Beth C.

2/17/2023

Honest AC & Plumbing were one of the fastest responses when we needed to replace an ancient water heater inside even more ancient plumbing. AJ was clear, detailed, and creative with solutions from the beginning - necessary when working with a 100 year old house. Even though the ice storm briefly interrupted their service & their shop's power went out, they maintained clear & timely communication both from AJ & from dispatcher Michelle.

Highly recommend Honest for all plumbing needs.

Claire W.

4/20/2023

I had a positive experience working with Honest AC. They were knowledgeable and helpful and the work they did was professional. I got quotes from 5 places for the job we needed and they quoted a fair price. Recommend!

Matthew M.

09/06/2022 12:00:00 SA

Update..
Recently was presented a Maintenance alert for my unit. Seems about right as its been just over a year. Upon calling Honest, I was told I did not have a maintenance plan. So what I gathered was the 30k I dropped on this system + the $300 or so a month i Pay for it- Maintenance is not included. While the lady was nice to speak with and understanding- I am certain the reason we went with Honest AC was that my monthly payments would include the maintenance plan.
However this appears not to be the case. Sad. Very Sad. Really makes me question my choice.

Keith H.

4/14/2023

This is one of the most Professional Services Companies !! I have ever worked with. Responsive, Honest, Cost effect !
I Highly recommend them ! Thank you Honest Plumbing ! Keith Hunter

Carol D.

05/04/2023 12:00:00 SA

Very responsive. Terry came out, identified the problem, explained the solution and estimate cost. It turned out to be more than what we initially thought but he showed me the issue and patiently explained what's going on. I would highly recommend Honest Air Conditioning.

Emily S.

07/09/2022 12:00:00 SA

Updating my review from a 3 to a 1 star review after giving the business ample time to make it right after scratching my sink. After a manager came to my house to inspect my sink after reporting that the technician had chipped/scratched the paint on it, I never heard from him again. Then seeing the cavalier response to my 3 star review with no mention of the issue just plain irritated me. I can't recommend a business that has no problem damaging your property, not making it right, and then charging you an arm and a leg for it. Hunnies, do better.

Steve J.

8/28/2022

Back from vacation and the AC was broken. Mike from Honest Air Conditioning was our hero! He put in around 2-3 hours in sweltering (record setting) temperatures in our attic. This man deserves a medal.

Quick to respond, Mike was able to pinpoint the problem, order the proper replacement parts, and got us back up and running by as quickly as he could.

Prices were fair, and the bulk of our cost came from special parts that had to be ordered from the manufacturer. Honest suits our experience with Mike. Thank you!

Connie H.

4/25/2022

I've really come to rely on this company for my HVAC and plumbing needs. Their HVAC Department has been consistently professional, reliable, efficient, honest. I got to experience some of their growing pains as they moved into plumbing, but I always felt like my complaints were heard and addressed quickly.

The last time I had them out it was for an issue with clogged pipes in the kitchen that were wafting sewage smells into the house, and making my cats sick to the tune of $5K vet bills. Yikes!

It took 2 visits to thoroughly get that issue resolved. I would have preferred that everything that was causing that issue had been found and addressed the first visit, of course. But it was thoroughly addressed on the second visit when a different plumber was sent, and apologies were extended by the first plumber when he came back out to replace the water heater's expansion tank.

So overall, I'm still really pleased with this company, and am glad there's a locally owned small business I can confidently recommend for such important home maintenance services.

Eric C.

09/01/2021 12:00:00 SA

Wow that was quick

Living in Texas in the middle of summer, one of the most horrific nightmares you can have is not having your ac properly cooling the house. To walk into your house and see that it is 80+ degrees.

That nightmare happened this week. Unfortunately we detected it around 8pm at night and there 24/7 technician was pretty booked. No worries, we sucked it up and the technician we spoke to that night told me that dispatch would contact me in the morning.

Sure enough I got a call around 8:30am from dispatch. They said to expect a technician between 10am - 1pm. I prepared myself to wait until noon when a technician contacted us and arrived on site a little after 10am.

James looked at the problem, said it was an easy fix and worked his magic. An hour later, the house is cooling like new. The bill, well it was a lot less than I thought it would be.

Thanks so much Honest Air Conditioning, we appreciate you sending a technician so fast and the friendly customer service and skill that James showed.

Griffin S.

1/24/2022

3 stars since they were responsive and able to get out to our home same day.

However, Antwan serviced us ($50 for about 10 minutes) and didn't really seem to have a clue what was wrong. He claimed we needed a new electrical zone panel and that they'd be in touch on Monday for next steps.

We haven't heard from them and our heat is still having issues.

Jody R.

6/29/2022

Alex was my first contact with Honest Air Conditioning, he came out and determined what needed to be done, keeping me informed over the phone and our landlord each step of the way. Alex determined we needed a new unit, by the next day we had a new unit installed by Logan Van Housen and his team. Very professional!! I work from home and I hardly knew they were here. I highly recommend Honest Air Conditioning. Amazing staff! Logan walked me through the removal of the old system and then the new system. Highly recommend!!

J. Reynolds
snelling Dr.

Erica B.

8/23/2022

AJ did an amazing job at rectifying my plumbing leak issue. Added benefit, they were able to offer me same day appointment. I am very grateful for their responsiveness and pure professionalism. When in need again I will definately Honest Air Conditioning and Plumbing. Not to mention AJ's knowledge sharing was also very helpful!!!

Celia N.

5/29/2022

With temperatures almost to 100 degrees my AC went on the blink and this being Memorial Day weekend, I figured no one would come out. Honest was on the job yesterday and fixed it on the spot. I highly recommend them. Responsive, professional and friendly.

Gene T.

9/16/2022

Had a problem with our AC blowing hot air and then cool air again. Justin came out and really took the time to analyze what was happening and suggested a simple inexpensive fix with the filters we were using. So far its working. We will be requesting Justin in the future!!!
Sincerely, Mary Ann in NW Austin

Miki H.

05/09/2022 12:00:00 SA

I can't say enough good stuff about this company. I think they hire incredible and truly honest employees. About 4 years ago, we had just moved here and I had developed a cough. So, we thought we might need our vents cleaned. They came over to inspect and said our vents were actually clean and didn't need to be serviced. Turns out, I was just embracing the Hill Country allergy season. Flash forward a few years and I'm 8 months pregnant and we are in the beginning stages of Texas summer...our AC stops working. We call and of course, it's after hours. The technician, Alex, calls us back within 5 minutes of us requesting an appointment. He is extremely polite, helpful, down to earth and was able to get us some information to get our cold air back. Alex, this pregnant momma thanks you for your kindness and helpfulness! Truly a wonderful experience every time we've worked with this company!

George D.

02/07/2022 12:00:00 SA

Needed to find the condensation drain, they sent a technician who quickly identified its location (washer drain). Very professional and courteous .

Amy A.

06/03/2022 12:00:00 SA

They were quick and efficient on a same day call out. The tech valued my time and my money. He prevented me from over paying for services and gave me a lot of valuable information regarding my unit.

Steve C.

11/28/2021

About a month ago, my AC wasn't producing heated air when the weather started cooling down. I called up Honest AC and they scheduled one of their technicians (James Salinas) over to my house for that same day.

James came by in short order, and was very careful with keeping a mask and wearing new shoe covers when coming into the house. He took a look at my air handler/furnace up in the attic and figured out immediately what the issue was. He described and showed me the problem, walked me through his adjustments step-by-step, gave me pointers on maintenance and had my house filling with heated air in no time. He did a quick walk through my living room to ensure the temperature distribution was where it should be, and advised me when I should schedule another maintenance appointment.

Fantastic service from James, and very in-line with the friendly, excellent customer treatment I've had with previous visits. What I find unique is how educational each visit has been; how each technician has taken the time to explain in great detail as to what the issues are, how they can be resolved, and tips on what to look for during AC operation.

I wouldn't hesitate to recommend Honest AC to anyone looking for quality maintenance and repair work for their home air conditioning. Excellent service and great people!

Mandy C.

11/23/2021

We had avoided calling a plumbing service for quite some time but the faucet handle in our master bath stopped working and we knew it was starting to get cold again - we decided to contact a few plumbers and get someone to come help us out as well as prepare us for the cooler months.

After looking at reviews on Yelp, Google, etc and sending out a few messages we ultimately decided on Honest Air and Plumbing. First they were incredibly quick at responding to our initial request, then the rep I talked to on the phone was pleasant, friendly and informative (we knew what to expect thanks to her).

Today - Doug from Honest AC and Plumbing showed up and was very friendly and quick. He did a thorough inspection of our home plumbing/etc and was very informative on what he thought we may need. He showed and told us what need to be fixed, when and why. As well as handling our initial request we chose to let Doug fix all of the recommended items as the price that we were quoted was incredibly reasonable and he said he could get it all done today.

I'm incredibly impressed with how quick, friendly, and professional Honest AC and Plumbing was. They are an incredible value for such a professional business.

Moises V.

1/29/2022

Best service in town the guy fixed my AC very professional and knowledgeable about what he's doing he even gives me pointers what to watch and what to observe when AC having problems with condensation problems.thank you so much.highly recommended

Tamie F.

5/30/2021

I called on Friday afternoon with a non-emergency and they got a plumber out within the hour at no additional charge. He came and found the easiest fix possible for the problem I was having. He then went above and beyond by asking if there was anything else he could look at or help with while he was out there. He even taught me how to fix some problems on my own before adding that I could also just call him with any questions. He was so honest and helpful that I signed up for the yearly maintenance plan for both plumbing and HVAC. Who knew your water heater needed to be serviced yearly?! There was a $115 discount for signing up for both plans together and I feel it is going to be well worth it. I'm so happy I called the Honest guys!

Matt E.

07/09/2022 12:00:00 SA

I called Honest Air on 7/2/22, the Saturday morning before the 4th July. They were able to send out Alex to check on my AC. He was awesome. He arrived promptly and addressed the issues I was having. Additionally he gave me some tips on preventive maintenance that I hadn't heard before. They also offer the normal service charges on Saturday, so I didn't have to pay more for someone to come out on the weekend. My experience with the business was nothing but positive.

Tim C.

04/06/2020 12:00:00 SA

We have a maintenance contract w/Honest A/C. They come out twice yearly to make sure all is ok w/our A/C & Heating. They have never tried to sell us anything that is not needed. Our old A/C unit was 16 yrs old & was starting to have a few minor issues. Last week we had Honest A/C install a new energy efficient 3 ton Trane Unit. We recently did some price comparisons so we knew that Honest was giving us a great price. We could have waited to have the new unit installed but, living in Texas we did not want to wait & have the old A/C unit quit on a hot summer day! Decided to get the unit on a Thursday afternoon & it was installed by noon on the following Monday. Nice people & dependable service. Highly recommend these guys.

Paul T.

04/10/2021 12:00:00 SA

Rick and Ray came over to do the spring checkup on my condenser. They have a checklist of what got serviced and cleaned.

Rick and Ray called before arriving and wore shoe covers before entering the house. Rick and Ray were very respectful. Always knocked before entering and asked questions when uncertain.

They were very knowledgeable on AprilAire filters and knew how to flip them out.

I look forward to having Rick and Ray service my furnace in the fall. Highly recommend Rick and Ray to anyone looking for service to be done on their HVAC system.

Shahed Z.

9/20/2022

Had Honest Air Plumbers come in and check the source of the leak. It was very hard for them to diagnose if the water was coming from AC or a Plumbing leak. They said they would charge $ 200 to cut thru a drywall to diagnose. If that did not fix, there would be another hole in another part of the house. They offered a few more options to which I declined. All in all - very respectable. I paid them $45 out-call fee. However, they were not cost effective. I got the whole thing fixed later at $180 including parts from another plumbing company. They are very efficient to schedule you, but expect a slightly larger bill.

Pamela H.

10/03/2021 12:00:00 SA

Stop shopping around. These are your guys.

I came home from vacation to find my temperature rising into the mid 80s. Ensue panic. After looking at the amazing reviews I decided to give Honest AC a call, and I'm SO GLAD I did. They live up to their name and go beyond.

The first time they came out, they made a small repair. After a day, I realized the air conditioner was working a bit better, but it was inconsistent. They came out again and AGAIN until they figured out the problem, but they never charged me more than the initial small fix. I ended up SAVING money, which is unheard of. And they kept calling to check in on me and to make sure the temporary part they installed was keeping us cool while they waited for the permanent one.

I honestly have a fear of calling contractors because I worry I'll get taken advantage of, but in this case, I couldn't believe the amount of work these guys put into my unit and I'm thrilled with the results and the savings.

I've got a brand new AC and I'll never have to worry about who to call for maintenance. Rick even came by a few days after the final repair was finished to check all the parts and run diagnostics. I have peace of mind knowing my AC is in tiptop shape and that the team at Honest AC is there for me if I ever need repairs again.

Give them a call. You'll be so glad you did!

Carolyn H.

07/08/2022 12:00:00 SA

Air ducts were not actually cleaned and they had to come back and clean them after I discovered the issue. Taken advantage of in situation to replace plenums which were supposed to be a majority of the air supply, but then said it was only 8 ft. Grossly overcharged for the 8 ft of plenums and didn't even replace return vent. I would go elsewhere for air duct cleaning needs. There's a reason they were immediately available. I only know this because I'm not replacing all air ducts and the cost is the same as what honest charged me to clean them and replace the plenum.

Steve F.

4/30/2021

The tech, Rick, was very informative and talked me through my options on my annual maintenance visit.
Thanks goes to Rick for also for getting my nest thermostat online.

Shari L.

03/02/2022 12:00:00 SA

Honest AC installed my air conditioner about 5 years ago. Their price was competitive and their work was good. I have them out twice a year for seasonal maintenance. They are always quick to get a hold of, courteous and clean in their work, and able to answer any questions. In particular, Alex has been my technician and he's been great.

D V.

03/04/2022 12:00:00 SA

On time, knowledgeable and professional. Rates however are 30% higher than competition on a new install.

Jeff T.

8/26/2021

We have been using Honest Air Conditioning for several years now, and I feel compelled to write a review because they have proven over and over that they are a cut above the competition. The past couple of visits we have been impressed with their work ethic and fair pricing.

JR F.

07/02/2021 12:00:00 SA

I would defiantly not call them honest. I contacted them through Yelp to get a price estimate. This was a simple thing to do because I was buying a water softener and I have a new home and I told him specifically what I wanted to have done. They wanted to charge me $45 to come out and give me an estimate and then tell me you would apply to the job if I decided to do the job. I don't think yelp wants companies who say they're going to give an estimate to charge you to show up to look at something.

Michelle C.

7/16/2020

Update: I added one star because after reading my review, the service manager William called me and seemed genuinely concerned and apologetic. He is also waiving the service fee which I appreciate. My recommendation is if you receive a quote that seems like it could be wrong, it is probably worth paying the additional service fee to get a second opinion.

I am very disappointed with my service from Honest Air Conditioning and will not be using them again. Brett with Honest came out for a broken HVAC and provided 3 quotes 1) Replace condenser for $3K 2) Replace the entire AC unit for $4.5K 3) Replace entire AC unit plus furnace for $6.4K!! I reached out to another company for a second opinion and they fixed the HVAC by replacing the capacitor for $350. I called Honest to provide feedback to the owner and was told the owner is not available to speak with me but the service manager would call me back tomorrow. So I decided to leave my feedback here instead so the owner will hopefully hear it. It is never fun having a broken HVAC especially during summer in Texas and it makes it even worse when you feel you don't get an honest quote.

r b.

3/13/2022

My house A/C and gas furnace was replaced much faster than I anticipated...just 24 hours after I gave Honest the go-ahead. Maybe it was the time of the year-early March- when business is likely to be slack for the heating and cooling business. All the parts were on hand.
The estimator, James, was thorough, discussed his survey in detail, replied promptly to my messages and phone calls.
Richard and Logan were quite competent. The installation was completed within the time frame James provided. Nice that they installed a new thermostat, replaced the respective circuit breakers as part of the job, and cleaned out the drain pipes.
I am pleased with the work.
I wish I had gotten Richard to complete the programming of the new thermostat, but it wasn't his fault...the two women in the household wanted to do it. There was a Lock setting that wasn't described in the programming sheet that we go into purely by accident, so we had to look up information online to clear it.
The unit is working well.

Alicia D.

4/16/2022

Jacob did an excellent job of explaining options for my HVAC situation. He was engaging and knowledgeable. The office responded quickly to our request for service. These guys hit the mark! Glad we contacted them. Honest has another long-term customer.

Olga K.

10/14/2021

Josh, Jack, Alex and Jackson just left my house After almost eight hours of hard work and-a fantastic job. They replaced all of the attic air conditioning duct work and new insulation.
They swept all of the rooms, garage and front of house after they were done.
Ray was the gentleman that sat with me and explained the whole procedure . After sitting with me he went up in the attic and took measurements. Two days later he sent me the proposal and I accepted.
Really happy with their work
PS. I offered Ray to paid before the job and he told me we don't do that I just paid them

Peg W.

12/09/2020 12:00:00 SA

We were pleasantly surprised when we received same-day service for routine maintenance from Rick. He is always pleasant and helpful. Rick discovered a warrantied item was no longer working, and made arrangements for it to be replaced. On that initial call to Honest, we also requested a vent cleaning and dryer vent cleaning. The next morning, Robert and Jeremy came out to install the warrantied item and clean all the vents.

Everything was performed professionally and in a very polite and timely manner. Each of the service guys respected our home by using drop-cloths and shoe covers as well as using health and safety precautions. Honesty is definitely our go-to company for these kinds of home repairs and maintenance.

Macele R.

10/22/2020

Honest AC installed a new HVAC system for us last summer.
Brett was the best technician we could wish for. He was very knowledgeable, friendly, and patient. After the amazing service provided by Brett, we only trust him with our HVAC.

Steve P.

05/07/2020 12:00:00 SA

Our air conditioning went out this weekend. We had a service contract with another company. While the other company came out and fixed the problem, it was obvious that we needed a new air conditioner. The other company's sales person never called back. We needed a new unit, and came upon Honest A/C from a Facebook recommendation. We found nothing but 5-star reviews on Yelp, which caused us to call to set up an appointment. The sales person from Honest A/C called us right back, came when promised, and sold us on a nice mid-range unit. He did not try to oversell us, and gave us a price for the unit he sold us that was less than the 10-year-old unit we were replacing, even though the new unit was the same size as the old unit, and had newer technology.

The installers were here the next day. Jeremy and Logan did outstanding work, and took the time to explain everything they did. They were very personable and polite, and made sure they protected the inside of the house while working in our attic. We're now cool again, and are looking forward to a long relationship with the company.

Juanita C.

9/24/2021

Hands down, Honest Air Conditioning and Plumbing is one of the best companies we've ever worked with. They replaced our HVAC system and the technicians, Josh Selvera and Kade Fly, arrived on time, were very professional, polite and pleasant to work with. They treated our home and property with the utmost respect, covering our floors from the front door all the way up to the second floor attic entrance, keeping our home clean throughout the installation. Unlike some companies we interviewed for the job, Honest replaced every part of the HVAC system, including thermostats. Once completed, they explained each unit's operation and gave us tips to keep our system working smoothly. Most important to us, they followed Covid protocol by wearing masks and keeping safe distances. We have found our forever HVAC and plumbing company!

Glenn & Juanita Towery

Derek M.

6/29/2020

Man, they live up to their name. I've used them for maintenance here and there, always had great experiences, never tried selling me on anything I didn't need. Unfortunately my AC went out this weekend and it wasn't just a repair, it needed replacement. They were honest about my options, so responsive, gave me a fair price for a new system. When I said go on Sunday, they arrived today and got my new system up and running before I got home from work.

Thank you Brett and everyone else that helped me out, really appreciate it.

Lieber H.

