Best Businesses in Texas

Overall, unimpressive for $6000.  Brian in sales was fine, but the techs/installers were mediocre and as far as customer service, I've had more attention given by my hair stylist.  Below is some more detail:

History:
In 2007, my original Carrier a/c evaporator coil was leaking freon after 5 years (thanks, Capital Pacific) and after 3 freon fills and the phasing out of R22 to 410, I began looking into new units.  In 2010, decided to go with this company after calling and comparing 5 companies.  The discussions were fine, warranty seemed decent, and pricing was comparable to others.  I went with a Carrier 16.5 SEER 3 ton unit for just under $6k.

Installers:
Installation day came and I kept the guys hydrated with water.  There were about 4-5 of them and only 1 seemed to speak some English.  They eventually got it up and running, but not without some issues.  They had to remove some trim from the attic opening and didn't put it back together correctly.  The installation in the attic was a mess with wires hanging and just overall sloppy.  The outside area was the same with a handfull of wire nuts lying all around the unit.  It took them a while to figure out how to install the digital thermostat, but eventually got it working.  Inside sounded like a wind tunnel so I called and had to have someone come out to check.  After 2 visits, they figured out that the installers had a setting incorrect and corrected it.  

Performance/Customer Service:
Since then, the unit has been working fine.  Never had a follow up by the company in 4 years, which is disappointing for the amount of money spent.  Hopefully this unit will last.

Savings:
Comparing 1/2005  - 6/2010 vs 7/2010 - 8/2014, here are some numbers.  Total kWh savings per year average 4220 or 21%.  At $.10/kWh, that's $422, which gives me an ROI of 14 years, excluding the annual $160 of freon refill on the old unit.  Including that charge and assuming it would not increase, the ROI would drop to 10 years.  Other considerations:  habits have mostly been the same and the average Austin annual temperature difference between those two periods had increased 0.56 degrees (srh.noaa.gov & usclimatedata.com).

Summary:
The company is unimpressive so I would probably look around some more before spending that kind of money.  With comparable prices and warranties, there is nothing that makes them stand out.  And based on the quality of the installers, I would definitely look elsewhere.  If the unit lasts 20-30 years, as they used to and should, I will be pleased.

Mike has been my plumber for years except for a period when I lost his phone number and tried the number posted on Yelp.  His business is NOT closed.  It was just my good luck that I ran into him one day and got his number again.  As great a plumber as he is, he simply does not advertise beyond having a business card.  His phone number is 512-626-8036.  Do yourself a favor and hang onto that number.

I would highly recommend Tony to anybody. He is honest, fair and professional.

At first I couldn't afford Tony's bid. But after talking to him about it and splitting up the work and materials we came up with a mutually agreeable contract. He was really easy to talk to and that helps immensely.

I really liked that he showed up in a mask and it took a little longer than expected because of Covid.

Not only was Tony easy to communicate and work with, his crew did an outstanding job. And when he asked me about how I thought it was going, I pointed out a few minor issues that he addressed immediately. He had all of his guys there within the hour to alleviate any and all concerns. He really listened!

I was referred to Plumb Masters by another company and boy I'm I glad they did. PM was the 4th company that I had come out. Each previous company was unreliable, unprofessional, or downright dishonest. From the the scheduling to the onsite visit with PM they were extremely pleasant and professional. Cody and Robert were 2 of the best service guys I have dealt with. They were respectful, knowledgeable, informative and just plain good guys. They were able to fix my clog and make some additional recommendations. I later called and spoke with Mark, the owner, and it became abundantly clear why dealing with Cody and Robert was such a great experience. Mark took the time to explain a few things and answer all of my questions and concerns. I will definitely use them again and I recommend anyone who has plumbing problems to give Plumb Masters a call.

Plumbers are expensive. Period. Especially good ones. Well Lanier isn't really an exception to that rule. They are an exception to the rule that plumbers are rude, late, don't explain what is going on very often.

