Best Plumbing Services in Jacksonville, FL

DDR was very knowledgeable, efficient, and helped solved our problem. Not to mention the techs that came out were super friendly and had great customer service. Highly recommend!

After 17 years it was time for a new in sink garbage disposal. I requested quotes from several local Jacksonville area companies. 2 did not reply. 1 replied with a sales pitch but not the simple service/parts estimate I'd requested until pushed.

Meanwhile, Jerry replied right away with an accurate quote, followed up, was able to make the service/replacement call very quickly within a time frame that worked with my schedule. And the work itself was as quick, clean and very professional while also friendly. As if it were his own sink! He also gave me a great recommendation for a local handyman, which was very appreciated.

We had a small installation. They replied with a quote quickly, were on time and did an excellent job!

Great response time replacing a hot water heater. The other company I contacted never even returned the call!  Nice to have local businesses you can rely on.

Very Quick response on a Saturday!!
The gentleman who came out was very informative and professional. Told me about my options and the cost for all. Even though I as  a homeowner decided not to use them at this time; they provided prompt professional service and I WOULD recommend them as plumbing professionals!

Dan has done several jobs for us, the latest being a dishwasher removal and new install.  We are beyond pleased. He is extremely fair in his prices,  does a great  job and he is very professional and courteous.  We're glad we found him and we highly recommend his company.

I ran into a wonderful employee of McKendree's, Shone,  this morning at a local hardware store.  He was so helpful! He helped me find a few pieces for my DIY project.  If they are this helpful with non-customers, I bet they are even better with their clients! The next time I need a professional, I will be calling McKendree's!

They get it right every time, hard working, to the point, friendly and prices are reasonable! They are my go to plumbing company!

I am the Contracts Manager for a Government subcontractor on NAS Jacksonville.  First, let me say I reached out to Roto Rooter Management to have a conversation about our experience a week ago today and I have received no communication back from Roto Rooter.  I even reached out to their Customer Service Manager to no avail.  When management doesn't care, it shows through to the customer service.  We had a plumbing backup at one of the government buildings.  We called RR out three times for assistance.  After each visit, RR internally schedules a excavation team to come out and make sure they got all of the issue resolved.  This is an awesome practice if it is communicated to the customer.  The third day I called RR to have a plumbing crew come back out, I was told that I needed to speak with a manager.  I asked why I needed to speak with a manager, and no one could provide an answer.  I was told a manager would call me back within 1 hour, so I waited.  An hour passed, two hours passed and no call.  I called RR back and was told the same thing, but I wouldn't just go away so they transferred me from Customer Service to Dispatch.  Let me note here that they are famous for transferring you to another person with no warning.  The person transferring you hasn't told the other person they are transferring you to anything, so you have to start all over with what's going on.  That's definitely poor customer service!  Once I got transferred to the dispatcher, I was frustrated because it made no sense that I had to go through so much to get a plumbing crew to come back out.  The dispatcher that I spoke with was rude and loud and his manager heard him and investigated.  That's the only way I was able to speak with a manager because they continued to tell me that there was not a manager available that I could speak with.  Speaking with the night ops manager is where I gained clarity regarding what was going on.  He told me that I needed to speak with a manager to get an excavation crew.  But I never once asked for an excavation crew.  Never once did the word excavation come out of my mouth.  The manager said, Oh, we can get you a plumbing crew out right away.  Finally, after asking for help for over 3 hours at this point, I got someone to listen to what we needed and send a crew.  The CSR and Dispatcher were going by whatever they had put in their system regarding the excavation that we never asked for and they refused to listen to our needs.  As a professional and a manager, it is imperative that I listen to understand and comprehend the issue before I start running my mouth.  I wish someone within RR would take heed to this lesson.  After this experience, I would never use RR personally or professionally again and I certainly would never refer a headache to anyone.  Learn from my headache and find a plumbing company that not only listens to your needs but one that when there is a problem and you reach out for assistance from their management team, their management team reaches back.

Had a slab leak, they came out fixed it. Some time later.....another slab leak in same location....they came out fixed it and 6 months later here i am again with a slab leak in the same place. Sure it's possible that I could have gotten another leak legit, however unlikely based on the location and timing. Something fishy is going on here. I have decided to go with a different company for this third slab leak.

Fati and Stevo replaced 2 toilets at my house and also completed repairs on a leaking pipe.  All work was outstanding including great customer service.  I would use them again in the future for any plumbing work.