12/22/2021

When we remodeled our house we forgot to move an ac vent to the other side of the wall so the bedroom was HOT all the time! I called several other companies who all failed to show up for the initial inspection or never showed up to do the job, one of these companies was a BIG NAME!!! Through a referral in our neighborhood we got hold of Honest Air Conditioning and scheduled a visit. While the initial meeting didn't go really smooth, it ended well with an agreement to get the work done. The issue was that the inspector was due to come after 3pm, but called at 2pm wanting to come by. I told him I wasn't available til 3 so he asked if he could just shoot me an price by email. I didn't really see how that would work, but he told me since he had the square footage of the house he could bid the job. I told him I'd rather meet him so he could see the job. Good thing because he was under the impression that we needed duct cleaning. Nope. We needed a duct installed! Anyway, we got that straight, he gave us a price and we agreed to have the work done. Jeremy and Spencer arrived right on time, but unfortunately they were told they were installing an air return, not an air duct. Ok, twice now the correct message has not been transmitted correctly, but hey they're here. Let's get it done! Jeremy let me know he would need some different things than what he had on the truck to get the job done so he left and was back in a few minutes with the correct stuff. He and Spencer had the new duct installed in under 30 minutes and a very reasonable price. They were professional, courteous and friendly throughout even though they had to do a little extra legwork due to being given misinformation. Neither of them ever grumbled a bit about it!

Bottom line, Honest Air Conditioning got the job done on time and for the quoted amount. Even with the hiccups I'd call them again in a heartbeat.

Jared Z.

7/23/2021

My water heater was leaking and Tom from Honest Air Conditioning and Plumbing saved the day. He came on-site and spoke in depth about our options around a tank or tankless water heater. He was extremely thorough and did a great job with the installation! While they seem to be a little more pricey, you get what you pay for...good service, excellent quality....and Tom!

Rooster C.

05/10/2021 12:00:00 SA

5-star interaction with Honest A/C and technician Heath. Their reviews on yelp seemed to good to be true, but I can attest to their professionalism, promptness, and delivery. I had a downstairs unit that was not working, and after going through some basic troubleshooting I knew I needed to call a professional. Heath walked me through all the issues noted and did an excellent job of explaining the issue and recommend course of action. He worked tirelessly to get my main unit functioning and also did some work on a secondary unit as part of their maintenance coverage. I never felt pressured or felt I was being pitched to and I appreciate the general honesty of the tech, the company name is well earned.

Victoria K.

7/31/2021

Our air conditioner stopped working and I asked friends for any recommendations they had for a reliable air conditioning service they had actually used personally. Honest Air Conditioning was a top recommendation, and now we know why! We called in the afternoon and they told us that they would be there the next morning, which they were (with a phone call 30 minutes prior so that we knew they were coming) right on time. Cody was professional, approachable, easy to talk to, and genuinely wanted to help us. He listened, discussed all of the things that had happened, figured out the issue, and it was fixed! Honest, straightforward, and never any pressure...just professional problem-solving. We absolutely recommend their service and will only use their company and staff from now on. Don't change, Honest Air Conditioning! Austin needs you!

Clarissa V.

9/22/2020

I chose Honest AC after doing some research for AC installs in the Austin area. From choosing the system to the follow up after the install, the whole process was seamless and stress free. Logan, our installer, was professional and knowledgeable, and most importantly didn't interrupt my workday since I work from home.

I highly recommend Logan and the whole Honest AC team!

Andrew B.

12/17/2020

Big thanks to Rick. After wrestling with a newly installed Nest thermostat and a furnace that would not turn on all day, I finally called Honest Air. Within 10 minutes I had a call back from Rick. Once I told him my issue, he saved me the expense and both our time by walking me through what turned out to be a relatively easy fix to the furnace. Super thankful to him and will certainly be coming back to Honest Air and Plumbing for whatever issue I encounter next.

Aaron M.

9/13/2021

Like many who have AC issues in middle of summer in Austin we had no idea where to begin and called more than hall dozen companies to quote. Honest AC was one of the companies we spoke to and after seeing the professionalism of sales person along with reviews and pricing we scheduled them for replacement work. Two days later out AC went out for good. They immediately sent someone to try and help but repair to get us through weekend would cost more than hotel stay. We close to stay at hotel but Honest came first thing Monday and had AC working by end of day. These folks are responsive, professional, and unbelievably great to work with for HVAC emergencies. Would give ten stars if possible!

Mike M.

01/10/2022 12:00:00 SA

I was ready to change out 2 toilets and decided to give Honest A/C and Plumbing the job. I had toilets already purchased and delivered. AJ and his assistant did a great job demonstrating professionalism, experience, and a friendly demeanor. An excellent experience overall.

Chris L.

11/02/2020 12:00:00 SA

Way to expensive and no clear diagnosis on the issue. My unit is 4 years old and tried to sell me a new system. The system is still under warranty!!!

David W.

5/29/2018

Lived up to their reviews.

I took bids from 4, long term / and or highly rated A/C companies. Honest Air was the newest company but highly rated. The systems I wanted were the 3 highest rated so it came down to the installation company. Honest was polite & professional, didn't mess around and quickly installed the new system. They showed me the new equipment, asked if I had any questions and left after cleaning up the area.

Phil M.

10/27/2020

Honest AC did a great job identifying and resolving the problem. They were on-time, extremely neat, reasonably priced and provided excellent documentation. I would strongly recommend them.

Sue S.

10/11/2019 12:00:00 SA

While I've told this hero story to many of my friends the Austin community needs to hear of the outstanding customer service I received by Honest Air Conditioning and Plumbing. One triple digit afternoon in September I had left work early and was happily driving home to spend what I thought would be a lovely evening with my family. My daughter-in-law phoned me to let me know she had arrived early, but my Nest thermostat was displaying an error and my house was 87°. While on the phone I talked her through the usual troubleshooting (check the breaker and manually restart the device) to no avail. When I got home I looked up the error code, which indicated there was no power to the device, and confirmed that all wires were connected.

Most websites indicated I needed to call an AC professional so overwhelmed and overheated after 5pm on a Friday I went immediately turned to Yelp. Searching for AC repair returned 876 businesses so I looked at number of reviews, star ratings, service area, and snippets of customer reviews. On the first page I came across Honest Air Conditioning and Plumbing who listed a quote response time of 10 minutes so I jumped on the phone. My call was answered immediately by a warm professional woman who took my information, informed me of their low service fee, and indicated a service tech would be there in 30 minutes.

James arrived promptly, donned protective booties before entering my house, spoke politely (yes ma'am, no ma'am) and assessed the issue (frozen unit). He indicated that he could not troubleshoot while it was frozen and would turn off the unit so it could thaw. Additionally he checked the drain line to discover it was clogged. He let me know the low cost to remediate and got my approval before proceeding. The entire time at my home he was followed around by 2 curious kids and he showed zero frustration at their attention and was playful in return. Before he left he informed me that Rick would complete the service the next day and arrive between 9 and noon. Also since it was a continuation of this job I would not be charged an additional service fee.

We packed our bags for a slumber party anticipating a call no earlier 10:30. The next morning Rick called at 8:30 saying he was leaving for my location and I was shocked. We met Rick to continue the trouble call and then took off to run a few errands. He called 30 minutes later indicating he'd found the problem, the solution was inexpensive, and he had the part on his truck so I asked him to proceed. Rick also educated me that while my older unit performed well it relied on Freon which would soon be phased out and it would be extremely pricey to maintain, and offered recommendations on replacement units when I ready to learn more. When I got home Rick was waiting in his truck, the work complete and the AC running again. I was able to pay right there and shocked that all the work was only $300. I was floored to find such a great value for such an affordable cost.

I saw on their work vehicle that they are vet owned and hire vets, which as a vet I surely appreciate. Great service, friendly and professional staff, integrity, and value! Thank you Honest AC & Plumbing!

Bud Y.

09/08/2020 12:00:00 SA

I had Honest AC service my ac last June and signed a service agreement. The tech didn't have his tool to access the freon, so he said he'd come back the next day. He did not. I called him a week later and he came out. He also said one of my units Freon was contaminated and would cost $2,995 to flush and replace. I declined. No one ever contacted me about my unit inspection Twice a year like he said. Now one of my units is out and I called 3 times yesterday...no call back on the first two and the answering service didn't even pick up on the 3rd one. Wow!! I had another company come out today and they were excellent and also said my Freon was fine.

Erin M.

8/15/2019

This review is about Mike at Honest HVAC.

This awesome sauce guy came out to our house last minute to give us a second opinion. He is a straight to the point person but still friendly, and answers all your questions. He worked his @$$ off tonight and deserves major kudos and a pay raise at the very least. He got here at around 6:30/7 PM and didn't get to leave until after 9:30. Keep in mind it was 94 outside, over 100 in our attic, and 83 in our house. Poor guy was hot but never complained. He just wanted to MAKE SURE everything was working and that we had cold air again.

The previous company (Radiant-WE DO NOT RECOMMEND THEM) gave us a CRAZY expensive estimate for the repairs they suggested. They came out 3 different times and yet they couldn't fix our problem. They said we needed to replace our entire seven year old system! Mike from Honest comes out and tells us we have three things we need to fix. Guess what? He did those three things (don't remember what they were but one of them was a replacement fan motor) and our air-conditioner started to work again.

All of the reps that I spoke with were kind and very helpful. They worked us in last minute which we appreciated so much. I'm very glad we got a second opinion and that we chose Honest HVAC. I'll update my review if anything changes. P.S. our dog Raja thanks Mike too!! :)

Quandra M.

07/02/2019 12:00:00 SA

I scheduled a diagnosis appointment for my AC. They sent out a guy named Mike. He took a look at the wires on my outdoor unit (tested a few things with his meter). Then, he peeked through the vent at the top of the unit and said, it's probably leaking coolant. I had to ask him to open it up to be sure. They charge for the diagnosis, so I wanted him to do his due diligence.

He gave me some options for what work they could do. When I asked for the prices of those options, he gave me a ridiculously wide range and said I would have to make another appointment for actual quotes. What? I had to wait around hours for someone to tell me a broken thing is broken, then I have to set another appointment for someone else to tell me how much the various options will cost. That doesn't seem efficient. That's a waste of my time.

Also, the way Mike worked makes me never want to use or recommend Honest AC. He seemed a bit disinterested in being thorough. I had to ask him to open up the unit. When he was closing it up, he was going to put the top on WITHOUT reattaching everything. I had to stand there and watch him. I had to ask him to use a zip tie to replace the one he'd cut then I had to pick up the zip tie trash he cut because I don't think he was going to pick it up. He did offer to take it once he saw me pick it up though.

Not a good experience.

Eddie M.

10/21/2021

As we were preparing for our grand opening for our new kids church, we ran into a situation that was pushing us back from being able to open on time. Honest AC & Plumbing showed up and showed out. A crew came out, and got everything done we needed. Community is so critical. Honest was the neighbor that stepped in and said I'll take care of it We are so grateful for this company. On behalf of Reclaim Church, from the bottom of our hearts, thank you!!! Alex, Jeremy and Kade are absolutely phenomenal.

Sharon W.

10/20/2020

Brett came out to do our fall inspection. Quick and efficient service. Explained all issues to us clearly. Showed up wearing a mask so I felt safe enough having someone in my house. Would definitely recommend.

Jeffrey L.

07/02/2020 12:00:00 SA

5-star experience with this AC company start to finish. Excellent communication, kept appt times, 30-minute courtesy call prior to arrival, quick diagnosis, quality repair and very reasonable labor charges with no oversell attempts.

Recognition to my tech, Chris Abud, who was knowledgeable, professional, capable, respectful and very courteous. His wearing of mask and shoe coverings while in house was much appreciated.

I highly recommend this local company for your home AC needs, and to Chris for his great service.

Won B.

8/13/2019

Mike responded to our distress call, my wife was having a baby and we lost the AC while in the hospital. He was able to diagnose and fix our system quickly. Quick Google search and I was confident his quote was the best deal available. Not to even dive into others response time in peak season if I did see something comparable. 2nd time I have needed them in a crisis and 2nd time they delivered well above expectations. I can't thank them enough. He has been gone 10 mins and the cool air is flowing. Thank you again!

Amanda W.

02/10/2021 12:00:00 SA

I attempted to use this service mainly because it is veteran ran. The phone rep could not provide me any type of a quote. I have a fairly simple repair of replacing an outdoor water faucet. Disappointed

Nancy B.

04/05/2021 12:00:00 SA

The technician went over and above the expected service. I'd hire this company again in a second!

James S.

8/17/2020

It's pretty rare that I log into yelp to write a review but the name of this place is accurate. Our AC broke in the middle of August and Jamauhl was able to come by on the same day, within a few hours. He was extremely thorough and professional and ended up staying here until almost nine to see the work done and was kind and helpful the entire time.

Pat W.

3/26/2020

This is a follow up to my praise from two years ago. Just had my second unit go down. The one they have not replaced. Onsite very knowledgeable Navy veteran in less than three hours during the first warm days of the year to date. During a pandemic they provide great customer service and are more than fair. Running cool. Half the price of what previous and less ethical companies charged for similar service in the past. This is an outstanding business for all the right reasons. Thank you Honest Air Conditioning again!

D. T.

07/01/2020 12:00:00 SA

Called on July 1 about a leaking A/C unit and they soonest they could send a tech was July 9.

UPDATE 7/14/2020: Added 2 stars because the owner took the time to respond to my review. Given the other glowing reviews, it seems like Honest is one of the better HVAC companies if you want to replace your HVAC system. Our HAVC system is only 4 years old so our situation was more of a trouble shoot a problem than a make a big sale. When I told the scheduler that, she put me on hold and eventually told me it would be more than a week before they could send a tech. I called another company and they sent a tech out within 48 hours. So the delay could be weather or COVID related. . . . Or it could be a preference for service calls that have the potential to be converted into big sales. Just something to be aware of if you're in need of trouble shooting instead of a complete replacement.

Brandy C.

7/21/2020

Rick and Jamal came out to inspect a water leak inside we suspected was AC-related. They quickly determined the AC wasn't causing the problem, and didn't charge us for their time. We continue to have positive experiences with Honest AC!

Yoselin Z.

9/25/2020

Honest Air Conditioning is the best! I was out of town last week and my elderly parents were stuck at our home with a severe leaking drain. I called Honest AC and James Salinas was out there whit-in a few hours. He was very helpful, he had lots of patience and very knowledgeable he also explained to my parents what he was going to do to fix the problem. Once he was finished he called me and explained all he did to me and gave me advice on how to maintain my ac. I highly recommend Honest Air! I will be referring them to all my friends.

Barbara P.

7/19/2020

A full 5 stars, a rarity from me but completely deserved. Not only have we had a long relationship with Honest AC while nursing our old tired units but earlier this year we pulled the bandaid off a purchased two new units from them. We couldn't be happier. From start to finish Honest AC were professionals all the way and Veteran friendly. James is a credit to their company and made us feel like he was genuinely concerned with our satisfaction. The new units have been a revelation and help to make our home an oasis. Thank you Honest AC, you set the standard.

Kate W.

09/02/2021 12:00:00 SA

We got a ac in stalled by them in 2017 and they whenever we have any issues they have been very helpful. Every technician that's come out to the house has been very knowledgeable and friendly. I also appreciate that they've been able to get out to see us quickly.

Naras I.

08/01/2019 12:00:00 SA

I had nothing but good experience with these guys. They came last year for AC service, and charged me very reasonable amount. I signed on for a yearly maintenance contract with them. They called me earlier this year and checked everything, and did not charge me anything since I was under contract.

Today with Texas Heat, one of my two units was not cooling well. James from Honest AC came - true professional. He checked the system, and said coolant is low and gave me a range on how much it would cost, and won't know until he re-charges system. He did, and I asked him to check if there is a leak. He did check for leak and found 4 leaks. Gave me three options ranging from postponing to next year and changing coil for $$$$. I chose to postpone it next year. When I asked for for alternative to changing coil, he talked to me about a new coolant additive, which will seal microscopic holes. He said he will find out pricing and let me know.

All in all - he did a great job and the total invoice on the low end of what I was expecting. I certainly will recommend these guys to anyone. I will stay as repeat customer.

Christopher P.

6/23/2019

Honest AC was the best bid for our HVAC replacement in March 2017 and the installation of our 5 ton system went off without a hitch.

They havebeen out twice since. Once in July 2017 for a blower replacement (we didn't replace the furnace and it's not the first time we've had a problem with the blower going out on this Carrier ) and again this weekend when our HVAC froze up.

The freeze up was our fault as we'd been lazy with changing filters. We got home at 11pm at night and I left a message for the next day as I knew nothing could be done if it's frozen. I turned off the AC and ran the fan until I woke up at 4am and the system came back on. By the time Honest AC called at 8am the house was cool. Chris told me the price difference between coming out ASAP or coming out Monday. It was only about a $40 difference so I asked him to come out that morning for peace of mind. He came by around 10am and did a very thorough check of the system to make sure there weren't any other contributing factors.

So after 1 installation visit and 2 service visits I feel very confident recommending this company.

Topi H.

12/11/2018 12:00:00 SA

We just purchased our first home here in Hutto and noticed there was an issue with the heat distribution. A quick email and a phone call was all it took to get a friendly face to come and diagnose the issue. Jared was knowledgeable and friendly, we will definitely use Honest Air Conditioning from now on!

Zach D.

8/13/2021

Called at 730am they were at my house an hour later! James was extremely friendly and informative, will be calling anytime we have AC issues again!

Karen R.

08/12/2020 12:00:00 SA

Honest Air Condition provided an appointment quickly, they are very professional, called before arriving and on time. Jamauhl was very professional and knowledgeable. He explained everything clearly, provided information about the repair and the costs which were very reasonable. He was efficient in completing the repairs and left my home clean and everything working. He followed all safety protocols for COVID. We were so pleased that we paid for annual maintenance. The office staff were polite and very responsive. Highly recommend Honest Air Condition and remember to ask for Jamauhl, he is fantastic.

LaTerrence M.

7/19/2021

Honest AC is a very reliable company. My AC went out and the technician was at my front door within 20 min from the time I called. James showed up and was upfront with everything. He answered all my questions and found the problem with in minutes. Honest AC is a company that I would recommend to anyone that needs AC work.

Ellen T.

03/05/2020 12:00:00 SA

I love this company. They installed an entire new system HVAC for us a few years ago and went above and beyond with rebuilding the closet the new system would sit in after pulling out the dinosaur 1979 one that was in there. Most recently, a technician named Rick Riker came out to the house after a power outage caused our thermostat to turn all white. He explained exactly what happened, how we can fix it ourselves in the future and also explained another small maintenance action we can do ourselves to keep our system running smoothly. He was very knowledgeable, polite, and did not charge me for the service. Just another reason I would very highly recommend this company for any of your HVAC needs!

Laura W.

4/23/2021

I called Honest A/C because my thermostat stopped working. Although they didn't ask me if I'd checked the batteries (who knew?) before coming out, it was the first thing they checked when they came. Not only was I provided with new batteries, I wasn't charged for the service call. Excellent! Because the service was so good, I booked a duct check appointment with them next week.

Andrew B.

4/23/2018

We knew we needed HVAC routine maintenance since it had been almost 2 years since our last service. We've been in our house 21 years and replaced 1 of the 2 units soon after we moved in. So....we had 2 systems that were on their last legs. Honest AC did the maintenance work very well, on time and at the price quoted. They did point out what we were up against with trying to make the unit last. That said, we got 2 new Trane units. It was way more than we planned to spend, but they offered 0% financing for 5 years which softened the blow.

They not only removed the old system, installed the 2 condensers and furnaces, and put down a nice layer of insulation - they did it all in one day! To make it even better, the lead tech dropped what he was doing on his own personal time to come to our house on a Sunday to make some necessary adjustments. They are also cleaning the air ducts and fixing trim work that needed repairing after the install.

