Best Businesses in Texas

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

Bill and Diane Pair with Pair Plumbing & Septic have provided me with excellent customer service and work.  My farm is located about 20 miles from Cameron and recently all of my pipes froze and and broke due to the freeze.  The guys they sent to asses the damage were very professional and quickly identified the problem. The Pair's  were responsive and sympathetic to my needs and repaired my pipes.  This was not the first time we have had them service the farm, really good people.  Diane is a really sweet lady, more of a peach than a Pair!

Had a great experience with your company this morning nice to have a great plumber who's honest

Great communication, on-time service, beyond satisfactory work, fair pricing, left zero mess behind, very efficient and will reach out for any other handyman needs.

Danny was fantastic. He took care of installing a hood for our range along with the vent and electrical for it. Quite a tough job. It looks fantastic and the price was fair. Definitely recommend him:)

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Our water heater went out and we needed a replacement fast. Gabe was the first to reach out and offered to replace our unit the same day. His quote was very affordable compared with others that we received. His work is high quality and he made adjustments so if there is a need in the future repairs will be easier to perform. I highly recommend Gabe, and we now have a new plumber!

Just bought a part at Josco yesterday. The employee Matthew was knowledgeable, took me straight to the part and demonstrated how it should be installed. He said it should take about 10 min. to install. I had thought he cursed me by saying that but it really was a 10 min. Job! Looks like a strict return policy according to the receipt that is why I don't rate it a full five stars. Regular stocked merchandise has to be new and unopened, returned in 10 days for a refund minus a 15% restocking fee.

Excellent service and detailed work.  Shannon was ready and willing to help us with our clogged system on a Saturday morning, which we appreciated very much!

Very experienced and attentive to all details at our brand new house.

Highly recommended for all plumbing services!  Six Stars

Really phenomenal experience! I've had several SA plumber/repair experiences with my house/appliances and by far Blue Lion plumbing was the BEST! Our water heater was going bad and not only did they give us a fair and fast online quote (which was one of the more affordable options that included a warranty) they followed up a few days later to double check if we had questions. We were actually saving up for the water heater replacement during that time. Then, all of a sudden we came home one evening and the old water heater was leaking water into the carpet. I sent a message around midnight and had a response by 7am the next morning and they FIT us into their schedule the very next day! Heather and Martin are fantastic! Really impressed and will absolutely call them again if we have any plumbing needs! Great customer service, friendly and knowledgeable staff and affordable price. Really can't beat that! :-)

No-call, no-show the night before Thanksgiving.
My appointment window was 3-5pm. I had some turkey prepping to do, and I needed my faucet to work.
I called the office at 4:45 because I sought an update on my plumber's ETA. The recorded message said that their offices closed at 4:30 and won't re-open until Monday (or was it Tuesday?) Now, I don't hold a nice long holiday weekend against anyone. But who am I supposed to call when my appointment window goes beyond your office hours? Your assigned plumber who had my work order could have at least called me. I do hope he is safe out there.

I gave two stars because your team may be truly wonderful, but I will never know.

Awesome experience with the Chambliss crew from quote (Justin) to install team (Blake & Jesse).  These guys are precise, quick, quiet and extremely professional.  Im very happy with the job completed and will definitely be calling them back to take care of a few more projects.

Did business with this company for the past four years. I had a water heater go out that they installed and they said it was a warranty issue with the company they don't cover the water heater that they installed. Then I was made to feel like they did me a favor over the last four years for doing business with them!  They don't stand behind the products that they install. Apparently I'm rude every single time I call.  Horrible customer service from the office. I'll go ahead and buy my own water heater and install it. You've lost my business and my respect.

I purchased a 12 year labor warranty from Dayton A/C in 2015. Dayton was purchased by Goettl last year. I called Goettl and emailed over my labor warranty, and the service manager agreed to honor it and we made an appointment for later in the week for between 9 and noon. Near to one when no one had shown up, I called Goettl and they said in the interim 2 days time that all Dayton warranties had been reduced to 2 years, and that I would owe $299 diagnostic fee just to have the serviceman pull up in my drive. Don't use Goettl!!  They lied and deceived me.

