Apodaca's Glass & Door

Again the review is great! just like when I used them the last time, despite a measurement situation, Oscar at Apodaca strives to be the best. He is friendly and ensures that no matter what staff he sends out the final results are done right, for a great price & the customer is fully satisfied. I will continue to recommend them to anyone with window, glass or for needs. Thanks Apodaca!

10/28/22 Apodaca's glass gave me a quote for a window repair.
They charged me a deposit of 50% to set the appointment. On 11/17/22 they came out and completed the work... turns out they had given me an incomplete quote for the window. The tech they sent out didn't have the common sense to bring it up and instead installed brand new glass on a broken frame.
They called me the next day to ask for the rest of the payment and I explained that the work they did was not acceptable and they assured me they'd send someone out to quote me for the complete repair. We set an appointment for a few days later.
To no one's surprise, the tech did not show up to quote me. I decided it wasn't worth my time and left it at that.
MONTHS later, some dude calls me trying to collect the other half of the payment. I explain to him the whole situation, and he apologized and said they would have someone out to complete the quote this time, we set an appointment, and someone actually came out, but their terrible service doesn't stop there.
For the next few weeks, I had people from Apodacas calling me, asking me when I would like to schedule the appointment. I told every single person that called me that I never received a quote. Every single person I spoke to confirmed my email and phone number and then told me they would get it sent out.
The last person I spoke to was a lady a few weeks ago asking me the same exact thing. I once again reiterated that nobody has sent me a quote and explained to her the situation. she apologized and said that she was going to reach out to management and see if they could cover the work because of the inconvenience.
As I mentioned before this was weeks ago. I have had no email or phone communication and at this point, I never want to hear from them again.
I am only here to warn people not to waste their time and money on this company.

I seriously wish I would have read some of these reviews before hiring these guys. ZERO communication for months. It literally took 6 months to get 1 window installed. Then as soon as it was done they called me THREE times in 2 days for payment. Do you understand that I had to call this company i would estimate 12 times within 6 months to understand what was happening with our window and it was like pulling teeth and then they had the balls to call me multiple times for payment. I called to speak to the owner and then missed his call when he called back. I honestly did not have the energy to not pay the bill in a timely manner because this lousy company seems like the type that would send me to collections. I do not recommend at all.

They were super professional. We got a new window in 4 days after it was measured. We would definitely use them again

We had a stubborn problem with our window, but these guys were able to find us a solution at an affordable price.

Fast service and good installation !  Good pricing!   Cleaned up and were courteous !

Just wanted to update my review.   Tech did come out on scheduled day (was a little behind schedule but I don't care about that at all) and preformed work.  Both tech and office staff were super polite, professional and easy to work with.  Job well done in my opinion and I would use them again

My 58 x 30 double pane bedroom window had shattered. I called several glass companies and Apodaca's' Glass was the first to respond. They stopped by confirmed the dimensions and ordered the replacement glass that day. The installation was quick and I am very happy with the final results.

Oscar does great work, and provides great value. we used his services for a broken outdoor table, and he was able to get our outdoor furniture set back in action.

Highly recommend!

Thank you to Frank who did an awesome job today repairing my window! He was friendly and reliable and I really appreciate him and everyone who I was in contact with throughout the entire process! So nice and professional from beginning to end!

Pay attention to those multiple 1-star reviews..........there's a reason for them:  Lousy customer service!!  We set a date and time for Apodaca to come to house and review the work requested.  No show.  No call.  Didn't even answer text message until following day.  Said they called several times, and also left a message.  BS.  There's good companies out there...........this isn't one of them.

Loved that they replaced my glass door fast. Out of lot of places that I called they were the only ones to be able to come out for measurements very next day and replaced my glass within the 4th day. Most places take a few days just to show up for measurement, then few more days to order the glass and then they schedule you for replacement. Plus, they did a great job of replacing the glass. Clean and knowledgeable.
The only thing I was not happy about is that they are not really good at communicating when they are going to show up for the work. I had to call them several times just to get a confirmation time and day.

They replaced a broken bathroom mirror quickly. Reasonable price and excellent customer service. No excuses, no up charges.

After getting several quotes for a new window, many that were 3x more expensive than Apodaca's I have to say for the value and price it's well worth it. There were some office issues in terms of scheduling. On my appointment day there was no record of it and it eventually got sorted out but they also went above and beyond and came back after the installation to make sure the window install was to my liking and clean as I wasn't aware of how I could do so and it's 20 feet up. Definitely give them a call for a quote.

