David Gray Plumbing

Experienced multiple plumbing leaks. Don arrived earlier than I had reasonably expected.  He was friendly, efficient, professional and generous with his knowledge.
The tasks were performed completely, in a timely fashion and with a customer oriented attitude.  Don't know how I could have done better.  (I have used the company in the past, with the same kind of A+ results.

I'd used David Gray since 1994 when I purchased my first home in Jax and immediately discovered it had to be re-piped as you could not have water being used more than one place in the house as a time. I was rinsing dishes to put in the dishwasher after dinner when someone flushed a toilet and suddenly there was no water in the kitchen. We'd planned to renovate that house so it was more practical to do while re-piping. David Gray personally cared and was wonderful to deal with. He took me to plumbing supply & tile stores. We've used the company in 3 homes and until last week always had good experiences. The washing machine apparently developed a clog and sent sudsy water down the hall on wood floors. The first technician they sent was Katia. She was very pleasant and used the back door as requested, but didn't have the proper tools to unclog the washing machine. She called the office to send someone else. If you call immediately request they NOT send Frank. He was a nightmare. He was asked to use the back door about 15' from the washer and dryer. Instead of doing that, he drug his snake tool dripping with nasty water all through our house to the front door. While unclogging the washing machine he somehow caused smelly, dirty water to come up the master shower drain and almost caused the master toilet to over flow. These are on the other end of the house from the laundry. We told him where the outside clean out was and instead of walking behind the bushes where there's a clear path, he walked on the plants breaking several of them. Worst of all he refused to wear the paper booties to cover his feet. So, if you want someone who drips dirty drain water all over your house, gets his dirty shoe prints everywhere and then trample & breaks your plants -- then Frank is your guy. It's amazing how one poor service tech can cause nearly 30 years of good service to be ruined. I talked to a manager who said some of the older guys have bad backs and bending to put the paper booties on & off hurts their backs. So, instead of  apologies or offers of compensation for messing up out floors and plants -- management makes excuses. SHM ! It's very sad that someone has spent years building a reliable company on his name and uncaring techs can destroy that with one visit.

I agree with the reviews about the pricing and labor estimates. I will start and say that I called and they were the within the hour It was one of the days that I had other things to do and the job of replacing the toilet flange wasn't going to happen. I was told it was going to take a few hours (the old toilet was completely removed and the area was cleared for him to cut off the top of the flange and chip away the inside of the flange. Took a little less than an hour and it was almost $500 for flange replacement and installing the new toilet to the flange. I wasn't home and i had my Dad oversee this task. The $75 service fee I thought was applied to the job, but per the technician, it was not. I can say that unless I'm in a pinch, I do not plan to use David Gray services as I feel ripped off by expectations set, and based on some of these reviews there is a similar trend in our customer experience. In all fairness, if you need someone they're quick and completed the job quickly I haven't had any issues since with the toilet rocking and I guess that is credited to their experience. However, they need to work on their pricing integrity.

This is a terrible company.  I called for a faucet replacement and the guy came out.  He stated they charged $450 per hour.  Then he said the install was complicated and would take several hours.  Based on this he proposed a lower rate.  When he did the job in 30 minutes, I demanded they take less.  I told the office this was a rip off and sent in a check marked payment in full for the reasonable hourly rate we agreed to.  They cashed it and are still hounding me.  This company does price gouge and bait and switch.
I recommend you don't even call them because when they come out they will charge a minimum service call and then quote an astronomical sum.

Discovered a leak on our refrigerator ice maker from the water feed line. I immediately attempted to shut off the kitchen water supply line located in the wall behind the refrigerator. Sadly, the shut off valve was locked in the on position and couldn't be shut off. We contacted David Gray Plumbing, explained the dilemma and they sent a plumber right away and explained there was a service charge of $69.00 which would be applied to the repair bill. Technician arrived and looked at the valve, stated it wasn't a problem and could repair it. He then asked permission to inspect all of our plumbing throughout the house which immediately sent up a red flag and we declined his request. He then started putting the estimate together and hit me with a repair price of $637.00! I asked several questions because it was just a manually operated valve that is either in the on or off position. I asked the price of the valve, he said he wasn't allowed to tell me that; I asked if the install was flat rate or hourly rated? He couldn't tell me that either but did state the repair would take 1.5 to 2 hours, by the time I finished quizzing him; it was crystal clear I was being gouged. We paid the service fee and cut our losses at that point. I made a few inquiries with neighbors, and I was referred to an independent plumber that came over the following day. He looked at the valve and went to his truck and returned with a complete replacement unit, including the decorative wall mount. He shut off the water supply, removed the defective valve as a unit and replaced it. He did this in 15 minutes and waited an additional 20 minutes which allowed the adhesive to cure. Turned on the water to the house and inspected for leaks; repair was complete. Including parts and labor, I was charged $75.00; yeah, that's right. $75.00, I gladly paid the man and tipped him an additional $50.00 for being HONEST. If you choose to patronize David Gray plumbing, I'm sure they'll be thorough and do a very good job. However, be prepared for their premium prices and rates and once they walk through your door, you are dealing with two people. The plumber and the trained salesman looking to add on services you didn't request.

David Gray Plumbing is a disgusting rip-off. They claim to charge per job rather than per hour, which is the excuse for charging a $69 service fee to quote the job. We went ahead and had them come to quote our toilet replacement and the quote was over $500 to replace one toilet. That does not include the toilet, haul away of the old toilet, etc.

Putting the toilet I already purchased over the existing whole in the floor was going to be $508! It's disgusting to take advantage of people with the thinking that since they're already paying so much for the service quote that they will allow themselves to be swindled.

I wish I had read the reviews before calling David Gray Plumbing.

For reference a quote from another licensed plumber was $160/toilet and I previously thought that was too high. Over $500....I'm in shock that they even suggest that amount.

The only reason for two stars instead of one is because the actual plumber came same-day and was friendly/professional.

I've been using David Gray plumbing since the early 90's.  3 repipes. Misc plumbing and pipe clean outs.  Always had quick service calls, same morning or by end of day.  Always seemed the value was worth the cost.

However, something has changed. Had two service calls last week. Both I feel were way over priced. My loyalty to David Gray Plumbing is lost. Never felt I needed to read other's reviews. But while penning this review, I see an overwhelming number of customers are having the same impression.  They have become too expensive to even call for future service.  I'll find a smaller plumbing company to finish installing my bathroom fixtures I got in today.

Called to have a shower faucet installed and they quoted $1100 to get completed
I had all the parts and had removed tile etc literally all they had to do was cut a few pipes and place new ones in.  Thought it would be around $400. Price gauging is what they are doing.  I ended up doing it myself and saving the money.  I will NEVER call them for anything again.  My hard earned money isn't going to a company that over charges to that degree.

Eric Meyers came and fixed our clogged kitchen sink. He was very knowledgeable and explained what he did before he did it. He ensured everything worked properly and was very professional. I would highly recommend Eric for any plumbing needs.

Recently moved into a house in Jacksonville and called David Gray Plumbing due to just lukewarm hot water at almost all faucets in the house.  They sent out a young guy who asked to see the hot water heater.  Showed him the hot water heater which was new and had a David Gray sticker right on it.  The plumber saw that it was a gas water heater and stated that they installed them but didn't service them.  However that wasn't the problem.  Took him into the master bath to witness the Luke warm hot water.  He stated that he doubted that he could get the mixing valve out so he would need to change the entire valve  thus destroying the tile - and by the way they don't do tile work.  It would be over $500 for the valve.  Then we showed him a toilet that wasn't flushing correctly.  He looked into the bowl and saw some surface scratches and stated that the toilet looked like it had been snaked many times and that we should just get a new toilet for around $800.  I told him we would think about it and get back to them.  After paying him $69 he then left but not before trying to sell us on their service plan.

A couple hours later I got a call from another guy at David Gray who was following up because the first guy told him we had some questions about their service plan.   Long story short, I told him we did not have questions about their service plan but we had issues with their plumbing skills.  He said that he was just the membership coordinator and I told him I didn't need a membership coordinator, I needed a plumber!

