Best in Indianapolis IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

Best customer service! Friendly and always on-time. I've had them help me multiple times. 100% satisfied with service and rates!

Tech was fast and knowledgeable.. Definitely recommend Cornwell. They did the job for only $125 where another plumber (Hope) wanted $750.

Very Friendly. Price is very reasonable. Just wonderful people that offers wonderful services.

We had a water softner put in place a few months ago and I have to say it has been a huge improvement.  The staff was wonderful and professional.  Danny, the owner came out personally and gave the quote since a mutual friend recommended him.  I love my new water heater.  You are my plumber for life!

I first called Roto-Rooter, but they couldn't give me an appointment date after 2 separate phone calls in 5 days, so I decided to try Commercial Service. They arrived a half-hour before the appointment time, but they called first to make sure it was OK. Very friendly, efficient service. I had them take care of 4 separate plumbing issues (2 very minor, 2 more difficult), and they were done in about an hour. No complaints. Would recommend

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

My 1940s So. Bro rental that I'd purchased a few years ago had experienced root growth in the main drain and after years being dormant, it began backing up with use.  I'd already paid Just Drains to clear my main drain (rude, never again), and they went in from the line in the yard.  Now I had yet another issue that needed attention.  On Valentine's Day, a Sunday, in the snow.  

The renters had neglected to keep me informed of the bad situation that had progressed into an emergency, simply shutting the basement door, and we were now in deep sh*t (literally, ankle deep).  I was absolutely mortified and in tears after contacting someone to help me out earlier to no avail.

After calling a few places, I finally spoke to someone at Powerhouse and got a quote for $175 - same day.  The owner arrived to my mess and was very friendly and considerate of the situation.  He went above and beyond, ensuring that he ran the snake out to the street more than the average job to be sure it wouldn't soon happen again.  

As everything began to drain, he then cleaned up the mess and hosed down the basement so I wouldn't have to.  Of course once it dried I had additional sanitizing to do, but I was so happy with the experience that I told everyone about it.  Best worst Valentine's Day ever!

Now that I'm looking through my reviews, I realized that this MUST be added, despite the time that's passed, because I still recommend them to my friends.  

If only I could find an equally good electrician. Anyone?

Kitchen sink was clogged.  Tech used industrial snake (plug-in version) so very powerful.
It did concern me that he was going to bust the pipe, but assured me it wouldn't.  
Days later, realized a leak in the basement.  Knew it was because of the plumber drilling out
the clog.  Water damage to ceiling and drywall!  Another tech came out and determined the 1st tech pierced a hole in the interior piping.....as I feared.   It was at first a hassle to get them to
pay for the clean up, but they used Indiana Restoration and paid for everything.  Although,
I did pay upfront for the drain clog like $200.

3 years ago we had a garbage disposal installed by a plumber who lied to us about being licensed/bonded/insured. It was installed incorrectly and leaked everywhere, and eventually rusted through. Roto Rooter assisted us in replacing the unit and our licensed/bonded/insured technician was helpful in advising what courses of action we can take to report the previous unlicensed plumber. Thanks for a job VERY well done and for helping us navigate through the Plumbing Licensing Authority website to check the status of licenses. Many, many thanks!

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Quick response but a little less than honest when it comes to how much you actually pay them.  They really push their product as a replacement rather  than want to try to repair what you already have.  Hesitant to even try so not sure if they just want to make more money on full replacement or aren't confident in working on other brands?

My mother has always used Benjamin Franklin Plumbing for all of her major plumbing needs. (Sewer line breaks from tree roots, replacing galvanized plumbing with all PVC.. new hot water heaters.. new sump pump batteries.. you name it.) It is always something more that we needed to do to the tune  of thousands and thousands of dollars.

I am so aggravated and frustrated to learn they have been overcharging her this whole time and when we needed something as simple as a grey water pump replaced for our washing machine they were unable to fit that in.

They sent three technicians to our home who were here to do only a fall maintenance.. would have kept on repeating that water heater flush into my open sump pit again and again. I got the same run around each time!
We don't have that in our request order, we don't have the parts on our  truck, we couldn't possibly install that today, we have a closed parts department after 4 pm.
It's 2 pm? How do you explain this?
Plumbers have shown up here and not wanted to work.

If you make an appointment you get a four hour window.. if it isn't the 4 hours you chose, well- oh well.. they'll get someone to you when they want to.
If you make an appointment for afternoon or evening they will call you in the morning to confirm. If you are not answering at 7-8 am for your 5 pm appointment  (cause maybe you went to work?) They won't come to your 5 pm appointment.

Today marks the third time a gentleman showed up at my home without the  pump to replace the grey water pump. He looked at me like I was an imbecile. We don't have these parts on our trucks, I am only here to do the Fall maintenance on the Hot water heater.  I will speak to my manager. I'm just a tech and not qualified to replace such an item.

Same old song and dance and by this time I have had two other quotes for the pump.. Benjamin Franklin was going to charge me more than twice what it costs anywhere else, Even after my poor mother has paid for all of this repeat business for 14 years. They were talking about perhaps giving her a 10% discount on the overcharged pump! Coming the next morning!

Do NOT give your money to these crooks who give 0 concern to you or your repeat business.. or your little old Momma  for that matter. It makes me wonder how many of those things she's been having replaced (besides obvious sewer lines) really needed replacing?
I hate that this company has become what it has become.

The whole time I'm trying to complain I am talking to some woman ( at great length; over an hour and a half)  who is trying to micro-manage me and tell me how of course I'm right, she's a new manager who will make sure my issues and situation are addressed by management and taken care of in a timely manner. I will have to deal with some other irate plumbing manager in the morning first thing.. I said no thank you.

The majority of the men who have come here from Benjamin Franklin are totally disrespectful to women. They talk down to you and they think you're stupid. Wasn't going to get another thousand dollars out of us!

Horrible Redneck family who doesn't pay for work that has been done. If you sub contract work out you still have to pay!!!! Refused to pay after they couldn't do their own work!!!!

Have been having problems with water backing up in basement drain.  Have been trying to get this resolved for a while now and the company which handles the coverage I have for sewer issues recommended Gordon Plumbing.  Rudy came out and spent nearly all day trying to find the problem which he did do, then explained everything and cleaned up at the end.  This hopefully ends a very frustrating problem; he was professional and friendly and very polite and he fixed it!  Thanks!

They have provided several services for my rentals. they are on time  professional and try to work you into their schedule if its urgent. I also love that they dont try to sell you replacements when not needed but will help in maintaining function.

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!