Best in Indianapolis IN

Steve's son came out and did a great job. He worked very hard to get my cartridge out of my shower faucet. The whole process was difficult when it should have been fairly easy. But that's plumbing. He was dedicated to doing everything right. I will be a future customer for other job's that come up. Highly recommended!

Great service , quick response, and best pricing.  We talked to several companies everyones pricing was double.

We are so pleased with our new water softener and reverse osmosis drinking water system Cooper's Water Conditioning installed! They came out quickly, tested our water, and gave us a quote which was less expensive than other companies for the same or similar equipment. They scheduled the install to fit our schedule. Paul the installer called to let us know he was coming exactly when he said he would be at our house. Paul was fast, efficient, and installed both the water softener and reverse osmosis water system perfectly. When he was done he cleaned everything very nicely. He walked us through everything we needed to know before he left. The price was exactly as they quoted. We could not be more pleased with the entire system which was installed! Thank you.

Their employees are polite, but I did not receive good plumbing service. Summary: no-one came on day they scheduled. When a plumber came the next day, he misidentified the (simple) problem, and would have cost me up to $800 without fixing anything.

Full story: I had a clogged kitchen sink, and Hope said someone would be out between 12-4 that day. They assured me it was still on schedule when I called in to check around 3pm, but after 4pm they called to say noone would come out until the next day. I was disappointed in their poor communication, but fine, they came the next morning.

Their plumber took one look at the clogged sink, didn't investigate anything, and went to his van to come up with estimates to repair the garbage disposal ($239) or replace it, (3 replacement options, going up to almost $800.)
When I asked how he could tell how much it would cost to fix the disposal when he didn't check anything out, he was polite but patronizing and said it could only be one of a few things and that was the blanket price to fix it. Then I asked how he could tell it wasn't a clogged drain, and that finally triggered more action from him: he took a better look at the sink and declared, upon further inspection, it might be a clogged drain, and went to his van to come up with an estimate for that.

Considering that he only did any investigation once I asked him questions, (and I had to deal with pushback from him), I had lost confidence in him as a plumber, so I paid the show-up fee and had him leave. Then I called Howald Plumbing, who was able to show up in less than 2 hours. Their plumber was clearly more experienced, and saw it was a clogged pipe. My sink was fixed in under an hour, and it had NOTHING to do with the garbage disposal.

I called Hope back and pointed out that if I had gone with their plumber's assessment, I would have paid a minimum of $239 and still not had a working sink! They apologized for wasting my time and refunded the show-up fee.

Everyone I spoke with at Hope was polite, and they have an extensive infrastructure in place, but their plumber was either inexperienced/poorly trained, or was trying to take advantage of me. It seems like Hope has done a good job training their employees in customer interaction, but should do a better job in their core business of plumbing.

This may have been an atypical experience for Hope, but I can't risk it -- plumbing is too important and too expensive to take chances on. Take-home: will not use Hope again.

$40,000 quote for a rough-in plumbing quote on a renovation project. Absolutely ridiculous quote and a complete waste of time.

Showed up on time, began working immediately & had replacement parts on truck to use when needed

This was my first time using Chapman for my heat pump maintenance.  Scheduling the appointment was easy.  The technician showed up promptly,  assessed the problem, offered me options to remedy the situation, and got right to work.  Each step of the process was explained to me, and I chose those items I felt were necessary.  I never felt rushed or pressured.  

This experience was so different from my last dealings with Dial One Hour Heating and Air Conditioning.  I was a customer of theirs for more than 25 years, but I refuse to deal  with a company that thinks it is acceptable corporate behavior to have a representative contact me and demand, threaten, and yell at me in order to re-gain my business.

If the need arises, I will again contact Chapman for any service or repair to my heating/cooling equipment.  I hope they send their technician Desmond back; he was very nice.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

Mike built us a trash can cabinet  for under our counter. He was on time, reasonably priced, and did great work. It looks like it was part of the original kitchen floor plan. We plan on using him  for several other projects.

On time, nice guy, honest, reasonably priced, completed job.  Exactly what I was looking for...

My first experience was ok. My sump pump stopped working, the technician recommend me to replace the entire system which they wanted 3k which was a high price. I said what is the mandatory things I need he said the main sump pump. I asked how much is that he 670 I said that's not bad let's do that. He then tried up charging me to a sump pump battery charging me almost 1100 for that and install. I said that's unreal high it's 100-200 to buy it and takes less than a couple minutes and showed him the prices so I declined that and did it myself.

My sump pump starts making a huge noise 2 weeks later so I call them up again they come out and said it's my backup pump needing replacing I said how much is that he said $3900. I said you guys are some con artist that's unreal high I said you just did the main which was more expensive for 670 and now you want me to do that I said I can call anyone else in town and would be under 1k. He then email me a quote later for 2900.

I texted the guy and asked how much he would charge for labor to do it he said around 500 or less then I asked him is this the part at Home Depot it was under 200 he said yes.

So a 700 bill that he wanted to charge 3900 I obviously didn't use them and I called up another company that quoted me 550 for materials and install.

This company is a scam and rip off they saw my house and thought they could rip me off.

Plumber was friendly, professional and prompt. But pricing is what I'd have to call gouging. $321 to replace a leaking toilet shutoff valve. Ouch. And they charge $95 just to show up, so when the plumber quoted me $321, if I had turned it down I would have been stuck paying $95 for nothing. No-win situation.

When making the appointment I explained exactly what was needed, later the plumber told me they had flat pricing. I wish they would've told me that over the phone, instead I had to pay $95 to find out. It was a 10 minute job to install a $10 part, I just have no idea how they justify that pricing.

To update, gave 5 stars b/4 & continue to feel same way. I've had yearly contract for years & continue to recommend highly. These folks NEVER let you down. Excellent service, knowledge & reliability!

I woke up to a laundry room emergency - a large puddle of water overflowing onto the hardwood floors into the hallway.
I called several plumbing companies, and Maxwell & Sons was the first to return my call.
Mike and his assistant were at my house in about an hour, diagnosed the problem, and replaced the faulty water heater at a reasonable pice. I would highly recommend their services for anyone with plumbing services needs.

Worked with the owner, good guy, super nice and helpful with advice on the phone.  Saved me a lot of money.

Called Godby on Friday at the recommendation of a friend to get my AC fixed. Was told that someone would be out Friday afternoon, Monday at the latest. They never came and I never heard from them again. After reading the other reviews, I think I lucked out.

Nick of Action Air arrived on a Sunday morning when our furnace quit running to check it out.  He worked on a solution and then returned a second time to make sure it was running again.  He then coordinated a new parts process and arrived a third time to place the new and guaranteed component in place.

I called at nearly 7:00 pm Friday night of Labor Day weekend
My call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions.  He said he could be there in 45 minutes
He arrived in 30 minutes
He diagnosed the problem and fixed it
He was professional, capable and friendly
I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC
I am a fan of this company and Bryant
This will be my company for such needs in the future.

We got a written estimate from an employee of Petermans. He printed out the estimate while he was here and gave it to us to replace a 2 ton electric furnace. The estimate was for $4,200. The employee Kevin Mucho left a company folder with all the information about the company and the estimate and his business card. We had a repair done costing us $288.00. The company DID NOT provide an estimate for the repairs and the tech said this amount would come off the furnace installation. NOT five minutes after the employee left from the repair we got a phone call from Kevin Mucho telling the estimate he had given us was not valid. We have reported this to the BBB and the AG. asking for our $228.00 back. We are senior citizens and do not appreciate Deceit, Deception and Lies!! We feel we have been SCAMMED!!!