These guys are quick and friendly! I called several people first that were very rude and seemed to have no idea what I was needing but these guys immediately understood and were ready to help. The customer service and technicians were both outstanding. They fixed my back sliding glass door and the price was reasonable. I would highly recommend them!

Apodaca installed new glass on my broken window. The gave a competitive quote and promptly completed the work. I would definitely recommend them.

They came and fixed a single pane window the very next day after calling. They were able to repair the window on the spot. The price was fair and the quality of the work was good

Great company to do business with!
They installed two frosted side lights for privacy that replaced the original clear ones.
They measured, we picked a style of frosted glass.
A week later they installed them. Took about 40 mins to remove the old glass and install the new ones. They were able to remove the old glass and install the new glass right into the original frames so there was no surrounding damage. YES! Not a scratch on anything, including the frames. No need to paint, etc.
They always came on time, were respectful, and called ahead to say they were on the way. Best of all, they were lower priced than two other glass companies.
Great quality too. The glass looks superb!

Bizarre experience with this company. In January 2020 they replaced a broken window in my house with zero issue.

Then I had them come back out in August 2020 to look at a defective window to get a quote. A gentleman arrived at the time he said he would for the quote, took measurements and even repaired another window frame for me while he was there. As he was leaving he told me I would get a quote within 24 hours on the window that needed to be replaced. Never heard from the company, I reached out 2 days later and the company had no record of the employee coming to my house or even had my measurements anymore. So, they requested to come back out to re-measure my window during a 3 hour time frame the next day. I waited at the house for 3 hours, they never arrived. Called them back after the no show and they told me we have you scheduled for the next day during this 3 hour time frame. Ok that's not what I was told over the phone the day prior?? So next day comes and again, waited 3 hours for them to come out for a re-measurement, no showed. I was giving them the benefit of doubt since I had a good experience months ago. Apparently they showed up today (2 days after they told me they would during a random time frame) and I wasn't home. Seems like they've got some scheduling issues to work out. I don't like my time being wasted, so I have to give them a thumbs down. Hope they can work out the kinks in their scheduling.

Great communication. Great work! My window frame was fixed quickly. I'm very happy!

Quick, fair pricing, and responsive! Our lock on the patio sliding door broke, Apodaca's had someone out within a few days to evaluate the issue and had it repaired a few days later. Thank you!

I needed glass repair done before the week and they fit me in during the exact day and time I needed and did an excellent job replacing my windows! Would recommend 100%

So glad I choose Apodaca Glass

When the landscapers shattered my back Acadia Glass Door I wasn't sure who to call to replace it.  I never had to replace Glass before and wasn't knowledgeable about the procedure.  After I called a dozen of so companies I decided to go with Apodaca Glass, and I am so glad I did.

The customer service at Apodaca Glass is excellent. From the Sales Manager to the actual installers, everyone answered all my questions and concerns. Everyone was pleasant and made the whole project easy and pleasurable. The cost was very competitive and the work was done quickly and efficiently. I ordered my glass on Monday and early Friday morning my install was completed perfectly.

I would definitely recommend Apodaca Glass

Our landscapers accidentally broke one of our bedroom windows and it's an older window, single pane, and finding someone to fix it was somewhat difficult! These guys said they could fix it, showed up on time, and had the glass replaced on both sides and out of here within an hour, if that, and did a great job! Very friendly office and field staff as well which is always a plus! I highly recommend these guys!

This has not been a great experience so maybe I just got a horrible sales person. My 81 yr aunt ordered 3 pieces of glass in early March at a cost of just under $1,500.00. The order was.paid in FULL the day the estimate was received.. After a minimum of 6 outgoing calls, 2 of 3 pieces were installed in June. I was told the 3rd piece was expected on that very day and might be installed the next day too. It wasn't. 2 wks later when I called to followup, I was told it was delivered. After 30 mins on hold, surprisingly it wasn't delivered but was expected to be received by the vendor that day (again) A wk later I called to followup again and was told it had just come in and would be installed the following Monday. The installer arrived at my aunts home and was let in by the housekeeper. A piece of glass was left on a chair next to the small table it was supposed to be installed into. Left on the chair because it didn't fit! I called that day when I found out what had been done. I was told they would look into it and get back with me. Surprise...they didnt. I called yesterday and without having to provide my name they knew why I was calling and said someone would come to her home today to rectify the problem.  I'm so over this and could and would not ever recommend this company to anyone.  I asked for a refund of the piece when it didn't come with the other 2 but being assured the glass was in the mail accepted that as truth. Who does business like this? Someone dumb enough to pay in full I guess.  Story to be continued

