Service Plus Heating, Cooling & Plumbing

Hello, today in indpls it was a hot one. I had a deluxe ac unit & furnace installed today. Both of my previous models had age and problems. They had served their purpose. I am so happy i had both replaced.

Now for the great part. Service plus sent out the dynamic duo of ken & jen! Hope i got their names right. A married couple who work together doing installs?? They were fantastic in many different ways!  Very smart and very efficient! They didn't have to say much because the dynamic duo knew exactly what to do!

They are very personable and it was a blessing to be around them! I felt like we had been friends for many years! Their work ethic is 2nd to none! Cleanup was fantastic!

Now this part i thought was pretty cool! This awesome duo had only been with service plus for little over a week. Although ken has been doing installs for several years! I wish they were my neighbors!! Great hardworking honest people.

My ecobee thermostat..wow..i love that thing! It was a breeze to connect it to alexa and my phone! Heres something that amazed me! The thermostat had an extra wire that came with it. It was going to take sometime to reroute it & would be messy. So...enter again the dynamic duo. They were able to get mr. stonehouse a $400 upgrade on a ecobee thermostat for free!!!! Thank you ken & jen!

Ok. I am done! Thanks for your time! Friend of the show..mr. daniel e stonehouse.

I wish I had a better experience with Service Plus to review, however, it's rather unfortunate and am still left confused. For a sink repair and pipe replacement, I was quoted over $2600 but not given an actual, hard dollar amount at any point when inquiring multiple times how we arrived at $2600. I also gathered additional estimates, and others were nowhere near the $2600. When pressing further with Service Plus, I was given percentages as to how the costs were broken down but never received a quote that was itemized, even knowing this is a quote and not necessarily the bottom line to pay until work is finished. I was told that the manager I needed to speak with was in morning meetings and would contact me, however as of late this afternoon I still have not received a call. That said, I'm opting to go with another plumber, and would absolutely not recommend Service Plus and shady business practices.

Edit 4/26 for follow-up: I have attempted to contact the office twice before the business owner commented, to no avail or return call. I have since had another plumber come to the house TO FIX their miss. The drains only needed cleaning, and that was never suggested first. $450 later, instead of over $2600+, I had to repair what they hacked off first before I even authorized the work to be done. Unfortunately, no one has since contacted still, two days later after trying twice.

I hired an independent HVAC company to service my system and found issues with my tankless water heater. Service Plus came out after I filed a complaint with the BBB. The guy who came out said that he didn't have the authority or equipment to make the fixes. Took pictures and I sent him a copy of the fixes from the independent service. I was promised that service plus and the independent contractor would talk so they could understand each other.
Nope. I got a call from the supervisor Mark Frite, and he bad mouthed the independent personal and called him a shiester and told me he was trying to upset me and pay more to fix it.
Really? Not only do I not believe you but Service Plus doesn't have an electrician  on staff to put a dedicated circuit breaker for the tankless water heater. I'm an electrical engineer and read the wiring code for a tankless water heater. Even Home Depot's website on how to put in a tankless water heater states it has to be on its own circuit breaker.
And the kicker was the this dude says my warranty states Service Plus has to do the maintenance on it. Nope. The warranty says it has to be inspected every year, but not specifically by them.

Service Plus Review

Save your money and DO NOT call Service Plus. They will sell you a new heating/cooling system that they can not install or service properly.
Our experience spanned four months of service calls (each with a different service technician) on a brand new furnace that Service Plus installed. None of the service technicians could get the new system to function normally with the new Ecco thermostat they also installed. We had three months with an electric bill over $400 a month. We finally called LCS Heating who identified incorrect wiring of the new unit installed by Service Plus and made the adjustment.

Updated 7-30-22:  service manager Chad brought us a portable cooling unit today and has expedited our repair. Very relieved and grateful!

It's 11:30pm and 80 degrees in our house. The tech who came out earlier to replace the coil in our AC system said he was given the wrong part. But he didn't replace the original coil or reconnect the lines. So the AC that was barely working before isn't working at all now. It's so hot in the house my kids & I can't sleep. About an hour ago my 17yo said I'm out of here! And went to spend the night with a teammate. No return calls from the 2 calls I made to Service Plus tonight though 2 women took my msgs & sounded sympathetic. The women who answer phones during the day are kind and professional too, bless them.

I've seen 7 or 8 techs over the months I've dealt with Service Plus to get them to repair or replace the incorrect pump their sales rep sold me and their tech installed. Now the owner wants to blame the HVAC company that installed the furnace in 2020. If it was wrong coil in 2020 why did their sales rep & tech install an incompatible heat pump in 2021??? All the techs I've met were also thoughtful and polite, even when I was so mad by another useless visit I was on the verge of tears. But the techs couldn't help me.

Needed a disposal fixed, and a stopped sink cleared. The scheduling was easy, and the plumber was pleasant and took care of the problem. Things were going great until the end.

He recommended swapping out my water heater and installing a softener. He then drafted up a quote: $9,000.

When I told him it seemed high, he started to pressure me to finance it. Finally I told him I would think about it... and checked online. Sure enough, the price he was offering was outrageous. Most places would do it for half the price.

I'm leaving the OK because the staff treated me well, and did a follow-up call to make sure things were working well, so I assume this was a bad apple scenario. But if I can't trust their associate, I can't trust this company.

Had them out for a clogged drain and they could not get it unclogged.... Wanted to come back and try again but would charge us for a second try.... Needless to say we had to call another company and they had no problem finding the issue. Would not recommend them for drain problems... also had some issues in the crawl space and they did even mention the issue. Not sure they know what they were doing!!... BEWARE!!

We had a service call on Thursday that got pushed back a day because we could not meet at 4 PM after waiting all day. When the technician came out, he found that the toilet was not the problem. It was a leak from the pipe in the wall. After shutting the water off and removing the leaking connection, I was told that someone else had to come out to finish the job Before 5PM. This was around 12:45. At 4 Pm I placed a call to the office to find out when we should expect the technician. We were told that we were next, the technician just had to finish up his current job.

I called back at 4:45 to make sure we were going to have someone come by to finish the job. I was told the dispatcher had control of technician and we were next.

At 9 Pm I figured we had to wait until morning. A call was places at 8AM Saturday morning. When connected to the office, they knew who I was and that I needed someone to finish my plumbing job. As I was being told that they knew who I was, a chuckle could be heard. I was told that I was on the list.  

