Best in Indianapolis IN

We have just moved to Fishers and we needed a plumber to set up our water softener and our backup sump pump. We called around, but decided to go with Steve. He was very professional and accommodating. The guy he sent out to do the job was not very friendly in the beginning. He was not happy that he had to hook up our water softener. After he was done he walked me down to show me how to use the water softener and back up sump pump. He did a great job at going over the back up sump pump. However he had told me that the water softener needed to regenerate and for some reason it was not working and he did not know why. I then had to ask him do I need to reach back out to you if it doesn't regenerate as he said I guess. After him leaving i sat down to read the information booklet that came with the water softener and realized it needed 5gallons of water to start and then had to call the 1-800 number on the booklet. To which we figured out it wasn't turned on to service it was turned on to bypass. After turning it to service it was working per

Steve really bailed us out.  We ended up having a DIY nightmare and he totally bailed us out.  Contacted him at 1 today and he was out before 3.  He finished the job by 5:30.  What amazing service Steve gave us.  The service was very well priced.  He is already on my speed dial!

We had questions about our water softener and wanted to make sure it was working properly. Cooper's Water Conditioning was a lot of help! They came out and made sure everything was working properly. They were quick and efficient! They were highly professional and we would recommend them!

Very professional, friendly and (thankfully) affordable. Also, he cleaned up after himself. That's worth a million to this busy woman. Thanks!

Around 10:30pm on the Thursday night before memorial day weekend my plumbing backed up.  After searching on Yelp, I picked Seriously 24/7 because of the star rating, the reviews and they were a local business and I wanted to support local businesses. I actually live less than 20 minutes away. I called thinking I would leave a message and I would get a return call the next morning.  It was surprising to have someone answer the phone so late, but then their name is 24/7.  They offered to send someone out that night, but the normal $89 service charge would be $139, so I elected to wait since I was given an 8:00-10:00am appt.  Since this is during COVID-19, I was asked if I wanted the technician to wear a mask, which I said, yes.  At 7:39am I received a call and a text message with a picture of the technician, Dan, who was coming. AWESOME!!

By 8:27am, when my technician still had not arrived, I called and had to leave a message, but my technician arrived a few minutes later.  Actually, two technicians arrived, hmmm.   It was mainly the second tech, Antonio, who did the work, don't know why two were sent, that is until I got the bill, it was $270, to clear out a drain.  I was stuck, needed this done now, did not know if I could get someone else out that day, as well as I had a cleaning person to coming and sterilize after the work was finished.  Seeing my panic over the cost the technicians offered to use the camera to look through my drain pipe, which I agreed.  They had to go back to the shop to retrieve the camera and was back within 15 minutes.  

Bottom line is, Seriously 24/7 lived up to the reviews, worked efficiently and cleanly, and their technicians were polite and courteous, I should have realized the price would be high, but honestly $270. Maybe they could charge less if they would send out one tech for a one tech job.  Since they did use a camera to look through my drain, I feel the charged price covered the drain cleaning and the use of the camera.  Additionally, their payment system asked if I wanted to tip!  Have never seen that before

Would I recommend Seriously 24/7 Plumbing and would I use them again, my answer is the same for both, only as a last resort.  

Update:  it has been a week since I spoke with Jason at Seriously 24/7, and sorry it has taken me this long to post an update.  Jason was affable and extremely concerned about my issue, he even thanked me for my review.  To have an owner so concerned and attentive to his customers as well as his staff, it's understandable why the customer service at Seriously 24/7 is so good.  Concerning the cost of my drain clearing, well it's understandable and Jason explained it was not the cost of sending two technicians (one was in training).  Guess you can attribute my displeasure in the cost in my wanting to save money )I'm retired, can't blame me on being thrifty).  

Again, asking the question if I would use Seriously 24/7 again, my answer is, yes.

Another awesome job by Grateful Plumber. Very professional, clean, courteous, and prompt. These guys really know how to take care of you, and you know when you hire them that the job will get done right. I highly recommend them!

I went with  Chapman off of a friend's recommendation and am very pleased. The technician that came was very respectful of my property and time. He ensured I knew the cost before doing the work which I appreciated. He explained what needed to be done and made it make sense.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Called for a simple service appointment and Bob didn't sound like he wanted my business at all. I told him someone else had worked on the issue in the past and he said, Why don't you just have them do it? I asked what his minimum service call was and he said, If I have to sit around for a couple hours, probably a couple hundred bucks. At least it's good to know about his level of professionalism  before hiring him.

Did great work for us on replacing a water heater. Quick, professional, courteous, friendly, and affordable. Highly recommend this local business!

My last two experiences with Howald have been very disappointing. We are on their scheduled maintenance plan and have been a customer for six years. Shortly after their last maintenance visit in the spring we noticed water all over our basement floor. Turns out the condensate drain was blocked, as it obviously wasn't cleaned as part of the scheduled maintenance. They sent a tech out to fix it (can't do the job right but always have time to do the job over) at no charge and we were left to clean up the mess. Today they were supposed to come out again for a maintenance check. They called yesterday to confirm the appointment but DIDN'T SHOW. I called their office and received a call back stating they had a tech out sick and had to reschedule their appointments. Too bad they didn't call me on the number I gave them to reach me, even though the person I spoke to stated their CSR log showed a note with the correct number and it also showed they called a different one. I guess poor service, cutting corners and failure to follow directions is simply becoming the new normal these days...