Dealing with Oscar and the office staff was excellent! First class treatment, responsive and handled everything perfectly. The tint was matched exactly and couldn't be more pleased. I am recommending Apodaca's Glass to my neighbor and friends! Thank you!
James

Stop by the Office and the staff was very knowledgeable, kind, and helpful. Was able to answer all my concerns and even cut glass while i waited ( maybe 5 minutes) . The attentive office staff went above and beyond to make sure I had what I needed at a reasonable price. I will be a continued customer I know found my glass retailer for all my home projects.

Hired them to fix our back door that wouldn't stay shut. They fixed it but it only lasted 2 weeks. Trying to get them out to fix it again failed twice due to two no shows. They just don't care. We got someone else to fix it.

Thank you again for helping out girl scout troop 3421. You guys rock. This was a key part of the girls' silver award.

What an experience.
- I originally took my removable window there myself as they quoted me a really good price just to have the glass replaced. They said they would call me once its done in a week or so.
- A week or so goes by, no contact. I had to phone them and they said that there technician 'misplaced' the window, they will call me back once they find it. A few days go by, I phone again and they have 'lost' my window. They said they will contact me to arrange a new window replacement.
- Another weeks goes by, I again had to contact them to see what the hold up is. They said they will have someone come out to measure the window frame and replace the whole thing, all I pay is labor.....fair enough i'm okay with that. Guy comes and measures window, he said they will call me with ETA of delivery dates/times.
- 4 weeks go past and they finally call, frame will be here Monday we will come and replace that day. Monday rolls around, no one shows up, no phone call, nothing. I call at 1500 and they say the window was damaged in delivery, 'we will call once we receive another new frame'.
- Another 4 weeks go by, nothing. I decided to go there myself and talk with them. Supposedly distributer didn't have any materials in stock to build the window so they couldn't give an estimated date when it was done. I suggested trying a different one as this has gone on for way longer than it needed to.
- The next day the called and scheduled it to be fitted. The came and fitted the frame, done quite a bit of damage to the wall but that was slightly expected. The next day a guy came out and filled in the damage with wall repair, which it cracked later when it dried so I had to fix it myself.

Overall view....this is the snippet version of what I went through, the customer service I received was very up and down. I had to do all the hassling and phoning them when it should be the other way around. How/why did they lose the window in the 1st place is beyond me. But, they sensed that and they helped by not charging for the frame.
But would I recommend using them on my experience? No.

Professional, good prices, and they keep their word.
We originally looked at another glass company, but they were pushy and dishonest.
Apodaca's is a much better choice!

Asked for a quote to reseal and re-caulk a stained glass window over my front door.  Got a quote from an Spodaca technician who said this was a very simple job and I was told to expect a call in 3-5 days. Then...... crickets  for weeks!  When I called Oscar, he put me off to a cluelsss young lady who claimed she couldn't find the quote and tried to blow me off.  Finally Oscar told me they didn't want to do the job because.....well. he never said.  I asked why they didn't call me to tell me this and he just said sorry, but we may have tried.  Not sure.  Helluva way to run a business!!

Just had my table top glass replacement delivered. Wonderfully done  even nicer than the original one.
Glass places are hard to find.... so glad I found this one.  
We will be back....

Seem to be nice enough people. But after having them come out and measure my patio doors, waiting a week and never hearing from anyone, I spent three weeks calling them numerous times to send me a quote. First they said lost my patio door measurements and kept saying they would call me back when I kept calling. Which never happened. I finally said scratch my original measurements, let's get scheduled again to measure, and suddenly they found my measurements. They had promised me a bit of a discount for having to chase them around for the last few weeks and said they would call me back today to let me know the discount. Unfortunately no one called me.

I'm super happy about my service with Apodaca's. They were able to get someone out quickly to measure and we got the estimate back like a day later too. Had 4 dual pane windows replaced. Everyone is very professional and friendly, I will keep going to Apodacas for my window repairs and replacements. Pricing was good and so was the speed of all the repairs and service.

They set an appointment to give me an estimate for my broken outer pane window, and I was pleased that they showed up on time,for both the estimate and the instillation. It was also only 2 weeks from when they measured the window and when they installed it. The workmen were professional and courteous and the job they did was great.

