Summers Plumbing Heating & Cooling

Special Shout Out to the dream team: Bruce, Daniel, & Miguel were amazing!

We live in Meridian Kessler neighborhood in a mission style house that is over 100 years old. It did not have air conditioning when we purchased the house, but Summers Plumbing selected a system and assured us it would cool. The cost was almost $30,000.

We are now several years in and the system does cool the house. It does cool the hallways where the units are placed, but that is it.

In addition, although we pay for a maintenance contract, Summer Plumbing continues to fail to deliver reasonable services in the following ways:

1.) The water drainage tubes for the cooling system hangs from an outlet on the second floor. It was never connected to a drain.  As a result, the water drips onto the house and the foundation. Although we raised this issue numerous times, nothing has been done to complete installation of the system. Damage to the house continues to occur from the dripping water when the air conditioning system runs.

2.) Water leaks from one unit onto the wall and under the unit directly on the   100 year old custom, hardwood floors. The leaking water and damage to the floors continue. (We put buckets to capture the leaking water.)

The technician was not able to fix the leaking when called. He offered to schedule another visit to re-mount the leaking unit as a possible solution, but refused to fix the leak during the visit. Summers Plumbing consistently charges a fee to view the problem and consistently suggests a follow up visit to do the work for, of course, another fee.

3.) Technicians that visit to service the units are not experienced and routinely suggest that a manager is needed for consultation. Again, this results in a requested fee for the initial visit and another fee for the manager to come on site in subsequent visits.

4.) Fees charged are excessive & Staff not allotted time or tools to perform repairs.  Our experience is that a homeowner pays for a technician to perform a diagnostic call, but then we typically hire another plumbing company to perform the repairs.

Our annual maintenance contract is almost at its end. We do not plan to renew. In addition, we wrote this review so that other homeowners can choose not use Summers Plumbing. Instead, select a company that has pride in their work and delivers what they set out to do.

Kyle was very helpful and obviously knows what he's doing.  A+ for customer service! It helps so much to have friendly and knowledgeable people to help you when you need it. I highly recommend Summers to anyone with plumbing/heating/cooling issues. They will treat you right!

I called Summers for a water pressure issue.  I called the Southport number on a Friday afternoon and they were able to book me for the following Monday afternoon.  I told them I needed an afternoon appointment because of work.  The scheduler said it would be put in the notes.  I received a confirmation call that afternoon with a call time of 2-4pm and I said I needed a 30 min head up.  Come Monday, they called me at noon, 1p and finally at 1:45p trying to see if I was available for the technician to come out.  I kept telling them that my call time was 2-4p and I can't leave work yet.

When I finally arrived at home to meet the technician shortly after 2p, he was about 10 minutes behind me.  He was super friendly, put on a face mask and shoe covers and we discussed my problem.  He asked each time before entering a room, opening a door, or laying anything down.  Unfortunately for me, my issue turned out to be a $5 fix and I had to pay their $89 service fee.

I will say that my parents have used Summers (Noblesville center) for SEVERAL different projects and issues throughout the years and they have always been satisfied with their work.  They usually end up doing a little extra/going beyond and not charging for it.  Would I recommend them...probably. Would my parents recommend them...definitely!

I've always received great service at fair prices. Technicians are knowledgeable and respectful. The business treats their employees like family.

This company is like a bait n switch in cost. I had a coupon for a furnace tuneup.  the technician said i could upgrade to the annual service agreement for additional money that would include AC and water heater flush.  when they came at a later date for the water heater flush it was an additional $88.00.  Going back to  my old company of williams comfort aire

Today we had our brand new heat pump serviced today by Eric R. He was very polite, prompt and explained everything he was doing. We had purchased new filters for our system and he was happy to change those out as well. After completing our service, he had asked what setting our thermostat was set on and he adjusted it to our comfort level. This business is the best, every time we call, we are treated with the best customer service that we have dealt with. Summers is the answer for all of your plumbing, heating & cooling needs.

