Mercury Lock & Safe

Great customer service!
Very knowledgeable and patient with our questions.
Highly recommend this business!

I had bad experience with Mercury Lock & Safe.  To begin with, the gentleman that waited on me (owner I believe) was rude.  He charged me $20 to make a key that did not work.  He then told me to call back in two or three days that he had "blanks" ordered that would work for the lock.  It has now been ten days, I have called the store three times and the story keeps changing.  I would not recommend using Mercury Lock & Safe.

After spending hours trying to find a locksmith to reset a safe combination I found Mercury in my back yard.  Everyone I contacted worked out of a van and really did not impress me.  I took the safe door to their shop and got it back the next day.  While there they cut me a duplicate key for a tool box that nobody else had a blank for.  Very knowledgeable and reasonable.  They are my new go to locksmith.

AVOID. This store completely ripped me off. Needed a single part for a lock and was told I had to buy a "set" and charged me $60 for a parts set. Googled after I got home and it was a $2 piece, $8 for the same set. Completely took advantage of me.

I called a few companies & Deb set Brian the owner to come out & look at my bedroom safe which wouldn't lock. We both decided it didn't pay to fix it & he ordered me a new one. Deb called when it came in & Brian took the old one away & installed the new one. Couldn't recommend their company more highly from Deb to Brian. I am so thrilled I called them.

I went to Ace hardware to make two copies of a mail key for a property. Ace didn't have the key blanks and they forwarded me here to Mercury lock and safe.

Brian was nice and friendly, he made the two copies for me and sent me on my way. Inside the car I Realized I gave him the wrong key to make a copy of them and came back to get two more copies and he offered to replace them at no extra charge!!

I could not be more happier!!

Thank you so much Brian!!

Highly recommended!!

Walked in, lady didn't my even look up at me as she spent the next 15 minutes helping the person who was there when I came in.  Finally acknowledged me and asked what I needed.  Then told me "none of the guys are here".  Why not ask when I initially came in instead of me hanging out for 15 minutes?  I guess they are actually mobile with a store front for some unknown reason.

Called last minute on a Saturday to have a deadbolt rekeyed. Was told I could bring down and wait. It was rekeyed perfectly within minutes and at a fair price as well. Highly recommended and will happily go back in the future. Thank you!

I don't do many reviews but when we receive excellent service I feel I must share with other yelpers. Brian was so helpful and nice. I called phone number before opening hours and he picked up remotely (he was on a job). Was friendly and answered my questions. Said he would call me back when he arrived at store. He did just as he said & called me back promptly advising he was at the store & could help us. We needed a Nissan car key duplicated. Brian did it quickly & was way more reasonable than dealership. Definitely will have our business in the future!

1) Did a great job fixing a painters error on a large French door - they took the door down and couldn't hang it back up and also broke a triple-locking mechanism in the process
2) Really knew how to handle our complex locking mechanisms and doors
3) Fairly straightforward in his assessments
4) Brian is a nice person.

Took one star off as it was really hard to find out status updates and communication with the office was difficult as he is the primary source of information on these more complicated matters and so we had to keep calling to get follow-up.

Great locksmith, hell of a nice guy, Thanks a lot.
Never go to Ace Hardware  or Lowe's again keys never work.
Definitely would recommend  this locksmith again.
Barbra Gradozzi

I had a great experience Mercury Lock & Safe.  It was my first time using them after seeing good reviews on Yelp.  I lost my car key and fob.  The dealership said it would cost me over $400 for one key and to reprogram my car and key.  I bought two fob keys on the internet for $40 and took them to Mercury.  They were able to cut BOTH keys and reprogram the car and the keys for under $200.  They were upfront on potential costs if they couldn't program the car which can be difficult, but it was great to know that upfront.  The staff was very friendly and welcoming!  I highly recommend them.

"Simply Perfect", Brian and his team are A-#1.  If you are in a bind and need assistance ASAP they will accommodate your request.  Even when you forget the combo to your touch pad to  your  office..HA  
If you need a key for the  house, car, everything...Also gun safes, regular safes lordy they have it all.
Mercury does our business needs as well as my person lock/safe requests.
One call, no need to search.

