Bill J.
04/08/2018 12:00:00 SA
I've lived for 20 years in my current residence on Grand Island and up until 6 years ago never had a plumbing problem. When I did, I had a Niagara Falls plumbing firm send in a plumber to fix leak problems. A time came when the leak again started. Since plumbers are way over priced and I had a problem with that first one, I thought I'd try Erie Plumbing here on Grand Island. (They also go by Buffalo Backflow.) It wasn't long after they left that the problem recurred and I also needed a new faucet. So I brought Erie back in. After he left I took a good look at the work and found he had installed this goofy handle without my permission. He later told me he never would have done this without asking me - a lie. And he also played dumb concerning not knowing about the traditional handle I thought should have been put in. Not too long after, there was again leaking and Erie came in. He was there about an hour to simply replace a basket but a fair amount of this time he was on the phone. He charged me $141, an outrageous fee. Obviously, and at the very least, there should have at least been a discount since it took him so many visits to get it fixed. All this time he was charging me the full fee even though its obvious his repairs should have lasted much longer than they did instead of his repeated visits, especially since I went 15 years without a problem. The basket he installed was of inferior quality compared to the one that was originally installed. I had never ever asked about a warranty but it then occurred to me to call him and ask about this. He still has yet to return the call. I then called two other plumbers and found their rates to be about 20% less than Erie Plumbing.