We had these guys come out for a tune up for our Furnace back in the fall of 2020. Everything seemed fine. Their quotes for replacing literally everything in the house was a bit outrageous but of course a company is going to say to do that. That's not our gripe. I called their office about 20 minutes after they left when I noticed a filter on the outside of the unit. They said they called the tech and that it was the old one and a new one was installed. When they came out in the spring of 2021 the tech said that there was no filter. So the entire winter we went without a filter. DANGEROUS! The tech gave me the number for his boss. I left several messages and what do you know. He never called back. Fast forward to today, we had our vents cleaned (by a separate company bc we will NEVER use summers again because they are TRASH) and there was STILL NO FILTER. Horrible service, horrible management. Just horrible. Stay away at all costs!!!

We bought a furnace almost 1yr ago. Just after Thanksgiving our furnace stopped. It would run then stop for 3-4hrs. We called they came out first time guy told us we need a new filter, then later at 3am it stopped again same problem charged $59. We call again same problem, another guy plus 1 come told us that whole in foundation house 103 yrs old; then he also asked if someone came downstairs and turned off furnace $59. My mother is 86 she's a cold natured person so NO. I can turn off thermostat 4-5 times then it may start having to keep temp @ 90. So again 3rd time it cuts off at 12:00am called 24hr service I stayed up waiting for someone to come finally fell asleep @ 530am they called @ 7am I'm sleep didn't hear phone. I called again asking for supervisor told them not paying another $59. I'm pissed off now. Will be calling BBB Monday morning. Waiting for another person he keeps asking how is it 79 degrees in house if furnace isnt working HEATERS. 86yr old woman in cold house during am hours I'M PISSED THE HELL OFF WILL BE CALLING ALL STATIONS AND CONTACTING LAWYER. Warranty will be out 12/30/21. I wish I could give less than zero rating.

So I got a service contract with this company earlier in the year. I'm SO glad I did. They have done such a wonderful job that I've signed for another year. Each one of the techs that have come out to the house have been so nice and polite and will actually take the time to show you the issues that they may find. They don't push you into anything extra they leave it up to you to make decisions but they are more than happy to explain the problem, the need and the problems that may develop. I cannot say enough about this company I tell everyone about them now.

I have had Summers come out on 2 different plumbing jobs. Both required me to have another plumber come out and fix the work. I have a maintenance agreement which includes discounts and priority attention, even with these benefits I would be hard pressed to use them again. The plumbing group has not performed well for us and the manager was not a good sounding board to hear the issues. Use with caution.

Rick W. came out to my grand mother's house and took care of all the issues she was having with her a/c. We are thankful that she is now comfortable.
Thank you!

I have used them for the past year for both the heating and plumbing. The heating and maintenance package is the way to go as you pay monthly and get a heating and ac inspection/cleaning. They had detected a worn out capacitor and replaced it. The maintenance package will save you on repairs for both heating and cooling. They have always been on time and well luckily I haven't had any emergencies to call them out on. They are currently refilling the ac unit with more Freon and doing a leak test to see where the Freon is leaking out from. As for the plumbing they had done basically a whole days worth of work at my house as I needed a whole new shower fixture, three sinks and three faucets installed. Two of the plumbers worked on the big shower fixture project and got that done and then the one stayed to work on the rest of the projects. Is it expensive yes but you probably will want a licensed plumber / heating - AC company working on your major projects.

Update: July 16, 2021: I expect that this will be the final update. After communications from Office Manager Taylor and Installation Manager Bary and the Amana Customer Service Dept., I have received the information needed to understand my rights and responsibilities pertaining to the condenser, furnace, and coils we purchased from Summers. Mr. Bary responds quickly. Ms. Taylor is candid in her communications and was understanding of my need for information about this major investment. It was a long process, but it has concluded well.

Update: July 7, 2021 - After a rough start to our discussions, the interaction and experience with Summers improved.  Installation Manager Bary and Office Manager Taylor have been instrumental in addressing questions, agreeing to a resolution of the issues that was financially fair, and providing documentation on the warranties, purchase, and service agreement that the Summers salesperson did not provide. I still have requests pending for explanation of the guarantees that are listed on the sales agreement and for the terms of the extended service agreement, but hope to receive those this soon. Understanding of respective rights and responsibilities of customer and service provider are essential for satisfactory future interactions and to ensure that my family does not have any additional surprises.

Update: June 25, 2021 - I am working with Summers to resolve the issues. After a very rough start of the discussions, I am hoping that we will get the issues resolved and achieve a fair and complete resolution that will leave my family financially whole (after the issue described above and another regarding the SEER rating of the unit that was installed vs. what was described during the sales process) and still be fair to the company. This has been going on for a week, but I will update this review and rating once I do (or do not) get the final requested document.

