Best Plumbing Services in Jacksonville, FL

Good job.  I am 70yrs.old and this was an emergency to me.  I called the people I usually use to pump out my septic tank but couldn't get me on the schedule for at least a week.  Duck Duck Rooter came out the next day before 10 am and so far everything is working.

Jerry responded to my request for help very promptly. He brought the necessary supplies to fix both of my toilets. He gave me advice to help avoid problem in the future. I chose Jerry because the first time I reached out (several months ago) he turned down work that truly was not necessary. It's hard to find people with integrity and yet there is Jerry. I highly recommend him.  Here is a pic of what he fixed.

They came out and really looked at what was going on with my shower head dripping and took care of the problem. Plus, they cleaned the shower area where their boots were. Would highly recommend and plan to use in the future when I need them again!

Great response time replacing a hot water heater. The other company I contacted never even returned the call!  Nice to have local businesses you can rely on.

Very Quick response on a Saturday!!
The gentleman who came out was very informative and professional. Told me about my options and the cost for all. Even though I as  a homeowner decided not to use them at this time; they provided prompt professional service and I WOULD recommend them as plumbing professionals!

Daniel was awesome!

My friend referred me to him and I'm glad she did.

He was very friendly and was able to fit me in right away.

I always like to get a couple  of estimates with any project I'm doing an he was very reasonable priced.
I didn't feel taken advantage of at all.

If you need plumbing work done he is your guy!

I ran into a wonderful employee of McKendree's, Shone,  this morning at a local hardware store.  He was so helpful! He helped me find a few pieces for my DIY project.  If they are this helpful with non-customers, I bet they are even better with their clients! The next time I need a professional, I will be calling McKendree's!

They get it right every time, hard working, to the point, friendly and prices are reasonable! They are my go to plumbing company!

Ok 1/25/2016- UPDATE

I just received a call for a customer service rep and the general manger regarding my first review. They were very apologetic about the issue I had with the original call. They listened to my side of the story and offered to do what ever needed to be done to make the problem right. I had already sent our regular plumber to fix the issue, but the fact that they called back and wanted to correct the issue says a lot. I work with many companies and this is not the first time I have run into these type of issues but I can not remember anyone calling back about a review or even when I have called the company to complain. I run a FM company myself and I understand how damaging a bad review can be or word of mouth. Like I said before I'm not opposed to using Rotor Rooter I use them all the time when our techs aren't able to get somewhere. If I ever have the need I will give them another chance. I also appreciate them taking my complaint seriously. I know there have been times I have gotten a negative review about one of my techs and I take it very seriously as well. But I have run into so many companies that do take that stance but get defensive. So thank you to Rotor Rooter for calling back.

Original Post
Ok I had no real problem with pricing, as much as I had a problem with the dishonesty. P.S our regular plumber was out for the day. I sent this company out on 1/23/16 at around 6:30pm to footlocker at the Orange Park mall. They got there on time no problem, I spoke with the technician when he arrived  by phone. The store had a clogged toilet., he said 95 per hr, I agreed and for Saturday night, price was fine. He said there was a broken pipe under the slab and  the floor would have to be dug up and the pipe replaced. The toilet was drained and flushing but couldn't guarantee the work until we fixed the pipe. He told the manger that it was a copper pipe and told me it was a cast iron pipe. When I asked him was this going to be the 95 per hr he said I don't know I have to check  I heard the manager say I clocked you in and you've been here just for the hour. When I checked the charge it was clocked at 2.5 hrs and the price was now 142.00. Now I don't even think that is a crazy price, I've paid more. But the dishonesty was the problem.  Everything he said sounded off to me so first thing Monday I sent out  our regular plumber to inspect. he said there was no broken pipe and  no copper piping period as no one uses copper piping in the South. The issue is I had to relay that wrong information to corporate. I knew it sounded off but I had no other option but to tell them what the tech had said, which is why I sent a different guy that Monday. I did call the main office and tell them and they only charged me the 1 hr and the lady was nice. I told her all the wrong information and told her I had another plumber take a look and I thought they should know for future clients. She was nice not apologetic though, but I hope she does tell the supervisor. Imagine if they bust open someones floor for no reason !  I would sue!  I have used Rotor rooter in other area and they are expensive at times but they do show up and have had no problems. So this isn't a dig at all rotor rooters but this particular tech is very dishonest or not very prepared in his trade. Looks bad either way.

