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This review is long overdue.  I have called on Mickey more than once to help me fix some plumbing issues. Let's start with the back story that led me to call Mickey:

I reside in a home that was built in 2003 (so its not old but its not new). I am the second owner of this home and the previous owners left many of the builder grade facets in the home when I purchased it. There is nothing wrong with that BUT just like anything else after 15 years upgrades need to be done to meet new codes and for esthetic and efficiency purposes.

Round One:
2019- I phoned Mickey because it was taking FOR-EV-ER (said in the Sandlot tone) for my hot water in my master bathroom to heat. I had to run my shower for several minutes before it even got warm. What I discovered was that I may need a circulation pump installed.  This is because the distance hot water needs to travel is the reason cold water comes out of a shower/sink first.  When the faucet is on, hot water is drawn to the sink through your plumbing. Turning it off stops the water but doesn't return it to the water heater. It stays in the pipes and gets cold. The more piping between the water heater and the faucet, the more cold water there is and the longer it takes to get that hot shower water that I needed. My hot water heater like most folks is in the garage and my master bath is all the way on the opposite side of my home (for reference my home is about 2,600 sq. feet but the water heater is outside of the house in the garage, so... add another 355 sq. feet to the 2,600 to account for the garage space) so the water has to travel a bit to get to my shower and get hot). Accordingly, Mickey put in a recirculating pump in for me.

Round Two:
Fast forward to 2020, I redid my second bathroom because (a) it was outdated (b) I needed to change the shower tub combo to make it a stand up shower to accommodate my house guest for whom the tub is a problem and (c) I required something easier to clean than the current set-up, which was back breaking labor --bending and scrubbing the low profile bathroom tub.

Mickey and his team removed my toilet and vanity and moved the drain in the bathroom and piping to accommodate a stand-up shower. The team then put my toilet  and new vanity in as well as replaced my broken closet flange. But wait there's more (said in my infomercial voice)...there was an issue with my hot water AGAIN. Mickey and his crew were able to deduce that the thermostat element on my hot water heater was broken.

Mickey and his crew have not only taken care of my issues but have educated me on common household plumbing issues. This crew has done great work for me and are honest, trustworthy and reasonably priced.

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I am so impressed with the quality of work and attention to detail on the installation of my storm door. Extremely professional and bar none the best phone call I've made for service in MANY years. I will always recommend this company and will continue to use them for years! Polite, reliable, professional - can't beat that.

Our sewer lateral  was backed up and Harry from this company was able to come over within a few hours after my call.  The issue was promptly fixed at a reasonable price and Harry took the time to walk me through the options should it happen again, which I appreciated. These guys will be my first call for plumbing needs from now on.

Contacted Ray to replace my kitchen faucet since the original one was still in there.  The house was built in the 60s.  It took a lot of work since original valves were pretty rusted.  Ray did an awesome job replacing the faucet and the garbage disposal. I definitely recommend him.   He's professional and was wonderful work with.  He's my new plumber!!

I am so happy to have found West Austin Handyman to tackle our to do list. I appreciated the responsive communication, professionalism, and really quality work for a fair fee. Excited to check off next project.

I just finished paying $327 for what should have been a simple 30 minute job to replace the float inside a toilet, replacing the shut-off valve to the toilet and unclogging the bathroom sink drain. This should be a cautionary tale to all who decide to use this business. I should have heeded the reviews here first, but a neighbor recommended them to me.

They sent a repairman out last week to fix the float in mom's toilet and we already had the part. We were going to do it ourselves at first but I decided it would save me more time and hassle to have a pro do it. Unfortunately, Steve's was the wrong place to call. My mom said the guy showed up and was professional but not friendly. She gave him the part we had and installed it, cleared the sink drain pipe, changed out the shut-off valve to the toilet and cleared the hot water line, all in about 30 minutes. The final charge was $150 ($120 service fee plus other labor) and I was happy to have it all done. They said they were going to bill me, so I had no receipt yet.

Then, my mom notices that the toilet is still running, so I had them come back out yesterday. They said I had to pay for the service again, because I didn't have a receipt and they didn't have any records of the service call at all from last week. I figured I could just pay this time and give them a call to credit last week's bill if it showed up again. After all, they should warranty their work when it was just a few days ago, right? Wrong. The second plumber told me the reason why the toilet still wasn't running right was because I needed to install the original parts for the toilet, not a universal part. The other plumber never told us that nor did he tell us that if we didn't have them install their own supplied parts, that would void any warranty for the work. Obviously, I would have had them use their part which would have only cost me $10 more than my own to have the warranty not voided. This second bill was $177.

