Best Businesses in Jacksonville, FL

Folks, Greg and Michael just left our place and did a fantastic job on our clean out. I wasn't sure where the septic cap was and they were able to find it with no problem. They were able to pick up the grass in large pieces so when they put it back and it looked like they had never been there.  I am so impressed with the company. One of the greatest parts is they came the next day.

Bad attitude. Coming to check my shower faucet and said he would charge $400 to fix it, then let me to call the other plumber because he was too busy. Maybe he felt he was too rude and after he left he gave me the message saying that he could do the job with $75/ hour but I don't want him come back again.

They came out and really looked at what was going on with my shower head dripping and took care of the problem. Plus, they cleaned the shower area where their boots were. Would highly recommend and plan to use in the future when I need them again!

Excellent responsiveness and customer service. Jason is great and I highly recommend.

Very Quick response on a Saturday!!
The gentleman who came out was very informative and professional. Told me about my options and the cost for all. Even though I as  a homeowner decided not to use them at this time; they provided prompt professional service and I WOULD recommend them as plumbing professionals!

Dan has done several jobs for us, the latest being a dishwasher removal and new install.  We are beyond pleased. He is extremely fair in his prices,  does a great  job and he is very professional and courteous.  We're glad we found him and we highly recommend his company.

I ran into a wonderful employee of McKendree's, Shone,  this morning at a local hardware store.  He was so helpful! He helped me find a few pieces for my DIY project.  If they are this helpful with non-customers, I bet they are even better with their clients! The next time I need a professional, I will be calling McKendree's!

They get it right every time, hard working, to the point, friendly and prices are reasonable! They are my go to plumbing company!

Toto-Rooter came out at the scheduled time and the plumber did an outstanding job of resolving our sewer blockage. He was pleasant, clean and very professional.  He answered all my questions and carefully explained what he was doing. I highly recommend Roto-Rooter.

Called Bill Fenwick when my Rinnai tankless hot water heater started leaking. I had already called Rinnai and was told by their customer service rep that the leak was probably caused by a failed heat exchanger.  The plumber inspected the unit and agreed that it was the heat exchanger, but he didn't have a replacement so one would have to be ordered. He charged me $149 for the call to verify something I had already been told by Rinnai in a 5-minute phone conversation. A few days later he returned and installed a new heat exchanger and charged another $352 for labor to install it for a total of $501 in labor. No credit was allowed for the $149 for the first call. The very next week the unit stopped producing hot water, so I called Bill Fenwick again. Another plumber came and deduced that the gas valve had failed, probably due to the leak from the heat exchanger the week before. Again, he didn't have the needed part so it would have to be ordered. He returned a few days later and installed the part for another $160 in labor, plus he added another $64 for the diagnostic call to identify the problem from a few days before. Keep in mind, this was mere days after the $501 charge for the heat exchanger replacement. Despite claiming to be an authorized service provider for Rinnai, they apparently don't stock any Rinnai parts. So all repairs require two trips, and therefore two labor charges. Nice racket. Since I personally was not available when the gas valve was replaced I could not question the charges at the time.  But with $725 in labor invested in these two repairs I decided to call Bill Fenwick to clarify their billing policies. To wit, if another problem occurred in a few days would I again be charged labor for another two calls, or would some allowance be made for the $725 already paid? I spoke to a very nice customer service woman who asked for a detailed accounting of my question so she could insure that she had the proper person return my call. Someone was to call me shortly. That was over a week ago and I'm still waiting. Maybe Bill Fenwick does not want to discuss their billing policies. Not having hot water is a very unpleasant experience. I can't help but feel that that situation was exploited by Bill Fenwick Plumbing.
Ray M.
St. Augustine

Showed up quoted me $1500, after one canceled appointment and estimate later the quote more than doubled. Scope of work vague and intentionally misleading.

2 gentlemen arrived today to fix our electrical issue. They were professional, kind, patient, and honest. Our outlet wasn't working and needed replaced, they did it right away and quickly. The pricing was reasonable and fair. Overall a great first-time interaction and now we have someone to call for all of our electrical needs! Thanks Y'all :)

I called Eagerton Plumbing because I needed to find out why a bathroom sink was making a running water noise and their fee was a little less than a few others that I had called for estimates. They quoted me $130. plus materials. When the workman showed up, he turned my main water valve off and broke the switch. When I told him he broke it, he said half of it was already broken, so he wouldn't replace it. He said it's about $200 to replace it.  Well, half of it was already broke, but you could still turn it off and on with the other half. Now I have to use a pair of pliers to turn it on and off.
He told me I had a slab leak on the street side and the house side of the meter. He said he would have to give me an estimate on what it would cost to replumb the entire home, this would include busting up the driveway to get to the city side of the meter.
Then he told me I owed $144.95 for him coming out. He said $10 was for gas and $4.95 was for materials. When I told him they should have told me up front I was paying for gas, and that he didn't use any materials -  He said I could call the office, which I did. The girl argued with me and then transferred me to a man. I told him they didn't use any materials on my job and that I should have been told that they were going to charge me for gas. He was extremely rude and told me that I could pay whatever I wanted and find myself another plumber. (He didn't know I needed a complete replumbing job at the time.) I told him I would pay the amount I was quoted and find myself another plumber - and I did.
The new plumber told me that the leak is coming from my side, but NOT the city side of the meter. Eagerton's guy told me it was leaking from both sides.
They were very rude and unprofessional, but lost a big job over $14.95.

Action Handyman was easy to get a hold of and quick to act.  Needed some help with a door that kept slamming shut, got it fixed so it will close nice and smooth.  They were very responsive and sent videos as we couldnt be on site for the work. Price was very reasonable!  Highly recommend.

Fantastic service. We had a main line break at 10:30 pm. Panicking I call this company based on reviews on Yelp. We just moved into the area and knew no one.  I must say I couldn't of been more pleased. They quickly picked up the phone and came on over. Within 1 1/2 hours he had the problem fixed.  Professional and friendly while highly skilled.  
Thank you!

Herzer's plumbing responded within an hour to my online request for quote and service, and was able to schedule my non emergency appointment within a couple days. They took care of our sink issue quickly under an hour and the rate was very reasonable. Friendly local business with great service in Orange Park!

Had service through 2-10 Homebuyers Warranty. The job was accepted on Monday and Jose, technician, was there by Wednesday.  He snaked the drain and everything is running smoothly again. Thanks!

Trust me, just don't. It'll save you loads of money and headaches. Pick a different company if know what's good for you.

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