Throughout the whole process, all employees have been courteous open and like the name says - HONEST. I highly recommend these guys and know we've found an HVAC company we can rely on.

Rob C.

8/13/2018

I could write a lot but time is short.

Bottom line: Honest A/C is legit. Do NOT hesitate to use them. I've referred them to at least 3 other friends/neighbors, and they have all been pleased as well!

Paul H.

08/12/2020 12:00:00 SA

A couple of weeks ago we noticed that the house was way too warm. We called an A/C company (not Honest) and they determined that I was losing 'freon.' As the system was 12 years old, I asked for a quote for a complete, new HVAC. I wasn't sure I got a good number so I called Honest for a second opinion. Their quote actually came in higher, but when I showed them the first quote, the manager not only met the price but sweetened it. So, I agreed. This was Friday. They actually had everything in stock and arranged to come out the next day. Jeremy and Logan were on time and spent the entire day installing it. I ordered a higher-end unit and they had difficulty getting the new thermostats working. They called another tech (I apologize for not remembering his name), who was actually on his day off, and he came right over. They quickly had it figured out. The installation actually took almost the entire Saturday because of this delay, but they stuck it out.
However, something wasn't right in that the upstairs couldn't keep the temperature I was setting the thermostat to. In addition, they had some minor follow up work to do. Both guys came out a few days later to take care of both issues and it only took them about 20 minutes.
Oh, and one more thing. The person who gave me the estimate speculated that the attic stairs would have to be removed so as to get the new unit up through the opening. But instead, Jeremy and Logan took it apart and carried it up into the attic and reassembled it so as not to have to take the stairs down. I really appreciated that.
I look forward to a long relationship with this company.

Richard M.

10/15/2018

This AC company was recommended to me by a work friend. Who had a new AC system installed by them. I have to say that they are truly looking after the customer but they have one flaw. I know that no company is perfect but Honest Air Conditioning really needs to improve in the communication department.

There were many times where the communication between the different folks at Honest Air Conditioning was not all there. Cody had explained that he was going to have my unit include a filter riser, so that I could use standard filter size, instead of the weird size that the original filter box located in the wall below the AC closet is. That didn't happen because the installer team would not want to relocate the drain pipe.

I was told that I would get a generous supply of filters because of this mishap, they only left like 2 extra filters.

I was also told that there would be a 6mo checkup, it has been 7mo and I have not received any call or follow up from Honest Air Conditioning.

Even though the job got done, there were many moments where I wasn't clear on what the direction was or how they would solve the little odds and ends.

Ashish F.

5/20/2021

Incredibly positive experience with these guy. AAA+++. On time. On budget. Super good communication and follow up. Tom was awesome. Very knowledgeable and honest. Thank You.

Meredith C.

08/06/2020 12:00:00 SA

Our AC broke in the middle of August while I am an immunocompromised nurse working the night shift during Covid-19. I called Michelle at Honest and she got us on the books right away. Jamal Brooks was our technician. He showed up in a mask with gloves and shoe covers. My fiancé explained to him our concern with anyone inside the house. Jamal was incredibly thoughtful, kind and respectful. He was able to fix the issue promptly all while staying outside. Then he took our payment from more than 10 feet away. Before he left he wiped down every surface he touched, including the front door. He went above and beyond to provide excellent care for our AC unit (and us as individuals). Love love love Honest AC.

Pam C.

5/13/2021

After contacting a handful of plumbers, we chose Honest because they could come the soonest -- four days. Our two master bath sinks were backing up and it was an easy fix with a powerful auger. Tom also ran a camera in the pipe to make sure there weren't any other issues. He was very friendly and answered all my questions thoroughly. The job took maybe 45 minutes. Four stars because I think $250 is a little steep for this job. Maybe that's the going rate, but it seems a little ridiculous.

Josh F.

3/24/2020

We sold our home and the inspector noticed some issues with our HVAC system, so we scheduled a service to be done with honest air conditioning. Rick, our serviceman was amazing, he walked us through what he was going to be doing, and after he was done he told us what he had found and done... I would definitely recommend this company for anyone who is needing their ac serviced!!

Pete C.

7/22/2019

Our air-conditioner stopped working Thursday of last week. We contacted Honest air-conditioning Thursday evening and left a voicemail message. Early Friday morning we were contacted and told a technician would be coming by around noon, the same day, Friday. The response time was excellent.

The technician's name is Mike Stowell. Because of the complexity of the problem with our HVAC system it took Mike some time to troubleshoot the problem. Mike, who is a fantastic and dedicated technician, isolated the problem and determined the primary control module had failed. Mike located a replacement module in Austin, we live in Georgetown, so Mike made the trip into Austin and got the required part, no easy task on a Friday afternoon.

Mike Stowell had the part installed, programmed, and the air-conditioner up and running by late afternoon the same day.

Two things: Mike went above and beyond to get our system repaired, Mike is awesome!, he did a superior job. Second, I would not hesitate to highly recommend Honest air-conditioning. In the future we plan to use Honest air-conditioning for all of our HVAC needs. Pete C

Nathan K.

7/18/2020

What a great experience. Anytime you have to call in an emergency HVAC tech you feel a bit tense, but I could not have been happier with the service I received from Honest Air Conditioning and my tech, Chris.

When we had an issue with the air conditioning at a home we are trying to sell, we needed someone to come check and service it right away on a weekend. My call was answered promptly by a polite dispatcher who took all my information and assured me they would have a tech call me back within 20 minutes. Not 10 minutes later I received a call from Chris, who confirmed the issue I'd explained to the dispatcher and gave me an estimated time for his arrival.

True to his word, Chris pulled up that same afternoon and listened to my issue again before going into the attic and checking out the unit. I appreciated that he wore a mask during all of our interactions, and that he went out of his way to explain what he was doing and why. He also understood that I was having the issue checked out not only for me, but the purchaser of my property and provided a detailed report with pictures to confirm all work that was completed.

Overall I cannot recommend Honest Air Conditioning and Chris highly enough. They showed up for me on an emergency call and did not make me feel like an inconvenience or bother. Their prices were very reasonable even for an emergency call. Great folks!

Allan B.

6/14/2018

I called for a dripping attic AC overflow line. Honest squeezed us in on the same day. They blew out the clogged main drip line and said if it clogged again in the next 30 days they would come back for free.

No up selling like another company I recently called and Yelp reviewed. Good fast and efficient work at a reasonable price.

Chris K.

7/24/2018

Great customer service!

Our a/c went out (of course) on the hottest July day in Austin's recorded history. Jared came out the next morning and had the problem fixed in mere minutes. He was professional, courteous, and represented the company very well. I will definitely call Honest Air Conditioning again if I have any issues.

Yen C.

09/08/2018 12:00:00 SA

We just bought our first home and I wanted a professional service to give the 2 AC units in our home a once over to make sure everything is OK. I was ready to pay for duct cleaning as well thinking that's probably never been performed by the home's previous owners.

We had a really good experience with Honest Air Conditioning starting from:
- Prompt response on Yelp after I asked them for a quote
- Good communication prior to arrival
- Arrived at our home on time
- Great explanation of the work performed
- Honest assessment from the service tech that duct cleaning was unnecessary at this time for me

Anyway, they didn't perform anything major and the service was more for my peace of mind as a first time home owner. But I know if something serious happens to my AC in the future, this company will be my go to for repairs.

Chelceratops J.

10/12/2017 12:00:00 SA

This is difficult to write because I really liked the guys we dealt with during the process. Super nice, totally didn't mind these strangers invading my house all day when normally I don't even invite people I know over.

However, in our experience, their communication (and possibly time management) is seriously lacking.

My husband, who is low on leave at work, missed a couple hours to be at home today from 4:00pm - 7:00pm for a scheduled cleaning/checkup ~6 months after installation. He called Honest at 6:30pm to make sure someone was coming, was told he'd get a call back, then had to call again at 7:00pm when he hadn't heard from anyone.

A little after 7:00pm someone called saying no one was available tonight. My husband asked if we could make our next appointment around our schedule rather than theirs, but we have to wait to hear back tomorrow. At nearly 8:00pm the tech himself called saying he'd been busy and asked if we were still able to host him, which by then we weren't.

We experienced a similar situation months ago during their initial visits that I can't recall the specifics of, but it was this same sort of sitting around wondering, calling for info, someone showing up late. During installation the area around our attic access got a little beat up, but we didn't bring that up. Maybe they would have offered to fix it; the guys doing the installation were good about keeping my crappy carpet clean, ha. The old thermostat was also left hooked up for some reason, something that was supposed to be addressed today.

I don't expect perfection in businesses like this that can take more time than expected (I was one of those time sucks when they installed the unit; sorry, person scheduled after me :) ), but I certainly expect excellent communication from any business I patronize. Nowadays there's no excuse not to keep in contact with anyone in the whole wide world, much less a few miles away.

Being called *well after* a *huge* scheduled appointment window, only because you *called them first multiple times* is simply unacceptable. There's no less jerk-y way of saying that unfortunately.

I wouldn't go so far as to not recommend them because I did like them personally, and we've happily been freezing our @$$es off thanks to that new AC. I mean, I'm posting this before they've even performed the cleaning because I'd expect professionalism from them (sans aforementioned issues) even in the face of a somewhat unflattering review. But when you're missing work for nothing, time is literally money. There's just no way to recoup that, you know?

Jason R.

6/23/2021

Great experience with our sales rep Rick Riker, gave us all the options w/no BS.. Rick had best product quote out of 3 other quotes we got from other AC companies.. He actually sat down and explained what was what and how it would help us in layman terms we could understand... The other companies just said, we will send a quote... no explanation of anything or follow up.. When it was time for install, Logan and Dale got here early and got the AC in up and running within time frame they said they would.. Very professionally done will absolutely recommend Honest to any and everyone..

Txasnani A.

12/28/2019

OMG. Thank goodness for Honest Air. Friday afternoon late and our ac goes out. I called and the technician was at our house in about an hour. Everything was fixed in a jiffy and for a reasonable price. We were pleased and relieved

Jessica D.

5/15/2020

Honest Air is hands down the best service company. Their concern is that the customer is taken care of with integrity and that the job is done right. I know that billing is the last thing on their mind instead of the first, like most other service companies. They have never nickled and dimes us. They have never tried to sell us anything. They just take care of the issue fairly. I feel 100% secure and at peace when we call them because I know that they have our backs. Randy has been our #1 technician. He educates us, helps us to see what we can be doing to better the service of our unit, and he gets to the root of every problem no matter how much digging and investigating has to be done. He's kind. He cares about or well being. And, he's brilliant at his job. One of the most educated a/c professionals I've ever encountered.

Blake T.

8/20/2018

Their Name Says It All

I've have been using this company for my HVAC repairs for a few years now. Randy is amazing. He is a hard working man, knows what he is doing and never tries to sell me something that I don't need. They are military owned and operated. I highly recommend them!

Maggie S.

7/18/2017

Your long winded response to my review is exactly my complaint. You hear warranty and you just shut down. What you and your people fail to do is listen. I would have paid your company directly! You wouldn't have had to deal with my warranty company -- payment was not from the warranty company -- all you needed to do was fix the AC.

The same day, I found a good company to do the job and upon completing the work, they received $1,000 (from me) for the repairs which took about 1 hour. Choke on that one.

Brian C.

8/15/2017

Above everything else, this place had quick and friendly service. My AC had been leaking water over the weekend, and I had called about 7 other places that either didn't pick up, or couln't get a technician out to me until the weekday. When I called a friendly person got me set up with a dispatcher and set a time. Normally with things like this (i.e. cable, plumbing, etc.) they give you a 4 hour range and will show up at the end, but my technician (Randy) actually was able to meet early, and had even offered to meet a day early if I wanted. The service was efficient, identified why the leak was happening and I was up and running again in just an hour or so. The whole time Randy was great at explaining things in laymen's terms, and was transparent about everything. I definitely felt that he had my best interest in mind.

The weekend service fee is about $95, which is all I ended up paying. For weekdays I think it's about $65 or so, but in either case the premium is well worth it as I've had other places charge me the fee plus labor. Worth the charge, and I felt that the priority was getting the unit back up and running.

Tracy C.

06/05/2018 12:00:00 SA

They took care of my problem and did not push me to fix anything else. Really appreciated the honesty and Jared's time. He was very patient in educating me on what's necessary vs what's not. I felt like even though i was by myself at the time, he didn't take advantage to sell me something I didn't need.

Oh ...also, he didn't shadily ask me to write a good review like some other ac companies I've worked with..

John W.

8/13/2019

These guys installed my AC about 5 yrs ago. They did a great job then and continue to deliver excellent customer service. I came home to 90 degree house last night a quickly determined that it was a plugged drain line. I called Honest A/C at 7 pm. The tech called me back at 7:15, was at my house about 8:00 pm. Fixed by 9:00 pm. Slept comfortably last night. Excellent techs, workmanship and ethics, rates.

Lori C.

7/24/2018

$99 Air Conditioning Service - Our home inspection report indicated that there was a possible tear in the duct work of our system. The inspector referred us to Honest Air Conditioning to have them take a look and also provide a a general system service. The technician determined that it was not a leaking duct but just a stretching of the outer material and showed us pictures of the section in question. He could have told us anything...He could have sold us unneeded parts and labor; but he didn't.

Our system is 17 years old and although it is working fine right now, it is time to replace it. We told the technician we hoped to get through this season and then buy a new system before next summer. He did a thorough checkup on all of our equipment to make sure we weren't headed for an obvious breakdown and made a couple of notes about some things he observed that could cause problems for us. A special thank you to our technician, Chris, for being the kind of person that everyone likes to deal with. I recommend Honest Air Conditioning - their name says it all. They will be installing our new system.

David M.

03/10/2021 12:00:00 SA

Reasonable rates i have used them in the past and will continue and recommend, service tech very knowledgeable answered all my questions and or concerns, finally quality service , felt i got more than what i paid for (rare these days)

Natalie R.

09/03/2019 12:00:00 SA

We were quoted a less expensive price than another place, and they were able to come out quickly to make repairs. The employee explained everything to my husband thoroughly.

Veronica R.

10/11/2020 12:00:00 SA

I love this company! Had Chris Abub check our furnace for the coming season. While he was here he also set up the upstairs system with our phone. He was professional, knowledgeable and patient. He is a definite asset to the company.

Mary B.

7/31/2019

Last night I came home from work and kept hearing a dripping sound. I was horrified to see that it was coming from our 25 foot ceiling. After surveying the attic, we could identify that the water was likely originating from our AC unit. I contacted our builder who referred us to their HVAC contractor. We paid their emergency service fee for them to come out after hours but felt skeptical after hearing their diagnostic of two failed parts on a relatively new house. I contacted Honest Air Conditioning and Plumbing through their website to get a second opinion.

I got a call from Honest AC & Plumbing first thing this morning and was told they could fit me in somewhere between 12:30 and 3pm and I'd get a call when their tech was on their way. I got a call at 11:30am from their tech, Mike, saying he was running EARLY, and wondered if he could head over right then. How often does that happen with a contractor?!

When Mike arrived, he placed covers on his shoes and made his way up to our sweltering hot attic to check out our situation. He conducted a very thorough analysis and explained everything, in detail, to my partner along the way. At the end, he concluded that the diagnostic we received last night was accurate and we would likely get a better price going through our original installer because they would be able to honor the warranty to cover the cost of the part. Wow. I know that their company name is Honest AC & Plumbing but this is a contractor that actually lives up to that standard. And as if that wasn't amazing enough, their employee Mike spent about an hour of his afternoon at our house, under miserable conditions and at the conclusion, we were charged absolutely nothing. That's right - Honest AC & Plumbing charges nothing to provide a second opinion if you can show them a paid invoice from another contractor from the same industry. Otherwise, they charge just $59.95.

I actually feel guilty for accepting the services of this company without paying anything but I can guarantee you that the next time we need any sort of service that Honest AC & Plumbing offers, they will be the first place we call. It's really stressful when something as major as your AC goes out in the middle of Austin Summer. But then the situation becomes worse when you realize you are at the mercy of contractors whom you don't know that could easily take advantage of your vulnerable position. Thank God for places like Honest AC & Plumbing that have restored a little of my faith in the trades.

Tammy L.

10/15/2020

Brett was outstanding when he came out for maintenance. He is very polite and professional.

Ellen L.

5/31/2020

Our whole system broke down, it was 30 plus years old. While researching contractors, we ran across nothing but great reviews about Honest A/C. Rick worked hard to get us financing and scheduled to get a new system ASAP. We couldn't be more pleased with the whole experience from start to finish. The installers were great and efficient and clean. Highly recommend this company!

Jennifer L.

7/20/2018

I can't say enough wonderful things about this company! They came to install a unit for me in March 2017. The installers were very professional, courteous and kind!

Today we woke up and there was water leaking from the unit. I called Honest AC and Casey took my call. She was so pleasant and so helpful to talk to. She was able to get someone to come by within the hour to take a look. Jared and James showed up, assessed the situation, and fixed the clogged drain line! They cleaned up all the excess water, helped me install a new filter, and gave me some great advice on how to prevent the line from backing up in the future. This is an absolutely awesome company of awesome people. As long as I live in the Round Rock area I will always be using them for my HVAC needs!

Joel A.

2/14/2019

These guys came highly recommended to me from several people. Well, they were right!

The sales guy, James, was zero high pressure and ended up getting us a system for $2000 less than the exact same system from another contractor.

The entire installation took about four hours and the guys completely cleaned up after themselves.

They gave me a 10 year parts and labor warranty that the other guys wanted to charge for. and added things like extra carbon monoxide sensors and an extra circuit breaker at no charge. They had to take out my attic steps to get the unit up there (the opening was too small) and did that at no extra charge as well (other guys - $400).

And to top it all off, there's a minor technical issue with getting my $250 PEC rebate for installing a new energy efficient HVAC system so Honest AC is paying it to me instead of PEC since they had told me I would qualify.

I can't say enough good about these guys. I won't use anyone else!

Al C.

5/22/2020

Our 23 year old A/C system (2 units) finally gave up, and we called Honest A/C for a hew system after reading their excellent reviews. Logan and Jeremy did a great job installing the new Trane system. They were on time, very fast, professional, personable and courteous. I will definitely use them again in the future.

Lindy K.

7/15/2019

Randy came out within 2 hours of me calling at 2:30 on a Thursday and fixed our problem right away. He explained everything in detail and was friendly as can be! We have used Honest A/C a few times and I always recommend them to neighbors.

Zim A.

1/25/2019

My air conditioner stopped cooling and I wanted to look at some options and quotes. Honest Air was one of the 3 I reached out to. The analysis by all 3 companies were that I needed to replace my coil or get a new HVAC. They were the only company that actually called the manufacturer to make sure my coil was not covered under warranty rather than assuming it and getting me to buy a new unit. Turns out I had about 2 months remaining and they only charged me a reasonable price on the labor. The actual work performed was quick and professional.

Alana R.

5/25/2019

I've been meaning to write this review for a while. These guys came out over the summer to service our A/C. The technician gave me a very detailed explanation of the issue and options. I felt very comfortable working with these guys, and feel they've appropriately named their business!

Abby D.

10/22/2020

Brett with Honest Air Conditioning is a fantastic technician and an all around nice guy. He's thorough, clear in his explanations, friendly and polite. The company in general is easy to work with also. I called this morning to set up an appointment because one of our Mitsubishi Slim units was acting up. Michelle was able to set me up with a same day appointment in the late afternoon, and then Brett called around noon to say he'd had some schedule changes and could swing by earlier if it worked for us. He figured out the problem, which took a bit of sleuthing, and arranged to get the part ordered so we can get it fixed asap. I've found it a little hard to find companies who work on mini splits, so I'm really grateful that yelp reviews led us to Honest AC earlier this year.

Halim S.