I explained this to the office girl on the phone today, and even though none of this was explained to us, I had to pay for last week's bill too. Even though we never received any documents saying our warranty would be voided if we used our own part and the repairman never mentioned it to my mom, I decided to just be done with the problem and pay the bill. I hope this was worth it to the plumbing company, because my poor review will also be shared with my entire neighborhood and other online sites.

I decided to at least be fair and give them two stars because the second repairman was nice, but even he didn't mention anything about work warranty.

Our dishwasher leaked and we had quite significant water damages in our kitchen.  After the cabinets were rebuilt - The Confident Plumbing, LLC was contracted by The Steam Team to put back our sink and dishwasher.  Eddie was professional and friendly.  He explained the job to us and he completed it without any challenges.  It is difficult to find someone whom you can trust for jobs nowadays.  I hope we won't have to - But we will definitely call Eddie again if we need any plumbing assistance.   Eddie Rocks!

They get 2 stars because the my hot water heater was installed and it works fine.

The problems started after the install. The install was done in January 2013. The city was supposed to inspect the install shortly after. In June, I realized the city had never come. I called Excalibur and got Chance, who at first could not find evidence we'd ever used them for a job. He even asked me When you paid the plumber, did you pay him personally or write the check to us? Clearly, they've had some problems with plumbers ripping them off by taking direct payments from customers. Hints towards possible poor hiring practices? You decide.

Chance eventually found our invoice in his call for inspection folder. His manner implied it was an imposition for him to set up the call to the city.

City came out, failed the install (red tagged it) for an improper drain line material. Turns out they didn't check if we were Austin or Pflugerville, and installed according to Pf. codes.

In August, I called Chance back and asked when they were coming to fix the red tag. After some groaning, he set up an appointment.

Appointment day! Knock on the door. Open the door - plumber is just standing there, staring - no hello, no I'm so and so from Excalibur nothing. We'll call him Dick. Dick says, You have a red tag. So, what's wrong with it? I love how I'm supposed to know what's wrong with the install. I'm not about to begin to tell the professional his business. Dick stomps up into the attic, fixes it quickly and removes his grumpy self from my property.

It's September now and last week I had to call Chance again to get him to schedule the new inspection. So glad I'm helping him keep up with his paperwork! Again, he was aggrieved at having to do his job. The guy is less personable than a wet rag. Thankfully, the city just passed the install so I will NEVER have to call Excalibur again, and neither should you.

These folks are fast and reliable. NOTE: Asked the plumber to wear a KN95 mask from a sealed bag. He refused. I learned that the only way they will wear a KN95 is if--before you let them in--you wash your hands, put on sterile gloves, and hand them a sealed mask that they pull from your sealed container (otherwise you could have contaminated the sealed bag). They clearly understand the protocol and they know they're touching your doorknobs, counters, etc. They just won't wear a KN95 in your home. Not even over the top of their own mask. Remember: your mask protects them; their mask protects you. Other than that, these are pleasant folks who do plumbing. (Why do people have to be so weird about wearing masks?!)

Jason was willing to come out to clear our main drain at 1am and did it on the rain quickly and pleasantly. He was on another job when he agreed to come out and kept me informed the entire time if his status and eta. I'd highly recommend using them!

I had them do $2000 leak detection for my clients pool, they missed the leak and supervisor Sean told me they were not interested in helping me further. WOW, never been more dismissed. Go elsewhere, he told us to so I will.

My aircondtioning was leaking water.  They sent out a technician who looked at the unite and showed me pictures of a frozen up coil due to no freon in my closed system.  He could not repair it.  He wrote up and estimate from bandaid fix to replacing the coil. All in thousands of dollars.  he was not equipped to repair it and in a couple of days the repairman would come to braise the coil and look for leaks.  No warranty!! He also said a maintenance program was required and they would come service the unit(s) twice a year0 . He asked me to sign a document that said they had completed the repair and it had yet been done. He  collected in the excess of 2000 for the coil repair and maintenace program. This was Logan
The repair crew came, they knew nothing about the coil, they found a leak by the king valves and replaced them.  No coil braising etc.

My second unit, a minisplit , was serviced by the technician for the warranty plan.  he said the fins were dirty and needed to be cleaned but he only was paid 35.00 and was not going to do the work for that amount.

That same technician then performed maintanance on my HVAC unit.  he tells me the coil is frozen over, the freon is gone, the unit is in need of major repair and presents me with three options, one bandaid around 1000 a second repair and the third for near new unit at 3600 plus.  I wrote the company of the above and asked to terminate my maintenance contract on two units which had and inspection and to refund me for 1/2 the contract on both those units and 100% of the unused contract on the other unit.  I also asked them to address the above.  They did not respond and kept my 2000+ dollar.

Truly their maintenance' is a ruse to present thousands of dollars on needed repair. BEWARE, STAY AWAY, REPORT!!!!

AND I am a veteran and this is their service

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