Around 9AM, my wife called and was told that someone had called out for the day And that it would be serviced on Monday. My wife asked to speak to a manager. She was upset that we were paying a fee every month to have priority when calling in.  Meanwhile we are without any water, hot or cold, going on almost 24hrs.

The manager tells us that they can be out first thing Monday morning due to not having anyone available to help us. He continued to say that he would not be able to cover our hotel stay over the weekend because of not being able to get service to us.

He goes on to say that if something becomes available today, he would send them to us. I replied by saying our attorney would be contacting them Monday if we could not get our hotel room covered If we had to seek shelter elsewhere Due to not having running water and waste building up in the toilets.

He goes on to say he needed to speak to the owner because I threatened to sue.

The manager came out around 12:30 to complete the job which he did very professionally, then we were charged for the service without a discount for our trouble.

Contacted company to replace part on water heater that was sent by mfg directly to me. Was quoted $79 to install, specifically asked if that was ALL that I would be charged.  Told yes. Tech arrived, said at front door Yeah, that's not your problem... you'll need to get another part and pay us an additional $350 to install
He installed factory part, water heater started up. He left and charged me and additional $175 ... saying yeah IDK why they quoted you that... office is closed only answering service. next day got company of phone... questioned cost, was told they'd have manager call me and i requested different tech. Same tech shows up... saying So you requested I didn't come back... I would  not let him inside. Have called on 7 different occasions. No owner on sight to talk to like website says. No  resolution to over charge and no call from owner
This company preys on elderly and disabled
Stay away.

Service Plus - DO NOT USE! This has to be the most inept company I have ever dealt with!  They hire young folks who have NO experience (see pics).  They have damaged my roof with his aggressive ways of ripping the old unit out and putting the new one in.  I have been without A/C two or three times since it was installed.  Please do research before you hire companies.....lesson learned for me.  Don't let this happen to you!  This is a hole they put in my roof...see the light?   Look at that wiring.....not even up to code, nothing is in junction boxes.  The case around the wire is already shredded off, which will cause a fire or destroy the unit!  You can see water damage from inept employees destroying my home.  They let me use a portable ac unit (this time) and it has dripped all over my flooring!  The headache has been going strong for over a month now!  They need to change their name to service minus.  Anyone else deal with these clowns?  Did you get resolution?  Please share.  
Get this........now they are trying to sell me a $6k tankless water heater!  My water heater is less than 9 months old!  Please use a reputable company that doesn't sell you a $10k paper weight then leave you in the heat.  
There have been numerous techs sent out to see what's wrong but nobody said anything about this botched wiring until I said it looks not up to code!  Then they said, yes it is not wired correctly.  So nobody was going to fix this until I mentioned it!  Very poor training and very poor company.
I have asked for the owner to contact me twice, with no response.  Just goes to show this company only cares about screwing the customer!  
Please let your neighbors know about the poor quality of this company so they do not get ripped off!

I had a minor clog in my laundry drain pipe. The tech showed up on time, was very respectful and friendly. Found the trouble and got it all cleared in no time. He suggested I sign up for a couple other services that added $11 to my bill and I get two more visits. Great service. Honest and trustworthy.

Service Plus is run by scam artists.  They caused thousands of dollars of damage to my property while doing a simple plumbing job, but told the judge it was just part of the job.  Then they lied and over-charged my credit card and covered that up by signing my name to the contract.  They destroyed my property and then didn't even fix the job they were paid to do, so I had to have someone else come out and finish the work.  I'm out thousands of dollars simply because they're good liars.

Their plumber scratched our wood floor and he nor his supervisor would take any responsibility over causing it.  We've had a plan with Service Plus for about 2 years.  I was already getting sick and tired of every time they came out they would try to convince us to buy some outrageously priced replacement for whatever mechanical they were servicing at the time even though ours were working fine.  They constantly had some list of reasons why we needed to spend $8,000 plus.  Then last week we decided to have them replace one of our toilets because it was running and we were told the inside needed to be rebuilt.  They quoted us $700 for a new toilet and install.  We decided to buy the toilet separately (for a fraction of the cost) and have them do the install.  Terry, the plumber showed up and my husband had brought the toilet upstairs on his own. When Terry opened the box, he discovered it was broken.  He and my husband carried it down the stairs so it could be exchanged for a new one at the store where he bought it.  They set it down at the bottom of the stairs and my husband thought they would pick it back up to carry it out to the garage.  Instead, Terry (and Terry alone), dragged the box across our wood floor.  One of the pieces of the broken toilet must have been poking through the bottom of the box and completely scratched the floor.  He even got down immediately and started trying to scuff it out.  When I called Service Plus, the supervisor, Mark Fite was a complete jerk and seemed very irritated with ME and claimed his guy said my husband was holding the box when it happened and it wasn't his fault.  He basically told me it's a he said, he said situation and why should he believe me over his guy?  A responsible company would apologize and send someone out to see the damage.  They have insurance for this reason but from the moment I talked to him, he was defensive and rude.  A wood floor cannot be repaired in just one spot.  It would need to be sanded and stained and you can't color match a wood floor without it looking off.  So basically our entire first floor would need to be redone.  I should also mention, the spot is right in the entryway.  I will never use this company again and I will post a negative review explaining what happened in every possible place, including on the Carmel Moms FB group which will cost them a lot of business.

When our furnace stopped working on Friday, my wife made the call to Service Plus. They have serviced our systems since we moved here and we were always satisfied with their work. Service Plus sent their technician, Joshua, to diagnose the problem. He did a thorough inspection, but needless to say, the prognosis was not good for the 18yr old furnace. Brandon, the Comfort Specialist, was sent to followed up as we weighed whether to fix the old 80% efficiency or get a replacement. Brandon explained our options for a new furnace and the price was right. Next came a delivery of portable heaters to use over the weekend.  The installation on Monday was performed by lead team member Chris and his tall (lol) assistant, Brad. The crew did a great job! Always careful and clean and answered any questions along the way. Our home was warm in no time. What a wonderful feeling!
 I have no doubt who I would recommend  to others looking for a HVAC company to get it done right! Thank you Team Service Plus!!!

