Best in Indianapolis IN

I had a backup sump pump malfunction and I just want to give kudos to Steve and Jesse for diagnosing the problem and seeing it through to the end. Puts a homeowner at ease knowing they won't have a flooded basement. Steve makes sure the job is done right before signing off on it.

Steve has done a couple small jobs and then rough-plumbed a new bathroom for us. I've been impressed with his professionalism, punctuality, diagnostic efforts. He's been willing to take the time to fix some things instead of just replacing them. I'm going to keep him at the top of my list for plumbers.

Just moved to Indy and apparently Indy have one of the most hardest water in the states. Called in and brought in bunch of salesmen. Out of all of them, we liked cooper's water the best. Scott, the owner, came out and sold us on the water softener and the drinking water system. We thought the price was fair. He did offer discounts for paying cash. The installer was quick and kind. We had no problem with him. The drinking water system we've got was bit bigger than I thought. It takes up half of my bottom of the sink area. So far, our water system is working nicely. I will see if something breaks, how their customer service will be. They do have 7 years warranty on all of their water softener I believe. So far, I do recommend this company.

WORST. PLUMBING. COMPANY. EVER.  I hired them to clean a sink drain on 4 different properties and they couldn't unclog the drain on a single one of them.  They told me on each of them that the lines were in too bad of shape to clean them out.  So, I called four of their competitors and ALL four of them were able to clean out the clog with no problem at all.  On the last one, I sat across the street and watched him...he was in and out in less than 5 minutes, and that included taking his equipment out of the van and putting it back in.  When I complained to Hope, they acted like everything was my fault.  They said I needed to replace the drain line and wanted to quote me to have them all repaired.  They couldn't explain why all of the other plumbers could make the repair, but they couldn't.  They also couldn't explain why one of the lines they said needed repair was already brand new and in perfect shape.  Later, I had them quote unclogging a main drain at a small commercial property...again their response was that the line was in bad shape and they quoted me $7500 to make the repair.  I called another one of their competitors...it cost me $500 for the repair and it words great.  They have no idea what they are doing and if you complain, you get nothing but excuses...and EVERYTHING is always the customers fault, no matter what the issue is.

I thought long and hard about leaving this review considering the owner seems to be somewhat reactive in his responses, but figured I always use yelp to find the best of the best, and my fellow yelpers deserve to know my experience as well.

So here we go. We had a toilet that wasn't filling in our rental. It was Sunday night of all times for this to happen and not something I could hold off until Monday unless my guest didn't  use the toilet. So... I checked out yelp to find an emergency plumber in the area. I wasn't sure if it was the shut off valve that was leaking or the fill valve was defective. So, Yes, I could have gone to Home Depot to get the parts which would have totaled about $30 MAX. But, figured I'd get an expert in who could do it quickly. I checked yelp and saw that seriously 24/7 had some pretty good reviews, however several mentions to them being expensive. Like, obscenely expensive. I figured, Aside from the $159 emergency fee, how bad could it really be for parts that cheap? I called and the lady taking my call was pleasant and they got someone out about 1.5 hours later.  The cost would be $159 plus any work to be done. The guys who came were friendly enough, and then they hit me with the cost. This is where the I almost fell over. They wanted $587 to replace the fill valve (nothing wrong with the water shut off). Or, they could replace the toilet for me for $1200?  Are you actually kidding me? Seriously they were not. Since I already had $159 invested in this, a couple of hours of wait and a renter waiting for me, it didn't make sense for me to then head to Home Depot for my parts on a Sunday night and have it take any more time. For God sakes I could have gotten a whole toilet and a ring and replaced it myself for $150 if I had another hour. Seriously disgusted,  I agreed to that price and in 10 minutes my problem was fixed. Oh great, it comes with a year warranty! Awesome, considering I could always replace it for $15 if i needed. (Looked up the exact part at any box store). Glad I have a functioning toilet but don't be like me and think to yourself how bad can it actually be?Because it will be worse. I am leaving this relationship feeling violated, but as a consumer you should know this business uses a predatory pricing scheme.

I would definitely use Grateful Plumber again, they responded quickly to my service request, and I didn't have to wait long to get the work done. Their prices are fair and reasonable and was less than other plumbers I called. And the quality of the work was great and they were respectful of my home.

Over the last few months, my furnace has become an ongoing saga. While it's only 5-6 years old, the simple truth is it's had more than a few issues. While I believed that I had the issues resolved when the blower motor was replaced a couple months ago, I continued to have issues with a fan that simply wouldn't turn off and was massively driving up my utility bills.

I replaced the thermostat with the help of the company that replaced the blower motor, though their opinion was that a control board was likely needed. Since they'd generously offered to install the thermostat for a relatively slight fee, it was agreed that we'd see if the thermostat might help the issue.

Of course, it didn't.