Brian did a great job. - conscientious and creative.  I plan to have him as my key guy!

This locksmith helped me out of a jam I had with a replacement key fob I bought off of Ebay. The job was a little trickier than expected, but he stuck with it, even contacting the Caddy dealership at one time during the kludgy process. I highly recommend this business!

So appreciative of such quick and kind service from Brian tonight. He disrupted his evening plans and rushed right over to my house to open my front door, and clearly, is extremely skilled at what he does as it was so quick. Definitely call these guys if you need any locksmith help!

It's always the long days that you're dying to get home and sit down or when you need to run in and change to head to some important event--those are the days you realize you left your keys inside and the door locked behind you. Tonight, mine was my dog left inside after a really, really long day . I don't really ever write reviews, but Brian deserves a real thank you for being so professional and considerate tonight.

I had a pleasure of working with Scott. Scott was professional, friendly and knowledgeable. He was able to do what other locksmiths could not. I am very happy with the service. Thank you Scott.

I was quite excited I was able to get my Lexus keys completely repaired here. Unfortunately, the materials of the casing aren't great - Brian states this. The two keys had small screws that's came loose which didn't help in keeping the keys intact - I however never took the time to get it back to them.

A great company and family business you can trust! I needed a set of Cadillac keys made and the dealer wanted a fortune. I first stopped at a nearby locksmith and the cost was prohibitive. I'm just glad I found Mercury Lock & Safe! It saved me a bundle and the gentleman who programmed my new fobs was a real professional. I highly recommend this shop as A-1 +++.

Ace Hardare sent me to Mercury Lock & Safe to hopefully duplicate my difficult (Porsche) car key. I was surprised that they could do it and for less than half the price the Porsche dealer quoted! And, they were friendly! Good place.

My Ace hardware store sent me to Mercury because they couldn't duplicate my Jeep key.  I called Mercury not knowing if I could make it there before closing time.  Brian said not to worry he'd wait for me.  He had the blank in stock, made the key fast and only charged about a third of what the dealer would have charged.

He had lots of safes for sale in his store, many of them really old antiques.  They are obviously all about locks and safes.  Pretty cool.

Did a great job with my weird rekey. Dropped it off with a 22 dollar quote for each side and picked it up with a 28.50 dollar cost for each side. The woman who waited on me made me feel like a bother that I was even there. Her eye roll of having to wait on me was too much. Maybe I should have given them less stars- but I suppose you only pay for a service, not kindness.

These are truly professional, skilled people.  They were able to put together a new key with a key that was totally bent out of shape.  The new key is better than the original.  
Highly recommended.

4:45 Friday afternoon.  Checks locked in a file cabinet.  No key. Have to cut checks. There the file cabinet in the pickup and ran down to Mercury.  Literally 15 seconds opened the lock. Saved our behinds. Cool dudes too

I was just contacted by owner (Brian) - Sadly, no attempt to make things right, just lame excuses . . . AVOID these guys!!!

"I called in the morning and Brian arrived at our community in the early afternoon to rekey a few different locks. He was on time, courteous, professional and made sure the everything was working properly before he left. Would highly recommend him to anyone needing lock repair."

Went to Mercury for the first time and highly recommend them to anyone needing these services. He re-keyed all my outdoor handsets and was super friendly. Great conversation while I waited. Ask him to tell you about the time he moved a 6000 lb safe in flip-flops!! :-)

The service I received on my vehicle key was excellent. I like to learn about devices. The person that fixed my key and programmed it to replace the old key was absolutely professional. He answered all my questions in a friendly manner. Other locksmiths have been condescending and behaved in less trustworthy manners. Any and every time I need a key, this will be my first stop.

Stopped by to get my Tahoe's key fob replaced and it took 10 min.   Friendly service.  Thank you Brian.  Defiantly my go to place for all things keys and locks.

I called these guys on the last minute because  my daughter had left her keys in the condo and I was out of town. Brian came to rescue and I couldn't be more happy with the service. I will recommend these guys to all my friends

Home Depot could not make a copy of an old key I had & told me the blank may need to be ordered at a locksmith Mercury had the blank in stock & Guido's Chicago deli a few doors East was discovered too!