I'm reading some of the other 1 star reviews and I can't more. I had my water heater and water softener replace by Service Plus (~$4K total) and they had to come back a half a dozen times because they didn't install things correctly and water was leaking in my basement multiple times. They did come out multiple times, but their plumbing manager (Mark Fite) blamed all issues on anything but his team - which is blatantly dishonest considering he never came out to see the work himself and other from Service Plus that came out to help mitigate the issues said that it wasn't done correctly. t was by far one of the worst contracting experiences - poor quality work, terrible customer service, and basic dishonesty across the board. I would highly recommend considering other options because this can't be a one-off situation and by reading the other reviews it is obviously not.

I had drain flies (gross) and called Service Plus. There was confusion on who resolved drain flies (exterminator or plumber) but I finally decided I was going to have a plumber come out and clear my drain.

The representative helped identify a great deal for me. Dan arrived and was honest about my situation from experience which was helpful. He tried to not do work because he felt what he was being asked to do wouldn't solve the problem which I appreciated.

Good company!

We had them out to replace our sump pump line. They told us we could run it to the front of the house, or save $800 and run it to the back so it would be away from the tree that caused the original damage. I asked if the HOA would be okay with this and Service Plus said they do it all the time and it would be fine. We now have pooling water in our backyard and our neighbor's backyard. The City of Westfield came out and said the job is not up to code. Service Plus refuses to correct the issue and would not listen to the representative from the city who was trying to explain how to avoid doing it wrong in the future.

I will never hire  this company again. dug up my yard and all they fixed my sewer but they still not come back to fill in the ten foot hole that I've got in my front yard.. never returned any of my calls so I've ended up calling the gas company and they promised they would come & fill in the hole!! Lesson learned even at my age!! Which is 74.

We purchased a heat pump furnace and asked to have ducts cleaned. This was 12/2015. We paid in excess of 11,000.00 because we wanted good return for our $$ and wanted to have cleaner air and lower our heating cost. It has taken over 20 service calls in over a year, still has not lowered our cost, the air is more dusty and dirty than ever, we have even had the owner out here who promised me it would be fixed - only to have to call out another technician after the work he did because there was a hole in the brass coil - it runs super loud, and cannot tell you how disappointed I am with the owner who promised to call me back, gave me his personal cell number and never returns my calls. He did give me an additional 2 yrs on my service agreement (how big of you). Had I not paid for the thing in advance - I would be asking for my money back, new furnace or taking him to small claims court.

I'm super impressed with a few technicians - Eric, Jose are awesome.

Update:::

Service Plus came out and replaced my furnace.  Chris Cunningham did a complete 180.  3years later and my furnace has saved me a bunch of money.  Service Plus paid for another company to clean my vents.  Chris Cunningham and I have become great friends and I've even purchased additional furnaces for other properties I manage.   Very happy with the service!  Terry the receptionist is awesome as well.

*update- this company is withholding a credit that was promised to me due to the fraudulent and poor quality of work described below, and attempting to silence my original review by trying to force me to sign a non-disclosure form and remove it. Know who you are working with, as the facts below are accurate and undisputed by Service Plus.

This company was ok. I give them three stars because we didn't have to pay anything.  We had water backing up into our basement due to a main line clog. The technician came out and did a much better job than the first company we hired the day before (Plumbing Paramedics). But because they couldn't get the main line cleared, they sent the camera guy the next morning and since there was water in the line the camara wouldn't work... luckily they had an unclog your line or it's free guarantee so I didn't have to pay anything. He said he could only get out 40 feet and suggested we spend $3,500 to dig a hole into the ground to see what the problem was.

Luckily I then remembered and I reached out to Plecker Plumbing, a company I love, and he referred me to Lew's Plumbing of Noblesville. Lews came out in about 2 to 3 hours and waterjeted my main line and fixed my problem in 1.5 hrs and offered some great advice for $400. I wish I would have called Lews first.

I believe the lesson in the main line drain issue, is that if it's we will unclear your line or it's free then they're probably going to try to upsell you and do a lot more work so that they can actually make money.

Excellent service as always! Team was out today for a main line cleaning. As always, the office and field crews are friendly, professional, and willing to answer all my random questions.  This company  takes time to educate the homeowners and encourages prevention. Make them your first choice in plumbing and HVAC.

I tried this company a while ago and found their estimate was higher than other companies.  
I gave them another opportunity today and requested an emergency fix on leaking pipe and was told someone would call me shortly with appointment time, but nobody called me back after several hours.  When I called them back, I was told nobody works in office today.  
They should not have advertised themselves as 24/7 if nobody can even schedule appointment on Sunday especially after they promised customer they would do it.
The representative was not friendly either when she knew what happened.
I will not try this company again.

Service plus is the worst! They don't give one f about anything but making money. Service plus is good at ripping customers off! They take advantage. They lie. They charge you for services you don't want or need.

Service plus's main problem is their plumbers are also their sales staff. Sure, you may get a good technician, but that tech has no idea what he's talking about sales wise.

The last guy told us he would replace all of my drains in my house for x$. He only meant one drain. He also signed me up for a yearly fee/contract I told him I didn't want. He said one thing with a full intention on charging us and doing another.  

If I hadn't asked one more questions out the job before he left the bid, I would have been out thousands of dollars and not had the job done that was told to me would be done.

Thanks Chris. You should have spoken to your employee when this service happened. I had to call several times to complain. You've been aware.

We've used Service Plus for both HVAC and plumbing issues we've had in our home. I love that they call me ahead of time to let me know the serviceman is on his way, and often I get an email with a photo introduction to the serviceman (which actually is nice, knowing who to expect when I open the door). Both the office staff & the service people are friendly & helpful.

Only reason I'm giving them a four star vs. a five star rating is on their most recent trip to our home for a sink disposal not working, we were charged over $200 for basically having the serviceman use a small wrench to restart the disposal.  He was extremely apologetic, knowing that the charge was much more than the amount work involved.  He did show me how to do the fix myself next time & I ordered the tool off of Amazon so I can fix it in the future.

In general, their work & customer service has been outstanding & the fees are usually reasonable.  Service Plus is on my call list for our next HVAC or plumbing issue.

Bought an air conditioner to replace a broken one.  Fair price, no haggle.
Installation on schedule. Done well.  Friendly guys and helpful with any questions. When I need further help, it will be with Service Plus.

First time working with Service Plus.  Overall it was a pleasant experience and I plan to use them more in the future.  

