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This is difficult to write because I really liked the guys we dealt with during the process. Super nice, totally didn't mind these strangers invading my house all day when normally I don't even invite people I know over.

However, in our experience, their communication (and possibly time management) is seriously lacking.

My husband, who is low on leave at work, missed a couple hours to be at home today from 4:00pm - 7:00pm for a scheduled cleaning/checkup ~6 months after installation. He called Honest at 6:30pm to make sure someone was coming, was told he'd get a call back, then had to call again at 7:00pm when he hadn't heard from anyone.

A little after 7:00pm someone called saying no one was available tonight. My husband asked if we could make our next appointment around our schedule rather than theirs, but we have to wait to hear back tomorrow. At nearly 8:00pm the tech himself called saying he'd been busy and asked if we were still able to host him, which by then we weren't.

We experienced a similar situation months ago during their initial visits that I can't recall the specifics of, but it was this same sort of sitting around wondering, calling for info, someone showing up late. During installation the area around our attic access got a little beat up, but we didn't bring that up. Maybe they would have offered to fix it; the guys doing the installation were good about keeping my crappy carpet clean, ha. The old thermostat was also left hooked up for some reason, something that was supposed to be addressed today.

I don't expect perfection in businesses like this that can take more time than expected (I was one of those time sucks when they installed the unit; sorry, person scheduled after me :) ), but I certainly expect excellent communication from any business I patronize. Nowadays there's no excuse not to keep in contact with anyone in the whole wide world, much less a few miles away.

Being called *well after* a *huge* scheduled appointment window, only because you *called them first multiple times* is simply unacceptable. There's no less jerk-y way of saying that unfortunately.

I wouldn't go so far as to not recommend them because I did like them personally, and we've happily been freezing our @$$es off thanks to that new AC. I mean, I'm posting this before they've even performed the cleaning because I'd expect professionalism from them (sans aforementioned issues) even in the face of a somewhat unflattering review. But when you're missing work for nothing, time is literally money. There's just no way to recoup that, you know?

We needed a new gas cooktop installed, but I had dealt with a couple of unscrupulous plumbers in the last few months. So, this time I researched carefully and I am so glad I did! Plumber Near Me was responsive from the start. They arrived on time, were efficient, professional and friendly, did the installation promptly, explained how things worked, and cleaned up after themselves! Aiden could not have been nicer. I highly recommend this company.

Louis took time to diagnose my problem.  He couldn't fix it the same day because I had too many ants where he needed to work. He came back a few days later as promised and made the repair at the quoted price.  He took the time to explain what caused the problem.  Will hire again in the future.

Great helpful trustworthy people. Very friendly. Offered free troubleshooting over the phone.

I was recommended by a family member to this business. My estimate was given pretty quickly and was able to get into the schedule easily. I had a toilet that needed to be replaced and a problem with a leak in my shower. My toilet was replaced quickly and at a reasonable price and Gabe found out the problem for the water leak in my shower and was easily able to fix it. I was very impressed with the job that was done Gabe was very professional explained everything that needed to be done and what the problem was. I would definitely recommend him to my family and friends and will use him again in the future if needed.

My standard line is, plumbers are worth every nickel they extort from us. In this instance, however, not only was the service fast and professional, but I wasn't extorted: the fee was very reasonable.

Particularly as it was done on Saturday, they responded quickly and arrived in less than two hours. And Roger Morin, the guy that showed up, is a prince. I had to hurry him out the door before my wife adopted him.

All in all, a great find.

Best Handyman Services.Have been searching for 3 weeks to get help to apply insulation inside my 2-door garage. Very friendly and excellent workmanship. My search is over, will keep this one for sure.

Pressure reducing valve failed after only 3 years. A call to Proficient got me on the schedule, they showed up on time, and the valve was replaced quickly and efficiently for a fair price. They were honest, professional, and a pleasure to work with. Highly suggest you turn to these folks first for your plumbing needs.

Very personable guy who knows his business.  I've been looking for a good plumber forever and I believe I have finally found one I can trust and who knows what he's doing.  His price to fix a major leak in my water line was very reasonable and the repair was completed in a timely manner.  Christian had to dig through a lot of rock and mud to get to the source of the leak but he did so in 95 degree heat with no complaints.  He cleaned up the entire work area before he left.  I couldn't be happier with the quality of his work.  I'll be using him from now on whenever the need arises for a plumber.

