Culpepper Plumbing Svc

I have used Culpepper Plumbing exclusively for at least 11 years.  Their work has been excellent and I have appreciated their professionalism - even when they had to dig up my entire front yard. ;) I have an appt to discuss another large job now.  I highly recommend them.

I am new to the area and based on the recommendation of someone I trust I called Culpepper plumbing.
The woman who answered the call was extremely friendly and did state that they were very busy but she would call me back when she could find a crew that was able to head out to my place since I potentially have a mainline failure.
I got to call back around lunchtime and the crew showed up about 10 minutes after that. Gus and Caleb were extremely professional and diagnosed the problem I was having out by the meter to be something much simpler than the mainline water service. Turns out it was the main line for the sprinkler system. Unfortunately they do not work on sprinkler systems but since they were here I asked if they had time to work on another project inside my home which involved 10 angle stop valve replacements and some installation of new fixtures. They contacted the office and we're given the go ahead and did a bang up job. Ran out of time and they will return to finish up. Really outstanding people to work with. I'm looking forward to meeting with the owner to discuss a possible solution for water softening. All in all I give them five stars. A pleasure to deal with. Quality work at a reasonable rate.

Reliable service and reasonable pricing.  I would recommend them if you need a plumber in New Braunfels or surrounding area.

AMAZING service! Easily made an appt. The other neighborhood recommended plumber never returned my two calls. It took a little under a week to get on the schedule. Had to call two days out due to a medical appt that would have interrupted my morning appt. She quickly changed my window from am to pm.  They arrived early in my window. Our fancy TOTO toiled clog took some sleuthing to figure out the issue. Since they knew the brand they diagnosed the issue and got to work. All of this took slightly over an hour. Patrick and Ben were as professional and knowledgeable as they were friendly.  Highly recommend based on our experience. Will definitely use again....hopefully not anytime soon, ha!

My moms water heater was way over 15 years old and we knew it wouldn't last. I called Culpepper and they were ready to come out next day. They came when they said they would. Very respectful during COVID times and wearing masks. They were professional all the way and we would definitely use them in the future

I absolutely LOVE Culpepper.  I was trying to connect a freestanding tub after a major remodel, and was so tired of hemorrhaging cash.  I was quoted $1000 by another plumbing company just to connect the tub...not install the mixer valve on the floor faucet because that had already been done by another contractor before the tile was set...but to simply set the tub and connect it to the drain line.  And it was on a pier-and-beam house, so it's not like they had to cut into concrete or anything.  

I don't recall the plumber's name, but he was young, professional, and super nice, and when he set the tub, he even used a TAPE MEASURE to make sure it was centered in the space.  I was blown away by that one.  

Our experience with another local plumber was not the same.  The other plumber was a heavy smoker with significant COPD (which I only mention because we had to help him lift a fairly light fiberglass aproned tub into place...we didn't mind, but we had hired a plumber so we didn't have to touch it after two years of hard work on my parents' house).  I had a reaction to the strong odor of smoke in his clothing.  Culpepper's plumber was refreshingly smoke-free.  

They charged a reasonable price, were responsive, and the work was performed perfectly.  I would recommend them to anyone seeking help with everyday plumbing issues or a major remodel.  They also would have cost less than the hourly rate I paid our original contractor to move plumbing in this bathroom.  I wish I'd found them sooner.

I have used Culpepper twice in the four months and I can only say they are GREAT.  I would never use anyone else.  Their prices are very fair and they come as soon as they can.  I am so lucky to have found them.
Carolyn Herbert

Ott Plumbing let me down when I went to them for assistance on a Boy Scout project, so I gave these guys a chance.  They were very friendly and tried to help, but they couldn't find what we needed.  I thanked them for trying then left.  Later my toilet's shut off valve was leaking, and I knew it was time to call the professionals.  Enter Culpepper to the rescue!  The receptionist was very nice and remembered me from my visit.  She fit me in and said they could be out soon.  Two or three guys arrived and were in and out in less than 30 minutes.  The bill was reasonable and the work was good quality.

Horrible service. They don't make appointments. Their model is if we call you when we're ready, you better answer the phone or we're sending our guy somewhere else. Not everyone can be waiting by their phone every second of the day...that's why normal businesses make appointments!  If you're a busy homeowner who can't just sit by the phone all day, just avoid this business.

Called them and they were booked, the very nice lady said they would call if someone cancelled, they did and she called. Two gentleman came out fixed my problem and it was out in an hour.

I knew Mr Culpepper when he was with Crenwelge and he's a fantastic plumber.

They were booked and still made it out. Very reasonable , very professional
also.

My friend has hired Culpepper at her place of business and was very happy with them, so on her recommendation, I thought I'd give them a try.  Big mistake.  My first contact with them was on January 6.  I was told they were totally booked and would not be available to come to my house until January 8.  That was acceptable to me...I thought since they were booked, they must be pretty good.  The morning of January 8 I called to see what time they would be out.  I was told by the receptionist they did not want to come out because my plumbing problem was outside and they were afraid some of the materials they thought they would need to use may not adhere in such cold weather.  I was told I would be a priority on Monday, January 12.  Today is Monday, January 12, and at 1:00 I had still not heard a thing from the company!  I called to let them know their services would not be needed.  Six days have passed since our first contact and nothing has been done!!!  I have called Boyce Plumbing out of San Antonio, and they are on their way to our house TODAY.  I have used them in the past and were happy with them.  I should have called Boyce from the get-go, but I wanted to give a local plumber a chance.  I will never call Culpepper again!