Then I called a real plumber who came out and discovered that the hot water recirc pump had been removed and whoever did the job just plumbed the returning cold line back into the hot line as it exited the hot water heater, resulting in warm water to the faucets in the house.  He put a ball valve into the line to stop the cold water mixing back into the hot and problem solved.  And the toilet issue - a new flapper!  I will NEVER call David Gray again - for anything.

David Gray's pricing is beyond outrageous.  Recently had bathroom sink unclogged and a new P-trap put on and the bill was $413.00 and after coupons $373.30.  I email them to call and talk to me about their pricing and after a month I had to call them. Service charge of $69.00 was not applied to bill.  $215.00 to unclog bathe sink and $129.30 to install P-trap.  The response I received was that I agreed to pay their charges.  I did agree to pay for services.  I had no way of knowing the time to run snake in the sink would take $215.00 in time.  I had no idea P-trap (cost about $30.00) would be $129.00 since he was already under the sink.  I am a 78 yr old Vietnam Vet on fixed income.  I think the prices are outrageous. B Williams

We are retired and have lived in our house for over 20 years.  For the first time a couple of weeks ago, our pipes became stopped up. We called David Gray Plumbing and they sent someone out pretty quickly.  We thought this was good.  When the person arrived, husband was told he had to sign a contract and it was going to cost $487.50 to snake the pipe. Husband agreed assuming if it wasn't resolved they would come back and finish the job. Husband was concerned it wasn't all the way cleared, but the Plumber said it would clear itself out the rest of the way. A week or so later, same problem. Called David Gray Plumbing again and they sent a guy out the next day.  The plumber said they do not warranty stoppages. My husband said OKAY to leave as he wasn't going to pay for something that should have been fixed the first time, or at least completed at no extra charge.  
We would never call them again and certainly would not recommend them.
Outrageously expensive.

David Gray installed a new water heater that needed a part within a few months.  They supplied the part but charged $600 for labor.  Any other company has a one year labor warranty.  They threatened to turn us into the credit bureau if we didn't pay.

We had a slab leak so we decided to re-plumb our house.  David Gray was highly recommended.  Their response was immediate. Sean and his entire crew did an outstanding job, went out of their way to do as little damage as possible to the walls etc.  We had a few problems after the re-plumb.  One was just a simple mistake, the other was a leak in our master bath shower that flooded the adjoining closet floor (which did not necessarily have anything to do with the re-plumb).  When I called, again, the response was immediate.  Rafael Negreiros came to the house and was able to repair both problems in a single day.  He was outstanding.  Not only was he  professional, friendly but extremely knowledgeable.  And the important part---he was able to repair the shower without damaging the shower tile or the closet wall.  I give him an easy 10 stars!  The next time I need a plumber, we will ask for Rafael by name.

Called to get a estimate to replace a leaking kitchen faucet.  I already had bought the faucet.  They advised me they couldn't give me a estimate over the phone. The lady stated they could send someone out for $89 to give me a estimate.   I asked how much they charge hourly and she stated they charge by the job.
They come out and gave me a quote for $389.07 installed including the service charge..  This looks like the standard price they charge for a kitchen faucet install.  They could have told me this over the phone.  This is a one hole faucet.. Most people are stuck and have to pay what they ask once they are at your house as i was.  I needed my water back on.  
This company is all about the money.  They were at my house 30-40 minutes max and charged $389.07.. Total rip off..  Its a scam the way they do it. I see other reviews above stating the same..
I recently had plumbers do work at my other house and they were nowhere as expensive as David Gray. I will never use David Gray again for anything.   I wish i would have read the reviews before calling them.   Almost $400 for less than a hr of work with no parts is a scam and rip off.

We had some residential drainage problems and the crew came out very quickly.
We had Eric and Joe respond to our home and they were OUTSTANDING. These two men worked as a good team and communicated every step of the way. Eric explained everything that was needed in clear and easy-to-understand language while remaining very respectful. I feel very confident in both of these men's abilities and though I hope I do not need them, I will be happy to have them out again if the need does arrive.

Toilet started leaking around the base and the whole toilet was loose. Brad and his partner did a great job and even cleaned up after themselves. Love the new toilet.

Beware. I was just charged over $700 to install a new bathroom faucet (which  I provided). The average cost of new faucet installation in Florida is $400. Do your homework, I wish I had.

Wish I could leave a better review but they never called back nor acknowledged our message.

My mother only needed to stop her tank from running, which is not a hard job. You can buy the kit in Lowes. But she is in her 80s and they screwed her for 517.00!!!!
They had her sign something and said they would email a receipt of the breakdown... which they never did. Instead, they sent a list of everything they checked from hot water heater, to pipes etc etc. When they asked her if she wanted such a check- she said NO. They were nowhere except in the bathroom with the running toilet. They DID NOT check the plumbing system in her house, besides the fact that she did not want it. If you want plumbing done by people who would scam an elderly woman, then call David Gray Plumbing. I'm sure they can oblige.

Trust me, just don't. It'll save you loads of money and headaches. Pick a different company if know what's good for you.

Don't hire them. Waaayyyyyy over priced estimate and the guy from the north was an asshole. Go with anyone else!

DISPOSAL AND SINK ISSUES
Great job! Great Crew. Showed up on time. Quoted me a price and stuck with it  (even though it was more of a pain than expected)

AMAZING! I've literally NEVER had a company actually do the proper work to my a/c system. David Gray fixed my issues fast! Excellent customer service and friendly staff.  Highly recommend!

We recently needed the bathroom shower drain snaked out. We were told there would be a $49 service fee, which we thought was fair. We were also told that the plumber would see what needed to be done and give us a price. I'm giving one star bc the worker came on time and was very nice.
When he got here, he called the office and told them we needed the one drain snaked. They told him to charge us $209. He went right to work and was done in LITERALLY less than 3 minutes and was ready to walk out the door. So that's basically $160 for 3 minutes (or LESS) of work. That means, they make a little over $53 PER MINUTE, which comes out to $3,200 per hour. NO ONE is worth that!!! I'd rather deal with a slow drain! No, I would NOT recommend this company!

I asked them to come out to give me an estimate. The contractor came out and told me I had galvanized pipes, I already knew that, that is why I wanted them to come out. No discussion on fees when I made the appointment by phone. Got a bill in for 235.00, I refused to pay and they sent me to collections.

I called a friend for recommendations of a plumber, I called that plumber and he came out in a David Gray trick and gave me an estimate with another plumbing company's name.

Deceptive Price Practice. I used & referred them out for years...Until they changed from hourly billing to by the job. I made an apt Tues for Fri,& was told about the $89 trip charge. OK. Said I have a kitchen faucet to replace,the sprayer broke off. I have the replacement. No mention of the cost from them. I'm expecting an hourly rate. They text they are on the way,no mention of price. They arrive,confirms I called in to replace a kitchen faucet,then tells me the fixed cost price is $398.07!!! Using my faucet! Do I want to continue? What choice do you have,why wasn't I told before if it was a fixed cost? And that is the deceptive part,had I been told when I made the apt,the fixed cost is $400,I would have found someone else,but that would have taken more days to use my kitchen sink. So I said OK. Then I was told the stops should be replaced, that would cost $120 each. Wow. Mon I called the office to ask if the pricing was correct. Brandon handles the billing,(Must be the name) & he said that was the price, you agreed to it. And that was it. I doubt if anything else from them is affordable, so I would look elsewhere.

Showed up within the timeframe, found the problem within 10 minutes and fixed it within 45 minutes, explained any questions i had and made other helpful suggestions, happy with the job and price

My wife paid nearly $2000 for their services to fix some things in our house.  For one task, they created 2 holes, in my master bedroom wall.  This was necessary for the task.  They left the holes for me to close.  I would never recommend their services, again.

Tommy with David Gray came through when the water line coming into our house went kaput for no apparent reason.  With an issue like that, unless JEA turned the water off to the house entirely, there would be a constant major leak under our front yard until a fix was done.  We called our usual plumber, but they said they couldn't come for days.  I called David Gray, and they sent Tommy out by the next afternoon.  He immediately diagnosed where the leak was in the line; dug out the area which needed to be replaced (and somehow managed not to destroy any of our plants in the process); replaced the section of the line, including the valves for the line into the house and for the garden hose; and replaced all the plants and dirt -- all within a couple hours, and for well less than $500.  I was prepared for something monstrously expensive and time-consuming, but these guys were on time and under budget.  Would definitely recommend.

