Best Virtual Consultations in Phoenix AZ

We used Yelp to select who would be installing our windows. K & J Windows had the most and best rated Yelp reviews for 2016 so we called them for a quote.  Tony came out and provided a review of windows and installation.  The frames of the old windows would be covered with new channel frames minimizing damage to the existing window openings and keeping the mess to a minimum.  That sounded great and we had all windows quoted (11 total) at a cost of $11,000+. We decided to begin with the six most critical reducing the cost to $6,000+.   We were advised to remove anything breakable and the crew would provide any other protection needed. A two man crew arrived late due to traffic and began to tear out a large bay window in the master bedroom. They laid down some tarps and proceeded to tear out the old window frame back to the drywall. Much more extensive demo than we were led to believe but John, the lead installer, made a comment that you never know what you are going to find until you tear into a window made sense and at this point we were committed to get the old window out and the new, Simonton, window in. Six windows took the entire day (actually four windows and two sliding doors).  The window box in the kitchen was a real mess.  At one point John was outside using a sawsall while his helper stood in the kitchen with a leaf blower blowing the dust and debris out the window.  Man, what a mess that made.  Finish work around the frames was left to last so it was very late when the finish work began.  The finish work reflected a 10+ hour work day. Given the hour and the mess, we did not do a thorough inspection until the following morning. Finish work is at best a 3 and dust was in every nook and cranny throughout the house.  We love the windows but the mess it left was very upsetting to my wife. She is a fastidious housekeeper and will not let anyone clean other than herself. It took her a good week to go through every dish, pot, pan, drawer, books and bookcases, picture frames and floor in every room of the house to get the mess cleaned up. When we called to authorize payment we expressed out dissatisfaction with not having been provided fair warning of the mess this undertaking would require and offer fair warning here to anyone who is considering window replacement. Simonton windows are very nice and we believe the investment was worth it but be prepared for some serious clean up once they are in.

I seriously wish I would have read some of these reviews before hiring these guys. ZERO communication for months. It literally took 6 months to get 1 window installed. Then as soon as it was done they called me THREE times in 2 days for payment. Do you understand that I had to call this company i would estimate 12 times within 6 months to understand what was happening with our window and it was like pulling teeth and then they had the balls to call me multiple times for payment. I called to speak to the owner and then missed his call when he called back. I honestly did not have the energy to not pay the bill in a timely manner because this lousy company seems like the type that would send me to collections. I do not recommend at all.

Abraham did a great job replacing the non-standard size double pane glass in on of our French doors.  He made three trips out to Carefree to provide us with his estimate, get exact measurements for the glass order, and finally for the installation.  His estimate was very reasonable and he kept us informed of his progress all the way through the process.  I would definitely call Golden Glass and Glazing again for any future glass work I might need.

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

Super happy with my experience with LJ Neal and Sons.  I got many quotes from different window companies but was happy with their price and communication. The installation itself was seamless and my new Pella windows look amazing. Very happy with my experience and highly recommend to anyone looking to replace their windows.

Update to last my review. When writing that review I was emotional and a little to quick to judge. After the review we had a leak show up and reported it. I always say the way to judge a company by the way they handle their problems. I must say Red Rock stepped up in the end and resolved all our problems even after not giving them a favorable review. As throughout the process they were professional and easy to deal with and made things right. Even though the process was little bumpy Thomas the owner stood behind his work and made things right and this is a company you can trust. After seeing  their response I would use them again

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Called for some glass to be made for my dads job. Kaitlyn is very nice ! She got my quotes in quick and was very patient. She listened and took care of what I wanted.

Windows installed promptly and professionally by David and Donovan. Very pleased with the whole experience and my windows were everything they said they would be. Very happy.

A pigeon flew into my window and broke it, which was a disappointment for both me and the (now dead) pigeon. Luckily, Jackson Glass was able to come out and give me an estimate the same day I called and I had the glass replaced within the week (and without having to get a new window entirely). Their prices were reasonable. They provided great service and have a very knowledgeable, responsive team!

Jonathan is super professional and I highly recommend his services. He answered all messages immediately, installed new glass on my doors quickly, didn't add any extra fees to his quote, and the results look awesome! Will definitely use him again for future needs!

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

I'm not sure if this is a HD issue or an LG issue.  Our LG washer has pooled water inside the drum ever since we got it, causing a very foul odor.  After numerous telephone calls and even going to HD, NOTHING HAS BEEN RESOLVED.  Recap, and I quote what LG repair said:  Not even Jesus Christ would get a new washer because of odor; or There is no water in it now; or my favorite We don't fix odor problems.  This is ridiculous.  NEVER, EVER buy a LG product from HD.  They point the finger at each other stating it's not their problem. Well, the problem is we have a defective washing machine that has standing water in it and smells like sewer.  I have spent hours upon hours either on the phone with both of them, and even going to HD and speaking with the store manager to no avail.  HD told me if it was up to them, they would just give me a new washer, but LG will not.  Since i bought it from HD, i fell they are responsible but refuse to accommodate by giving us a new washer.  Needless to say, after numerous, painstaking hours on the phone, I  strongly urge you to shop elsewhere for a washing machine.

An update for my neighbors here with experiences so similar to mine it hurts. I have tried to work this out with UWD at least 8 times and as some here, zero communications despite clear breach of contract of bait and switch windows, two convicted dangerous drug and theft employees on my property represented as licensed, bonded and insured (which cost me $100K and one of them is on surveillance tape at 2 retail stores using my credit card information.  A more complete description below. UWD left no alternative but to file suit and that includes UWD who licenses retailers, scripts and markets for them.  First, I now find that UWD PHX does not have a legal existence now.  Please check for yourself: The Arizona Secretary of State shows that Universal Windows of Phoenix which was a trade name of AB Remodelers LLC has gone inactive as of July 8, 2021. I didn't pick AB Remodelers or know they existed until these issues.  My contract is from UWD for a Unishield Premium window - NOT Alside.  Now Desert View Remodelers, the trade name holder for Universal Windows of Las Vegas, is being substituted in on the AZ ROC license 307889 as the manager of AB Remodeling and Desert View is also the sole manager of AB Remodelers LLC .  I also discovered that on December 30, 2021 Great Day Improvements LLC acquired UWD, the headquarters who licenses the resellers.  I am not going to give up until someone is accountable.  My house is a disaster, devalued and whoever in Las Vegas has my entire payment.  DM me if you need additional details.  Improve?  Put someone honest in charge of this operation.