Best Plumbing Services in San Antonio, TX

To be honest the last thing I want to do is write this review, but the reason I am doing it is so that others can hopefully learn from my mistakes and maybe have a chance at avoiding them. I contacted this business, among 4 others, to get a quote to install an irrigation system in my home (front & back yards). The quoted price was fair and although he wasn't the most expensive, he certainly wasn't the cheapest. I ended up going with him because the few initial interactions with him were quite pleasant and he told me he could do the job right away.
My problem with the job didn't start until the actual job was supposedly completed. It took an entire day just like I had been told. Initially I had been pleased to learn it would take only a full day to complete the job since I was anxious to get it done. In hindsight I should have been more focused on making sure it was done to my expectations, even if it meant taking a longer amount of time to complete it. When the job was done and before the team left my house, I spoke the team lead regarding the location of the main irrigation control box. This box is quite large and it had been installed in the exact center of my front yard. It wasn't to an edge of either side of my house or in a corner somewhere, it simply was in my opinion in the most inconvenient place they could have put it. Picture a square sized front grass area in front of the main window and door of a home and now picture a very large control box in the very center of it. Which is why, before the team left that day, I asked for it to be moved. The team lead looked me in the eye and told that it could not be move. They left quickly after that even though I was clearly not happy about the job. I figured I would get a chance to express my dissatisfaction with the owner when he would inevitably contact me to check on my satisfaction of the job that had just been completed. He never came to my house that night or call to talk to me about the job. Instead, I received a text with a web link to his Yelp business account for my review. I actually didn't write a review that night. Mostly because I didn't consider the job done, but also because I didn't want my emotions to be reflected in my review. I did however text him back two days later and asked him to contact me when he had a chance to discuss a concern I had about the job. He called me back a few minutes later and said he would let me know when could stop by my house.
It was over a week later when I met him at my house. I got right to the point, I wanted the main box to be moved to a different location, any location, in my yard that wasn't in the dead center. He said I should have said something the day the team was at the house doing the job, to which I replied I had and that his team lead had told me it couldn't be moved. He sounded incredulous at first, but then told me they probably just wanted to go home which is why the lead had lied. He said obviously the box can be moved, but then started to talk / think aloud for the next couple of minutes that it might not be easy and he wasn't sure how to do it yet, etc. It was at that exact point I mentioned I talked another irrigation licensed company in town and gotten a second opinion on the matter. I told him they had confirm to me that in fact the box can be moved. They had also explained it's common business practice to not place it in as obvious of a spot as mine had been. They asked me if he backed up his work, to which I replied he did. They recommended I try to fix it with him since the job had a warranty. At the end of the conversation, he finally agreed to fix it. However, he said his guys didn't work for free and that it would cost me additional money. Work for free ... those words stuck with me because I paid a significant amount of money to get the job done to my satisfaction. I certainly at no point asked for discounts or favors. I simply paid on time a very fair market value for the services I wanted done at my house. The main box was finally moved yesterday, and I seriously wish I could say my last exchange with him was pleasant for me, sadly it was not, but at least my interactions with this business are finally over.
All of this leads me to the main reason I am writing this review at all. If you, like me, are seriously considering the same kind of services for your home with this business, then listen up. Make sure you get everything in clear writing and both sides agree on what exactly will be done, down to the smallest detail. Do NOT assume, like I did, that it will be done right. Please use my naiveness and mistakes to avoid yourself some unwanted stress and save yourself some serious cash by having a clear contract. Or at the very least, a strong common verbal agreement on what you want done. But above all, if you want something to be done a certain way and you are willing to pay to do it, then don't let anyone try to convince you into accepting anything less than what you wanted.

H&S Backflow is incredibly responsive and efficient. Mike came out diagnosed the problem and was able to repair my pool backflow issue the very next day. Will definitely be using them again for any of my future needs!

HIGHLY RECOMMEND:

Had a kitchen faucet replaced (I suppled the faucet- he was cool with that). Plumber also replaced two cutoff valves-one that needed to be replaced right now and one the plumber recommended since it was old. ( He gave me a choice about whether to do second valve ) . Price was fair, comparable to other quotes. Gave me a discount on installing the new valves since it was an add-on.

Very fast next day morning service, prompt arrival at appt. time. Worked neatly (minimal spillage ) and cleaned and dried under the sink thoroughly after the job was finished.

Great job all the way around.

I can't say enough good things about this company. We got a toilet install via Lowe's, and they were the contractors that came to do the job. They said our old toilet was installed incorrectly and that some minor work was needed before they could install it (that was outside the standard toilet install). They were so nice and told us exactly what to do and what type of cement to buy to fix it. Their company came back within a day after we fixed the minor repair. With a lot of contractors, they never answer the phone, and appointments take forever. They were right away with answering and scheduling. They were professional and friendly. I highly recommend this company.

Jose was able to come by the next day to look at our leak. He took the time to explain and answer our questions. After quoting other companies we went with his professionalism and reliability. He didn't pressure us into a decision but offered time and suggested we called around. We will definitely use him again in the future if needed.

Logan from Austex was awesome!  He repaired a broken pipe and head, tested the system, and replaced some heads with newer ones.  The old ones misted so much that in the heat of the summer most of the water evaporated before it hit the ground.  The new heads don't mist so the water actually gets to the grass.

I was going to aerate the next day so Logan marked each of the sprinkler heads for me, even making a trip to Lowe's to get enough flags to do the whole yard.  I paid for the flags, but the labor was all his :)

Not only was he on time and conscientious, he went above and beyond to make sure I was happy with the job.  Doesn't get any better than that!

