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Comfort Heating Cooling & Plumbing

Comfort Heating Cooling & Plumbing

Plumbing Service
56 W Main St, New Palestine, IN 46163

Description


Comfort Heating, Cooling and Plumbing has been taking care of its broad customer base for the past 25+ years. Our Customer?s comfort is our Priority. The Company started out in New Palestine, IN and quickly grew to be the HVAC (heating, ventilation and air conditioning) vendor of choice for the local community. The Company has grown consistently over the past several years and is now the vendor or service provider of choice for several property management companies in the Indianapolis area.

HISTORY


Established in 2007.
We have been serving Central Indiana since 2007.

Reviews


Diedre G.
Diedre G.
7/17/2018
On May 9, 2018, I contacted Comfort Heating and Cooling to diagnose my cooling problem. At the end of that appointment, I was informed that I would need a defrost board and accompanying harness. Was also told that the parts would take 17 days to receive. Since the parts were under warranty, I didn't have a problem waiting. 25 days later I contacted them again to inquire about the parts. At that time I was told that one part was in and they were still waiting on the second part (defrost board).  Five days later I contacted them again only to be told someone would call me back and didn't. Around June 9, I contacted them AGAIN and was told again that they were having an problem getting the second part but that it would be in in a few days and someone would contact me. On June 29, I sent an email describing the situation and asked to be advised of the status of my repair and inquired about compensation of the $350 labor charge. To my dismay no one from the company contacted me by phone or responded to my email. On July 10, I contacted the company again and spoke to whom I believe was the owner. He advised me that the part would be in on the 11th and that he would contact me to make arrangements for repair. Finally, on July 11, I was contact by a representative of Comfort Heating and Cooling and the repair was scheduled for July 12, during the AM hours. I took the day off work to have this completed.  

On July 12 around 1045am, I contacted the company again to inquire about the whereabouts of the repair technician only to be told my appt was scheduled for anywhere between 1-4pm. I was beyond furious with the lack of professionalism, so I inquired what they were going to do for me relative to their $350 labor charge.  The rep told me she would have to call me back...about 15 minutes later to my utter surprise she called me back and told me that the tech would be there between 1-2 now and that I would receive 15% of my total final bill...15% a total of $52.50 for having to wait 64 days for my unit to be repaired. Oh it gets better...at 3:15pm I receive a call from the tech telling me his GPS unit said he would be at my residence in 57 mins. I was furious and advised him that he was scheduled to be at my house between 1-2.  He in turn went off and asked me who told me that he would be there then? And they weren't doing that anymore, advising customers of a timeframe window, that the office managers don't know how long a job takes. I stopped him and advised him that I had been waiting 2 months in stifling heat for this repair and to get here as soon as he could to repair my unit.

At this point, I immediately contacted the company and left a message for either the owner or the company President needed to call me back ASAP. The owner contacted me back and after my explanation of my dissatisfaction of the professionalism of his company, he attempted to explain that he had to fire his office manager and that it was his fault and that he understood my anger. At that point he advised that he would leave it up to me as to what the amount of my bill should be in lieu of the 15% he originally approved of. At about 4:30pm, he arrived and attempted to fix my unit. As he is trying to replace the harness, he notices that it wasn't staying secure and that it was exactly how the old harness was. I told him that the defrost board should be replaced as well...as least that is what HE wrote up in my initial invoice. His response, well you're probably right, it was two months ago, so I don't remember. We both walked back to his truck and he pulled up the ticket on his tablet and says, yep there it is a defrost board. At this point I walked away, because I was becoming more angry. When I can back, he was on the phone ordering the defrost board. He proceeded to tell me that the motor for the fan needed replacement and that he would have it all done on Friday, July 13.   Finally, Friday, July 13, 2018, some 60+days of no air, my unit was repaired.  

This company, unfortunately, will not be getting any future business from me. They were extremely unprofessional and NEVER did I receive a phone call advising of the status of the initial order. Not to mention the fact that the technician didn't know he was to replace TWO parts and in fact the second part had never been ordered. After much thought and consultation, I will also not be paying them any portion of their $350 Labor charge. A letter to the owner describing this fiasco is forthcoming.

DO NOT USE THIS COMPANY.

Chris M.
Chris M.
08/04/2016 12:00:00 SA
On 5/20 I paid $3138 to Comfort Heating & Cooling for the installation of a new AC with a workman's warranty and quality guarantee.  I specifically asked the installing technician to test everything before I made the payment and was assured that it was in working order.

As a result or their improper installation, the flooring has water damage and needs to be replaced in addition to mold treatment.  Comfort Heating & Cooling would not return my calls but did email me indicating that they refuse to honor their own workman's guarantee.

Caitlin K.
Caitlin K.
08/09/2018 12:00:00 SA
Absolutely terrible. They've come out more than one time to fix our A/C and it still isn't fixed. We have been without a/c for a week now. Every time they have claimed to have fixed it, it breaks the next day. DO NOT RECOMMEND.