Give 'em a try!

I love service plus and have used them in two houses and my office for at least 6 years and for many different issues. I have been told honestly when I really needed something or when it was just a good idea to make our system last longer or if he thought a system would last another year with a quick fix vs replacing it now. They have done plumbing work as well as all hvac and I wouldn't trust another company. Before them, I was sold many times. You are in a bit of a rock and a hard place when your heat or air isn't working and I appreciate their honestly and help when I am stuck.

I award 1 star because of the Rheem a.c. which was installed.  However, the cost to me is more than the new air conditioner because the tech did not check his work & did not put the condensation hose which he zip tied with water softener hose & did not put in the drain.  I complained to mgmt by phone & email alerting 3 employees of the flooding in my garage, no one returned to my home for 7 days & nights to take responsibility.  The tech who made the mistake admitted to his coworker; the boss/owner, Chris Cunningham, stated he'd reimburse. I located cost of most items & some are not replaceable (hand knotted carpets) & he stated:not paying for anything because it did not happen! I let him know I'd file in small claims court & he said we are used to this! see U there:)
I became ill with heat stroke & tore rotator cuff cleaning up water during 93 degree heat & humidity.  I do not trust...I do NOT trust.  I'm 66 yrs & single; this is insulting & injurious. They did not honor the free plumbing service, either!  I was ignored & so are my damages they caused.  TRICKED by them

I contacted Service Plus to work on my Bryant furnace - the blower motor had gone out and I needed to have it replaced.  They were able to schedule me for the next morning and called when they were on the way to my house.

Installation was quick - he had to drive back to Castleton to get the part.  I spent over $800 (had a tune and clean done as well) and with the time he spent between travelling and actually at the house (less than 1 hour) it just felt like the price was high.  Always the case I suppose with HVAC repairs.

One minor complaint was the furnance was making a distinct whistling noise where the furnance filter was located after he replaced the blower.  It got worse over the course of a couple of days - I added a strip of foam near there and it went away.  This is just an attention to detail thing I would hope they would look for with the cost.  He said he noticed it but didn't make any attempt to correct.  I didn't call him out on it since I wasn't there and wife didn't think it was too bad.

I can't say for certain I would call them back - nothing wrong with the service but I will probably shop around next time.

Horrible customer service. Avoid this pace at all cost!!!!!!! They had their service guy come in named Michael Newmeyer and he completed invaded my privacy and my family's privacy. Will never allow them in my home again. BEWARE! Customer service was horrible when I called to complain.

If zero stars were an option, that is what I would give.  I had an appointment scheduled for today at 8 am and received a text at 7:30 am stating they need to reschedule my appointment.  30 minutes is not an appropriate time frame to cancel an appointment.  They truly do not care about customers & their time. Representative kept saying I understand, but if you really understood - my appointment wouldn't have been cancelled, especially on short notice.  Supervisor Daniel is extremely rude & couldn't provide a real reason for cancelling my appointment.

Probably the Best customer service I've ever experienced with a company providing services for our home!  All of the admin staff I spoke with over the phone, specifically Terry, were friendly and really on top of their game!  And our technician, Michael, was incredibly knowledgeable and not pushy when it came to recommendations whatsoever.  He spent extra time discussing with me how an HVAC system works, different features available that benefit our family's needs specifically, and showed me prices on everything I asked about.  He even offered to come back and sit down with my husband and I, should we want to discuss anything further.  Everything from the text prior to our appointment showing a photo of the technician that would be coming to our house, to the hand-written thank you card we received from Terry afterwards, proved that they care about doing business the best way possible!

I found this company via group on when I was in searching for someone to tune up my furnace. My experience with them was good from start to end. They scheduled an appointment three weeks out from when I called. It was just as it was getting cold in the middle of October so I thought three weeks wasn't bad for what is probably their busiest time of year. The appointment week came and they called to move it out which was slightly frustrating. However they had an emergency and they could schedule me just a few days later. So the appointment was rescheduled and the service man came on time. He was very professional and did a great job. I would recommend this company to anyone needing a tune up or some repair work!

We had a plumbing leak in our basement. After two different guys fiddled around the entire day they let us know that they were going to need help from a more senior guy who could come out later in the evening. Until then, no using water, period. They called later explaining that it would be even later than expected, possibly 10 or 11pm, which turned into later, which turned into three next morning. New guy came out and said that we needed a new grinder pump which, with installation, they estimated at $7782.

Sent them away and called Covalen, who charged me $3382 with tax and installation.  Covalen, Rick 317-308-2957

Super convenient scheduling of the initial consultation call, not super pleased that they charge for it even for the people who buy their one year service contract.  We bought an as-is house in March of 2017.  A year later and we don't regret using this company for the majority of our mechanical room fixes.  They've been wonderful to work with, and have been excellent at communicating prices and time frames along the way. Would recommend.

I had my yearly service check done on two ac units and also a furnace. Charles was great, he was on time and very knowledgeable. He was respectful of my home and communicated well with the plan. I will definitely be using Service Plus again.

Gabe was very friendly and helpful in answering our questions regarding our HVAC system. He evaluated our problem and had information on other maintenance that would be upcoming.

Best service I've had in a long time prompt polite and efficient I would highly reccomend

This is my second time using them. Both times the experience has been great from beginning to end. Overall they are genuinely very nice in person and on the phone. The technician is on time and gives a call before heading over. Both times their work has been good and quick. Compared to when I've used other companies, they seem to go out of their way to make the experience much more pleasant. Definitely would use again.

It is very difficult to do business with these people.  Their pricing is outrageous and their customer service is poor.  I wouldn't waste your time calling them.  You will get the run around.

Service Plus has been wonderful.  We have used them for HVAC and plumbing purposes.  Service has always been great and the technicians have been friendly and polite.  We had one experience where after some work, we found something not completed, so we reached out to Service Plus and they sent someone back out without question.  I appreciate having a company, nearby, that we can count on and will not over charge us.  
I also appreciate the phone calls, the emails/texts with technician information so we know who is coming into our house and the follow-up to make sure the job as been completed to our satisfaction.