Unfortunately, I must revise my previous review of Summers to a 1-star. I cannot currently recommend this company. A week ago, our AC went out due to the coils freezing. Summers responded quickly and sent a technician who said that the repair of the 10-year old unit was likely to leave us with a damaged unit as freezing of coils does damage. A sales person arrived and we agreed to purchase a new AC+furnace. A week later, the new system has frozen. A different Summers technician said that freezing of coils does not damage the unit - a direct contradiction of what we had been told a week prior. The new system had a bad part, and failure of that part he had never seen this before. This suggests that the system may be a lemon and we may be in for a bad experience. This is in addition to an issue of a different system being installed than expected. I have written to Summers and am waiting to hear back from the management as the reliability and credibility of the company are in severe question.

Summers responded more quickly than other providers when there was an AC issue. Everyone was courteous and wore shoe covers. A new installation was done very quickly despite a busy season. A promised upgrade was not provided.

Interesting company. My father who is 85 years old was having issues with his water softener. I told him to call an expert and have them come out and see what may be wrong with it. Most likely a clogged line. Unit has not been using salt.
Repairman came out, walked pass water softener and went to the bathroom sink. Took a water sample and said water was softened. Said if he wanted would replace unit for $1,599. Charged him $89 and left.
The last time that I placed a bag of salt in this softener was last summer.
You would think for $89 a repairman would have at least verified that the unit was working or would have looked at it.

Juan Morales is a highly valuable asset to Summers.  He was courteous, professional and very efficient.  He replaced our water heater in an emergency and we are grateful for his responsiveness!

I would recommend Summers and Juan to anyone!

Run not walk away from this company!!, I was having trouble with my heat pump and furnace, had a coupon and they had a deal were there would come out and do a estimate. Thy did arrive on time, tried in vain to sell me a new unit, said that one of the of the parts that was rusty cost nearly $1500 and called it something other thank what it actually was. I had 2 additional companies out Actually hiring the 3rd Affordable Heating and Cooling. These people are amazing!! Extremely affordable and fast! Making it able to get us a complete new system for $6700. Plus removing all the old equipment, leaving no mess. It doesn't get much better than that.

They fixed my toilet shutoff but I thought $351 was an extremely high cost for it, and supposedly they did not charge for the trip charge. It took him 30min to replace the valve

Absolute worst!!!!!!!!!!! Faulty service by this company caused extensive damage to my house.  Now, can't get anyone on the phone!!!!! Stay away from this terrible company--they just don't care to fix their problems.

Dustin arrived on time, wore a mask, and was very professional. Not only did service the ac and address some minor issues we were having, he also killed a massive wasp nest that was clogging up the system. Will keep using Summers!

It has now been 7 years since the repairman has been to my house in 2013 and he informed me my furnace needed to be replaced. I had it repaired for $400 by another company and not put one penny in repairs since except for filters. The repairman for Summers said my furnace was 10 years old and was not worth repairing. I wonder how many customers fell for that line. Be careful and definitely get a 2and estimate.

A/C went down and they came out within a few hours after calling them.  They went thru the diagnostics and explained everything they did.  I decided to purchase a new A/C and furnace we have been milking the furnace for the last few years.  Got a great deal and they are coming out tomorrow to set it up.  They were also nice enough to leave the part that fixed the issue on our old unit at no charge for the night.  Highly recommend them. Kelton and Tyler were great and very professional.

I had my complete heating and ac done. I had the city inspect my unit and the heater and the heat pump was working on a 30 smog and manufacture setting was at 25 and there no kicking caps for the copper coil. I called them over one week after the inspection and was told management would call me back. I went to Florida for a week and two weeks after the inspection no one had called. I left them two messages to call me. I then left a third and they did call but I missed the call. I called today and got the manager who said they received the violation last week. Mind you, I had left them two messages last week and they had not returned my call. The manager, Megan, was very nice and they are coming out on Friday morning to repair and I will have it inspected again. This is a total cost of almost $10,000 and it should have been installed correctly, I should have had my calls returned promptly and this should have not taken 3 1/2 weeks to correct. Very poor customer service and work!!

