Description
We're a real shop! 30 years! No hidden fees, Don't waste your time call us first, the price we quote is the price we charge, Not only are we the fastest but also we're the lowest price. Licensed And Insured. Prices are flat-rate and rock-bottom quotes are guaranteed. top notch service 24/7. We Provide Low Price Fast High Quality Locksmith Service to the Phoenix & Scottsdale areas. 24 hours a day 7 days a week. Pro-Lock & Safe is here to provide customers with amazingly fast affordable honest service each and every time, call now and enjoy these benefits. No Hidden Chargers, Or Funny Business. 20 minute response time Affordable vehicle unlocks Affordable home and business unlocks Affordable home and business re-keying service To make an appointment for emergency services to schedule a re-key appointment or to speak with a licensed locksmith call us now and we will be happy to answer all of your questions.
HISTORY
Established in 1987.
Family owned and operated business located at the same location, 13026 N Cave Creek Rd,one block north of Sweetwater on the west side of the street in a 2 story pink office building in Phoenix,Az since 1987.
ABOUT BUSINESS OWNER
Over 30 years in the locksmith business with customer service my first priority!
SERVICES
Lock Repair, Rekeying, Building Lockouts, Commercial Services, Garage Door Lock Services, Lock Changing, Mailbox Lock Services, Safe Locksmith Services, Electronic/Smart Lock Repair, Key Duplication, Broken Key Extraction, Cabinet Lock Services, Emergency Services, Gate Lock Services, Lock Installation, Residential Services, Electronic/Smart Lock Installation, Vehicle Lockouts, ,
Reviews
I needed a key fob made for my car. I called and got a quote from Ed. I also happened to call Ace to get a quote from them as well so I had 2 bids. Ed's cost was much more reasonable. I went down there and he had the new key made in around 5 minutes or so. A really nice guy and a great experience. Highly recommend.
Mark G.
11/04/2022 12:00:00 SA
After several calls and visits to other locksmiths, Ed correctly diagnosed the problem with my vehicle -- without seeing it. (It was two hours away and unstartable.) He told me how to fix it myself with the proper tools, and patiently guided me through the process. Why would anyone go to a different locksmith? These guys are professionals, the real deal.
Our car key stopped working and i called and spoke to someone here that gave me a quote and an eta. (Piece needed to come in, in order for them to fix it). Called July 5th and 3 WEEKS later they still have NOT fixed it. I've been the ONLY one calling them to get any updates and they always told me that they'd come that day when i did call them. I understand being a small business and being swamped but we live right behind the business and it's been a ridiculously amount of time and ZERO attempts to update me. Can't speak on their work so am only speaking on their service.
Gonna put a solid in for these folks. Way better service than you'll get at Home Depot or elsewhere, and an impossibly complete supply of key blanks of all kinds. Got at duplicate made for my boat and another odd one done later for the motorcycle.
Expertise, selection, and shelves full of stuff you didn't know you needed to check out while you wait.
Mel D.
06/03/2021 12:00:00 SA
I have use this company over the years and I have always been wonderfully responsive and took good care of us for all our key lock and safe needs.
I've been using Pro-Lock & Safe for many years. These gentlemen are amazing! They have helped me from lock outs on the home to making keys for my classic cars purchased with no keys! The knowledge of the owner Ed and his assistant David are irreplaceable. They always have time for me and make locks and keys work with a smile. They are the real deal. The store is fun to visit in itself, it has so many trinkets from current to classics past. It's a good and fun place to visit! Thanks guys for being there!!
I just want to talk to them, but they won't answer their 24/7 phone line. It just hangs up on me after a couple minutes of ringing.
I'm gonna just take my bike over there tomorrow to see what they can do. But for a 24 hour locksmith, they are really falling short on their end of that claim.
I sent my Son to them so they could help with a truck hitch where he lost the keys. I called him later he said they did a fantasic job..and they
went out of their way to help him..and he was so pleased with the service.
I have used them for my personal lock services, and everytime I go there
they are very friendly and nice. Also they have a Mobile Service.
But most important is they know the lock business. I live up north in Phoenix, but I drive over 30-minutes to get there. Why? They are the best and their prices are very fair.
I have Locksmiths by my home 10 minutes away and If call with my questions it seems they are more concerned with how much money they are going to charge me.
But here they listen to my problem, give me the different options and they do a great job.
