Fixer Chicago

We just had Patrick from Fixer here to do some electrical work.  He was great.
Polite, efficient, he wore a mask (which we requested) and did a beautiful job on our new light fixtures. ll
He does other work, too, such as painting, dry wall, etc.  
We will request him in all future FIxer calls.

This is my 3rd time giving Fixer a try. I haven't been overly impressed before- but generally they are responsive and fast, so I decided to give them a try again. I own a salon in Lincoln Park, and I needed some lightbulbs and track light heads replaced. The ceilings are quite high, otherwise I would DIY- but I don't have a ladder that tall. So I requested Fixer to come.
After they arrived (they sent 2 people) I was given a quote of 2.5-4 hours. Well, lucky me- they actually finished in 1.5 hours! (Approximately 40 minutes of that was shopping at the Home Depot 2 blocks away). Imagine my shock when I received the bill, and was billed for 3.5 hours of labor PLUS an additional 40 minutes of shopping!
The support I received over email is laughable, and as other people mentioned- when you call you get no answer. I was told that there was an extra charge because there were 2 fixers (ok, fine- but I wasn't informed of this prior to the appointment). Also- I simple do not understand why I'm being charged for EXTRA TIME when the appointment just didn't take that long. I have text messages to back this up, and shared it with the person via email. Then their reply was We're going to give you a COURTESY refund of half an hour. Excuse me, but inaccurately charging me for more time than the appointment took and only giving me a quarter of the payment back isn't a courtesy- it's fraud.

Update: Fixer did reach out to me and try to remedy the situation, and I was refunded for an additional hour of time. Please be aware that they are charging their hourly rate AS WELL AS an additional shopping hourly rate. So you're basically getting double charged to have them go to Home Depot. Try to have the items you need to complete the task to avoid this charge. And also- if they send 2 Fixers- refuse! There is no reason to pay DOUBLE the hourly rate (yes, $278/hour!) for a very simple.

I found Fixer by searching Yelp reviews of local contracting companies. Overall, I would say my experience wasn't terrible, but I left underwhelmed with the experience.

I had a pesky window frame that needed to be repaired and I was struggling to find someone who could help within a reasonable timeframe. I chose Fixer because the reviews seemed fairly consistent and they seemed to have the most availability.

When it came to scheduling, they have options that say you can request a timeframe of 6-7 CST on weekdays, but then you get a text from their system saying they typically only book 7AM-3PM. Their 6-7 CST appointments was a factor that led me to choose them for services. I found out later that on rare occasions there can be some appointments that fill that time slot (as well as weekends). I wound up choosing the earliest available appointment window of 7AM-8AM where a worker would arrive. Come to the day of the appointment, I get a text saying the worker Miguel was on their way at 7:03AM. Come 7:45AM, still no update and I started calling/texting the numbers that had communicated with me. They knew that Miguel was not coming and had not communicated this issue with me until I started texting. It was very frustrating that they knew he was not coming, yet they did not communicate this issue to me earlier.

They sent another worker (named Beck) out at 8:08AM and Beck did show within 20 minutes of this time. The window frame fix took less than 20 minutes. So I suggest that if you book them, try to have a few tasks in mind that they could work on because they charge a minimum of an hour (and the cost was expensive). Admittedly, I didn't know how long the window fix would take so I didn't think having additional tasks through very well. Beck was polite and kind when I spoke about my issues and suggested I reach out to management. Beck also said this issue has happened with appointments scheduled with Miguel before.

About an hour later, a manager named Jayme reached out to me and informed me that they have an automated text that goes out the morning/time of your appointment that says a driver was leaving. They are aware of that if a driver calls off, the message still goes out. Jayme was apologetic and gave me a discount for the issue I experienced. However, I was really disappointed that they knew about this automatic text issue and did not reach out to me when they knew Miguel would not be able to keep the appointment.

Overall, I get that issues happen. The company owned up to their mistakes and remedied the best they could. Truly appreciate that. Given the experience, I think I am going to try a few other contracting companies. I'm not going to rule Fixer out completely, but I felt the pricing was truly a bit steep unless you have a few things for them to fix within the hour. Beck's quality did hold up for the service, but the scheduling and timing issues have deterred me from keeping Fixer as a go-to contractor.

Truly a garbage company.

You would think that a company offering repair services at a set price per hour and easy scheduling would be a dream come true. Absolutely not. I booked Fixer to do multiple repairs on my home as I recently moved to another state and was preparing my home for a new tenant. The Fixer that was assigned to my home was: 1) awful at communication to my property manager 2) bypassed nearby hardware stores and took over an hour to shop which cost me $140 alone. 3) I had to cancel the other jobs I scheduled because at the rate he was going the 1-2 hr estimation jumped to 5-6 hrs which would've cost more than originally planned 4) the contractor disclosed to my property manager that he was unlicensed (Fixer advertises on their website that contractors were licensed) 5) Didn't even finish the 1 job he had before he left.

I was charged nearly $440 for unfinished work for 1 job. It wasn't until I reached out to Fixer via email to figure what actually happened since it wasn't communicated. They explained to me that it was actually a two-day job and the Fixer would have to return. When were they going to tell me that? And I booked this service on that particular day for a reason because of the limited availability to have someone on-site for hours while we're not there. They gave me two options after I expressed my dissatisfaction and frustration: 1) they'll charge me a prorated rate for the unfinished work or 2) they'll come back at another time to finish the work and I won't be charged for the 2nd day which I really didn't have a choice but to choose. I couldn't leave the work unfinished or I'd have to find and pay someone else to finish their trash work on top of paying Fixer.

The only ways to speak with this company is via text or email. If you call the number they ask you to text, it only gives you an option to leave a message and never an opportunity to speak to a representative. The customer service is truly ridiculous. Finally, when I could have someone on-site for a full day, I went to schedule a time to have the work completed and was told I had to pay the full amount prior to having a Fixer return to finish what they originally left undone! They are scheduled to come in a few weeks and I pray to God that my experience isn't as awful as the first.

Maybe my experience was an one-off but I would never ever utilize this company's services again after this job is complete. Ever.

Needed someone willing and able to replace light bulbs that were too high for us to get to.   A technician came out next day (Will B) and did a great job.
Very prompt and helpful.

Fixed staircase bannister, he did a very good job, even ran to Menards to pick up a needed part and just added to my invoice

I have used them a few times when I moved a sauna to a new home. The y did a great job taking it apart and putting it back together. I would definitely use them for any project.

I just used Fixer for the first time to have 6 new smoke detectors installed, 3 a/c window units installed as well as replacing a single-cylinder deadbolt.  When the workman, Joe, arrived and realized there would perhaps not be enough time to finish the job, he immediately found another worker, Michael, who arrived quickly.  They were both really professional, polite and efficient.  Much appreciated!

I have used Fixer twice for various jobs around my new home. I had two Fixers come each time, and each time I found the Fixers to be easygoing and pleasant to work with. However, I have found the work quality to be hit or miss (I had to have a job done by the first set of Fixers re-done by the second set of Fixers) and I struggle with the business model. Because they charge by the hour, there doesn't always seem to be a real incentive to work quickly. The second go-round, I was initially charged over $900 for, essentially, hanging towel bars, hanging pictures, and installing several plant hooks in the ceiling.

Second, most things are automated and you have to be careful about the billing process. The first time I used them I was sent a bill for a service that wasn't performed because the Fixers were running behind and ended up not being able to do the work that day. Still, I received a bill. The second time, I received a bill that was not adjusted for the picture frame one of my Fixers inadvertently broke after she hung it incorrectly. Both times, the issues were resolved after I emailed and texted with the company (phone calls don't even seem to be an option), but if I'd had a credit card on file, I assume I would have just been charged automatically, and I had to be proactive about addressing problems that weren't of my making.

I appreciate the convenience of the service and I'm willing to pay a bit more for a company that pays its people well--assuming that's what it does. But between the excessive expense and the various issues I've had with billing, workmanship, and timeliness, there won't be a third try for me. Good luck ya'll.

Our Fixer technician was wonderful. Anya was on time, very professional and knowledgeable. He kept us informed throughout all the projects, kept track of the time, and checked with us when he knew it would go over the original estimate by 15 minutes. we have never worked with such a great handyman  and loved the limited and timely messages from the company before and after the job was done. Highly recommended!!

They cancelled twice in one day via text after the scheduled arrival time, wasting my day off from work. The finally showed up on the 3rd scheduled time, did a pretty good job on the door install, after they left I noticed the randomly screwed a glide into the floor. The glide was supposed to go under the door to keep it in place per the instructions. They decided it would be good to place it in the door opening where you can easily stub your toe. Now I need to remove it and figure out how to patch the holes that they drilled into the floor.

I've used Fixer a few times now for various jobs around the house and have only had positive results. This was my first time leveraging Fixer for electrical work, specifically help with installing a new lighting fixture. Caitlin W. and Chris G. were great! They were on time, personable, and made sure the job was completed to my satisfaction.

I highly recommend their services. They are quick to respond and quick to repair.

I had a new kitchen facet I needed installed along with a couple of other small projects. Wylie did a great job, was quick, very nice, and explained everything well.

Handyman sent to install two faucets and replace two shut off valves ended up creating two plumbing leaks. I had to hire another plumber and it cost $2k to fix. Professional plumber noted the person created code violations as well. Handyman had also sent unprofessional texts. Would not use again after this experience or recommend.