2 gentlemen arrived today to fix our electrical issue. They were professional, kind, patient, and honest. Our outlet wasn't working and needed replaced, they did it right away and quickly. The pricing was reasonable and fair. Overall a great first-time interaction and now we have someone to call for all of our electrical needs! Thanks Y'all :)

Be careful! They double charged me. They came to repair a leaking faucet, just cleaned it because they didn't have the part and then charged me for it. I called the following day again because my faucet was still leaking. They did repair it but charged me again ! That's an expensive leak. They did come quick though........

0 stars. Very unprofessional. They will take your money and leave you in the middle  of a repair. One repair even left  me with a pool of water in my dining room.  I prematurely gave him a good review (as they repeatedly requested) but I regret  it. You will end up paying more to repair his repairs.

I have used them before and would use them again. I have a beef with the price I was charged to install two toilets. Over the phone we had estimated a price based on two technicians with the caveat that the cost could go higher with parts if needed. One technician came and as expected there were some parts needing replacement. However the final bill was over twice what was estimated and I do realize estimating is a challenge. And with only one tech it took longer. So beware of phone estimates. Quality of work was good. But I did feel bamboozeld over the price.

Herzer's plumbing responded within an hour to my online request for quote and service, and was able to schedule my non emergency appointment within a couple days. They took care of our sink issue quickly under an hour and the rate was very reasonable. Friendly local business with great service in Orange Park!

Refreshing to deal with an honest person. After moving into this house 2 weeks ago I have been subjected to my fair share of issues. The previous plumbing company knocked my head off with an exorbitant invoice. Keith was a stand up guy, got the job done at a reasonable price. He also acknowledged my Military Service and offered a discount. In the Rolodex this goes in the event  of future experiences.

It is unfortunate when you must guide a contractor and advise how a repair is to be completed. The same repairman returned to our home to attempt the two jobs originally paid for. This experience references a new kitchen sink and a new bathroom sink and two visits that did not see the jobs completed satisfactorily. The kitchen sink required new drainage piping that initially the repairman advised the cabinetry would have to be cut to access the full extent of the piping to complete the installation of the new sink. I advised the repairman how to avoid this damage to the cabinet that he advised he would not be responsible to repair. My suggestions were successful, and the repair job was competed to 95%. He failed to add the spray hose weight. He completed this repair to our satisfaction during his return visit. The bathroom sink has been attempted twice by the same repairman with a colleague on the second visit and is STILL not complete. The bathroom was renovated with a new countertop, faucet and vessel sink. Initially, the repairman was uncertain how to install the new faucet, claiming the shipping container did not contain the necessary parts for the new faucet. The additional parts to complete the installation were supplied as he was unaware how to finish the job. The vessel sink installation remains unsatisfactory and the same person will not be requested to our home again. The sink was not sealed to the countertop and spun freely loosening the drainage piping. The incomplete seal of the sink was addressed. Within minutes, I was retrieved to review their work. I was presented with a sloppy application of a silicone adhesive beneath the vessel sink to the new countertop. They were advised to redo the application and inquired if they removed the sink as required to apply the silicone properly. Upon a second review, there was a 4-inch bead of silicone extending from the sink bottom out onto the countertop, the back side was not sealed, and the right side of the translucent sink was sealed with a black substance. These two repairmen considered this job completed. No customer should have to advise any professional repairman how to do a job. No customer should have to call a reputable company to complete a job 3 times. No customer should have to pay any company for a return visit to complete a job that wasn't completed correctly the first time. I was advised that these repairman's supervisor was being called to inquire of our cost for the return visit. Fortunately, the supervisor was not as abrasive as his employees and did not charge for the second visit of which we would not have paid for. This job remains incomplete, there remains a sloppy silicone application beneath this sink. The sink will have to be removed from the new countertop, the silicone removed, and the sink resealed properly as it should have been done the first time. We will not recall David Gray to attempt to complete this job for the third time, nor will we be threatened to have to pay again for a job not done right originally. If it were not for the repeat back surgeries I have suffered, I would do the job myself. One last comment, there was a great reluctance to address this second call from the three times I attempted to call in the request and to the apprehension of the original repairman's attitude when he returned to our home. The only reason we believe this return visit was completed was because I addressed the original visit with an electrical supervisor (as a plumbing supervisor refused to return my call) and advised that numerous electrical jobs needed completed. Following an electrical job assessment, the plumbing work was rescheduled. Unfortunately for David Gray, due to the poor plumbing workmanship, the electrical work was not completed by David Gray electric.  Fortunately for us, the electrical work was completed by another company for $400 less than David Gray's quote and additional electric work David Gray said they would not do was done with professionalism and the first time by American Electrical.

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