Best Businesses in Texas

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

Pair Plumbing and Septic came out and identified both of my plumbing problems that no one else could find. Their service and expertise was A+. They also cleaned out my septic at a reasonable price in a timely manner. Thank you Pair Plumbing for your customer care and professional service. I will use you again and refer you friends and family. I think the bad review they got sounds more personal than the actual service they provide.

This is the second time we've used The Plumber. The first experience was excellent. We needed to have a shower re-piped for a remodel, they were quick to respond, provided a VERY competitive quote and showed up when they said they would. The workmanship was excellent. When our next plumbing need came up, this was our first call.  Again, they provided a quick and competitive quote, we got the work scheduled and they showed up exactly when they said they would and did another excellent job.  I highly recommend The Plumber, from a cost perspective, they have some of the most competitive rates I've seen, they do what they say they will do and the quality of work has been great. Always a positive experience working with these folks!

Great communication, on-time service, beyond satisfactory work, fair pricing, left zero mess behind, very efficient and will reach out for any other handyman needs.

Danny is an incredibly honest and skillful handyman.  I hired Danny to remove my kitchen sink, remove my old laminate countertops, and lower the height of a pony wall. He also prepped my cabinets to be level for the installation of new countertops - a very tedious job considering how uneven my floors are. Danny had excellent attention to detail. He didn't leave until everything was perfect and charged a VERY reasonable price.  On top of that, he's truly a funny/friendly guy that you don't mind having in your home.  I'm excited to recommend him to my friends and family.

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Our water heater went out and we needed a replacement fast. Gabe was the first to reach out and offered to replace our unit the same day. His quote was very affordable compared with others that we received. His work is high quality and he made adjustments so if there is a need in the future repairs will be easier to perform. I highly recommend Gabe, and we now have a new plumber!

Very helpful guys and took the time to help me find the correct part even though is was only $7.  It's good to know businesses like this are available instead of the big box stores.

Excellent service and detailed work.  Shannon was ready and willing to help us with our clogged system on a Saturday morning, which we appreciated very much!

Very experienced and attentive to all details at our brand new house.

Highly recommended for all plumbing services!  Six Stars

Received a response within minutes after calling and leaving a message. They arrived on time, were friendly and professional, wore their face masks and voluntarily removed shoes at the door (it was raining outside). Their prices are very reasonable. Everything was well explained, including warranty on work done. They removed old sink and faucet for me, re-routed pipes under sink, installed new sink and faucet, removed old water filter, and cleaned out garbage disposal. They even diagnosed another job for me as well (broken commode) which I will rehire to have replaced once I'm able to purchase a new one.

No-call, no-show the night before Thanksgiving.
My appointment window was 3-5pm. I had some turkey prepping to do, and I needed my faucet to work.
I called the office at 4:45 because I sought an update on my plumber's ETA. The recorded message said that their offices closed at 4:30 and won't re-open until Monday (or was it Tuesday?) Now, I don't hold a nice long holiday weekend against anyone. But who am I supposed to call when my appointment window goes beyond your office hours? Your assigned plumber who had my work order could have at least called me. I do hope he is safe out there.

I gave two stars because your team may be truly wonderful, but I will never know.

I tried Chambliss after seeing a number of neighbors recommend them online.  We had four bathroom sinks serviced.  New P-Traps, new push pop-up drains, supply lines serviced, and tub drain serviced.

The initial call to the office was efficient, as was communication via email.  The two-man crew showed up on the early end of the two-hour window, which was great.  They were polite, professional, and the workmanship was impeccable.

Did business with this company for the past four years. I had a water heater go out that they installed and they said it was a warranty issue with the company they don't cover the water heater that they installed. Then I was made to feel like they did me a favor over the last four years for doing business with them!  They don't stand behind the products that they install. Apparently I'm rude every single time I call.  Horrible customer service from the office. I'll go ahead and buy my own water heater and install it. You've lost my business and my respect.