We had an issue with water leaking from our old unit. I called Service Plus to describe the situation and history. I requested for a tech to come to triage our old system, and give us a 2nd opinion on what needed to be done. We were told the system would never work as is, and a new one would be needed. Turns out the system was never triaged, and the new system is actually leaking far worse than the old. We now have a basement full of water. Either the new system was installed so poorly it is leaking water, or our old system was fine, and they sold us a new unit we didn't need, after telling us we needed a new unit. I understand mistakes happen, but they will have to make this right in a serious way for me to ever recommend doing business with them.

Take a look at the video to see our newly installed unit leaking water.

youtu.be/8h7ztFONJLA

We use their services for annual heating & cooling inspections, and this time we needed a new furnace & air handler. They got the work done the very next day, they were clear with pricing, and they got the job finished.

There are a couple concerns. They didn't get the job finished in 1 day, perhaps because they didn't estimate the job correctly (needed to widen our attic entry). They also didn't fill up the refrigerant in the new unit at first, so overnight the first night it didn't blow very cold. Also, the unit they installed is loud and at the bottom of the efficiency curve. I didn't ask about other more efficient or quieter models, I should have... but would have loved to have discussed options.

Overall, the experience was OK.

We had Service plus replace all our faucets. Dean did a great job! On time, accurate quotes. I will definitely use Service plus again.

Dan and Service Plus were very helpful in quickly and efficiently addressing a plumbing issue.  We needed them fast, and they were on it, and assisted with follow up for the water damage.  They were professional and courteous and we would certainly use them again!

Service Plus is a nice company. They came out to give us a second opinion on our HVAC. Prices were comparable to others that we had received. They were easy to work with and came out to give us a quote within a day of calling them. Thank you Service Plus.

The tech came to the house wreaking of cigarette smoke. He came in to do a sewer scope inspection and stated that he couldn't get through the line when a week prior I had another company come out and tell me that they could get through. He then proceeded to tell me that I needed a whole new sewer line and that it would be over $7500. He didn't try and work with my budget and didn't give me any options. I was more than disappointed with the interaction and the company in general. He was more like a salesman than a plumber. The only positive thing was that they did the inspection for free, other than that, it felt like they were just trying to make money off of me.

I have been using these guys since I bought my house three years ago and they are great. All the techs are friendly and courteous. If work needs to be done they present several options and explain each one so that I can make the best choice for both my house and my financial needs. The work is always top quality. I've never had a situation where they needed to come out again after doing something. I also love that they send you a message before the tech comes out so that you know exactly who to expect on your doorstep. Great company!

Service Plus was great! Matt McClellan did a great job fixing our HVAC. Clean, courteous, professional, he figured out what was wrong in about two seconds. The phone receptionist was very helpful and friendly also, and set up an appointment for us right away. They were flexible with my timing needs and called me 45 minutes before Matt arrived. I highly recommend Matt, and Service Plus.

We have used Service Plus for three years for the twice yearly HVAC inspections and for plumbing work.  The technicians are competent and polite. They always come with, and use, shoe covers which beats 90%of the others. Because they have an office with staff we can reach someone right away when we need to.

Initially had Service Plus out to do some plumbing work prior to installing a new washing machine.  After a couple of months a leak developed that ultimately caused significant water damage to our ceiling.  While not a pleasant experience in and of itself, Service Plus was extremely responsive and helpful in correcting and fixing the problems.  Given that response I would highly recommend Service Plus for your heating, cooling and plumbing needs.

I'd give them no stars if it were an option.  New unit installed by them 3 years back.  Top of the line for my house. Cost around 9k all in. It breaks every year the first week of real heat.  Had the service plan the whole deal.  Today it breaks again and they can't be bothered to honor the service contract they sold me.  This company is woefully dishonest at best.  Flat out liars at worst.  I strongly recommend you look elsewhere for your HVAC needs.  Buyer beware.

This company is very expensive for what they did.  I had the hot water heater replaced as it was slow to reheat, a toilet tank that needed new flush valve and flapper as well as replace an overflow drain cover.  They would not quote an hourly labor rate, everything is a flat fee repair.  They charged $2,156 for the entire job, it would have been over 2300 but I got a returning customer discount.  I could buy the water heater they put in from a plumbing supply house for $475 to $600 and the toilet/drain parts are less than $50.  That would mean they charged over $1400 in labor for the job.  The technician quoted the job on a Friday and was there for an hour at most.  A technician and a helper showed up at 8:40 Monday and work completed by 10:50 and they left by 11 am.  So if i look at an hour for a quote, 2.5 hours of work and and half an hour of time picking up the new unit, they charged $1400 of labor for 4 hours of work, that is a labor rate of $350 per hour, outrageous.  I think they take advantage of the fact I am a landlord and not able to be onsite.  This was not emergency work, but routine scheduled repairs.  Will not use them again.  As an update, i spoke with the plumbing manager on 8/18 and he tried to explain to me the bill.  He tried to give me percentages of each bill that goes to different categories like employee cost, materials, training, etc. etc.  As I stated to him, this is what is built into the labor rate of any plumber, no difference because they are a big company.  He did nothing about the bill other that tell me they made less than $200 on this job.  That is BS and nothing solved.  Will not use them again

Service Plus charged me 2-3x the market rate for coil servicing. Shame on me for not calling around first to get other quotes, but as a recurring customer, I wasn't expecting to be ripped off. When I left a message for a manager they never returned my call. I don't recommend Service Plus and I certainly won't bother calling them again.

Had them come out to service my furnace. The tech looked at the humidifier that has never worked in the 5 years we lived here. Big problem was he didn't put the humidifier back together after he was done. I noticed this when I noticed my garage was twice as hot as my home. Called them to come back out after I tried to put it back together but there where some screws missing. They came out and said they would need to come back with sheet metal. The tech said it would be on Monday if they already had the sheet metal Tuesday if they did not. A week later they call to make time to put the sheet metal in. The tech showed up two hours late with no apology only saying their where other people in front of me. From a week ago?  All calls to their service center have not been returned and surprise surprise the furnace is still leaking air from their botch job
And it only cost $224 for them to make me angry. Quite the deal

Purchased a Groupon for furnace tune-up/inspection.  Actually, I clicked on the air-conditioner tune-up by mistake, but the customer service operator said it would be no problem to do the furnace tune-up instead.  (first thumbs up)  The tech called ahead to let us know he was on the way, arrived at the estimated time, performed the inspection, and even helped out with advice on installing a programable thermostat. (second thumbs up)  He outlined the service plan, but did not pressure us into buying anything. (third thumbs up)  Great experience!

