faucet is on, hot water is drawn to the sink through your plumbing. Turning it off stops the water but doesn't return it to the water heater. It stays in the pipes and gets cold. The more piping between the water heater and the faucet, the more cold water there is and the longer it takes to get that hot shower water that I needed. My hot water heater like most folks is in the garage and my master bath is all the way on the opposite side of my home (for reference my home is about 2,600 sq. feet but the water heater is outside of the house in the garage, so... add another 355 sq. feet to the 2,600 to account for the garage space) so the water has to travel a bit to get to my shower and get hot). Accordingly, Mickey put in a recirculating pump in for me.

Round Two:
Fast forward to 2020, I redid my second bathroom because (a) it was outdated (b) I needed to change the shower tub combo to make it a stand up shower to accommodate my house guest for whom the tub is a problem and (c) I required something easier to clean than the current set-up, which was back breaking labor --bending and scrubbing the low profile bathroom tub.

Mickey and his team removed my toilet and vanity and moved the drain in the bathroom and piping to accommodate a stand-up shower. The team then put my toilet  and new vanity in as well as replaced my broken closet flange. But wait there's more (said in my infomercial voice)...there was an issue with my hot water AGAIN. Mickey and his crew were able to deduce that the thermostat element on my hot water heater was broken.

Mickey and his crew have not only taken care of my issues but have educated me on common household plumbing issues. This crew has done great work for me and are honest, trustworthy and reasonably priced.

#supportlocal

Very professional and fair. I called over 5 different plumbers before I came across Make it Drain, 3 of which I had come to the house and I had to ask to leave due to unprofessionalism and ridiculous prices. I even had one from AAA Auger tell me the price would be double what Make it Drain charged me and when I pushed back and inquired why they said the labor and that it would take well over an hour...guess how long it took Make it Drain? 1 hour 15 minutes INCLUDING a trip to lowes and back.

Thank u Make it Drain for being a great company I'd be happy to do business with again!

Great experience. No issues. They were able to handle an issue my handyman couldn't tackle and got to it the same day. Will definitely reach out again.

I am so impressed with the quality of work and attention to detail on the installation of my storm door. Extremely professional and bar none the best phone call I've made for service in MANY years. I will always recommend this company and will continue to use them for years! Polite, reliable, professional - can't beat that.

Called this past week for a backed up main drain in our basement. The person who answered our call gave us an accurate estimate for when the plumber would arrive. He called us when he was about 20-30 minutes out. When he arrived he looked at the issue, explained all the services he'd recommend along with the associated prices. He was very thorough, professional, and knowledgeable. He took care of the backup and made appropriate recommendations for follow up. Very impressed with our emergency after hours care! Definitely recommend and would use them again!

I had Fairway Installations out to my home this past week to install a water heater for me. Mine was still functioning fine, but it was over 12 years old, and I didn't want to be one of those people who wait for their unit to go out before seeking service. I had scheduled my appointment with Wilma and Amy, two of the nicest people I have ever spoken to over the phone. They had me scheduled for what suited my needs, for only two days after I had made the call. Then Cliff and Brandon(the installation team) for Fairway came and performed the install. They made the assessment of what was needed to bring my water heater up to city code, went over all my questions prior to the install, and quoted me before doing any work. The price was very fair, & I accepted their service. They made sure the heater had a pan, they got up on the roof and sealed around one of my pipes that had been leaking, and they had to drill to put a pipe for in case there were any leaks. I  was very impressed with their professionalism, the timeliness of the install, and also the cleanliness of how they did their work. I have read some of the past reviews of this company, and as someone who has worked in retail for many years, I can assure you, the negative feedback is truly a joke. People try to wait until a week before their Thanksgiving meal to get an oven installed, or wait until their water heater is 15 years old and goes out, and then when a quality plumber who actually goes by manufacturer specifications and city code they get angry. The real problem is the fly by night plumbers who undercut the real plumbers who are doing things correctly. Sure, other plumbers might be cheaper, but are they pulling a permit to make sure the consumer isn't fined by the city? Are other plumbers doing things the manufacturer calls for? Customers often times only care about price, and they don't realize that in the end they might be hurting themselves by using an unlicensed plumber, etc. I for one will be using Fairway for all my plumbing needs, because I want a company that is licensed and does things the correct way!

Contacted Ray to replace my kitchen faucet since the original one was still in there.  The house was built in the 60s.  It took a lot of work since original valves were pretty rusted.  Ray did an awesome job replacing the faucet and the garbage disposal. I definitely recommend him.   He's professional and was wonderful work with.  He's my new plumber!!

I typically avoid writing bad reviews. But I just have to throw this out there...If you have any sort of problem that requires immediate attention, or attention that you scheduled, find another provider. I took two days off work waiting for these people to show up. Figured we'd be safe going with a national chain, I was sorely mistaken. Back to Thumbtack we go!

Larry and George came out to diagnose and fix a leak.  Larry figured it out and got it repaired.  I've had a number of jobs done by Steve's.  All very positive and reasonable too.  I will definitely call on them again for  my next plumbing job.

Our dishwasher leaked and we had quite significant water damages in our kitchen.  After the cabinets were rebuilt - The Confident Plumbing, LLC was contracted by The Steam Team to put back our sink and dishwasher.  Eddie was professional and friendly.  He explained the job to us and he completed it without any challenges.  It is difficult to find someone whom you can trust for jobs nowadays.  I hope we won't have to - But we will definitely call Eddie again if we need any plumbing assistance.   Eddie Rocks!

None of the workers are licensed and very very rude. Never get things done in timely matter and leave their trash everywhere. A young girl that is employed chain smoked cigarettes the whole time and was very rude to me.