Best Businesses in Texas

I'm kind of bummed I can't give these guys four or five stars because the work by the techs was great, but the experience with the office staff was lackluster. You'll get great work at a fair price, but be prepared to deal with an office that doesn't match the techs in job quality.

The initial estimate visits, installation, and financing went effortlessly. The FREE service call is completely real and I can't say enough about the quality of work done by their techs. The thermostat was forgotten on our weekend install, but our tech Eddie showed up the next week and made good on the delay by providing an upgraded model. Very appreciated!

At this point I thought everything worked out better than I could have hoped, but that feeling didn't last long.

About a week after installation I got a call from a woman at the office to schedule an inspection from the city. We set a date, but the next day or so got another call from her canceling it because she said the city had not responded yet to her fax. She said she'd call me back once pending status lifted. Several weeks passed with no word so I called to inquire, she said she'd look into it. Back and forth it went like this several times until nearly two months passed.  Frustrated I asked if there was ANYTHING I could do to help the situation. She sounded a little confused that I was not willing just to keep waiting and that I wanted her to give me the contact number to the city department so that I could see if I could get an answer from them.  I got the number from her and by the end of the day I had connected with the Inspection Supervisor for the city AND resolved what was holding up the inspection. Total of two calls with the city (while I was busy doing my own job) and the problem was fixed. Why the person whose job is to do just this sort of thing seemed so perplexed by the process and even after admitting that a two month wait for an inspection is highly unusual didn't take the extra effort to help me out, but was so readily willing to let me do all the leg work is incomprehensible to me.  My clients, colleagues, and supervisors would never stand for such a lack of resourcefulness and initiative. Suddenly the next day I get an unusually cheery call from the Tx AC woman that everything looks like it went through on my paperwork with the city and now I could schedule a day for inspection. Thank you!

But wait there's more!  One of the big selling points was the fact that there was a big fat credit from Austin Energy for the unit we had installed. After getting the inspection I called Tx AC about the rebate and was told that the rebate application was probably sent off and they'd let me know.  No call back, so I called. Yes, rebate request was sent to Austin Energy in July (it's now September), and that I should have gotten it back by now. Their solution: wait some more and call back. My solution: call Austin Energy directly. Guess what, they received the documents they needed not in July as I was told, but at the end of September (just after I inquired about it with TX AC).

I will be torn the next time I need AC work because although I'll get honest and well done work, I'll also have to deal with a front office who has the ability to sour all that.

So Texas AC Specialists, I'd say your awesome techs, installers, and pricing is being undercut by some members of your office staff. There are some poor phone & customer service skills from your front-line folks, giving the impression that the customer is annoying and/or that they can't be bothered. Believe it or not a smile (or lack there of) can be head loud and clear over the phone.

Mike has been my plumber for years except for a period when I lost his phone number and tried the number posted on Yelp.  His business is NOT closed.  It was just my good luck that I ran into him one day and got his number again.  As great a plumber as he is, he simply does not advertise beyond having a business card.  His phone number is 512-626-8036.  Do yourself a favor and hang onto that number.

Tony and his G.I.S. team did a great job removing our old countertop and installing our apron front farmhouse sink!  It was not a routine job and several other contractors I contacted for quotes would not even consider the job once they learned it would involve altering the existing kitchen island.  The large/over-sized sink required extensive reinforcement that the G.I.S. team framed up nicely.  Once the new countertop is delivered and installed I will post pictures of the final results.  The G.I.S. team was professional and easy to work with.  It is difficult to find a good contractor that can do it all (carpentry, electrical, plumbing, painting, etc.). Happy that I now have a trusted go to source. Highly recommended!!

I contacted Plumb Masters to fix a kitchen water heater that was not heating.  The heating coil had burned out. They came to fix it and all seemed fine, but then we had a leak the next day under our sink that had not been there before.  When I called them back to come and fix that they scheduled someone fairly quickly and fixed the leak, but charged me for a service charge.  I would have thought they would have either not charged or reduced the price of the second visit as that leak was not there before the first visit. When I left a message after thvisit about a copy of the receipt that they did not leave, I did not get a response.  

Plumb masters provided copies of receipts upon second request.

Plumbers are expensive. Period. Especially good ones. Well Lanier isn't really an exception to that rule. They are an exception to the rule that plumbers are rude, late, don't explain what is going on very often.

Lanier helped save a nightmare issue we had installing a water filter under our sink. They made it out the next day and were friendly, and more than happy to explain what the job was going to entail. They even gave me an estimate of time over the phone and said what all was going to take place. Not only did they do a great job they seemed happy to do it.

The next time I needed them was a late night call in which I asked that they call me first thing in the morning. Guess what? They did. Rarely do service people get back in touch so fast. There trip fee is cheap and their work warrants the hourly cost. I won't use anyone else.