I just moved from Ohio to our new home. I needed to locate the sump pump pipe. Service plus put me right on top of the pipe. After he did that, I asked if he could take a look at a drain upstairs. Without hesitation he took care of a small blockage.  He was dressed professional and act as such. I highly recommend Service Plus for any plumbing, heating/air needs!

Got an Angie's list coupon for $40 service call, so I called them for a Drip-leg installation on the manifold of my gas pipe.Translation: a 5-6inch piece of copper tubing that lets out extra pressure/moisture from the gas line. I called them up, they were polite and punctual for the estimate. Their quote: $356 in addition to the $40 service call that I already paid. TOTAL: $396.

I immediately said no because that was insane and if they could recheck their estimate. They wouldn't budge.

I called another plumbing company (also highly-rated on Angie's list). Their quote was $225 straight off the bat. I bargained with them and got it down to $200 cash, service call included. This OTHER company came out same day and finished the job in 45min.

Service plus = price plus. They were going to charge me double.

Air conditioning went out this summer.  They showed up very quickly.  Unfortunately, had to order part during the weekend, but it came in on Monday and they took care of it.  Told us we didn't need a new unit, which I appreciate.

There was nothing big to report. He came out to look at the piping in water features that was done in 9-17. The backflow valve had a hairline crack in the (40) PVC. When it was installed, the tech didn't tell me that it was not warranted during the winter months. When spring came we could not run the pump to the backyard pond. So, I had a person who was installing a new pond liner to fixed the problem. All the Service Plus man did make sign that he was there. This all goes back to train the trainer.

Had three faucets replaced by this company. Each service call was a positive experience. They provide you with an estimate prior to starting the repairs and outline exactly what you are paying for before you commit. They may appear to be a little pricier than some other companies, but as the daughter of a plumber, I know this-you get the quality that you pay for!! Don't be tempted to go with someone else. These guys are professional and get it right the first time.

We've used Service Plus for two years now and have been pleased throughout this time. We started with the annual maintenance plan, which provided regular inspections for both HVAC and plumbing. With these inspections, I've always felt Service Plus has been honest in their assessments and recommendations of any necessary repairs. If repairs or replacements are required, they present multiple options to fit your budget and needs. There is no pressure. We just referred my in-laws to Service Plus, and we would not have done that if we were uncomfortable with the company in any way.

The professionalism, care and technical skills of the Service Plus staff are second to none. Recently my AC stopped working and Service Plus was on the job until it was fixed. Although they were not able to duplicate the issues I was having, on several visits, they never gave up. Instead of charging me for each visit, they signed me up for a $99 service plan and continued troubleshooting over the course of several days until the issue was discovered. There is no one else I would trust!

I am convinced that either the technicians that work for Service Plus are incompetent or they work solely on commission. They are now 3 instances where I either was overcharged or could have been if I did not seek a second opinion. The first time they took me. I simply accepted what they thought the problem was and paid for the repairs. The second and third time I was quoted repairs from $800 all the way up to $5-6,000 to replace an entire furnace. Both times I got a second opinion and my repair costs were $79 and $105 respectively from another company who pays their technicians hourly instead of on commission. I have requested to speak to the owner on both occasions and neither time got a call back. That says a lot about this company. Don't ever use this company unless you like getting taken.

I'd used Service Plus on 3 separate occasions (1 Plumbing, 2 HVAC) and was very pleased the first three times, but they were minor service calls. This past experience was very poor workmanship and customer service. I tried contacting the original tech, the tech's manager and the owner who I had met at a networking group and received no reply, nor resolution.

The situation was that I had used Service Plus for a diagnostic on my Furnace. I spent $500+ on a part to repair the furnace and $99 for their Service Plus service program which was good for 3 annual visits and meant to maintain our units. After the visit, the furnace was back to normal and working fine. Fast forward, I am selling my house and the buyer's asked for a clean bill of health on the furnace. I called Service Plus since I had paid for the Service Program to come take a look and give me what the buyer's were asking for. The young technician who I spoke to said that in order to give the unit a clean bill of health they would have to charge me over $1500 in parts plus labor since they said the unit could fail any minute. I was furious. The unit had been working for over a month without issue since their previous visit and now they were trying this Bait and Switch garbage. I asked to speak to a Manager and the tech said he would have him call me. No Follow Up. I emailed the owner, since I thought he might want to know the situation. I had met him at a networking group since I too own a business. No reply.  

I called Mowery Heating and Cooling to come take a look and their veteran technician with two decades of experience looked over the unit, cleaned up some dust, tested it thoroughly and found no issue. $59 later for a Furnace Inspection, Cleaning and Tune-Up, everything was deemed in good working condition. The unit has been working fine now for months.

Service Plus went wrong by pushing questionable sales tactics; whereas, Mowery focused on taking care of the customer and resolving the issue. The negative here was that Service Plus was my first call for all things Plumbing, Heating and Cooling for the last two years. Perhaps I just caught them on a bad day, but the lack of follow up and customer service was what sealed the deal. So, it's disappointing that they didn't place value on retaining a repeat customer.

Service was prompt and reasonably priced. I've used Service Plus a few times, and will definitely use them in the future.

We had Service Plus take care of our furnace tune up this year and we were very pleased with the service we received.  Our technician, Gabe was very thorough and friendly.  He took the time to explain what he was doing and offered some suggestions for a humidifier, but was not at all pushy.  He took the time to answer all my questions and made sure I was satisfied.  I have no hesitations with recommending Service Plus and especially Gabe.

Run, do not use this company!  They do not honor their appointments.  I scheduled in Feb 2019 for Tues, May 28 as I live in NJ but maintain a home in Indy.  I knew I would be home and scheduled my appointment for 8-10 am before a 10 hour drive back.  They texted me on the Friday before at 3:13 pm informing me I would have to reschedule due to the high volume of weather related calls.  No phone call no nothing.  I called and explained and the guy said he would talk to dispatcher but I would not be cancelled.  I didn't believe them so I called at 7:50 am morning of the appointment only to be told I was on the scheduled but no time could be given.  Again no one called.  I have cancelled my maintenance plan with them.  This is the second time a supposed weather related emergency has caused then to do this to me.  I either have the worse luck or this place has sketchy business ethics.  Avoid them, I am.