Torch was very helpful and communicative of what needed to happen.  Very easy going and professional.  He completed the task of removing water damaged baseboards,  purchasing new material n replacing them.  Torch did great quality work and cleaned up before leaving. I would definitely use them again.

I have used Fixer for 3 separate jobs in the last few months and have been very happy with their work. On this visit Wylie repaired a kitchen faucet, performed cabinet carpentry repair, and showed me how to replace some recessed lights. Very happy with Fixer work!

Note: I have put the same below review on Google a week back, they responded in the comments that they will review my appointments but no one has reached out to me so far to understand why they provided such a bad service. Probably this is their business model, if they do a bad job then just ignore that customer and their review and just move on.
I have have used fixer in two of my houses and had the same issue with both these places
1. At one house I wanted sink faucet to be replaced.
2. At another house wanted deadbolt to be replaced.

Let
me tell each case in detail
1. At place 1 kitchen faucet was leaking and the issue was with the facuet pipe wire, and the fixer went and brought a replacement, while keeping the shopping clock run. Guess what, he brought a wrong pipe, and he could not fix it. And I was charged the whole amount for 1 hour of work plus shopping time, while the issue was not fixed. While I passed it off and left without complaining.
2. I booked them again for my another house to replace deadbolts in my door. Guess what, the fixer brought the wrong product and spent lot of time fixing that wrong deadbolt on my door, while I was charged for the time and also for shopping. Since he could not fix it, he came the next day with another fixer and fixed it. Again I was charged for the next days hourly effort.

This time I complained because it costed me almost 400$ (excluding the cost of the deadbolts) to get the deadbolts replaced.
I have never had such expensive deadbolt replacements in my life, I had to argue with them to get the price reduced, and they gave me a paltry 25$ to 35$ discount.

Pathetic way to bleed customers money. I would not recommend fixer to anyone. And BEWARE new/existing customers, if they bring wrong products, talk to them to cancel your entire charge, if not you will end up paying 400$ instead of 139$.

I had a very poor experience with fixer. I needed some non gcfi outlets replaced with gcfi outlets. Fixer said they could do this job, but it was clear that was not the case. I had purchased outlets, which it turned out were too thick for the shallow outlets in my home. This was not the tech's fault at all, however instead of just telling me that he spent two hours attempting to get them to fit. He did install two, one of which does not work and the other one is gaping out from the wall. I had bought a multi pack of outlets which I now can't return because two are used. I now have to pay an electrician to fix the messed up outlets in addition to installing the others. Fixer did reduce my bill, but given I got nothing out of it and also can't return the box of outlets essentially it cost me a few hundred dollars for nothing.

Update:
An actual electrician confirmed one of the two outlets actually installed was done improperly causing the outlet not to work.

(Review updated to account for re-work)

My overall experience of getting some small drywall repairs +texturing had some bumps. Drywall texturing might be a bit more specialized/dependent on local experience than other handyman type jobs. After an initial drywall fix fell short of agreed scope, fixer had a follow-up worker come by to make a more reasonable match of the texturing, at their expense.

Pros:
-Responsiveness on Communication - The service was the first to respond for my bid on a drywall job, which was good.

-Availability - If you need a quick/emergency repair for which you aren't handy, this may be a good option. Seattle tradespeople aren't always super-available - Fixer has recently been bringing in some folks temporarily from Chicago to help bolster their team here.

-Friendly Attitude - All the fixer staff I have interacted with have been friendly/polite.

Cons:
-Expertise - Fixer's workers are generalists, who have a stock set of tools, but do not specialize in any particular trade. They provide folks with some baseline training, but the company takes jobs for a variety of tasks, meaning folks may not be super well practiced on details of any particular kind of job. E.g. Both of the fixers that came to my place didn't were not particularly experienced with orange-peel drywall texturing(which unfortunately is semi-common in Seattle area condos), as opposed to Flat drywall.

-Pricing model/Warranty - Look on their website to make sure you understand their model. Normally, Fixer charges an hourly rate. In my case, the work took longer than quoted due to questionable assumptions an initial worker made.  Fixer did reach out with me to try improve on the key issues with the flawed repair at their expense which helped, but I don't take that as a guaranteed thing.

-Scheduling/Timeframe- My appointments got cancelled/postponed at least a couple times due to earlier jobs running over. I believe they offered a $25 credit for future work with each of those cancellations.

My experience:
Initially - I had a drywall repair and texture matching job to replace a number of holes cut by an electrician. The initial fixer decently repaired most of the patches themselves, but one large square section at eye level had an obvious recess of 1/4 inch from the surrounding wall, which he thought was fine. When I brought up the problem, he commented the electrician should have shimmed the drywall out. The screws for the patch which the fixer was hired to repair were accessible when he started.

He spent time applying a veiny sponge effect, where my walls have a orange peel texture which is sprayed on. It didn't make for a good match. My reason for bidding this work out, rather than attempting it myself was I wanted someone who could make repairs that would blend in well.

After I shared my feedback, fixer reached out afterwards, and we agreed to have another follow come by to try to correct things. The second fellow applied some drywall mud to flatten out a section of visibly recessed drywall, and sanded + applied orange-peel texturing to get a less obvious contrast between the textures.

To sum up:
A lot of work the fixer company does makes sense for generalists/handymen to take on. In my view, the textured drywall repairs requires experience and attention to detail to recognize potential issues early, and a practiced hand to do quality work. Some fixers might have good background for doing this kind of work on first attempt, but I think it's a roll of the dice.

I have used Fixer for various handyman tasks - hanging a heavy mirror on a plaster wall, changing out a tricky light fixture, and removing old tile and drywall in a bathroom. Every Fixer I've had was on-time, super friendly, and made sure to clean up well afterwards. If you need basic work done, either because it's an awkward job, messy, or you just don't feel like watching YouTube to figure it out, Fixer is an easy solution.

As a condo owner, I also appreciate that they are bonded and insured.

I had a second great experience with Fixer today. The first was over the summer, when Nathan repaired bathroom vanity lights, and he was amazing. Today Angel spent some quality time at my shoebox palace condo here in the city. He was right on time, got through my entire list, was knowledgeable, organized, and professional, and provided guidance on the RIGHT parts I should buy so he can come back and finish up two final projects. Really impressed with him and his work, and I find booking and interacting with Fixer, their Concierge team, the text alerts, payment process all really simple and easy. Thanks!

Aaron and Angel arrived on time and very efficiently fixed the water damaged drywall on our ceiling for a very reasonable price. It looks good as new. This is my first time using fixer but will definitely use this service again.

I've used Fixer to work on a couple of things around my house and they've been fine with basic handyman work. However, my most recent experience has been a nightmare that I have to share with the community.

I had a porch swing that needed to be rehung. I asked before booking Fixer if this was within their scope and they said that it was. The handyman they sent was clearly in over his head, unable to complete the task, and actually ended up causing damage to my porch roof. When I asked Fixer to evaluate the damage and work on a solution, they sent another handyman out to simply rehang the swing instead of evaluating the damage caused by the previous staff member.

After I sent Fixer photos of the damage, they insisted that the damage was already there or caused by someone else and not their employee. This is a common tactic from companies that frankly aren't trustworthy and I was surprised they responded this way. As a return customer, I was disappointed by the lack of accountability from Fixer. Unfortunately, when something goes wrong with their work, Fixer will refuse to take responsibility and leave you holding the bag for repairing damage their employees caused. Please look for other handyman services and avoid this company.

I'll start with the pros - these guys had availability to help with fixing up our apartment amidst a national labor shortage.  The availability of services was also great, and finally, the quality of the work was commendable.  Very well-done, no complaints whatsoever.

And the reasons why I would urge you to take your business elsewhere:

1) The company definitely has a startup vibe and as a result, we couldn't get anyone on the phone.  After multiple attempts.  I tried texting the # they have on the website and no response (who texts about important stuff anyway).

2) We were WAY OVERCHARGED for some simple services.  Replacing a toilet handle + replacing several outlet covers (wall plates) costs...guess how much?  $200?  $500?  Try $1,100.

Kind of unbelievable!

This is an update. I received a full explanation as to why the job was so expensive and it made perfect sense. I would have appreciated a heads up beforehand but I now understand the background so all good.

I needed an old thermostat removed and the wall patched and repaired. Fixer responded to my inquiry immediately and I found numerous available slots.

I scheduled for 9am on a Saturday and my fixer showed up right on time. He was very fast and completed the job in less than an hour. The finish on the patch was completely smooth and I was able to easily complete the touch up painting on my own 24 hours later.

Looks great! I'll definitely use Fixer again for my next small job.

Despite sending them a picture of the exact spot in my wall that I needed patched up, they arrived only to tell me that they actually couldn't patch the spot.  Complete waste of time - spare yourself the headache.

They went above and beyond - they did a good job - I will hire them again - much appreciated

The Fixer sent Jeff to look at and assess replacement of an access door in my condo.Once there, I asked him to assemble a box spring and hang my TV . I was out of town when the work was performed. Jeff came as promised and contacted me. He was a clear communicator, accessed the price and completed the job. He texted the finish photos.
They have a user friendly web sight where you can see the details of your job and pay your Bill. They charge 119. Per hour. If you have them out only to assess the job, it is 119. If you use them , the money goes towards completion of the job.
I would definitely use them again, prompt, friendly and professional.