7/31/2019

My upstairs ac was blowing hot air and I found honest air on yelp and gave them a call. They provided same day service and Chris came out a few hours later and had it all fixed! He was awesome at explaining everything and providing great service! Honest air, thank you and I was super impressed with Chris!

Dennis M.

10/02/2020 12:00:00 SA

I installed new AC/Heating units from Honest Air Conditioning and Plumbing. Today they came out to do the fall maintenance in preparation for the cooler months. I had wanted an air scrubber for one of the units, and the technician, Alex, was very helpful in explaining my options and gave me a very reasonable quote. So in addition to the fall maintenance, he installed an air scrubber in not time at all. Honest Air is by far one of the most reliable and reputable service companies that I have retained!

Kyle S.

3/27/2020

Excellent service and phone staff. Chris did a fantastic job. Will definitely call every time I need service. Thank you!

Youssef D.

07/06/2018 12:00:00 SA

Called Monday and scheduled an appointment for Friday. Was told tech would arrive between 11-2. I took time off work around this. I get a call at 1:50 that a tech will be contacting me soon. 2:30 rolls around and nothing so I call and am told a tech will call me. I get a call at 3:10 from the tech and he needs 45 minutes to arrive to my home. Completely ridiculous. This company needs to respect other peoples time especially during a work day. Totally screwed up my Friday work hours. Scheduled with another local company for Monday.

Caitlin H.

2/14/2017

I'm a renter. I've rented a lot of different places, but the rental agency I currently rent from is a really great, above average company. One of the reasons they are amazing is because they care about maintaining the homes they rent out.

In the year plus that I have lived in this house, I have had to have the air conditioning checked on about 2-3 times. The first guy who came out was from Honest Air Conditioning and he was the nicest man ever, very kind to me and my little girl. He figured out what was going on with the AC and recommended a new coil. He then came back and installed it.

Today, we had Randy come out and check on the Air Conditioner as part of routine maintenance of the house. Randy was incredibly nice, very thorough in his inspection, filled me in on what is going on with the AC and let me know that he's going to help make sure I'm not wasting money on electricity by making the AC more efficient. He went (in my opinion) above and beyond today and made me feel very at ease.

It can be difficult to have strangers come into your home and feel comfortable about it (at least for me), but both the men that have come to my house from Honest Air Conditioning were really nice, didn't make me uncomfortable, and were really good about keeping me thoroughly informed about exactly what they were doing and what they think is going on with my AC.

I highly recommend Honest Air Conditioning. It think they are really fairly priced and they do a good job inspecting and making repairs.

M C.

9/17/2019

I have an older AC system that has needed attention twice over the last two years. Honest Air was recommended and I am so glad it was. They came promptly and fixed the problems at a fair price without a push to a new system when it was not needed. On each occasion, Rick, the technician was clear in his explanations about what the problem was and what repair could be done. We know our old system will die in the future, and I will call them for that replacement when needed. They have earned their name and reputation in my opinion.

Mike C.

Raman N.

5/16/2016

Called about air conditioning issue. They showed up and fixed the problem. He also said that Freon was low and wanted 150 to add Freon. We said it that we didn't notice an issue with cooling before it went out so we said no. The AC wasn't effective after the repair, so we had to get back them for a Freon now he wanted 180. We complained and finally he agreed to 150.
Not a great experience.

Zim A.

1/25/2019

My air conditioner stopped cooling and I wanted to look at some options and quotes. Honest Air was one of the 3 I reached out to. The analysis by all 3 companies were that I needed to replace my coil or get a new HVAC. They were the only company that actually called the manufacturer to make sure my coil was not covered under warranty rather than assuming it and getting me to buy a new unit. Turns out I had about 2 months remaining and they only charged me a reasonable price on the labor. The actual work performed was quick and professional.

Alana R.

5/25/2019

I've been meaning to write this review for a while. These guys came out over the summer to service our A/C. The technician gave me a very detailed explanation of the issue and options. I felt very comfortable working with these guys, and feel they've appropriately named their business!

Abby D.

10/22/2020

Brett with Honest Air Conditioning is a fantastic technician and an all around nice guy. He's thorough, clear in his explanations, friendly and polite. The company in general is easy to work with also. I called this morning to set up an appointment because one of our Mitsubishi Slim units was acting up. Michelle was able to set me up with a same day appointment in the late afternoon, and then Brett called around noon to say he'd had some schedule changes and could swing by earlier if it worked for us. He figured out the problem, which took a bit of sleuthing, and arranged to get the part ordered so we can get it fixed asap. I've found it a little hard to find companies who work on mini splits, so I'm really grateful that yelp reviews led us to Honest AC earlier this year.

Halim S.

7/31/2019

My upstairs ac was blowing hot air and I found honest air on yelp and gave them a call. They provided same day service and Chris came out a few hours later and had it all fixed! He was awesome at explaining everything and providing great service! Honest air, thank you and I was super impressed with Chris!

Dennis M.

10/02/2020 12:00:00 SA

I installed new AC/Heating units from Honest Air Conditioning and Plumbing. Today they came out to do the fall maintenance in preparation for the cooler months. I had wanted an air scrubber for one of the units, and the technician, Alex, was very helpful in explaining my options and gave me a very reasonable quote. So in addition to the fall maintenance, he installed an air scrubber in not time at all. Honest Air is by far one of the most reliable and reputable service companies that I have retained!

Kyle S.

3/27/2020

Excellent service and phone staff. Chris did a fantastic job. Will definitely call every time I need service. Thank you!

Youssef D.

07/06/2018 12:00:00 SA

Called Monday and scheduled an appointment for Friday. Was told tech would arrive between 11-2. I took time off work around this. I get a call at 1:50 that a tech will be contacting me soon. 2:30 rolls around and nothing so I call and am told a tech will call me. I get a call at 3:10 from the tech and he needs 45 minutes to arrive to my home. Completely ridiculous. This company needs to respect other peoples time especially during a work day. Totally screwed up my Friday work hours. Scheduled with another local company for Monday.

Caitlin H.

2/14/2017

I'm a renter. I've rented a lot of different places, but the rental agency I currently rent from is a really great, above average company. One of the reasons they are amazing is because they care about maintaining the homes they rent out.

In the year plus that I have lived in this house, I have had to have the air conditioning checked on about 2-3 times. The first guy who came out was from Honest Air Conditioning and he was the nicest man ever, very kind to me and my little girl. He figured out what was going on with the AC and recommended a new coil. He then came back and installed it.

Today, we had Randy come out and check on the Air Conditioner as part of routine maintenance of the house. Randy was incredibly nice, very thorough in his inspection, filled me in on what is going on with the AC and let me know that he's going to help make sure I'm not wasting money on electricity by making the AC more efficient. He went (in my opinion) above and beyond today and made me feel very at ease.

It can be difficult to have strangers come into your home and feel comfortable about it (at least for me), but both the men that have come to my house from Honest Air Conditioning were really nice, didn't make me uncomfortable, and were really good about keeping me thoroughly informed about exactly what they were doing and what they think is going on with my AC.

I highly recommend Honest Air Conditioning. It think they are really fairly priced and they do a good job inspecting and making repairs.

M C.

9/17/2019

I have an older AC system that has needed attention twice over the last two years. Honest Air was recommended and I am so glad it was. They came promptly and fixed the problems at a fair price without a push to a new system when it was not needed. On each occasion, Rick, the technician was clear in his explanations about what the problem was and what repair could be done. We know our old system will die in the future, and I will call them for that replacement when needed. They have earned their name and reputation in my opinion.

Mike C.

Raman N.

5/16/2016

Called about air conditioning issue. They showed up and fixed the problem. He also said that Freon was low and wanted 150 to add Freon. We said it that we didn't notice an issue with cooling before it went out so we said no. The AC wasn't effective after the repair, so we had to get back them for a Freon now he wanted 180. We complained and finally he agreed to 150.
Not a great experience.

Ralph L.

09/04/2020 12:00:00 SA

Our old ac stopped cooling so we searched around and found Honest Airconditioning which had good reviews and was also near us. We called around 5:30 in the afternoon and they had someone here within 30 minutes. He told us the unit needed a contacter and he replaced it. We asked about new units and he took us through what they could offer and told us if we bought a new unit they would deduct the service call that day from the cost of a new unit. We ordered a new unit and in about a week they were here to install it. There was only one small glitch after the install but there was someone here to resolve it almost immediately. We are happy with our new unit and would definitely recommend Honest AC.

Michelle M.

6/15/2020

Honest installed a new AC unit at our home in Round Rock. They were easy to work with and gave us a very reasonable price with no trying to up sell. The unit was installed within a week and the techs, Logan, Jeremy and Cade did an excellent job! It was installed and running before noon. Everyone was friendly and respectful. Honest is exactly what their name is..honest! I can't say enough good things about this company!

Christian D.

12/04/2020 12:00:00 SA

They responded to my Yelp quote request fairly quickly with a generic let's schedule a time to meet in person. When calling them, I had a number of basic questions I wanted answered to ensure they offered the products that I'm interested in. Example: I have 2 40 gal tank heaters with a 3/4 gas line in 4 bathroom house with gas stove, gas heat, gas outdoor grill. Do you offer a tankless unit that can replace both 40 gal units that will run on 3/4 gas pipe (many larger units require 1 pipe). It may sound a little techy to some residential users... I'm sure a reputable licensed plumber would know the answer off the top of his head. They simply WOULD NOT let me speak to any one other than the secretary without an onsite visit... during COVID... when the entire planet is on lockdown... aside from the fact that it would save me and their company a bunch of time to triage / screen that offer what I want.

Lesley H.

3/16/2018

Update - I was contacted by Honest Air after my review and they refunded me for the cost of the maintenance service that was performed. Additionally, they took responsibility for the errors that were made and state that they have taken actions through internal trainings to ensure this type of issue doesn't occur again. I appreciate the way they resolved the issue.

Ross L.

8/22/2016

Honest AC did a tremendous job.

Our primary HVAC condenser died at the end of June. I also had a 25 year old unit that was original to the house, that was still operating, but very in-efficient and included a pilot light furnace. This started with a service call where they had a technician come onsite the same day, even when they were fully booked (everyone was booked that day).

The whole area was heading into the hot time of year, and people's AC's were breaking right and left. Honest AC was able to get the primary unit replaced within 3 days, and the secondary unit was replaced before the end of the same week. They also provided a temporary portable AC unit for our bedroom until the first of the 2 units could be installed.

The Trane unit they installed is very good. No issues at all and even find the newer units do a better job at keeping the home at a more consistent temperature. Thermostat works well with online features as advertised and love the ability to manage it while I am away (or returning home to cool the house down). Energy savings are very good, but this is expected when replacing a 15 year old and 25 year old HVAC unit. Still waiting for heating season to try out the furnaces.

Pricing is competitive with what else is out there. Quality of work is very good. This is the only area I can't give them a full five star rating in, as there was some minor cleanup activities that could have been done. I think the crews were working hard and fast due to the backlog. No problems with the mechanics, just minor debris (plastic caps from pieces, manuals left laying near furnace but not attached, etc...). I am sure they would have come back out to clean things up, but was easier for me to take care of it.

Crew's were very pleasant and efficient. Working in an attic in Texas, in the late afternoon in July, takes a lot. They answered all my questions and did a great job getting everything setup.

Daniel H.

08/09/2020 12:00:00 SA

We had a great experience with our crew. Logan, Cade, and Jeremy were extremely professional, and knocked out our installation fast and efficiently, including installing new returns with minimal construction dust.

Paul P.

7/29/2018

This place is great! I called on a Sunday afternoon and they had a technician (Jared) call me back in a few mins. Jared was great! He answered all of my questions on the phone and came over less than an hour later to quickly resolve the issue. Will definitely use them again.

Karina F.

4/26/2019

I contacted this company after reading their reviews. I wanted to have my air ducts cleaned, I was very happy to have found an honest company because I was told that my ducts were still good and did not need to be cleaned, they put a cámara to see the inside of the ducts. so o decided to do a maintenance on my units. I am very satisfied to have found this company that is honest, has great customer service, very polite and they do a great job!

Lori M.

7/22/2019

I had Honest AC out to do a second opinion on a diagnosis I got on my AC Unit. Rick R came out and spent a great deal of time looking at everything both inside and out. He spent far more time than the other company and even took the time to explain what he looked for and why he diagnosed the way he did. In the end he saved me over $2,000 in repairs. This was all at no cost to me.

He then advised when I should have my furnace looked at again for winter and what to begin to plan for in regards to my AC unit and issues that could begin given its age.

Rick was kind, polite, knowledgeable, and very thorough.

Andrew W.

7/20/2019

I called Honest AC this week and they had a tech at my house within an hour. Randy went above and beyond in his service to me and my family. Our AC fan had broken outside on our compressor and even though it was after 5pm, he made his way back to the shop to get us a spare fan blade to make sure we had AC through the night. Randy was back first thing the next morning to install the new fan and pump some Freon in to ensure that we were set to go. Within 24 hours my problems have been solved and I couldn't of been happier with the service that I received. Thanks to Randy, Honest AC is one of the best companies I've worked with on my home so far. I strongly recommend them to you!

Bubbha F.

09/10/2018 12:00:00 SA

After dealing with these folks, I discerned the following on two separte deals. If a item cost them $1, they will charge you $3 dollars for it with installation. That is a 200% markup. NO Thank You!

Richard K.

07/01/2020 12:00:00 SA

Switched to Honest Air Conditioning and Plumbing for annual HVAC maintenance. Service on our AC was excellent. Tech was very knowledgeable and friendly. Stepped me through all the things that were being looked at and why, including showing me where to see the manufacturer's specs that he was measuring against. In the attic he not only looked at the unit, he inspected for any signs of air leakage, roof damage, ducting issues, and disturbed insulation (signs of unwanted critters). Annual service is reasonably priced. Will get the heating side visit done in the fall (included in the annual service).

Jim S.

03/03/2019 12:00:00 SA

Honest Air Conditioning highly recommended and areare true to their word. Less than a month ago I called these guys and they came out right away to fix our upstairs AC - a new starter capacitor was needed and a recharge of the refrigerant. Then, our downstairs AC stopped working... I called Honest AC yesterday and they came out right away and fixed the issue.... another starter cap was needed for the downstairs unit.
These guys just charged me for the capacitor (about $165) but waived the service call / labor charge since they were just out here recently.

Jenny H.

7/28/2018

It's a Saturday, over a 100 degrees and the A/C stopped working. We called Honest Air Conditioning who told us a serviceman would call us within 20 minutes. Within 15 minutes, Jared called us back and said he would be here within a few hours. Just as he promised, he called us as he was on his way over. He was nice and polite and his company should be very proud of his customer service. He changed out the capacitor and had it up and running within 20 minutes. After checking to make sure everything was good with the system, he left and asked us to call if there were any problems. Dealing with Honest A/C was very easy and we'll use them for all our future needs. Thank you, JH

Tom D.

2/14/2017

I originally picked Honest to service an old and failing AC system based on their positive reviews. I stuck with them when we were ready to upgrade to a modern system. I've been particularly impressed by their courtesy, promptness, and professionalism.

Most recently, Randy came to our home to troubleshoot a problem where the system wasn't blowing cold air when it decided to reach 87 degrees in the middle of February (thanks, Texas). He was in and out quickly and was forthright in looking for ways to fix the problem completely while saving me some cash.

I dinged them a star because a) sometimes they show up *too* soon, and they're at your home and ready to go earlier than the time window, and b) once, the office scheduled a time window of 4-7 pm but they called me at 2 pm to say they were on their way. Just a minor inconvenience but not was I was expecting.

Trey T.

6/19/2020

Honest Air Conditioning went above and beyond to help get my air conditioner working great again. Their technician, Rick, also took the time to explain things to me in detail. Rick is one of the best and Honest Air Conditioning has earned my business for life.

Kari M.

03/06/2018 12:00:00 SA

Honest, Quick, Thorough, Fair Prices- what else can I say. I will be using this company again.

Gilda D.

10/23/2018

We had our fall/winter check-up done today by Rick. He called when he was on his way and is very personable and professional. He explained what he would do and afterwards, the results of his service. He made recommendations for improving our air quality and assured us that we could call any time if there is an emergency. He finished in a timely manner. Rates are reasonable, including service contract rates. This company came highly recommended and we will pay it forward.

Clayton S.

7/14/2018

I can't say enough about this company and it's people. Great. Wonderful. Respectful. Skilled. Honest. Not enough adjectives to describe. Basically don't use any one else. Special thanks to Jared!

Laura M.

07/08/2018 12:00:00 SA

Lightning struck our house yesterday and blew out the AC units. Honest Air Conditioning had Chris out to help us in just a few hours and he stayed until midnight to get the job done. Chris was fantastic- he knew exactly what to do and he was able to diagnose our problems outside and up in the attic with both units. He had all the parts he needed to repair both systems and we are so thankful to have air conditioning. We use the yearly service plan and this one visit alone paid for that plan. Thank you, Chris, for being amazing and going the extra mile. And we highly recommend this company. Thanks, Honest AC!

Shae C.

1/29/2018

Back in October 2017 I was getting quotes on new equipment and the gentleman they sent was awesome. He spent about an hour doing a quote and was very professional. Once I'm in the market to replace my unit, I'll be going with them.

EJ R.

6/28/2018

Great service! They squeezed us in last minute when our AC was in the fritz, and were prompt, courteous and really know their stuff. Highly recommend!

Stephanie M.

05/03/2018 12:00:00 SA

I am a first time homebuyer and of course one of the very 1st things to go out was the AC. Not only that...it was out when I got home late on a Friday night. My realtor recommended Honest AC and I couldn't be happier! I called them on Saturday morning and they were out in and hour & a half. The tech was knowledgeable and explained everything to me since I told him it was my 1st house. He also helped by giving me tips for the new homeowner :) They are coming back to do my preventative maintenance! Will definitely recommend!

Kimberly B.

9/21/2019

This company replaced our entire HVAC system in 2017, which was about 15 years old. Their pricing is very reasonable and their service is wonderful! We were very pleased with their work and continue to use their services for maintenance up keep. Highly recommend!

Kristy G.

08/08/2018 12:00:00 SA

I have used this company twice in the last month. Once for a routine maintenance and again when my air went out. Luckily it turned out to be a minor issue, but I really appreciate how quickly I was able to get an appointment and the issue resolved. Chris was awesome and came as scheduled. Very professional and I would recommended and use this company again.

Ross W.

12/30/2019

Seth with Honest A/C and Plumbing was a true professional. He showed up on time, was very polite and respectful of our home. Seth was quick to diagnose the issue with our hot water heater and provided different options and pricing on the spot. Not only was Seth extremely thorough with his assessment, but was very straightforward and did not try to sell me on any unnecessary work. He tried everything he could to save the expansion tank to prevent us from replacing it, but we ended up having to go through with the replacement. The repair took only a few minutes. Seth was very knowledgeable and was able to answer every question I had, even general info unrelated to the repair. I can't think of anything he could have done better. Very reasonably priced for the quality of work we received and he even gave us a discount for being a first time customer. I will definitely be calling these guys back with any future HVAC or plumbing needs!

Alex K.

6/23/2018

Excellent service and very polite technicians. They won't try to sell you on stuff you don't need. They will be my go-to HVAC vendor going forward. Pay a little more but you have the satisfaction of knowing it will be done correctly the first time.

Anna F.

8/28/2015

After seeing my review, the owner, Floyd, contacted me almost immediately to discuss my concerns.

He was apologetic about the situation and presented a few options to make up for my experience.

My unit was really old and inefficient, so I decided to have it replaced.

The work was done right on time and at a very reasonable price. Floyd came out the next day to make some adjustments and ensure the work was done correctly.

It goes a long way for me when a business learns of a poor customer experience and takes steps to improve that experience. I'm glad I gave them a second chance.