Cara L.
Cara L.
02/02/2018 12:00:00 SA
We had a brand new HVAC system installed in December by Comfort Air. They didn't install it properly and we were told they would be back in a few days due to the holidays. Lets just say that didnt happen. I received my new IPL for 12/22/17-1/22/18 & it's almost $700!! Mind you I live in a ranch style home. They came out yesterday and stated the installers did not install my thermostat correctly so we have been running on emergency heat this whole time. Called Comfort Air today and they basically said oh well not their fault. I asked them to pay my electric bill because they did not do the job correctly. The guy rudely told me its not their fault!!! Have you heard this about them?! Absolutely ridiculous!!! They should be responsible!! Should be ZERO stars!!!

Jeremiah I.
Jeremiah I.
7/21/2015
We agreed with Thomas Wright and Comfort Heating to replace both our upstairs and downstairs units in our historic home.

Cliff notes:
1. Poor workmanship/attention to detail caused a clogged drain (previously not an issue)
2. Said clog caused waterfall down inside of our walls
3. Water caused more than $10,000 worth of damage
4. Misleading, at best, about turning over damage claim to insurance - Only turned it over to insurance (2 wks later) after I got estimates
5. After insurance settled, got invoice for full amount
6. Threatened legal action -  forcing us to pay for their incompetence

Details:
Comfort's caused a clog in our drain line (which had never been an issue) and caused more than $10,000 worth of damage.

After a visit to the attic and saying we had an existing small leak, the tech actually saw the damage inside of our master bathroom. That led to a 35-minute phone call (outside and out of ear-shot) to his supervisor.

We agreed for them to come fix the issue. The fix was to change the angle of the unit so that the condensation hit the drain pain. The pan was never an issue.

The next day, another waterfall into an adjacent hallway. The fix was a shim of wood and didn't do anything but cause more damage. We installed new drain lines and pan because the clog (which was the actual issue they caused) wasn't likely to be found in the existing line - roughly a week later.

So it took nearly 10 days to actually get the installation correct, with more than $10,000 in damage - which, unbeknownst at the time HAD NOT been turned over to insurance. Thomas told me after the fix that they'd turn it over - that was not true. What happened was that Thomas called Service Master Crossroads Restoration as opposed to starting an insurance claim.

I didn't trust them, so I called a reputable restoration company to provide an independent estimate.

Both restoration companies came the same day. Service Master wanted to start right away (wasn't going to allow that w/o the insurance process) without providing an estimate (still don't have it) - which they couldn't because the tech had no equipment...Thomas told SM we had a small leak (per SM owner). Thomas had photos of the damage.

ONLY AFTER I sent Thomas the estimate from the independent restoration company did he contact his insurance - the liability adjuster told me when he was contacted.

As soon as the insurance check was issued, Thomas sent an invoice for the full amount. I immediately called and expressed that he was expecting us to take on a disproportionate liability - we'd pay for the equipment and the lower level installation, but that we needed to come to a different number for the upper level.

Thomas said he had to chew on it and would call me early the following week, citing the fact he needed to pay his guys - the same guys whose poor workmanship isolated my family to half of our home, damaged our walls, trim, carpet and ceilings - for nearly six weeks at that point.

He did not call or email and only after I reached out did he communicate with me via email.

He replied that he would settle for an amount that was ~ 10 percent less than the full invoice - which covered all of the labor and equipment and took no personal responsibility. I countered with an amount that covered equipment and some labor - which he flatly refused. This was clearly not a two-way discussion.

He followed up with an email saying he was under no obligation to offer me anything, so pay now or get ready for legal action.

These are other examples of unprofessional and unorganized behavior:

1. Didn't turn main gas line back on
2. Left cellar door open with light on after the job was finished
3. Sloppy foam insulation on exterior (it's a big clump)
4. Left gaps bt air handler and box without tape in the attic (at least 2 large gaps)
5. Left cut wire pieces on bedroom floor (17-month-old in house)
6. Left electrical panel door open
7. Left dirt and dirty hand prints on walls (interior & exterior, just had our house repainted a month prior)
8. Workers did not use shoe covers/those who did wore them both inside and out, tracking mud, dirt, etc. around our on our hardwood floors
9. Continuously slammed doors (custom, wooden doors) - and cracked the window doing so
10. Smoked on our front porch
11. Didn't connect duct to 2nd bedroom closet (and lied when asked)
12. Did not clean up

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Mon 8:00 AM - 5:00 PM

Tue 8:00 AM - 5:00 PM

Wed 8:00 AM - 5:00 PM

Thu 8:00 AM - 5:00 PM

Fri 8:00 AM - 5:00 PM

Sat 8:00 AM - 5:00 PM

Sun 8:00 AM - 5:00 PM

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