Best Businesses in Texas

I'm kind of bummed I can't give these guys four or five stars because the work by the techs was great, but the experience with the office staff was lackluster. You'll get great work at a fair price, but be prepared to deal with an office that doesn't match the techs in job quality.

The initial estimate visits, installation, and financing went effortlessly. The FREE service call is completely real and I can't say enough about the quality of work done by their techs. The thermostat was forgotten on our weekend install, but our tech Eddie showed up the next week and made good on the delay by providing an upgraded model. Very appreciated!

At this point I thought everything worked out better than I could have hoped, but that feeling didn't last long.

About a week after installation I got a call from a woman at the office to schedule an inspection from the city. We set a date, but the next day or so got another call from her canceling it because she said the city had not responded yet to her fax. She said she'd call me back once pending status lifted. Several weeks passed with no word so I called to inquire, she said she'd look into it. Back and forth it went like this several times until nearly two months passed.  Frustrated I asked if there was ANYTHING I could do to help the situation. She sounded a little confused that I was not willing just to keep waiting and that I wanted her to give me the contact number to the city department so that I could see if I could get an answer from them.  I got the number from her and by the end of the day I had connected with the Inspection Supervisor for the city AND resolved what was holding up the inspection. Total of two calls with the city (while I was busy doing my own job) and the problem was fixed. Why the person whose job is to do just this sort of thing seemed so perplexed by the process and even after admitting that a two month wait for an inspection is highly unusual didn't take the extra effort to help me out, but was so readily willing to let me do all the leg work is incomprehensible to me.  My clients, colleagues, and supervisors would never stand for such a lack of resourcefulness and initiative. Suddenly the next day I get an unusually cheery call from the Tx AC woman that everything looks like it went through on my paperwork with the city and now I could schedule a day for inspection. Thank you!

But wait there's more!  One of the big selling points was the fact that there was a big fat credit from Austin Energy for the unit we had installed. After getting the inspection I called Tx AC about the rebate and was told that the rebate application was probably sent off and they'd let me know.  No call back, so I called. Yes, rebate request was sent to Austin Energy in July (it's now September), and that I should have gotten it back by now. Their solution: wait some more and call back. My solution: call Austin Energy directly. Guess what, they received the documents they needed not in July as I was told, but at the end of September (just after I inquired about it with TX AC).

I will be torn the next time I need AC work because although I'll get honest and well done work, I'll also have to deal with a front office who has the ability to sour all that.

So Texas AC Specialists, I'd say your awesome techs, installers, and pricing is being undercut by some members of your office staff. There are some poor phone & customer service skills from your front-line folks, giving the impression that the customer is annoying and/or that they can't be bothered. Believe it or not a smile (or lack there of) can be head loud and clear over the phone.

Mike has been my plumber for years except for a period when I lost his phone number and tried the number posted on Yelp.  His business is NOT closed.  It was just my good luck that I ran into him one day and got his number again.  As great a plumber as he is, he simply does not advertise beyond having a business card.  His phone number is 512-626-8036.  Do yourself a favor and hang onto that number.

Thanks to Tony, David and the crew of GIS Contracting Company for completing renovations on our kitchen, dining room and replacing our kitchen cabinets. GIS was very responsive to the initial inquiry and first home visit to discuss our ideas. They were very transparent about costs and things to consider for our project to keep us within our budget. Tony, David and crew offered small suggestions and ideas before and throughout the project that really made the initial vision even better! The entire kitchen was a custom build from the cabinets to the dining room shelving and storage. 

Each team member that came into our home treated us and our property with the upmost respect and courtesy. We were impressed that each crew member that was sent into our home to do a job, did that job very professionally, thoroughly and with a great deal of pride in the job they completed. Each person made sure to clean up the work area before leaving each day. Very pleased with all of the work the crews completed.

The only challenge was that Tony and /or David did not always notify us when a person or persons would not be working in our home on a specific day. While the day to day communication could have been better, Tony and David were responsive in returning calls and texts. The job turned out very BEAUTIFUL -- just like Tony said it would :) The crew members did a marvelous job on the project.

 

Thank you very much Tony, David and the crew of GIS Contracting Company for completing the project of renovating our kitchen and dining room. We were very pleased with the completed job. The entire kitchen was a custom build from the cabinets to the dining room shelving and storage. GIS really brought our vision to life!

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Graham came over to fix our clogged sink. Not only did he show me how to avoid this issue in the future, he also improved the sink! I had never seen whirlpools in my drain before, can't express enough of how great a job he did. Friendly, COVID cautious, 10/10

I recently hired Lanier Plumbing for the first time and was very pleased with the results.  Cindy let me schedule at my convenience, and Phillip and his helper did a very professional job, leaving the work area cleaner than they found it.  I can highly recommend them.

Water heater started to leak Sunday at 5 pm and there is nothing worst then trying to call a 24hr plumbing service and getting a recording saying their office is close.  I was able to get a hold of a company who sent out a AC tech (he must have been on call) to tell me that my water heater was leaking (was charge $170 to show up), who then called in their plumber who came over and told me yup, water heater need to be replace and gave me an estimate of $2400 to replace a water heater.  (I shouldn't be to hard on this company, the AC guy was able to determine where the leak was and did tighten something to stop the leak.. so the $170 was worth it but the $2400 quote for the water heater was highway robbery!!)