Alicia H.

3/29/2017

Today was my first time using a residential HVAC service and I must say I was VERY nervous! I chose to use Honest Air Conditioning because of their reviews and the name is obviously attractive. I was completely satisfied with the service I received!!! Not only was the technician Rick AMAZING, KNOWLEDGEABLE and FRIENDLY, but I also felt the honestly behind the price. It's pretty much summer in Texas and I am sure he could have taken me for a ride, but instead I swiped my card with a smile. I will also be using this company for the businesses I run. Believe the name homeowners, they are behind it 100%
~Happy home owner

Levi L.

7/20/2018

My AC stopped working. I called them at 5pm and Chris was at my home by 7:30pm on the same day, in the middle of summer.
He was super nice and helpful. Did a great job fixing the problem, very courteous, and provided a LOT of helpful information.

If I have AC troubles in the future, I'm be sure to give them a call!

Update:
Two days later, my AC stopped working again. I texted the technician (Chris) and he came over about an hour later and replaced a wire that had melted. The service was fantastic. I will always ask for Chris at Honest Air Conditioning... the guy is a rock star.

Bridgette F.

8/25/2015

I just had my air-conditioning units fixed by this company and they are the best! I've had a different company out every year but every summer since 2006 my air-conditioning breaks. With 100 degree weather in Texas, that is a shame to have this happen even once. Thank goodness for honest companies like this that do the job right! Triple thumbs-up and 6 stars!!!

Jeff M.

07/02/2018 12:00:00 SA

Our allergies had been really bad at home since we bought the place a year and a half ago, so we decided to get the ducts clean. We found the scheduling, service, friendliness of our technician and billing to be a good experience! We definitely recommend Them for thorough and straightforward duct cleaning!

Kelly K.

9/27/2018

Absolutely outstanding service! Called last minute with a little emergency after another company had failed me, they came immediately and fixed the problem in 30 minutes. My tech Jared was very kind and knowledgeable. I highly recommend this company!

Chris S.

1/13/2018

Rick came out a year ago for a second opinion after a different company said to spend over $2.5k for new coils in 2 units. It turns out the 1st company never even checked both units and they only needed refrigerant after 5+ years of use.

Rick came back about a year later ( a few days ago) after we heard a constant rattling in the attic from one of the units that sounded like a big problem. Turns out only a few screws needed to be tightened.

Rick was professional, laid back, and informative without being overly technical or salesy. I'm now on their semi annual HVAC maintenance plan due to the trust they've earned. Hope they are around a long time.

Jed J.

09/12/2018 12:00:00 SA

These guys did me right. They came by on a holiday weekend to assess the situation and then they figured out the best solution to what was a complicated situation. They gave me a few options to choose from and together we chose the right route for fixing and unusual issue with an air conditioning unit.

Keith T.

1/22/2018

My wife and I started having AC/heat issues early December. We had 2 different companies come out to diagnose our problem. Neither one could give an accurate diagnosis. The second one threw parts at our system with no luck. My wife and I were beyond frustrated. We just wanted our system fixed.
I did the only thing I knew to do at that point and turned to yelp. I saw this shining 5 star company with tons of reviews. I knew I wanted these amazing people to help me!
I called and immediately was greeted with professionalism and a kind caring person, I felt my shoulders just drop as the weight was lifted immediately. William was at our house days later. He found our problem within minutes. I wish I could tell you it was a quick fix.... we had a low end system that was approaching the 11 year mark and was gonna cost a bit to fix. William explained the problem and explained the pros and cons of repairing our aged system with outdated refrigerant. We received quotes for our replacement system and felt we were in good hands. Once my wife and I chose one of the replacement options the Honest Air team was at our home within days tackling the task at hand. Let me tell you these guys worked their magic. The install was quick, professional, clean, courteous and downright phenomenal.
We were up and running and could not be happier with the service or the product we received from Honest Air.
The service industry has gotten so muddy and there's really not much service anymore. Let me tell you this company not only understands service but delivers on a promise to uphold their company's name Honest Air.
My wife and I thank you from the bottom of our hearts!

Wendy B.

8/29/2019

Wow, Honest Air Conditioning consistently delivers excellent service and prices! I have used this company since 2017 and I am so impressed! My air conditioning unit began to fail during August in Austin, Texas when the temperatures frequently exceed 100 degrees fahrenheit. I scheduled a time with the very efficient home office and Randy came the very next day. He called when he was on the way, covered his shoes to enter my house and explained all of my price, repair and system replacement options in language I could understand. I decided to replace my ancient failing AC system based on the information Randy provided. The very next day two excellent, hardworking, polite men, Jeremy and Robert, removed my old system, installed the new attic and outside units and left my house, attic and yard spotless in what seemed like lightening speed! They were done in about 5 hours. Jeremy and Robert used very clear language to explain how my new system works and answered all of my questions about the fantastic warranty and scheduled maintenance. Jeremy, Robert, Randy and Honest Air Conditioning Company set the industry gold standard for efficiency, cleanliness, communication, price, demeanor and service!

lauren r.

7/31/2018

I can't recommend this company enough. I called on a Monday when my AC unit went out and I was in desperate need to get someone out ASAP. I was able to schedule an appointment for next day and William one of the owners called Tuesday morning and was out at 9 am versus the original appointment time for noon. Upon arrival he was professional, kind, and empathetic. In a matter of an hour he had a diagnosis. I called another company that came out same day and quoted me an ungodly number and told me that I would need a new system and had no interest in fixing my current system. It pays to have a second opinion! I would look no further and use Honest AC. The name of the company holds true to their values and work. Thanks again William!!

Michelle H.

3/13/2020

I was given an estimate that someone would be at my house from 5-8.. Brett arrived right and 5:00. He was very friendly and professional. Thank you for getting our unit working again and cooling us off.

Patrick T.

7/20/2018

Really impressed with these people. Kari and Jared both were very friendly, and professional. On the phone when I spoke with Kari and she was attentive to my needs, and timeframe. Jared when he showed up was very well presented and polite and profession. Quick to the job and didn't horse around. You could tell he valued my time but also wanted to get the job done right. Thank you to Kari and Jared both for making what was a miserable day, just a whole lot better.

nancy t.

7/17/2018

We had Honest Air Conditioning Service men (Jarrod and James) come save the day! I sent an email at 4:30 a.m. requesting service even though I knew they were not open.
At 7:38 (open at 7:30) I had a call from Honest Air arranging a scheduled visit the same day within a window of time. Jarrod and James came when they said they would, were very courteous and knowledgeable. They immediately had our trust. Problem was quickly diagnosed, reviewed with me, repaired and happily on their way.
Super Heroes...................

Pamela M.

12/13/2018

Honest Air Conditioning and plumbing installed our Trane heat pump unit 2 years ago next month, and we couldn't be happier with the unit, and the service we still get with HAC&P!! They come out every 6 months to change the filter and to also check the unit to make sure everything is running smooth and right. They ask us if there are any question or if we have noticed anything different with the unit. (which there hasn't been, it's a Trane after all LOL) Great group of employees and great service all around still to this day!!

Terry W.

6/24/2018

Thank you so much for coming out so late on a Saturday night to fix my AC. Being older and with breathing issues it was so uncomfortable when I came home at 6:30pm to a hot house. The tech, Jared, said he would get me fixed up even though he was booked till probably 10pm with more folks like me I am sure. He was so polite and patient and explained everything! Thank you for adding me to an already loonng day and letting me sleep in a cool home. Pricing was fair. Service awesome!!!!!

Raza R.

6/13/2018

Awesome company and service! My AC went down for four days and after a constant back and forth with another company, I broke down and called Honest Air Conditioning because of their reviews. Of course reading the reviews I was skeptical but I am so glad I've made the call! Rick came out and diagnosed the issue right away and also answered all of my questions! Thank you guys for providing world class service!

Glenda R.

7/25/2019

After hearing what a coworker had said the price she paid to have her home ac repaired, I went outside and looked at my home unit and said wow that needs cleaning. Not knowing much about ac I searched the yelp and reading reviews and came across Honest AC so decided to call them for a maintenance job. They sent out Randy whom was very knowledgeable and explained everything in details. I appreciated the fact that I'm a woman with no knowledge and he could of told me everything needs to be replaced and I would not have known the difference. They definitely stand behind the company name and would HIGHLY RECOMMEND them to anyone who is in need of ac or plumbing work. Also great customer service skills. Kudos to Randy & Thanks for your service to my AC and our country!! By the way all employees are Veterans!! God bless you all

Adam H.

1/16/2018

Great communication, fantastic service, thorough work. I had a furnace not blowing hot air. Honest came out and spent time to not only diagnose the problem but also label the type of heater circuit installed on my unit for future reference.

Joseph A.

10/30/2018

If you want top notch service, and don't want to be price gouged, this is the A/C company to choose.

Shan K.

11/20/2019

Honest Air Conditioning did a great job installing my new a/c system and scheduled the inspection around my schedule.

Daniel A.

2/27/2017

Not to happy with the initial visit, I told the tech about our heavy mold problem in our plenum and he wanted to sell me cleaning packages that went up to $2100, not of the packages included a new plenum, that would run me an additional $600. Also, spraying the mold with chemicals doesn't solve the problem. I want to solve the problem at its root, not just treat the surface for a hefty amount of money. It felt like I was being taken advantage of during a venerable moment.

Nate B.

05/04/2018 12:00:00 SA

Woke up in the middle of night and noticed the AC was not cooling properly. Of course, the worst came to mind.. do I need a new unit?? I called Honest the next morning and they had an awesome technician come by that same day. Chris did an amazing job explaining the best options and suggestions to keep my unit at its best capacity and had that thing up and running in no time! These guys are the real deal and they will take care of you. Strongly recommend!

Chad J.

05/04/2018 12:00:00 SA

They did a great job. The repair man was knowledgeable and friendly. Service was fast and professional.

Nancy Y.

6/21/2019

Our thermostat started saying there was no power to the Rh wire tonight, at about 9PM (on a Friday night no less), even though there was full power in the house, and all connections were secure. As the temperature inside started to rise, we couldn't figure out the issue ourselves, after checking everything we could think of, or find online. So, I franticly started calling around. Other 24/7 or Emergency HVAC companies either didn't answer, or said they can't come out at night because it's too dark. (Seriously, one said they can't work in the dark because it could involve electricity and would be dangerous. But they work for a 24/7 service! I was not pleased.) So, I was getting very nervous, being as its Summer in Texas and I'm not a lover of high temperatures. Thankfully Chris from Honest AC and P said he could be over in 40 minutes! Perfect! Even with their digital scheduling and billing systems down due to an outage, he was willing to come out and fix out issue and go old school with a paper receipt (which was totally not an issue at all). He had us back up and running in about an hour. He even made sure to explain each and every thing he needed to do for the fix, how to prevent the issue in future, and was happy to answer all my questions. He was fantastic. I mean that. I'm hyper critical of companies, so it takes a lot for me to leave a glowing review like this, so it means I genuinely find the service impeccable. We will be calling on Monday to sign up for Honest AC and P's yearly plan for maintenance on our AC/Heat Pump unit, as it desperately needs it (and now I'm paranoid about it going out in the future), and Chris' service has earned them our future business.

Chet H.

1/24/2018

After hearing fan noise in the attic when the heat was running I called Honest Air Conditioning to have it checked out. I was offered an emergency services but opted an appointment the next morning. Chris A. called 20 minutes before my appointment which was the early part of my 3 hour window. Thankfully, the noise was just a loose flue. Chris explained the options and answered all of my questions. He quickly addressed the problem. He also gave me general advise on maintenance and things to look for in my older systems. I will definitely give Honest Air a call with any future problems and when it's time to replace my systems.

Amy C.

1/16/2019

We had our heating unit go out during one of the recent cold spells. We called the next morning and someone was there to look at it that same day before 5 pm. It turned out the sensor just needed to be cleaned. That's it. They could have told me the entire unit was blown and I wouldn't have known the difference. I am so thankful for a company that stands by their name. The guys that came out were professional, friendly and trustworthy. I called this week to pay our bill and the representative that answered the phone was professional friendly as well. You won't go wrong by selecting Honest Air.

P.R. L.

9/28/2018

Just had my 14 year system go out, got a couple fair quotes and the availability to come do it the next day. We went with the higher end system and signed up. Communication was frequent and thorough and Justin and his crew came in, worked cleanly and efficiently with timeframe updates as well as detailing how to use the system and the new technology behind it. We were really pleased with the service and honesty behind it. We will recommend them in the future.

Trinidad P.

9/17/2018

Rick was the 2nd tech who came out to service my A/C unit. He was really great and spent a considerable amount of time trying to explain how the newer systems work and are more efficient than the older systems. Unfortunately, we weren't able to repair my A/C for a reasonable (under 300) amount of money so I'm just out the (59) service call. Rick was super knowledgeable and wanted to show me the things I could check and talked to me about the A/C systems in easy terms that I could understand. I really appreciated that. He's a great person!

Jacqueline L.

12/18/2018

Floyd and Honest AC are absolutely the best in town! They have a great service plan that I signed up for. Paid one price to have Honest AC maintenance my system once in spring/summer and then again in the fall/winter. Since it was a very mild winter this year I neglected to call them for the fall/winter service. Honest AC called me to make sure my system was serviced as paid for!

On another occasion, I had an error code on my system when I woke up. I filled out the Contact form on the Honest AC website as it was before business hours and I had kids to get to school at the same time they opened. They called me as soon as the message was received at the beginning of business hours and I had a technician scheduled for that afternoon.

When in doubt over AC service providers, go with Honest AC! Floyd operates highly on integrity and it shows in everyone that is with Honest AC!

Two years later from my original review and I still stand by every word I said! I had issues trying to flush my hot water heater today and called mid morning for someone to come look at. I was able to have it serviced the same day and will be enjoy my hot water tonight!

Rose C.

2/19/2015

Honest Air Conditioning is a stellar company! We just made the huge purchase of a completely new a/c, furnace and duct system . From start to finish, this company went above and beyond the known name companies in the area. Out of three bids-this is the only company that asked if any area in our house didn't cool or heat as well as the others-we never thought to bring this up; our entire master suite area has had this problem since the place was build in 1980! They included in their bid, a complete re-design of our new duct system to solve this problem-and it did! It's amazing to feel the consistent temperatures throughout our home!

They did the entire job in one day, including an extra service which fixed our attic dryer venting connection. Our new system is amazing, we went with Trane-though the folks at Honest A/C, unlike some other company's, are willing to go with just about any product name that you want. Cody, Henry and Floyd are great to work with and kept us informed of every detail. They are a veteran owned company, and it shows. The attention to detail and the work ethic shines-thank you Honest Air!

T and R Cooper
Austin,TX

Lisa B.

10/14/2017

I called two Air conditioning companies and Honest Air Conditioning said they would call me back in 20 minutes and they did! Randy Mooney called and said he would be by between 11-2 but then he had a cancellation and came by within an hour. He was the nicest guy, and we figured out that it was just an electrical issue. He still checked out the system and the heater. There was a $95 service charge for coming on a Saturday, but he rolled it into a service plan where they come out and check out the AC and heater for $126 (I think that was what he said). Sounded good to me. Randy had a hat on that said Navy veteran. I think that it is great that this is a Veteran owned business and that they hire veterans.

Rene G.

8/27/2018

This is the second time I use Honest AC and both times have been very good experiences. First time I needed a cooling element replaced and I shopped around. They were not only the lowest price provider, but they did not try to upsell other unnecessary services. So when I had an issue last night with my outside compressor not kicking on, I called them and they came out first thing this morning. Jared the technician was very good, courteous and professional. He identified the issue right away (bad capacitor) and fixed it, staying to make sure system ran properly. It's hard to find an HVAC service provider that you can trust and I'm glad I found Honest. They certainly picked a name that matches their service.

Michelle D.

03/03/2020 12:00:00 SA

I called to set up an appt to have a spring/fall maintenance check performed. They were able to send Randy out that morning. He was AWESOME! He took the time to go over everything and explain what it all meant. He also told me how I could do a little extra on my end to help prolong the life of the system. I will definitely use Honest for any of my future needs and refer them to anyone I know needing AC service.

Joey R.

8/20/2018

Great service, was able to make it out same day, and knew the problem before they even came out! Would highly recommend the service. Was able to identify/fix/and make recommendations. Will be using this company for all future HVAC issues.

Leslie S.

5/26/2017

We called Honest Air Conditioning after realizing our A/C unit took longer than usual to cool the house. Got a quick appointment, and Randy came out to take a look. He was very professional and fixed the problem right away. Loved that he didn't try to up-sell us on anything. Fantastic service - we will definitely call them again (and ask for Randy) if we have any more problems!

Richard B.

7/26/2018

I used Honest Air Conditioning for a second opinion before spending $9,500 replacement HAVC unit with another service company. They saved me a bundle.

Randy came out and showed me the problem with the outside unit that was fixed by tightening a loose connection on the capacitor. Plus Randy gave me an education on the A/C unit.

I appreciated Randy's fix it attitude opposed to trying to up sell me a new unit. To think I almost dropped a ton of money on a needless replacement.

This outfit is run by veteran's and I was impressed with the professionalism and attitude towards their work. I have already recommended them to my neighbors on NextDoor app.

Thanks guys, not just for fixing my problem, saving me money, but also for serving our country.

Sara C.

7/23/2018

Ya'll. I cannot tell you enough how great Honest Air Conditioning was today. I came home around 5:30 to a home that was just under 90 degrees and called immediately. Kari (super nice receptionist) said they may be full for the night, but she would check into tomorrow. Low and behold she had a tech who was available!

She found somebody to come on out and it is a miracle. I have two very large dogs and they are SO appreciative!

That is just the start! Jared H. (the tech who came out) was polite, informative, and so fast! Definitely a small town kid who was raised right and works hard for every customer he serves! Give this kid a raise!

100% recommend this business!

Paulla H.

07/02/2018 12:00:00 SA

Chris was AMAZING! He came when he said and explained EVERYTHING he was doing. Thank you so much. If there were 6 stars to give we would

Dave L.

12/01/2014 12:00:00 SA

Wow, really fantastic service. Our home buyers requested that our HVAC be inspected so we called up Honest Air Conditioning. Henery showed up the same day (in fact, just a couple hours after I called) and took care of us for far less than I expected. He even replaced a fuse that I had blown out at no cost!

After the service, he took the time to go over the inspection report on our new home with me and point out several things that might need to be addressed as well as inform me of some things that we could do as homeowners.

I cannot recommend Honest Air Conditioning enough. This number's going in my phone!

Isa L.

07/05/2017 12:00:00 SA

After calling a few other companies and quoted insane quotes I stumbled upon this company and happy I did. My 2 yr old AC had a hiccup- My technician was Chris and he solved the problem. Very nice young man! I would use this company again.

Rob E.

