Best Businesses in Texas

Something changed in this company. We used to get a good service for the most part the last 7 years. We have a bedroom that gets direct sunlight in the mornings and wasn't cooling properly. They suggested we do a direct duct because it was sharing one with the laundry. Last April when they came for maintenance for our 3 units we finally asked them to do the direct duct and they did it for $225. They also did other repairs and we decided to renew our maintenance plan for the next three years. We ended up paying $1500.  On June when the temperatures were already getting really hot we noticed the room was still very warm. We called them and upon arrival the guy checked the vent in the room and said that the system was not cooling properly and that the unit probably needed freon. I mentioned another area that was also having problems getting properly cooled and he checked both units and add the freon. He finished and gave me a bill of $250 dollars. I asked him if the freon was included in the maintenance plan since they had just checked the systems 5 weeks before and didn't mentioned the need for freon.  He said they usually include up to 1 gallon of freon per unit and since I have 3 units I was entitled to 3 gallons a year. I asked him if it was okay if I called the office and check if I had already gotten my included supply of freon. I called their office two hours later and the receptionist tells me that the manager already checked and we needed to pay for the freon. I politely ask if I could speak to him to clarify and she says he is in a meeting but will call me back. He never does and 3 days later I am on vacations and I noticed that they had already billed my credit card for the $250 dollars without my approval of the charge. They just happened to have my credit card on file! Days later I called again and told the receptionist how upset I am that the manager never called back and they went ahead and used my credit card without my authorization. She said that the manager is gonna call me back because he is in a call. He never calls me back. We have been a client for 7 years.  Spend $1500 with them just last April and I can't even get a call. Now we are stuck with the 3 year maintenance plan we just paid in advance, the room still gets warm (their last technician said it might be because of the location of the thermostat - GOOD TO KNOW AFTER DOING THE DIRECT DUCT) and we don't trust Texas AC Specialist anymore!

UPDATE:
I want to acknowledge the company for trying to make things right with their customers. Martin the Service Manager called me today to address the situation. First he asked me how everything happened because they wanted to make sure it doesn't happen again. He clarify the freon policy to me, turns out it's just included in the first maintenance. He apologized for the manager never calling me back and offered to check why they charged the credit card. He is reimbursing the freon charge for the inconvenience and giving a discount on  the direct duct. He gave me further advice on ways to solve my warm room. Thanks Martin for your response, I am all about companies that want to make things right with their customers.

Mike has been my plumber for years except for a period when I lost his phone number and tried the number posted on Yelp.  His business is NOT closed.  It was just my good luck that I ran into him one day and got his number again.  As great a plumber as he is, he simply does not advertise beyond having a business card.  His phone number is 512-626-8036.  Do yourself a favor and hang onto that number.

For the sake of clarity and to provide additional evidence:

Completed the opening of the attic door through another vendor -- the job was completed with the highest level of consideration/quality. The entire job took 5 hours -- started at 10 am, with a one hour lunch break, the job was completed by 4 pm. Cost: $800. Doing the math: $800/5 = $160 per hour sounds reasonable at least.

With GIS quote: $1800/5 = $360 per hour. I would leave this to the prospective clients to decide if this is reasonable and that the services offered by GIS is not for everyone.

Clay and Jordan are THE BEST.  I had a tight window of time, and they made it work with their schedule.  They found the issue quickly, explained it in terms I could understand, and got the job done - same day.  Super nice guys.  When I had a second, unrelated issue a few days later, they showed up within hours of my call.  Same two guys - again, they diagnosed, dashed out to get a part, and had it fixed in just under two hours.  Seriously, best plumbers ever!

Just tried Lanier for the first time a few days ago, upon a positive referral from a friend.

The house's plumbing was backing up and things weren't looking good; we needed sevice quickly. One big bonus for Lanier? They were open before everyone else. In fact, after speaking with the man that provided the service (Phillip), he said they're usually up and going even earlier than posted.

I got my call in, they said they could fit me in same day. They gave some advice of things to do in the meantime to 1. keep the house running 2. keep the problem from getting worse. That was a welcome touch.

Estimated arrival around lunchtime. I received a call around noon saying they were on their way. Arrived promptly, listened to what the problem was, and then set about going to work. Didn't take too long. They got things running again. Gave some advice on things we could do to help manage the issue, given what they discovered (there's a bump somewhere in the pipes under the house... maybe from a tree root? who knows, but certainly that seemed to be the ultimate cause of things backing up... so gave some tips on things we could do to try to manage it).

All in all, I'm pleased with how things went. Price was reasonable too. Happy to recommend them and use them again.

Had my sewage collapse at my business, called a friend who recommended C&K. Could not be happier with their service, timeliness, and great communication, keeping me up to speed on everything that was going on and timeliness getting my business back open.  Even closed the loop by letting me know everything was signed off by the city and good to go.
In a world where customer service is rapidly declining these people clearly understand and appreciate our struggles when things are not going right, and will work with you to make sure you are 'flowing right' in a timely manner.
C&K will be my go to plumber moving forward. Thank you Nanci, Claude, Jr & Matt!!!