Very honest, respectful, diligent and kept us in the loop of status on where they were to reaching my parents house. Despite the weather ordeal and weather they made it out in a timely fashion and fixed it on the spot!!!

We purchased a new home that had some of the hardest water I have ever experienced.  My hands were cracked and bleeding, my hair was getting dry and brittle and we were going through our soaps and shampoos like crazy with little to no lather.  We were also concerned about how dry our babies skin was getting from their regular baths.  A friend of mine recommended Atlas Plumbing so I called and had a great conversation about our options.  They came over to the house immediately and took the time to look over everything and explain how the whole process would work.  They were very up front about the costs and potential risks of installing a water softener on an older home which I appreciated.  They also gave me best and worst case scenarios regarding how much we would spend so that there wouldn't be any surprises.  I was grateful that they recommended spending more on a better unit rather than buying a cheap system that wouldn't last as long.  You really do get what you pay for.  They started work quickly and it was so nice having them around for the couple days they were here working.  Such lovely personable people who were fun to chat with.  They were so kind to my two 18 month old twins who just adored them.  While they were installing the water Softener I also had them replace our kitchen sink with a nice deep basin and new faucet.  They did such a beautiful job.  They were so quiet, respectful, and clean while they were working.

Highly recommended. Clinton has gone the extra mile to do the complete job.

Mr. plumber replaced about 20 feet of drain pipe under my house. It was a really big job and they worked so hard on it. They were so nice and considerate and did a great job. I'm so happy with Benny and his crew.

The toilet in our apartment wasn't working right. The complex wouldn't fix it so we had Franco's plumbing come in and do it. He figured out right away what was wrong and fixed it. He was very professional, came on time and did it all for a good price. It's a family owned company and you can tell he knows what he's doing. I would recommend them!

This company was assigned to me through my home warranty company, Old Republic Home Protection (ORHP), like the other one-star reviewer.

Hector came on time, and was very friendly. He checked out my lack of hot water, and went to my water heater. He turned up the thermostat to 125*F, then bounced! He was like,things should be good now! I seriously thought he would stick around awhile to make sure that made a difference, because it didn't.

A week later, Hector still hasn't entered a report on the work he did, so that my warranty company can know what to do next. I've called ORHP twice about this matter, and had them switch me to another plumbing company on the third try. It shouldn't be that difficult to write I turned up the water temp. Didn't take me a week to write that just now. Come on! I only want hot water. Do your job.

This guy had his assistant work a total of 1 hour 10 minutes and charged me for 2.5 hours at $87.50 per hour ONLY for the labor.  When I asked about the charges he said that he is master plumber not a handyman that is why he charged that much. He said that even though they didn't work the full 2.5 hours he was charging for driving from his office which is 10 minutes from my house.  So according to him it took them 2.5 hours just to change the washers and seats from the shower handles.  You want to hire this guy?  go ahead, his number is up there.

My neighbor had used Roto-Rooter years ago for the exact plumbing problem I was having, and she didnt have problems. So I scheduled service online. I was very detailed from the start, explaining that I live in a Manufactured Home that is 20+yrs old. That I have a waste water line clogged and its causing waste water to back up into the shower and toilet etc. I put in the wrong area code for my contact number, and did not realize this until no one showed during the scheduled time. I called the company and the woman said they had been trying to reach me, and that they could still make it that day. They would be here within 2 hours. They never showed. Since I initially screwed up, I decided to reschedule the appointment. The techs arrived on time and were very friendly and informative. The price I was quoted was $450 to unclogged my line. Ouch! I agreed and they went to work. After about n hour and a half of what sounded like the flooring in my home was being ripped apart, they informed me that I would need to have a Clean Out installed because my line makes a left turn to head to the main line and the Snake could not make that same turn. All homes have them normally. I asked what that would cost and they called their supervisor and they quoted me a price of $1300-$1500. I decided to shop around. They explained that once I got the Clean Out installed I could just give them a call back and they would come clear my line. They did not charge me for their time and effort, which I thought was cool.

I got the Clean Out installed for $500, and my friend who installed it informed me that I had a new leak. He said it was where 2 pvc pipes are joined. The leak was not there prior to Roto-Rooter. I made a note to point it out to the techs when they arrived. On Tuesday I scheduled service for Wednesday mid-day.

In my request I stated I had gotten the Clean Out installed and needed them to come back and unclog my line.
The tech that arrived was not one that had been to my home on the first service call. After getting him up to date on what had transpired with my clogged line, he informed me that Roto-Rooter does not service mobile homes. I told him they did a few days ago. He said he couldn't assist me and left. I called the company and was told by the female on the other end that Roto-Rooter does not make service calls to mobile homes. I told her that her techs were not a figment of my imagination. She basically hung up on me.

I was upfront from the beginning about this being a mobile home. How did they come up with the $450 they were gonna charge me to clear my line? Did I really need the Clean Out put in? Or was that a scam to try and get me to fork over that kind of money? What about the leak they caused?

My advice based on my experience is this, dont call or use this company.

I hired them due to a sewage smell in one of the bathrooms and $840.00 later a hole in my wall that I did authorize to find a vent pipe with no luck I stopped the bleeding and told there master plumber to stop working on finding the problem. And it turns out a $15 bad wax ring that they installed around 1 year ago was the problem that my renters discovered with no plumbing experience. What should have been a $100 max job cost me $865 and a hole in my wall to replace a wax ring.
I WOULD NOT RECOMMEND THIS COMPANY

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