Best Plumbing Services in San Antonio, TX

To be honest the last thing I want to do is write this review, but the reason I am doing it is so that others can hopefully learn from my mistakes and maybe have a chance at avoiding them. I contacted this business, among 4 others, to get a quote to install an irrigation system in my home (front & back yards). The quoted price was fair and although he wasn't the most expensive, he certainly wasn't the cheapest. I ended up going with him because the few initial interactions with him were quite pleasant and he told me he could do the job right away.
My problem with the job didn't start until the actual job was supposedly completed. It took an entire day just like I had been told. Initially I had been pleased to learn it would take only a full day to complete the job since I was anxious to get it done. In hindsight I should have been more focused on making sure it was done to my expectations, even if it meant taking a longer amount of time to complete it. When the job was done and before the team left my house, I spoke the team lead regarding the location of the main irrigation control box. This box is quite large and it had been installed in the exact center of my front yard. It wasn't to an edge of either side of my house or in a corner somewhere, it simply was in my opinion in the most inconvenient place they could have put it. Picture a square sized front grass area in front of the main window and door of a home and now picture a very large control box in the very center of it. Which is why, before the team left that day, I asked for it to be moved. The team lead looked me in the eye and told that it could not be move. They left quickly after that even though I was clearly not happy about the job. I figured I would get a chance to express my dissatisfaction with the owner when he would inevitably contact me to check on my satisfaction of the job that had just been completed. He never came to my house that night or call to talk to me about the job. Instead, I received a text with a web link to his Yelp business account for my review. I actually didn't write a review that night. Mostly because I didn't consider the job done, but also because I didn't want my emotions to be reflected in my review. I did however text him back two days later and asked him to contact me when he had a chance to discuss a concern I had about the job. He called me back a few minutes later and said he would let me know when could stop by my house.
It was over a week later when I met him at my house. I got right to the point, I wanted the main box to be moved to a different location, any location, in my yard that wasn't in the dead center. He said I should have said something the day the team was at the house doing the job, to which I replied I had and that his team lead had told me it couldn't be moved. He sounded incredulous at first, but then told me they probably just wanted to go home which is why the lead had lied. He said obviously the box can be moved, but then started to talk / think aloud for the next couple of minutes that it might not be easy and he wasn't sure how to do it yet, etc. It was at that exact point I mentioned I talked another irrigation licensed company in town and gotten a second opinion on the matter. I told him they had confirm to me that in fact the box can be moved. They had also explained it's common business practice to not place it in as obvious of a spot as mine had been. They asked me if he backed up his work, to which I replied he did. They recommended I try to fix it with him since the job had a warranty. At the end of the conversation, he finally agreed to fix it. However, he said his guys didn't work for free and that it would cost me additional money. Work for free ... those words stuck with me because I paid a significant amount of money to get the job done to my satisfaction. I certainly at no point asked for discounts or favors. I simply paid on time a very fair market value for the services I wanted done at my house. The main box was finally moved yesterday, and I seriously wish I could say my last exchange with him was pleasant for me, sadly it was not, but at least my interactions with this business are finally over.
All of this leads me to the main reason I am writing this review at all. If you, like me, are seriously considering the same kind of services for your home with this business, then listen up. Make sure you get everything in clear writing and both sides agree on what exactly will be done, down to the smallest detail. Do NOT assume, like I did, that it will be done right. Please use my naiveness and mistakes to avoid yourself some unwanted stress and save yourself some serious cash by having a clear contract. Or at the very least, a strong common verbal agreement on what you want done. But above all, if you want something to be done a certain way and you are willing to pay to do it, then don't let anyone try to convince you into accepting anything less than what you wanted.

H&S Backflow is incredibly responsive and efficient. Mike came out diagnosed the problem and was able to repair my pool backflow issue the very next day. Will definitely be using them again for any of my future needs!

HIGHLY RECOMMEND:

Had a kitchen faucet replaced (I suppled the faucet- he was cool with that). Plumber also replaced two cutoff valves-one that needed to be replaced right now and one the plumber recommended since it was old. ( He gave me a choice about whether to do second valve ) . Price was fair, comparable to other quotes. Gave me a discount on installing the new valves since it was an add-on.

Very fast next day morning service, prompt arrival at appt. time. Worked neatly (minimal spillage ) and cleaned and dried under the sink thoroughly after the job was finished.

Great job all the way around.