Always helpful I appreciate the professionalism & quality work .their always on time .. no long waiting  when you need service

Update to my previous review. David Gray recently gave me a ridiculous quote of $300 to install a Reverse Osmosis (RO) water filter and $700 to install a water softener. I decided to install the water softener myself (took 2 1/2 hours). I had not yet installed the RO unit when my tankless water heater developed a problem. Even though I had purchased the heater from David Gray, I called Griffin Service. They came same day and diagnosed the problem (faulty gas valve) and promised to return the next day with a new part. When they did, I asked about installing the RO unit. The gas valve diagnosis and replacement was going to cost $275.00 and the technician quoted me an additional $100 (not $300) to install the unit. He was finished in 45 minutes.

As a side note, when I received my bill from David Gray to come out and give me the estimate to install my plumbing fixtures, they billed me the $1,000 quote instead of the $49 estimate fee! If you want incompetent and overpriced, call David Gray.

We have two exterior flood lights that are not working. The lights are new so we figured that they were incorrectly installed. The electrician came out, went into the attic to check the connection. We had been told that it would be $89 to come out to check and let us know what it would cost to fix it. Instead the technician told us that it would be another $93 to remove the lights to look at them. (Again, the lights were new so we new it was not the fixtures that are the problem.) Since we would be charged that additional money with no estimate of the cost of repair, we declined to continue further. Our assumption had been that the $89 fee would tell us what the cost of the repairs would be. But he could not tell us. If we had paid the additional $93, then I presume we would then be charged who knows how much more money for the actual repairs! Other companies charge to come out, but give you the cost of repairs after the evaluation. Some even apply the evaluation fees to the repairs. Not David Grey. I feel totally ripped off. Find someone who won't pull a bait and switch.

I am new to Jax and I use Yelp almost every day.
My disposal needed replacing so I researched plumbing services on Yelp.
I decided upon David Gray.
The service call went exactly as promised. The representative was professional and knowledgeable.
Very happy with my choice and I will use again if needed.

The service guy was great. No issues there. Fixed the problem as far as I can tell for now. I had a cracked PVC pipe near my water main. Confused as to to why I was charged $305 for a job that took 45 minutes from start to finish ( I timed it)  and 15 minutes of that was waiting for the PVC glue to dry?! I suppose I should have asked questions but the guy was a fast talker and I was already $50 invested in it for the service call. The bill had no break down of hourly rate nor cost of parts. He replaced about 7-9 of 3/4 PVC pipe and a 90 degree elbow. I would say $20 parts cost at MAX. So basically I was charged $400 an hour - Price gouging?

We've used David Gray for years and asked them for a whole-house re-pipe. They gave us a reasonable estimate and completed the plumbing work within four days as promised. The gentlemen who completed the work were professional, efficient, and got along with my dogs. A good experience!

Had some real issues in my house this year. Plumbing is just shot. Getting a bit run down around here and everything needs upgraded. Started with the plumbing. That's what causing a lot of the damage to the walls and floor.

Made a call and talked to a lively individual on the phone. Very helpful person and got a plumber sent over within the following week. Everything got repaired as far as I can tell. No expert but it seems to work.

Then I got the bill... ouch!!! Thought it was from a doctor instead. I'm satisfied with the service just not the payment.  Might shop around get a few other quotes before I continue fixing up other parts this place.

They wanted $530 labor to instal 2 bath faucets which is $350 an hour labor. Paid them $49 for showing up even when I told them over the phone I wanted two bath faucets installed. Never recommend them or use them at those price gouging costs.

They saved the day!  Had a terrible experience with another company sent out by my home warranty company.  I was told by my home warranty company that because they couldn't locate another contractor that I should just go to the Yellow Pages and find one.  David Gray was recommended to me.  They worked with me on getting the needed part (which did not fix the problem) and then came back and installed a new kitchen faucet.  Technician also had to install a cold water shut-off because the builder never did.  Very professional and worked quickly.  I would definitely use them again.

We knew we might need a plumber in remodeling our kitchen especially since when we had the house re-plumbed the pvc under the sink was in the cabinets and not behind the dry wall which would have happened in new construction. So I called David Gray plumbing to have them come out and redo it! They were very competent and cleaned up everything before they left! Not that I wish to need plumbers all the time but I would call them if I need one in the future!

We called out David Gray Plumbing to fix a leaking water pipe in our yard.

For context, the pipe had already been fixed, but not properly, and was seeping water at the seam of the fix. The pipe was easy to access as we had fortunately left it exposed to check the repair.

This was a quick and easy job for a plumber, and would cost them next to nothing in supplies and maybe half an hour of labor.

They did come out the next day, which was good. Diagnostics took about a minute because we had told them on the phone what and where the problem was and the pipe was already exposed.

But then they told us they would charge us $311 to fix the leak. We refused their service, astonished at such an extortionate price, although we still had to pay the $49 call out fee of course.

Not sure if this firm overcharges on all jobs or just the small jobs. Maybe they thought we would pay no matter what because we wouldn't want to waste the call out fee. Sorry, but we weren't impressed, and we won't call this company again.

Just love these guys! They are neat and just plain nice. The job is always well done too!

Called to make an appointment. Was told to expect a plumber between 1 and 5 pm, which seems excessive but OK. Worth it if they come and fix my problems. At 6:30 pm still no call. Called the office and was told the plumber would call me. 15 minutes later he calls and tells me the job he's on will take longer than expected and he won't be done until 8 pm.
I understand that plumbing issues can become more difficult than previously thought. What really makes me mad is that I wasted an entire day waiting on these people and not a single one of them bothered to at the very least keep me informed, or tell me that the current job was going to take too long, so I could AT LEAST , go and do other things, since there was zero chance of them getting to me at they promised time.
Very disappointed. First and last time I will call on them. Did I mention I took the day off work just to get this issue worked on???

Needed a dishwasher installed. Look I get it. There are dishwasher installs and then there are dishwasher installs. Hard to tell how much without seeing the job first. Or is it?
Their deal is that they do not quote any price of any kind over the phone. They'll send someone out and give a price. HOWEVER... they charge $89.95 for that someone to come out. Non refundable of course. So I bit. I had the guy come out. Paid $89.95 For our dishwasher install, there is a properly functioning dishwasher already there. There's a brand new dishwasher in a box. There is a ton of space around the dishwasher. The floor is sheet vinyl so the old dishwasher would slide out perfectly.
David Gray's price to install the dishwasher? $600! That was about the price of the dishwasher. Obviously we told the guy to forget it but now we're out $89. What a racket!
Hey David Gray I assume you don't want to install dishwashers. If that's the case, say so. If you really do want to install dishwashers, how about you join the 21st century? Tell your call center people to ask the three or four questions whose answers you need in order to be able to provide an approximate price. Then just say to the caller, based on what you told me, the approximate price to install the dishwasher is between x and x.. OR how about you also ask the customer to send you over a picture of the space where the dishwasher is to go.
Otherwise, David Gray.... you're running a racket to collect $89 fees from folks.

DO NOT USE THEM! I needed a basic re-hook up from having kitchen counters installed. I had many if not all of the parts and was quoted $956!!! I said no. After the first call to the supervisor, they knocked off $100, still my answer was no. I asked for an itemized pricing list and he said they don't have one. After the second call to the supervisor, it was in the $500 range. That was after they gave me a commercial price and supposedly a first responder discount (I'm a teacher). It appears that they have a separate quote list for females. I would be embarrassed working for a company that does business like this. Save yourself time and money and don't bother with them. Plumber's name was Tom - here's his 15 minutes of fame along with the company!

I used to recommend David Gray. I no longer do. Management may have changed. I was grossly overcharged for the simple replacement of a garbage disposal unit that I had purchased separately. At first, they wanted about $269 for this simple task. When I told the plumber no, he offered to take off the diagnostic charge of $49. I accepted, but the charge was still way too much for the job. I will say that the plumber was courteous, but it is easy to be courteous when you are knowingly gouging your customers.

