Best in Indianapolis IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

We had an issue with plumbing in the basement. They ran lines for a water softener and replaced an outside spigot. After a couple seasons the outside spigot caused issues again due to harsh weather conditions. They came out and took care of the issue. There is no other plumbing company I would rather use in the area for any plumbing issue. Don't waste your time and call them first.

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

We have used Mishler's a couple times and they have been great both times. Employees are very professional and clean and the rates are very reasonable. Great to be able to use a company you can trust.

Very happy with the quick response to replace our leaking water heater.  They arrived during the expected time frame, and completed the work in a reasonable time.  Price was very reasonable.  Would recommend them to others.

One Hour H&AC put in our A/C compressor, but when the expansion valve failed and the coil iced up after only two years, they quoted $1519.00 to fix it, since we hadn't signed up for monthly payments to hold their various warranties / guarantees in place.   So I called Commercial Service, and they replaced the valve for $380.  Charley, the CS tech, was polite and efficient; the work was scheduled for just a few days after my call, and was done on time. Our A/C is running great, at a fourth the cost of the Indy-based Bryant outfit.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

My 1940s So. Bro rental that I'd purchased a few years ago had experienced root growth in the main drain and after years being dormant, it began backing up with use.  I'd already paid Just Drains to clear my main drain (rude, never again), and they went in from the line in the yard.  Now I had yet another issue that needed attention.  On Valentine's Day, a Sunday, in the snow.  

The renters had neglected to keep me informed of the bad situation that had progressed into an emergency, simply shutting the basement door, and we were now in deep sh*t (literally, ankle deep).  I was absolutely mortified and in tears after contacting someone to help me out earlier to no avail.

After calling a few places, I finally spoke to someone at Powerhouse and got a quote for $175 - same day.  The owner arrived to my mess and was very friendly and considerate of the situation.  He went above and beyond, ensuring that he ran the snake out to the street more than the average job to be sure it wouldn't soon happen again.  

As everything began to drain, he then cleaned up the mess and hosed down the basement so I wouldn't have to.  Of course once it dried I had additional sanitizing to do, but I was so happy with the experience that I told everyone about it.  Best worst Valentine's Day ever!

Now that I'm looking through my reviews, I realized that this MUST be added, despite the time that's passed, because I still recommend them to my friends.  

If only I could find an equally good electrician. Anyone?

RUN! New ownership that does NOT know what they are doing, take zero ownership AND make you chase them around to have them finally tell you they won't fix the damage.

This was our first experience with a failed sump pump and our plumber, Adrianne, was incredibly helpful. She arrived within two hours of our call and helped us through the process right away. She had been working 24 hours by this time but was so nice and worked quickly to get our sump pump fixed.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response but a little less than honest when it comes to how much you actually pay them.  They really push their product as a replacement rather  than want to try to repair what you already have.  Hesitant to even try so not sure if they just want to make more money on full replacement or aren't confident in working on other brands?

We live in Bloomington (about an hour away from their home office), and after having called several plumbers in our immediate area (none of whom showed up within 5 hours), we called Benjamin Franklin Plumbing. They sent a courteous, professional plumber named Donny out within about an hour. And when he left, the price was about half of what our local Bloomington plumbers told us they would have charged (if they'd actually showed up).

We are very impressed with their prompt service to a place two counties away and with their reasonable prices and friendly and professional employee. We will definitely call them first if we find ourselves in an emergency plumbing situation again.

Very poor professionalism, which makes me question their work. My husband scheduled an appointment last week, got our confirmation call two days before our scheduled appointment for Sat. @ 7:30 am. Was a No Show - No Call Left them a voice mail. Called back again on Monday and was told it was miscommunication. They did apologize but, again, makes me think twice about having them do any work for me now. Very disappointed

Beware - can't even troubleshoot and unplug a toilet - Plumbing 101.  Had 2 plugged toilets, 1st tech came out (late), threw a wad of toilet paper down each toilet, tried to auger one, said they were fine and left.  Both still plugged.  I went to Lowes and bought a small auger and tried unplugging it myself.  I got a bill for $180 - tech was only there 5 min and did not unplug either toilet.  I called Gordon and they lowered my bill to $90 and I said I would only pay if they came out and fixed it properly.   2nd tech showed up (late), flushed the two toilets and said the flapper valve was closing too quickly and left.  Did not event try to auger either toilet and coerced my wife into paying the $90.  Now I am out $90 and still have two plugged toilets.  I am going to Lowes to get a longer auger (was using the 3.5 ft one in between plumber visits) and fix it myself.  My advice, fix it yourself or call someone other than Gordon.

They have provided several services for my rentals. they are on time  professional and try to work you into their schedule if its urgent. I also love that they dont try to sell you replacements when not needed but will help in maintaining function.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!