Best Businesses in Jacksonville, FL

So my home built three years ago had my septic alarm go off, of course on a Saturday. I submitted an email to several firms thinking no one would get back to me until Monday. Wow was I wrong.

Duck Duck Rooter not only got back to me, they sent a technician over to investigate my problem. They diagnosed it quickly and while I needed pumping out, they put me on the schedule the following week. The technician answered all of my questions and showed us how to limp through until they fixed it for good.

What a great experience. Had a water heater that stopped working suddenly (cold showers in February...  brrrr)  These guys were super quick to respond,  super helpful and got the problem fixed!  Couldn't ask for anything more!

They came out and really looked at what was going on with my shower head dripping and took care of the problem. Plus, they cleaned the shower area where their boots were. Would highly recommend and plan to use in the future when I need them again!

I called Friday morning because my hot water heater wasn't working. A technician was at my house the same day and fixed the problem. Great service and would definitely use again!

Very Quick response on a Saturday!!
The gentleman who came out was very informative and professional. Told me about my options and the cost for all. Even though I as  a homeowner decided not to use them at this time; they provided prompt professional service and I WOULD recommend them as plumbing professionals!

Dan has done several jobs for us, the latest being a dishwasher removal and new install.  We are beyond pleased. He is extremely fair in his prices,  does a great  job and he is very professional and courteous.  We're glad we found him and we highly recommend his company.

I ran into a wonderful employee of McKendree's, Shone,  this morning at a local hardware store.  He was so helpful! He helped me find a few pieces for my DIY project.  If they are this helpful with non-customers, I bet they are even better with their clients! The next time I need a professional, I will be calling McKendree's!

They get it right every time, hard working, to the point, friendly and prices are reasonable! They are my go to plumbing company!

So, the pleasant job done by Mr. Shine failed the inspection. The gentleman inspector explained a lot of things that went over my head. But the gist of his findings was the red and blue had to go.

Nearing a week after the inspection I hadn't received a call to schedule the fix so I called and was able to schedule for the following day or day after. I took time off work but was stood up. I called to reschedule to that Saturday no problem.

Saturday, Mr. Guy showed and made the repairs. He hadn't received the inspection report so he worked based on my limited understanding of the red and blue were wrong. The inspector was looking for regular PVC piping. Mr. Guy was able to change a red and a blue pipe with materials he had on hand. He left the valve red piping advising he didn't think he needed to change it. I didn't know any better so I allowed it and figured when they get the inspection report and find it wrong they'd let me know. He even sent a picture to his manager to be sure it was fine. But Mr. Guy, like Mr. Shine was nice.

Today we had the follow up inspection and it failed because of the last red piping. Now I need to rush to get it fixed and inspected again before next week. The inspector allowed me to see the code that the red piping was violating. I took pictures. It's not supposed to be insert-fitting like it is.

Called Bill Fenwick when my Rinnai tankless hot water heater started leaking. I had already called Rinnai and was told by their customer service rep that the leak was probably caused by a failed heat exchanger.  The plumber inspected the unit and agreed that it was the heat exchanger, but he didn't have a replacement so one would have to be ordered. He charged me $149 for the call to verify something I had already been told by Rinnai in a 5-minute phone conversation. A few days later he returned and installed a new heat exchanger and charged another $352 for labor to install it for a total of $501 in labor. No credit was allowed for the $149 for the first call. The very next week the unit stopped producing hot water, so I called Bill Fenwick again. Another plumber came and deduced that the gas valve had failed, probably due to the leak from the heat exchanger the week before. Again, he didn't have the needed part so it would have to be ordered. He returned a few days later and installed the part for another $160 in labor, plus he added another $64 for the diagnostic call to identify the problem from a few days before. Keep in mind, this was mere days after the $501 charge for the heat exchanger replacement. Despite claiming to be an authorized service provider for Rinnai, they apparently don't stock any Rinnai parts. So all repairs require two trips, and therefore two labor charges. Nice racket. Since I personally was not available when the gas valve was replaced I could not question the charges at the time.  But with $725 in labor invested in these two repairs I decided to call Bill Fenwick to clarify their billing policies. To wit, if another problem occurred in a few days would I again be charged labor for another two calls, or would some allowance be made for the $725 already paid? I spoke to a very nice customer service woman who asked for a detailed accounting of my question so she could insure that she had the proper person return my call. Someone was to call me shortly. That was over a week ago and I'm still waiting. Maybe Bill Fenwick does not want to discuss their billing policies. Not having hot water is a very unpleasant experience. I can't help but feel that that situation was exploited by Bill Fenwick Plumbing.
Ray M.
St. Augustine

Came out fast and did a good job. But very, very expensive! $440 for two hours and that price didn't include the replacement toilet I had to run to Home Depot for in the middle of the job (while they waited ... on the clock!). Tech was good and no complaints about their work, only the insane, out-of-this-world price. 3.5/5.

Had David Gray install pendant lights to a non existing wired area above our kitchen bar. They drilled the holes, started the wiring from a nearby light, and patched an old light that was too close the new lights. Very pleased with the results and the patchwork is darn near perfect to our existing ceiling! Arrived on time and estimate was spot on. Very happy!

Called today for to have a new faucet installed. It was kind 9f an emergency as my husband tried to remove it but lacked the proper tools. I called at 2:00 and a technician called me about 5 minutes later saying he would be here in 10 minutes. Within an hour, the new faucet was installed and the water was back on. The price was very reasonable. Another company wanted $400 to come out today. This company will be my go to for plumbing needs.

I contacted this professional thru yelp.  I got a reply and set up an appointment.  What I am am so pleased about is that there was miscommunication with the scheduled appointment.  He got right back to us, came the next day on his off day and got our job completed and I was really pleased with the work.  Here's the thing.  I had a repair to my front door, repair to a stair railing and installation of a toliet.  This gentleman got to work got it done and did a great job in record time.  Seems like they really know what they are doing.  So I have other jobs and I will use him again.  So lets see if this gentleman does consistent good work.  I'll be sure to let you know; however I think I've hit the jackpot!

Great job they are very busy on Monday but be patient price was 120 per hour, emergency call i think that means off hours is 180.00 dollars per hour. My tech was very nice. Happy customer!

Herzer's plumbing responded within an hour to my online request for quote and service, and was able to schedule my non emergency appointment within a couple days. They took care of our sink issue quickly under an hour and the rate was very reasonable. Friendly local business with great service in Orange Park!

Had service through 2-10 Homebuyers Warranty. The job was accepted on Monday and Jose, technician, was there by Wednesday.  He snaked the drain and everything is running smoothly again. Thanks!

excellent job fixing a slab leak. Jacob (technician) and David, apprentice, were great

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php