Home run, happy camper.

I just moved to Scottsdale and wanted a couple of keys made.  I found Mercury and went in, they were very friendly.  I had 2 house keys and 2 mailbox keys made.  I went home the house key was fine but the mailbox key didn't work.  I went back and I think the owner was there and said he would come to my house and fix it.  I couldn't believe he came here and fixed it in 2 minutes.  Now that is service.  Love this place.  They will always get my business

Expert and knowledgeable service for sure.  The location is convenient.  I have been a realtor in the area for over 20 years and I go  there to make keys at least once a week.  Highly recommended.

We called and received a quote to pick a golf club case as the key was left at home.  The woman quoted us $35 for the service.  The man that picked the lock upped the price after the task was completed wanting over $100!!!!  Because there were three locks On the case.  We specially told the woman on the phone it was a case with 3 locks; there was no mention of $35 PER lock!  We ended up giving him $70.  Get your quotes in writing!

Open on a Saturday and gave me a deal on two keys I needed cut. Worked perfectly for my vehicle.

Great service for keys, car keys and fixing car locks and remotes to garages & gates. If they need to order remote, get it fast.

Since I bought my Van, I've been looking for a place to make an extra set of keys.  Unfortunately, it has a computer chip, and I didn't trust any of the bogus reviews that I kept seeing on Yelp for locksmiths.  I had talked with Ace Hardware, and they thought they could do it, but after seeing the keys,  they didn't want to take the chance of ruining the chip.  So they referred me to Mercury Safe and Lock.

It took me a while to find them - they are located in the shopping center on the Northeast corner of Shea and Scottsdale next to Sportsman's Wine.  They knew immediately what I wanted and were able to help me.  It did take a little longer than I expected, because they have to call the manufacture for the pin code.  While I was waiting, I had a chance to look at their merchandise. They have quite a selection of Safes, dead bolts, latches, locks, etc.  And they do automotive keys - so if you are looking to have extra keys made for your car, this is the place to go.  They are relatively expensive, but it is just a fraction of the cost of getting keys programmed by the dealer.

They are life savers.  I lost my car keys.  I friend told me about Mercury.  They replace car keys for less than the dealers.  Staff did a terrific job.  Keys had to be ordered,  They arrived in three business days and my car was rekeyed and ready to go in half an hour.  Service was very customer oriented.  I then ordered more house keys and a new post box key.    Wonderful place

I had such a great experience at Mercury Lock & Safe and can't say enough about Brian. I needed a new Lexus key and fob and after a very frustrating experience at Lexus of Scottsdale got the product I needed and the programming to make it work.  Smart, friendly and reasonable priced.  Cant beat that!!

I looked at Lowes, Home Depot and Ace to get a duplicate key made.  None of them could match.  Walked right into Mercury and in less than 5 minutes I had my key!!!

My daughter was down to only one key for her 06 PT Cruiser. We ordered the new key fobs online and called around to get prices. Brian was the best price we found. He cut and programmed both keys in about 20 minutes and we were on our way. Other places said they would charge us to get the PIN code from the auto Dealer, but Brian didn't. I will definitely use Mercury Lock and Safe again.

Close to home, guys were great, helpful, got the job done quick and the first time,and had the keys I needed.  Had just went to Home Depot only to walk around to find the key machine and then,them not have the right blank key.  They also have a wide selection of keys, and lock accessories.  Small locks to adult sized safes, your one stop shop for all your key and lock needs!!!

While they were servicing a lock on my vehicle an unrelated part was accidentally damaged. They promptly agreed to pay the cost of the replacement part and installed it as well.

Great customer service!

I have been meaning to write this before the Holidays but got caught up in the celebrations. I asked to have a BMW motorcycle key duplicated for bags on a 2015. Looking at the key it seems virtually impossible that anyone could ever replicate the interior groove design of an advanced technology key - however these guys did it flawlessly. I was in disbelief at the level of skill.  Each of these keys cost around $300 to replace and I purchased two replacements which saved me over $500.  Their customer service is exceptional and their skills for duplicating keys is even better. I want to thank them for giving me such a great price on such a difficult key to replicate. You can't go wrong using this locksmith as I give them my highest recommendation.