Best Plumbing Services in Texas

THRILLED
Very honest and came right away. Chris did a GREAT job !!!!
They are now MY plumber

After the great Texas freeze of 2021 they were the first to respond and install our new external water heater.  We did not get the same water heater as before (Rheem) due to supply issues.  It's an AO Smith and we notice the difference but not in a positive way.  Still, we are happy we got service so fast and professionally.  Price was fair as well.

Fast, Fair, Fantastic!!  Hired Clete to replace my garbage disposal - he did a great job for a fair price.  Then I showed him a hose bib I thought I needed to replace and instead of quoting me to replace, he tightened a nut and fixed it!  What a relief!  Great guy , great service!

Had a plumbing issue over the 4th,  Tanner was great, before coming out he gave me a few steps to try to fix myself.  The self fix didn't work, Tanner arrived quick, fixed my issue and even gave me a discount.   Looking for a great plumber. Call Above and Beyond.

This company replied quickly but the person I spoke with was not pleasant on the phone and wanted me to send him all of the relevant info via text message for his convenience rather than writing it down for mine. This struck me as lazy and not very customer service oriented. The quote to replace washers in bathroom sinks was very high at $150 per sink. He quoted me an hour to be there and I told him I need to know that that was accurate since the renter at my sisters rental property which I manage could adjust her schedule. He then changed it to an hour and a half and asked me how far it was from his area (Denton) to the home (Little Elm) - again this struck me as lazy (Google it) and indicated that they do not even know their own service area very well.

About 30 minutes after sending him the info he requested my credit card info via text. I told him I wasn't sending that info via text and asked him to call me. The next message was that he could no longer do it because it is not my home - something I told him over the phone.

Final analysis: if you manage a rental property or are a remote owner of a rental property this is not the plumbing company for you. Also, if customer service is important to you you may want to consider another. When I hung up I debated whether or not I even wanted to send this person to the home of someone I respect.

We had a couple of leaking spouts, one bathtub and a basin.  We called Garcia Plumbing on late Thursday afternoon and spoke with Georgia.  The repair was started and completed on Friday.
  Our plumber, Domingo was professional, polite and friendly.  Domingo used appropriate social distancing and wore a mask during the repairs, as well as wiping his feet each time he entered our home.  He explained the parts needed and the difference in prices.  He had the parts with him, and did a good and fast job at fixing our problems.  The price was affordable and reasonable.
  We will call Garcia Plumbing again the next time we need repairs or other plumbing work done.

We had what I thought was a slab leak in January. Turns out it was a leak from our kitchen faucet that had sunk under our floor. Morgan leak came out the next morning and fixed it same day. Excellent customer service and great work done. Thanks!

Brian was incredibly helpful and knowledgeable in a stressful situation. I appreciate the fact that he didn't just come to our house to make money but instead was determined to solve the problem.
Any other problems we have, we are calling him first.

Nick came and he is excellent to work with.  He fixed the problem in 10 minutes.  He would have liked to use a camera to see what the inside of the drain looked like, but he was sent out without the small camera that can go into a small pipe.

My only complaint is that when I booked the appointment they told me the minimum trip charge was $95 and that would be applied to the service.  But Nick informed me the minimum charge was $200.  They should have told me on the front end the minimum charge was $200.

Probably would have still hired them because of their reputation for quality work, but a 15-minute job charging for 2 hours seems a little over the top.  That's why I knocked them from 5-star to 4-star.

What a wonderful company. I needed a plumber to come to my house due to a clog in the bathroom pipes. It was already past noon on a monday and as a single mom I rushed home feom work to take care of the plumbing issue. I called 20 company and no luck having someone come over at the last min. THis was the first co that assured to call me back after they rearrange their schedule. Kathlyn called me back within 15 to 20 min to tell me someone will be at my house within the hour. They were on time and made sure everything was taken care of. Cant thank them enough! Will use their service in the future.

We were so grateful to Genzel Plumbing for finding a way to come out quickly to fix our outside faucet leak. We had put off getting this fixed but wIth the sudden cold, we were afraid of serious damage to our home's pipes. Although the problem was more serious than we realized, they worked with us on the price and the solution. We highly recommend them!

Could not have been more professional or more understanding my plight. All others in town put me off for 2-3 weeks and had the same story two weeks after the big freeze. When I called Billy Mc he came out the NEXT DAY! Problem solved. He has a customer for life.

The team at Horizon are professional, knowledgeable, responsive, and extremely good at what they do. I would highly recommend using Horizon for any plumbing needs.

Had Lonnie out today. Our 4 year old Glacier Bay toilet wouldn't stop running and the push button flush valves needed replacing plus who knows what else. This is an honest plumbing service which we have been delighted with for a couple of years now. When you call ask for Lonnie or Keith to handle the work. On time, very friendly, knowledgeable, fair and no Up Selling.  Exceptional.

I found a puddle of water in my front yard where the underground line had broken.  I called and they were able to come out that same day and replace the broken section of pipe.  I was amazed that he accomplished the work as quickly as he did considering the amount of digging and bailing of water he had to do.  The person who came out was polite and professional.  Plus, he put the dirt back where it was and cleaned up after himself.  I will definitely call this same company again if I need additional plumbing services.

Get a quote first even if you have used Rick's for ages and ages.

I have used Rick's for the last 4, almost 5 years in spite of the fact they are typically priced a little higher than other plumbers in town. They have always done a solid job for me and are always available but their prices have gone way up to the point of being ridiculous.

My usual, yearly sewer line clean out rate  (never more than $180) doubled this time. They claimed it was because they raised their rates but also cleaned the line to my garage apartment and that was a second line.

They had always cleaned that line before because it's all on the same line and the rate was still under $180.

They did come down on the price after I called the office but it was still way over priced. Main Sewer line clean out is quoted at $250, the branch clean out to my garage apartment is quoted at $175.

The original quote given was
$593 for 90 min of work, sewer line and branch line clean-out and toilet pull & reset.

I will no longer be using Rick's Plumbing Services nor can I recommend them.

Don't get caught in the $49 air-conditioning tuneup special, either. It is probable that you'll spend a lot more than $49 for the visit from the technician I had.

Sad to say this Company want to charge time and half starting at 4pm , when asked if could come back another said day told YES.  4 days later never heard from, called office and told when find out why and get back to me.  been 4 day still no word after 2 more calls where message left  no return call, called another  company   So Sad

Our bathroom sinks are back to back and backing up into each other. We paid for American Home Shield warranty.  i have several issues with both companies.  1.  I paid the $100 service call for plumbing on December 12, 2022. 2. On January 9, 2023, Next Level Plumbing marks our service request as completed. We had never even heard from them at that point. 3.  After hours on the phone, we got Next Level to send out a plumber on Saturday, January 14, 2023 between 8 and noon.  Note this is more than a month after we paid. 4.  The plumber did not make that time frame. 5. The plumber could not get the snake down the drain.  6. The drain pipe became disconnected on the back sink. So now we have no bathroom sinks availability.  7. The black gunk is all over the sink, the stool, the shower floor and the bathroom floor.  8. The plumber left before telling my husband that both sinks were not working.  9.  I went back to American Home Shield and the service request was marked as completed.  
It has been more that 24 hours without any bathroom sinks ... yes we have been using the showers and kitchen sink to wash our hand and faces.  We just had a texted that Next Level will be getting back with us.  I will update this tomorrow.

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