Best in Indianapolis IN

Professional, prompt, great prices and very friendly and explained everything. Do hire them they are that good

Mike

Winter's Plumbing was such an interesting mix of great and not-so-great.  I've contacted them twice; they are routinely more quickly available than most other plumbers, which is great as plumbing is always urgent.  The first time, another plumber was available same day (unusual). The second time in need, Winters was available the following morning, which was excellent.  It even made me look past Winters' $239 price for clearing a bathroom sink clog: perhaps it was that high because the work would be on a Saturday.  And when I called back and mentioned that I had Covid but would stay out of circulation, it didn't phase Winters.  Amazing. They promised arrival 9 AM, called at 8 AM to tell us they'd be there promptly at 9:00, and they were. Superb.  Wore booties, checked everything out, and went to work. UNFORTUNATELY: they couldn't clear the clog.  (Yes, we have an old house but I don't believe we've ever had a plumber who couldn't clear the line.
Can't say they didn't try:  Vacuum hose: no. Small snake: no.  Large snake: oops, too large  Small Snake: machine locked up, started smoking. 1+ hour and a few calls to HQ, no success.  Leaving our front door open multiple times wasn't good (very active cats).  A request that I pay  1/2 now and  1/2 when they fixed it on Tuesday: I had to firmly pass.  An explanation of what they would do on Tuesday: didn't give me confidence.  Final outcome: I proposed paying their entire service charge (a much lower-than-market $39, nice) and letting them spend Tuesday on other customers: accepted.  Again, a real mix of very good and not very good, from very nice people.

We had questions about our water softener and wanted to make sure it was working properly. Cooper's Water Conditioning was a lot of help! They came out and made sure everything was working properly. They were quick and efficient! They were highly professional and we would recommend them!

As a first time homeowner, it is definitely stressful when plumbing issues arise. I had noticed some drainage in my basement from a sewer pipe and called Hope Plumbing immediately on a Saturday night. They sent a technician out (Jeremy) and he arrived within about a half an hour. Unfortunately, the drain was not fixable at this point. However, Jeremy tried his best and spent over 2 hours working on the issue.

Hope Plumbing sent a second technician (Ryan) out on Monday at 8am. They were very timely and Ryan inspected the drains with a camera and noted that the main sewer line would need to be replaced. I knew this was going to be expensive, but Ryan explained all of the options and ensured my dad and I that the issue could be fixed the following day. This was a relief as I really did not want to wait a long time for a new sewer drain system.

On Tuesday, technician Robert arrived at my home around 9am. I had to work all day, so my dad was able to handle any issues that may arise and oversee the project. He said Robert was extremely efficient and knowledgeable about replacing the sewer line system. He completed the project around 4:30pm the same day! I was extremely impressed and pleased with the outcome.

Overall, I highly recommend Hope Plumbing for any drain or plumbing issues. They specialize in older homes and were very professional and prompt. Kara (in the office) was also great and helped ensure that this was a speedy process. Hope Plumbing also offers a 12 month payment plan to relieve some of the financial stress. Thank you Hope Plumbing for your great work and service!

My rating is for the business not the guy doing the work. Emergency call. I know that's expensive but price was shocking!  Then I was told had to pay up front.  I questioned the policy. I said I would be glad to pay as soon as the work was done. That was unacceptable to them.

Owner Jason called me and essentially told me that I was the problem, that he has never, ever (100% of the time) had anyone remotely question payment up front. Now he's either been in business for a week (which does not appear to be the case) or he's lying. He had me over a barrel and he was willing to take advantage of me. He told me he would just have his guys leave.

Not wanting to inconvenience anyone I begrudgingly agreed to payment up front because I could challenge a credit card charge if necessary.

He then sent me an estimate to do work that said this is an estimate but not a guarantee of all the fees. I agree to pay any and all fees for project. I chose not to sign.

The on site guy did the work IN LESS THAN 20 MINUTES and charged me almost $500!  I understand emergency premiums but this reaches to the level of obscene pricing.

If you call this place, do so at your own peril. They might care about plumbing and their own bank account but they sure as hell don't care about you or what you think. There are much better options out there.

Great communication (texts confirming appointment time and when plumber was on the way), on time (or even early! - called first to confirm availability), professional demeanor, gave options to repair and/or replace, left repair area clean. Plus - we're back to taking hot showers again! Very satisfied!