Richard and his crew have never let me down. Excellent work, great communication, always tells me exactly what is going on. He just replaced our ancient, crumbling water line to our house. Lots of problems to solve, and I know it will last for ages.

Jimmy showed up right on time and answered all questions I had.  Quality workmanship on our plumbing needs.

German gets the work done nicely! I'm glad to recommend Mill Hill construction to everyone on the home improvement projects / construction projects.

Quick response, excellent price, fast service, and friendly  - Highly recommend. I will be calling them again for more projects.

Absolutely excellent service and am very thankful for their work. Honest, straightforward about very step of the process. Highly recommend!

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Butch Marshall and his team are amazing. Reasonably priced, knowledgeable and professional! I have had them do work on my home and referred them several times. Everyone that I know that has had them come out was very pleased with their work. Even had someone contact me to get their number again after all their phone contacts were lost 'just in case' they need a plumber again. Highly recommend!

I'm a new client of Ross Plumbing.  Clint replaced a damaged copper line with PEX - supporting a recirculating hot water pump attached to my water heater.  Ross Plumbing scheduled me quickly, and the repair is awesome.  Clint was knowledgable, super friendly and the price was fair.  Ross Plumbing is my go-to plumber moving forward.  Thank you again Clint!

I've had to call Jon at American Eagle twice: once for an emergency leaking kitchen sink valve that wouldn't shut off, and last week for two leaking sinks and a rusted On/Off sprinkler valve. Twenty-one year old house, everything has an expiry date. All three issues required new sections of pipe and new valves. Jon also spotted a couple of other issues and wrote everything up, explained the charges to me, and then I picked the most immediate problems for him to fix.

I wasn't prepared to get a new hot water heater but it's good to know I need to watch it. Jon is quick, responsive, careful, professional, and cleans everything up. I highly recommend American Eagle.

Seriously! I have found my plumber for the rest of the time I live in Elgin (although I hope to never need him again). So it turns out I did not have a slab leak, instead the builder put the water line UNDER the driveway! It is about 1 1/2 feet in. My roommate dug and dug until he found the leak and cleaned the area all around it. I called Mike and let him know what was going on. He went staright out to my house, fixed the leak and called me to tell me it was $100 even and he would just leave me a bill. He also said if I leave him the paperwork from the city to try to recoup some of my super high bill, he would sign it and leave it on the front door.
After speaking to so many plumbers in the past few weeks it is refreshing to know I have a good, honest plumber I can count on from now on!

***Issues were handled by management to our satisfaction***Late, disrespectful, and had to call another plumber to fix their incorrect repair. Disappointing.

David C., Your people already let me know in no uncertain terms that I will never win in court because I can't prove they did anything.  I'm really glad you put in writing that they turned off my water. When we parted ways your manager was screaming that I had done it myself. I've read your other bad reviews. I guess this is just par for the course with your business.  Your people were late more than once, they were disrespectful, and I did have to have another company come fix what your guys caused. I don't see how my review is unfair.  By the way, I HAD to get my water fixed. Your guys blew up my softener (4 years old) and left us with 0 running water in the entire home.  All pipes were clogged with resin.  He thought we had a main break. He went from faucet to faucet turning them on and watching them clog because he had no idea what he had done by cranking on and off my water 15-20 times.  He even told me he couldn't believe my softener didn't have a bypass valve. Well it does. The next 2 plumbers I called knew what had been done within 30 seconds.  They showed me how to put the bypass on and how the original repair could have been done by turning the water off at the h20 heater itself. He never needed to turn the water off at the street.  I had 0 water for 2 days. Your crew of bullies blamed me and wanted to charge $700 to clear the lines. They said I would need to buy the new water softener and heaters that were then filled with Resin!  The tiny little repair turned into one big nightmare.  Your guy said it was just a coincidence that my water softener blew up on their second visit!  While they were turning my water on and off!  Why on earth would I PAY your guys to repair it?  Is that the scam?  Break stuff and charge to fix it?  Your comments about shirking responsibility just aren't true. All y'all had to do was fix it. If I hadn't told your plumber what was wrong, he still wouldn't have known. He was at my house for 7 hours using a compressor to blow out my lines individually. Problem was when he would turn the water on, they would re fill with resin. He hadn't bypassed the now broken water softener. It was a night of madness. They made a huge mess of water in every room they were in. Knowing what I know now, their blowing efforts were futile! Other plumbers laugh when I tell them how your 2 guys blew line after line not knowing Resin was in the lines.  It literally took the next plumber 30 seconds to know what was going on.  The next plumber after that took 30 seconds. I wanted to see if he could figure it out. How does a licensed plumber not know this???  Y'all keep challenging me to take you to the plumbing board. I will file a complaint because I'm not sure your guys were really licensed plumbers. We have filed with the BBB.  Your guy let me know that I'll never win because I can't prove you did anything. At least you now agree your guy shut the water off. They literally screamed at me saying I did it myself. That I had turned off and on my water. I don't even know how to do that!

Ray was very polite. Arrive when they say they will arrive. Let you know what the issue is and price before starting work.

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php