Best in Indianapolis IN

We did not have hot water and I called late on a Thursday afternoon.  Nicole answered the phone and was very thorough in asking good questions to double check that gas valve would be covered under warranty on water heater after she double checked with supplier.  She called me back within 5 minutes to confirm appointment with owner next morning to only pay for labor as part was covered under warranty.  Paul Henderson did a thorough job installing new gas valve and double checking all the components to get our hot water back on and he did not charge for extra labor even when he had to fix another part not connected to new gas valve!  We had other plumbers quoting much higher price as they did not take the time to double check if water heater/parts were covered under warranty.  Their customer service is top notch and we highly recommend them for your plumbing needs!

Best plumber around!!!
We've had Brian come out twice (at two different homes now) to do a water heater replacement!  They were fast.  Efficient. And, and very fair price!
Highly recommend!!

Outstanding Plumber! We are new to Brownsburg and a coworker recommended Cornwell's. Their pricing is very fair, scheduling was easy, and the work was top notch!

We needed an expansion tank installed on our hot water heater and the first plumber we called, quoted us an absurd amount. We called Cornwell's; the price was good and what we expected. The technician that came out was helpful and knowledgeable. He told us some things we should consider doing in the future but did not try to oversell us on anything.

I wish I found Cornwell's the first day we moved to Brownsburg. They will be the only plumber we call from now on.

Very Friendly. Price is very reasonable. Just wonderful people that offers wonderful services.

We have a clogged sewer vent stack which has already been diagnosed and only needs repaired. The plumber showed up on site and said there's no issue with the vent stack but there is soap scum, You just need to take care of your stuff. He was there for the service call fee and nothing more. He never intended to do any work. I cannot recommend such an unscrupulous business.

This company is the absolute best.  We've gotten both our furnace and hot water systems replaced by them, as well as annual maintenance checks.  

They are upfront about repairs vs. replacement options; we were able to squeeze another year of 'borrowed time' from our furnace before complete replacement for only ~$100.  Scheduling is a breeze on-line, the technicians are ALWAYS reliable, and they are prompt/easy to get in touch with for any estimate questions or concerns.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

We had these guys replace our water heater. They left a gas leak! When I called to see if they could come out to fix it I had to leave a message and didn't hear back from anyone until 8:30 at night (4 hours later). I talked to the man who installed it and he made a gas leak seem like no big deal stating, Unless the smell is so bad you can barely breathe, it isn't really harmful. What?! He said the could come out the next day to check it since I had a one year warranty on the labor. We called FOUR times and no one retuned out calls. We were forced to have another plumber come out to fix the leak. We are now having our credit card company dispute the charges. What a mess! Do not use these guys!!!!

My husband and I hired them to unclog our double sinks in our master bathroom. I called them around noon and by 2:00pm a plumber was there. After a bit of negotiating, the price became reasonable. They were responsive and friendly. As long as you make sure to ask for every little price factor, I would recommend them. They did a great job and it didn't take more than half an hour!

I was satisfied with my service, but it was over priced.  Kris was great both times he came to my home.  I know that I should have done more research before making a decision, because I could have had the same service done for $93. It seems that your people are trying to get the business by any means necessary and they don't care if you go into debt trying to fix your problem.  I was advised to get the water jet service for $750 or to fix the pipe for a few thousand dollars.  Jason suggested that I get a payday loan to help pay for it.  It seems that this company is money hungry and don't care if you go into debt to fix your problem.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Installers threw on umarked breakers that were not feeding the furnace and nearly caused electrical injury.  Installers didn't know an electrical circuit and I had to troubleshoot circuit for them.  Installers did not seal furnace - was losing alot of air and heat into garage.  Installers wired the A/C with the furnace so everytime furnace kicked on (in below zero weather) the A/C kicked on.  Installers agreed before performing work that company would bill us and then we could pay.  Owner (Chad Christian) then threatened to rip out new furnace if didn't pay on the spot.  Owner then also rudely dismissed every complaint that furnace was not heating house (when it was wired wrong).  Took 36 hours and alot of dealing with attitude from owner to get that fixed.  Lastly, because it has taken 7 days (which includes weekend and holiday) to pay the invoice, owner calls and rudely berates me for not paying yet while at the same time berating me for responding with all this same feedback to a feedback request email they sent me.

On time Plumber  ??  Not in my experience!  I called on Friday to request and schedule service on Monday.  I was given a time frame of between 4:00 -6:00 pm. At 4:30 someone from their office called me and said it would be closer to 7:00 before they could get there. That's not what I agreed to, but ok.  At 7:10 I had not heard from ANYONE from Benjamin Franklin Plumbing.  When I called to find out when the plumber would be there, I was told that they were wrapping up with the previous customer, but they couldn't give me a time or even the location of the plumber.  It could be anywhere from 5 minutes to 2 hours!  Are you kidding me? At 7:30 after no-show/no-call from anyone, I called back and cancelled the entire thing.  What a TOTAL WASTE of my time and my tenants time.  I'm taking my business elsewhere!

Very poor professionalism, which makes me question their work. My husband scheduled an appointment last week, got our confirmation call two days before our scheduled appointment for Sat. @ 7:30 am. Was a No Show - No Call Left them a voice mail. Called back again on Monday and was told it was miscommunication. They did apologize but, again, makes me think twice about having them do any work for me now. Very disappointed

I was very pleased with the service of Mr. Bill Applezet. He tried to work quickly and economize his time. My invoice was about as I expected it to be.

They have provided several services for my rentals. they are on time  professional and try to work you into their schedule if its urgent. I also love that they dont try to sell you replacements when not needed but will help in maintaining function.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!