Beth H.
12/09/2020 12:00:00 SA
From the first phone call with Bertin, to actually meeting with Chris and Garrett, we couldn't have asked for a better experience concerning our plumbing next steps. The best service calls, for us, are the ones in which we can learn practical things. This experience was way up there.
Concerns leading to the initial call:
*Hot water heater - Insufficient supply for entire home
*Proper insulation of exposed pipes (positioned in tight spots)
*Remodel practicalities - Odd bathroom/toilet setup, kitchen sink...
First off, these guys shoot from the hip and I could tell they had no intention of high-jacking our wallet for a king's ransom. For each scenario, Chris thoroughly explained what was possible, and appropriate solutions---good, better, best, kind of like the old school Sears catalog.
They took their time, were detailed in explanations and overall, it was just a really nice, informative conversation about all things plumbing. They were personable, professional and straightforward.
For instance, we'd been thinking about a hot water heater replacement. Chris shared what conversion to a tankless system would call for--a permit, fancy, new-fangled, overhead, wiring--basically a whole lotta' money (which consequently is why so many of the newer homes are so much pricer). He then provided an alternative solution to give us exactly what we needed, made way more sense and is cost efficient.
So, we've got our estimate and next steps. All we need to do is make a few last hardware decisions and call them back for service. We're looking forward to their return (and may even have some cookies awaiting these guys)!