Locksmith Guru

Great customer service! Very friendly. I lost my key in the middle of the night. They were quick to respond and made another key for me on the spot. Fast, reliable, fairly priced.

Would definitely call if needed another locksmith and would recommend to a friend!

Avoid like a plague!

Our dog was locked in a room with the lock broken. We called this company and they quoted us 25 dollars service fee and $45 to break the lock. When their locksmith arrived, he said their fee was $199 for breaking the lock which took 30 seconds! When asked about the quote, he said that was just the minimum!

These guys are deceptive and con artists. Avoid them like a plague.

Terrible

Called multiple locations downtown Phoenix for a quick unlock. Guru was the quickest and most reasonably priced. Easy and prompt service. A Plus in customer service.

Horrible service!
I called them to change 2 commercial locks.
I scheduled ahead of time & they were a couple hours late.
I am now worse off then I was before!
One lock fell apart; screws fell out after 2 days & the handle is loose.
Another handle lock worked previously and now does not work at all.
I recommend finding another locksmith!

Horrible company, made my mom wait in 116 degree heat in July in Az for an hour and a half.
Quoted 29.00 service charge and 35-65 depending on vehicle.
End of the day , 155.00 $$$$

Call someone else.

Great service from Tony. Really knows how to make you feel better about being a total loser and locking my keys in my car! Was fair on price with it being the middle of the night on a weekend and even gave me a magnetic key holder for my spare key so this wouldn't happen again! Above and beyond customer service from a locksmith was spectacular

Maybe don't have employees who text and drive company vehicles :( Nearly 390,000 accidents are caused by texting and driving every year. It's a bad representation of your  company.

Would have been 5 stars if the dispatch lady would have been honest about the price. She said and I quote "it's $29 for the service call and $35 for labor, and maybe a little more depending on the method they have to use to open it" maybe a little more... it was $120 more. They used the most basic method to open it. She also couldn't estimate time well because she said 20 minutes and it took an hour. BE HONEST ABOUT THE PRICE. The boys who came to unlock it were great but they need better customer service on the admin side. I paid $180 dollars for a job that took one minute. Literally one minute.

I ordered a locksmith through Diamondback Locksmith.  They ended up sending me these guys.  The prices Diamondback quoted me were much different then the price Locksmith Guru charged.  

They initially charged me $180 for a door that took 2 min to open.  I was not told ahead of time what the price would be.  They said the price depends on how complex the lock was... Initially Diamondback estimates it would be around $80.

Long story short, I ended up reaching out to their management for what I believed was an excessive charge. After several weeks they credited me back almost half back, which I think was fair and an appropriate way to handle it.  Giving a much higher review than normal due to managements willingness to make it right.

Jeremy was right one time !! He made it at the time he said was going to be here. I'm glad he was fast and sufficient !(:
Thank you !

Jess was super fast and reliable. Would use again! Very professional and fast responder as well. Highly recommend!

Quick excellent service. Jeremy was very professional and got me a discount! Use these guys!

What can I say Phillip was a life saver.  He gave amazing customer service.  He was also very detail oriented. I would definitely prefer him to my friends and family.

Pretty decent service level. They came pretty quick, and opened my vehicle super fast. The rep was chill and overall experience was good. Only qualm was the price point, but I guess you have to expect something a bit pricier if you need an emergency locksmith!

Very helpful and responsive when I called to get a new key FOB made for my car. They were out to my car within an hour. I lost my key and they were so good about explaning what I needed to do to avoid all the charges a dealer would have charged me. Luis was great and very commucative.

Ethan was helpful, friendly and thorough. Helped me out of a bind with my home locks.
Pricing was accurate and he arrived in approximately 20-30 minutes.

I was quoted "about $45" to unlock my car. After it took the guy 25 minutes longer than estimated to finally arrive, I was charged $180 for the most simple way to unlock a car. $29 for the service call and $35 for labor - understandable. But then another $120 charge to actually unlock the car?! And not only was I delayed and overpriced, I advised the man I was in a rush and had to be somewhere and he would not stop talking to me. I definitely would NOT recommend this company. Use pop-a-lock instead, they may take longer to be there be at least they won't try to rip you off.

So I got locked out of my house tonight. This company is very very expensive!!! After my initial call I waited 15 mins for the guy to call me. Then I waited an hour for the guy to show up!  I was charged $29 for the service call. No biggie right? Well the service guy shows up & tells me what he will do to try to unlock my door. On top of the $29 there was a $95 labor charge & $180 to pick the door   My total was $304!!!! That is a complete joke!!! I now made sure I gave a set of my house keys to my best friend/realtor now. I will never let this happen again! And I will never refer this company to anyone else!

Locked myself out of the office and my boss was out-of-town (only 2 that have keys!).  The technician arrived within 20 minutes and was very professional and I was in the office quickly.

My only complaint was the expense -- very expensive.  Quoted $29 to arrive and evaluate (which was very reasonable), but the total because we were "commercial" was almost $400!!

I am especially surprised at the level of customer service we experienced directly from Gaby and Luna. Gaby is the customer service representative I spoke with and although it was a Sunday night, she was super kind, patient and helpful in assisting us with connecting with one of the company's mobile locksmiths who would be able to come to our house.

Luna is the locksmith who came to our rescue and on top of that she arrived in a very timely manner. Like Gaby, Luna was also very kind and extremely time efficient as it hardly took any time for her to not only open the door to our SUV, but additionally make us a spare smart key (programmed and all) as well. Her friendly demeanor to top it off, just made the whole process feel less stressful overall.

Thank you Gaby and Luna!Hopefully we don't experience a lockout situation again haha but if we ever should, we would choose to do business with Locksmith Guru again and would definitely recommend you guys to any family members or friends in need too! =)

These people are thieves. Charged $180 to unlock my old car. Absolutely astronomical and ridiculous price to unlock a car.

I had gone down to Rocky Point for the weekend and forgot to take the items, including my house keys, out of the nightstand upon departing for Phoenix on Sunday.  When I got to Buckeye I called the Guru's and a pleasant man answered and took some information and informed me that the tech would be in touch shortly.  Not 5 minutes later my phone was ringing and it was another friendly voice, the technicians.  He got to my place literally at the same time that I did.  That was nice.  The tech went over everything in a professional manner and let me know how the pricing would work.  I have a security door with a lock and then the main door that also has a lock.  I must admit that I suffered a moment of shock when I realized what I was going to pay for him to pick the two locks -- $252 dollars.  I now know that I went to college when that was not necessary.  What I should have done is go to tech school and became a locksmith.  Wow!  The tech without a lie picked both locks in about 7 minutes, maybe less.  That's the only reason I didn't give them 5 stars.  I asked the tech if this was competitive pricing and he assured me that it was -- so I'm not complaining -- and I know that it is more on a Sunday --  I just didn't think it would be that much to pick two locks.  I'll be eating ramen for awhile to recover but I do appreciate the speedy service!  Thanks for being there when I needed the help.

Kyle from Locksmith Guru is the man! Last minute on Sunday night we locked our keys in our car. We thought it would take an hour for them to get there and it would cost way too much. Kyle showed up within 10 minutes of calling and got the job done quick while not damaging the car. The quick service wasn't the only good part. Kyle was so friendly it felt like an old friend had showed to help us out. The price was also super reasonable which is more than we could ask for! I would prefer Kyle any day!

This guy Jeremy is super cool , friendly and very personable . I would highly recommend the service to anyone interested !

Ethan totally helped us tonight! He arrived super quick and found out the problem right away! Also he's super funny and has great jokes. Made us feel comfortable with him considering it was an after hours call and late at night.