Best in Indianapolis IN

We did not have hot water and I called late on a Thursday afternoon.  Nicole answered the phone and was very thorough in asking good questions to double check that gas valve would be covered under warranty on water heater after she double checked with supplier.  She called me back within 5 minutes to confirm appointment with owner next morning to only pay for labor as part was covered under warranty.  Paul Henderson did a thorough job installing new gas valve and double checking all the components to get our hot water back on and he did not charge for extra labor even when he had to fix another part not connected to new gas valve!  We had other plumbers quoting much higher price as they did not take the time to double check if water heater/parts were covered under warranty.  Their customer service is top notch and we highly recommend them for your plumbing needs!

Best customer service! Friendly and always on-time. I've had them help me multiple times. 100% satisfied with service and rates!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

We have used Mishler's a couple times and they have been great both times. Employees are very professional and clean and the rates are very reasonable. Great to be able to use a company you can trust.

We had a brand new water softener installed in our home that didn't have the plumbing for one.  The first place we called said we would have to find our own plumber.  So.... I guess they didn't want our business??  So I googled and found Indy Water Heater and Softener and saw the great reviews.  And they were spot-on.  It was a great experience from start to finish.  They did a great job getting all the plumbing installed, as well as the water softener, and didn't leave until they had gone over with me how to operate it and made sure I understood.

Will definitely recommend them for any plumbing job my friends and family may have.

Edit: actually our house is located in Indianapolis.  I don't know why my profile says Plainfield.

This company is the absolute best.  We've gotten both our furnace and hot water systems replaced by them, as well as annual maintenance checks.  

They are upfront about repairs vs. replacement options; we were able to squeeze another year of 'borrowed time' from our furnace before complete replacement for only ~$100.  Scheduling is a breeze on-line, the technicians are ALWAYS reliable, and they are prompt/easy to get in touch with for any estimate questions or concerns.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

For nearly six days I have had a serious gas leak. Brandon with powerhouse plumbers is a phenomenal guy. He came out and recognized the mistakes and was able to fix them very easily.

This company is fast, efficient, and accurate. They do not mess around and they are very professional. I would recommend them to anyone looking to get something done correct the first time!!

AttaBoy was at my house within an hour of my call and promptly replaced my kitchen garbage disposal and re-piped my drain.  The also identified the cause of the problem further down the drainline and fixed that as well.  I can't say enough how professional and responsive they were.  And, some of the most friendly people I've contracted!

This is my second review of this incident. It is necessary because as I reported in my first review, although the plumber in this incident was excellent in every regard, I had a problem that developed as the result of not being able to provide the voucher I purchased at the beginning of the year in anticipation of needing to make this repair.  All of the other members of the Roto Rooter team who I came in contact with, Todd Cousin (Artie's manager) and Regina (the customer service representative on the telephone were abominable; which I explained in painful detail in my first entry.

Why then am I writing a second entry?  Because in the course of doing business, sometimes bad things are going to happen; even the best businesses are going to have some unfortunate events which occur for any number of reasons and the measure of the business is not whether or not these things happen but what management does once they are aware of the situation to resolve the matter. This is subject of this second review.

The original incident occurred late in the afternoon on a Friday. By the time the time things began to spiral out of control it was after business hours. I promise you I was fit to be tied Friday evening and I had prepared myself to have to sit and seethe for the entirety of the weekend until it could be dealt with on Monday morning. To my surprise, bright and early Saturday morning I received a call from the Customer Service Manager apologizing for the problem and promising to handle it as expeditiously as possible.  A few hours later, I received a call from the Regional Manager who apologized for the problem offered me a satisfactory settlement of the problem and assurance that the people involved would be re-trained regarding the issues that came up during my service call.  I received a third call Saturday afternoon just to confirm that all of my needs had been met and that the situation had been resolved to my satisfaction. Further, they wanted to ensure that I would give them another opportunity to service my needs and I will. As I said, bad things are going to happen sometimes and the question is what you do about it.  They went above and beyond during off hours to make sure that my service needs were met and my ancillary issues resolved.

In the end, Roto Rooter hit this one out of the park.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Installers threw on umarked breakers that were not feeding the furnace and nearly caused electrical injury.  Installers didn't know an electrical circuit and I had to troubleshoot circuit for them.  Installers did not seal furnace - was losing alot of air and heat into garage.  Installers wired the A/C with the furnace so everytime furnace kicked on (in below zero weather) the A/C kicked on.  Installers agreed before performing work that company would bill us and then we could pay.  Owner (Chad Christian) then threatened to rip out new furnace if didn't pay on the spot.  Owner then also rudely dismissed every complaint that furnace was not heating house (when it was wired wrong).  Took 36 hours and alot of dealing with attitude from owner to get that fixed.  Lastly, because it has taken 7 days (which includes weekend and holiday) to pay the invoice, owner calls and rudely berates me for not paying yet while at the same time berating me for responding with all this same feedback to a feedback request email they sent me.

I received fantastic service this morning! After the landscaper turning on the outdoor spigot the water would not shut off. The yard was a muddy mess after running for two day unnoticed by me Brian from Benjamin Franklin Plumbing fixed this and a pesky running toilet. He was very neat, wore booties, quick, professional and knowledgeable. He had to cut a hole
In my closet to get the the necessary area and as you can see here did a fabulous job!

I used a coupon $89  from value pack also opted for a toilet repair to save a additional $30 for two items. The final cost was reasonable.

Contracted theses people to install a walk in tub for my Mother. Due to her decline in her health we had to cancel installation, Indy renovation refunded her money...

Very unprofessional. Refused to come to my neighborhood at 5pm in the afternoon because they said it was unsafe. My gas has been cut off for 3 days and I've just had major surgery. I can't cook, shower, or heat my home. They originally said they would be at my place in 20mins then called back and said 9am the next morning because my neighborhood was unsafe at 5pm in the afternoon???? When I called to make a complaint the dispatcher said I was irate ( which is a lie) and said they would not come at all. They basically didn't want to come to my neighborhood (aka black neighborhood after dark) at all anyway...I suggest not using this company at all. Racists and unprofessional and inconsiderate.

Awesome service!  Super nice technician. I've got HEAT!  I've called McNeely for plumbing and now I'll call them For HVAC

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!