12/8/22 UPDATE: Howald rescheduled, sent a tech on time, and David did a great job answering my questions and giving our furnace a thorough inspection. I'm hoping my prior experience is the exception rather than the rule.

To update, gave 5 stars b/4 & continue to feel same way. I've had yearly contract for years & continue to recommend highly. These folks NEVER let you down. Excellent service, knowledge & reliability!

After fixing my first issue, I called Mike for help with high water pressure. Mike jr came out, worked his magic and put a pressure value in where the water comes into the house. He was quick, efficient and easy to work with. This family is amazing and I highly recommend Maxwell & Sons for your plumbing needs.

I have always found the owner Mark to be very knowledgeable about water heaters. He knows his stuff. Gas water heaters are big on his list. The electric tankless are pretty much impossible except to run a single fixture in a home or business like a sink or lav. Plumbers know that. We get the specs on how much heat rise you can get from a device used to heat water from the cold, cold ground. A tank can heat and simmer the water over a two hour period. A tankless has to instantly heat the cold water into something usable.  For instance, a gas tank may be 38,000 BTU, and a tankless would need 199,000 BTU. That's over five times the amount of gas required to heat the water as quick as needed. Heating by electricity is far less efficient. I have learned so much over the years from Mark. Thanks :)

I've never had a better experience than with John, Will, and the whole crew!!  They stayed late to finish a two day job on a Friday. So cool. We are the kings of hot water. Or better yet, the ladies in the house say we are the queens of hot water. Get the tankless and recirculating pump. You won't regret it.

Great service every time they come to service our furnace and AC!

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

Our AC unit was getting some heavy condensation on it, as if something inside was freezing, and we had a guy from Peterman come out to try to figure out what was going on. He probably spent 2 maybe 2.5 hours trying to diagnose the issue. At one point he was on the phone for like an hour with who I can only assume was a person more knowledgeable than him. He finally just told me he didn't know what was wrong with it and that he didn't want to tell me to pay for a replacement of a part that wasn't necessary. Fair enough.

He mentioned that some exhaust pipe that we had was improperly installed because it needed a joint so it could be removed in order to be flushed out periodically. I asked him how much that would cost, and he said $47. I didn't want to cut PVC and try to do it myself, so I told him sure go ahead. He spent 15-20 minutes cutting the PVC pipe and adding a joint to it. He also flushed it out for me. The diagnosis (which didn't yield any results) cost $60. So we were at $107.

Then he told me he had some stuff called A/C Re-New which was similiar to additive you would put in your fuel to flush out your car engine. He assured me it wasn't snake oil even going as far as showing me YouTube videos of how it works. He said there was a 50/50 chance that it would make my system run normally. I thought well it's just a 4 oz bottle of some liquid he has to put in my system; it can't cost that much money. I asked him to give me a quote on it.

$324.

$324 for them to pour a 4 oz bottle of something in my system.

But sir it will save you thousands of dollars on future repairs.

Finally he talks me into it, saving me a few dollars by signing me up for their Peterman Protection Club ($16/month).

I should have done more research before telling him to do it, but I didn't want to just have him stand there while I try to figure out if him pouring this stuff in my system was worth $324, so I was like whatever I mean 50/50 let's roll the dice on it, and maybe it will stop my system from freezing up. He left my garage, and I thought he was just going out to his vehicle to grab something because he came back in like 2 minutes. He tossed me the empty bottle of A/C Re-New and said, alright you're good to go; can you toss that in the trash for me?

It didn't solve our problem. Our system froze up again the next day. So then I thought let me check out this A/C Re-New stuff.

First of all, the bottle costs $70. Anyone can buy it online. It's not something that's exclusive to HVAC professionals. The special tool that you need to put it in your system is $110. So $180 total. There is a YouTube video that shows you how to put it into your system yourself, and it takes less than 5 minutes, which their employee demonstrated by taking 2 minutes.

So I thought to myself, man these people have these tools; they only had to pay for them once, and if they're paying $70 for a can of this stuff (probably paying less because they buy them in bulk), they're making $254 off their customers every time they dump a can of this stuff into their system. That seems a little outrageous to me because he installed a $2 piece of PVC in my system for $47 and that took him 20 minutes. So 20 minutes of labor costs $45.

But for the A/C Re-New, 2 minutes of labor costs $254?

I called them the next day and explained all of this to them. I even had the owner of the company, Chad Peterman, call me and tell me how they have overhead costs, and they need to pay employees, and he stands by all of their pricing. He told me that they price their services to make 10%-15% profit. That might be the case on some of their services, but when they charge $324 to dump a $70 4 oz can of liquid into your unit, they are making much, much more than 15% profit. You don't need to have a PhD in mathematics to see that.

We had a guy from a different company come out to see if they could figure out why our system was freezing up. Within 10 minutes he discovered the problem. Our return air filter just needed to be replaced. Apparently when your filter is old and clogged, it reduces airflow going into your unit, and because there isn't enough air moving over the coils, they get too cold and freeze up. He sold me the filter for $40 and was even kind enough to waive the diagnostic fee because he felt bad that we already got robbed by Peterman.

The bottom line is this. Peterman Heating, Cooling, and Plumbing might have some nice people working for them, but the people they send to do work at your house might end up wasting 3 hours trying to find a solution when a different company will come and do it in 10 minutes. And that kind of sucks, but sometimes people are new at their job, so it's excusable. What's not excusable is them taking a $70 can of some liquid and charging people $324 to spend 2 minutes putting it in their system.

Chad Peterman is a charlatan who will unapologetically swindle you out of a significant amount of money.