If you need a AWESOME Locksmith, you've found the right one!!
Roger
Marc B.
04/07/2017 12:00:00 SA
Despite the previous bad reviews regarding this place, I decided to stop in and have a key made figuring I'd give them and chance and the fact that this was very close to my location. Alas I was disappointed when the lights were off and the door was locked at 11am on Tuesday. The posted hours clearly indicated that they should be open. No key for me!
Hermann B.
09/03/2017 12:00:00 SA
Several times proven in each visit the excellent service and kind attention to details
I have had good service at this lock shop for my keys and a few miscellaneous locks I have purchased for my business. They always seem to have the right part and good advice. Dan and Ed have been helpful anytime I have questions on locks.
This is a great business. I've been there a few times for various lock related needs. One time I came there with my vehicle and he came right out and solved my problem. Another time I came in to have him re-key a new vehicle lock, he looked at the old one and said "Its just the tumbler is broken" . So instead of $75 for the new one, he charged $25 to fix the old one.
Honest and fair would be the words I'd use.
Great experience. When I locked my keys in the car, the service tech arrived in the 20 minute time frame as promised and I was only charged what I was quoted on the phone ($58.50).
Local business with local employees. The gentleman at the counter was DEFINITELY hard of hearing, which made me laugh. I got 2 keys copied for just 4 bucks!!! He showed me their versions of my key, and was polite.... I just had to be super loud so he could hear... Again. COMICAL. But He did his job well. I ordered special motorcycle keys online, and was referred here by North Valley Honda. I'll be back for any lock/key related needs for sure.
Charmon S.
03/04/2017 12:00:00 SA
Rude and aggressive. Told me to get the fu@k out of his store for asking to get a key made. Was referred to him from Home Depot and he said "I don't want to hear your fu@king story. Get the fu@k out of my store". Ridiculous. Don't take your business here.
Holly B.
09/03/2018 12:00:00 SA
Had to have 2 cars rekeyed after my keys were stolen. They were able to rekey my ignitions and doors. They were very reasonable compared to the daalership. I brought my cars in early morning and they were completed in a timely manner. Been doing business here thru the years and have never been disappointed.
I have to say I'm surprised they are still in Buisness as they are so rude and unprofessional. Asked about having a key cut and when quoted a price I questioned why was it so high as the last time I was there it was $12 now it's $44 and he went off on me and told me go get it somewhere else and was laughing it off like some kind of clown. I will never go back there ever again and recommend anybody else to look else where.
I had been all over trying to get a key made to fit my custom door locks.(all the usuals like Home depot, Lowes, Ace etc...) no one could make a key that actually WORKED due to some special configurations and age of the home door lock.
Pro Lock was recommended so... before I spent a fortune on new door locks , I tried it. Now I have all the keys I need... and I saved a bunch over changing all my locks.
I came in here to give it a shot, I had been trying have my car keys fixed (various places) because I was always having trouble with them. They took my keys and deciphered the cuts and made me a factory code cut key and then went to test them himself.
I'm not happy to write this review, but I think it's important others know. We brought a Baldwin outdoor lock to Prolock for repair. It would lock, but not unlock, or unlock but not lock. We left the lock to be repaired. Subsequent calls to the owner let us know that he was waiting on parts. Finally, the parts arrived and the lock repaired. We were told it was ready for pickup. I sent my daughter down to get it and pay the bill, almost $40. Maybe it was foolish of me not to ensure the repair had actually been made, but I did not. I trusted them. A few days later, my husband went to reinstall the lock at our tenant's property and realized the lock didn't work. I suppose he could have pulled it out, gone back to pro lock showed them, gotten back our money, but the tenant wanted something in the space and decided since there was a deadbolt a non-working handle was fine.
So - I am unable to recommend this store. They took weeks with our lock, told us it was repair, collected money for fixing it, and had not repaired it. The owner was nice the times I spoke with him, but he either does not know what is going on in his store, or he does not know what it means to repair a lock.
Kris C.
12/07/2015 12:00:00 SA
We were all set to go camping for a few day with our Travel Trailer and I went to put one more item in it and found that the dead bolt lock would not open. We called Pro-Lock and they said to come bring it over and they would take care of it right away. He was able to use some tools to pull the lock out and discover that 2 screws had backed out. So there was no need for a new lock. One hour and $28 later we were on the road. We are happy customers due to fast service and being honest about not needing to replace the lock.
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