Called for a quote. Easy to schedule and were on time. Will keep them in mind for future HVAC needs.

Charles recently came out for our annual  AC maintenance.  He was very polite and efficient.  He made sure all of our systems were running efficiently and pointed out, with pictures, of future needs. We needed a minor replacement on one of the units and he was able to come the next day to do that work.

Service Plus is very responsive and quick to get to our house any time we have called them with an issue.  Their people are always kind and courteous when they come to our house too.  They always seem to be able to resolve the issue.  I do feel their prices are higher than other places, so it is helpful to get several quotes.

Service Plus came out to our home as soon as we needed them.  They cared about our problem and got the job done ASAP!  Thank you!

Service plus was very professional and arrived on time despite the late night visit.  I will call them again if needed!

Service tech Dustin was courteous and on time and I am pleased with the service we received. I would recommend using Service Plus.

Devin was prompt and courteous. I had him over to do an inspection and furnace cleaning based on a groupon I purchased. He suggested some possible upgrades, but didn't try to hassle me into buying anything which was appreciated.

Based on this experience I would contact them again for further service needs.

We use Service Plus for HVAC and plumbing. Prices are generally in range of what others charge. Service people are helpful and knowledgeable. Response time is generally fast. LIke that they send a photo of the tech in advance AND keep us updated about arrival times. We recommend them.

We have used service plus multiple times and are always satisfied with their service.  Technicians are polite and knowledgable.  We will continue to use them for our HVAC and plumbing needs.

Service Plus was very professional, prompt and courteous in replacing a new HVAC system in my rental property.  They were able to answer all the questions with my tenant and she was very happy with the service provided.  They were quick to call me directly (I live in another state) to let me know their findings and possible solutions.  For the HVAC, there was no solution other than replacing it.  The plumbing was done by Jeremiah and he sent me pictures of his findings and concerns in the house.  I was very pleased with how quickly they were able to respond to the broken system (installed the next day).  I would highly recommend them and will use them in the future.

We had service plus out for a furnace inspection. The technician that came out was very professional and knowledgable. He explained everything in detail and gave us suggestions based on what he saw. Service plus called about 45 minutes before they would be at our house, we received a technician background and description via email, and then received a hand written note after our appointment. Very impressed with professionalism and personal touches they add to their service.

The only problem (why they got 4 stars instead of 5) we had was with scheduling but due to the time of year we were trying to schedule an inspection it wasn't a huge deal. They had to reschedule us a couple times due to high influx of other customers with more emergent needs (and then we had to reschedule once).

I will be using them for inspections in the future as our furnace gets older.

Service Plus was wonderful!! They were able to come out and fix our sump pump within an hour of figuring out it was not working so that our basement did not take on much water.  They had all the parts and installed a new sump pump and auxiliary pump with battery back up .  The technician was knowledgeable and friendly and even cleaned out our pit brick fragments that the builders left in the pit.

My wife and I picked up a Groupon for an A/C tune-up and check. I'm glad that we did. The service was prompt and even though we had to reschedule a couple times, they were very accommodating, calling prior to arrival (extra important with a 5 month old at home). We were given a breakdown of our problems and a list of recommendations and quotes. The interactions were very professional and there was no pressure to buy anything extra. I would recommend them for others looking at evaluating their heating and/or cooling!

On October 18, 2014, I had water flooding into my home through the downstairs toilet. The technician came out and ran a camera down into the clean-out. He then told me that I had a separation in the sewer line between the clean-out and where the PVC piping goes into my 9-year-old house. He said to repair the break would be at least $2500.00, because they would have to excavate part of the yard to get to it, and if it turned out the whole line needed to be replaced, it would be around $12,000.
I explained I just wanted the minimum done to get the plumbing working again (meaning a repair, not a replacement). I am a single mom with 3 kids; I was laid off from my job in February and have just started working again recently and have not had a chance to put any money into savings yet, so I couldn't afford the $2500.00 up front. I asked if there was a way to make payment arrangements and the tech said he'd talk to the owners and would try to work something out. He left and I didn't hear anything back until the next afternoon when I texted his cell phone to ask if he had talked to the owners, and he said not yet. This went on for a week, and finally he responded with Call the main office and ask. I called and was told they do not do payment arrangements. I am fine with that if that is their policy, but why couldn't the tech just tell me that the same day he came to the house? I started calling around to other plumbers, and they had the same no-payments policy, but they told me this up-front right away. Someone suggested I hire an excavator separately to dig the hole, and then have a licensed plumber do the repair, as I could save money that way. It took me 2 weeks to save up enough money to pay someone for the excavation. I had the hole dug, and guess what? NOTHING WAS BROKEN. I called Service Plus back, and asked them if they could please check their notes and come out to mark exactly where the tech claimed the break was, or at least tell me how far from the clean-out the break was exactly, thinking it might have been further under the house than initially thought. Service Plus refused because I was not hiring them to do the rest of the work. I was simply asking them to give me the information from the time they were already out to the house. They told me they would not be doing anything else. On Nov 21, after an entire month with no plumbing, I had a plumber come out and he ran an auger with a cutter through my sewer line and the problem was fixed in less than an hour.
If Service Plus had not told me my 9 year old PVC piping was broken, I would have had enough money to have my line cleaned out right away. But because I was told I needed the yard excavated, I had to save up for 2 weeks to have enough to have the hole dug, then save up another 2 weeks to have enough for the plumber to come out. I still have no idea why the tech claimed my line was broken, or why he didn't attempt to run a cutter through it in the first place (I would have had enough to pay for that if he had done it that day).

This caused me significant stress considering I have 3 kids and had to drive them somewhere every time someone needed to use the restroom. I had to leave my job, drive 30 minutes home to take the kids for a bathroom break (school Fall break was during this time), then drive 30 minutes back to work every day. We had a run of some kind of stomach virus during this time, and I had to make over 10 bathroom trips a day for an entire weekend. I wasted a lot of money on gasoline, an unnecessary excavation, a second plumber, having to wash clothes at a laundry mat for myself and 3 kids for a month, and I had to pay for a membership at the YMCA so that we could have a place to shower daily (we have no family here). I had company come from out of town that had already planned their trip, but had not budgeted for a hotel because they were supposed to be staying at my house. They stayed at the house, but it was embarrassing to have to take them places to go to the restroom and use guest passes for them to shower at the YMCA. I had to go to food pantries several times for food because all my grocery money was used on gas and laundry. We had to eat microwave food for the month because without being able to wash dishes, we couldn't cook.
This entire ordeal could have been prevented with an accurate diagnosis of my plumbing problem. I will never use Service Plus again.