UPDATE: After my initiation of contact with this company, I was finally called by a manager. He took full responsibility for the service failure, both in the work done on my system and customer service and support. A senior installer was immediately scheduled to repair my system, the manager also came to my home to ensure the problems were resolved to my satisfaction. I am sorry that this situation escalated to this level to ensure resolution, and have upped my rating for the company as a result. But I still would not refer business to this firm at this time because of the expense and customer support failure.

***

The only good thing about Goettl is Chris Rios, a technician who takes pride in his work and servicing his clientele. Sadly, however, Goettl is extremely expensive and non-responsive to quickly resolve problems. I was advised of a ducting issue at a scheduled maintenance, had the folks out to repair Thursday, Chris came to check pressurization at installers request Friday and discovered that the ductwork was mis-installed. THIS WAS NOT A CHEAP REPAIR. My lower level was holding at 65 degrees, and it was well into the 80s upstairs. Chris made a temp repair, assured me that I would hear from someone Saturday, or at the latest Monday. It is now midday Monday, I have called the office and have yet to hear from anyone. I totally regret having spent huge amounts of money replacing my system with this company, and would certainly discourage anyone from using them. The disappointment is real. Use a local company who values their clientele for the long haul. You can bet your bottom dollar I will be looking elsewhere when the time comes to replace my water heater.

Setting up an appt was easy, guys showed in the time frame given. They worked to get the leaks fixed and toilets to stop running. Very professional and knowledgeable. Appreciated them wearing masks and cleaning up after their work. Will call them again if we have plumbing issues. THANKS!

I called Jon Wayne on Sat, Dec 24th after I had a outside spigot burst. They scheduled me for Wed, Dec 28th from noon to 4pm - which I get because of the freeze. I told them I didn't have water, due to the pipe burst. Took a day off of work to make sure I was home when they were available.

The date prior to the appointment I confirmed via text and the date of the appointment I called at 11:32am to reconfirm - they told me everything was great and a plumber would be coming from noon to 4pm.

At 1:38pm on the days of the appointment, a guy called and said they needed to reschedule me to Jan 11th. I asked him why the change and he said the people answering the phone only booked the appointment, but he was actually in scheduling and that was the first available appointment. I reminded him that I didn't have water and took they day off of work - his responses that I wasn't in their loyalty program and the 11th was the first available.

I booked another plumber for Friday the 30th and they showed up at 8:30 and completed the project by 10am.

How can this be the great service Jon Wayne promises and how can they run a company this way?

I was a little skeptical when I saw this company and all the poor reviews it got on Yelp.  I was put in contact with them through my home warranty company like many others.  The plumber, Eddie, contacted us in a pretty timely manner and set up the appointment.  He called me the day of the appt. and showed up about when he said he would.  He went to the master bathroom where our cold water faucet was not working.  He quickly found the problem, which was a pain to fix because a screw and a washer had come off the stem down in the pipe.  He fished them out, unblocked the pipe, put new parts on the stem, and cleaned up the water that had come out on the floor.  He was very persistent and knowledgeable.  There were no extra fees or problems found, and it was just the $75 deductible.  He also gave us some advice on how to keep this happening in the future and why it happened.  I was pleased with the service we received.  Much better than the Country Boys Plumbing that HWA sent out the first time.

So many of the reviews on here are my experience with B B Lewis Plumbing. Hired thru AHS. Called about an emergency water leak. Didn't hear from him until the following day. Billy, the owner, is flat out rude, a liar, and has quite a tone and attitude. He called me when convenient for him and when I finally got a hold of him he says he's been trying all morning when his first was well after 12. (red flag #1) his worker came (forgot his name but he was very nice and quite knowledgeable). He had to order part and I without any updates I call and speak to Billy. He tells me he went to one place don't have it and if not at next place he is just gonna order it. I told him that I have a water leak in the building I live in and can't just shut water so I told him it needs today. He then raised his voice, was completely rude, didn't let me finish a sentence. I told him I don't want to speak to him. I will deal directly with the man who came in my place. AHS doesn't care he's still on the list. I expect workers to be cordial, professional, efficient , but most of all non condescending and zero attitude. Billy is NONE of these. If you have AHS call them right now and put his name on the do not list. Save yourself the trouble. Look at all reviews. The same things are being said. I just wish I would have looked here to begin with then I could have saved myself a less stress and frustration!