11/08/2019 12:00:00 SA

Where do I start? When we chose Honest Air Conditioning, the sales rep(forgot his name) was not like the other companies reps. He was not a car salesman. He came to our home and was HONEST, upfront and very informative. We chose Honest Air Conditioning to replace our old unit with a top of the line Trane unit because of this AND their prices were very competitive for what we were quoted by others. We love it. We did have to call them for issues of the system backing up because of a drain issue with the pvc but everything was covered and it was fixed with no charges EVEN AFTER THE ONE YEAR LABOR WAS OUT! Who does that? Honest Air Conditioning does!! The tech was very helpful and did his job with no complaints. I forgot his name also. But this week our very expensive Trane thermostat was acting funny. I made the HUGE mistake of having an outside company replacing it with a cheap thermostat for the meantime for 50 bucks because I thought my thermostat was not covered by my Honest Air Conditioning warranty. I immediately regretted it when my very expensive very smart unit was shutting off and on over and over. I turned off the unit and called Honest Air conditioning. I had to tell the embarrassing story to their EXTREMELY NICE AND UNDERSTANDING phone rep, how I tried to save a buck and here I am in a bigger mess. She was so kind to me. She spoke to the supervisor and not only did I find that my parts warranty was covering the thermostat.....they had their tech Rick here within the hour replacing the thermostat and explaining to me that the cheap thermostat should never had come close to my unit because it was not capable of controlling my Trane unit and could have caused serious damage. AND he never bad mouthed the tech from the other company that I had replace the cheap thermostat. He never said he should've known better or anything like that. He didn't even ask what company he was with! All he said was to call them anytime ANYTHING ever happens to my unit. Any other company would've scolded me, made me feel like an idiot(even though I did) and they would have charged me an arm and a leg and possibly voided my warranty. Not these guys. Next year we are building another house and guess who I am calling to handle our ac/heating unit....Honest Air Conditioning and Plumbing!! I am not even going to shop around. This company stands behind their name which is rare in today's world! A company that is owned and run by human beings and they understand we, the customers, are human beings also. Not taking advantage of us trying to win a dollar. I cant say enough good things about this company! So pleased and will definitely let everyone know about Honest Air Conditioning!

j s.

04/06/2019 12:00:00 SA

Wow! Amazing company. Water heater was leaking and needed replacement. A.J. at Honest AC looked for every way possible to save us money, minimize the disruption for our household, and provide a top notch quality service in terms of quick installation and replacement and maintenance and use advice, guidance, information, and education. All in all, kudos. Gratefully.

Kera W.

10/29/2017

Rick Riker came to our home on Friday for a winter check on our system. We had a falling out with our previous AC company and were recommended to go with Honest Air. Rick was GREAT!! He walked me through everything he was checking and discussed some things me might want to do in the near future. He also could be the ONLY AC person that has come out and didn't try to push us into redoing the insulation in the attic!! Huge plus in my book! Someone who isn't just trying to take your $! He was really nice and sweet to my kids. Very much looking forward to working with this company for years to come!!

M C.

12/03/2014 12:00:00 SA

Always there when needed! The owner Floyd was first on the scene. We called our other AC place and they told us they would put us on the list for tomorrow. Wel looked up on yelp and first one to pop up was honest ac we called and Floyd came right out. Told us exactly what was wrong and how fast we could have it fixed.
Would recommend them to everyone. Great guys and a great business.

Sara M.

05/07/2017 12:00:00 SA

I believe his name is John that came out. Super informative and got the job down quickly! I'm sure other companies would have charged much more for what Honest preformed. Thanks for showing standards for all other companies!

Dan D.

10/13/2017

Had a great experience, from scheduling to the appointment. The tech, Chris, was on time and was able to diagnose, and for me, more importantly, clearly explain the issue. I was offered a couple of choices to fix it with likely outcomes and did not feel pressured. They are reasonably priced and I was left feeling that the diagnosis and solutions were truly representative of the issue and nothing more. Chris even stayed longer to explain solutions for cooling the media room that the builder did not design properly and would get hot with all the electronics and the projector running.
I was happy enough, I signed up for the annual maintenance.

Rebecca C.

7/15/2014

My home A/C unit went out in the middle of summer. After looking on this site, I saw all the positive reviews for Honest Air and I thought I would give them a chance.

The first visit they fixed my A/C well, however it went out again about three weeks later and was no longer blowing cold air.

On the second visit, a different repair was made and I was charged again. That repair never worked and I spent three long days without A/C in my home.

Honest Air came out a third time and was unable to repair the unit. They attempted to sell me a new Carrier A/C unit priced at over six grand. The also quoted me close to two grand to fix the coil. The employees were friendly but were trying to sell new A/C units, not fix existing ones.

I called another A/C company listed on this site for a second opinion. They correctly identified the problem as the capacitor. They charged me $100 to fix it and fixed it in less than 20 minutes.

I would call my second opinion company first next time. It would have saved me three days of grief and about five hundred dollars.

Ruby P.

07/03/2019 12:00:00 SA

Wes and Kade are the best plumbers in town!! They stayed here very late just to make sure that the job was completed. Very kind and courteous and super professional and we are so overwhelmed by the customer experience!! Thank you honest air for hiring good people!!

R L.

07/03/2019 12:00:00 SA

Honest Air Conditioning did a great job! I highly recommend them....on time, did not try an up-sell me and was very reasonable!

Steve C.

6/22/2019

Had to replace our 19 year old Trane. Many companies out there and a lot to choose from with products and companies. We went with Honest based on prior reviews and they had Trane. Justin and Pete were the installers and these guys are true professionals. They were professional, courteous, and experts at what they do. 5 hours and they had the old ac unit and furnace out and installed new unit and furnace. Justin took the time to walk us through the new thermostat functionality. Great company with professionals all around.

Becca L.

6/14/2014

Henry from honest air was over to my mom's house in 15 minutes! He diagnosed the problem quickly and professionally. I called a dozen places and none could come
Out and charged twice as much as Honest Air did! Reasonably priced, courteous employees, and very professional! Thank you Henry!!

Frank O.

8/27/2019

I received a call from my daughter that my AC unit was leaking water. I purchased a Prepaid Maintenance agreement last November and boy did it come in handy. James from Honest Air Conditioning showed up within an hour of me placing the call. James was very professional and did a thrall job going through and explaining his steps and he looked over my unit. I was very happy when he told me the cost was covered under my Maintenance agreement! I recommend Honest Air Conditioning.

James L.

6/20/2017

Chris came and helped me out today diagnosing some odd AC behavior. He was a perfect gentleman, explained everything to me, and answered lots of questions I had not only about my problem, but about AC in general. I learned a lot and greatly appreciated the service and professionalism.

Not only will I use Honest AC again, I'll ask for Chris.

Frank U.

05/01/2017 12:00:00 SA

Randy just left and I can't say enough good things about him and his work. He diagnosed the problem quickly, fixed the issue and checked the rest of the system all within 25 mins. He answered all questions I asked and let me look over his shoulder as he worked so I could learn a little bit about the system. He also gave me tips on how to keep it running better. He arrived right when he said he would also. I thank him for his service to myself and also to his country. I will definitely use Honest AC again.

Yuvaraj V.

2/16/2016

It's always a pain when your AC blows up in the middle of summer. Overall I do feel the HVAC servicing pricing in the Austin area is getting pretty expensive. I think it's going about $200+ an hour (in terms of effort as parts are usually cheap) But the worst part is being cheated or lied to.

Thanks to Floyd and Honest AC, you have someone you can trust. Honest is the right name for their company.
We hired them twice over a weekend and both times the problem was solved quickly for a reasonable price. Floyd was able to find the issue, gave us a clear diagnosis and not a complicated roundabout reasoning. He was able to fix the issue on the same day.
We accidentally had tripped the AC circuit by switching the circuit breaker during a hot summer day. The outside unit wasn't getting any power. I had googled what the issue could be (capacitor died) and Floyd came back and told me the exact same thing. This is always a good validation because several times I have HVAC companies trying to over complicate the problem and sell me a new coil or replace the whole system.
They schedule professionally, are punctual take all kinds of payments, paperless, invoice properly and are very professional.
Definitely give them a chance.

Dana S.

7/20/2014

I can't say enough good things about this business. MY AC went out last weekend, so I called my regular service guy -- someone I have done business with for many years. (Not to mention, we had a regular service visit scheduled for Monday -- only 2 days away.) No reply. I texted him, explaining that I needed emergency service. No reply. Honest Air Conditioning guys were out within an hour! Worked to get me up and running quickly, efficiently, and at a lower cost than I would have paid elsewhere. Significantly lower. And, my regular guy? Well, he never replied to me. Not even when I canceled Monday's appointment. What?

HAC explained everything to me very clearly. I understood that the first fix was a temporary fix and that further work would be needed to properly address the problem. THAT work was also completed efficiently and at a great cost . . . the very next day. A Sunday! NO additional fees for coming out on Sunday, either. I love these guys. They have kept in touch with me to be certain everything is working well and made the whole process easy. My house is so cool and comfortable and I'm a very happy customer. Honest Air Conditioning is now my AC service company. Thanks!!!!

Anitha D.

9/20/2017

We had a technician Rick come to our house to look at AC issue. He was very knowledgeable and patient in explaining everything we needed to know. He went above and beyond and said he would call our AC carrier to find out about warranty. we were very pleased with Rick and Honest company service. We would definitely recommend them to our friends.. There is always room for improvement hence 4.5 stars.
Oh i have to add Rick was the first person who showed on said time .

Tim G.

7/22/2019

These folks fit me into their schedule on short notice to do an inspection of my new home, which gave me good bargaining power in my purchase when they discovered issues that would require the entire system to be replaced. When it came time to install that new system, Honest AC gave the best bid of the companies I talked to, and got the work done quickly and well. There was a minor issue with the installation the following day, but they sent someone out after-hours to check it out the same day and make sure everything was running smoothly again. I'm quite satisfied with their service, installation, and support.

Rosemary L.

07/10/2019 12:00:00 SA

I have used Honest AC at my home and business for the past 4 years. My service guy is Rick. They are very prompt and professional! Rick is very detailed and thorough when explaining the issue. I highly recommend Honest AC!!

Jason T.

3/14/2019

I Shopped several HVAC contractors for quotes to replace coil in my Carrier heat pump unit. Fast response (sent a tech out on a Sunday). Beat other price quotes by a few $100. Replaced coil in time frame promised. Both repairmen were polite and professional. No regrets. Give Chris a call.

Raymond T.

07/04/2019 12:00:00 SA

Great company great technicians,sales associates very honest,our old unit was not working properly,had a sales rep come out gave us the the best options without any pressure.we ended up purchasing a new system.within a hour the representative had temporary air units in our house to keep us kool .i can say after reaching out to several other companies we made the best choice.the installers were very professional and thorough.we are very pleased.This is our second summer with this system and we have had no problems with the ac or heating,TRANE system the best,have had follow up with representative mr Fly.the name of this company speaks for itself,HONEST

Mike L.

10/18/2016

One of our outside a/c units was making a clattering noise and we called Honest A/C based on the Yelp reviews
The technician, Randy, arrived shortly and quickly diagnosed the problem. He said that the clattering in the outside unit was caused by a broken motor bracket, blower motor and blower wheel upstairs in the furnace. (???) The symptoms and the cause appeared so unrelated to me that I was amazed when that was indeed the problem. He also pointed out some potential other issues that might crop up (but didn't) but said we'll know after we fix the obvious. He showed those issues as separate items not included on the quote which I thought allowed us to to honestly evaluate the repair/replace options. Probably why they're called Honest.
So, if you've got a problem that needs diagnosed, call Honest A/C and ask them to send Randy. He knows what he's doing.

Vanessa G.

6/22/2016

I had a great experience with these guys. My A/C stopped cooling suddenly and i was really nervous about having to replace the whole unit. Honest Air was able to come out the same day and fixed my A/C right away. They were honest about the prices and what the problems could be and what the problem actually was. I am very happy with the service that I received and would use them again.

DJ S.

7/25/2018

This review is long over due, Jared(I believe is the tech that helped me) was informative, positive and welcoming. Jared didn't mind me asking questions, walking around with him and he kept me informed with what he was doing. My condensation line was clogged and he quickly diagnosed and fixed the issue. Jared also gave me tips on preventative maintenance. Honest A/C will continue to receive my business as well as referrals.

Al C.

6/20/2016

When it comes to fixing issues with my house I try to do as much as possible, but after my a/c went out and I was unable to fix the problem I decided to call a professional.

Floyd came out the same day I called, and actually came early. Withing 20 minutes, he identified the problem, swapped out the parts and had the A/C up and running.

After he got my A/C up and running, he went ahead and checked out my entire system at no charge. He ended up identifying and clearing a drainage pipe that was backed up.

The best part is the service call was more than reasonable. Thanks again Floyd!

Damien K.

8/22/2019

I need to say that is should be the only company to call when it comes to A/C and plumbing. We have had a few shady companies we have used in the past but once we found Honest - I need to say they are great. I really need to give a shout out to Randy Mooney. He is everything you want in a service repair person. She was great to deal with and explained all the work done while giving tips and hints on how to get the best out of your A/C unit. Thank you again for the great services and we will be calling you in the future if anything goes wrong.

John C.

6/26/2019

Used these folks to replace ALL the duct work in the attic and service the AC/Heating equipment. I can certainly recommend them. These were the nicest folks and did a fantastic job and did it right. Call them if you are looking for either equipment repair, replacement or duct work. Totally satisfied. Ask for Joe Serrano when you call but everyone was great to deal with.

David L.

2/20/2017

Honest Air was recommended for some last minute fixes when we sold our old house and I knew I would use them again at our new house. Had the chance and they came out for some basic maintenance but found some minor issues with new the construction and fixed them promptly with no questions asked. Came out at the promised time so I didn't have to waste my day. Randy Mooney was our tech and he even took the time to help me with some additional settings. Very impressed. Again.

Jean O.

07/02/2017 12:00:00 SA

I picked Honest Air through Yelp because of the good reviews. We own a condo in Round Rock and I also wanted to use a local company. I cannot emphasize from beginning to end the incredible service we received from this company! Daniel Banning, the technician, told me the options that I had to do the repair and while he was at the home added freon to get us through to the next step. Called the next day to let them know how we would proceed and they immediately scheduled our install. The two men that did installation did a fantastic job and always kept us informed about the steps they were taking to complete the job. An attic in a home is not where you want to be on a 96 degree day in Texas! Highly recommend this reputable company!

Vu N.

04/05/2014 12:00:00 SA

Floyd is a lifesaver. After calling tons of places, being charged crazy diagnostic fees I finally found honest air. From the time I contacted Floyd to the time that he came (on a Saturday) to replace my unit he was professional and courteous. I would gladly recommend Floyd and his team to help you with your troubles. I'm glad I found them and they will be my hvac company from now on. Floyd if you're reading this thank you so much for all of the help!

Kimberley D.

4/24/2016

Fantastic customer service and very knowledgeable. First replacement unit installed and works awesome! Will have second replaced soon and will most certainly be using Honest Air for this and any future needs.

Allison D.

5/23/2019

We have called on Honest AC twice and have been very happy with their service. The guys there are extremely friendly and accommodating and they have very fair prices. I would definitely recommend them to anyone. Will certainly use again if the need arises.

mary l.

6/28/2016

My AC broke and I called to see if they could come out the same day (others were saying it would take a week because they were so backed up). They squeezed me in the same day, told me what was wrong, fixed it, and they were fast and fair. What more could you ask for?

OutHereNTx L.

8/21/2015

I called Honest Air Conditioning to come out for a maintenance check on my unit. My appointment was scheduled fast, the Tech arrived on time and was very friendly and informative. The Tech explained all work in detail. My unit is an older unit. Down the road he explained I would need to replace it but at the current moment everything looked great! I was very glad to hear that. Most companies at that point would've pushed me into buying a new unit! From start to finish all Honest Air Conditioning employees were very professional. I love their slogan where a handshake still means something. That is a very true statement right there! I felt really good about this company. So many AC companies try and blind side you but Honest AC never gave me that impression. Love the fact it is Veteran owned too! Awesome work Honest AC. You have our recommendation and a life long customer! Bravo Zulu!

Jay D.

3/16/2017

Great response and service on a Saturday morning. Thanks to yelp I found them and called for a leak in our ceiling. The service said to call back if I don't hear from the service person within 20 minutes.

I got a call within 10 and he was out within 30 minutes. Granted this was during the Spring so his response time was pretty quick since not a lot of people have AC issues right now.

He found the issue was one of the hoses was not properly glued when the house was built 10 years ago. He fixed the problem and checked a few other hoses.

Nice guy and wore shoe covers which I appreciated since we have brand new carpet.

I'd recommend him on response time alone.

Update: called them back to flush another pipe and he found an issue with some other AC work that we had with another company. He fixed it and now we have a reasonable service contract with them.

Barry J.

6/28/2018

Can't say enough good things about my experience. Very helpful, knowledgeable, and unrushed. Did lots of little services at no extra charge. No pressure sales tactics. Will be my a/c peeps for now on.

Umapad S.

7/31/2015

Not happy with the way my AC problem was handled. Did not check freon leak before filling freon worth 300 dollars. Then company was charging me for checking the freon leak that I did not pay. I lost the 300 dollars of freon probably now because of leak and AC is still not fixed. Then they recommend 2K worth of cool repair. I am going to install a new AC but not with this company.

Daniel L.

2/17/2019

I'm very late writing this review, but these guys are legit. Last summer, my evaporator coil went out after hours. I'll spare you the details, but my old A/C company quoted me $200 less than Honest A/C and estimated the job would take 4-8 hours. I made an appointment and took a half day from work. They never showed up. I kept getting excuse after excuse. The next day, I scheduled the service with Honest A/C. Justin and his partner arrived and replaced the part in about an hour. When I inquired, they took the time to explain and physically show me the damage to the old part. They also made a few minor upgrades to my system at no charge. I had a maintenance contract with my old company for the last 4-5 years. What a mistake. I will use Honest A/C for all my needs moving forward.

Robo O.

06/02/2018 12:00:00 SA

I called about 3 AC different services, Honest being one of them, my decision was based on how quickly they can get to me repair on the same day, if at all possible. Honest AC called back first immediately completing the work prior to arriving at my house, they even called to let me know that they are actually finished early the with previous customer and that they can get to my house in 5 minutes. No sooner than I hung up the phone they were at my house, the technician Rick was professional, polite and a straight shooter as to what the issue was. He gave me a quote as to the repair and it was reasonable, so we had it repaired, it was a quick fix, plus he checked out the rest of the unit to insure everything else was in good condition. After the dual capacitors were replaced due to a lizard wanting to be a connection, the unit was up and running and the upstairs was livable again.
Thank you Honest AC and Thank you Rick for your skill and professionalism.

Lina R.

8/16/2018

These guys are AMAZING!!! The AC went out at some point today, so we gave them a call (after 6PM) and not even half an hour later the technician came and fixed the issue. What an amazing service! Thank you!!

Nichole Q.

4/30/2018

Even though it's a pain having service companies come out, I am always SO relieved to see these guys truck roll up in my driveway! They will never, ever ever over charge you or try to sell you something you don't need. Just an honest fix and no hard sales tactics. Randy is THE man! And I'm not just saying that because he is a Broncos fan ;) He inspected every single thing meticulously and I was confident when he left that my unit was in top working condition. This company has come to my house on a Saturday and NOT charged me!!! If all companies had the ethics of these guys, we might not need a yelp, haha. My father is in heating and air so I am kind of an authority on quality work. Love that they employ veterans. Could not feel more pride about recommending this company to everyone I know.

Gino D.

7/18/2018

Jared was awesome! Came home and the temperature in the house was at 87 on the hottest day of the year. We realized the HVAC outdoor unit was not running and called Honest Air and Jared arrived here by 7 PM. He immediately diagnosed and fixed the problem and ensured I was aware of all issues. He was courteous and addressed any concerns we had and even gave us tips to keep the AC running smooth. The AC was back up and running in no time! Will definitely call again and request Jared for any HVAC needs.

Amy B.

7/16/2018

We had a great experience using this company. Our repair guys name was Chris and he was SO nice and helpful. We are first time home owners so he walked us through all the details and information. He came out after hours to help when he wasn't even on call, too! Customer service over the phone was quick and excellent. Their base rate was great compared to other companies. We will continue to use them in the future!

Greg E.

6/27/2018

Great service, very professional, I received several options to repair/replace/modify my systems. I did not feel like they were pushing a product and get me into something that was not right for my home. Rick is a fantastic technician, very knowledgeable. This was a very welcome relief from my prior service provider. Highly recommend Honest AC!

Jason P.