Always an excellent experience and great company to work with. We have used them for a large project and routine HVAC inspections.  We get notifications of arrivals from the service person on their way with a picture, always a friendly smile and not a pushing sales pitch.  We will continue to use them for all of our HVAC concerns.

I've had a service contract with Service Plus for about three years and their service professionals and customer service has never failed to satisfy my needs, Thanks Cory

I used Service Plus for some plumbing issues in a home that I had placed on the market.  Josh was knowledgeable, on time and did a good job.

Our air conditioner quit on a Saturday afternoon during 90+ weather.  We called Service Plus and the repairman came and we were back with air by late afternoon.
Thanks Service Plus!

Recently had Service Plus come help me with a kitchen clog - and the service was absolutely great. Dan was the tech who helped and he was as efficient and friendly as anyone could have asked!

I needed someone to inspect a gas leak, which I assumed was coming from the furnace, so I called Service Plus. They offered same day service, for no extra cost, and accommodated my schedule by arriving end of day. Matt the technician was Awesome- used his Gas detector-wand and completed a thorough inspection. He discovered the leak was actually coming from my water heater and not the furnace. From call to completion Service Plus was Professional, friendly and accomplished exactly what I asked for. Great company, Fantastic Experience!

We were having problems with the air conditioner leaking.  Had called another repair service & they said they had repaired it.  However, it leaked again.  Called service plus & they came & repaired on the 1st visit.   Very knowledgeable, courteous & professional.  Will be using going forward for all heating, cooling repairs.

Matt came out to do our service call and he was excellent!  He was professional and courteous.  Unfortunately, when our system was installed, we had a couple of problems.  A lower end model was installed instead of the one we paid for and some of the original installers stole some of my husband's tools.  The installation was a terrible experience but the service this time was very good.

We have a bi-annual inspection completed in the spring and fall by Service Plus. The technician lets us know when he is on the way. We appreciate the ability to schedule our appointments in advance, but sometimes struggle getting a day/time that works best for us. My husband would appreciate if the technician didn't place a sticker on every appliance in site. :(

Though the technician was later than expected, due to high demand, Service Plus communicated well with us. The technician himself was professional and helpful. Will be using them for future maintenance and regular checks.

Service Plus installed a new furnace at our home this past winter and as part of that service they provided a free inspection of our HVAC along with plumbing.  Every person we've dealt with at Service Plus, from the actual repairmen to the customer service rep that we set up our appt. with were all very nice and provided a high level of service. I highly recommend using them for any HVAC needs.

Had a great experience.  The support staff was helpful and the technician was friendly and arrived on time.  I appreciated the information about the technician (via an emailed bio) in advance).

Excellent Service. Always arrive same day that we call. Knowledgeable workers and always friendly. Great job. Thanks for the exceptional service!!!

I had Service Plus come out to my house to do a clean out on my plumbing system - It was a great price and they always have wonderful technicians, it just unfortunately takes a while to have the whole process done. I will definitely call them in the future!

Called Service Plus originally for season check on my system.  They have done a great job.  Had an opportunity to help a family in Indy in need last summer, and Service Plus did a very nice job on the install.  My dad needed a new system this week, and we used them again for that.  Higher efficiency.  Just under $10K for the full system.  What I like best is that they are very professional and I know I can find them if something were to go wrong.

I have used Service Plus for several plumbing and cooling issues.  They are wonderful to work with.  Quick, responsive service.  Great communication and nice technicians.

We bought our new heating/cooling system from Service Plus.  I really liked that they did not try to over-sell us.  They also helped us EXTEND the life of our old system instead of pushing us into a new one before it was really time.  Service plan and techs are top notch!:)

Everyone at Service Plus has been courteous, polite and well trained. The service men who have been to my home for service calls and the installation of a new furnace , were experienced and completed their work in a timely manner.
Curtis and the Service Pro crew are always Top Notch!

My experiences with Service Plus have all been positive. The customer service is excellent. The servicemen are prompt and professional. I've needed same day service twice and this was easy to accomplish. On one occasion they needed to return to correct a minor issue and this was done quickly. They're a bit pricy, but the job will be done well and to completion.

Used a living social dal for a furnace check up. Scheduling was easy and received a. Bio of the service tech ahead of time. The appointment took over 1.5 hours during which I could hear the tech taking personal phone calls in my basement. I was told that my 7 year old furnace was trashed. I feel like I need a second opinion. He only offered up one repair that needed to be made by a plumber, and then wanted to sell me a new furnace a humidifier and a new ac. Was nice enough, but seems like he just wants to upsell me. Frustrated because I needed to get to work and he still had paperwork to fill out in his truck. He said he'd leave me estimates in my mailbox. Instead, he said that I left early and that he'd have to come back out to give me estimates... If I had known that I would have stayed.

We had Service Plus come out after a burst pipe.  They were quick, efficient and fair. They offered advice and answered questions about water restorations, which I knew little about until our incident. I would definitely use them again.

I purchased a Groupon for a furnace tune up.  The tech called prior to arrival and arrived on time.  He was professional and also fixed a small problem with the humidifier.  I received a follow up call and card.  I will definitely use this company again in the future.

We took advantage of a groupon offer to have them check our furnace. I'm always leery because I feel such services have incentive to find repairs or reasons to get an entirely new furnace, but the repairman was professional and personable, said he said everything looked great, pointing out one thing we might want to address at some point without giving us a sell to fix it as if our lives depended on it. That was nice, and we intend to use this company again down the road for helping to make me less cynical, as I'm hoping check-ups will make the furnace last longer.

I found a Groupon for a Spring Tune Up and they were able to get it scheduled quickly.  The tech showed up on time and was friendly and professional.  I'd recommend them and definitely call Service Plus for any additional heating/cooling needs!

They fixed our heater when a part broke off.  He was able to fix it temporarily until the part came in.  The part was in by the end of the week.  He also did a check up on my furnace and found one more part that needed to be replaced.  It was diagnosed, part ordered and fixed within a week!