Over the last few months, my furnace has become an ongoing saga. While it's only 5-6 years old, the simple truth is it's had more than a few issues. While I believed that I had the issues resolved when the blower motor was replaced a couple months ago, I continued to have issues with a fan that simply wouldn't turn off and was massively driving up my utility bills.

I replaced the thermostat with the help of the company that replaced the blower motor, though their opinion was that a control board was likely needed. Since they'd generously offered to install the thermostat for a relatively slight fee, it was agreed that we'd see if the thermostat might help the issue.

Of course, it didn't.

I had the feeling that I needed a second opinion. I don't know why, but I just kind of felt like something was being missed. I had a friend whose ordinary heating person agreed to come look at it, but he never followed through.

So, finally, on a sick day I opted to jump on Yelp and look at some reviews. Early in the morning on a Friday, I contacted a couple companies that offer the get an estimate option. While Chapman's listing didn't offer a fast response, I added them to the list and, in fact, they were the first to respond and it was within minutes.

Due to the complexities of my explanation, they recommended I call in and talk to their scheduling person. I did. I actually talked to two people - both super friendly and helpful. The diagnostic fee was explained up front, at $98, and it was explained that even though I was pretty sure I knew the issue that this was standard to ensure nothing was missed.

While the fee struck me a bit high, I will also note I'd foolishly tossed their discount/coupon that they regularly include in neighborhood mailings. So, that was on me.

I also really just wanted a fresh set of eyes on the furnace and they offered to come by that afternoon between 1-5pm.

At around 2pm, the technician showed up. He was friendly and professional. He took some time to look, weighed what I had said and then found the real problem that, in the end, saved me quite a bit of money. It was a matter of one wire being placed in the wrong location.

That simple. Once that wire was moved? No fan issues or anything. Perfection. No control board was needed.

I learned that Chapman regularly deals with Bryant systems, the same brand as mine, and I also liked that this tech took the time to actually explain things in understandable detail. He called his service manager to make sure charging only the diagnostic fee was fine, but it was clear the intent was to say You don't need a new part. This fixes it.

I was impressed with their timeliness, their honesty, and the fact that after a couple months of being advised in a different direction that the tech truly did some diagnostics and found the issue by thinking outside the box. I liked that he considered my feedback, but trusted his own expertise and, in the end, saved me cash.

Located on the Westside, Chapman works all around Central Indiana and I won't hesitate to return to them for business as my Central Air system will likely be the next thing to need service/replaced.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

Called for a simple service appointment and Bob didn't sound like he wanted my business at all. I told him someone else had worked on the issue in the past and he said, Why don't you just have them do it? I asked what his minimum service call was and he said, If I have to sit around for a couple hours, probably a couple hundred bucks. At least it's good to know about his level of professionalism  before hiring him.

from the very first estimate, to the last detail on the services completed, we were pleased with Jamie and his staff! we had quite a bit of work to be done on 2 different bathrooms and everything was very clearly written out on estimate, explained to us and we knew exactly what to expect financially. when the work was scheduled to be done, our daughter ended up being sick and they were very considerate and offered to reschedule(but we didnt!). they were very clean and polite and did a great job. they were very patient with us and answered all our questions and let us peek in at the work they were doing all day. the problems we had were solved, looked great and the whole experience was positive. the man they used to complete the drywall installation also did a great job and carter's came back the next day after he was finished to take care of the final details. we are so thankful for the good work they did and the way we were treated :) would definitely use them again and refer them to friends. they even sent us a thank you note after the job was done and a small gift card as a thank you. thanks jamie, kelson and staff!!

Excellent service for both HVAC and plumbing issues we've had in our old, rehabbed house. The techs (HVAC and plumbers) and ladies who answer the phones are always friendly. The techs always arrive when they say they will, too, unlike so many other companies we tried. Most importantly, they listen and the on-call techs have helped us in late night jams. Having a CFA with them is definite worth it, as well.

Plumbing Paramedics performed an inspection on our plumbing after the rebuild of our new Old Town Design Group house which flooded due to an installation error by their contractor, BRS Mechanical (BR Schroeder and Sons).