Lanier helped save a nightmare issue we had installing a water filter under our sink. They made it out the next day and were friendly, and more than happy to explain what the job was going to entail. They even gave me an estimate of time over the phone and said what all was going to take place. Not only did they do a great job they seemed happy to do it.

The next time I needed them was a late night call in which I asked that they call me first thing in the morning. Guess what? They did. Rarely do service people get back in touch so fast. There trip fee is cheap and their work warrants the hourly cost. I won't use anyone else.

Late Saturday night, my kitchen sink and laundry line backed up. I tried the stuff to unclogged drains that I bought at Home Depot. I woke up Sunday morning, to find that it did not work. I called C&K Plumbing and left a voice message. Right away, they called me back. Claude was at my house in less than 45 minutes. He cleaned the line and did a test to make sure that I was good. Claude did an amazing job and I would highly recommend C&K Plumbing anyone.

I just got off the phone with Affordable Plus Plumbing and WOW am I impressed. The gentleman was incredibly friendly and made some beneficial suggestions over the phone about how I can solve, at least, part of the problem without a service call. The quotes he gave me for the rest of the solution were, indeed, exceptionally affordable. 10/10, will trust again.

Jimmy showed up right on time and answered all questions I had.  Quality workmanship on our plumbing needs.

German gets the work done nicely! I'm glad to recommend Mill Hill construction to everyone on the home improvement projects / construction projects.

Best plumbing company in town hands down.

We run a real estate team in town and we recommend and Supreme Plumbing for all our plumbing needs.

Give them a call you'll be glad you did!

Absolutely excellent service and am very thankful for their work. Honest, straightforward about very step of the process. Highly recommend!

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Great service!  Raul was so friendly and responsive.  I had a need water pressure meter installed.  He made sure I was getting strong pressure in all of my faucets and shower heads.

I'm a new client of Ross Plumbing.  Clint replaced a damaged copper line with PEX - supporting a recirculating hot water pump attached to my water heater.  Ross Plumbing scheduled me quickly, and the repair is awesome.  Clint was knowledgable, super friendly and the price was fair.  Ross Plumbing is my go-to plumber moving forward.  Thank you again Clint!

1, They gave an appointment  1 week out and confirmed on text that free estimate would be provided for repair when they came out
2. Talked on phone with tech 1 day before. He did not mention any extra fees. Then he texted saying we are coming out for free  but there may be a charge to identify what parts need to be replaced. What a joke
3. When i asked how much, texted back USUSALLY 190-259, cost of repair would be additional
4. I complained about the bait and switch 1 week after appointment, and mentioned Angies list reviews. Then their tune was slightly changed if we have to spend time troubleshooting the unit the fee will be in place

I would avoid. The fee should have been mentioned up front, instead of texting me free estimate when the issue with water heater had already been described. Then when homeowner is helpless, describing the fees last minute.
Go with plumbmasters or other that charge fixed 89$ fee and apply it to repairs and are clear about the fees upfront.

This company did the plumbing install on our new house. We had problems from the start. We had out clean out clogged several times. Finally the city came out and ran a camera through the pipe. Their report was shocking and acurate.

The pipe had unnecessary bends, was crushed with a large rock and root, and had a blocked off y fitting in the section. What a joke. Totally Inane...

AAA AUGER is the best plumbing service I have found in San Antonio.  This is the third time I've used them and I am still extremely satisfied!  I called today because I thought I had a serious problem with my toilet.  They were here on a Sunday 20 minutes after I called for an appointment.  It turned out there was nothing seriously wrong.  I was not charged at all!  AMAZING!!!  Robert was the plumber sent to my house.  He was super friendly and even gave me tips on how to handle future problems with my toilet.  AAA AUGER has trustworthy honest employees.  Seriously, call them if you have any plumbing problems.  In the past, they even fixed a broken sewer pipe for me.  They turned a stressful situation into a good experience.  They are simply the best and I've tried many different companies in the past.  Thank you, Robert and AAA AUGER!

Horrible service! This man left in the middle of doing the job supposedly to go get a part he needed and never came back. I do not recommend this company or this person.

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