Wish I could give more than 5 stars! Hambone came out to our business in a moments notice, figured out the problem (after 2 other plumbing companies came out and were stumped), found a solution and fixed it. They were professional and Justin did a great job breaking down what was needed and answered all of my questions. Thanks again!

John Wayne has a nice website and they were easy to schedule.  However, we were very disappointed in their high pressure tactics when they actually arrived to fix our issue.  Here was our experience:

I was out of the country on business when my wife noticed a water leak in the garage.  Since I didn't have an international cell phone plan I used the John Wayne website to schedule service.  Within minutes I had an appointment with them to come repair the leak.

In the day between scheduling the service and a John Wayne repairman showing up my father-in-law was able to find the leak, which was coming from our hot water recirculation pump, which was its own separate system from the hot water heater.

When a John Wayne representative arrived the next day my wife spoke with him about the issue. Not sure if this is their standard tactic, but he immediately began pressuring her to purchase a tankless water heater system for about $8,000 (really?!).  He explained the pump needed to be replaced (for $1300) but that he recommended replacing the entire water heater system versus just the pump.  He also said a water heater our size (75 gallon) isn't manufactured anymore that would fit in the same spot and that a tankless water heater was the best way to fix the problem.  And, of course, it was the last day of a special promotion.  However, she knew better and politely asked him just to fix the problem with the recirculation pump, and that there was nothing wrong with the hot water heater.  After several calls to management the repairman was finally given permission to simply fix the issue with the leaking pump, which he did by removing the pump and splicing the line together with tubing.  However, he told my wife you'll be calling me back for a new hot water heater.  Sure enough, our water was taking noticeably longer to get warm (which we anticipated since the recirculating pump was gone) but the water was just not as hot and in some showers/sinks just barely warm, so we began to think there was an issue with the hot water heater.

However, later in the week we had a plumber from a different company at our home completing some plumbing work on a kitchen remodel and he needed to re-light the pilot light on the hot water heater.  I asked him about the pump replacement and he asked to see the pump the John Wayne repairman took out.  Guess what?  I couldn't find it anywhere so it was taken without our permission.  I also asked if there was a water heater on the market suitable to replace our existing heater.  He said yes, there was.  Finally, I mentioned to him about our water taking so long to heat up and some showers not getting very hot at all.  He found the problem: the hot water valve was left partially closed, reducing the hot water flow.  He turned it to the proper position afterward we actually had to turn our hot water heater setting down because the water was so hot coming out of all our faucets.

Shame on you John Wayne for trying to take advantage of our situation and 1. Attempt to high pressure sell someone an overpriced tankless system that was not even the problem, 2. Taking my working pump which probably could have been repaired and reinstalled (it had a hairline crack in the case) without permission and 3. Leaving the water coming from the hot water tank to be colder than it should have been...intentionally or not, it was left incorrectly positioned.  I would never recommend this company!

Big John was referred to my by my home warranty company for a broken water heater after the first company couldn't take my call to even schedule an appointment.  He arrived within 2hrs, clearly explained my options, worked out the details with the warranty company, and had the replacement installed the next morning.   I really appreciate the prompt and professional service.   I compared prices for comparable plumbing services and he was competitive.

If American Home Shield assigns this plumber to you ask for another one immediately!!! All the complaints about these guys are legit.

If I could give 0 stars I would. Jason from BB Lewis came out and looked at my hot water heater. Confirmed that it was leaking and needed to be replaced. He said he would order a hot water heater, but they were on back order. He said he would call let me know when he could install it.

He completely ghosted me after that. One month later and he's still not answering my phone calls or texts. The only updates I could get were through AHS agents. After 3 weeks Jason told AHS that the hot water heater was arriving the following week. That week I called AHS for an update and Jason tells them that he never got the request for the hot water heater replacement.

One month later (today) I got a LEGIT plumber to come out and do the replacement same day.

