Best Plumbing Services in Jacksonville, FL

I was a bit dissatisfied at first due to a scheduling mixup. However, the next day Josh arrived on time and with great energy. I needed to have the faucet in my shower fixed but he earned my trust by doing great work and not pressuring me. He gave me options I didn't know I had so that I could research & make informed decisions on things that had seemed too daunting to have addressed for years. I then set another appointment to have all of my toilets replaced, garbage disposal removed, a set of shower fixtures replaced-and Josh even quickly resolved a bad odor that was coming from a drain in my laundry closet for years that myself and family had unsuccessfully tried to resolve. He paid attention to detail and efficiently removed the garbage disposal and installed the new pipe in a way that gave me more space under the sink. I'm very pleased and will use Premier Plumbing, LLC for my future needs.

Dan came out the same day on a water heater call.  He diagnosed the problem, showed me what needed to be fixed and gave me options I would not have thought of.  He kept a neat work area and was very courteous.  I recommend him highly.

This company is punctual, clean and very helpful. Very friendly and they answered all our questions! They had our slow flushing toilets working in no time! Inexpensive too!

Zane is honest, professional, friendly, and goes above and beyond in his customer service. He really helped save the day with our total renovation project for a new home we bought. We will continue to use him in the future for all of our plumbing needs, and we highly recommend Aqua Physics!

Absolutely the best! Our bathroom remodel project was behind schedule because of another plumber who decided he didn't want to show up. Called Styles, gave us a bid and was here three days later with a crew of three and finish the job the same day! Very professional, very nice, cleaned up their mess on the way out. The crew worked well together and definitely knew what they were doing. Very relieved!! Would recommend them to everybody!

OMG!  I am recovering at home from major surgery, and of course, my plumbing goes on the fritz - after 6:00 pm on a Monday night.  I looked up plumbers under Yelp, and called Mr. Thurston the first time at about 6:05 pm.  He was finishing another job and asked me to call him back in an hour (after listening to all my details); I called him back and he was still working, so he said he would call me back.  I thought, sure...but he did.  We talked about my problem again, and he said he was on the way.  I told him I thought I could wait until tomorrow since it was by now almost 8:30 pm., and could he just come tomorrow (also so I would not have to pay an after-hours fee).  He insisted on coming anyway as he was so booked, he could not fit me in during regular hours for two days, but promised that he would not charge me any extra for the after-hours call - he just wanted to help me out!  He came, found the problem within about 20 minutes (outside in the dark) and billed me minimally for a full fix.  He was not only professional, but very nice and went out of his way to give me good service at an extremely good rate.

Do not call anyone else for plumbing - he is the best! I wish there were more service personnel out there like Mr. Thurston!

Horrible service.  Purchased hot water heater from them 2 years ago that included a 6 year warranty. A specific part on the unit has gone bad now twice.  They fixed it for me under warranty the first time. This go around they said they couldn't get out here for 5 days and when I told them it was unacceptable, the owner said that since it already broke once they do not cover it and I need to contact the manufacturer myself as they will not cover it.  

1. That delays our repair and our family will be out of hot water for an extended period of time.
2. And if they did send me the part, I would still need it installed.

I did not buy a TV from BestBuy, I bought a water heater from CCMP.  Do not use them.

We saw good reviews and called Mike Scott Plumbing due to our hot water heater not delivering hot water. The water was luke warm. It seemed warm for a moment and then it would go cool. The first time they came out, they said it was due to an electric power surge that threw off a master temperature switch. They tested with their hand to see if the water warmed in our kitchen and it was and told us it was fixed. Unfortunately, the next morning we had luke warm/cool showers again. We called back again and they came out and they did not charge us a service fee to return, just for parts. The repair guy they sent out seemed very bewildered. First, he said it might be our electric saver on our circuit box that might be turning off our water heater to save power. We might need to call our power company. (Huh?) Then he said our water heater was only putting off 120AMPS instead of 240. He had to call another technician to ask questions and realized he was reading the amps wrong. We explained the tank wasn't that old. Then he said it was our heating elements, and he changed those and replaced 1 thermostat - just in case. He tested the water from the sink and said it was fixed. Next morning, luke warm/cool showers again. We couldn't believe it! My fiancé and I are not mechanical handy people and we want to trust that the professionals we hire know what they are doing. Two different technicians came out, that's two techs who had no freaking clue. They were very nice guys but apparently oblivious. After spending $200+, we couldn't immediately afford to keep plugging away at it and we felt like calling Mike Scott Plumbing back was futile. I mean, they just didn't inspire much trust in their skill set. We wanted to know where the techs were that inspired all these supposed great reviews. We just weren't going to give them anymore of our hard earned money. We just decided to take luke warm/cool showers for a while, which sucked. In an unrelated issue, yesterday morning I noticed a slow steady constant drip from one of our showers despite the handle being off. Google said it was a valve inside. We decided to call Jim Brady Plumbing and while they were fixing the shower - we also asked him to look at the water heater. He looked over our water heater and he said - well one of your thermostats isn't set. We asked, One of them, isn't there only one? The previous repairman replaced it. We told him the whole story. There are TWO! Two freaking thermostats on our water heater so what good does it do to replace only one? If that was even the issue to begin with. I Googled our model (yeah, the number is on the tank guys) and confirmed in the manual - there are TWO! I mean if I can Google, can't your techs? Guess what? We have hot showers - wonder of wonder, miracle of freaking miracles! Someone actually knows what they're doing and it took one trip and 15 minutes. Now, we are left with questions as to whether we've wasted money replacing elements and thermostats and draining the tank of water when all along, it was a setting or maybe it was just one faulty $10 thermostat. I mean would Mike Scott's techs ever fixed our water heater or would they just have made us replace it. Thankfully, we didn't have to find out. If you provide a service, send people who know what they are doing. Know your craft. And sure, you can come out again and again but if you can't fix the problem then it's moot. And we work, we don't have the time to sit in our house for repeated visits.  $200 is a lot of money for us and it's not cool to take advantage of people. This is the digital age folks, reviews go everywhere and I hate leaving negative ones, I'm not a mean person but truth is truth. You either deliver on the promise or get called a liar. I will never give you any more of our money nor will I recommend you to anyone, and I know A LOT of people.

