Best Plumbing Services in Buffalo, NY

Some people are turned off by the lady on the phone but look past that and give them a try. I had a rush commercial job and Tim Pynn appeared to stop everything to get my job done. I even had a problem one night and called him, he was home. rushed over and then went with me to the hardware store to put together the pieces I needed to fix my problem. It worked wonderfully. I was so surprised that he took the time to help me when he didnt really have the time at all. This is a good company and I recommend them.

I used Yelp's Request a Quote feature and they came out and quoted a job to run hot & cold water, a drain line, and two gas lines up to my kitchen to hook up a washer & dryer as well as a new stove.

The estimate was done in a timely manner and was professional. I do like that the owner gave me the estimate right away on the spot and seemed to know the cost of materials.

I appreciated the timely manner of the estimate and the professionalism, I always do at least 3-4 estimates before scheduling any job, so it'll remain to be seen whether I go with Bright Star, but I always live by the rule to get at least a few estimates for any job over $500.

EDIT: I did find their quote to be on the higher side after getting a comparing estimate, but it could have just been this particular job.

Had an issue with my sewer, and they repaired it.  The issue came back after only four weeks, and had to call someone else.  When I addressed this with the manager, they refunded the cost of their original work.

They care about their customers.

Christmas day disaster. My sewer was plugged and shower was leaking.  Lucky Joe Muro Plumbing came after the holiday and took care of it.  They were neat (no mess in my house), reliable, reasonably priced and fixed the problem quickly.  Exceptional service and at the right price.  Felt like I could trust them to do the job right!  And lucky for me sewer and shower back in service!

Came out same day after I called about a clogged toilet that wouldn't flush, was told about $40 quote over phone by a woman but a man came out and saw the toilet and said it cost about $185. Took him about 3 minutes to unclog it. If that's normal pricing for a toilet auger then he did good because it's fixed. If not, then you know the price to expect if you book with them. Cheers

They were on time and very polite. Kept things clean and had the job done quickly. Drains all working great again. Price was as expected for a house call. Very Satisfied!

Sent here from another hardware store for a part.

Walking into this store (on Hertel between Traymore and Commonwealth), which I have likely passed a 100 times over the years without going in, could be a little overwhelming.  It is crammed full of things.  Pretty much anything hardware related is in here somewhere I'm sure.  Since I was sent there from the True Value around the corner on Delaware needing a part for a sink drain, I think they may carry more in the drain and drain related parts than the other hardware store did.  It looks like they do.

This is a case where I am waaay out of my element but trying to buy some things needed for a sink.  Second store I have been to for a part.  The guy was super nice to me (hence the 4th star), even though it was clear I was in over my head.  

If you know what you are doing this is the store for you.  Its crammed full of all sorts of hardware related things.  If, like me, you are not as experienced in this area, and you happen to get the owner to help you, he will do his best.  

Its local on Hertel, and a mom & pop, you cant beat that.

Street parking.

Called them in the morning about my water heater leaking and they were able to come out and give me an estimate about an hour later. Said that they needed to do a full replacement and they'd be back later to install and they came back about an hour later. Did a great job for a great price and I would highly recommend

I would not recommend Nelson Plumbing if you need to have a big job done in a timely manner.  He came in and gave me an estimate to replace the water line to my property, and asked me to pay two-thirds of the total amount up front.  I did that in December of 2018.  He did not start by getting the permits until January 3, 2019.  He did not complete the plumbing line until February 27, 2019, and did not complete the project by putting dirt, cement, etc. back until the end of March, 2019.  After I paid him and he left, I discovered that someone clogged my outside sewer line with concrete and rocks which caused flooding in the basement of my property.  I would not hire this company ever again.

Bait & Switch - Run.

I hired them to run new plumbing, and added on easy things (swapping out fixtures, re-route sump pump line) while they were there. It was supposed to be completed in 10 days.

After 6 weeks of excuses and partial progress, they refused to do most of the pipe installations I'd hired them for, only did the easy work and inflated all the prices.

Their gas work leaked. National Fuel refused to hook up the gas meter to the meter connection I had them move outside from the basement because it was so leaky. CEF came back, fixed it and the gas piping still leaked outside. The same National Fuel rep came back, after it was fixed and he took pity and fixed it for me because it still leaked.

Later I had a separate firm work on my furnace. They  asked what hack installed the hot water tank next to it because they used the wrong type of pipe - it was CEF who installed it.

I declined them swapping 4 fixtures for $400 total - and asked them to do one. They did one, left a poorly cut, hole and dust everywhere, and charged $600.

For good measure they ripped a downspout off my house and didn't put it back on, or mention it.

Unreliable after they get your deposit. Many problems were identified by other plumbers years later.

Installed new toilet at my ma's house, after a 6 week wait.  The toilet started leaking after a few days.  Called Doug, he said it was just sweating.  The leak at the base of the toilet, got so bad after a few weeks, we called him back, he finally came over and said nothing was wrong (??really)  we continued to mop up water everyday, and look for a new plumber.  FINALLY we found out from another source, the seal was probably too small.  SO, my husband, brother, and I, took the toilet out put in a bigger seal and re-installed the toilet.  Problem solved, after weeks of water ruining the floor!   Never will I recommend them.