Best in Indianapolis IN

Water heater replacement. Best price, quick response. Jesse on site, very professional, quick (in and out in about an hour). Highly recommended. Will use them again.

Steve has done a couple small jobs and then rough-plumbed a new bathroom for us. I've been impressed with his professionalism, punctuality, diagnostic efforts. He's been willing to take the time to fix some things instead of just replacing them. I'm going to keep him at the top of my list for plumbers.

Good company, reasonable prices. Quality work. 7 year warranty. RO installation was great too.

After 20 years our Water Heater started to leak from several corroded spots. Yes, after 20 YEARS! A true work horse. The last owner left a Hope gift card, which wasn't actually used (-1 star), but it got the ball rolling. They came out the very next day since we called their after hours lines. After inspecting the leak, standing amazed by the 20 year date, it was decided that a replacement was in order. Our plumbing situation is the work of a true handyman homeowner. He used garden hose valves on our hot water diverter for the washer. Ugh. It works. Anyway, I know the story that so many say. Hope will be your most expensive quote. We didn't get to the second opinion stage, but the final price tag was anything, but cheap. After all, we got the Cadillac of water heaters to replace our old one. We also had to add a water softener. Curse you limestone!!

But honestly...

Hope was great! The whole team was super good. They worked around our handyman issues and even fixed some things that were just a little too strange.They showed up while we were at work and they were in and out before I got home. I got my tankless gas water heater, softener ,and peace of mind for another, fingers crossed, 20 years.

Ok, I also guess my hair feels softer and blah blah appliances will last longer. It is pretty easy to feel burned by a service that costs a ton of money (but, like, why leave the gift card??). That's no reason to slight the team that does you the service. I'll use hope again and again.

We paid $89 for a plumbing and drain company to basically say they didn't know. They offered to run their snake for $279, but said probably wouldn't help.  Silly me to assume they would try and solve the problem.  If the pipe was busted shouldn't he give an estimate to fix it?
All that being said, the owner called to check with me about my experience.  He refunded the service charge without me even asking.  That is business practice that is rarely seen these days.  I appreciate him reaching out.

Great communication (texts confirming appointment time and when plumber was on the way), on time (or even early! - called first to confirm availability), professional demeanor, gave options to repair and/or replace, left repair area clean. Plus - we're back to taking hot showers again! Very satisfied!

Outstanding company. They show up when they say they will, they're very professional and they do quality work. Prices are competitive. I will definitely use them again.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Mike built us a trash can cabinet  for under our counter. He was on time, reasonably priced, and did great work. It looks like it was part of the original kitchen floor plan. We plan on using him  for several other projects.

I had an issue with my water softener.  I gave Bob a call and he helped me troubleshoot and resolve the issue.  He's honest and not trying to oversell.  I would highly recommend Bob.  Great guy!

Great customer service!  Josh S. was great!  He was on time and very knowledgeable! He also answered all my questions!  Would definitely recommend and will use again in the future!

Excellent service for both HVAC and plumbing issues we've had in our old, rehabbed house. The techs (HVAC and plumbers) and ladies who answer the phones are always friendly. The techs always arrive when they say they will, too, unlike so many other companies we tried. Most importantly, they listen and the on-call techs have helped us in late night jams. Having a CFA with them is definite worth it, as well.

To update, gave 5 stars b/4 & continue to feel same way. I've had yearly contract for years & continue to recommend highly. These folks NEVER let you down. Excellent service, knowledge & reliability!

Replaced and rerouted exterior faucet  and installed new kitchen faucet. Extremely nice people concerned with providing good service and respectful of property.

Mark was GREAT to work with. I called after hours, he picked up right away and after explaining the problem with my water heater he was able to get to the problem right away. He even sent me a picture of what the issue was and explained what had to be done to get it fixed.  One of the nicest and most pleasant experiences I have had. He is honest and upfront! I HIGHLY recommend him.

I needed a half turn master shut off valve for the water installed. I called and asked for a ballpark figure and the price was so good I told them let's do business. They came out the next morning and installed it and thank God they did, because I had a leak in the upstairs toilet where I needed to turn the water off that night. I definitely will use them again.

Nick of Action Air arrived on a Sunday morning when our furnace quit running to check it out.  He worked on a solution and then returned a second time to make sure it was running again.  He then coordinated a new parts process and arrived a third time to place the new and guaranteed component in place.