Had several small jobs I needed completed, two of which I was uncomfortable tackling myself.  Fixer was extremely responsive.  They had a higher base rate, but didn't charge for parking and materials they didn't end up having to use.  They ended up being cheaper than some of the other estimates.  Satisfied with the work of all jobs completed, if I had a note it would be to make sure all their repair people have booties or other acceptable alternatives to working indoors.  Bare feet or dirty boots are not really appreciated when all the work is indoors.

My mother is 88 yrs old. She fell on the floor a couple of weeks ago. The fire department had to pry the security door open. My sister and I was trying to find someone who would repair the door at a reasonable price. When you're most vulnerable, that's when price gouging occurs. We had a couple of companies quote prices and the time it would take to complete the job. I texted the picture of the door over to The Fixer and was very pleased with their prompt response. The Fixer(s) Angel R & Anthony J completed the job within 30 mins and the price very reasonable!  My Mom stated they were very nice, courteous and professional. Needless to say, The Fixer will be my go to company when I need repairs done at my home. You can trust The Fixer to get the job done! Thank you Angel R and Anthony J for a job well done!!

Good experience with this team! First, i don't think you'll find a more integrated user experience when chatting with them. They communicate mostly by text and have a sound internal system to track your conversations and requests.

I called them out to install a custom barn door my farther made for me. My team, Louis M and Toufik B, worked well together. It was a long process to figure out how to install a custom barn door with a rail kit that I ordered, in a 100 year old building. Though there were some tricky issues along the way, these guys found a way to do it!

In one of the last steps, the excess rail needed to be sawed off with a special electric saw. They realized they didn't bring the right tool to finish the job. I appreciated that the teamed turned off the clock to go run to their shop and pick up the tool to make it perfect. We were impressed by what turned out to be a job well done!

Our back door was over extended and was out of alignment the final straw was the sweep at the bottom of the door fell off and I'm the kinda guy that can't put a nail in straight so with the fall quickly approaching I decided to seek help and fixer filled in that blank
the workers arrived on time explaining the work and supplies needed they went to the store to get the parts (per a hourly rate) and had the door aligned and a new sweep installed within two hours it was one thing I can say was done correctly

I had previously used Fixer to rebuild the appliance garage and under sink cabinet in my kitchen.  Last Wednesday, I called them to unclog my bathroom sink and in doing so, the plumber broke my sink, rendering it unusable.  They did send me a text acknowledging that the plumber admitted breaking it, and they quickly sent me a bill for the service call, so far, they have ghosted me about what they plan to do to replace my sink.  Apparently, they will only communicate via text.

I have waited for months to leave this review, thinking that they could remedy the situation. I'll get to the point quickly and say if you need a TV mounted or some other basic task completed, they will do a good job and I like that they pay their workers a fair wage. I'm more than willing to pay extra for that. If you want any specialized work or anything that requires more work than something you could do yourself but you'd rather farm out, DO NOT use Fixer.

The first time I used them, I had a couple of tvs mounted and they did a great job. It did take them a long time and the fee was pretty big. I can't find the invoice but I think it was around $800 or so. Due to the above rationale, I was fine paying the fee.

The second time I used them, I asked that they assemble a standing desk. It took HOURS. The guy couldn't figure out how to adjust the desk after he put it together and wanted to call the job done and leave without adjusting the ADJUSTABLE desk. I figured it out myself (he hadn't put everything back on the desk and this is a non-motorized adjustable desk which requires weight to work).

The third time I used them is the reason that I finally had to write a review. I moved into my house in May and my microwave broke within a few months of me moving here. I realized that the builders had taken a short-cut and instead of installing a drawer microwave, had installed a countertop microwave and put some supports in the cabinet cavity/threw a trim kit on it and called it a day. I explained the situation to Fixer and asked if they could help me. The customer service team replied that they could definitely do that and would send someone over. Upon arrival, the person they sent said he could absolutely not handle this job and that I need a cabinet specialist and then the charged me $129 for the visit, which they eventually removed after I insisted they do so. They then reached out and said they wanted to fix the situation and they said they had found a microwave and someone to install it. Great. I'm always willing to give someone an extra chance. They show up with a microwave... which is broken. So, after I made sure to be home from work/scheduled this way in advance, still no microwave. They were very apologetic so I (again) held off on writing a bad review. They told me customer service would reach out. Days went by... nothing. I reached out to them and they apologized and said that they had ordered a new microwave and would be in touch when it was delivered which was scheduled for January 13th. The 13th came and went and I again reached out to them and they said, oh we have the microwave. We can install it on the 17th (MLK Day). I hesitantly agreed. They arrived today with the non-broken microwave. This time the installers realized right away that the microwave didn't fit the cavity. Keep in mind that they had already been here twice and had measured the cavity. They were so apologetic and it wasn't the actual installation team's fault so I just nodded and let them leave. THEN they charged me $129 for the visit again, which I'm currently asking them to remove.

Overall, I think if you have a quick handy-person job, they do a pretty good job but anything that requires any level of preparation, measurement or skill, I'd recommend going somewhere else.

This group came recommended to me from a friend who had a pretty complicated electrical/ carpentry related project, mine was pretty simple by comparison, and we both were thrilled with the end result.
The whole process from booking to completion was easy, quick, and pleasant.
I booked online for a next day appointment, communication was effortless, Chris arrived on time, was friendly, and not only did a professional job, but did it in record time. I'll definitely be using this service again, and highly reccomend it!

The fixers were very nice and did a great job.  I think pricing is a bit high but then again you can schedule something on a moments notice and that is worth the cost.  They guaranteed their work and we're very easy to work with on billing.  That is another thing you won't always get if you hire an individual a cheaper price.  So their are a lot of pros that come along with the increased pricing.  I would recommend highly, unless your on a tight budget.  I would definitely hire again.

I booked several services 3 weeks in advance. I gave detail about what needed to be done  and all of it was simple stuff(changing batteries etc). I told them I had high ceilings (estimated at 15 feet actually 13). At 7pm on the  the night before 9am scheduled  visit I got a txt saying we have reviewed and (despite nothing changing since I booked) they would be sending a second fixer at an additional $139//hr.  When I texted back they said that since it was 15 ft  they had now decided a second person needed to hold the ladder at a cost of $139/hr. I wasn't  asked if it was ok. I wasn't asked if the ceiling were really 15 ft( I measured. They aren't)   Needless to say I cancelled this service.

I cannot express sincerely enough how disappointed I am in Fixer after having used their service for the last 4 years. The only reason they get two stars is because the actual handy people are pretty great. The shortest version of this story is that due to a complete accident (which wasn't a big deal to me because accidents happen), my shower door broke. It took Fixer 144 DAYS to resolve the issue, during which time I had to hound them relentlessly to actually see any movement. At no point did Fixer seem actively interested in retaining me as a customer in the future or offer me anything beyond fixing the damage caused.

December 30th, I had Kenny out to help me with a few tasks, including replacing a broken seal on my shower door (which had broken again after a previous fixer replaced it months prior). Kenny determined that the door hinge was damaged and needed to be replaced, and informed me that Fixer would order this and send a repair person out to fix it.

By January 21st, I had still not heard from Fixer despite reaching out twice about this issue, and emailed with a complaint. Fixer apologized right away and said my part was ordered and due in February 3rd, and that they'd waive the special order fee and credit me $25 towards my next visit. This was just fine with me.

January 29th, Augustin came out to replace the hinge, at which time we discovered that Fixer had NOT ordered a hinge (as Kenny had outlined in the purchase order, which I saw both at that time and on the 29th) but rather a shower door seal (which was unnecessary as it would just keep breaking until the door was repaired). In an attempt to resolve my issue, Augustin attempted to repair the hinge, and in his attempt the entire door shattered with such force that it chipped the paint on my bathroom door and walls. This wasn't the issue; mistakes happen.

It took until March 1st for Fixer to have worked with another company (Ardmore Glass) to get my door replaced. They scheduled a visit for March 2nd. Nobody arrived. I was told there had been a mistake and Ardmore would be coming on the 9th. They came and determined they'd need to replace the entire shower surround, as there was no remaining door hinge. I was told by Fixer on March 28th that Ardmore expected to receive my new frame that week and that I could expect glass to be installed 7-10 days later. I said I could be available for install on March 30th, and was told the surround hadnt arrived yet and they'd let me know when it did. I heard nothing from Fixer until I reached out again on April 6th and was told on the 7th that my frame had 'finally' arrived. Weird how that happened the day after I pestered them.

April 15th, Ardmore Glass came out again and took more measurements but installed nothing. May 1st, I reached out to Fixer AGAIN to follow up about the status of my project. May 2nd, I received an apology explaining that Fixer does 'not have a complete process for when elevated issues like this arise' and informing me that they were 'committed to making this right' for me. May 5th, Ardmore came out and installed my shower surround and glass, which I would have thought was the end of this nonsense but nope! Ardmore hadn't put any sort of seal around the glass, meaning that when I used my shower, water poured out all over my bathroom floor. I emailed Fixer yet again on May 10th to inform them of this issue. They offered to send a manager out to take the measurements for a seal and I provided those measurements myself. On May 12th, Fixer then said that because this was installed by Ardmore, it was their responsibility to resolve the leak, and that they could return on Monday, May 16th to fix it. I was unavailable that day and asked if they could come on the 17th instead; I was told Fixer would verify this time with Ardmore and let me know ASAP. At 5pm on the 16th, I had to reach out to Fixer to see if there had been an update from Ardmore, and I was told 'we would need to check back in with them. At this point we think it may be better to aim for 9am on Wednesday or Thursday.' I said either would work.