I was overcharged. I was charged $90 and nothing was done. There was a second guy from the same company that came out a few days later admitted the first guy overcharged me for doing nothing. So the second guy checked out my furnace for free.

My mother called them after her normal person had closed.  They came out to do the spring maintenance.  while they were there they informed her she would need a new AC unit $6000.  Well my mother was trying to be nice since I work two jobs and not much free time.  But she informed me of this on a Saturday.  So Sunday I went down looked at the AC unit and furnace witch was only 2 years old. With at that time we only paid 3400 for the entire system. They did not sweep out the unit or clean the outside unit.  Looks like they only changed the filter.  She called them Monday and canceled this install.  We have had another company come look at the unit and all was OK.  They need to stop taking advantage of the elderly.  We will never use them or any of there franchises again.

If I could give them less than one star I would.  They were the worst company to deal with for HVAC.  I will NEVER use them again.  They were a total sham.  Only wanted to sell me a new unit.  I had a second opinion come out and they were able to get the ac unit up and running that day. They were also half the cost for an AC unit.  When Summers was out i felt the technician was a used car sales person.  He was awful.  Definitely not high on customer service skills.  He was trying to scare me into getting AC replaced that day. Didn't tell me that i could fix it with just one part instead recommended a pricey repair so that I'd buy a new unit.  DO NOT USE THIS COMPANY!  Also when I called Customer service to tell them about this, their customer service manager Megan Taylor was awful.  She would not help refund the fees and was completely rude.  Only wanted to send an email response so she didn't have to call me.  I asked to speak to her manager and got sent to a random voicemail box with no name.  Definitely not high on customer relations.

I didn't have a good experience with Summers recently. It was towards end of Feb when my eight year old furnace stop working the way it should. I ended up buying a new furnace from Summers which they charged me more than double the price I found on internet. This was an emergency and I had to take a quick decision being a weekend no heat and chilling cold (arctic blast) so I decided to buy this over priced furnace from them. On top of this the technicians who came to install didn't provide quality service. One of the technicians was in bad mood (upset over something) and was handling the installation very roughly. That rough handling even caused some dents in the sheet-metal. There shoes had mud/dirty and they didn't wear the shoe covers which made the wooden floor and basement stairs all stained. They were smoking in the driveway and left the cigarette butts on the driveway. No one from customer service even called after the installation to get a feedback about customer satisfaction and there was no survey sent to date.
After this experience I am not going to go with them again or recommend to anyone. There are many other good providers available in the market whom I came to know later.

6/19/2019  I would not give them even 1 star if I could
I had summer heating and cooling /plumbers put in a new furnace and central air and change the bathtub, they were supposed to move return air duct ,they did not. they were supposed to clean ducts in the floor, they did not. even tho. I paid to have it done. keep reading it get worse. they said they would change the bathtub and shower liner. but we would need to take the window out because the new liner could not be cut around it ..so we took out the window before they started. they also said that because of the  tub and liner was made that they would need to cut out the dry wall around and behind the tub and liner. and that all we would need to do afterwards was replace a narrow strip of dry wall around the edge of the tub and liner. when they were finish the tub is now 2 inches from the wall studs. there is no way to cover up that wide of a gap from the wall. the shower head is not mounted to the wall either .it now moves back and forth in the wall. I notice the fault was so tight against the wall it was all I could do to turn it on. so I went in the closet and looked at how it was put in. when they tore out the old fault they also tore out the 2x4 that it was mounted to. when they put the new fault in they put a 2x4 in side the closet moving where it was mounted out all most 4 inches making the new faults to short to reach correctly into the tub ..to make matters worse went I called to have them fix these problems ,they came out and looked at the mess and said to my face that it was all done correct. I will never use them again and if I could afford it I would sue

Today Eric and Tyler came for a maintenance check on my furnace. Once  again, I couldn't have been more pleased with the service or the professionalism. Having worked at Angie's list for over a decade,  I learned what good service entails and Summers seems to do all the right things. Thanks, guys and thank you Summers.

We have some friends that hired them to install heat and air system. When the temperature went up they turned on the air it didn't work. Called summers and they had forgot to weld pipes. They came out after a few days and fixed it. Than they tried to sell them $700.00 worth of lighting in attic. Now yesterday the air was not working they came out and the system had a leak. Our friends asked to see a supervisor. He  was to be there at 1:00 pm and didn't show till 5 pm. From the workers they found out the guys who installed system were fired. Oh and by the way these friends are in there 80's. I think they are trying to take advantage of some elderly people. To all do not use this company they are a ripoff.