I had the feeling that I needed a second opinion. I don't know why, but I just kind of felt like something was being missed. I had a friend whose ordinary heating person agreed to come look at it, but he never followed through.

So, finally, on a sick day I opted to jump on Yelp and look at some reviews. Early in the morning on a Friday, I contacted a couple companies that offer the get an estimate option. While Chapman's listing didn't offer a fast response, I added them to the list and, in fact, they were the first to respond and it was within minutes.

Due to the complexities of my explanation, they recommended I call in and talk to their scheduling person. I did. I actually talked to two people - both super friendly and helpful. The diagnostic fee was explained up front, at $98, and it was explained that even though I was pretty sure I knew the issue that this was standard to ensure nothing was missed.

While the fee struck me a bit high, I will also note I'd foolishly tossed their discount/coupon that they regularly include in neighborhood mailings. So, that was on me.

I also really just wanted a fresh set of eyes on the furnace and they offered to come by that afternoon between 1-5pm.

At around 2pm, the technician showed up. He was friendly and professional. He took some time to look, weighed what I had said and then found the real problem that, in the end, saved me quite a bit of money. It was a matter of one wire being placed in the wrong location.

That simple. Once that wire was moved? No fan issues or anything. Perfection. No control board was needed.

I learned that Chapman regularly deals with Bryant systems, the same brand as mine, and I also liked that this tech took the time to actually explain things in understandable detail. He called his service manager to make sure charging only the diagnostic fee was fine, but it was clear the intent was to say You don't need a new part. This fixes it.

I was impressed with their timeliness, their honesty, and the fact that after a couple months of being advised in a different direction that the tech truly did some diagnostics and found the issue by thinking outside the box. I liked that he considered my feedback, but trusted his own expertise and, in the end, saved me cash.

Located on the Westside, Chapman works all around Central Indiana and I won't hesitate to return to them for business as my Central Air system will likely be the next thing to need service/replaced.

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

Mike built us a trash can cabinet  for under our counter. He was on time, reasonably priced, and did great work. It looks like it was part of the original kitchen floor plan. We plan on using him  for several other projects.

On time, nice guy, honest, reasonably priced, completed job.  Exactly what I was looking for...

Called Carters earlier in the week for a quote to shorten a gas line for our grill. Todd was professional and courteous and was able to do the job right then and there. He was quick and efficient, and the price was extremely reasonable. Very impressed, will definitely use them again!

Howald has my business for life. They have gone above and beyond for me. They have showed up at night in a storm and saved me. They are always courteous and kind. Do yourself a favor and try them out, you deserve it.

I called this company after reading the reviews online after waking up to no heat at all on one of the coldest days of the year. My inside temp was 50 degrees. I put in an emergency call at 6:38 am Tuesday 1/16/2018. I was advised a technician would call me when they were on their way to my home...I'm still waiting on that technician to call me. Absolutely unprofessional, especially in an emergency situation. Did not and will not ever use their services. Had to select at least one star in order to leave this comment however, I would choose zero if I could!

We have used Maxwell Plumbing for several things.  We do not often recommend people but he is good at it all!  Customer service, reliable, cleans up after the job is done.  Knowledgeable!   Gave us options on what to do, very happy with results.  Our daughter bought an older home, he worked with her and got everything upto code and fixed.  Also, did a new bathroom re design for some friends of ours.

Worked with the owner, good guy, super nice and helpful with advice on the phone.  Saved me a lot of money.

Thank you Godby for coming out in an emergency call. I had no air conditioning and my 90 year old mother coming to my house. Adam fixed the problem in a very professional manner. A big, big thank you to Stephanie for her patience and calmness. You told me you would see it through and you did. Thank you.

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!

I would highly recommend Summer's for any plumbing repairs. Jason came to my home when my water heater was in need of replacement. He replaced the unit quickly and efficiently. He was extremely professional and more than willing to answer any and all questions I had. Super nice guy; I would definitely call him again for help!

I had a leak under our sink and Peterman said they could come that day with a normal non-emergency fee to fix it.    The service fee would be waived if I had them fix the issue.  The parts needed were less than $100 and they gave me an estimate of $800.   I refused the price and they dropped it dramatically to around $500 if I would join their service membership for $30/month.  It included heating and cooling inspections and tune ups.  While the price was still very high for the 1 hour of labor and parts I accepted as I needed it fixed quickly.  

Fast forward to getting my AC inspected.....August is the first available date.  What a joke.  The man on the phone even suggested it is the preferred time of year to inspect the system so it is ready to go next spring???  

I asked to have my money refunded as I needed my system inspected now and of course they refused.  Not only were their plumbing prices outrageous the promise of being part of their Protection Club and having priority service and discounts does not exist.  And as many others on this sight have stated, they continue to not return calls or do what they have promised.  

What a lack of character, integrity and leadership.  Buyer beware!!