Okay, I'm dropping summers. I've had them for three years, never payed any attention just blindly trusted them. But and however, my furnace had a yearly checkup, they told me everything looks fine but considering it's age, it probably would be a good idea on replacing it before it goes out and doing it soon as possible because of the pandemic scheduling and prices. I said I'll think about it... They leave and I notice the heater isn't coming on. I called them back telling them it hasn't worked since they inspected it. They come back, take an hour looking at it and tell me they think it's dead, the main board is fried and the only way to know would be to order another board and swap them out but that would cost me nearly $1,000 so I'm probably better off just replacing it and they quoted me new ones.

Well, I ended up paying another company to come out to look it over because I didn't like how convenient it stopped working after they inspected it and tried selling me a new one felt to me. This guy came out for $85 fee and told me within 5min it was just the capacitor and replaced it for $30 while laughing at summers maintenance guys at what they said and did and missed, and like magic it works like a champ again.

Be warned, about summers watch them. I had this feeling before when my AC was inspected and plumbing. Now I know I was right about them. Because this whole new team that came doing the follow up home inspection just made them embarrassingly exposed and looking like con artist.

We used Bloomington heating and cooling 5 years ago for new furnace and added mini splits to our 3rd floor That did have heating or cooling to it.
Peterman took over for them.

My mini splits stopped working. I called and thought wow, the monthly membership sounds great and everything sounds awesome on friendlines!!
We scheduled my appointment for them to come look at the minis.
Scott came out, he was an employee of Bloomington heating and cooling and was one of the guys who installed the minis. He was great As always.
He came  back and said the computer component was bad, it was covered under my original warranty.
And said he estimates a week for the part and I told him I wouldn't hold him to it because left happens then he left. I did not complain about how long the part took to come in.
No one ever called me.
But 2 days later I get an email saying my return appointment was 3 weeks later..
I called and told them no I would not be home, and no one had even asked if I would be.
So we rescheduled for the next day, then they didn't show up, I called, and they said no they scheduled it for the day after. Again I wouldn't be in the home.
I was told they couldn't come and they couldn't set up an appointment.
Then she said a group would do a review of the bad customer service and then call me.
So at that point, a month later and no appointment was even set up..
2 days later Scott called me and said he was on his way over! I had no clue what was going on.  Again I was not home and  I told him he couldnt come.
The office called me the next morning to schedule an appointment,  yet still no word on any review!
Scott came out the next day and spent 4 hours installing a computer component to the outside unit. Only to find something else wrong. He wasn't able to fix the unit and the quote to fix it is now $1700!
My total for the current day was $221.00  I only had checks on me. I wrote my check and let Scott know I wouldn't be able to go through with the repair due to finances.
Unfortunately when the company cashed my check it was returned.
--This part is my fault. I take full responsibility for owing the 221.00 and needing to pay it. --
I didn't know the money wasn't in the account due to my account being hacked. I had forgotten about needing to pay it. I  got a couple of voicemails but was busy and hadn't called back.
(also why should I call them back when they didn't care to call me when I needed them to!?-immature yes but still...)  
Today Dave left me a voicemail that stated THEY WERE PUTTING A LIEN on my home for the $221 since it wasn't paid.
 1. I still never heard a response about  any reviews on the horrible customer service! But they sure wanted the money!
2. Peterman heating and cooling needs $221 so badly they want to threaten to put a lien on my home because it was an overdue balance! Really!
How dare you think you're a good bussiness! You're customer service is pathetic! And you only care about your bottom line!
I called him back and paid the balance. Then informed him that I wanted to cancel that so called really cool monthly membership (they were taking it from my card on file but couldn't take the 221. From that card???) That we weren't going to use them because of their horrible customer service, and the fact the my system still isn't fixed and they quoted it at $1700 to fix it. And that no one in the company ever cared to even apologize for the way we treated over appointments!
His response..
Ok I will get that canceled!
Nothing else!!  He didn't ask about the situation, and didn't offer an apology!
I then asked for confirmation that it was canceled and he said I'd get a confirmation in an email...and that was it.  it's been an hour and no email...
Petermans is only out for the bottom line!
They DO NOT care about the customer or their service! They over charge, rip people off with the monthly plan, which is supposed to get you discounts on repair but I wasn't getting a discount for the $1700 quote, and they do not treat people decent!