Chistopher from David Gray came out to our new house to look at the plumbing. We needed a letter to send to our homeowners insurance. He was prompt, courteous, and professional. The thing I appreciated most was how honest he was and how he educated me on some things I needed to know. I think I found a plumbing company I can trust and will work with in the future when I need help. Recommend!

Called David Gray Plumbing for a snaked clean out on my kitchen drain.  Have this done once a year.  When they have come out in the past, it cost me about $140.  
They have changed their pricing policy.  They wanted to make it fair for everyone, so they have a flat rate for services now.  Explained (after they arrived) that some people's jobs were taking so long to do that it was just too expensive for them.  So now the little guys get to pick up some of the cost!  Worst part was that they didn't tell us that on the phone.  We paid the $49.00 service call and sent them on their way.  Advantage plumbing in Atlantic Beach (been around for 40 years), came the next day and did the work for $75. Took them 20 minutes.
Stay away from David Gray Plumbing. They have changed their ways.  When I called to speak to them (twice they wouldn't return my call), I was told that was their policy now, was referred to a supervisor.  He never returned my call either.  Worst customer service ever.  Didn't even want a refund on the service call, just wanted an explanation and an apology for their poor customer service!  Stay away from David Gray.  Still waiting for a phone call, If I get one, I will adjust this review and let you know what happened.

We needed to replace the drains in our two granite vessel sinks and install an instant hot water dispenser. The latter required a rerouting of the current under sink plumbing. Tommy did an outstanding work around and we were up and running in record time. The replacement drains were a whole different story. The drains were secured on the vessel bottom which was above the granite counter and the hole in the counter top was too tight around the bottom of the vessel to be able to access the inlet pipe. The result was we needed to have a granite person enlarge the counter top access hole. After that was done Tommy was able to replace the two drains with minimal effort. A great job and very hard innovative and results oriented worker.

I recently moved here and encountered a plumbing problem in my newly purchased condo.  Unfortunately, the problem occurred while I was away.  The association gave me the name of plumbers to contact.  I chose David Gray after I was told that it would cost $89. for the initial service call.   Upon my approval, I confirmed, this amount would be credited to the cost of the repair.  Negative!  When I finally heard from the technician, he told me what work was DONE and the cost.  AND, he advised as to what further work was needed!  So, what happened to the estimate I requested?  I was not given an opportunity to approve or disapprove the work.  Normally, I like getting a second opinion to make an informed decision as to the best solution.  Gray didn't allow that---they made the decision and moved forward without  consulting me.  I reached out to the company hoping that they would give some compensation/consideration under the circumstances - no such luck.  Again, they did what they wanted to do, and took no responsibility, case closed!  This puts them on my no-call list.  Too bad, my first plumbing experience wasn't favorable making David Gray a no-go choice.  It appears I'm not the first to get taken by their bait and switch game.

They canceled on me TWO days in a row and now they are an hour and a half late for today's appointment. I'm not even sure if they're still coming. That's so unprofessional.

Rodney thank you for helping us with our MESS! Great , professional and patient and we are happy . I will call you again don't worry... Thank You

I only gave 1 Star because there is nothing lower.  Just as there is nothing lower than this rip-off company.  Do business with them at your own peril.  I used them for over 10 years for a rental property of mine.  They keep a CC on file for me.  July 2020 they replaced a water heater and emailed me the invoice for over 1400.  I cut checks to vendors in 30 days.  They banged my card 10 days after emailing me the invoice with no phone call to see if they could run the card or see if I might like to have used a different card.  Unacceptable to me.  Lots of great plumbers in Jax.  Who needs these a$$ clowns.

Just moved from out of State & bought an as is fixer upper. I called 2 other plumbers before calling David Gray. David Gray came through. Great service all around,  & fast too! The price was in the ballpark of what I researched from other places. I highly recommend them. They hooked up my pipes to the sewer line, snaked my sewer line, and hooked up new kitchen pipes... I will use them again.

So I tried to fix my leaking kitchen hose by going to Home Depot and replacing the hose. The hose leaked and knowing my limitations I called David Gray plumbing.

The guy got here and immediately told me that I had bought the wrong thing and that it would never work and that I did it all wrong.

'xucuse me ?  

The guy was really rude and I don't need that sort of attitude from a plumber

I used David Gray Plumbing 30 years ago for a repipe and they did a great job then, so when it was time for another repipe I hoped for the same results. Wow, I wasn't disappointed! From the moment Mark Evans quoted the job to the quality and cleanliness of the plumbers to the sub contractor they use for sheetrock repair, the work was 1st class.

They weren't the cheapest, but to hand over he whole project to one company saved me time and hassle that paid for itself.

I would highly recommend David Gray Plumbing.

Used them to see what problem was w/disposal. Tech troubleshooted & ID'd issue w/switch. However didn't secure electrical wires connected to disposal properly, which was ID'd by the Electrician I had to call 5wks later to fix Grays Tech's mess. ($125) I had to pay to find this out! Hire another company not this one, they don't pay attention to detail & will cost you more in the end, to fix what they screwed up!!!

Top8

I called for two separate issues. One was a clogged tub. the other was for  low water pressure and a sewage smell in the shower. The customer service representative told me that if i made both appointments at one time I would receive a discount for the second call at $88. The day of the appointment they forgot to set the appointment. I had to call. One plumber came last minute and unclogged the tub made a hole in the ceiling to check the pipe and never resealed the hole. I still have a smell and a hole in my ceiling.  I was charged 108 minus the 10 dollar coupon for a total of 98 dollars.

The second plumber came the next day to change the cartridge for the low water pressure in my bathtub. The  cartridge cost $96 dollars but the plumber said he was not aware of the $88 discount for the service call. He said someone from the office would call. I never received a call within the week so i called. The billing office charged me 165 for the service call that was done within 45 minutes and $96 dollars for the cartridge. $359 dollar total. What happened to the $88 dollar discount.

Dishonesty is not a good policy. I will never use David Gray Plumbers. The billing people ignored me when asked for an explanation and did not care when i told them i would not use their services again.

I used to swear by this company and used them exclusively.  Their pricing schemes have changed to the point that I will never use their services again.  $50 merely to come out.  $100 to cut into a wall leaving the additional repair work for the customer to handle?!  THEN they'll charge for labor and parts on top of that!  Thanks, but I'm looking elsewhere.

On Saturday night about 9pm,I had a plumbing emergency. I had taken a shower and found the water pooling around my ankles. when I got out ,I noticed the water had overflowed into my closet and bedroom. I assumed it was hair in the drain that had clogged and tried to remove it ... no hair to speak of needing removal . Next I tried plunging in case there was a block in the line... that did not help.
I then decided to pour vinegar and baking soda in the line once the water subsided back into the drain.....BIG MISTAKE!  The drain started to bubble over discharging some small brown items from the drain ... you can guess what that was!
I called David Gray plumbing because clearly this situation could not wait until Monday to be fixed. The dispatcher took my info ,I was called back within 5 minutes, notifying me that a tech ( Erik) would be on his way to assess the problem.Erik,the tech ( a.k.a. My plumbing angel) also called me to let me know he was on his way and his.expected time of arrival.
Erik arrived and immediately got to work. It took him about an 1 1/2 hours to assess the problem, work on clearing the rather large clog that had backed up from my toilet into my shower drain( Yuck!)  It was not a pretty or pleasant smelly site to fix.
Erik fixed it and then proceeded to clean up and disinfect the entire floor of my shower when he was done! Actually,he left my shower in better shape than before this clog occurred!
I am so impressed with the responsiveness of the service I received,the caliber of the tech and the peace of mind I have knowing who to call in the event of future plumbing emergencies. I highly recommend David Gray plumbing and would not hesitate to recommend them to anyone.