The final and most completely ridiculous element was that then, the NEXT MORNING, Tuesday the 17th (when I had originally offered my availability and been told the above nonsense about needing to check back in with them) I received a text from Fixer at 8:47am that read Hi Theresa- we're terribly sorry for the confusion. Ardmore is scheduled for Tuesday morning-we just heard back from them. If that still works for you, they will give you a call when they are on their way. I was given THIRTEEN MINUTES NOTICE of an appointment.

Even attempting to cancel my Care & Protect membership, a service about which I had been really excited when it launched, was a joke. I received an email response that only read 'd' from the manager I'd been corresponding with on the 17th of May. It took until TODAY, the 23rd of May, to get an email back confirming my membership was cancelled. What a mess.

My shower needed a much needed chalk and mortar job and my kitchen sink needed chalking. On time, efficient and convenient adjustment to do the motor in the shower as well. I love that he recommended what needed to be done, and completed the job beautifully. I love how efficient and professional you are. Keep up the great work, and I will definitely refer others to you.

We hired Fixer for a laundry list of repairs needed around our condo.  Scheduling is easy, everything was online and we were able to quickly detail the work we needed done and scheduled a time.  Someone was out in the next couple of days.  The workers that showed up were friendly, knowledgeable and did a great job.  We had a few follow-up questions and customer service was very responsive - they care about getting the job done right.  We're happy with our experience with Fixer and would work with them again.

We had an absolutely horrible experience with fixer a little over a year ago, and it's STILL causing issues today.  

We had someone come install a ceiling fan, and they messed up the fan, and our bathroom lights.  It had to be fixed, and then the ceiling had to be repaired.  We used fixer for the repair as well because they offered the help without an extra cost, but we are still having issues with our lights.  It cost us a lot more money to have it done incorrectly than it would have if we had hired someone with more experience right from the start.  

We have an electrician working on it now, since the bathroom lights went out again, and he said our fan is extremely dangerous.  He said it wasn't installed properly at all and could fall down at any moment.  

Do yourself a favor and find someone more qualified.

Fixer is great if you need someone to come to your home to make repairs. I highly recommend this service for first time home owners. You can actually book service through the website which is extremely accessible. Personally, I know nothing about plumbing which is why I needed to use Fixer. They also offer other services besides just repairs. For example, they do painting and will assemble any furniture.

Fixer is more then just a handyman service it feels like a family member is stopping by to help you with your new place or help you with any project you might have. Something to keep in mind is that you pay online so you don't have to worry about running to the ATM for cash before they arrive.

I needed a toilet replaced in my brand new house due to size. I bought a new 1. I just needed it changed out. The guy they sent took over 3hrs! & charged me for going shopping for materials when everything was provided in the box. Over $300!!! Ridiculous!!! Don't use them! They Rip off people!

I tried Fixer for the first time and can't recommend it. The two guys were super nice and professional but the quality is bad. They installed two doors, an electrical outlet, and repaired an outlet. The pictures speak for themselves, this level of quality was not worth anywhere near the $1000 I paid.

Not at all recommended .I needed to fix my door but they said it's fault in frame but it was not it was just the matter of twisting hinges and door will not sag .He finished in 30 minutes and fixer charged for 1hr ridiculous price more than $100 .The tool to get hinges in correct place in Amazon Is $25 .

The company that knows what people needs, Fixer Construction Company,
offers different constructional needs for everybody in Chicago. You do not need to suffer from companies bad attitude with higher payment consultation.

Fixer will give you a negotiable price for something that would gain you a lot.
The company offers fast customer service, but you can book orders personally at their business address in Chicago, IL 60614
Lincoln Park.

Indulge yourself with different architectural designs that even you can customize with the guidance of its manager itself. Just say what you want, and they will provide you what you need.
The crew is very professional in their jobs and well-equipped that can
perform impossible tasks. From renovating your old bedroom to making your garage,they can handle it very neatly. 

Overall, the company can offer outstanding performance for anyone that desires perfection for any repairs and renovating for your old apartment. Other services such as furnished walls, remodeling exterior or interior designs, general constructing, bathroom designs, gutter installation, etc., are available.

It was easy to pay (through their website) and even tip via their website. I'd highly recommend this service because it really has solved a lot of the friction and stress of securing and paying for this kind of work.

Quick response, fast and economical fix. Very friendly, great communication and overall a fine looking solution to a problem that was beyond my capabilities. Thanks!

These guys are amazing. Easy to schedule, responsive to their website even on the weekend, and the two times I had their employees come to my home they were punctual to the minute, professional, friendly, competent, and fast. They prorate to the minute for their work, and they didn't dawdle for moment. They are awesome!

What a waste of time. We had a repair problem. I called this company. Sent them numerous instructions, pictures, details about the repair needed. This company assured me that it would not be a problem to do the job. I spent my day at home waiting for them to arrive and scheduled time out of work. First the technicians arrive late. Then they tell me that they can't do the job. A complete waste of time, can not recommend

Great Handyman experience today with Joe.    As with any service, it's always going to come down to the person or crew that shows up to do the job.  In this case-  Excellent!

Chang was communicative, prompt, and informative. He walked me through my project and gave really honest advice. Fixer is a modern company that truly understands customer service.

Unfortunately, I had a terrible experience with Fixer recently. I hired them to install my kitchen backsplash because I saw the reviews on here, as well as one from a friend of mine that personally used them for tile work. I provided them with pictures of the work that needed to be done, advised them that I had a wet saw and all tools and products needed to complete the job, just needed someone with the expertise to do it.

I was quoted 3-4 hrs for the backsplash installation,  with 1-2 hrs for putting in the grout. I opted out of them applying the grout and decided to do that myself once they were finished. I was tight on cash and Fixer provided the best quote, so I went with them.

On 10/23, the fixer showed up on time and ready to work. I gave him three options to set up the wet saw. He decided to use our garage. He got to work, and 3 hrs in he still hadn't had any tile on the wall. I asked him if this would take longer than the 3-4 hours I was quoted and he told me he thought I knew it was going to take longer and the dispatch should have told me. I told him to stop working because I wasn't prepared to pay for more time. He said it would take more than double of what they quoted me to finish.

I spoke with the manager John who said he would look at the transcript and see if was an error in their side. He called me back and told me it was and that they would finish the job for the amount quoted. I was satisfied with this, so I told the Fixer to continue, even let him speak to the manager John to confirm.

There are multiple tiles without spacers, which make each tile visibly uneven. Some of the cuts made on the tile are even visible when the covers for the outlets are on. The entire run above the stove isn't level and they used unnecessary tile behind the stove, even though I provided a piece of wood to hold the tile up so we wouldn't have to waste any tile. There was also mortar left on multiple tiles as well as the wall, where no tile was laid. The mortar for the tile is be dry by now, and it doesn't seem like anything can be taken off, so it will have to be chipped off or something.

Overall this experience has been terrible. Not only was I quoted incorrectly, but I am out 400 dollars for the time I was willing to pay for, and I am out on the tiles used that will have to be taken off due to poor installation.

Everything about working with Fixer was easy and quick! I reached out on a Wednesday to see if they could help hang some floating shelves that I had installed poorly. Within a few hours I was contacted with a quote and some dates (within 48 hours) they could come complete my project. Although there was a 2-hour window for my project, Ricordo arrived promptly at 4:00 and got started right away. I'm not sure it took him even an hour to fix my shelves. These shelves are incredibly sturdy now (and they look great)! I will definitely be calling Fixer the next time I have a home project.

Called to have toilet fixed because won't stop filling...repair man showed up, BO stunk my entire house up...tells me the filler needs to be replaced and it's a 10min repair...doesn't have parts and wants me to pay $75 an hour for him to drive to two stores and back for material. Costs me more for him to drive around than a 10 minute repair.

Save your time and money, use another company!!

Generally, they are overpriced. But the biggest problem is their expanding into new markets when they are completely understaffed. I'm in the Seattle market and scheduled a follow up appointment to an original appointment 2 months ago. I get confirmed for the appointment and wait three weeks. The fixer arrives and tells me he doesn't have the time to complete the job today. They try to reschedule me and tell me the earliest is two weeks out. Why did they incorrectly estimate the time it would take to do the job and only find out the day of the appointment? Why did they not reschedule me right away when I booked three weeks ago? Why do they not try to rebook me ASAP as I'm waiting on them to complete a job I originally scheduled almost 2 months ago? Taking my business elsewhere.

I've had a number of positive past experiences with Fixer, but this last one did not sit well with me. The team - a fixer and a trainee - took two hours for a 2x 1:1 pendant light swap, and mere minutes after they left I realized they caused another light not to work. I reached out to try and get someone to come back out that day, but no go, so the next day (and some dark cooking) had to suffice. I spoke with the concierge and asked them to, in addition to the person coming to fix the issue the following day, have the manager call me, as I had an issue with how long it took, and the clear slowdowns caused as part of the training process. I don't mind my place being used for training - we all have been there - but not on my dime. Although the issue was fixed the next day and was related to the work that was done by the Fixer team, and I was credited for some of the time taken by the trainee, my request for a manager callback went ignored. Not sure why that is, but since the manager doesn't want to hear my feedback on the experience and the billing situation caused by the trainee, I'll provide it here.