I don't know much about plumbing but I do know that a water heater start around $299 add labor say $1000 (I'm being generous) and it can't be more then $1200.  So I told the guy I will have to call around to get another quote.  Well to my surprise I was right a few place started their bid right around $1200.  Then I  got in touch with Claude (and I am so glad I did) he showed up to my house 20 min later. this was at 6:45 am. He took some measurement and explained what he was going to do and gave me a quote for $990 for a brand new water heater that is with parts and labor.  That was music to my ears, I asked him when he can do it, he said he can put me on the schedule for around noon time and was done by 2 pm.  

I have to say best customer service and pricing ever.  No upcharge, just gave me a quote and did the job in a timely manner.  Thank you Claude, will definitely recommend C & K Plumbing to my friends and family.  Even his wife Nancy who answer the phone was awesome, do yourself a favor and call them if you need plumbing done.

We have been using Richard since we bought our house.  He has always done a GREAT job for us from installing new water heater to dishwasher to new toilets. When the plumbing needs fixing, Affordable Plus Plumbing will get the call every time!!  Great service every time!

Jimmy showed up right on time and answered all questions I had.  Quality workmanship on our plumbing needs.

German gets the work done nicely! I'm glad to recommend Mill Hill construction to everyone on the home improvement projects / construction projects.

While. I think Cody did a good job replacing plumbing in my hallway bathroom after demolition, he connected the drain hose on the dishwasher to the air vent which meant the drain was open and dumped lots of water behind cabinets.  We didn't notice the leak for about 6 dishwasher loads and by then mold had set in.  It cost over $2,000 to remove and replace damaged wood in cabinets and floor and Cody would not take responsibility.  I am in the process of filing a complaint with the plumbing licensing board.  He was responsive and timely in the beginning of the work but got defensive and blamed his big error on me, the homeowner, who is not licensed or trained on how to make sure a water drain is connected.

Kevin and Precision Leak Detection are probably the best company you could call on if you are experiencing a water leak and aren't able to locate it or sure where to turn. We had a water leak at our house that was most likely located in our slab (as it was not showing itself anywhere else and we could hear the water running/see meter running). We were unsure who to call or what to do as we knew costs on something like this can easily skyrocket and we wanted to be smart about how we went about handling this. The first plumbers we called out couldn't find anything and recommended we wait to let the leak show itself (not a good idea) and other plumbers we spoke to could only start opening walls and tearing through things to search for it. Another leak detection company was extremely expensive and booked weeks out. Kevin was so knowledgeable and experienced that we were quickly confident we made the right decision. He was able to locate the main leak in our slab pretty quickly and help us talk through some ideas for repair with a plumber. He uses a lot of different tools that help him locate the leak/lines/manifolds with the least amount of invasiveness to your property. Once we made that necessary repair we later discovered we had a second slab leak and Kevin went above and beyond to work with us on coming back out to locate that. He was patient, thorough, never did we feel that he was in a rush to leave and just really cared that we were able to identify the problem and again talk through some ideas for repairs. He gave us some guidance and walked us through some steps over the phone to help us out. We were extremely anxious about the whole process and cost to get to the bottom of our problem, as we've had a lot of other unexpected costs recently, and Kevin and Precision Leak Detection were just the right team we were supposed to cross paths with. We know without a doubt we would not have gotten the same level of service and care from another company. Should we ever need their services again, fingers crossed, we would use them again in a heartbeat and refer our friends/family. Thank you Kevin and Precision Leak Detection. God bless!

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Great service!  Raul was so friendly and responsive.  I had a need water pressure meter installed.  He made sure I was getting strong pressure in all of my faucets and shower heads.

My Water Heater went out 12/27/2021. I called Ross Plumbing as recommended by a friend and the recording asked me to text the number with my information and the issue.  Cody contacted me that evening. I sent him a few pictures and explained the issue. He gave me a fair price and said he would move things around and get to it the next day if i approved of the price. I agreed.
He and a helper were at my house the next morning at around nine with the new Water Heater and were finished in very short order. My wife and I were impressed with his willingness and professionalism to answer any questions we had about the current job and any other questions we had about other issues in the house. I highly recommend Cody and Ross Plumbing.

1, They gave an appointment  1 week out and confirmed on text that free estimate would be provided for repair when they came out
2. Talked on phone with tech 1 day before. He did not mention any extra fees. Then he texted saying we are coming out for free  but there may be a charge to identify what parts need to be replaced. What a joke
3. When i asked how much, texted back USUSALLY 190-259, cost of repair would be additional
4. I complained about the bait and switch 1 week after appointment, and mentioned Angies list reviews. Then their tune was slightly changed if we have to spend time troubleshooting the unit the fee will be in place

I would avoid. The fee should have been mentioned up front, instead of texting me free estimate when the issue with water heater had already been described. Then when homeowner is helpless, describing the fees last minute.
Go with plumbmasters or other that charge fixed 89$ fee and apply it to repairs and are clear about the fees upfront.

This company did the plumbing install on our new house. We had problems from the start. We had out clean out clogged several times. Finally the city came out and ran a camera through the pipe. Their report was shocking and acurate.

The pipe had unnecessary bends, was crushed with a large rock and root, and had a blocked off y fitting in the section. What a joke. Totally Inane...

I scheduled a simple consult with AAA Auger. 3 DAYS IN A ROW they didn't show up, calling in the late afternoon to cancel. Never again.

He did fix my initial problem, but then he talked me into more.  At which point the accounting started getting Really strange.  send me money became a refrain alternated with but I'm saving you so much  I ended up over paying him $1297.  And in stead of just mailing me that money, he wanted to give me a check for the entire amount I had paid and then I woud give him a check for what I owed.  When I told him his check would have to clear before I could give him another check, he has quit calling.  

This seems like a scam to me