Best in Indianapolis IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

We had an issue with plumbing in the basement. They ran lines for a water softener and replaced an outside spigot. After a couple seasons the outside spigot caused issues again due to harsh weather conditions. They came out and took care of the issue. There is no other plumbing company I would rather use in the area for any plumbing issue. Don't waste your time and call them first.

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

Plumbing issues great and small, I've called Mishler for them all. Seriously though, the work these guys do is phenomenal and they are very honest and straight forward about pricing and availability. They might not be the cheapest in some areas but as with most things in home repair, you get what you pay for. I'm always happy to pay and know it will be done right the first time and with high quality. Highly recommend!

Thank you to Indy Water Heater and Softener LLC!!! They were responsive, thorough, and incredibly easy to work with. I thought I would be without hot water for much of the week and in four hours the slab leak we had was found, repaired, and covered back up. Thank you for the great work!

Well the service was what it was expected to be. The AC works fine now and they time frame in which they delivered was good also. Only one day between call to appointment, so that was decent. My issue here is the pricing. With only having blown two capacitors, and coming away with a 307.00 bill, I find this pretty high. The two capacitors that were replaced in my unit only total to under $50.00. That's not even buying cheap parts made in China either. So to come away with a high bill for what took about an hours worth of time is pretty ridiculous. Commercial has serviced my Air for a couple years now and had been pretty reasonable prior to this. But after their We go by a pricing book for our repairs, not actual costs, that is deterring me from them for any future repairs. Not every job is the same set up or design. To price everything off of the hardest to get to, or hardest to work on units is extremely poor practice. Base the work off the job at hand and nothing else.

Very Professional!  Great Work!  Use them often...if your looking for a good reliable Plumber or HVAC (they do this too!)...I highly recommend and they won't make you take out a 2nd Mortgage to get your work completed!

For nearly six days I have had a serious gas leak. Brandon with powerhouse plumbers is a phenomenal guy. He came out and recognized the mistakes and was able to fix them very easily.

This company is fast, efficient, and accurate. They do not mess around and they are very professional. I would recommend them to anyone looking to get something done correct the first time!!

I can't thank this company enough. I will continue to use them. I have used this company three times. I first used them to install a toilet, change water lines under my sink. Monday I came back from out of town to a flooded yard from a leak under my slab. Attaboy came out the SAME DAY, assessed the situation and used a leak detection company to locate where the leak was and we had made a plan to fix the next morning. After last night, I came home to standing water in my kitchen and bathroom (where the located leak was) and I called Chris, and he answered me right away and volunteered at 10:00 PM to come shut my water off for me. I don't know of another plumbing company that would do that AFTER HOURS on their own time. I woke up this morning to the utility company already marking my yard and Chris has been here since 8 AM working on it. They have been johnny on the spot and WONDERFUL to work with. They also noticed I had a recalled line on my softner and will replace that for free while they are here. I AM SO IMPRESSED with the customer service I have received.

Roto-rooter came out to clear our stoppage in the plumping and also used a camera to locate the problem.  They only charged one fee (as opposed to another company we used).  The also left the area looking clean!!  (Last company made a complete mess)  I was so pleased to have a house that remained clean after plumbing work.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response time. Technician was knowledgeable, friendly, and had clean appearance. Found our problem quickly and completed repair with new parts. Pricing was fair.

We have had a thoroughly unpleasant experience with this company, which we had used previously.

Our 16-year old toilet needed a new flush valve. My husband called the company and made an appointment with the young woman who answered the phone. She gave him a 4 hour window for the following day; the plumber never showed. When he called back, it appeared that she had been so focused on trying to sell him a yearly contract during what he described as a lengthy conversation that she'd neglected to schedule the plumber.

So--new conversation with new phone person, also lengthy, during which my husband gave her the make of the toilet (Kohler--a pretty standard brand) and the part number of the flush valve we needed. (She had clearly never heard of Kohler--asked what that was and could we spell it, which was disconcerting.)This time, the plumber did show up (the following day), but without the part. Evidently, she hadn't passed on the information. He said we really should buy a new toilet. We declined.

This was a Friday; the plumber left saying he would secure the proper part and be back Monday. Monday he came with the wrong part.

Our daughter suggested calling Hope Plumbing. They had a plumber at my home within an hour of my call who installed the new flush valve. Toilet now works fine--we didn't need a new one, and the plumber from Hope didn't say we did.

Needless to say, we will NOT be using Ben Franklin Plumbing again.

Indy Renovation did an amazing job!  We love our new master bathroom!  It's like a Spa in our own home!  The 2 men who did all the work ensured we were happy each and every day!  They were so talented and neat/clean!

Have been out to work on our toilets 3 times now. The first visit, we were told there was nothing wrong wrong and he left, the second visit he came in, did something (we didn't watch to see what, as we thought he was working) and then he came out about 15 minutes later and said it was fixed only to have the issue reoccure the next day. The third time we called we were told it would be a day or two before they could come out, 3 days later he arrives and this time brings in a snake to actually clear our lines and then he informs us that the water pressure is too low and that is why we are having all these issues (remember this is after 3 visits we are told this). So we ask if he could adjust the pressure, and that's when we are told that would have to be a separate work order, that will have to be called in and we can come back out and do it.

Unfortunately for us this same company is constantly being called by our employer, I just hope it's not something underhanded, but what ever the cause, it's us employees and our customers that are incinvienced. I just want to warn any honest companies out there away from this place.

DON'T CALL THEM!!!

McNeely Owned came out to my 92 year old mother's home to service her Air Conditioner Unit and basically charged her nearly 3hrs labor ($180) for approximately 45min Worth of work. This was this year  (June 2013)  and what makes it so bad is they had done the exact same work  in July the previous year which indicates that they are not fixing the problem, just bandaging it in order to come back and repair again.

Air conditioners are only used a good 3 to 4 months out of the year and for it to be fixed in the middle of summer and then need the same repair in the beginning of the next summer says allot about the quality of work at McNeely.

The service guy Kirk is a really nice Iraq war Veteran that is very pleasant and professional, but the so called owner Kim is a real BIT%H to deal with. Very nasty and snippy attitude. I tried to be reasonable and offered to pay 2hrs of labor and she said NO! The Bill Stands!!! and immediately threatened to place a Mechanic's lean on the property.  She then went on to inform me that I had to pay for kirk the service guy's drive time from when he leaves his previous call till he gets to my house, while he works on the unit, while he sits in his truck to cool off, while he calls the dispatcher for his next job etc... Basically I have to pay 3hrs. of labor for 45min of work.

Not Good People To Do Business With At ALL!!!!

I have heard that they actually use to do business as ARS (Air Conditioning Ripoff Service) but then they changed the name for obvious reasons, never the less ARS as well as McNeely are banned from working on this home and we will never call them again!!!

JC

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!