I love Summers! Wonderful company and the employees are very professional! If I ever have a heating, cooling or plumbing problem this is my go to company.

We called for an emergency frozen pipe with no water. They came, but when the technician left we only had a trickle of water. He didn't not replace a broken valve that a second plumber from another company had to fix. I called Summers back and was told I wasn't a priority that day even if the work was warrantied.  They tried to sell us a premier customer package, so we would be the next customer line. They were fully aware we had no water. I asked the supervisor of summers to reimburse us for the trip charge from the second company that fixed it correctly. They refused even after we produced a receipt. Their warranty is no good and the customer service is the worst I have yet seen. .

I purchased a maintenance contract for a reasonable price which includes a plumbing inspection.  The plumber, Andrew Nathan, checked stops, drains, and faucets in all rooms.  Also toilets, water heater, water softener and sump pump.  Water heater was drained and safety of these utilities were checked resulting in a finding.  Nathan was an outstanding provider, but also note that my first contract inspection was only a drain of the water heater.  I'm glad I gave Summers another try on their contract!  Five stars for Nathan!

Called for emergency service for a kitchen sink back-up. They were able to get a technician to me within a few hours. They gave me a courtesy call approximately 30-20 minutes before his arrival so that I wasn't stuck at home waiting, which I really appreciated. The technician was professional, friendly and even advised me on a better coupon to utilize which saved me money. He stuck with the job despite having to return to his shop to trade out machines.  It took him a few hours to fix the problem, but it's been a few weeks now, and we haven't had any further issues. The company even gave a follow-up call a few days later to confirm that our issue was resolved. All in all, I hope I won't need Summers services, but they will be the company I call should the need arise.

I have nothing personal against Summers technicians,   each one that has been to my house has been friendly and courteous ....   I keep a maintenance agreement with summers for both heating and plumbing....  I added a new sump pump for almost $1000.OO with a 5 year warranty  in Sept 2018.....
Then this March 2019 right after my home plumbing is given the once over and a clean bill of health,  My Basement Floods (2) TWICE  in a  24 hour period,  i am told maybe i have a clogged line,  but that was cut after the first dump of water into my basement from the sump...  they replace the pump and have it tested,  report comes back No Issues with pump....   So Far I Have Put $ 4500.00  out of pocket (credit card) cause who has that kind of cash--- Not Me.....   This should have been Summers!!!
 Explain to me Why Summers is not paying for these repairs when  right after work is done on my pump and discharge line  I have two failures in less than 24 hours,,,,  your company is insured for this ,,,,   why am i being punished...  my once beautifully finished basement is torn apart,   i have been quoted 10-14 thousand (minus what i already paid out of pocket)  to get it back to normal....

Do The Right Thing ,,,  Things were adjusted and moved around on the 18th in that pit,  then i have  2 FAILURES....      I AM BROKE,  AND YOU SIT BACK LIKE IT IS NOT YOUR FAULT..............

I use Summers for both my home and business.  They always do a nice job.  Very friendly technicians.  Ricky Bray was a big help today at my business.

Worst customer service I have ever experienced! It is Friday and I have been without hot water since Sunday. I realize there was a holiday weekend and didn't expect the part to arrive for repair until Wednesday. When they arrived Wednesday with the wrong part I was told they would call to let me know if they would be back that night or on Thursday. When I called at 6pm Wed. I was told I would get a call back to set up a time- no call back. I call Thursday at 10 am as still no call and was told if I don't hear back by 3 assume they aren't coming and will be out Friday morn. At 10AM this morn still no call and was told oh they are on a different job they will be there between 2-4 and we will call when headed that way. If I am to have a 30min courtesy it seems they will not here by 4. It's 3:20 and no call still.
The lack of communication, courtesy  and sense of urgency after making a mistake on the wrong part has me beyond disappointed. If they didn't take components of my unit with them I would have already had a new plumber.
Rearranging my schedule for a week in hopes of call and searching for places to shower is more than an inconvenience.

I would not recommend using them if you expect communication.