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I received a follow up call from Stefan today. I accepted the attempt to apologize even though he blamed the incident on a new employee. I don't believe he realizes that the cellphone # he called from was the same as Sunday and it was the same voice and tone used (minus the 4-letter words). He again offered to perform free work (which he stated on the previous review no one would ever offer such from AC/DC). I realize that the goal was not to offer a truthful apology but to ask me to remove my review. I explained that I will not remove my review because it was a truthful and accurate description of my encounter.

I understand times are hard. That is exactly why we all need to be honest with ourselves and kind to others. I will continue to wish your establishment well but I will not be contacting or recommending for any electrical needs.

Have a great day. I hope you are able to discuss professionalism with your employees.

Any additional phone calls to me will be considered harassment.

We had some outlets and a light fixture go out in our rental unit. Happened to find Sims and Sons on here and gave them a call due to their good reviews. After less than a day of texting they had a tech come to fix the problem within 2 days. Anel was a great help and he even came early (with a good amount of warning and communication on timelines).

The issue was thankfully very simple, and both Anel and HQ were in constant contact as they worked through the possible solutions and what it might take to fix them. Should I need anything else done, I'll call them in a heartbeat.

WOW outstanding doenst even begin to describe the professional work these guys do.

Our main circuit breaker panel short circuited from water damage and we were out of power for a couple days during very cold weather.

I called Marcus and he had a team at our house on Monday (a holiday) and they replaced everything and had our power up and running in less than 8 hours.  They were on time professional polite and cleaned up after themselves.

Marcus came out with them to start the job made sure they had everything they needed and then came and inspected all of their work when they were done.  

I cannot express how impressed I was with the entire experience.  We were quoted $1200 more by the first electrician our warranty company sent out and a 2-3 day completion for less work.  He was not professional and had his son with him and made me very uncomfortable.

I am so glad I called Marcus. Great communication and fair pricing.

We are having him also remodel our basement we are so happy with his work.

Thank You Marcus!!

Response prompt. I took a chance as I had not used this handyman before but I needed my yard light post fixture repaired. My appointment was for 930, I left the fixture between my storm door and house door just in case i didn't get back in time from dropping off my kids to school. I literally made it back home at about 940 and the post fixture was already repaired and Ted and his son were waiting in the van. I was impressed! I would use this company again for sure

This was the second visit from Joe. This time it was an additional light and switch I needed installed in a closet.  Joe came out less than 24 hours later, had everything required for the installation, and very quickly had the service run and the switch and light installed.  I highly recommend Joe for any electrical work in your home.

For all you single women, first time homeowners, who are getting ripped off out there, search no more. Chris is an honest professional. He's done mutliple jobs at my place now and trust me, I've searched the quotes. His work is clean, up to code, and even educates me on the do's and don'ts. For me, this goes a long way. His communication is exceptional, his thoroughness is easily visible, and he keeps it real. when you find a good contractor you share him, because there are a lot of contractors out there that are so demanding and the job is total trash ass. That's the worst.

I had a great experience! Needed some commercial work in my storefront and they were able to squeeze me into the middle of their very busy day, the guy was polite and on time and reliable! Wound definitely call again!!

I am late writing this review, but Ryan recently installed an outlet in my home. He was responsive, punctual and communicative. 10/10 would recommend!

All I can say is WOW!!!  Filled out the request for service on line, soon after I received a quote.  I called and spoke to the ever so nice Niki who scheduled the appointment that met my needs.  I needed to swap out a ceiling fan in one of my bedrooms.  On the service day, they were on time, friendly and completed the job within 40 minutes with complete clean up and removal of the old fan!!  It gets even better, they invoiced me for the job, I called and spoke with Niki once again to make the payment.  From beginning to end, superb service!  Niki was very helpful from the start to the end.  I will be using this company in the future.  As the oner of a 100 year old house, confident that the need will arise.  Thank you Highlights Chicago, very pleased.

We are in the process of tearing down a house we recently purchased, and hired Rogelio at Alex Electrical to cut the main electrical line from the pole to the house, as well as remove the cable lines, the electric meter, and the electric box in the house. Rogelio was extremely knowledgeable, very responsive, professional, and got the job done in less time than the estimate. He also mentioned that his company installs outlets, light fixtures, etc. We will definitely be hiring him again in the future for any electrical needs we have. Thank you, Rogelio.

A great experience!

Jose from Tweaks & Finishes was very quick to reply to communications and then to submit his bid.

He priced the job very competitively, scheduled it for later that day, arrived a few minutes early.

He unpacked and installed the fixture correctly, carefully, and even requested my confirmation of approval (placement, pendant light height, etc.) at each step.

He worked cleanly, fast, was 100% competent, and very friendly the whole time.

No surprises or disappointments.

Really an exceptional experience.

Needed a Tesla wall charger installed in our garage.  Jake showed up on time and offered a few different options with full explanation of each.

Once we agreed on scope and price he went to work.  You could tell he has installed a ton of these.   Job was completed in a timely manner and he left the area cleaner than when he started.  

Charger has been used daily for a few months now without issue.  Would recommend.

Neville was great. He was able to figure out an issue that a previous electrician could not in an older home with some funky wiring. Professional, knowledgable, and personable...nothing but good things to say. Will definitely be calling him for all of my future electrical needs.

It was a pleasure to see Ted again when he came to make the estimate, and Carlos and Steve were so expert and thorough. To see my Chicago bungalow abandon its dated ceiling fans, now that I have (very effective) central air, and now to enjoy a very natural looking track lighting, was thrilling. Traci in the office ensuresd closure and follow-through on all steps of the process. As the company has grown through its successes, it still feels like a loving family business.

Could not recommend a better electrician!

I had a desire to install ceiling recessed lights and ceiling fans in a few rooms for some time. After doing some research on Yelp, I found Tom and gave him a call. We were able to set up a in-person consultation soon after, where he walked me through the options for recessed LED lights (4in vs 6in) and spacing of said lights. We agreed on an overall plan and start date.

During the project, Tom and his men were timely, clean, and very efficient in their work. They carefully calculated and marked out the placement of the lights and fan on the ceiling in each room for my approval before starting to cut into the drywall. In the end, they had to cut into a surprisingly small amount of the drywall to put everything together. In the two places in each room that they did have to open up the wall, they carefully replaced the drywall, saving me from having to make any large patches before repainting.

I wanted to use a particular smart dimming switch (Brilliant), but it was backordered and did not arrive in time. Tom hooked up everything using temporary switches and came back later to finish the job once they arrived.

Overall, I would definitely use Tom and his men again! I have a couple other projects around the house I've been thinking of (electric car charger, exterior light, replacing track lighting with more recessed lights, etc.) and plan to use Tom for these projects in the future!

Frank is very professional.  Showed up when he said he would, explained what he was doing, and even provided a lower price than what he first quoted.  I will definitely call him again for any electrical job.  Highly recommend!

Very responsive and responsible. Alex tried to help us trouble shoot over the phone to save us money. When that didn't work he showed up promptly, diagnosed the issue, and fixed the bad breaker.

Best pricing around and great young guy working hard for his business. Highly recommended.

What a waste of time. We had a repair problem. I called this company. Sent them numerous instructions, pictures, details about the repair needed. This company assured me that it would not be a problem to do the job. I spent my day at home waiting for them to arrive and scheduled time out of work. First the technicians arrive late. Then they tell me that they can't do the job. A complete waste of time, can not recommend

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