Best Businesses in Texas

I know how you feel. You're young(ish), a homeowner, and most importantly, a female. UGH. The mere THOUGHT of having to call a plumber just makes you sick to your stomach. The horror stories of getting ripped off, hourly rates, crappy work-it all just makes you not even want to deal with your clog/leak/insertplumbingheadache here. As one who has tried at least 3 different services, I can tell you to REST EASY, MY FRIEND! THE PLUMBINATOR is the REAL DEAL!! Just like finding the right hairdresser, the right plumber makes a difference. I am happy to say I have FINALLY found my guys!

I have a leak that has been grossly neglected which I finally decided to bite the bullet and have fixed.I called on Tuesday and the dispatcher was friendly, thorough, and informative. What do you mean FREE estimate?!? UNHEARD OF, but TRUE! They came out on Thursday (at my request, due to scheduling conflict, aka date night) and were even EARLY! Nice! In short, the price was WAAAYYY lower than I expected, Mickey and his sons were really thorough, patient, and professional. I asked a lot of questions, and not once did I feel intimated or taken advantage of since I am of the female persuasion. My boyfriend arrived when they were almost done, and Mickey went over everything again with him, just to make sure we both were happy and understood what was going on. The final seller? Work is GUARANTEED/WARRANTEED for a year! Woohoo!

Silly name? Sure. But it worked for me-I called, got EXCELLENT service, and can now recommend The Plumbinator the next time ANYONE asks for a reference.

I am so impressed with the quality of work and attention to detail on the installation of my storm door. Extremely professional and bar none the best phone call I've made for service in MANY years. I will always recommend this company and will continue to use them for years! Polite, reliable, professional - can't beat that.

Called this past week for a backed up main drain in our basement. The person who answered our call gave us an accurate estimate for when the plumber would arrive. He called us when he was about 20-30 minutes out. When he arrived he looked at the issue, explained all the services he'd recommend along with the associated prices. He was very thorough, professional, and knowledgeable. He took care of the backup and made appropriate recommendations for follow up. Very impressed with our emergency after hours care! Definitely recommend and would use them again!

Contacted Ray to replace my kitchen faucet since the original one was still in there.  The house was built in the 60s.  It took a lot of work since original valves were pretty rusted.  Ray did an awesome job replacing the faucet and the garbage disposal. I definitely recommend him.   He's professional and was wonderful work with.  He's my new plumber!!

I am so happy to have found West Austin Handyman to tackle our to do list. I appreciated the responsive communication, professionalism, and really quality work for a fair fee. Excited to check off next project.

I should have looked at Yelp before accepting our property manager's recommendation of these guys. I called on Monday to make an appointment for Thursday morning at 9 a.m. I was told We have you down for Thursday at 9. I didn't become aware that they have service windows until Tuesday when I was trying to coordinate the water shut-off between my property manager and the plumber. Turns out my appointment was for 9 to 11.

I tried to be optimistic that they might show up at 9, but by 10:45 (I had been told the plumber would call 20 minutes before arriving) I hadn't heard from anyone at their company. I called them to ask where my technician was and was put on hold, then had to explain to someone else why I was calling, then was told they would call me back.

At 11 I got a call from the company saying the tech was on his way at the same time that the technician was calling to inform me of the same. He finally arrived at 11:30, took apart my shower faucet, left to go get parts (which I expected), came back at noon, finished the repair, then asked me to pay on-site. I told him I would pay by credit card and he said the company would call me.

I had already emailed Steve, the owner, to ask for a discount, because I'm an hourly employee and had tried to schedule this appointment as early as possible so to minimize the amount of money I would be missing out on earning. The technician returned to my door and said that he had just spoken to the office and they wanted me to call them. I did, while the technician was waiting in another room, and repeated my request for a discount because they had severely inconvenienced me. The woman on the phone told me that Steve had already seen my email and would not authorize a discount. [I never did receive an email response from Steve--the personal touch means nothing here.]

After I had paid my bill, the technician (who did a reasonable job and was quite polite, he deserves better than to work for these cretins) told me that he hadn't received notification of my job until 11 a.m.--i.e., about 30 seconds before he called me to let me know he was coming, which means that I apparently had not been on the schedule at all.

TL;DR: Inconsiderate, late, won't agree to a discount or any concessions if the customer is dissatisfied.

I thought I needed a new hot water heater, but the Master Plumber found ways to make the old one as good as new.  I saved at least $1800.  They were prompt, very nice, and checked back the following day to make sure I had hot water.  I will always call them first!

Recently, my water heater went out and I called three companies to schedule a quote during normal business hours. Excalibur was the only one to answer the phone and schedule me within 24 hours. Thomas and Richard arrived at my house and quickly wrote up a fair estimate and completed the work within about two hours. They were nothing but professional and also helped me with a super small repair (free of charge!) in my spare bathroom. Something wasn't quite right with the connection (probably due to my super old house!), and Thomas stayed until it was fixed, ensuring I had hot water, even though I'm sure he was ready to end his day and head home!  

I was home alone during the repair and felt very safe, treated fairly, and was given the best service I could ask for - as a female, this is all super important!  Thanks guys!

Joey did a fast and excellent job of installing my new gas dryer.  
I liked that Joey did the unboxing of the dryer so he could examine it carefully for any observable flaws or issues.  I was also relieved he brought the correct accessories for the installation - because I'd bought the wrong ones!  The young man who drove the truck was personable and easy-going to be with while Joey finished his great work.
When an earlier appointment was cancelled, they called and asked if they could come to my house early.  I readily said yes and they arrived in minutes because they were not far away (good scheduling probably located their installations by areas of town).

I'd waited 3 weeks for my gas dryer (very rare to have these days) to be shipped from out of state by Lowe's.  Waiting a week more for the installation didn't bother me a bit!

Jason was willing to come out to clear our main drain at 1am and did it on the rain quickly and pleasantly. He was on another job when he agreed to come out and kept me informed the entire time if his status and eta. I'd highly recommend using them!

We were forced to use these people by Texas farm bureau. They refused to share a copy of their findings. When we were forced to use them to replace a valve in our home they damaged the plumbing system and caused a reduction in pressure of 25 psi. It has been over a month and they have not even attempted to rectify it. They are also causing the possibility of TOXIC mold in our home by not being honest all because Texas Farm Bureau is pulling their strings. As a Master Plumber myself, this is the most unethical company I have ever had the displeasure of dealing with.

Don't use them, they aren't honest. The are instructed to use certain nefarious tactics. First they will try to act chummy chummy to gain your trust. Then they will inspect your AC which involves damaging it in some way. Then they will gaslight you into hiring them. Beware!!

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