I would not recommend them to anybody. I had them come out and do an estimate around 15 December to replace my hot water heater and fix the faucet on 28 December. After taking the day off, they waited till about 9 o'clock that morning to tell me they weren't coming. As I'm walking out the door I get a phone call from my parents who they contacted to tell they were on the way. Nice guys they came to do electrical work to be set up for the new hot water heater. Weeks go by before I hear back from their employee about when my stuff will be completed. I finally schedule them explaining clearly I need to leave at 2 o'clock. The plumbers were nice guys how are they told me the electrical was wrong and they didn't know when the electricians were coming. After being on hold continuously a multiple phone calls I find out this job obviously was not planned properly. They actually suggested I leave my house completely open for them to come and go as they want at their convenience to finish the job. Maybe they haven't noticed the crime rate in Jacksonville. Electric version showed up 15 minutes after I was supposed to leave and yet they still aren't done over an hour later and I missing out on eight hours of work. Since I've completely missed two days of work you would think that they would be at least polite or deduct some of the issues that they cause but of course not electricians are rude. If they one has a decent electrician and plumbing reviews I would love to have them because I have more work that needs to be done but I wouldn't let David Gray touch it if they were doing it for free.

Less than a month later, and the hot water heater doesn't work. Their answering service asked if I wanted to pay for after hours service no I wanted a hot shower.

It's been less than two years and the hot water heater cut off. Service was day of, and the guy told me he has to replace them all the time....then why sell them?

I manage multiple rental properties and have used David Gray plumbing in the past for another home. This morning when my tenant called me about a water leak naturally I called David Gray plumbing because they've done well in the past. Unfortunately the technician that came out today was a complete jerk. Incredibly rude to both myself and my tenant. The water leak took about 20 minutes to repair and he charged me $300 labor. I know plumbing's expensive, but this is ridiculous and then some! I almost wouldn't even mind paying the money if the technician had been polite. But to fork over that kind of money for a prick just really tanned my hide! I will not be using David Gray plumbing again. Yes, the technician did fix the problem, but acted very put out for a man who made $300 in 20 minutes.

This is the second time I've used David Gray Plumbing & will definitely use them again. Professional & friendly service from the scheduler to the plumber. When I called to schedule an appointment I received one the next day for 3 different plumbing issues I had. One guy came to handle them all & did a great job.

I used this company before with great results but today was different. They charged me an astronomical $548 for a plain vanilla, easy to install kitchen spigot. There was nothing complicated about any aspect of it.

I'd say call these people if you have a complicated plumbing problem, like a belly; otherwise use someone more reasonable and buy your hardware at Loews or Home Depot for the simpler jobs.

This review is based on their business practice. First off, they charge $49 service fee for any visit regardless if work is completed. Their process is that the review the work that you want done and then provide you with a quote. You then either accept the price or not. We were quoted $787 to install a sink and hook up to existing plumbing and to repair a faucet valve on the shower. During the repair, the technician wasn't able to repair the shower faucet due to a part he needed. He said he'd come back once he had the part. Because we paid for the services based on the quote, I didn't think I'd be charged when he came back out. I was wrong. They charged me another $300 to fix the shower!! I called the main office to let them know that I already paid the first time and they pretty much said if I want the work completed, then that was the charge. This is such an unethical way to run a business. I would stay away and find a company who won't rip you off.

David Gray plumbing did an excellent job.  Zach was on time , and extremely efficient, which is important because you are charged by the 1/4 hour, after the first hour which has a flat fee.  Zach was done in 1/2 hour.  Everything works perfectly.  Rates less than several others that I called.
He installed a new kitchen faucet which we had purchased.  I would definitely use them again and request Zach!!

Terrible service. It was emergency for me - there was a heavy leak. I called at 8 PM, mentioned it was energency and even 1 AM no one appeared here. I called again, technician was very rude and said I could call other plumbing company. Don't call this company, it's crappy service.

Didn't even get to the point where we could evaluate the company because they don't do estimates. I find that suspicious and causes problems for homeowners who want the best job at the best price. No business from me!

I regret my decision to hire David Gray Plumbing for repiping work that should've been accomplished in 2 weeks max but took about 20 weeks, and corrections were still needed at the end. Since I was new to the Jacksonville area, I went with David Gray Plumbing because of name recognition, and I thought that would've been sufficient, but I was wrong. While my project manager was very responsive and easy to work with, the biggest problem was that David Gray Plumbing couldn't keep a consistent plumber on the project that could see the work thru until the end. So the result was a rotation of plumbers that wasn't familiar with the previous plumber's repairs. 20 weeks later when the work was finally completed, I had to bring in an outside plumber for a neutral opinion, which revealed that there were minor corrections that still needed to be made.

Ultimately, 20 weeks for work that should've taken a couple weeks ended up costing time and money, and also held up other repairs that needed to be made to my property. The multiple invoices that I received over the course of the project for various parts of the work ended up costing me a few thousands more than originally budgeted for once I put it all together.

I had a couple of crews out to my newly remodeled house.  The original general contractor, a plumbing contractor that will remain un-named, and they couldn't get to the bottom of the issue with my washing machine flooding our house.  Lee and Vincent showed up on time from David Gray.  Lee immediately recognized the problem and fixed it within one hour.  On top of that, they cleaned up behind them and referred us to another team in their office to re-do the plumbing the contractor had done incorrectly.  Within two hours, Mark contacted us and made an appointment to come give us a quote, which was very reasonable.  Not the cheapest, but there's a reason work is cheap.  It's not done right.  I have great confidence in David Gray based on my experience with Lee and Vincent alone.  Thank you gentlemen!  We did three loads of laundry finally after 11 days in our new house!

Very Very Disappointed!
I have used David Gray Plumbing for years and have been very happy with them.  Unfortunately, I got one bad apple and the company did nothing to resolve the issue.
The plumber replaced the tub spout piping and installed the tub spout that I supplied.  
The week before a plumber from DGP came out and replaced the Hot and Cold stems.  However, he didn't turn the hot side enough because right was on and left was off.  So the second plumber turned the hot side 180 degrees so the hot would turn on in the correct direction. He corrected what his plumber left and I was billed for it!
When the invoice was brought to me to sign, it had 1.5 hours.  When I told him he was not even in my house a full hour, he took off 15 minutes.
After calling billing with no return call for two days, I reached Kevin and he tells me the GPS on the truck said 4:03 pm until 5:11 pm.  THEN WHY DID HE TRY TO BILL ME FOR 1.5 HOURS?
Basically, it was the plumbers word against mine and the plumber won!
Sorry David Gray, I do not like being cheated and will not call you again.  It's a shame, because the work was good.

Called for help to clear drain line around 10:00 AM...plumbers arrived around 1:30...very courteous and through...did a good job cleaning up after work completed.

Great job. Quick, efficient, good price. Will use again if/when needed.

Please think twice before calling david gray plumbing.
I have used bill fenwick before; they stand behind their warranty.
David gray installed bidet in 2 of my restrooms and a pressure valve 6 months ago.
All the parts were purchased from them.
Now, 1 of the restroom pressure valve is dripping water.
When i called cc, they said parts are warranted for 1 year and labor is not.
First they said we did not install the part; spoke to the supervisor and he said yes, part is covered under warranty, which i see that david gray had installed

Now, comes the ironic part of the situation.
They say part is covered under warranty which costs $20 at homedepot/lowes (i paid approx $50 to DG) but labor to install new part is not.

I paid for the labor 6 months ago; if your part cant handle the water pressure, why should i be penalized for it.
Where is the warranty?
DG is cheating everyone.
Any work goes good everybody is happy and good reviews.
Job goes bad; customer pays for it.
THINK BEFORE USING THEM:
Its time for me to call a real plumbing company
Thanks

Approximately once a year I need to have the plumbing snaked out from the roof of my one story home. The cleanout on the side of the home has a one way trap which prevents the use of larger snake heads. I have used David Gray to do this over the last 10 years because their prices were fair and reasonable. I called them in December of 2020 to snake from the roof. They dispatched Trey Cassidy. I explained what I needed him to do, he looked at the problem (backup in one shower and toilet) and said he would be right back with an estimate. When he retuned from the truck he said We can remove the toilet for $250, if there is a problem doing that it will be $350. Then if that doesn't fix it we can snake from the roof for $450 and if there is a problem it would be $650. I responded by saying There is no reason to pull the toilet, I just want it snaked out from the roof. I have never paid that much, nor will I ever pay that much. He said ok, started typing on his pad thing, had me sign it, and left. I received the bill ($49) for the estimate, however it simply stated Upon arrival found master bath stopped up. Gave customer options to snake out drain customer refused services for today. Nothing about what the 'estimate' price was... I called Terry Vereen Plumbing, they came out the next day, snaked from the roof like I asked, problem solved. The charged me $139 and earned my future business. I should also mention I called David Gray prior to calling Terry Vereen and left a message describing my issue on a supervisors voicemail. I never received a callback.

i had them come out today and fix tub faucet leak. they wanted 336.00 to repair. i am elderly and have repaired them in the past. the washer cost 25 cents at home depot and it takes about 10 minutes from start to finish. this is a total rip off and i told them no i am not doing it. then they wanted to stiff me for a diagnostic charge. i am not paying that either. they have a bad name and i never should have called them. how can you try to take advantage of an elderly person on social security.  this world is about greed. i would gladly have paid 150.00 all day long. seriously

David Gray plumbing came out to our house we are preparing to sale. He was nice and very professional. Our new disposal he installed sounds so quiet. We will definitely be using Gray again!