I used Fixer to install a new lighting fixture.They got back to me right away with a quote which I thought was a fair price. Scheduling was easy and on the day of the visit the techician showed up precisley at the scheduled time and was friendly and professional and did good work. I will definately be using them again.

We've used Fixer three times.  The first time, Chang solved my problem so quickly that I was able to have him do another task to fill the hour.  The second time, he was unable to solve my problem SO DID NOT CHARGE ME!!  The third time, Patrick completed two tasks--carpentry and installation of a garbage disposal--in just a little over an hour.  I am very impressed with these guys and have already arranged to call them again.

I needed doors cut after carpet install.  Job was completed within 24 hours of request and completed efficiently and correctly.  Nathan was professional, knowledgable, and prompt.

My experience with this business was literally the worst experience I have ever had with a vendor or contractor.

My initial issue was needing to replace a faucet cartridge on my tub to adjust the water which was estimated to take 1 to 1.5 hours. The tech that came out was on the phone the whole time w/ John P. (he refused to give me his full name but I saw it on the caller ID) the lead trainer. It was clear she was struggling with the job. I would have been ok w/ her saying that she couldn't complete the job and I would have paid her for her time. Instead, I got an update on the app saying that the time estimate to complete the job changed from 1 to 1.5 to 4 to 5 hours. I hadn't planned on it taking that long and had to return to work as I had to take time off yesterday (and most of the next day) to be home to deal w/ this. She left after two hours without replacing or repairing the cartridge and reinstalled the faucet backwards so that the hot / cold lever was on the wrong side. I then immediately got a bill for $250 w/ the faucet installed incorrectly and the original issue unaddressed.

Later I noticed that the bathroom directly below the one where the tech was was now soaked in water. I notified Fixer of this as well as the original issue not being resolved and the faucet being installed backwards, and a second team came to try to fix what the first tech had done. They said there was now a leak in the wall behind the faucet that the tech had worked on and turned the water off. They called John P. He said he couldn't do anything and I would have to call customer service. I repeatedly asked for a contact (name and number) of someone at Fixer to help me resolve the issue. He would not provide it nor would he provide his own name or contact number, though I saw his first name and initial of last name on the tech's phone. I could hear when he was talking to the tech saying I'm sorry you have to deal with this @#$$ referring to me! At no time did he ever apologize to me for anything that happened or give any other suggestions about how to fix the issue they had caused other than tell me I had to call customer service.
I did get a call from a customer service rep who said they could perhaps turn it into their insurer but that would take a long time. Her attempt to solve the problem was to provide some referrals for a plumber at my expense to correct an issue they caused. When I insisted that someone who could resolved the issue be sent today since at this point I don't have any water rather than having a plumber come out they sent a 3rd Fixer team. After a couple of hours, they said they couldn't fix it. The customer service rep said that if their team could not address the issue she would have a plumber come out. That didn't happen.

After three visits from Fixer I still didn't have the original, quite simple issue addressed, had no water at all and a leak in my walls!
After it became clear they would not adequately address the issue, I called a plumber. He identified the source of the leak in about 5 minutes and cleaned the cartridge which corrected the issue that I had called Fixer about in the first place. Unfortunately, this resulted in a significant bill that I now had to pay, as well as additional tiling work around the tub faucet which he had to rip out to repair the leak. I haven't even looked into the possible damage in the walls yet from the leak.

At every turn, this company could have resolved this issue and for some reason chose not to. I really wanted to like this company as it appears they are very pro LGBTQ and employ quite a few women at their company which is atypical in my experience. What a disappointing, demoralizing experience.

Best thing since sliced bread.  The fixers are super qualified and on time and very nice to work with.  I've uses them twice now and it's been super helpful in mounting my tv which was way too heavy for me to even attempt.

I will 100% be using Fixer again for any work we need done at our condo. They are extremely quick in responding to requests and we'll priced. Kenny was our technician and he was awesome! We had him out to do some electrical work. He explained everything that he was doing and kept us well informed. Not to mention he was extremely friendly.

Been putting off that home improvement project? Got repairs you need done but not sure you can swing it? You need to call Fixer, seriously. So easy and so quick and so convenient, it's worth every cent, and then some.

Kudos to Ricordo P. for dealing with a highly inappropriate neighbor of mine who was hawk-eyeing him, starting an argument and blasting his horn while he tried to work. He handled the inappropriateness of this man with extreme professionalism. He also was friendly to both me and my dog (who was initially scared of the suitcase wheels), efficient, worked quickly, and repaired the step. Thank you a million!

I messaged the business for a quote to replace kitchen faucet, and conversation was normal until I ask his next week's schedule. Suddenly the owner just replied: due to a previous fixer visit, we can't provide you services at time or in the future. I was very confused, as I never used them before. I am glad I didn't let someone in who isn't operating normal and I certainly don't need a handyman service like this anytime now or in the future.

It took 2 techs to visit and hang 3 pendant lights and run a new outlet, WTF? Twice the estimated time and overv$1,000!
I asked that the first tech return, but no and  the second guy spent 2 hours troubleshooting the problem.
Service is a nice and convenient concept, but I'll hire professional next time.
Both gentlemen were nice and professional, but neither worth $100+/hr.

I've called them a few times for different projects and they always do a great job. The system they use is very convenient and pricing is not bad.

I will be using Fixer from this point forward. I absolutely love their online booking system. I just finished having electrical work and a ceiling fan installed done by Ricordo. He was very knowledgeable, fast and provided great customer service. I'm super happy I found this company. Can't say enough good things about Fixer. Thank you!

Ive used Fixer 3 times now and each time the people they send are top quality individuals. Experts at their crafts and professional as they come. This SHINING review was spurred by Charles J and Wylie M coming out to replace my door. These dudes were amazingly cool! They shared my very laid back personality, but, were also swift with their supply shopping and installation. I cant rave enough about them!!!

Of course there will be other reviews on here that will speak to the contrary. But, in my opinion, i unequivocally recommended Fixer for any home repair needs.

Booking was easy for a bathroom caulking job. The guy showed up on time but did a lousy job. Didn't remove old caulking properly and the new one started to be peeling off  just a couple days later. If you need any serious work hire a professional instead.

I have not used a handyman service in quite some time. I looked at Yelp and wrote to two different services and decided to go with The Fixer.
Pedro showed up and did a fabulous job. He was quick, efficient and personable. I had a varied list and he was able to complete everything! I'm going to request him again as I need some additional work done in the near future!.

These guys are great - friendly, affordable, professional.  Highly recommended.

We discovered a leak in a pipe from our kitchen sink on a Sunday, submitted a work request online that evening, and it was fixed on Monday.  He had a replacement part on him and we were charged only for the hour visit.

Additionally, Edgar was experienced and professional and was able to fix an issue with our master bathroom faucet within the hour, as well.

The online request form does require that you provide a CC number, and while we did so with trepidation, it all worked out find and indeed made  the payment process seamless when the work was completed.  They are a very user friendly high tech operation - everything done online or via text.  

If we encounter other household repair issues in the future we will certainly consider reusing Fixer.

Fabulous! Monkeyed around for 2 days trying to get something scheduled on Thumbtack. So intrusive they took my cc # and tried to make me download app.

The guys took care of me literally within an hour and Edgar was charming, clean, efficient and nice to my Daisy. I'll use them all the time!!!

I've hired thru Fixer twice already, each time involving multiple jobs (including light electrical). In both instances, Fixer was very responsive to my online requests for quotes and schedules. The handy persons sent were extremely professional, friendly and honest. Great work results both times. They skew towards the higher end of rates, but both handy people spoke well of the Company, which says a lot these days. I definitely will use them again and recommend them to others.

Fixer was great!
John showed up on time and did two tasks that I've been needing done for the longest time. John even stayed late to fix an item that the original repair did not work for.
I had two items fixed. The first was a pipe that burst on the roof this past winter that provides water to a hose. The second was a power outlet that hasn't worked on the roof since we purchased the house. Both now are working and should be good to go for the future winter.

The lack of the 5th star is two fold.
1) I first tried to schedule the repair a week or two ago, but my message apparently got lost in their inbox
2) There was a shopping fee that I didn't realize would exist. Looks like the shopping time was not included in the hourly rate which is great, but at first I was surprised to see a per item cost and a shopping fee. $50 is still likely less than what the regular hourly rate would have been.

Overall, I will definitely be using them again and will create a list of things I need done around the house.

Two Fixers, Ishmael and Toufit, came in, did a walk through then got to work.  Minor plumbing repairs, little things like adjusting leveler on wire shelving, inserting weather stripping around a/c unit, filling a hole in baseboard.  Their attention to detail made the final results look good and work properly. Big thing was spraying in foam insulation. I had safety concerns about this and there was a snag but the Fixers figured out a workaround that got the job done in an acceptable manner.  Good job on clean up - a real plus.  I've had other Fixers who were not as good.
Loss of a star? I made lots of changes from initial scope of work and the various concierges did not keep up very well.  However they  were very understanding about my building's rules for having paperwork on file - we got it done, finally.  Definitely plan to use again.

Great experience with Fixer. Used them to hang heavy artwork. Will definitely use them for other projects in the future.

We used Fixer to do a bunch of odd jobs around the house.

The booking process was great. They took care to get all the details in advance so they'd show up prepared.

Our fixer, Toufik, showed up exactly at 9a as scheduled. We did a walkthrough and he got right down to work.

