Best Plumbing Services in Texas

Obtained their services thru the Yelp app.

I asked for a flex water supply line on my toilet and valve install and repairs to 2 leaking tub faucets. 2-man crew, Drew & Jesse show up in a professional clean looking van, reviewed the situation, gave an estimate before work, left to get parts, and came back to finish the repair/installs in under an hour. Leaks stopped, hissing toilet gone, all tested before they left.
They also had a professional Point of Sale pay option, mini laptop/tablet, accepted credit as payment.

They were able to do the work in short order so I was able to return to my day job and resume my work. My time is valuable to me and the service and professionalism of both Drew & Jesse exceeded my expectations. Enough for me to leave a review.
Will recommend and use again.

After the great Texas freeze of 2021 they were the first to respond and install our new external water heater.  We did not get the same water heater as before (Rheem) due to supply issues.  It's an AO Smith and we notice the difference but not in a positive way.  Still, we are happy we got service so fast and professionally.  Price was fair as well.

They took care of my problem quickly and were very reasonable. I was quite happy with them and won't hesitate to hire them again the next time something comes up.

Had a plumbing issue over the 4th,  Tanner was great, before coming out he gave me a few steps to try to fix myself.  The self fix didn't work, Tanner arrived quick, fixed my issue and even gave me a discount.   Looking for a great plumber. Call Above and Beyond.

This company replied quickly but the person I spoke with was not pleasant on the phone and wanted me to send him all of the relevant info via text message for his convenience rather than writing it down for mine. This struck me as lazy and not very customer service oriented. The quote to replace washers in bathroom sinks was very high at $150 per sink. He quoted me an hour to be there and I told him I need to know that that was accurate since the renter at my sisters rental property which I manage could adjust her schedule. He then changed it to an hour and a half and asked me how far it was from his area (Denton) to the home (Little Elm) - again this struck me as lazy (Google it) and indicated that they do not even know their own service area very well.

About 30 minutes after sending him the info he requested my credit card info via text. I told him I wasn't sending that info via text and asked him to call me. The next message was that he could no longer do it because it is not my home - something I told him over the phone.

Final analysis: if you manage a rental property or are a remote owner of a rental property this is not the plumbing company for you. Also, if customer service is important to you you may want to consider another. When I hung up I debated whether or not I even wanted to send this person to the home of someone I respect.

I was having issues with my water heater. I called them and they came out the same day to take a look. They were out the next morning, and had the heater replaced in just a few hours. Everyone was very courteous and professional. Highly recommended!

This service is wonderful! When I called, they offered very detailed advice as to what was wrong with my piping. They were very professional and courteous as to what my problem was and were eager to help me! They offered a free estimate to come and determine the issue, and in just a matter of days they re-wired my piping through my house! I am very pleased with this service.

Casto is great! We've had them work on several projects for us and will always call them for any future issues/needs.

Nick came and he is excellent to work with.  He fixed the problem in 10 minutes.  He would have liked to use a camera to see what the inside of the drain looked like, but he was sent out without the small camera that can go into a small pipe.

My only complaint is that when I booked the appointment they told me the minimum trip charge was $95 and that would be applied to the service.  But Nick informed me the minimum charge was $200.  They should have told me on the front end the minimum charge was $200.

Probably would have still hired them because of their reputation for quality work, but a 15-minute job charging for 2 hours seems a little over the top.  That's why I knocked them from 5-star to 4-star.

Very responsive. Have had service from Kathlyn several times and always fair and efficient. No time wasted!
Very much appreciate Kathlyn and her staff

We were so grateful to Genzel Plumbing for finding a way to come out quickly to fix our outside faucet leak. We had put off getting this fixed but wIth the sudden cold, we were afraid of serious damage to our home's pipes. Although the problem was more serious than we realized, they worked with us on the price and the solution. We highly recommend them!