We contracted for this company through Lowe's for a toilet installation.  They did a superb job, removing the old toilet and installing the new toilet in record time.  They were very careful to ensure that no mess was made and they hauled off the old toilet as well as the box from the new toilet.  This is a first class operation.  They are not happy until the customer is happy.

I called this company once before, and cancelled due to timing. What a regret. Not only were they professional. He was informative and honest. Honored a miss quote in pricing. Did a walk through. And gave me free advice. Was never pressured. Can't say enough. If you want your plumbing done right call Premire Works!

I recently purchased a home in Austin and began have to problems with my sprinkler system. I was advised by a landscaper that I may have a leak in the underground pipes. I called Alex and, rather than come out and charge me $100 for a service call, he felt that 99% of the time re-setting the control panel would solve the problem. He graciously spent 30 minutes with me on the phone and resolved my problem.

Not only will I now use Austex for my sprinkler service in the future, I have also referred him to a friend of mine that is having problems with flooding due to a faulty french drain system, and I am confident Alex will provide him the best service possible.

Very honest, respectful, diligent and kept us in the loop of status on where they were to reaching my parents house. Despite the weather ordeal and weather they made it out in a timely fashion and fixed it on the spot!!!

Atlas Plumbing replaced a water heater within 5 days of their diagnosis. They were timely, courteous, and made sure the job was properly done and up to code. A couple days after the water heater was installed, one of the toilets coincidentally clogged. We called another plumber who couldn't unclog it and told us that it would require taking the entire toilet out at a charge of $400. We called Atlas right after that plumber came out, and they were kind enough to squeeze in a last minute look. They easily spotted the problem, got it unclogged within 5 minutes, and the most impressive thing of all was that they didn't charge a dime for the trip out nor the unclogging!! Louis said he just wanted to do the right thing, instead of trying to squeeze more money out of me. That alone just speaks volumes to their character. We definitely recommend their crew!

Highly recommended. Clinton has gone the extra mile to do the complete job.

Not sure if they have good plumbing service or not since they cancelled due to weather. Guess they don't check the forecast and call 30 mins before an appointment and say they can't come out because of the rain. Iv seen plenty of plumbing services use a canopy. Thanks Mr. Plumber for wasting my day, you guys should call Mr. Weather next time. Then then called back to say they would come out, but Im not a fan of giving business to a company that starts off on the wrong foot.  You can't come out, you can come out, which is it?

The toilet in our apartment wasn't working right. The complex wouldn't fix it so we had Franco's plumbing come in and do it. He figured out right away what was wrong and fixed it. He was very professional, came on time and did it all for a good price. It's a family owned company and you can tell he knows what he's doing. I would recommend them!

When I called, I got a 2-hr window for an ETA.  They arrived a few minutes into that window.  They repaired and/or replaced three things, one in the front yard and two in my house.  They were professional, courteous, knowledgeable.  I found out they also repair central heating and air conditioning.  I will call them if either goes out.

This guy had his assistant work a total of 1 hour 10 minutes and charged me for 2.5 hours at $87.50 per hour ONLY for the labor.  When I asked about the charges he said that he is master plumber not a handyman that is why he charged that much. He said that even though they didn't work the full 2.5 hours he was charging for driving from his office which is 10 minutes from my house.  So according to him it took them 2.5 hours just to change the washers and seats from the shower handles.  You want to hire this guy?  go ahead, his number is up there.

Called at 10:30 AM for a clogged main. Was exciting hear a tech would be here in 30-45 minutes.
90 minutes pass & no one showed up so I had to call & follow up. I was told this time 2 more hours because someone had truck problems.
No one shows up after two more hours so I call again.
This time I was told 90 minutes because the tech was just finished with another job & is headed my way.
3rd time calling after not being contacted that the timeline they gave me was still running late.
I call exactly 60 minutes later for the 4th time to see when a tech would be arriving. I was told another hour.
After another hour passed I called to cancel & was told a tech will be here in 45 minutes.
I kindly declined because no one had show up the previous 5 times I was told, why would this be different?

I waisted my entire Sunday waiting for no one to show up.
Unreliable & unapologetic. Not once did they apologize for all the screw ups.

These guys charge so much money, I could almost buy another house instead of having them repair my simple leak. It cost me $1250 to tell me it would cost $4000. Another contractor did it for less then their estimate. I sure hope Pleasanton gets a better plumbing company.

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