7/21/2017

My AC went out last night, submitted a request VIA Yelp and they called me this morning and scheduled a service call for the afternoon. I had troubleshot a lot of the common issues and even ordered a new capacitor on Amazon which was shipped same day delivery but hadn't arrived before tech showed up. I didn't have the tool to test the capacitor to confirm that was the issue but I had the service panel off and all they had to do was touch their multi-meter to the connectors and confirm that indeed the capacitor was bad. I told them a new one is being delivered today and I can replace it myself. I was kind of hoping that wasn't the issue so it wasn't such a waste of a service call. I appreciate they confirmed the problem was the capacitor but wish I would have called an AC company that offers free service calls so I didn't have to pay $59 for literally 10 seconds of work. It took longer to take my credit card info to charge me the service fee than it did to diagnose the issue. I was hoping they would offer to lower or waive the service fee since there was such little work needed on their part but I didn't ask. I am not mad though I agreed to the fee and they were friendly and diagnosed the issue and for that, I give a rating of A-OK. Thanks

Matt J.

10/22/2018

They did a very good job and certainly deserve the multitude of great reviews that they have gotten. I can now see why they come so highly recommended. The workman ship and professionalism was very good and when they left my house it was probably cleaner than when they got there. They vacuumed and were very diligent and paid attention to every small detail. Great company.

Jennifer F.

06/07/2015 12:00:00 SA

There's nothing more frustrating coming home from work to relax, only to find your AC is out. Customer service-focused regardless of the time! The name says it all. The serviceman was attentive & prompt, has excellent time management skills and very straight forward. Thanks to Honest Air Conditioning they are my go to, and I recommend them over any other company out there. Thanks for all that you do!!

Susie W.

05/09/2018 12:00:00 SA

Prompt, reliable, professional, and reasonably priced! Would highly recommend their service! Thank you, Honest Air Conditioning!!!

Nick H.

7/28/2015

Floyd and William were both great technicians and obviously very knowledgeable about their craft.

William diagnosed a faulty capacitor and a low refrigerant charge, and Floyd came by later to help diagnose a leaky evaporator coil. They were very thorough in their work and respectful of my property. They explained every situation and system in detail so I could better understand what was going on.

Cody also stopped by later in the day to offer me an estimate to replace our system, due to the leak.

The reason this is 4 stars instead of 5, is because the markup they charged on one part was very high. When replacing my Capacitor, they quoted me a price of $237, for just the part. They did have that part on their truck and were able to install it immediately, which was convenient. But I checked, and that parts costs $25 online, and $70 retail from a local supply shop.

Overall a very top-notch service company with great technicians, but be aware that can come with a very healthy markup on some of the parts they install.

UPDATE:
Thanks for the reply Floyd! I stand by my comment that its a very big markup.
Maybe that is justifiable to someone in a different position? but for me it was too much.

Jeremy S.

4/23/2016

We used honest air a year or so ago, but just now getting to a review. Our ac decided that 8pm on the Friday of Memorial Day weekend was the perfect time to blow a capacitor. I called Honest Air because I had seen their van around and within half an hour they were at our house to quickly fix the issue and saving me a weekend of sweating to death and my wife trying to convince me for us to spend the weekend in a hotel. Pricing was very fair. Would highly recommend and will be using Honest again.

Margaret C.

8/30/2018

Would give 0 stars. Honest AC came out to give me a bid on 2 rooms that wouldn't cool. After they left, my entire AC unit went out which was not a problem we were having. They came and offered to fix it for $500 or I could call my Home Warranty company and wait for them to be able to get here. We had to spend the night in a hotel. My home was 85 degrees and the triple digit temps are sure to push that higher today. The reps were very condescending and when I asked them to look at it from my perspective I was told that I should Try to think rationally I asked them to leave my home immediately.

David H.

8/14/2018

Randy was awesome. Very helpful and fixed everything we needed and answered all questions

Christina S.

4/30/2015

I have had AC problems for years now and have tried different companies. I am so happy to have found Honest AC, the owner knew within 5 minutes what was wrong and got us taken care of so fast. What a great company, I will be saving his card. Thank you for your friendliness and knowledge!

Menia E.

08/08/2018 12:00:00 SA

MY AC unit stop working on a Saturday morning , I called Honest Air Conditioning and they had someone out within 3 hrs. My tech was Randy and he was fantastic! He was very courteous and knowledgeable he explained what the problem was and answered all my questions. He had the unit up and running very quickly. I would definitely use Honest Air Con again and will recommend them to my friends and neighbors. Thanks again Randy.

Michael R.

11/23/2016

I was on my way home from out of state when I was advised by my house sitter that my heat was not working. She had looked through yelp and felt Honest Co was best- I agreed. The next day Randy was at my house as scheduled and went right to work. He gave me the information I needed / including pictures and best of all options to fix my unit. That same day- I had heat again at a reasonable price and plan to look at replacing my unit within the year - of course with Honest Air Conditioning.
Randy was respectful/ knowledgeable and made unfamiliar information easy to understand. I highly recommend Honest Air Conditioning for your unit problem.

Gopalakrishnan A.

08/05/2018 12:00:00 SA

The name says it all, 'Honest'. I got quotes from 3 companies to replace my 18 year old 4 ton Trane HVAC. 'Honest' was prompt in showing up, and competitive in their quote. Cody, the manager, was very candid in his conversation, no sales push, nice to work with. Joe and Jeremy the technicians were so good in answering my questions patiently. And, did their job so well in a timely fashion. Randy, showed up in half hour when they were looking for some extra refrigerant to fill up. Overall, I saw a great team working so harmoniously together. Thank you, Honest team!

Jeff S.

7/27/2018

Great service! Rick was outstanding and helped me understand some of the things going on with my HVAC units. We will be in the market for replacements in the future, and I will definitely be going with this company.

Chris K.

7/20/2016

I was about to get burned by DragonFly AC. I called Honest Air and Floyd saved us! We had a big group of family coming in for my son's Baptism the next day. Honest made sure that everything was cool.

Richard A.

7/13/2016

A/C decided to stop working last Saturday night around 10:30pm. Called two other companies that advertised 24/7 emergency service but only got voicemail. I left messages just in case. Then called Honest Air Conditioning and lo and behold a human answered the phone. She took my information and said she was relaying it to a technician and that if I didn't hear from anyone with 20 minutes to call back. Had to call back and she did say that the technician had been very busy and that she'd notify them that I called for a second time. She told me that they start calling at 7am if they can't get to you. At about 7:05am on Sunday I got a call from an Honest Air Conditioning tech (Floyd), and scheduled noon to 2pm. He said he'd call if he got done sooner. He called when he was on the way and arrived about 1:30. I shadowed him and had never seen a tech be so thorough and so knowledgeable. I got a lot of great info. The AC unit was repaired and tuned up by 2:15pm. BTW, Floyd turned out to be not only a great technician but the owner of Honest Air Conditioning. Outstanding service and information! Thanks.

Oh, the other guys called back around noon and I had to say, too late.

Emily M.

6/20/2018

I had an emergent situation a couple of Saturdays ago. My A/C decided to stop working at 4:30am and of course it was expected to be in the 100's by the afternoon. I called a couple places and was told won't be able to make it till tomorrow or the craziest one we have availably mid-June?? Uh no thanks. I read incredible reviews about Honest Air Conditioning on multiple social media sites, so definitely gave them a call. I left a message with someone who said I'd receive a call back in 20-40mins.

I got a call from Rick asking me what my situation was and I explained. He explained the break down of the costs, especially since it was the weekend. And he even asked me to make sure I was not within my warranty for my A/C.To my HUGE surprise he said he could be out at my house between 1-2pm. I was so happy to hear this problem could be looked at on the same day. Maybe an hour or two later I received a message from Rick saying that he finished early and to give him a call as he could be at my place by 11am instead. Super happy!!

He arrived promptly and he took a look inside and outside at the compressor. He quickly diagnosed the potential issue just from hearing the compressor. I let him be, so that he could do what he needed. Later, he called me over to the compressor to show me what the problem was. Capacitor, or as I like to refer to it the flux capacitor. Not only did he tell me, more importantly he showed me! He grabbed his multimeter and showed the voltage it should be based on the capacitor and what the capacitor was actually producing. The part was replaced and we went back inside to turn the A/C on. Back outside he let me listen to the difference of what the compressor sounds when the capacitor is functioning and when it is not. As someone that also is a provider of services, I recognize the importance of informing/educating clients or patients and being transparent. So thank you Rick for providing education to your clients.

Thanks to such a positive experience I signed up to have them come out for maintenance appointments!

Whoop!!

Mary Jennifer A.

10/04/2017 12:00:00 SA

Our last AC service was done by one of their technician, Chris Abad, and he's diagnosed the problem very quickly. In addition, he did a lot of extra maintenance work to make sure our AC is in good shape for the remainder of the summer. We were charged a very reasonable amount compared with other unscrupulous AC service company. Because of this, we subscribed to their routine AC maintenance schedules so we have peace of mind in the future. Based on our own personal experience, we highly recommend this company.

Marjo A.

12/07/2017 12:00:00 SA

Our house has been between 67-70 since yesterday and will not warm up any higher. So after doing everything that I can do it was time to call an HVAC service. I called around including the previous companies we've used and no one was available today. Then I called Honest Air Conditioning and I was lucky someone was available. I said book me an appointment.

I was then told of the time it reminded me of old cable companies where they gave you a range of time, which was from 5-8 pm. But I'm at the mercy of the company so what can I do. Didn't realize that my phone was on silent so I missed multiple calls from Honest and their technician Rick Riker. I called Rick back and he apologized that he is still stuck in traffic and will probably get there within an hour or so (still well within the appointment time). He actually got to my house within an hour with Austin Traffic so that's pretty impressive.

Rick was amazing and he's the reason I'll be using Honest Air Conditioning again. I was pretty impressed by the fact that while he was stuck in traffic he asked me what's going on and some steps to try. Sadly it needed his technical expertise to actually get the issue resolved. While he was here he didn't mind me looking over his shoulder the entire time. I'm one of those I think I can learn from them but probably would forget, but the fact that he didn't seemed annoyed by it and even explained things to me was wonderful. Rick was definitely polite, knowledgeable, courteous, professional, and goes that extra mile for you. He pointed out a couple of issues that he mentioned was causing my problems (they were the shoddy work of previous HVAC companies) but he didn't force me to have them fix it. He showed me what I'll need to fix them myself if I wanted to. That to me speaks volume of the kind of person he is and the kind of information that I look for any company that I hire.

Thank you Rick and Honest Air Conditioning for fixing my heater and we are now at a comfortable 73 and it's actually snowing right now in Austin!!!

Stephen G.

11/10/2017 12:00:00 SA

Had ARS out to look at our furnace that was not turning on. After a 10 minute review I was told that there was a crack in my heat exchanger and my furnace needed to be replaced. The new unit would cost me $3,500. I told the tech I would get a second opinion. Called Honest AC and they sent a tech out the next day. Randy spent 20 minutes looking the unit over and told me he could fix the furnace no problem. He said there was some insulation on one of the burners and a sensor needed to be cleaned. He spent another 30 minutes making adjustments and looking things over. He told me there was definitely not a crack in the heat exchanger and the unit was still in very good shape. He charged me $99 for his work. So happy to have found a honest, professional HVAC company. They now have a life long customer. Randy was wonderful.

Jennifer K.

7/29/2018

Everything from making the appointment to our technician (Jarrod) was fantastic. They came out on a Sunday (after 1 hour) and didn't gouge us for weekend work or the actual service. Jarrod was super friendly, polite and efficient. I would definitely recommend this company.

Lynne H.

11/03/2017 12:00:00 SA

I have used honest air conditioning 3 times in the last year. I have been delighted with the service I have received. They have always been professional and friendly. Each time I have received same day service and a call from the technician before they arrived. The repairs have been carried out quickly, cost effectively and successfully. Rick did a really great job today and as it was just a wire that needed replacing did not even charge me. I love this company.

Tony R.

7/24/2018

Long over due review from last early fall - in Texas it's hot til past sometime in October. Was referred to this AC service via my real estate agent. My AC was leaking water onto the floor and I had my suspicions. Called Honest AC service and tech came over. From the get go Randy was very professional and obviously knew what he was doing. Turns out my escape leak valves were stuffed up. He cleared them right out. We chatted and gave some very useful tips about my compressor and overall AC unit. Even gave me a year long service plan which I can't remember the price but it literally wasn't expensive. Even placed a cushion over the pipes that get condensed with water to trap it. I was very pleased with Randy's professionalism and courteousness. I will definitely ask for him next time I have an AC issue.

Rick G.

3/15/2018

Randy over at Honest Air is incredible. He came over to fix an issue with the furnace not heating, found the issue and fixed it incredibly fast. VERY reasonable prices for the quality of service. They also have a very affordable yearly maintenance plan where they come out before each summer and winter and do a systems check -- also if there are service call charges... you don't need to change it. Highly recommended!

Brendon C.

07/06/2017 12:00:00 SA

I highly recommend Honest AC. Randy Mooney came out on a Thursday night and promptly fixed my issue. A float switch had been installed incorrectly and cut power to my unit. He was prompt and professional. These guys are my new go to AC and Heating service provider.

Mario M.

8/19/2014

Upon finding out that the evaporator coil in my A/C system was leaking considerably, I was faced with two choices. Either replace the existing coil with the current refrigerant (R22), which will be phased out entirely in a few years, or upgrade to the new refrigerant (R410A) and replace both the coil and the compressor.

Ultimately, I chose Honest Air Conditioning because in addition to their consistently good Yelp reviews, competitive pricing, and broad service area, they were able to extend to me an excellent financing plan of 12mos, no interest, same as cash.

Honest's sales rep, Cody, came to my home, did a thorough inspection of the proposed project, explained all the pricing and brand options, as well as answered all my questions in detail. Just a smooth, flawless, and convincing experience with gathering an estimate from him.

Let me say first and foremost, although the test of time and proper maintenance will ultimately determine the quality of the work, the actual installation of the new equipment was performed neatly and from a layman's perspective, correctly. However, it bears mentioning that my interaction with the installation tech did not go as smoothly.

1) I was assured by Cody that the technician would call ahead of time on the installation day to verify if I'd be at home. I planned my morning around the proposed installation time of between 10:30-11a and had just finished showering when the tech showed up unannounced, knocking at my door. He had not called ahead and as a result I had to answer the door dripping wet, lol!

2) In my conversations with Cody about vacuuming and flushing the refrigerant line of the old R22, he reassured me that I'd be more than welcome to ask the tech any questions and was encouraged to watch him go through that aspect of the install. However, I did not get that impression at all from the tech himself, who seemed more inclined to perform the task without my presence.

3) This point in particular can be chalked up as the biggest reason that I can't give a 5-star review here. When the tech unhooked the compressor unit outside the house, I asked him if he planned on replacing the foam sleeve that covers the refrigerant line. I went so far as to offer him the substantial length of unused foam sleeve that I had purchased from a local A/C supply store earlier in the year, which was in my garage (the sleeve that was in place was one I put on myself to replace the cracked and decomposing one that the home builder put on in the first place). The technician reassured me that he had the supply in his truck and would replace it and make it look really nice. Later on during the install, as he was prepping the lines to be welded onto the new compressor unit, I noticed that the old foam sleeve was still in place over the line. Taking into account his aversion to my questions and concerns, I refrained from asking him again about the sleeve and put faith in his earlier promise. After the technician finished the install and left my home (which I'll get into in just a minute), I decided to go outside and take a look at the work performed on the compressor unit. As I feared, the tech DID NOT replace the foam sleeve at all and only wrapped it in new tape, from top to bottom. In truth, he did not wrap the sleeve as close to the unit as possible, and left the line exposed where the foam was cut when I put it on earlier in the year. I came after the fact and added an additional single wrap of tape around the bottom of the sleeve so it would hug the line close near the weld.

4) Once the tech had finished the work and brought in the paperwork to sign, I did a quick once-over of the work area where the air handler closet is in my hallway. Although he did lay down a fabric tarp over his work area, he still managed to spill some type of adhesive epoxy on my laminate flooring. I got on my knees and managed to wipe it from the flooring with a bit of rubbing. The tech could clearly see me doing this, but said nothing in the form of apology or asked if he could help.

5) This is a personal preference, but I believe that any business relationship should begin and end with a handshake. After completing the paperwork, the tech took an incoming phone call on his cell and simply walked out the door without acknowledging me at all. Ironic, considering that's Honest's slogan - handshakes!

Let me end on a high note by saying that the following Monday I spoke directly with Cody who let me know that this tech in particular was new to the team and all my issues would be addressed with him. Cody also offered to have a tech come by the house and replace the foam sleeve (although it would end up requiring that it be cut, much in the same way I had to do before). If I can offer any advice to Honest A/C is that they make sure to put an equal emphasis on making sure their techs are as well trained in customer interaction as they are in the technical aspects of their job.

Fritz K.

6/16/2018

We had our HVAC go out while we were on vacation. The folks watching our house called them and they were out the next day. We came back, got an estimate and within a couple of days our new unit was installed and running. Very professional, brought the system up to code and did a nice and tidy job while working in the sweltering heat of mid-June. Came recommend by a neighbor and I would continue to recommend them.

Karen R.

9/20/2017

My experiences in dealing with this company have been satisfactory. From the questions and concerns I've had when calling the office staff Lynn, I hope I got her name right, and Kelly have been courteous and professional. I called them for service for a faulty transformer because my home warranty company would not fix it. Honest AC saved the day. Daniel was the service technician and showed up on time as scheduled. He replaced the transformer and did a routine maintenance. He explained to me that my compressor was running much higher in amps than it should. This AC unit was 20 years old. So, I finally decided I should replace it. On Tuesday, 9.19 Pete and Joe were the installers of my new AC unit and they did a great job. Very helpful and personable. Honest AC is a veteran owned and operated company. If you ever have any HVAC issues, look no further! They're all a great bunch of guys :) I've met quite a few people there. I hope I didn't miss anyone. Thank you so much!

Katherine M.

9/13/2017

I would easily recommend Honest Air to friends and family. We contacted them on Monday, and they were at our house by Wednesday ready to diagnose our problems. Randy Mooney was extremely knowledgeable and able to point us into the right direction. He also was extremely respectful. As a single woman homeowner you are always nervous going to have any sort of repairs done to your property, because you do not want to get ripped off with your lack of knowledge. Randy made sure to explain intricate details of how my AC unit would need to be repaired, and answered all of my questions. His card will be passed on to all of my friends who own property.

J G.

08/10/2014 12:00:00 SA

We were very pleased with the service we received from Honest Air. We woke up Saturday morning HOT, and it was apparent that our fan on the condenser wasn't spinning. Just sitting there humming.

One call to at 7:44 am, and their field supervisor was at our house around noon! And there was no Saturday fee, or emergency fee. Nothing like that.

He even gave us $40 off due to a discount they were doing at the time.

I would recommend calling these guys because he found out it was a simple fix, and had the job done within and hour, and he even checked the rest of my unit and gave me free advice.

Very reasonably priced too, and I'd definitely use them again.

Janet S.

10/07/2014 12:00:00 SA

This company is really honest. Dummy me didn't have thermostat in correctly. He didn't even charge me. He even killed the yellow jackets by my door. He was very courteous and friendly. I highly refer them.

F S.

08/06/2017 12:00:00 SA

Our AC started acting up and we had friends coming over for dinner on a Saturday evening. Of course, panic set in knowing that our usual AC company does not work on weekends. We then went online and saw the outstanding reviews for Honest Air Condition and gave then a call. I received a call back in just a few minutes and spoke with Dan about the problem. He was sure on the phone what the problem was and then came to my house in less than one hour. His phone diagnosis was correct. He fixed the issue in 10 minutes or so and our evening with friends was saved. Our experience could not have been better. Honest Air is highly recommended!

Ben F.