I had $915.50 of plumbing work done for a client. It was fixing a sink stopper, flapper in the toilet, leaking shower head and a spinning shower handle and replacing a faucet.

I was taking care of this for a client. I received the invoice from the company. I then verified with the company to confirm the amount of the bill was for all the work that was done. They confirm the $915.50 was for all the work was done. This was promptly paid for.

4 months later I am contacted by their billing department that additional work was done at the unit for $102.00.

I asked the company to send me the invoice since I have never seen an invoice for any other work and they had stated that the previous invoice has covered everything.  

I reviewed the invoice and it shows that the work was done 6 days later than the original work.  I called back the company and told them that work was never done at this unit. No access was granted for the plumber to even come back to the unit 6 days later.  And since it is a condo complex with 141 units it might of been at a different unit they did the work for. They said they would check with the service manager and get back to me.

I never heard back from them so I assumed it was taken care of.  2 months later I have a notice from their collection agent for this work that was never done.

Very poor communication and management on their part. I am waiting to talk to their billing department again to see why I am still be charged for work that was not done on this unit.

I would suggest anyone to avoid the hassles and mis-billing of this company.

I woke up this morning to no hot water.  I went to my garage and found the breaker had tripped.  I reset the breaker and my water heater exploded.  I had to shut the water to my house off, and leave for work.  My mother is retired and was ready to meet a plumber at my house to have a new water heater installed.  Only problem was WE NEVER RECEIVED A RETURN CALL.  That's right, we told the dispatcher at 9am that I was completely without water and was told the guy in my area would call back.  Only it never happened.  I returned home from work at 7pm and still having no water.  I drove to Lowes, bought a new water heater and installed it myself.  

Since it is apparent that I was bothering them by calling with a job that needed to be done, I will not be bothering them with my business in the future.

The usual great, prompt service we have gotten in the past. Friendly, knowledgeable tech guy came out, diagnosed, and quickly remedied the problem .
Robert C.

Called to get service: the recording says 24 hour service and says on the website. However it's FALSE ADVERTISING. woman on the phone said flatly we aren't taking any more calls today. UNPROFESSIONAL AND FALSE ADVERTISING

I would not recommend Jacksonville's premier plumbing service to anyone!

We contacted them in December to install a new hot water heater, shower valve and faucet. My wife took the 28th off from work for the work. She got up early cleaned the garage out and the plumber showed up without a hot water heater. He ended up leaving and later the electrician showed up to wire for the hot water heater after she put the stuff back in the garage. So he did the electrical work and left.

Fast forward to today. We scheduled to have them come out to install the stuff since it finally came in. Told them it needed to be done this morning because my wife had work this afternoon. The plumbers showed up and installed the hot water heater, valve, and faucet. The electric was not done correctly so the electricians needed to come back out. After over four phone calls totaling over 30 minutes they get a technician to come at the precise time I told them my wife had to leave for work. So they asked if I could leave the door open for them?!?! I offered to have some one meet them there at four but they acted as if I was being unreasonable. I paid over two thousand dollars and my wife lost a whole day of work and some of another for a simple job they keep messing up.

Mark and his assistant were super nice to work with. My job ended up being larger as I kept finding things to be done. It started with a broken toilet flange. Then, I found a second one. Then, I discovered a bad valve. I ended up asking them to replace four older valves that either weren't working or were suspect. Then, I added an outdoor valve for our hose that had been acting up. They cleaned up and even did little things like re-grouted around the three installed toilets. I definitely recommend David Gray Plumbing.

Too expensive
I 'phoned DAVID GRAY to request them to install two owner furnished bathroom faucets, and to fix leak at base of one commode.  After installing the faucets the technician presented me with an invoice for $323.95.  He had not worked on the commode - saying the company would need to send another technician to take care of that because their employees are specialist and he does not have necessary equipment to fix the commode.  I protested being charged such an exorbitant amount!  He told me I would need to 'phone his supervisor, KEN, which I did.   Ken reduced the bill by $50.00.  I told them I would get a different plumber to fix the commode because I did not want to get another exorbitant invoice and would not be using them any more.

excellent job fixing a slab leak. Jacob (technician) and David, apprentice, were great

We had an appointment on Thursday between 1 PM and 5 PM and no one showed up. I called the office at 5:30 to find out why the technician did not show up they told me they would have to get back to me. I waited for a phone call and didn't hear back. They called me the next day and told me that I never made an appointment and neither did my landlord. That was a lie. So she told me they could send somebody out on Saturday And I requested for them to come on Saturday morning because I had plans and I've already had to cancel other plans. So she put in the computer to please make sure that we are requested to come in the morning which did not happen. It is now 4:30 in the afternoon and still no show. This is not the way to do business or treat your customers. They texted me at 2:20 PM and said that a technician was on the way it is now 430 and no technician. I do not live two hours from Jacksonville. I'm not sure where the technician is or why he's not here but this is ridiculous. I have wasted my entire day off waiting around yet again for him to show.

We called David Gray Plumbing to check out the air conditioning in a rental property. The service person came the next dat and told us that the unit needed to be cleaned. We scheduled the next appointment and the service person came and disassembled the inside unit and removed a lot of old dirt and hair that the previous owner had never cleaned. We were pleased to only spend several hundred dollars to clean the unit rather than have to replace the entire system.  However, when I paid for the work, somehow the service person mishandled the credit card transaction and I used two credit cards and was charged two times for the work. They never called me to tell me it hi I only noticed the double charge when I received my next statements from both cards.
The good news is when I called David Gray Plumbing and explained the situation Gail investigated it immediately and fixed it that very same day. We have since that time used David Gray electrical to have three ceiling fans installed in the same rental property and the service person did a fantastic job and only charged me once! I will keep David Gray as my go to company for future plumbing, electrical and related services. regards CKH

Had them fix faucet In bathtub, leaking due to cartridge needed replacing.  Man replaces cartridge I pay for the invoice. 2 weeks later it starts leaking again, they come back and replace cartridge, guys says cartridge under warranty.  Pay only for labor.  Ha!  The invoice it was more than I paid the first time I paid the first invoice.  3 months later I get a bill that says plumber forgot to charge me for the cartridge I owe them a large amount of money for the cartridge again.  After I dispute this charge for several weeks, they agree with me I owe nothing. The faucet just a couple weeks later starts leaking again.
Damn if I'll call David Gray again!!!

Don't use these guys.  I called them to come re-route some water lines.  They showed up and did not have the correct equipment for the job, they would have to return another day.  I received a bill for more than $100 for them to come unprepared and do no work.  There's more, but this pretty much sums up their corporate culture.

Set up an appt for Saturday and never showed up or heard from them.  Don't use.

Avoid them there are other plumbers. They will nickel and dime you to inflate the bill. They do not respond to voicemails or emails if you have an inquiry. Also plumber was rude.

I called Wednesday around 10AM and someone was at my house by 1245PM!  He quickly fixed the problem and was extremely knowledgable and helpful. I would definitely use them again.

We discovered a leak out of our garbage disposal at the beginning of the week. Needless to say we weren't excited about it. We've hung cabinets, we've replaced pantry shelving, and we've fixed a toilet or two. For most, garbage disposal replacement probably isn't a big job. But for us, it was big enough to know we didn't want to attempt it ourselves.

