Best Businesses in Indiana

We used Dutton plumbing to sweep our chimney and they were fantastic! Quick scheduling, very responsive, and friendly! They are knowledgeable and efficient! We will be using them for all of our future plumbing needs! Highly recommend!

They replaced our well pump and it appears they did not flush the line afterwards as our water was dirty with mud and sediment. Our whole-home filter was clogged with mud and they eventually bypassed it to feed our lines with dirty water. I'm not a plumber, but I do believe a thorough flush would have prevented this. Was told the sediment may even damage our appliances by one of his people. Their employees also trampled mud throughout our utility room and left our carpet wet without even an apology. Also, after noticing some work had been done that was not completed prior, we realized their employees had entered our home without our knowledge and without knocking. When my husband spoke with Rick over the phone on the matter, he states he didn't know. Would never call this company again.

As a general rule, I am the only one who ever performs work on my house or cars.  On Christmas I had a pipe burst (come to find out it was 3) on the 3rd floor.  Troy came out and found the issue in the maze of plumbing lines that run through my house.  I was really impressed that he was able to do it so quickly and with minimal drywall removal.  Once he found the issues, he was able to make the repairs very quickly.  He was extremely respectful of my home and left it extra clean when he left.  I think it's awesome to see someone who is an expert in their craft probably because there are so very few that I've come across.  Although I've done many plumbing jobs over the years, this is the one area that I won't hesitate to call the expert - Troy.  That in itself would speak volumes to you if you knew what a perfectionist that I am.  Do yourself a favor the next time you have a plumbing problem, call Troy.  You won't be sorry!!!

Andrews was the best by far when I had to replace the furnace in my modular house three years ago. One company didn't think there was a high efficiency furnace for the house. Another one wanted a crazy amount more for their furnace. I am very pleased with the 95% efficient  furnace I purchased from them. They were just out to service it today, the first time since I purchased it. I am also very pleased with the efficient and quality service received in repairing two furnaces at my local church last year. I highly recommend Andrews for their quality work and good pricing.

I highly recommend this family-owned company.  They have been a blessing to us when we need immediate help.  Right there within an hour and correct the issue the same day.  They have even helped us when we were leaving to go out of state and stayed with me on the phone giving me updates.  Excellent company!

Grandson accidentally broke off faucet handle in the bathtub. Water shot everywhere. Turned off water to the house. Called a plumber who promised to come next day, for 2 more days, then ghosted me.
Then called Dan the Plumber. Arrived within 30 minutes. Got the necessary parts and fixed the problem. Very reasonable rates. Thoroughly pleased!

Our water heater broke and, while we were without hot water for three days, Roby's did come as soon as they could on Monday and fixed the problem in the quickest way possible. Everything was covered under warranty and went fairly smoothly.

Had back.up bad , system was 'snaked' snake got stuck couldn't get loose , husband assisted with own tools to unstuck, husband also removed toilet himself,company promised to call next day to come with system camera, never called back , never showed up, 6 weeks later same problem, called Roto Rooter service  , said new problem was not within 30 days of service. So no refund, new app would cost the same again!! 440.00 to put a damned snake through the system that had to be unstuck by customer!!
Highway robbery, do not call this company.

We called Mr Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do. I asked why they couldn't bring  correct pump and he said something about pressure problems. The next night they came and took their pump back and gave us a receipt explaining they were taking pump back and we would receive a refund within 7 days. That was 5 weeks ago and they still have not done so. We have called multiple times only to be promised a call back from the business manager with no response. Last week my husband threatened to drive over to their office so the manager took his call. Manager said that we would only get a partial refund because my husband asked for that pump. My husband reiterated that he gave specifications but did not ask for a commercial pump. The call ended with my husband losing his temper and telling him he would see him in court and manager said ok. I called the next day but got after hours girl who said she had heard about our dispute and my husband was wrong about the refund, that the business manager was drafting a letter and calculating what we are due. I told her I agree to paying s service charge and 1 hr of labor at the most because the plumber should not have needed 8 hrs to know that he had wrong pump (besides it was labeled on box). She said we would receive a call back but as usual we did not. How can we be  charged for a pump we don't even have and for service that didn't even get completed?

What do we do now?

New addition to my previous review. Owner called and said because I left a bad review they are not willing to even attempt to make a recovery or even look at my project. Basically said they're too busy and don't feel like they can win me back and I'd say that's accurate when you're not even willing to try. They told me time and again they are a mom & pop shop which o typically love and appreciate but also see why places like this go under when they aren't even WILLING to make an effort. Very disappointed in the lack of customer service with this company. Would not recommend solely based on their lack of care for the end user.

One thing in business is we all make mistakes and upset customers but it's how you bounce back and fix it or make it right that sets you apart from the competition. They didn't even want to join the race. Simply bowed out.

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