Called Bill Fenwick when my Rinnai tankless hot water heater started leaking. I had already called Rinnai and was told by their customer service rep that the leak was probably caused by a failed heat exchanger.  The plumber inspected the unit and agreed that it was the heat exchanger, but he didn't have a replacement so one would have to be ordered. He charged me $149 for the call to verify something I had already been told by Rinnai in a 5-minute phone conversation. A few days later he returned and installed a new heat exchanger and charged another $352 for labor to install it for a total of $501 in labor. No credit was allowed for the $149 for the first call. The very next week the unit stopped producing hot water, so I called Bill Fenwick again. Another plumber came and deduced that the gas valve had failed, probably due to the leak from the heat exchanger the week before. Again, he didn't have the needed part so it would have to be ordered. He returned a few days later and installed the part for another $160 in labor, plus he added another $64 for the diagnostic call to identify the problem from a few days before. Keep in mind, this was mere days after the $501 charge for the heat exchanger replacement. Despite claiming to be an authorized service provider for Rinnai, they apparently don't stock any Rinnai parts. So all repairs require two trips, and therefore two labor charges. Nice racket. Since I personally was not available when the gas valve was replaced I could not question the charges at the time.  But with $725 in labor invested in these two repairs I decided to call Bill Fenwick to clarify their billing policies. To wit, if another problem occurred in a few days would I again be charged labor for another two calls, or would some allowance be made for the $725 already paid? I spoke to a very nice customer service woman who asked for a detailed accounting of my question so she could insure that she had the proper person return my call. Someone was to call me shortly. That was over a week ago and I'm still waiting. Maybe Bill Fenwick does not want to discuss their billing policies. Not having hot water is a very unpleasant experience. I can't help but feel that that situation was exploited by Bill Fenwick Plumbing.
Ray M.
St. Augustine

I needed a disposal replaced and some of the plumbing into the wall from the pee trap wasn't done correctly.   Consequently I would have frequent back ups in the sink and tiny food particles on my dishes.   They fixed that without me even asking and explained to me why I had food particles and back ups in my sink. Everything runs smoothly and
clean now.   Thanks!!!!

I had these guys come out and install a generator the crew of Bryan and Walter were very polite and respectful. Upon completion the area's of my home were left nicer than it was when they arrived. These gentlemen took pride in their work and the finished product showed it. If I ever need electrical work again David Gray will be the ones to help me.

These guys are always super helpful and nice. One time I called them out for a simple 1 hour job that only took 40 minutes. instead of just leaving they asked what else they could do for the next 20 minutes. Who does that??? Another time they walked me through something I could fix myself so I could save myself some money instead of having them come out on a Sunday. You don't find that kind of honesty in many other companies!

I'll always call these guys up for plumbing for big or small from now on.

By far, the quickest handyman I've used! I had an issue with my water shutoff value under my sink, and setup a project on Yelp.  Mark responded quickly in the morning and was here soon after.  Job was completed the job same day before lunch. Rate was good and would use again.

I highly recommend this company!!! They were prompt and Nick was superb. He was friendly and informative even though I asked a bunch of questions. They were also very reasonable. Please give this business a chance you will not be disappointed, thank Nick K.

Work description: sink install and garbage disposal.
Work done 10/27/2020

Absolutely wonderful customer service!!!  If I could give them 20 stars I would!  Crystal in the office was amazing so sweet and helpful.  Bryan was amazing, he fixed my problem and set my mind at ease.  If I ever need anything to do with my plumbing they will be my only call!!!

Keith was punctual, professional and went above and beyond with our home warranty repair. After replacing our leaky hose, he even adjusted the flow on my sink sprayer to make it work more effectively. We will definitely call him in the future for all our plumbing needs.

Too expensive
I 'phoned DAVID GRAY to request them to install two owner furnished bathroom faucets, and to fix leak at base of one commode.  After installing the faucets the technician presented me with an invoice for $323.95.  He had not worked on the commode - saying the company would need to send another technician to take care of that because their employees are specialist and he does not have necessary equipment to fix the commode.  I protested being charged such an exorbitant amount!  He told me I would need to 'phone his supervisor, KEN, which I did.   Ken reduced the bill by $50.00.  I told them I would get a different plumber to fix the commode because I did not want to get another exorbitant invoice and would not be using them any more.