Do not use, I would never recommend them to anyone!!!
We called McMahon on Dec 30th they were supposed to snake the sewer lines, we told them (when we called) they were going to need the big auger to bring it out. The appt. Was at 8, the guys didn't get out of the truck until after 8:10 (they charge hourly) they did not bring the correct size auger with them, spend 20-30 mins trying to get it unclogged with no luck. The auger they bring was only 100ft (with the small diameter cable) they snaked the line once with the whole line and nothing, go in for a second try and only go 75ft and quit.  Tried to tell me it's old pipes and that there is roots in it. When I told the worker it was PVC pipe less then 6 years old, he had the audacity to ask me how I knew. (Did I ask you how you know how to plumb?)  They said they would need to go get the bigger auger, which I was under the impression was going to be $135, it was only $10 and they failed to inform. They think the clog is more than 100ft, they said the bigger auger it's 120ft and stops working at 100ft, (the power of the auger was not as good) at this point they are claiming the bigger auger is not going to do any justice.  I'm already over 45 mins into my hour and I said okay we will just leave it alone until my husband gets home (they give me a quote on new sewer line ($5,000.00).... That I don't need) and proceeded to charge me $125.00 keep in mind the job was not completed and problem not solved. Later that day we saw another plumber working on the neighbors pipes, we stopped and talked to him. Bradley Earp unclogged the line with the big auger they should have brought to begin with (he said the one they used was never going to be big enough, they should have known to not even bring it) his auger was 85ft, and told me that If he couldn't get it unclogged he wouldn't charge me. He got the clog unclogged in less than 30 mins. Much better service there. A one man team and true professional.
McMahon will record what's going on without telling you, which is whatever because I was not lying about what I said but it's against the law to not at least tell you that your being recorded. When my husband called to speak with them, they said they would give us a refund because they were under the impression that the job was completed. Few hours later one of their managers stops by and says that they offered to go get the bigger auger (no clarification on price or that they wouldn't charge me another hour.) He said I'll go listen to the recording and see what was said and call you back (basically calling me a liar). They never called back to discuss the refund.... They ended up never giving me a refund, so I called a week later to see what was going on and he said he wasn't going to give me a refund because I sent them away. When I tried to explain the chain events to the (manager) he hung up on me and proceeded to ignore my calls. I 100% do not recommend this company. They sent 3 people for a 1 man job, and tried to drive up the price by bringing the wrong equipment and charging us for a new sewer line, that's completely unprofessional and dishonest. If you use this company good luck!

Phillip was kind, professional and efficient. We had a leaking toilet and they were able to come out the next day. I will be using Horizon in the future and hopefully Phillip!

We have used them for years. A service man came by today and didn't even charge me, even though he was here for at least 30 minutes. He said he needed someone else with more experience with 88 year old plumbing to come by (for our 1926 home). They have always been honest and fair, as the technician was today. Highly recommended.

Beware of this outfit.  They charged $500 to unclog a pipe.  They left a mess, didn't unclog the pipe and banked the $.  I asked them to come back and finish the work I paid them for.  They said I would have to pay them again.  They have seriously flawed ethical business practices.

I called to ask for a quote and even asked for them to come out and take a look. I have yet to hear back from them and it's a week later. If that's the kind of response then I certainly don't want them doing the work.

We had a unit that was working well but were informed that after the first of the year,  we would no longer be able to get the unit serviced due to Freon no longer being available for private units,  only commercial units.
Did some research,  found out that was true and decided to purchase a new unit - mid August.
BIG MISTAKE!  HUGE!!!
We were told that there was a No Frustration guarantee. We thought,  'no problem,  we've had service with this company for over 10 years. '

Within two weeks,  the unit started failing.  We had to call b/c the unit stopped cooling on a Friday night.  To their credit,  they came out that night.  

The first cold snap in October,  the unit would not heat.  They came out again.  It started heating but within 30 minutes of their leaving,  it shut down again.  Someone else had to come out the next evening.  Needless to say,  we're frustrated.  We had not had the unit 8 weeks yet and already,  three service calls.  We were told that the thermostat they installed wasn't that good for the heat pump.  They offered to replace it if they had to visit again. Oh,  and btw, before you find it,  we'll go ahead and schedule someone to remove the trash in your attic before you find it b/c we know you'll be mad again when you find it. Yes,  they left trash in our attic when they installed the new unit. That's the times someone had to come out three times in one week.

I brought up the no frustration guarantee.  I was informed that my frustrations did not rise to the proper level of no frustration b/c we had not been without the use if the unit for more than 24 hrs.
So,  I haven't had the unit 8 weeks and I've had to make 3 servings calls and your guys left trash in my attic,  but none if that meets the no frustration guarantee.  But we can offer two years of no payment if the monthly membership fee.  I asked for that in writing.

A few more mild weeks go by and we don't really have to use the unit for a few weeks.  Mid December,  the outside unit causes the breaker to flip thereby causing the fan in the inside unit to run all night - and it's blowing cold air.

So again,  we have a service call.  Oh,  and btw, we're we're charged two more monthly fees and I don't have that promise of no fees in writing.  Could you take care of that?  We'll contact accounting and send you your letter,  so sorry!

The thermostat is replaced as is the breaker in the breaker panel inside the house.

First week of January,  the unit is blowing cold air for over an hour. I have to go flip the new breaker,  that isn't popped,  to reset the unit and get some warm air so the fan will stop.
I still don't have my letter promising a two year period with no monthly membership fee.

I would rate this company a zero but one in the lowest they allow a person to go.

Company also does business as Comfort Experts and AC Genius.

Sad to say this Company want to charge time and half starting at 4pm , when asked if could come back another said day told YES.  4 days later never heard from, called office and told when find out why and get back to me.  been 4 day still no word after 2 more calls where message left  no return call, called another  company   So Sad

Shower faucet would not shut off. Brandon with Next Level was prompt, courteous and professional in resolving the issue with one trip.

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