Peterman Brothers

I am fairly conflicted on how I feel about Peterman Heating and Cooling now Peterman Brothers.

I have used them multiple times over the last few years.  Initially I called them as my AC was out and they came out and found that it was the capacitor.  They didn't have the correct one my unit needed in stock, so the tech offered that he could wire two together that would work.  If I wanted the correct part, it would cost an additional $100 dollars just to order it, plus the cost of the part.  

The next time I had an AC problem, I called them again and the gentleman fixed the problem and offered me to join their membership program.  The pricing is fair and it includes two check ups a year.  He also told me that they do not charge a $100 fee to order in parts as the previous tech had told me.

Yesterday was my first check up.  The gentleman they sent was very nice and said my condenser might need more coolant, but he wasn't sure they would need to send out a repair technician, he was only a maintenance technician.  So today another very nice employee came and checked my unit and said yes, in fact it could use additional coolant, and he gave me the price.  

I was quite shocked by the price, and looked up online the typical pricing for the type of coolant that I needed and it was a third of what I was being quoted.  As I don't believe everything I read online, I called another HVAC company for a quote and they about a fourth of the price per pound.

So there it is.  Very nice service people, super duper over priced on coolant even if you are a member of their service plan and that was with my discount :(

I live in a double-wide and was having trouble with my water heater.  I thought of them 1st and called to see if I could schedule a service call.  While speaking with the receptionist, once she found out what type of home I had she said the following: Peterman maintains a 5 star rating, and since we haven't worked on many houses like yours, they wouldn't want to chance their ratings dropping. I hung up and called Summers , they came within 2 hours and helped. Needless to say, Peterman will never get any business from me.

I had a clog in my drain and gave this company a try. The whole process was a breeze and super cheap. Nichole showed up right on time, was super friendly, and very informative of the issue I had. She was absolutely amazing! Will recommending peterman bros to anyone!

I came to visit my 2 Senior Citizen, Disabled Parents & for the past week, their BRAND NEW Peterman Air Conditioner hasn't been able to get our house to cool, as a matter of fact it is cooler outside than it is in their house  right now. They talked my poor Mother into FIXING it's BROKEN coil!? As a better option to waiting another week till they could get another NEW REPLACEMENT!!!
They came out this morning to put in a new coil & supposedly fixed our brand new air conditioner & 12 hours later it is still 76 in our house! WTF?
They came out to try to fix yesterday, it took all day & night to cool off. We can't get it any cooler than 72 & had it set on 72... but it went up to 74. So we are convinced it still isn't working properly

If there was a way to give less than one star this would definitely be given.  We had a brand new heater and A/C installed last month (spent a small fortune as well).  A few hours after the install we noticed water in our garage and then in our basement.  The installer had moved our drain line for our water softener and when it ran it's drain cycle like it does daily it flooded our garage and FINISHED basement.  We are now almost 30 days from install and our basement still has carpet ripped up, trim off the walls and an entire area that is unable to be used.  We have called customer service NUMEROUS times and have NEVER RECEIVED A CALL BACK.  Even after asking to speak to an owner.  Oh, and the installer also turned off the water supply to our water heater (which there was no reason why it should have been turned off) so we also had no hot water for 2-3 days either, before another tech finally came out and figured that out.  Their customer service department is a joke and we have never been contacted about our issues or offered any sort of compensation for our troubles.  DO NOT USE THIS COMPANY!!!!

Tech tried to sell me on items that did not need repair.  Notified office and sent two other techs. Estimate went from 3k to 1200.00.  Nice  guys but...asked to check and change all hot and cold water connections to sinks that needed it. When I went to replace kitchen sink the connectors were seized up.  It's amazing you get many text messages asking how things went after the job but when you call and to let them know the job was not done completely you get no replies. Pretty much think they try to scam you. And no customer service.  But will definitely come out and sell you the farm.

Had a shutoff valve for a toilet replaced. $351. Are they crazy, it took him 35min from start to finish. I feel this was price gouging. $85 for a trip charge, but I supposedly got that back with the repair.

This is the first time I have used Peterman and it will be the last. I honestly feel I should have gotten a much better price.  I did give them a star for showing up on time and one for fixing it right.

We are unhappy with the service that Peterman heating & cooling has provided. Last year, our furnace went out and we needed to replace it. We had your technicians come and look at our house and they gave us a recommendation for a new furnace and AC unit because it would be less expensive to do it together. We selected the option the professional had suggested. Shortly after the new AC being installed we noticed it not working properly. The AC would be set at 70 degrees and our house would be reading 80 degrees. We quickly had your techs come look at it and they always gave some reason why it wasn't working properly (ie: needed coolant, the filter/unit cleaned, a hole in the hosing, etc) but never actually corrected the problem. Over the past year we have had 4-5 visits with no solution. We had to buy a window AC just to help keep or cooler and even that isn't enough help. Finally the technician said we need another brand new unit that is bigger and quoted us an additional $4,800. We paid for a new AC less that year ago for already over $7,000. This is outrageous. It is not our fault the technician didn't properly quote us for what our house needed.

We needed our ducts cleaned in our house, and we chose Peterman to do the job after seeing an ad with a coupon in a flyer we received in the mail. $650 to clean all the ducts, no limit. 2 people came to do the work. They said you will never even know we were here, meaning that they will clean up and leave the house with everything swept up and cleaned up. Not so much. Not only did they not cover anything to keep stuff from falling on the furniture, floor, etc., they didn't do much cleaning up at all. We spent at least 2 hours cleaning up after they left. And one of them left their sweatshirt in the house. We called Customer Service to complain about the service we received. We expected to receive a partial refund since they obviously did not do the job as advertised. They offered a $25 Visa gift card.....not exactly what we expected. We won't be using them again.

While their estimate was on the high side (for our bigger issue), they were fast to respond / got things running again. They were friendly & professional.  Highly recommended

I had Peterman put in a new A/C back in April. Wanted to wait until it had a full season under its belt. I had a great experience with them from Pat who gave me the estimate to the technician that did the install. Love my new Bryant A/C. Thanks

On a Sunday our sewer backed up into the basement. I called one of the other plumbing companies that couldn't make it to help until Monday evening.  When they arrived it was a disaster!  After 2 days the other company decided our mainline was clogged and we needed a clean out.  They dug up the entire front yard only to find that the mainline was in the rear of the house!!!  Then didn't call, and wouldn't answer our calls for 2 full days.  They were so fired!  Called Peterman and they corrected the work done by the other guys and in a very short time we had our sewer up and running.  So, lesson learned.  Peterman was not the cheapest but they are the best.  Will be doing business with them again.  Thank you for great service.

I had Peterman HVAC come out and service my unit.  They were very professional and polite.  Trouble with my centeral air not cooling proper.  They explained to me what was going on and what needed to be done.  They serviced and replace filters and now we have cold air again.  Very pleased with service and very affordable rates.  I will definately use and recommend them.