Plumbing Paramedics were extremely professional and thorough and they explained everything in a way that was easy to understand. They also noticed that a flush valve had never been installed on our tankless water heater. Plumbing paramedics returned later and installed a flush valve and flushed our system for a great deal. I am grateful for their honest and quality work.

I woke up to a laundry room emergency - a large puddle of water overflowing onto the hardwood floors into the hallway.
I called several plumbing companies, and Maxwell & Sons was the first to return my call.
Mike and his assistant were at my house in about an hour, diagnosed the problem, and replaced the faulty water heater at a reasonable pice. I would highly recommend their services for anyone with plumbing services needs.

I came here and found these guys well reviewed. I've had low water pressure and poor hot water in my house so I called these guys.

Response was eerily fast, as someone showed up within the hour. When they arrived they immediately set to work.

They replaced piping and tubing leading into and out of my water heater. It had degraded over time. But when they were done they didn't actually fix my issue. My master bath shower, which they saw, was barely usable. It was mentioned We need to replace the cartridge in the shower faucet.

Do you know what a cartridge is? Did you know there was anything even behind your shower faucet? Because I didn't and I don't care to. That's why I called professionals. But they left on an emergency call and three days later everything is as it was.

They also said I need a new water heater, which is probably right. But there was no guidance on what to get, how to get it, or if they could install it. I was told if it's not fixed in three days give us a call. Well, it wasn't fixed when they left so one wonders how it'd magically fix itself.

But hot water water isn't so much my problem. I have decently hot water. But I don't get to use it because it barely comes out my shower head.

Three days later and we're still Googling and ordering parts, drills, wrenches, and other supplies so we can replace our own shower faucet cartridge. Something that should have already been done and something I don't care to do on account I'm not a plumber.

To add to it, they left two ridiculously large and obnoxiously yellow WEILHAMMER PLUMBING stickers on my water heater and furnace. They measure about 5 or 6 inches wide and 2 inches tall. I don't mind leaving a card, or a magnet, but these were stickers half a foot wide. My house is not a billboard. 10 minutes of scrubbing with Goo Gone, magic erasers, and a wall scraper it came off.

My goal was clear: If I can't take a decent shower this evening, then it's not fixed. $195 later, after 20 minutes of their time, it's not fixed.

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

We just had our yearly air conditioner check up as part of the Service Club.  They are always very thorough and I have been happy with every technician that has been here.  We purchased a new AC unit through them last year and the sales individual was very honest, very informative.  I'm sure we will continue to be customers for years.

Okay, I'm dropping summers. I've had them for three years, never payed any attention just blindly trusted them. But and however, my furnace had a yearly checkup, they told me everything looks fine but considering it's age, it probably would be a good idea on replacing it before it goes out and doing it soon as possible because of the pandemic scheduling and prices. I said I'll think about it... They leave and I notice the heater isn't coming on. I called them back telling them it hasn't worked since they inspected it. They come back, take an hour looking at it and tell me they think it's dead, the main board is fried and the only way to know would be to order another board and swap them out but that would cost me nearly $1,000 so I'm probably better off just replacing it and they quoted me new ones.

Well, I ended up paying another company to come out to look it over because I didn't like how convenient it stopped working after they inspected it and tried selling me a new one felt to me. This guy came out for $85 fee and told me within 5min it was just the capacitor and replaced it for $30 while laughing at summers maintenance guys at what they said and did and missed, and like magic it works like a champ again.

Be warned, about summers watch them. I had this feeling before when my AC was inspected and plumbing. Now I know I was right about them. Because this whole new team that came doing the follow up home inspection just made them embarrassingly exposed and looking like con artist.

i just read the peterman brother's response to my yelp review. i believe it was written by the same person i spoke with from the customer experience team. wow! i am without words! i don't know how to be any clearer! i told him on the phone when he called then i communicated it again in my review... i did not request a diagnosis of any kind!  i was well aware of the leaky pipe and i intended to fix it myself. i knew of the leak before i ever picked up the phone to call peterman brother's. this required no diagnosis as i already knew about it and i already knew what i was going to do to fix it!! all i wanted from peterman brother's was to unclog a drain as specified in my initial call! nothing nothing nothing more! you charged me a diagnosis fee for something i did not, i did not, i did not request! do you understand? wow! this is what you can expect if you deal with this company! i know times are tough for employers right now and it's hard to find qualified employees but come on!