Roger's plumbing is terrific!!! After having two extensive conversations with Roger, he was able to send guys out first thing Monday morning!! Skip and Bryce detected an issue that has been plaguing us...Completely missed by another plumber. The situation was solved in a day.... Septic and plumbing issues are not fun, however, this crew is excellent. Highly recommended.

I cannot recommend a more outstanding guy.

My girlfriend decided to pour about 20oz of solid bacon fat down my garbage disposal and it didn't work out very well.  After a long heartfelt talk about why we shouldn't do that, I tried to fix it myself.  We tried baking soda and vinegar, Drano, using an auger.  Nothing worked.  

Ruben responded at the last second. Came over within an hour of us hitting him up, and fixed it like a charm.  He was informative and explained everything to me so I could fix it myself in the future.  

I'm a customer for life.  I can't thank him enough.

I needed a couple ceiling fans replaced and contacted Avery Handyman Project due to their previous reviews and they fact they were in my neighborhood. A couple messages later and I was scheduled for that same day. Lewis was very professional and polite, arrived on time and cleaned up when he was done. I wouldn't hesitate to contact AHP for my next project.

Kinda  an emergency, needed yard mowed quick.   Martinez Services call texted back in minutes on memorial day weekend.  He got over in a couple of hours on a saturday.  Due to appointment running late had to leave him money out.  He is very honest, did work.  Great job, stayed in contact, sent pictures.  Great guy, great lawn guy.  Top notch.  Hard worker.

Waynes Plumbing is fast, affordable and quick. Wayne came in, gave us an estimate that was lower than the other guys, completed the work in under 45 minutes. They were clean, polite, friendly and they cleaned up after themselves. What more can you ask for?

WD Integrity plumbing is amazing.  Their team actually helped walk me through a small plumbing issue (without even coming to my house).  Probably saved me hundreds of dollars in repairs and did not charge for the consulting work.  They will be my forever go-to for plumbing and will refer them to anyone we can.  In a world where you think customer service is obsolete these days, WD comes along and saves the day and makes you believe that there are quality folks out there.  Many, many thanks to the WD Integrity team.

My water heater's pilot light is out and can not re-ignite. Alan came in the next day and identified the problem to be the sparker's insulation. He fixed the problem with no charge. He also checked the state of the thermal coupler and adjacent connections to make sure they are ok. I also go a quote for a new water heater because my is 8 years old.
I think Alan is professional, efficient and honest and would recommend him.

I found out the pressure reducing valve for my house has been causing the rattling underneath my kitchen sink (which was what caused a hole in my RO system pipe). Now both my kitchen floor and cabinets are damaged. No reply from email or phone or voice message.

I cannot rave enough about Aloha Plumbing's fantastic quality of service and expertise. Time and time again they have responded lightning fast to emergencies, done reliable work (for a variety of different projects), taken extra time to give extremely valuable insight and advice, and helped us out well above and beyond what would be expected. As long as we live in this area, we'll ALWAYS stick with Aloha, and will wholeheartedly, emphatically recommend them to anyone in the market for a plumber. A+++++++

Abel is an excellent electrical technician who is very knowledgeable and very pleasant to work with. He removed/replaced three chandeliers, an indoor spotlight and re-wired two dimmer switches. I will be asking for him by name for my next electrical project.

It's incredibly shameful when a company takes advantage of someone who is dealing with a crisis in their home. It didn't start out that way, their office staff was fantastic and very helpful however when the technician showed up to my house he had the audacity to walk up to my home while I'm in full panic mode about a broken hot water heater, handing me a $4000 estimate. I almost fell over in complete shock!  I do not live in a million dollar home, I live in a small three bedroom in South Austin and clearly not rolling in the dough!  After the initial shock, he told me he can rework the estimate.  While he worked on the estimate, I went in the house and got a hold of an amazing and reputable plumber who did not take advantage of me and in fact was fair priced and incredibly kind in my panicked situation.  

What I learned later is that all of these employees get paid on commission as well as a base salary. They are clearly not in the business of helping you through a crisis, but to pad their paycheck. Shame on you Daniel's plumbing for trying to rip people off just to make a few extra dollars!