This company has given us the worst customer support that we have ever encountered from any company that has sold us a active unit send out worthless the technicians nothing has worked right at all from day one not impressed not happy not please don't deal with them

SCAM ARTIST
Signed a contract for plumbing services and issued a deposit for the services.  

6 weeks later, the services have not been performed.  No contact and will not answer phone or return calls.

This is the WORST !!!! Beware, they are RATS and Scammers, I have a American Home Shield Warranty and they did not swap my Sink Faucet because I use excesive Force to Open and close the faucet. I follow this many days over the internet, many customers are saying the same, the plumbers are getting this answer and know how to make 100.00 easy money Scamming people, they do not want to fix your issue, they are there for easy money.!!! They are scammers, This Plumbing company is horrible! STAY AWAY from them.  ALL HRS EMERGENCY PLUMBERS should change their name, they do not answer calls and also their plumbers are scammers!

DO NOT use this company!  We had a minor natural gas leak under the house that our HVAC company found and informed us about.  I made the mistake of calling TECO Gas first and they turned off the gas to the entire house at the meter and locked the lever so we could not turn it back on.  This meant that we were in a jam and had to get a technician out ASAP.  After calling several other companies that could not have a technician out in less than a few days, I found A1 Plumbing on the internet and called them.  They told me they could get a tech out that afternoon and that the trip charge would be $79 and that it WOULD NOT be applied to the cost of the repair.  I asked what the cost of the repair would be (expecting an hourly rate because the repair had to be diagnosed first) and was told that the folks who schedule the tech could not discuss any further pricing other than the trip charge and nor could they connect me to anyone else who could.  This should have been a BIG red flag, but I was desperate so I scheduled the tech who came out even sooner than expected (a good thing).  Once there, I explained to the tech where the leak was (based on what the HVAC guys told me) and he said that there was a flat $350 charge to diagnose where the leak was and what repair was needed and that this amount would also NOT be applied to the cost of the repair.  I asked him why I was not told that over the phone initially and he said that the staff that schedules the techs cannot quote any charge other than the $79 trip charge....  But, I persisted, it's a flat charge so there is no reason the customer cannot be told about it just like the flat $79 trip charge.  Apparently, that's just company policy.  Anyway, I was desperate so even after asking him to call into the office to try to ameliorate the $350 flat fee (to no avail), I agreed to pay the $350 to diagnose the leak.  The tech crawled under the house and came back out after maybe 5-10 min and showed me pictures of an apparent gas leak at two adjacent fittings at a T in the gas pipe.  After some discussion, he told me it would cost $175 to repair the leak in the two fittings.  So, once again, being desperate and already into this for $429, I agreed to go forward with the repair.  The tech was under the house and out in maybe 10-15 minutes, charged the system to make sure there was no more leak, and took my payment and left.  Total bill - $604!!!!!   All in all, without all the discussions over the charges, the tech spent maybe 45 min - 1 hour (at the most) from the time he arrived at my house to the time he left.   $604!!!
After the fact (end of April 2018), I called A1 Plumbing 7 or 8 times trying to reach the owner to discuss the (in my opinion) exorbitant amount I had been charged and was told over and over that he was out and would call me back.  Once, I actually spoke with him (Toby) and he said he would review the matter and call me back.  He never did and after a few additional calls from me, I was told by Office Manager (Ashley) that Toby was not the owner and that she would review the matter and let me know what if any adjustment could be made.  Never heard back from Ashley or anyone else.
Yes, I was quoted the $79 trip charge and told it would not be applied to the repair work.  No, I was not told during my initial call about the $350 flat fee (also not applied to the repair cost) to diagnose the leak and quote me the cost to repair.  The $350 flat fee to diagnose the problem was only made known to me once the tech had arrived and I had agreed to pay $79 just for his trip over (that would not be applied to the repair work).  So, only after I had agreed to pay $429 (none of which will be applied to the cost of the repair) was I told that the repair would cost $175 (arguably reasonable amount for the repair and time involved).
Bottom line, if you have ANY other option, DO NOT use A1 Plumbing and if you don't have any other option, at least you now know what they won't disclose up front.

They sent a plumber to my house to unclog a shower drain and ended up breaking the bottom hinge of the shower door. The plumber left the door half open and dangling at an angle and left the house without saying anything about it. I called the office to complain and the woman asked me if it was possible that the door just broke by itself. When I said no, she then asked me if it's possible that the door could have broken by itself in a few days because it was old. She was very callous and condescending.

I called back and spoke with the owner who agreed to replace the door. He later changed his mind because the door cost too much.

This was an awful experience. DO NOT USE THIS PLUMBER!!!

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