7/31/2015

These guys are exactly what their name says, Honest. When my unit was not performing, my options were clearly outlined, and I understood fully the cost of my repair. I would use again and have already recommended to friends and family who also loved these guys. Thanks again!

Cecile T.

4/24/2017

Good service overall and always easy to set up appointment. Just a reminder to the ones buying their service package that you need to keep track of following visits in case they get real busy.

Les H.

7/23/2015

Floyd the owner answered my call at 3pm on a Thursday and was at my home by 5:30pm that same evening. Impressive service, I told him it wasn't an emergency but he scheduled it and came anyways!
That was greatly appreciated. We had a family friend versed in HVAC systems inspect our system and did confirm it was low on freon prior to Honest AC coming out. Our friend didn't have any freon.

Our AC was having a hard time getting below 78 in the middle of the day.
Floyd spent time diagnosing my system and ended up adding a total of 4 lbs of freon and did a leak detection test in the attic that yielded little results of a leak. Possibly something minor causing the leak? Regardless the total bill was about $250 which seemed fair and most importantly our AC is blowing really cold Brrrrr!! Thanks Floyd, keep up the honest work!

A P.

12/22/2017

Living in Texas, there are few things more important to me than air conditioning reliability. I am so glad I found Honest Air Conditioning. They really are honest, and they are very knowledgeable as well. I had a great experience with Randy last year with duct cleaning, replacing old registers, and getting it all sealed well. This month, I had an equally great experience with Rick who checked on A/C and heater performance as part of the maintenance plan I got. I can't say anything bad about them, and I'm pretty picky. Prompt service, reliable time windows, and friendly people. I plan to be their customer for a long time and recommend with no reservations.

Jessica M.

5/27/2014

These guys are the best! When my ac unit was put in (by another company) it was wired wrong and caused my bill to go way up. I called honest air to have them come look at it and see if they could find the problem. Floyd came out and figured out it was miswired right away. He was so knowledgeable and professional! My ac is working the best it ever has, and i can tell you from experience just how important it is to use an expert when it comes to these things. I learned the hard way, but you don't have to. Go to honest air the first time!

Citizen X.

11/07/2017 12:00:00 SA

This is the only Air Conditioning company we use. Honest, Dependable and reliable. What more could you ask for.

Jared N.

2/27/2017

I have used them many times in the past and will continue to do so. Great customer service all the way around. Randy is the tech we always get and he is always on time, friendly, knowledgeable and trustworthy. Phenomenal company!

Evelyn F.

10/10/2017 12:00:00 SA

I called them on an hour notice. One of their trucks were down. Randy Mooney came out and he serviced our A.C. unit. He was honest and very knowledgeable. We put our house up on the market and the inspector came out and said our line was clogged. We had just spent over $1000 on the unit a few weeks ago. Randy came out and took a look again and within a few hours notice. He cleared it fast so we could continue the home selling process. I recommend Honest A.C. and Randy is a gem. Not many HVAC technicians know their stuff. Honest A.C. needs to value and keep this guy!!!

Mel D.

9/25/2014

My friend recommended this company in June when my a/c went out. They were able to work around my work schedule and had my a/c running within 45 mins. Showed me how to maintain my outside unit and did not try to sell me a new unit I couldn't afford. Thank you!

Carl B.

8/13/2014

I had a great experience with this company. I had an AC issue on a hot Saturday afternoon in July. I called and Floyd arrived in a timely manner. He quickly identified the problem and was able to get the house cool again. He explained what caused the problem and showed me ways to prevent it from happening again. I will not hesitate to call them again for my air conditioning needs.

Monica W.

7/26/2014

Our AC died on us last night and we spent a truly miserable night trying to sleep in sweltering July heat. This morning I started calling around to try to get somebody to come fix it ASAP, and luckily Honest was able to send a technician out pretty much right away. He worked fast and explained everything to us as he went. It was a simple fix, not too expensive, but mostly we're just grateful to have our AC working again so quickly! Thank you thank you thank you! I'll definitely call again next time we need service.

Justin P.

04/06/2016 12:00:00 SA

I hate to amend this review, but...I happened to be in the attic recently and what I found was quite unfortunate. Honest Air Conditioning previously came out to properly level our attic air handlers. After leveling them, they failed to brace one of the units properly and the air handler has since literally split in two. Another company came out to inspect and they were rather surprised at the shoddy work performed as part of leveling the unit. I simply cannot recommend Honest Air Conditioning, given all that's taken place.

Taran P.

08/06/2015 12:00:00 SA

These guys have great service! They came out quickly, showed up at the time they said they would, diagnosed the problem and fixed the issue very quickly.

Was the part that they had to replace on my AC unit more expensive than the actual price of the part that they ordered? Sure it was, but guess what if it wasn't for them I would not have been able to diagnose that problem and fix it myself for cheaper. You pay a company to diagnose a problem, order the part and install it. So I am completely satisfied with the work done.

Our technician was Floyd Smith and he was great. Very informative, explained the problem thoroughly and gave me plenty of pointers and tips on how to keep it from happening again.

I would recommend this company to any one and will be using them again myself if I need to have further AC work done.

Jesse S.

04/11/2014 12:00:00 SA

Probably some of the best customer service I've ever recieved, the other places could learn a thing or 2 from Floyd and Honest Air Conditioning they came out same day and fixed the problem in a matter of about an hour they did give me a reasonable price but I would have paid more simply out of gratitude. These guys really care about what they do and the people they do it for this is the way small business should be ran. Eternally grateful that there are people out there that still value what a handshake really means.

R B.

6/22/2015

Great company! Had my AC running like a champ in no time flat.....Floyd is the owner and also came out to do the work. Very friendly, explained everything he was doing along the way. He quickly located the cause of my problem (dirty coils), and even tuned up the unit. My house wasn't getting under 72 degrees but he quickly fixed that. Another company previously came out and told me it was a completely different problem (compressor), at an outrageous quoted price! Thankfully I called Honest AC!!

I'm due to replace my unit with a newer one and have absolutely no doubt about who's going to do it. Honest AC has earned my family and referral business for life.

Kathy A.

04/09/2014 12:00:00 SA

I just had my spring maintenance done by Honest Air. Henry came out and walked me through the process of the steps I could be taking at home to upkeep myself. He was professional and courteous, and very informative. He made some suggestions of things that could be done to fix the hot/cold spots in the house & I decided to have them come back out and do some of the work. Pricing was fair, IMO-not having a lot of experience of what things should cost otherwise. Work was done quickly. Henry and Floyd cleaned up the mess and went above and beyond to help me out. They have won a permanent customer here. :)

Cat L.

8/19/2016

Very quick, very nice and fixed my problem with the air conditioner. Seemed trustworthy, happy with the service.

Leslie P.

2/21/2016

I called Honest on a Saturday morning because our AC wasn't working, I got a call back from a tech in under 20 min and said they could be here in an hour. He was right on time, spent over an hour diagnosing the problem which turned out to be a bad thermostat. He did fix a wire that was loose in the outside unit as well. We were only charged $45 and he left letting us know that if we continued to have problems after fixing the thermostat, he would come back out at no charge. What a breath of fresh air with a repair company! We will be using Honest for all of our AC needs!

Bob M.

10/19/2016

Randy was the technician that came to my home to perform a FREE service inspection for a HVAC unit that I purchased from Honest Air Conditioning about 6 months ago. Randy is a consummate pro, and I can't say enough good things and Honest Air Conditioning - great service, friendly and professional. I got a good deal on my HVAC unit and everyone that has come to my home has been exemplary. When it's time to replace the other HVAC in the house, I'll be calling Honest Air Conditioning.

Sean G.

09/03/2015 12:00:00 SA

Our AC had gone out the night before, I tried everything I knew to get it back up and running. Even replacing and wiring in a new thermostat. NOTHING, NADA. I have multiple sclerosis and a sever heat sensitivity problem, so when I called these guys this morning, it was a relief for me to hear the lady who answered the phone acknowledge my problem and mention that she knew exactly what I was talking about. The phone call got even better when she told me that not only would she would have someone at my house by 3pm, but that she was sending the OWNER. Always a nice thing to hear when you need something done right the first time. Long story short, 3pm and my phone rings, it's the owner telling me his GPS is showing him 20 minutes away. longer story shorter, 20 minutes later and BAM, a very professional and polite man is walking in my door and in 5 more minutes he already has an idea what is wrong. 10 minutes later, he finds my problem, a switch I didn't know of had gone bad, he fixed it in the blink of an eye, and my AC was pumping as hard as it could to bring down the 88f that it had reached in my house. Mr. (I feel bad I forgot his name) was very polite, professional and extremely knowledgable, and was awesome at listening too and answering my questions. As an added bonus, he tested the rest of my AC system, coolant pressure, checked for leaks, and even pointed out that my compressor had sunk about 5 inches into the ground, I guess from age and rain, he helped me retrieve the sunken bricks and re level my AC. So as I type this, my home is a nice cool 74f thanks to my new AC man. I highly recommend this company, and will most definitely be using them if I ever have any more AC or heating problems, 10 stars if I could. Thank you for saving me and my family from the heat!

Steve H.

8/28/2015

I had the pleasure of meeting staff (William and Cody)...I needed service in late afternoon. I called about 9am to set-up and the receptionist was quite helpful and suggested to turn off system before they visit. I know a few AC companies, and have used for myself or for clients. But opted to give them a try. They showed late afternoon so I didn't have to take time off work. Replaced a part and were very reasonably-priced. They were also considerate and had their own boot covers. Also was nice having 2 staff on site, so I could talk to one while the other kept working. Didn't feel rushed (don't like when companies charge by the hour) and they didn't try to upsell me on unnecessary work or items. Didn't take long and I later checked it out - all working as I hoped. Glad they checked out the rest of system in attic, so I felt confident all was working properly.

Ryan M.

9/23/2016

Just had my second great experience with Honest Air. Will took care of me a few years ago, and this morning Daniel helped get us back and running. Excellent, professional service. I am an engineer by trade and am very inquisitive with mechanical, electrical, and thermal/fluid systems. Both guys took the extra time to answer my questions and explained every temperature reading, fitting, wire, switch, sensor, etc. that I asked about. Very reliable and dependable, and their prices are great. I have faith they can keep my rusty 'ol Carrier pumping for a few years longer (knock on wood). But when it finally dies; I know exactly who to call.

Cris C.

09/01/2018 12:00:00 SA

I needed help urgently -- AC drain had a backup (apparently for a week or more while I was not home) and it is the holiday weekend. My AC guy is out of town. I started calling AC places off Yelp for help. I called Honest and got to talk to Jarrod. They were really booked up but he put me on the schedule for same day -- evening appt. Then he told me I might be able to resolve it if I was willing to try. I am not afraid to try anything so I said sure. Jarrod stepped me through how to try to clear the clog/stop the water flow (which was already out of the AC closet and into neighboring rooms). It worked! I called 2 other local AC service companies (friend recommendations) prior to calling Honest -- neither of which were helpful or friendly at all. They were quite the opposite actually -- a complete turn off for me right off the bat which is why I tried Honest. Jarrod is wonderful -- easy to talk to, patient, helpful, and responsive (called to follow-up). I am very impressed and will be taking my AC business to Honest!

J B.

8/28/2016

I interviewed five different companies before settling on Honest Air Conditioning. They were not the cheapest nor the most expensive. I bought two Trane systems for our two-story house. We received answers to all our questions, plus some we had not thought of. The rep was courteous and knowledgable. We've had our units for over a month and absolutely love them! The house stays cooler and the units do not run 24/7 like they used to. I can even set the temperature higher and be comfortable. I am extremely happy with the units and the service from Honest AC. I highly recommend them.

Jordan H.

08/12/2016 12:00:00 SA

Honest and fair. Have used them 3 times which should tell you what you want/need to know.

Janis H.

10/07/2015 12:00:00 SA

They gave me a one hour window for the appointment. That never happens. They arrived early. Woohoo! Both very nice, professional men. Identified the problem, had the part and less than an hour later we had cool air again. I would definitely recommend them and we'll use them again. They even rinsed off the outside fan for us. Great job! !!

Kara W.

7/15/2015

Great experience! Same day service when other businesses were booked out for weeks, and they do evening appointments. The technician, Thomas, was courteous, friendly, and informative. He fixed the problem quickly and efficiently and the rate was very reasonable. I even received a follow up call to make sure I was satisfied.

Ana L.

4/14/2016

They are true to the companies name, Very honest and reliable people. They dont try to pull money from you but advise right things. I have used them 3 times now and every time they provided great customer service. Recommend them to anyone.

C L.

7/20/2015

I called Honest Air on a Sunday morning because of their positive Yelp reviews. A friendly human being actually picked up the phone and made the appointment on the spot. I asked a few general questions about the water leaking from my indoor unit and he was nice enough to answer them. I also purchased the Yelp deal for $60 good for $99. He said that the tech would be here between 11-1 and they arrived at about 1215. They have email alerts that let you know that you're scheduled and when they are on their way. The tech was friendly, efficient and thorough. I never would have used them without the positive Yelp reviews and the deal offered and I couldn't be happier with the service and ease of working with them. I would definitely use them again.

Al D.

2/23/2014

Floyd came recommended by friends I trust. He examined my broken compressor with me and pointed out how it wasn't reparable. After much discussion and comparing old to new I asked him to replace the entire unit.

Floyd arrived with 2 assistants on the scheduled day. He installed a brand new Lennox 16 SEER system by the afternoon. He was very up front and honest about the cost of the system. He quoted me exactly what the charge would be and there were no unexpected additions by the end of the day. They worked quickly , efficiently and with confident expertise. He and his helpers were courteous and considerate and Floyd even sat and chatted with my daughter for a few minutes while she was having a morning snack.

I have never met a man with more integrity and such a profound sense of customer service than Floyd Smith. I recommend Honest Air Conditioning to anyone and will respond to any email inquiries as to my opinion of his work. If you have a problem with your HVAC look no further than Honest Air Conditioning

Al Diamond
[email protected]

Tyson S.

02/04/2014 12:00:00 SA

I needed to replace my entire central a/c system. I shopped around for best deals and had several bids placed. Honest air conditioning did it for the lowest cost with a great brand name (Lemnox). Floyd the owner is courteous, friendly and actually honest. He will give you a good deal and stay within your budget. Honest about costs, not trying to up-sale you when he gets there. The work was completed professionally and quickly. I would recommend him to anyone in need of Heat and Air Conditioning services.

Jersey L.

08/07/2014 12:00:00 SA

My AC went out while my husband was out of town and unreachable. I had no idea who to call. I looked on yelp and these guys had great reviews so I called them. Long story short, they got my AC up and running in no time. Very professional and kind. I can not say enough good things about these guys. Plus, they're Vets.

Maximus M.

12/26/2017

Honest Air Conditioning installed a new HVAC system for the upstairs of my home back in August. This service came with a 1 yr free maintenance which I have been lazy to call in as everything has been working flawlessly. This morning, I woke up with the downstairs feeling somewhat chilly just to find out that my other, older unit stop producing heat. I decided to call in Honest Air to look at this other unit and also do a fee maintenance on the one they installed in August. Their tech, Rick Riker showed up before noon. Did the maintenance on the new unit with no problem but ran into some challenges troubleshooting the other older unit. Thru this process, Rick even replaced the entire motherboard suspecting it was creating the issue. Afterwards, he identified a partially clogged hose that was creating an incorrect pressure reading. He fixed the hose and things started to work. Rick went ahead and put the old board back. Maybe the best thing for me, beside having a warm home again, was that Rick and Honest Air did not charge me anything for today's visit. Thank you Rick and Honest Air!

Kaylynn W.

3/26/2018

I am currently renting the house I live in, my landlord called Honest Air Conditioning because of a leak in the home. They were able to come out the very next day. Awesome! Especially in Texas. Jared came out diagnosed the problem, discussed the companies maintenance plan and options to fix the issue with my landlord while I was in the room. I really hope next year if we stay in the local area that Honest Air Conditioning services the area, because I am signing up for it! The company is honestly a great company. Anyways Jared was awesome. Very professional and very friendly. He probably thinks my household was in complete disarray but everyone that lives here was sick the week prior so no cleaning was done. We had to reschedule one of the maintenance checks on the 2nd unit because the room it was in someone was sleeping. That brings us to today. Called this morning because landlord didnt give me a time they were coming out, Stacy was friendly and very helpful providing the needed info. The technician showed up in the right time frame and to make it all the better was Jared again! Jared climbed up onto the not so sturdy attic ladder and got the job done. I know it's what he signed up for when he took the job, but he seriously does everything with a smile. Usually when maintenance people leave I go complain to my wife about how they didnt show up on time, rude, didnt finish the job, left a mess, I hate it normally. However, Jared was very respectful, polite, and pretty sure my house is in better shape now then before he came. Great employees! Great Service! Great day! I'm just repeating myself now, but how else can I get the point across?

Angel T.

6/27/2014

When our AC decided to die at 5pm on Saturday, Floyd was quick to respond and troubleshoot our problem. Floyd quickly solved the problem and walked us through a cost analysis of what our long term solutions were. We highly recommend calling Floyd's team when you have a problem!

Lin Y.

09/12/2014 12:00:00 SA

AC broke Friday after 5pm. This was the only place open. Gave them a call, showed up within an hour and fixed it in minutes. Very pleased with the service.

Lei M.

08/11/2014 12:00:00 SA

AC broke down some time in the afternoon, 101 degree weather... I called them at 8:30 pm, they wanted to send someone right away, but I asked them to wait. Mr. Pugh came out 10:30am the second day, and was able to fix the burned out wire in less than 30 min. He was able to answer all my questions, and concerns about our old AC unit. Thanks for being so efficient!

James G.

09/09/2014 12:00:00 SA

If you need any AC work call these guys. Needed some warranty work done on my AC and they were out here within a couple hours. Henery was fast in diagnosing the problem and had the part same day. After completing the work, Henery took the time to go over steps to prevent future problems and overall AC maintenance. Couldn't be more pleased with the service.

Matthew D.

7/30/2014

I was very happy with the service received after my A/C stopped working. Despite high summer demand I was able to schedule next day service and received not only good pricing but some valuable advice of how to avoid future problems. Thank You!

Natasha H.

06/08/2014 12:00:00 SA

I contacted Honest Air Conditioning after realizing my house was warm and the temperature was climbing as the day went on. I'm an Event Florist- and operate from my home studio. With a Wedding the following day that we were preparing for, including several hundred dollars worth of flowers in my possession that needed to be designed, you can imagine a broken air conditioner was the LAST thing I needed. I called the guys around 4:30pm on a Friday. They arrived within the hour. The original repair man missed something, after an hour and realizing the house was still not cooling- I called again. The owner was at my home within the hour. He made the repair and offered some advice about how to maximize our AC's performance by changing some of our vent covers to ones that worked better in the rooms where they were placed. By 8pm my house was chilly and the floral design was able to commence! The wedding, and the flowers, were beautiful- thanks to Honest Air Conditioning!

David L.

9/21/2016

A/C died this summer. August. Saturday. Of course, right? Uggh. 17 year old original builder grade cheapy HVAC. It's always been loud and inefficient. Called Honest and left a message. They called back within 20 minutes. Same day appointment on a Saturday. Tech tried to fix it, but the motor was shot. He did a good job, really tried, but it was too far gone. He said he could do $1K of repairs, but no guarantee how long that would last. He recommended a new unit. We were lucky it was a freak cool weekend. FIRST THING MONDAY AM THEIR PRODUCT SPECIALIST CAME TO OUR HOME TO REVIEW NEW OPTIONS. He did not try to sell us more than we needed. Answered all our questions. Scheduled SAME DAY installation. The installers were here a total of four hours and did a thorough, top-notch, tight, conscientous install. Cleaned up every spec of install mess. Paid $6K for a new, quiet HVAC. Aaaaaahhh...cold air. We were lucky to be able to card it, but they do have finance options if you cannot. Highly recommend!