After doing some research (& some yelpsearch), I reached out to David Gray Plumbing on Wednesday. Read some reviews about the different disposals they carried, got my price quotes and made my appointment. They showed up today in a timely manner and were out of the house in just over an hour. They even replaced our p-trap but kept the quoted amount I had gotten through e-mail.

We have some more work to do around the house (bathrooms & kitchen remodel). David Gray Plumbing will definitely be on our call sheet when we start looking for quotes.

Stay away!!!
Plumber was here no more than 4 minutes and they still charged 100$
After I called and spoke to a supervisor who never came to the phone , they would not lower for me!
Awful people!

They do a reasonably good job but their customer service staff are more often than not, rude and condescending.  For a service business, that is a huge problem for me.  In addition, they are beyond expensive and they nickel and dime you every chance they get.  We had a weekend job done on a rental property and while they fixed the issue temporarily, it came back a week later and they then wanted another $108 service call & $28 every 15 min.   No thanks.   Onto someone else.

About two years ago we detected water accumulating outside of our shower. Called David Gray and they sent out Buddy. Buddy put tape over the drain, ran the shower and when he saw water accumulating determined we had a pan leak. Because the shower has glass block, he indicated that it would require extensive reconstruction so he would refer it to someone else at Gray. I waited four days and didn't hear so I called. Although the paper work hadn't come through, they referred me to a tile expert. He came and determined it wasn't a pan leak, but the glass blocks were leaking. He caulked them, charged me but the leak continued. I figured out that the leak must be coming from inside the wall. I bought a $6. shower arm to replace the defective one and the problem was solved. I contacted David Gray and was told they would look at the invoice I never heard back.

We are new to Jacksonville and recently purchased a home built in the mid '80's. A few days ago we noticed what turned out to be a slab leak. We called David Gray and they were out the same day. We were impressed with the Professionalism, accuracy of their diagnosis and speedy repairs. There is no doubt we have found our Go to plumbers. I highly recommend them!

I am a supervisor at an apartment community and I called David gray for a main line back up in one of my buildings that they was out on 5 days ago and it is backed up AGAIN. I called at 10 pm and at 11 pm still no call back. I called again at 11 pm and then I got a call back within 5 min. I explained to him what was going on with that building and I could tell he did not want to come back out but he said well I will come out but it's going to be around 1 am before I can be there? I then told him, well ok we have to do what we have to do so that will be fine. At 6 am the next morning I am getting calls from the same building telling me that he NEVER showed up and the back up is getting really bad now. I called the company back at 6 am and started to explain what was going on when the lady said, I'm going to stop you right there cause I am just the answering service so you need to talk to them and please don't yell at me?? I was NOT yelling but I was upset I will admit that. You will tend to get upset when you have a whole building calling and yelling because they are trying to shower for work and school and bathrooms are flooding everywhere.Well an hour goes by now and NO call back. I am still waiting for the call back and yes this is happening right now as I write this. I have been in apartment management for 35 years now and this is the worst service I have ever had from a plumbing co.

Woke up to an early morning water heater failure. Called several plumbing companies and David Gray Plumbing responded by providing service within a few hours. The technician arrived as scheduled, evaluated and fixed the issue. A new water heater was installed that day.  The service provided was professional and courteous. Highly recommend this company.

We called to get an estimate on having a broken line replaced in our office. They came out and gave us an estimate. Two weeks later we get an invoice for $100.00. I called and was told we have to listen to the phone recording. I had to call back since no one got back to me. Needless to say we were given a credit. Not happy. Will not use David Gray Plumbing. When calling make sure you let them know you need an estimate or you will be charged for a service call.

They sent a 2 man crew and only one of them was an experienced plumber and the other guy was new and spent much of the time watching the other guy work. The experienced plumber took 4 hours to complete the task that I was told would only take around 2. They kept going outside to smoke. Then they spent 15 minutes cleaning up and 45 minutes in the brand new truck writing up the bill, talking, and smoking cigarettes. I got billed for that entire extra hour at the 2 man crew rate. 5 labor hours total. My bill was almost $1000. $980 to split 2 water lines and add a drain line (so I could have 2 bathroom sinks instead of 1) ( I also had the Sheetrock wall completely opened up so all they had to do was the plumbing.) They replaced  2 toilets with 2 that I had purchased separately, and removed 2 pedestal sinks. I almost had a heart attack. I figured worst case scenario was gonna be $600.
My theory is this: 1.They have a high overhead. ( brand new trucks)
                            2. The crew leader might get paid by how much he is able to bill.
I am financially and emotionally crushed and I am telling EVERYONE not to use their services. I used to be a small business owner and understand they need to make a living but I firmly believe I was overcharged about 2 hours or about $350.

We called David Gray Plumbing because of the good reviews on Yelp and we were not disappointed - Corie arrived on time and knew exactly how to fix our problems. It was a pleasure to deal with him and he really knew what was wrong and how to fix it. When we need a plumber we will definitely call David Gray Plumbing and suggest you should too!

I've been a customer off and on for years. They are consistently reliable. Never a problem with their work.

I contracted them to install new supply lines throughout the house.  They broke tiles in my shower wall to get to the shower valve when they could've avoided this by going behind a cabinet behind the valve (I was able to remove this later on in 10 minutes).  They acknowledged it was a mistake and promised to fix the damage by installing a plate over the broken tiles or replacing the tiles at no charge.  Then they talked me into installing a new valve because of what they reported as an irreparable leak in the old one. When they did the install they destroyed the entire area of the valve because they saw fit to place the new valve a foot above the original.  Then they said the plate would not cover the area so I'd have to re-tile the entire area and that this was my responsibility.  They were very efficient at getting my business and arriving when they promised, but not too concerned with taking responsibility for their errors and making good on promises.

I called about my generac whole house generator which they sell and repair  the service man came on time and was friendly he tested the generator and told me what problem was but could not fix it. when invoice came it said generac generator tested and repaired when i called about this they were reluctant to change bill but finally did. my point is they need to change there advertisement to we sell generac generators but may not be able to fix them on the good side they gave me of a number  company who can fix it i wont say who because i think they just may have over reached for now

May as well return the favor to fellow yelpers and leave this review. I hired David Grey based on yelp reviews. The plumber they sent- Frank was first class, said he has worked there for 20 years. The office would not ballpark or give me a rough idea of expected cost, which I understand. Some plumbers have flat rate costs for certain services. In my case the DG hourly rate worked out to half of what others were charging for flat rate service. Happy Flushing!

Had a toilet replaced, had leaking toilet repaired and a bathtub faucet repaired. Ken and Theodore were great, I definitely will ask for them if I need any other plumbing repaired. I recently moved to Florida and someone gave me the name of another plumbing company. They no showed for two days in a row. I called David Gray Plumbing after researching plumbing companies. So glad I did.

I had a new garbage disposal installed and it was painless. Same day service and they showed up when they said they would and even called ahead to let me know when to expect. Kevin the plumber was personable and professional. I have use them before and would recommend them to anyone and each time the service is the very best.They all seem happy to be working for David Gray Plumbing.I would have done 5+ as a lot of service people do not keep their appointments this well.

Faced with a slab leak and the knowledge that further slab leaks could occur even if we fixed this one, we had David Gray Plumbing come out and re-pipe our entire house. Their quote was a bit higher than what we received from some of the other teams who came around to assess the work but we were convinced that they would be faster, more thorough, and take greater care. They completed the work in two full days without a hitch. I would recommend them to anyone needing major plumbing work.

Terrible customer service. I called early this morning and was first told someone would be here before noon. Then I received a call back and they apologized and said, no it would have to be between 1 p.m. and 5 p.m. today. I received a call at 3:12 p.m. and answered immediately but it was a bad connection. I called right back at 3:14 p.m. and was informed that because I didn't answer they went on to another call. This is unreal, it was 2 minutes and I did answer their call. I will never use them again and would suggest no one else do so either.

