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Something changed in this company. We used to get a good service for the most part the last 7 years. We have a bedroom that gets direct sunlight in the mornings and wasn't cooling properly. They suggested we do a direct duct because it was sharing one with the laundry. Last April when they came for maintenance for our 3 units we finally asked them to do the direct duct and they did it for $225. They also did other repairs and we decided to renew our maintenance plan for the next three years. We ended up paying $1500.  On June when the temperatures were already getting really hot we noticed the room was still very warm. We called them and upon arrival the guy checked the vent in the room and said that the system was not cooling properly and that the unit probably needed freon. I mentioned another area that was also having problems getting properly cooled and he checked both units and add the freon. He finished and gave me a bill of $250 dollars. I asked him if the freon was included in the maintenance plan since they had just checked the systems 5 weeks before and didn't mentioned the need for freon.  He said they usually include up to 1 gallon of freon per unit and since I have 3 units I was entitled to 3 gallons a year. I asked him if it was okay if I called the office and check if I had already gotten my included supply of freon. I called their office two hours later and the receptionist tells me that the manager already checked and we needed to pay for the freon. I politely ask if I could speak to him to clarify and she says he is in a meeting but will call me back. He never does and 3 days later I am on vacations and I noticed that they had already billed my credit card for the $250 dollars without my approval of the charge. They just happened to have my credit card on file! Days later I called again and told the receptionist how upset I am that the manager never called back and they went ahead and used my credit card without my authorization. She said that the manager is gonna call me back because he is in a call. He never calls me back. We have been a client for 7 years.  Spend $1500 with them just last April and I can't even get a call. Now we are stuck with the 3 year maintenance plan we just paid in advance, the room still gets warm (their last technician said it might be because of the location of the thermostat - GOOD TO KNOW AFTER DOING THE DIRECT DUCT) and we don't trust Texas AC Specialist anymore!

UPDATE:
I want to acknowledge the company for trying to make things right with their customers. Martin the Service Manager called me today to address the situation. First he asked me how everything happened because they wanted to make sure it doesn't happen again. He clarify the freon policy to me, turns out it's just included in the first maintenance. He apologized for the manager never calling me back and offered to check why they charged the credit card. He is reimbursing the freon charge for the inconvenience and giving a discount on  the direct duct. He gave me further advice on ways to solve my warm room. Thanks Martin for your response, I am all about companies that want to make things right with their customers.

Mike has been my plumber for years except for a period when I lost his phone number and tried the number posted on Yelp.  His business is NOT closed.  It was just my good luck that I ran into him one day and got his number again.  As great a plumber as he is, he simply does not advertise beyond having a business card.  His phone number is 512-626-8036.  Do yourself a favor and hang onto that number.

Tony and his G.I.S. team did a great job removing our old countertop and installing our apron front farmhouse sink!  It was not a routine job and several other contractors I contacted for quotes would not even consider the job once they learned it would involve altering the existing kitchen island.  The large/over-sized sink required extensive reinforcement that the G.I.S. team framed up nicely.  Once the new countertop is delivered and installed I will post pictures of the final results.  The G.I.S. team was professional and easy to work with.  It is difficult to find a good contractor that can do it all (carpentry, electrical, plumbing, painting, etc.). Happy that I now have a trusted go to source. Highly recommended!!

Sam came to our home at around 8:30PM
on a Saturday night. He was able to fix the problem in the shower. He was nice and arrived earlier than committed. I highly recommend Plum Masters and will definitely call them if I have plumbing issues in the future.

On the side note, price was reasonable too.

Everything about my experience was perfect. They worked with me to schedule a pretty narrow time slot. They were available fairly quickly. Shane came out and resolved my issue quickly. When a second issue came up during the service call (not his fault), he came up with an idea, left to get the correct part, and fixed it. Can't recommend highly enough.

I highly recommend C&K plumbing! We had a clogged sink drain. I called C&K at 1pm and Matthew and Colton were at our house at 3pm the same day. They had to rotor rooter with a snake about 75 feet into the drain line to unclog. In addition, they ran a video scope gizmo down the water line to see the clogged portion! They did all this in about 1 hour at a very reasonable charge. Fantastic service and very professional! A big thank you to Nancy of C&K for setting up this service call. Great outfit ! C&K Plumbing is now my go-to plumbing service.

Affordable Plus Plumbing is now my plumber!  I had a different company throw me into shock when they gave me a quote for a few things I needed done for a small remodel.  Affordable Plus charged 45 PERCENT LESS than the other company!  Anthony was professional, courteous, and efficient.  They were also very responsive when I called them previously to repair a leak I had.  Richard (the owner) actually gave me some tips to try over the phone to completely avoid the cost of a service call.  I still needed them to come out, but, again. GREAT service!  CALL THEM!

Jimmy showed up right on time and answered all questions I had.  Quality workmanship on our plumbing needs.

German gets the work done nicely! I'm glad to recommend Mill Hill construction to everyone on the home improvement projects / construction projects.

I didn't use Supreme plumbing for my hot water heater emergency. They contacted me within 2 hours of me texting. This was on a Sunday morning at 7a. They were the 2nd plumber to contact me. Went with the first, which responded in one hour. I will have them at the top of my list for any future plumbing emergencies.

By far world class. Kevin has been beyond attentive and helpful in helping detect or foundation leak. He confirms everything with us as well as with the plumbing company we are using. It's hard to find a genuine company with outstanding work ethics- but this is definitely one of them. Highly recommended.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Butch Marshall and his team are amazing. Reasonably priced, knowledgeable and professional! I have had them do work on my home and referred them several times. Everyone that I know that has had them come out was very pleased with their work. Even had someone contact me to get their number again after all their phone contacts were lost 'just in case' they need a plumber again. Highly recommend!

I'm a new client of Ross Plumbing.  Clint replaced a damaged copper line with PEX - supporting a recirculating hot water pump attached to my water heater.  Ross Plumbing scheduled me quickly, and the repair is awesome.  Clint was knowledgable, super friendly and the price was fair.  Ross Plumbing is my go-to plumber moving forward.  Thank you again Clint!

I've had to call Jon at American Eagle twice: once for an emergency leaking kitchen sink valve that wouldn't shut off, and last week for two leaking sinks and a rusted On/Off sprinkler valve. Twenty-one year old house, everything has an expiry date. All three issues required new sections of pipe and new valves. Jon also spotted a couple of other issues and wrote everything up, explained the charges to me, and then I picked the most immediate problems for him to fix.

I wasn't prepared to get a new hot water heater but it's good to know I need to watch it. Jon is quick, responsive, careful, professional, and cleans everything up. I highly recommend American Eagle.

This company did the plumbing install on our new house. We had problems from the start. We had out clean out clogged several times. Finally the city came out and ran a camera through the pipe. Their report was shocking and acurate.

The pipe had unnecessary bends, was crushed with a large rock and root, and had a blocked off y fitting in the section. What a joke. Totally Inane...

Jayson, one of the plumbers from AAA Auger, just left after doing some good work. Our kitchen faucet was leaking pretty badly, so he pinpointed the issue and was able to replace the so-called nipples that connect the internal pipes to the faucet and install a brand new faucet. He worked pretty quickly and didn't take all day like other plumbers said they would need to, and the price seemed reasonable compared to other quotes I had received from competitors. Additionally, he was able to honor the coupon right here on Yelp which was great. I would definitely have Jayson come back out for any other plumbing issues that we may come across down the road!

Ray was very polite. Arrive when they say they will arrive. Let you know what the issue is and price before starting work.

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