Very happy with the results. I will use Fixer again.

8/2021  They took care of installing something for us and painting afterwards.  They did a nice job and it looks great.  On time and professional.  Nice job everyone!

This company is awful. I've tried using them 3 times, each with terrible results. They have zero communication when they are running late. On two separate occasions, an hour had passed with no fixer and no update, only for this company to cancel and try to reschedule. Terrible and unreliable. Do not use them!

I was VERY pleased with the 3 tasks my Fixer completed! He installed a motion doctor light and camera over my garage, installed a lazy Susan in my cupboard and replaced a rubber ring (that lines the door or my clothes washer. I had all the parts on hand, but had no clue how to install them. His work was professional and he worked quickly!! Highly recommend this company!!

The communication from this company is pretty good. We used them for a few projects and 2 out of the 3 times they were on top of it!

I will say, the work was hit or miss. We were impressed by some of it, like dry walling, but painting was spotty. We were trying to sell our house and realtor actually made us have two places repainted after Fixer painted them Not ideal.

Overall, I think it depends on who you get to complete the project. Prices are very reasonable and they have good communication which can be hard to find.

While I did not get to the point of using their services I did get to schedule an appointment.  I experience a quick response from them.  That is why I gave them a three star

However, I was told by Fixer today, after I had already scheduled my appointment, that they are currently not servicing 60623.  It would be good if they updated the map because their map service area completely includes 60623.  

I was really looking forward to their work.

We asked a Fixer first to repair our dishwasher that suddenly stopped draining, and it wasn't clogged. He made some adjustments, showed us what the problem seemed to be so that we would know if it happened again. When he finished, we took him to see a glass shower door that was starting to shift and stick when we tried to open it.

After two trips, the door was fixed. It was a complicated job, and the Fixer who started it, came back when it wasn't quite right.

It was expensive to complete the work, but it was worth it. The shower door was done well and looks good. An earlier attempt to fix that shower door was less than professional.

Very very low quality work.  Scratched our bathroom cabinet and denied doing anything wrong.  Second time we've been disappointed.  

Do not hire these guys!!!

After using yelp for many years, this is the first time I am commenting.  Should tell you something.

Toufik was great, very knowledgeable and efficient. I would hire Fixer again without hesitation

Fast response time. Requested a quote in the morning and they were able to come out the same day. Had them Install a ceiling fan. Work was done professionally, I was very satisfied with the results. Will definitely use them again for any projects that come up in the future.

I needed a handyman to fix a few different tasks around my home and I could not have been more impressed with their service!  From my initial outreach for a quote and scheduling, to the handyman Carlos, who came to fix everything, they were top notch!  This will definitely be my go to for anything I need done!

I scheduled an appointment with Fixer for 4 pm on a Friday. I had to leave work early and drive through Friday traffic to make it on time. At 4:15 I contacted fixer and asked where my fixer was? They apologized and said that my fixer wasn't coming but that they could send another fixer at 5:30. I agreed, but had other errands to run in the meantime which meant I had to hustle through Friday traffic yet again to make it on time for the 5:30 appointment. I got there on time for 5:30.
At about 5:45 I contacted fixer and asked where my fixer was. Fixer told me, for the second time in the same day, that my fixer wasn't coming. Fixer then had the audacity to ask me if I would like to reschedule. This company is completely unreliable and unprofessional.

Made an appointment with Fixers last week to come out today.  My appointment was at 2pm.  The night before I heard nothing so I reached out to Jayme to find out how the process goes.  I didn't know I needed to provide a cell phone number for a confirmation/follow-up(It would've been nice to know this upon scheduling appointment but okay).  After setting up an account and entering my payment information, all was set.  Today I waited for an hour for someone to show up.  I didn't get a text, or call saying what happened.  At 3pm I alerted Fixer that no one had shown up and that I was cancelling the appointment.  I was no longer interested in the service and wanted my debit card information deleted.  At 3:15pm I get a cell message from someone from fixer saying he was at my front door.  At this point I am no longer at home and family had to tell him that the appointment was cancelled and that he was suppose to be here at 2pm.  The Fixer guy said, oh okay then proceeded to stand on my porch/grass for the next 30-40mins.  After noticing he was just there hanging out my sister asked him, if there was a problem?  He said, His phone was dying and he needed to call his ride to come back and get him What? your ride? So you just gonna hang out on my lawn? Hire at your own risk kids! This was a wasted day off work and, this is not how I do business! Do better Jayme!!!!

I had a leak from my humidifier. They worked quickly and the price was great. Fixed good as new.

The fixer I had a couple of weeks ago was very professional and value customer's time, although they bill on minute basis. More importantly, the price is absolutely reasonable, without compromising service quality. The company are 2 years old, and does not take anything for granted. I hope they can grow their network fast.

PS: Their main channel to communicate with customers is texting system. Some representative can make a call if requested.

So. I grew up in a home where my dad fixed everything. Literally everything. The struggle of having a handy man in the city is real and we have used Handy and were not thrilled as a lot of larger property management companies use Handy and as a lowly single property home owner you fall lower in priority.

Love how you do all the communication through text and email and app and they showed up on time, were super fair for price and estimated work. SO HAPPY. I'll be using them for everything now.  Edgar could not have been nicer if he had tried.

Now I will fix everything in my house whenever it comes up :)

I decided to give Fixer a couple more stars.  They did contact me Sunday night and were apologetic and sent out a fixer on Monday night to fix the issue.  However now the ceiling light that the fixer hung seems to not be fully secured to the ceiling.

You guys have been a great help. Thank you for all the work you did. This review might be a little late but I still want to give you guys a good rating. So yeah... :) Have a great day ahead!

It can be hard to find a good handyman for smaller jobs, and I had a good experience with Fixer. The whole experience was smooth, from filling out the web form to texting with the Fixer team to the guy showing up at my house (on time). Carlos R was fantastic too, repaired everything I needed quickly and well within the estimate they sent. Will definitely use them again.

I requested quotes from a few places on yelp to replace a gfi outlet in the kitchen and Fixer's estimate was the most reasonable and they were available the soonest which was very much appreciated. The tech arrived on time and was able to complete the job with no issues.

All the communications happens quickly thru txt which was also nice.

I would definitely use FIXER again !

Very responsive and very professional. I took advantage of the Yelp coupon which made the rates more competitive.
Wylie was the contractor and he completed the 2 small jobs I had requested pretty quickly. Seamless experience overall. Highly recommended.

Had a problem with my washing machine overflowing. The guy came (we both wore masks, as required by Fixer thankfully) and was able to identity and fix the problem in under the expected time. Something having to do with hoses and pressure. He unscrewed the front of the washer; had never seen that before. Thankfully I won't need to replace the combined washer/dryer unit quiet yet! Will happily use again next time I need something like this.

Over 3 hours late with no apology! I had to reach out to see where they were. Kept saying 1 hour.  
The Fixers themselves are always great.. but the customer service really needs to be fixed.

They were able to fix and mount TVs. I had selected them specifically because I also wanted to google doorbell nest installed. We're unable to do that.  

I would not advise them for any type of smart home installation. I'm gonna have to call somebody else now.

Took 1.3 hour to fix the toilet leak. Very
professional!!

Edgar did an amazing job for me.  He came through the house, determined the scope of the project, then provided an on the spot estimate (which was very accurate after the fact, something of which I'm always appreciative.).
I couldn't be more pleased with Edgar's work; he knew precisely how to replace my switches with digital equivalents, banged out a couple of faulty outdoor outlets, and even replaced some hard to reach lightbulbs.  
I'm pretty picky when it comes to reviews, especially about home repairs.  If this is typical of Fixer, be sure I'll be calling them again for my next home repair.

Luis from Fixer unclogged a basement sink and repaired a washer hose leak. Friendly, fast service that was far less expensive than my regular plumber. This is the third time I've hired Fixer for repairs, not only because they're extremely competent but because I like their social mission. I see that now during the pandemic they have video service calls so you don't even have to have someone come to your home, but can still get expert advice.

Unhappy with handyman, unprepared, unprofessional and late. Tried to charge me $119 for an hours work when actually rain nixed the appointment. Unable to speak with anyone over phone, only text. Scam

Cancelled on me last minute (14 hours notice) with no explanation. I had already declined other estimates and hoped to use them for future projects and odd jobs. Save yourself the time and grief of scheduling your day to accommodate and go with someone else.

michael came to put up my mirror hanging ..it looks great would use them for any other tasks

This was my 3rd time using fixer and they have yet to let me down! They are always on time, professional, efficient, and customer friendly. I love that instead of stressing out over projects, I can just call fixer and they get the job done with excellent quality and a fair price. Probably my new favorite business!

I've used fixer twice now to install more complicated light fixtures and both times have been impressed. This second time especially, one of the fixers formerly built houses and his knowledge showed as he gave me some valuable advice on another project. They both arrived early, were extremely nice and were careful with the home, even bringing little slippers. Would definitely reach out again for projects!

The customer service has also been fantastic - from following up and helping to schedule to the overall ease of booking.

Upfront pricing , very structured with communication through their work. We have used them twice both for minor plumbing : bathroom work. Both the folks that came over were helpful, clean, and did a great job.

This is the handyman service we've been missing in our lives!

We need to play musical chairs with a ceiling fan in our house along with installing two new ones. Edgar and his trainee Jalen were on time, friendly, and so very efficient. Not only did they save us a ton of time and grief, but the experience was especially pleasant.

