Jaci C.
07/05/2020 12:00:00 SA
Benjamin Franklin worked on my family's hot water heater on Friday July 3. That day we had smelled gas in the laundry room (where the hot water heater is located) but assumed it was because of the work done just hours before. We had people over Friday night and we kept most windows and doors open and we didn't seem to have a problem. Flash forward to the next day, the 4th, my family and I were gone most of the day for festivities while we left our dog home. When we got home, a gas odor had taken over the whole house and my dog was acting lethargic and even fell off the back of our couch. At that point we decided to hook up a portable carbon monoxide detector and about 10 minutes later, it was reading carbon monoxide levels of over 200. When we called Benjamin Franklin they expressed that they couldn't do anything until TUESDAY. That's 4 days. We had to have the gas company shut off all of our gas and we had to stay at hotel for the night, with the chance of having to do it again tonight. I am appalled by the lack of concern Benjamin Franklin has for the health of my family and I would suggest not doing business with them. We had no gas odor and no problems (except the hot water heater being out) before Benjamin Franklin got involved. And when they risked the health of my family and I, the best they could do was wait 4 days. 0/5 stars for almost killing my dog and risking mine and my family's health.