After dealing with Lucy Moreno and her business I think I have a pretty good idea of what it is like to go through a terrible divorce: I trusted the wrong person who repeatedly broke their promises to me and ultimately I spent a lot of money and needed legal counsel to make an awful person leave my life while praying they don't destroy my house in the process.
I contracted with this business to remodel my kitchen. In the beginning the initial project manager (Tom Estes) warned me that I would have to get tough with Lucy and basically kiss her butt if I was going to get her to perform all the stuff she promised to do. That was insane to me, I was baffled that her own sub was undermining his boss, and I shouldn't have to get tough with anyone who I was paying to provide services they enthusiastically agreed to do.  Tom also said that the comment Lucy hears most often from her clients is You lied to me! Lucy assured me that there would be no cost overruns, they wouldn't do anything we didn't agree to do in writing, I'd be happy with their quality work, etc.  
It turns out this business wrote the book on dirty contractor tricks. Every other day I was getting messages that work was cancelled and they'd have to start up another day. My favorite excuse was that when work couldn't start on a Monday for whatever reason, she claimed that it was easier to work a full five day week then to get started mid-week and only work a couple of days in a row so progress was pushed off until the following Monday. Sure, her crew totally isn't sitting around not making any money on another smaller project she didn't want to turn down in favor of my project because working a 3 or 4 day week is so complicated.
Even though our contract was fixed-price Lucy constantly hit me up for the cost of items she either forgot to include in the price or she didn't want to pay for.  Seemed like it was always a pushy, high-pressure sell to get me to agree to something now now now, the guy is here he can do it or he'll have to come back later type of thing. I always said no, and when I'd ask her why she doesn't think the contract means she has to cover it she'd throw up her hands and say hey, I won't  fight you on this one. I didn't want to fight either, I just wanted my contractor to do what they said they would do!
When I found substandard work in progress and complained I was told to relax and stop bringing these things to her attention because they're not finished and there's nothing to worry about. When I called her attention to inferior work upon completion I was blamed for not catching the poor quality work in progress and directing the sub to fix it (which under agreement I could not even do, the homeowner cannot direct subs). Everything was blame the homeowner, including the fact that I was trying to turn an old carport into a kitchen, something that was abundantly clear to this business when they bid on the project.
The previous reviewer totally nailed it: Lucy is a bully, and with a volatile combination of arrogance and stubbornness to the point of being surreal.  While standing in my kitchen as her subs ripped up parts of my new wood floor to redo it for the second time (and only after bitter complaining on my part) she refused to acknowledge that there had been any problems on my job and that we do quality work, we get nothing but compliments. Say what?!?  I had to hear that's the best that can be done until I argued, and argued, and argued, and argued to get things fixed. The project suffered from lack of oversight and management, with Lucy and much of her subs apparently incapable of applying logic or common sense to the work.  I spent more than one evening surveying what was supposed to be my fabulous new kitchen completely in tears trying to comprehend the insane mind that could think this kind of work was acceptable.  I must admit that a couple of her subs were honest, hardworking guys who obviously cared more about quality and customer service than Lucy did.
When the project failed to pass the electrical inspection Lucy doubled-down and refused to do any more work until I gave her the final payment, which clearly is not due by contract until all the work is done and the liabilities are cleared.  Lucy literally stated she did not care about the terms of our contract, she just wanted to be paid (greatest email ever, got it in writing, thank you!). Never mind the fact that it didn't pass the city inspection or that a sub (who had been fired early in the project before demo even started) had attempted to file an invalid lien on my property. She makes up the rules as she goes along and I don't think she ever even actually read the contract that we signed.  Her work ethic reminds me of a drug-addict: lie and do whatever it takes to get the money and always deny any problems exist.

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