There is no doubt we will be contacting Fixer next time we have a small project that is above our abilities.

Our toilet flooded and we believed it was due to our son flushing a comb down it. I called fixer, and they had Chang and Ismael arrive the same day. In less than an hour Chang was able to diagnose and fix the problem. He knew right away it wasn't due to a clog but that it was a piece in the tank that wasn't holding the water in. They went quickly to the store and got the piece and fixed the issue in under 10 minutes. I highly recommend this company! And Chang and Ismael!

I had two little jobs that had been hanging around my neck for several months. Finally, with a 30 person event happening at my house that night, I submitted a work request with Fixer at 8:00 on a Monday morning. In a little more than an hour, Edgar arrived. He fixed my light fixture in minutes and the rubber gasket on a toilet in a little bit longer.

He arrived 15 minutes earlier than expected. Worked efficiently and was out of my door in close to an hour. Worth every dollar in my book.

Fixer is amazing.  They can do anything, and always do it well with a smile!!  I so very much appreciate having help with things I can't do or don't think I can do well ... And I know that it will be a job well done.

Fixed the issue -- it wasn't a straightforward one and the original fixer didn't hesitate to call in some help. The whole experience was fairly priced, open throughout the process, and produced great results.

Patrick and Yosef were great and were absolute professionals. They came in as scheduled, provided feedback and guidance on the projects, and executed the tasks without fail. 10/10 would recommend and also hire Fixer again for future home projects.

Becky was excellent. Highly highly recommend this company. Ask for Becky!  Cleared our drains better than any plumber we've ever hired, & did it quickly

The owner contacted me right away and had a very reasonable price.  He was also able to come out very quickly and got the job done in a hassle free manner.  

I would highly recommend things 2 fix!  I had my kitchen faucet replaced.

why do I need to give them all of my credit card information before I have any price on any thing?!  I do not see any prices.  I did not get an estimate.

You will get quick email responses but the process is not well managed. First time they sent a guy that was unable to do the requested work. Wasted day. Second time the guy was very nice but I had to provide a ladder (good thing I had one). He ended up doing nice work but the management of the entire process was poor.

I was pleasantly surprised by the professionalism and efficiency of the team I will gladly hire them again. Great job!
Also, with Fixer I had easy and friendly communications - I hily recommend this company.

Used Fixer to come out for a couple electrical jobs. They were on time, communication was great, software is top notch esp for a handyman company, and pricing was reasonable. Thanks to Luis M! He is great!

The Fixer folks are fabulous! Last fall they worked on my tub faucet leak. It was a tough job. Recently, the leak came back. Today Steven S. did an amazing job and solved the problem. Best of all, I was not charged. That, my friends, is how you treat your customers. Thanks, Fixer and thanks, Steven! You all are the best!

WOW...just wow.  We had some closet doors that fell off and we needed one of the metal handles put back on.   Patrick came at the exact time he said he would, and he was efficient, professional and safe.  He wore a mask, took off his shoes, and went above and beyond what I expected for my first experience hiring a handyman in Chicago.     I cannot say enough about using this company.   I will definitely use Fixer and request Patrick for my next job.  I've already referred him to a friend.

Needed to have an old utility sink removed and scheduling it with Fixer was simple and the work was done quickly and well by the employee. Already planning on having them come out to do some other things around the office and at home!

$129 down the drain for less than an hour of work having nothing fixed than screwing a door knob back on. Everything else was above their pay grade(!! At $129 an hour!!)  or would need more time to fix (and btw instead of recommending a replace they would go at it for more hours and per a true professional their suggested solution not viable long term).  Not handy in any sense of the word.  Concept is great and convenient in theory. Dispatcher responsive but quality of technicians questionable.  Don't count on them fixing the simplest of things otherwise you will be disappointed.  Will never use again.  Avoid this type of service.  They're out to bill their hourly much like attorneys and accountants but with no work quality guarantee.  Do not leave your credit card on file as they will charge you automatically and you're in no position to handle a situation where they did not deliver.

I had a really great experience with Fixer - they are an awesome company. Basically they've incorporated the best of mobile booking service with the best of handyman/repair service.

I had a drywall repair and they showed up right on time. Due to the situation specific to my drywall I had two work sessions. Both time, the fixer that came was really professional, knowledgeable and courteous. The first time, D'Angelo came and worked for an hour. The second time, Ian came and spent about two hours finishing up the job.  They did great work and cleaned up after themselves. I highly recommend them.

The nice thing about their mobile solution is that you can go online and book a specific time that you want. After you submit the booking, you get a text message and you can text back and forth with their main office about your project. They confirm everything with you. Then the night before your appointment at 8:00pm sharp, you receive an automated text with the name of the professional that will be showing up to your job.

If anything arises, you just text back and forth with the main office. This excellent communication channel made everything so much easier.

And after your job is finished, you get a text with a link to review and pay your bill (and add a tip if you like). Completely mobile. Just the way I like it.

My boss hired Fixer to come do some work around our small school.  Kat was awesome! She was efficient, friendly, a clear communicator and really cool.  She fixed a bunch of stuff the kids had worn down over time- toilet paper holders, door hinges and installed some shelves, anchored some furniture for safety.  The biggest thing she did is what our contractor DIDN'T do: put handles on the cabinet doors and fix some track lighting that HAS NEVER WORKED.  We even had an electrician tell me, You are going to have to re-wire, blah, blah, blah but Kat spent twenty minutes on a ladder and they WORK now!  Highly recommend!

Issue with fixer is that schedulers and concierge have no idea how long tasks take. My fixer scheduled for 3:30 came at 7:00.  They cannot actually give you an accurate time.

Unfortunately the problem with smoke detector was not fixed. Simple issue of battery replacement was too high to reach. He left and one hour later beeping started again. Disappointing experience. So after $94, I have to hire an actual electrician.

Phenomenal experience from start to finish!

Let's start with the booking process - so simple! Everything done online , could easily pick an appointment convenient for us, including going into late evening.

Next, the punctuality - showed up perfectly on schedule (in fact we weren't ready and D'Angelo our Fixer was kind enough to wait).

We had a lot of odd jobs around the house - the most time consuming of which was putting up wallpaper. D'Angelo was clearly experienced, gave a fair estimate of the time and did a phenomenal job.

Finally , settling up was so easy, he set a clock for the time spent doing active work and charge was exactly proportional to time used . Spoke to 3 different handymen and their rate was the most fair and hastle free.

I will request D'Angelo the Fixer anytime we need a hand around the house !

We used Fixer for the first time today and had a fantastic experience.  We hired them to install a ceiling fan and he was on time and got it installed within the hour.  He was very professional and it looks great!!  I will be using Fixer again.

Highly recommend for a variety of tasks! We've used Fixer for pluming and thermostat help and have been very pleased! They are the go-to solution for small jobs but bigger than DIY. Edgar was our fixer this morning and was great!

Outstanding customer service!  I needed same day service at my home.  While the Fixer could not come that day, they gave me the names and numbers of other reputable electricians in the area.  I was really impressed with their helpful service, and I would certainly come back to them.  They deserve to be the top of the Yelp list.

Katie and D'Angelo were total pros.  They wore booties to protect my flooring/carpet... they seemed to have every fix-it tool known to man and womankind.  Katie even has this intense infrared light leveler that was very cool.  

They hung an extremely large mirror over my couch and it looks awesome.  It makes the room.  And I never could have hung this mirror by myself.  

You guys only get five stars because Yelp doesn't allow 100.

My go-to.  We just finished a major renovation of our house, but we had lots of little things that needs attention.  I tired Fixer for a simple paint job and leaky sink, and after their professionalism, communication, and work I was impressed.  They are also a Public Benefit Corp with apprenticeship and training for their employees.  Mission driven too?!  Love it.

The process of scheduling through their website is also smooth and another reason why they are my go to.  Instead of awkwardly trying to explain over the phone to someone, you get a text confirming the time slot and request for pictures.  Based on the pics, you get an estimate of hours.  Work gets done, auto-pay like Lyft, drop a tip if you'd like, and done.  

Final bonus - they are honest about what they CAN'T do.  We had a leak under our tub.  The guy inspected it, found the issue, said it's beyond their type of handyman work, and within 10min they texted me referrals to plumbing companies with the right hardware and expertise.

I really appreciate Fixer.com service.

I've had minor repair work that I've noticed living in my home for the past 10 years.. Whenever I'd get the enthusiasm to reach out to any other company on Yelp to request a quote, I'd be met with: That project is too small of a job, so we're not coming out for just that.  

I'm glad that I got the whim to check yelp again recently and came upon Fixer.com.  They charge hourly, so they don't really care if a job is too little.  You just start out by going on the website, creating an account, and then selecting a date/time (it can be the same day even), and then Jayme will respond right away to confirm the appointment.

I had a crumbling wall amongst many other issues in my home.  Jayme coordinated for Chang and Katie out to my home today and they did a fantastic job of tackling the problems I had requested to be addressed.  They were both very knowledgeable about what they were doing and they did a great job explaining things to me.  And I feel like they both had strong integrity, as they would state that they were stopping the clock whenever appropriate so that I wouldn't be charged for any moments where they weren't working.

I really appreciate that a service such as this exists for people who are not confident in repairing small jobs on their own.  I'm excited to continue to work with Fixer.com on other projects that I had been thinking about over the past 10 years.  I fully believe in them and have the utmost confidence in Katie, Chang, Jayme and the whole team.