It is unfortunate when you must guide a contractor and advise how a repair is to be completed. The same repairman returned to our home to attempt the two jobs originally paid for. This experience references a new kitchen sink and a new bathroom sink and two visits that did not see the jobs completed satisfactorily. The kitchen sink required new drainage piping that initially the repairman advised the cabinetry would have to be cut to access the full extent of the piping to complete the installation of the new sink. I advised the repairman how to avoid this damage to the cabinet that he advised he would not be responsible to repair. My suggestions were successful, and the repair job was competed to 95%. He failed to add the spray hose weight. He completed this repair to our satisfaction during his return visit. The bathroom sink has been attempted twice by the same repairman with a colleague on the second visit and is STILL not complete. The bathroom was renovated with a new countertop, faucet and vessel sink. Initially, the repairman was uncertain how to install the new faucet, claiming the shipping container did not contain the necessary parts for the new faucet. The additional parts to complete the installation were supplied as he was unaware how to finish the job. The vessel sink installation remains unsatisfactory and the same person will not be requested to our home again. The sink was not sealed to the countertop and spun freely loosening the drainage piping. The incomplete seal of the sink was addressed. Within minutes, I was retrieved to review their work. I was presented with a sloppy application of a silicone adhesive beneath the vessel sink to the new countertop. They were advised to redo the application and inquired if they removed the sink as required to apply the silicone properly. Upon a second review, there was a 4-inch bead of silicone extending from the sink bottom out onto the countertop, the back side was not sealed, and the right side of the translucent sink was sealed with a black substance. These two repairmen considered this job completed. No customer should have to advise any professional repairman how to do a job. No customer should have to call a reputable company to complete a job 3 times. No customer should have to pay any company for a return visit to complete a job that wasn't completed correctly the first time. I was advised that these repairman's supervisor was being called to inquire of our cost for the return visit. Fortunately, the supervisor was not as abrasive as his employees and did not charge for the second visit of which we would not have paid for. This job remains incomplete, there remains a sloppy silicone application beneath this sink. The sink will have to be removed from the new countertop, the silicone removed, and the sink resealed properly as it should have been done the first time. We will not recall David Gray to attempt to complete this job for the third time, nor will we be threatened to have to pay again for a job not done right originally. If it were not for the repeat back surgeries I have suffered, I would do the job myself. One last comment, there was a great reluctance to address this second call from the three times I attempted to call in the request and to the apprehension of the original repairman's attitude when he returned to our home. The only reason we believe this return visit was completed was because I addressed the original visit with an electrical supervisor (as a plumbing supervisor refused to return my call) and advised that numerous electrical jobs needed completed. Following an electrical job assessment, the plumbing work was rescheduled. Unfortunately for David Gray, due to the poor plumbing workmanship, the electrical work was not completed by David Gray electric.  Fortunately for us, the electrical work was completed by another company for $400 less than David Gray's quote and additional electric work David Gray said they would not do was done with professionalism and the first time by American Electrical.

Outstanding!!  They showed up on time and did an excellent job replacing my hose faucet.  Plus, the $104 charge was much less than the $250-$400 quotes from others I called. They even gave me a phone book discount that I wasn't aware of.  I will definitely use David Gray in the future!!

Quick, competent service call when our air conditioner stopped working on Friday night.  Mike got our home cooled over the weekend and made arrangements for a new fan motor to be installed Monday.  Thanks!

They quoted me one price over the phone, then tried to charge me double when they got here. Also tried to extend the billing time by sitting in the truck for 30 minutes after the job was finished and tried to claim they started the job 30 minutes before they got here. When I pushed back on all those issues they gave me a new invoice but they had increased what they were charging me for parts to try to pad the numbers that way.

I wouldn't recommend them. I called for not having hot water in my shower. Scheduling process was smooth and dispatcher called back when plumber was 30 minutes away. I did a little research and presumed it had to do with corrosion of one of the internal parts. After digging into it, he discovered it was a corroded spool and installed a new one. After putting everything back together informed me of an existing drip and whether I wanted that fixed as well. Really? Don't you think he would've noticed the drip when he started and fixed them both together? I opted to have it fixed as well. After hearing a grinding noise for the next 30 minutes I decided to go in and inquire. He had been filing the inside of one my existing handle because he discovered after installing the replacement part that my handle didn't fit on the new part. Aain, really? At $94 an hour, I don't think filing for 45 minutes was exactly a good spend of MY money. All said and done , just short of $400 he was finished. The part I originally needed I can buy new for $30 online. I was charged $190 in parts and still have all of the same fixtures. I could've purchased a new fixture set and had it installed for less I'm certain. Shame on them for not providing better service and recommendations to their customers.

Terrible! Very Disappointing! Rip off!  We hired David Gray Plumbing to install two new shut off valves in our powder room and run the existing pipe up the wall where we would install a new wall mount lavatory faucet, we supplied parts for this. My husband had already cut out the wall. We gave instructions that the technician and his trainee understood as far as the height of the shut off valves, to remain the same height for our vanity. Not only were they very slow, but they first installed the shut off valve about 4 higher than they were supposed to, they had to redo, at our cost! Work was very amateur like to say the least, and at the end when the tech said he was  going to the truck to get the bill....after waiting about 15 or so minutes, I went out to the truck to see what was taking so long, the guy was just sitting in the truck texting on his phone. When I asked for the bill I nearly fell over $418.30. when I questioned the bill he said that they charged us 15 min travel time, I checked my gps, they were 1.2 miles away, about 4 min...they charged us for their mistake that they had to redo...they charged us $186.31 after a 10% discount for supplies, I have since looked up all of the supplies they used and could of bought them myself for less than $60 retail!  The scope of work should not have  taken no more than an hour. We where completely taken for a ride!!! I would not recommend them to my enemies nor would I ever use them again if my life depended on it!

I agree with the reviews that say they do not stand by their work. I hired them several times to fix stopped up toilet and they would send out people who didn't seem  to be very competent and charge me approx $100 and all they would do was use an arguer. Then in few months the toilet would be stopped up again and they would want me to pay them another $100 to use the auger again.  When I called manager to complain and get them to come back out and fix toilet properly,I was amazed. He didn't seem to feel they had any obligation to stand by their prior work and said they would charge me to come back out.  I question the experience and abilities of the men they send out to some callers.  The owner who is licensed plumber is supposed to supervise their work but all he does is refuse to accept responsibility for their inability to fix problems as if it is just a way to make more money. Their goal doesn't seem to fix anything properly but to just repair it temporarily and you will have to keep calling them back and paying them once again to fix it temporarily.   I will never hire this company again.

Corey was very unprofessional.  He was good at getting the estimate and scheduling the job however the communication and follow up with problems was horrible.  We had a condo repipe done and a new water heater installed.  They left a large hole in the wall behind the water heater and under the kitchen cabinet, 2 faucets also had very little water pressure and the air conditioner drain line which is directly over the water heater leaked.  He responded by scheduling the drywall repair a week later which meant the newly installed water heater had to be disconnected and moved.  Very inconvenient. As for the faucet and leak to pipe that he would look at it but only as a courtesy. Not covered under contract.  In my opinion everything that worked prior to the work should be left in the same working order.  On the day of the drywall repair a lack of communication caused another technician to be dispatched.  Kevin was great.  He fixed the faucet within minutes.  It was not sediment as Corey indicated, it was PVC shavings from the repipe...and I was going to be charged for that..... He removed the water heater and we then do had to wait for the drywall repair a few hours later.  That work was completed without issue.  Corey showed up a short time later to put the water heater back.  He had a bad attitude from the moment he walked in the door.  He put the water heater back but wanted again to charge us for fixing the drain line that was clearly disturbed by the moving of the heater.  When we expressed concern about that he became upset got very loud, spouting if you take your car to a mechanic for a problem and he finds a cracked block he would have to charge you to fix it.  That may be true however if I took my car to a mechanic to fix the steering wheel and they cut my leather seats by sitting it it with tools in their pocket, absolutely they would have to fix it.  He estimated the job, he saw how close that drain line was to the water heater and should have included that in the estimate.  Again if they hit the line removing the unit they should fix it.  He refused and just replaced the same pipe.  Of course it leaked and we had to do the repair.  It cost 5 dollars.  Materials a plumber has on hand.