Avoid them at all costs. These guys are collecting checks from AHS and ghosting customers. Be prepared to spend hours on the phone with AHS if they assign them to you.

For starters, Doing one job at a time like their website claims, is absolute crap.  I lost count of how many times Lucy & Tom (master plumber & proj mgr) actually told us they had too many jobs to keep up with & were so busy; I really need to get over to this one in Westlake Hills, so yours HAS to be finished tomorrow even though there were SO MANY problems left unaddressed! We chose L&M based on the reviews & photos on their site & regret it. To be told straight to her face that this is not a job we want to take photos of for our website by Lucy herself blew my roommate away & proved their true work ethic. She wasn't talking about design, colors, etc. the work is so poor & shoddy she didn't want to take credit for it! Fortunately, I work in Facilities & have had many opportunities to share the experience with other coworkers & industry professionals and refer them elsewhere. I will be the first to say my roommate's house has a lot of problems, its run down, but this bathroom was remodeled by people who didn't care about their workmanship & its abundantly clear in the photos taken the day Tom left after arguing this was as good as anyone would do. 3 times my roommate had to demand the painters come back because they did such a crappy job. If you saw it yourself (contact me, I'll be happy to share pictures & offer better referrals), you would think my friends painted it & say, man, yall should have hired some professionals! On the tub, there were two different colors of caulk used. It's messy & my roommate confronted Tom about it several times-he told her it was the best they could do & anyone who does this would have the same results. You can barely push on the shower wall but hear it cave in, stick to the hardy plank behind it & pop back up. She pointed that out too & Tom actually told her don't worry it's glued down real good around the edges. I'm not takin' it off now! Seriously?! I will give credit that they came up w/some solutions to the walls being uneven around the vanity & chose good quality parts, but the actual work they did is just embarrassing. We feel like we were ripped off in the worst way & taken advantage of since we did complain repeatedly, send photos of our concerns to Lucy & were basically bullied into backing down because they were just too busy to deal with our small project! When Lucy came & did the initial quote my roommate told her she didn't want it painted or tiled and that money was an issue. Lucy pushed & insisted on including the costs in the quote anyway-we asked for a breakdown & couldn't get one; Lucy guaranteed we'd be happier having them do it. We both really wish we'd not backed down to her bullying & done it ourselves! Tom again said after the 3rd time the painters came back that nobody would cut a line straighter than this! There's paint on shower walls (he says, well, just scrape it off  Um, I'm sorry, I shouldn't have to scrape it off!), paint running over the line where the tile meets the wall, door frame/ceiling look horrendous. But L&M will no doubt be quick to tell you they use contractors for that & can't control them...Lucy had to come out herself to fix some plumbing issues because they were so busy (doing one job at a time HA!) that she couldn't get her go-to guy to come do it for her. He had to come anyway the next day. Nobody who visits sees that work though, they see the tacky paint lines, the messy caked on caulk that's different colors, the gaping openings where the side panels of the shower should meet. You can't convince me water's not getting in there like Tom claimed. There are huge gaps where two of the walls meet that weren't caulked at all, much less in different colors! L&M overcharges for the quality, doesn't care about their actual customers wants/requests & steamrollers you into paying for what L&M will get the most money for, adding on extra things you specifically said you didn't want while talking down to you like you're a complete moron until you give in & agree stupidly thinking that, as professionals, they must know best. They rush through jobs without taking care of the things that are most noticeable cosmetically.My roommate actually asked Tom point blank: Tom! If this were in your home, would you leave it like this? he sheepishly said, Well, no I wouldn't so she said, ok, then don't expect me to accept it in mine! She complained & let him know she was not happy, she'd already emailed Lucy several times about concerns, including photos (we still have the emails too) & everytime it was just pushed off. They made her feel so inferior that it just became easier to get them out!Having the messes & carelessness fixed doesn't even matter anymore but we are both making absolutely sure to share this with everyone we meet & let them know this is not the place they want to take their business to. I'm glad I've had the opportunity to keep at least 4 people from taking business here simply by showing them the photos.

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