We have worked with C&K plumbing twice now and both times were short notice. Claude came out and went above and beyond to address our issue. He is personable, knowledgeable, and educates through the process. It's always stressful when a house issue arises and he makes the process stress free. We will never not use him and will always refer him to our friends who are in need of the services he provides.

We had what I thought was a leaking hot water heater.  Anthony came out and said that the unit wasn't leaking and I thought uh oh, another home warranty nightmare.  My experience has been that most home warranty vendors would have demanded their trip fee and walked away.  Instead, Anthony went to work and didn't even make me feel bad for mistaking the leak for the water heater.  Without skipping a beat, Anthony went on to track  down the source of the leak (drain line) and had it repaired in no time.  He initially couldn't locate the drain line outside but grabbed a shovel and started digging.  Not only did he resolve our leak, he went on to recommend easy solutions for a couple of items that could potentially cause a problem down the road.  He also took time to explain everything to my Spanish speaking tenants. Fabulous work ethic, knowledgeable and courteous.  Thank you Anthony.

Jimmy showed up right on time and answered all questions I had.  Quality workmanship on our plumbing needs.

German gets the work done nicely! I'm glad to recommend Mill Hill construction to everyone on the home improvement projects / construction projects.

Our water heater started having problems and was about due for a replacement. Supreme was able to come out quickly and replace the unit efficiently and at a competitively fair price. They kept excellent communication throughout the project to let me know about any issues that may increase the total cost vs the estimate so there were no surprises at payment. Highly recommended!

We started with another company that couldn't get to our water main leak for a full week.  We are now glad they were so busy, as it prompted us to keep searching, and we stumbled onto PLD.  Kevin, the owner, was responsive, prompt, professional, and honest.  Using sound waves he traced the water flow from the water main to the house, to quickly isolate and expose a segment of cracked PVC (2 ft deep), all the while taking time to discuss his methods for locating the leak.  Turns out Kevin is actually an engineer that just really enjoys this business.  Lastly, as for the cost, I'm pretty sure the other leak company would have charged us 20-25% more, plus Kevin recommended an affordable plumber to make the repair, saving us some more money.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Got a quote for a clogged toilet. Reasonably priced yet booked for the day. Needed service ASAP! The gentleman on the phone gave me two local recommendations! This is what I consider excellent customer service. Even though they were unable to see me, they went above and beyond by giving me local recommendations to resolve my problem. Thank you Marshall Plumbing!!

I'm a new client of Ross Plumbing.  Clint replaced a damaged copper line with PEX - supporting a recirculating hot water pump attached to my water heater.  Ross Plumbing scheduled me quickly, and the repair is awesome.  Clint was knowledgable, super friendly and the price was fair.  Ross Plumbing is my go-to plumber moving forward.  Thank you again Clint!

Jon made a pleasant experience out of a not so pleasant situation. They were honest, upfront and did an amazing job. We never felt rushed or pressured. The problem was fixed and all of our future options were laid out so we knew what to do moving forward. Highly recommend American Eagle for their professionalism and honesty and will certainly use them for any plumbing needs in the future.

Seriously! I have found my plumber for the rest of the time I live in Elgin (although I hope to never need him again). So it turns out I did not have a slab leak, instead the builder put the water line UNDER the driveway! It is about 1 1/2 feet in. My roommate dug and dug until he found the leak and cleaned the area all around it. I called Mike and let him know what was going on. He went staright out to my house, fixed the leak and called me to tell me it was $100 even and he would just leave me a bill. He also said if I leave him the paperwork from the city to try to recoup some of my super high bill, he would sign it and leave it on the front door.
After speaking to so many plumbers in the past few weeks it is refreshing to know I have a good, honest plumber I can count on from now on!

Jayson, one of the plumbers from AAA Auger, just left after doing some good work. Our kitchen faucet was leaking pretty badly, so he pinpointed the issue and was able to replace the so-called nipples that connect the internal pipes to the faucet and install a brand new faucet. He worked pretty quickly and didn't take all day like other plumbers said they would need to, and the price seemed reasonable compared to other quotes I had received from competitors. Additionally, he was able to honor the coupon right here on Yelp which was great. I would definitely have Jayson come back out for any other plumbing issues that we may come across down the road!

Whoever is using the name The King of Drains on Yelp in Austin appears to be a scammer even though I believe there is a legitimate company by that name in San Antonio. Raymond Jones at 737-600-2552 showed up, took a look at the plumbing, talked about doing thousands of dollars of work, requested $485 for apparently doing nothing about our slow drain, could only be paid by Zelle or CashApp, had the payment rescinded by CashApp to protect me, and hasn't been heard from since. Do not engage with this person or you will regret it!

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