Best in Indianapolis IN

I called Henderson Plumbing on two separate jobs and both jobs were completed in less time than quoted and the plumber, Eric, was very knowledgeable, extremely neat - leaving NOTHING to clean up after his visit, and explained in detail how to avoid any future problems.  I am on well and septic tank and Eric took the time to make sure we understood how all worked together, how to extend life on the filter, placed water shut-off value where I could easily find/use, and what we would need to do to avoid any potential pitfalls.  (Eric was great!)
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Would HIGHLY recommend Henderson Plumbing, friendly, customer service oriented and both jobs were handled with no hassles and under-budget.  Only wish I discovered Henderson sooner.  Would have saved me lots of money and a LOT of after the job clean-up time.

We discovered a sudden leak, within the basement, during late evening hours ... we'll just say we were lucky to have found it before total destruction of the basement occurred.  As we had no idea who to call, we called one of our best friends, in Arcadia, and he immediately said, Call Brian Hunter!  Then, he gave us Brian's phone number.  Within 15 minutes, Brian and an assistant arrived.  They traced where the leak was coming from.  After removal of toilet in laundry room, just above the basement pipe/leak, cleaning out, then fully repairing all of the pipes connected to this, the leak stopped.  

A week later, we suddenly discovered another leak.  This time, it was down a bit from the earlier leak.  Brian once again arrived in about 15 minutes, and quickly discovered this particular leak was due to a broken sewer pipe, outdoors.  As he does not do outdoor sewer repair, he referred us to a phenomenal person/company, who did all the repair for that issue.

In the Spring, we will be doing some updates within our home for the plumbing.  Hunter Plumbing will be the company called/hired to do the work.  We HIGHLY recommend Hunter Plumbing!!!

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

Always very helpful and responsive. They've helped us many times over the past seven years, and the service has always been great.

Firstly, the person that answered the phone the first time I called to ask questions and make an appointment was very polite and professional. She was able to get me scheduled and on the day of the appointment to have my water heater looked at, she kept me updated on how long the plumbing crew would arrive. The crew were very professional and explained everything they had to do. They even called me an hour after they were finished to make sure my water was hot again. Really appreciate them  will be using this company for all my plumbing needs in future.

This review is for both Commercial Service HVAC service AND their partner company, R & S Plumbing.

Two years ago, when we bought our home in Bloomington, the HVAC system needed to be upgraded. The estimate we received from Commercial Service was the most reasonable we received and they had the quality HVAC equipment we wanted. The installation was not easy (very tight space in our cellar) but they did a great job. We have them come back every year for seasonal maintenance and they are friendly and efficient.

Regarding R & S Plumbing, we had them install a sump pump in our cellar when we first moved in. Another difficult installation that they made look easy.

Yesterday I discovered a leak under the kitchen sink. It was 3:30PM but the dispatcher from R & S was able to get a plumber over to our house within 30 minutes. The plumber who arrived was awesome. He found the leak right away and not only repaired it, but showed me why it was leaking. He also tested his repair several times to ensure that all was well.

The charge for the plumbing repair was just over $100 which I thought was very reasonable. Highly recommend both Commercial Service and their partner company, R & S Plumbing.

Very Professional!  Great Work!  Use them often...if your looking for a good reliable Plumber or HVAC (they do this too!)...I highly recommend and they won't make you take out a 2nd Mortgage to get your work completed!

For nearly six days I have had a serious gas leak. Brandon with powerhouse plumbers is a phenomenal guy. He came out and recognized the mistakes and was able to fix them very easily.

This company is fast, efficient, and accurate. They do not mess around and they are very professional. I would recommend them to anyone looking to get something done correct the first time!!

They were very helpful, fast, and efficient. They even gave us tips on our water softener and told us how to fix our toilet much more cheaply than they could have done. The reason why we called was because we had a sink overflowing in our kitchen, and they were able to fix it by snaking the line out 75 feet. It was 348 dollars, which they told us before they started working. It was expensive, but seems comparable to other services. Very nice guys.

Had a very positive experience with Jeff resolving our clogged shower/tub drain. He explained things clearly and completed the job in a timely manner. Will definitely use their services in the future!

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response but a little less than honest when it comes to how much you actually pay them.  They really push their product as a replacement rather  than want to try to repair what you already have.  Hesitant to even try so not sure if they just want to make more money on full replacement or aren't confident in working on other brands?

On time Plumber  ??  Not in my experience!  I called on Friday to request and schedule service on Monday.  I was given a time frame of between 4:00 -6:00 pm. At 4:30 someone from their office called me and said it would be closer to 7:00 before they could get there. That's not what I agreed to, but ok.  At 7:10 I had not heard from ANYONE from Benjamin Franklin Plumbing.  When I called to find out when the plumber would be there, I was told that they were wrapping up with the previous customer, but they couldn't give me a time or even the location of the plumber.  It could be anywhere from 5 minutes to 2 hours!  Are you kidding me? At 7:30 after no-show/no-call from anyone, I called back and cancelled the entire thing.  What a TOTAL WASTE of my time and my tenants time.  I'm taking my business elsewhere!

Very poor professionalism, which makes me question their work. My husband scheduled an appointment last week, got our confirmation call two days before our scheduled appointment for Sat. @ 7:30 am. Was a No Show - No Call Left them a voice mail. Called back again on Monday and was told it was miscommunication. They did apologize but, again, makes me think twice about having them do any work for me now. Very disappointed

2-15-18
I called Gordon Plumbing since they were a vendor referred by AO Smith as a certified vendor. I was having a problem with my water heater not providing hot water.  The tech came to my home and he had a great demeanor. He told me that I was not receiving hot water because there was lime build up. He said to fix the problem that I should install a water softener. Gordon does not sell water softener's so I called another company to purchase one. The informed me that installing a water softenter is not going to make hot water flow through out my home. This is a measure that needs to be taken after the water heater has been flushed out.  This is more of a preventive measure, that it would not remove all the existing lime build up. I called Gordon Plumbing back to inform them of this.  The young lady who answered the phone was the rudest customer service rep, I have even encountred. She told me she could send out another technician but I would be another service fee after I had already paid 140.00 with no resolution to the problem.  She customer service rep agreed that he should have offered to drain the tank but he never did. I asked to speak with the manager several times, she said I heard you say that several times. She never put a manger on the line, only told me that she had spoken with the manger and they could come back out and drain the water heater for another fee or cancel the appointment. I cancelled the appointment after being mistreated and spoken to in a disrespectful manner. DO NOT USE THIS COMPANY FOR ANY PLUMBING NEEDS THEY WILL NOT SOLVE YOUR PROBLEM AND WILL BE RUDE TO YOU AS WELL AFTER YOU HAVE PAID THEM. BEWARE!!!! 2-15-18

They have provided several services for my rentals. they are on time  professional and try to work you into their schedule if its urgent. I also love that they dont try to sell you replacements when not needed but will help in maintaining function.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!