Hertel Hardware

We had a small drip in the bathroom tub, not an emergency. We called at the end of last week and got an appointment for today (Tuesday) and were given the window of between 11-1. A very personable young man showed up at 10:50 and got right to work. He looked professional with a Hertle Hardware polo on. He took his work boots off at the door and got right to work. The whole job took about 15 minutes, he showed me the part he replaced and explained everything to me. I felt that they charge a fair price and do honest work. We would definitely use them again.

You have to check their work, especially as a landlord, or be on sight while the work is being done. It can be a hit or miss with who you receive that day as a plumber. I have had great work done and work that I had to cancel. My main concern is their customer service can be aggressive and not client friendly. The image provided show the work that was 1/2 way done recently.

We have a 130-year-old house that lost power for 3 days during the Christmas bomb cyclone. We hired Hertel Hardware to repair the damage to our heating system, which ended up being quite extensive. They have been SO WONDERFUL to work with. They are very communicative and reliable, and they have gotten a ton of work done really quickly and efficiently. The crew who has been working at our house has been very considerate in terms of noise, clean up, etc. (which is very much appreciated in a home with two small children). I'd absolutely recommend them to anyone looking for heating or plumbing services.

Sent here from another hardware store for a part.

Walking into this store (on Hertel between Traymore and Commonwealth), which I have likely passed a 100 times over the years without going in, could be a little overwhelming.  It is crammed full of things.  Pretty much anything hardware related is in here somewhere I'm sure.  Since I was sent there from the True Value around the corner on Delaware needing a part for a sink drain, I think they may carry more in the drain and drain related parts than the other hardware store did.  It looks like they do.

This is a case where I am waaay out of my element but trying to buy some things needed for a sink.  Second store I have been to for a part.  The guy was super nice to me (hence the 4th star), even though it was clear I was in over my head.  

If you know what you are doing this is the store for you.  Its crammed full of all sorts of hardware related things.  If, like me, you are not as experienced in this area, and you happen to get the owner to help you, he will do his best.  

Its local on Hertel, and a mom & pop, you cant beat that.

Street parking.

Couldn't have asked for a more professional, courteous staff. They answered all of my questions and explained everything they did. Also, incredibly reasonable prices. I have dealt with other plumbers before. I won't call anyone else for my plumbing needs in the future. Jordan and his partner are the best!

If you want to have a washing machine hose cleaned out for $200.  Be sure to call them, otherwise find a reputable Company for your plumbing needs!!

Called to inquire about service. Woman gave me a price range of $180-$400 to fix a water shut off. I asked if she could narrow that down, then she started yelling and hung up on me. Lost my business forever

Had slow hot water leak in the shower faucet. Charged $800 and left the building with no hot water for a week and a large hole in the wall.
Best part is the hot and cold water run simultaneously whenever the shower is on now. Worst plumber ever, I will never use them again.

Keith and Kyle arrived at my parents house to replace the furance and dehumidifier. The first thing that impressed was that they immediately laid down a drop cloth to protect my parent's flooring. When they had to go to the truck to retrieve a part or tool, they did so quietly and did not leave the door ajar but closed it quietly behind them.  They were efficient and so polite and patient when my parents asked questions. When they completed the job, they cleaned up after themselves and made themselves available to my parents regarding any additional questions they had. They explained everything that they did and how to maintain the furace and dehumidifier for maximum efficiency. They were very accommodating and respectful in appearance and speech. I highly recommend them.

DO NOT USE
I have been waiting for a part for my water heater for MONTHS from them.  (small leak) Every time I call they NEVER return my calls.  When and if I do get a hold of someone, they check with the tech to see if part is in.  Finally after waiting WEEKS for THE PART a tech came out and low and behold....WRONG PART.  Have to order right part, (piece of piping). It has been going on since December.  This back and forth and no communication what so ever is so very frustrating.  If they don't want the job they could at least let me know so I can contact a reliable company to fix my problem, instead of keeping me waiting on ordered parts, which they probably have sitting on their shelf !!!!
Horrible Horrible communication skills with this office!!!!!
The ONLY reason they got one star was because I had to rate in order to submit this review!

Horrible.  Didn't know what they were doing.   Nearly ruined my boiler system.  I called the manufacturer of my boiler and described what hertel hardware was proposing and they told me not to let them near it and they referred me to someone that helped me out.

We have an older house, and a plumber we had in for a drip told us it would take a total reworking of the plumbing, along with the destruction of the subway tiles we like so much. We let it go. Things eventually got worse, and we had Hertel Hardware and Plumbing out on the recommendation of a friend. A personable young man showed up at the beginning of the appointed time (and called ahead, first!), took his shoes off at the door, took some things apart, put them back together, BOOM! fixed. Took about an hour, and no destruction of anything. How grateful we are to find an honest business!

They have a thief that works for them named Chris Shilling. And after all the facts that prove he is a theif they still continue to keep him employed because they need the man power. I Wouldn't recommend them for any work especially if he's doing work in your home.

I know the business name is Hertel Hardware, but they do quite a bit more than just sell tools.  For years and years, Hertel Hardware has been my family's source for our plumbing needs.  I can plumbers visiting to snake pipes, drain our basement, repair a line out to the street.  Agh.

Since my buddy bought a property that I've helped manage, I've had to call them myself to deal with frozen pipes, clogged pipes, and recently the diagnosis of whatever the heck was going on that resulted in some severe water damage in the kitchen ceiling.

The plumbers who showed up have been personable and professional, explaining each step they were taking, what the causes of the issue are, and what maintenance solutions could be taken to prevent recurrence of said issues in the future.  In other words, they've successfully dispelled most of the mystery that so often veils the sphere of plumbing.  

Most of the times I have needed to call them out have been for emergencies, and they really accommodate such emergencies pretty well, oftentimes pushing and reordering less urgent calls in order to do so.  The downside of this practice is that if you are a less urgent call, you can find yourself waiting longer than you expected.  When calling to schedule an appointment, you receive a window, not a fixed time... much like Time Warner Cable.  

Billing is transparent and is now accomplished on site via smartphone, which I do appreciate.

Mario and Luigi might still be my favorite set of plumbers, but Hertel Hardware isn't far behind.