Best in Indianapolis IN

Our water heater died on Memorial Day (of course) and I desperately put out a plea for help. A friend recommended Steve Morin Plumbing, I dropped him a text, and we were set for the following morning!

Admittedly, we immediately went to Lowes to price out new units and discussed installation with them.  However, we learned that their installation doesn't include all the kits you would  need for a proper install.  This was NOT the case with Steve -- he quoted us a total price and stuck with it from beginning to end -- no hidden costs what so ever.  

His son and an assistant came to the house and were so friendly.  They explained what they were doing and what to expect once the new unit was in.  They even gave me tips on prolonging the life of the new State brand water heater they installed.  Jesse even stuck around to ensure it was warming up before he left and took the time to answer questions.  

I highly recommend Steve Morin and his team for your plumbing needs!

Winters plumbing responded quickly and professionally with fair and transparent pricing. From the initial phone intake to the completion of the work I was very pleased with the service.

We can't say enough about our experience! We had a water softener leak and Matt came out immediately, prioritized our job, helped us with the warranty work and was in and out super quick. Even cleaned up after! It's hard to impress me with customer service these days, but Matt and Coopers water conditioning are 5 stars in my book. Thank you, and great job!

Richard was awesome! He came out to look at a hot water pressure issue we had. He took the time to thoroughly explain and make sure we were comfortable with everything. I would highly recommend Richard and Hope plumbing!!

The sink in one bathroom was not working properly, so I emailed them yesterday.  I had a return email right away.  Once I provided my phone number, they called and set up an appointment for this morning, which was also confirmed by email.  I received a call 30 minutes before their arrival, and they had my sink fixed (as well as pointing out a couple of other things I might need in the future, complete with an estimate but no pressure) in less than half an hour.  Polite, fast, reliable service.  I will recommend them to anyone who asks!

Submitted quote for toilet replacement. Grateful Plumber responded. Need more information please call. I replied, Just a simple toilet replacement, could you provide estimate before the call?

Ungrateful Plumber responded with - Please call ****.

Please for the love of god listen to the customer's simple request or explain your rationale.

Toilet replacement estimated 350-500 buckets! Was that so hard.

Update: Owners real response. A little different from his public lol.

Outstanding company. They show up when they say they will, they're very professional and they do quality work. Prices are competitive. I will definitely use them again.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

Mike built us a trash can cabinet  for under our counter. He was on time, reasonably priced, and did great work. It looks like it was part of the original kitchen floor plan. We plan on using him  for several other projects.

On time, nice guy, honest, reasonably priced, completed job.  Exactly what I was looking for...

I had an issue with a water leak from the humidifier water line. After discovering that the main water line cut off did not completely cut off the water I went online and booked an appointment for the next day. I simply used a garden hose to reroute the leaking water line to my sump pump at a reduced flow because the main would reduce the water flow.

The technician arrived within the time specified I would called and told that they were 40 minutes away in route. The technician was professional friendly courteous nicely dressed. He discussed my options with me and I made a decision as to what repairs I wish to have done.

I am happy with the overall service customer wise and the work done and would definitely call Carter's my plumber for other needs

This was our first time to have Howald do our seasonal AC check-up and I could not have had a more positive experience.   James was on time, polite and very knowledgable.  After identifying some issues that needed attention, he would thoroughly explain why and how it should be addressed.  Unlike other service providers, I never felt like he was trying  to sell me something.  And, the service contract provides a nice savings!   Again, if you need service for your AC or furnace, give Howald a call!

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

We called Saturday to make an appointment. We have a clogged drain that we just cannot get clear. They were ready to come Sunday, but both my husband and I work. The person who answered our call mentioned that they had to rip up slab at another site that day. It made sense for us to not squeeze it in when we were all busy. We agreed on Monday at/after 3pm. It's now 7:10p. We tried calling to see if someone was even going to stop over. No one answered, voice mail full. Ok...

Excellent response and service, but $175.00 to replace a couple of bolts that hold the water tank to the toilet bowl? Just a bit excessive. Have used them many times, 2 water heaters and other minor problems. Didn't think they were out of line on those repairs but will check around on any future repairs or problems.

The only reason I will not give Godby five stars, I'll explain later. Air conditioner went out in my home. Godby has serviced my home before, so I gave them a call. A technician came out, and told me it was the furnace. It was the original furnace that came with the house, so I figured it was time to replace it. The person I spoke with to set up the appointment was very kind and got my appointment set up for the next day. She also gave me a window as to how long the job would take.  The next day came and I received a call from Deacon telling me that they are on the way. Soon after,  Deacon and Joe was at my door. They introduced themselves, and came in. Right away they got started on removing the old one and in with the new one. During that time, Joe came upstairs and put in the new thermostat. He told me that when they were finished, he'd explain the new functions on it (digital, touch screen, Bluetooth, very cool!). Not long after, they called me downstairs and the job was done. Joe came with me back upstairs and explained in detail the use of the new thermostat. During the time in my home, both guys were very professional, courtious and easy to get along with. Great job guys. As they were leaving, I asked for a business card. They said they didn't have cards of their own. Godby, get your technicians business cards!
Now, the only reason for the 4 stars was because I had to have a very minor adjustment made. Without calling, the guy just showed up! I could see that he was from Godby by his vehicle and shirt, but didn't tell me who He was. He got the job done quickly and was nice, but gave no heads up that he was on his way.

Polite, competent, easy-to-understand technician.  He quickly diagnosed a service issue with our PTAC unit, then did a thorough maintenance routine on our HVAC furnace.  I particularly appreciated that he fully explained what he found and gave me alternatives for correcting issues.  Would definitely recommend!

Let it suffice to say that I am very disappointed with Summers.  I've used their services several times in the past when I've encountered a plumbing issue, and they were always most responsive and  courteous in fixing the problem.  So I had no reservations about contacting them this weekend when I had an unexpected problem with my water heater.  But it became  obvious from the moment I spoke with their service representative by telephone (at 5:20 p.m.  Saturday afternoon) that he was not enthralled with the idea of paying me a service call.  Nonetheless, he reluctantly agreed to do so after completing two jobs that were ahead of me.  That was the last time I heard from him.  By 10:30 p.m. , he was still a no show.  I would have at least expected a courtesy call from him offering an explanation for his absence, but I didn't even get that consideration.  Nothing irritates me more than when a contractor makes a commitment to me and then doesn't fulfill it.

Summers - if you're listening, you need to have a conversation with this technician about his customer service skills and keeping commitments that he makes.  Because you can bet that if he's done this to me, he has already - or will, do the same to another customer.

Don't call them! They charge $85 to show up and tell you how much more they will charge you to fix what you need. They overcharge, misdiagnose, and when I called to complain told me that that was their policy. In my case it was a water heater that needed a new thermocouple. I told them that was what I thought it needed. Greg came and offered to clean the pilot assembly for $200 (above the $85 for the service call), but said he couldn't guarantee that that would fix it. I called another company that came and replaced the thermocouple for less than half the price of Peterman. Calling Peterman is a waste of money, and I can't understand how they managed to get so many positive Google reviews.