This is a great handyman service - I had a leaking toilet that they came out to fix. 8 months later, the problem recurred, and I was dreading paying for someone come out again. I spoke with Fixer and they were happy to do a follow-up repair free of charge. Really quality customer service!

These guys are great!  Moved into a new place and had a few different projects that covered different specialties (plumbing, electrical and locksmith). Ricardo came in and got it all done and was courteous and thorough in his job.
I'm calling again when I need another job done!

Issue with fixer is that schedulers and concierge have no idea how long tasks take. My fixer scheduled for 3:30 came at 7:00.  They cannot actually give you an accurate time.

Unfortunately the problem with smoke detector was not fixed. Simple issue of battery replacement was too high to reach. He left and one hour later beeping started again. Disappointing experience. So after $94, I have to hire an actual electrician.

Phenomenal experience from start to finish!

Let's start with the booking process - so simple! Everything done online , could easily pick an appointment convenient for us, including going into late evening.

Next, the punctuality - showed up perfectly on schedule (in fact we weren't ready and D'Angelo our Fixer was kind enough to wait).

We had a lot of odd jobs around the house - the most time consuming of which was putting up wallpaper. D'Angelo was clearly experienced, gave a fair estimate of the time and did a phenomenal job.

Finally , settling up was so easy, he set a clock for the time spent doing active work and charge was exactly proportional to time used . Spoke to 3 different handymen and their rate was the most fair and hastle free.

I will request D'Angelo the Fixer anytime we need a hand around the house !

We used Fixer for the first time today and had a fantastic experience.  We hired them to install a ceiling fan and he was on time and got it installed within the hour.  He was very professional and it looks great!!  I will be using Fixer again.

Highly recommend for a variety of tasks! We've used Fixer for pluming and thermostat help and have been very pleased! They are the go-to solution for small jobs but bigger than DIY. Edgar was our fixer this morning and was great!

Outstanding customer service!  I needed same day service at my home.  While the Fixer could not come that day, they gave me the names and numbers of other reputable electricians in the area.  I was really impressed with their helpful service, and I would certainly come back to them.  They deserve to be the top of the Yelp list.

Katie and D'Angelo were total pros.  They wore booties to protect my flooring/carpet... they seemed to have every fix-it tool known to man and womankind.  Katie even has this intense infrared light leveler that was very cool.  

They hung an extremely large mirror over my couch and it looks awesome.  It makes the room.  And I never could have hung this mirror by myself.  

You guys only get five stars because Yelp doesn't allow 100.

My go-to.  We just finished a major renovation of our house, but we had lots of little things that needs attention.  I tired Fixer for a simple paint job and leaky sink, and after their professionalism, communication, and work I was impressed.  They are also a Public Benefit Corp with apprenticeship and training for their employees.  Mission driven too?!  Love it.

The process of scheduling through their website is also smooth and another reason why they are my go to.  Instead of awkwardly trying to explain over the phone to someone, you get a text confirming the time slot and request for pictures.  Based on the pics, you get an estimate of hours.  Work gets done, auto-pay like Lyft, drop a tip if you'd like, and done.  

Final bonus - they are honest about what they CAN'T do.  We had a leak under our tub.  The guy inspected it, found the issue, said it's beyond their type of handyman work, and within 10min they texted me referrals to plumbing companies with the right hardware and expertise.

I really appreciate Fixer.com service.

I've had minor repair work that I've noticed living in my home for the past 10 years.. Whenever I'd get the enthusiasm to reach out to any other company on Yelp to request a quote, I'd be met with: That project is too small of a job, so we're not coming out for just that.  

I'm glad that I got the whim to check yelp again recently and came upon Fixer.com.  They charge hourly, so they don't really care if a job is too little.  You just start out by going on the website, creating an account, and then selecting a date/time (it can be the same day even), and then Jayme will respond right away to confirm the appointment.

I had a crumbling wall amongst many other issues in my home.  Jayme coordinated for Chang and Katie out to my home today and they did a fantastic job of tackling the problems I had requested to be addressed.  They were both very knowledgeable about what they were doing and they did a great job explaining things to me.  And I feel like they both had strong integrity, as they would state that they were stopping the clock whenever appropriate so that I wouldn't be charged for any moments where they weren't working.

I really appreciate that a service such as this exists for people who are not confident in repairing small jobs on their own.  I'm excited to continue to work with Fixer.com on other projects that I had been thinking about over the past 10 years.  I fully believe in them and have the utmost confidence in Katie, Chang, Jayme and the whole team.

This is a great handyman service - I had a leaking toilet that they came out to fix. 8 months later, the problem recurred, and I was dreading paying for someone come out again. I spoke with Fixer and they were happy to do a follow-up repair free of charge. Really quality customer service!

These guys are great!  Moved into a new place and had a few different projects that covered different specialties (plumbing, electrical and locksmith). Ricardo came in and got it all done and was courteous and thorough in his job.
I'm calling again when I need another job done!

Issue with fixer is that schedulers and concierge have no idea how long tasks take. My fixer scheduled for 3:30 came at 7:00.  They cannot actually give you an accurate time.

Unfortunately the problem with smoke detector was not fixed. Simple issue of battery replacement was too high to reach. He left and one hour later beeping started again. Disappointing experience. So after $94, I have to hire an actual electrician.

Phenomenal experience from start to finish!

Let's start with the booking process - so simple! Everything done online , could easily pick an appointment convenient for us, including going into late evening.

Next, the punctuality - showed up perfectly on schedule (in fact we weren't ready and D'Angelo our Fixer was kind enough to wait).

We had a lot of odd jobs around the house - the most time consuming of which was putting up wallpaper. D'Angelo was clearly experienced, gave a fair estimate of the time and did a phenomenal job.

Finally , settling up was so easy, he set a clock for the time spent doing active work and charge was exactly proportional to time used . Spoke to 3 different handymen and their rate was the most fair and hastle free.

I will request D'Angelo the Fixer anytime we need a hand around the house !

We used Fixer for the first time today and had a fantastic experience.  We hired them to install a ceiling fan and he was on time and got it installed within the hour.  He was very professional and it looks great!!  I will be using Fixer again.

Highly recommend for a variety of tasks! We've used Fixer for pluming and thermostat help and have been very pleased! They are the go-to solution for small jobs but bigger than DIY. Edgar was our fixer this morning and was great!

Outstanding customer service!  I needed same day service at my home.  While the Fixer could not come that day, they gave me the names and numbers of other reputable electricians in the area.  I was really impressed with their helpful service, and I would certainly come back to them.  They deserve to be the top of the Yelp list.

Katie and D'Angelo were total pros.  They wore booties to protect my flooring/carpet... they seemed to have every fix-it tool known to man and womankind.  Katie even has this intense infrared light leveler that was very cool.  

They hung an extremely large mirror over my couch and it looks awesome.  It makes the room.  And I never could have hung this mirror by myself.  

You guys only get five stars because Yelp doesn't allow 100.

My go-to.  We just finished a major renovation of our house, but we had lots of little things that needs attention.  I tired Fixer for a simple paint job and leaky sink, and after their professionalism, communication, and work I was impressed.  They are also a Public Benefit Corp with apprenticeship and training for their employees.  Mission driven too?!  Love it.

The process of scheduling through their website is also smooth and another reason why they are my go to.  Instead of awkwardly trying to explain over the phone to someone, you get a text confirming the time slot and request for pictures.  Based on the pics, you get an estimate of hours.  Work gets done, auto-pay like Lyft, drop a tip if you'd like, and done.  

Final bonus - they are honest about what they CAN'T do.  We had a leak under our tub.  The guy inspected it, found the issue, said it's beyond their type of handyman work, and within 10min they texted me referrals to plumbing companies with the right hardware and expertise.

I really appreciate Fixer.com service.

I've had minor repair work that I've noticed living in my home for the past 10 years.. Whenever I'd get the enthusiasm to reach out to any other company on Yelp to request a quote, I'd be met with: That project is too small of a job, so we're not coming out for just that.  

I'm glad that I got the whim to check yelp again recently and came upon Fixer.com.  They charge hourly, so they don't really care if a job is too little.  You just start out by going on the website, creating an account, and then selecting a date/time (it can be the same day even), and then Jayme will respond right away to confirm the appointment.

I had a crumbling wall amongst many other issues in my home.  Jayme coordinated for Chang and Katie out to my home today and they did a fantastic job of tackling the problems I had requested to be addressed.  They were both very knowledgeable about what they were doing and they did a great job explaining things to me.  And I feel like they both had strong integrity, as they would state that they were stopping the clock whenever appropriate so that I wouldn't be charged for any moments where they weren't working.

I really appreciate that a service such as this exists for people who are not confident in repairing small jobs on their own.  I'm excited to continue to work with Fixer.com on other projects that I had been thinking about over the past 10 years.  I fully believe in them and have the utmost confidence in Katie, Chang, Jayme and the whole team.

This is a great handyman service - I had a leaking toilet that they came out to fix. 8 months later, the problem recurred, and I was dreading paying for someone come out again. I spoke with Fixer and they were happy to do a follow-up repair free of charge. Really quality customer service!

These guys are great!  Moved into a new place and had a few different projects that covered different specialties (plumbing, electrical and locksmith). Ricardo came in and got it all done and was courteous and thorough in his job.
I'm calling again when I need another job done!