Best in Indianapolis IN

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was I home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

Winters plumbing responded quickly and professionally with fair and transparent pricing. From the initial phone intake to the completion of the work I was very pleased with the service.

I called Coopers after the contractor my home warranty company sent missed two appointments.  Mr Cooper (I'm guessing) arrived on time for the initial appointment and carried his briefcase like an OG salesman - I actually appreciate a simple old school approach!  I purchased the softener for about the same amount my warranty company had paid me for - and knowing warranty companies, they nickel and dime, so the price from Cooper's was great.  The guy came to install a few days later - I had to schedule a time when I could work from home, otherwise, they could have done it the next day - setup was quick and easy and the tech was polite and explained everything I needed to know!  Highly recommend!

This is an update for my review of Hope Plumbing which I posted yesterday.  This is AFTER having 4 plumbers from 4 different companies attempt to remedy the plumbing/drain problem we are having.  After reading my YELP review yesterday, I was contacted by HOPE PLUMBING and they sent Justin Smith out.  Mr. Smith has been a long-time plumber and took the time to analyze our problem.  At one time, there was THREE Hope trucks out in front of our house.  AS it turns out, Mr. Smith analyzed the problem and what he found has serious practical problems.  He was here a good 2 hours, maybe closer to 3.  He found what the problem is and we are thankful he is intelligent and obviously superior in his knowledge of plumbing.  We am grateful that he took the time and was able to explain the problem in terms we can understand.  A sincere thank-you to Justin Smith, a stellar employee who represents Hope Plumbing well.

Sump pump flooded our basement at 2 am and they arrived in about an hour. Andrew was very professional and fixed the problem quickly. If you have an emergency, you can rely on them to take care of it fast.

Great communication (texts confirming appointment time and when plumber was on the way), on time (or even early! - called first to confirm availability), professional demeanor, gave options to repair and/or replace, left repair area clean. Plus - we're back to taking hot showers again! Very satisfied!

Outstanding company. They show up when they say they will, they're very professional and they do quality work. Prices are competitive. I will definitely use them again.

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

Mike's is fantastic! He's done a number of things at our place, from spa repairs to fixing some faucets and locks. He's a great communicator, timely, and charges a fair price. Highest recommendation.

I had an issue with my water softener.  I gave Bob a call and he helped me troubleshoot and resolve the issue.  He's honest and not trying to oversell.  I would highly recommend Bob.  Great guy!

Great group of people. Came to the house and replaced my water softener. Made another trip to the house at no charge for a quick inspection on another matter.

Two words-First Rate! Had a 15 year old HVAC unit that needed to be replaced. After (5) bids from other Companies, on advice of my Friend, called Howald and met with Tim F. Should have called them first. Tim explained everything in detail and in a way I could understand. He has over 24 years experience and was willing to work with me on price. Their bid was $300 less than all others and he was the only guy that actually listened to me and didn't try to up-sell me or push something I didn't want.

Set up install 2 days later and their Installers (Jason and Chris) actually showed up 20 minutes early. They have been working together for over ten years and one knows what the other needs or is thinking without asking asking. They work in perfect tandem and knocked out the job in less than 5 hours. They displayed a thorough mastery of knowledge on every question I had during the install and left my house cleaner than it was before they showed up. After the install, Jason took 10 minutes to go over energy efficiency best practices, maintenance, etc. He truly cared about his Customer and about making sure that every nut and bolt was tight and everything was perfect.  

If you don't want high pressure sales tactics and an honest Company that delivers on what they say and prides itself on integrity then call Howald.

A chipmunk got into our A/C unit and ate the wiring. No joke. Eric came out, ordered parts, then came out again three days later and basically had to rewire it. Honestly it didn't cost as much as I expected, and he even disposed of the dead chipmunk ;)  They were really good wearing booties to not track dirt and also wearing a mask and keeping distancing for all this COVID-19 mess. Anyway, I thought they did a great job for the money and would call them again for sure.

I woke up to a laundry room emergency - a large puddle of water overflowing onto the hardwood floors into the hallway.
I called several plumbing companies, and Maxwell & Sons was the first to return my call.
Mike and his assistant were at my house in about an hour, diagnosed the problem, and replaced the faulty water heater at a reasonable pice. I would highly recommend their services for anyone with plumbing services needs.

GREAT, QUICK and CHEAPER!  I try to provide credit where credit is due and we called several places on short notice.  They quoted substantially less, showed up the same day and did a great job.  I don't want to name names as to the others, but PLEASE check them out even if you're in a hurry - they're good, cost effective and saved me a ton. I will be a return customer.

Jason, the owner contacted me a few days ago to correct the issue. We agreed on a deal that we both felt was fair, and he asked me to give his company another chance, which I will. I have used Godby many times over the years and will hopefully continue to do so in the future.

Nick of Action Air arrived on a Sunday morning when our furnace quit running to check it out.  He worked on a solution and then returned a second time to make sure it was running again.  He then coordinated a new parts process and arrived a third time to place the new and guaranteed component in place.

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

Had to have whole house replumbed.  Peterman was here when they said they would be, very professional, knowledgeable and friendly.     The lead plummer, Norman, I'd a real asset to Peterman Brothers.