I contacted Oscar thru Yelp. It took a couple of days because I cleverly did this across Thanksgiving. I needed a small picture window replaced that had popped it's seal and had fogged up. The guys came during a scheduled 4 hour window (pun intended) and were all masked up (thankyou). They were very friendly and measured the window. It was a dual pane low e tint. After 5 days, one guy came back out and popped the new window into place, no muss, no fuss. The cost was about $320 for a 22x57 window, which I thought was very reasonable. So there's not much to talk about, there was no drama at all and it's fantastic to see our view again, thanks fellas! Now if I could only pronounce their name, lol.

Apodaca's Glass & Door were very professional... This was the only glass  company on this site that contacted me the same day... The technicians were polite and considerate... My patios windows were installed in a matter of minutes. I   definitely recommend this company... Ooooo, an they are responsibly priced.

I came home to a shattered window thanks to an errant golf ball.  They were able to come out within an hour to temporarily fix my window while the replace glass was made.  Very fair and reasonable prices!

We had to replace a huge sliding glass door glass.  They came to assess exactly as promised, recognized it needed to be Safety Tempered and low-E, needed to be ordered because of the size, they estimated a week, it took less than that.  They installed it the next day but found a problem with the glass, called me, proactively, to tell me of the problem, we agreed to replace it, and again, took less time, they came when promised, did a great job, cleaned everything up, and left it all in pristine condition.  This was all done while we were out of town!  Great work! Thank you!

I was looking for a good glass company to replace an arcadian door. I reached out to them and the response time was impressive,  as well as all follow up on everything.

I had a broken window in my front office and had reached out to a couple of other glass/window companies, but they wanted too much money to fix.  As time went on, I noticed a Apodaca's work truck at my neighbors house across the street, I ran out and approached the employee about giving me a quote. He came right over, measured and called the owner Hector. Instantly I received a quote for 50% less than what the other companies had quoted me. So glad that I waited and it must have been meant to be.
A week later, I received a call to bring the new window and install. The team was very courteous, on time, great pricing and left no mess behind.
I would always recommend doing business with Apodaca's, they are the best!

I needed a glass table top and shelf for my China hutch. So I did my search of Yelp reviews and was impressed with the reviews of Apodaca's Glass shop. Hector was awesome to work with and gave me excellent advice on the thickness of the glass to use. Everything was delivered as promised and the price was reasonable. I highly recommend this shop.

Very good company.  My first time using them.  They will install both windows and my glass shower door

I had an overall good experience with this company. There was one day that the company had a lack of communication and showed up unannounced to the wrong place which was my house and it was at a very inconvenient time but that is the only issue I had with this company. Besides that day they were very professional and friendly and I would use them again.

They did an excellent job replacing our window and very happy! They are friendly and right on time when they say they will be! Will recommend to everyone !

Wow this company is great! Great price, great quality and great service! My landscapers shattered my sliding glass back door at 730am... I had no clue where to begin to get it fixed. I called multiple companies with either no answer, or insanely high quotes, or days to wait before they could come out. Then my Cousin recommended I call Apodaca's. I called, they had someone out within the hour, quoted the best price and they said they could cut the glass and be back first thing in the morning to replace it. The guy even gave me tips on how to tape the shattered glass so it didn't fall all over my patio in the mean time. The next morning they arrived right on time, and had the glass fixed very quickly. Such a smooth process, the installation guy was the same as the one that came and did my quote, which was nice to work with the same person, no surprises! Overall Fabulous company! Highly recommend !

I called this business and received a phone quote followed up with a visit the next day.  One of my sliding glass doors shattered and needed repair quickly.  They were very professional and upfront with their quote.  They called each time before showing up and within a week my window was repaired.  Juan and Julian were the technicians.  They kept the area clean while working and worked fast.  They forgot to move a heavy potted plant back to its position before leaving and offered to come back and move it at the end of the work day.  I declined the offer but were impressed they followed up.  This is a very honorable company.  I gladly recommend them and will use them again if needed.

Never got a chance for an actual service to be fulfilled by this company. I called them based on a referral from a friend. Called these guys up, very nice over the phone and set up an appointment. They came by as promised. Guy who was sent here spent maybe 10 minutes looking and measuring my windows. Said I would get a call back from owner within 48 hours to get my quote. 48 hours went by and no quote or call. I called the next day and said I need my quote for insurance purposes, etc. Guy was very short over the phone and Said he needed a price on a specific part for my sliding glass door that he had to get from a manufacturer, etc. I would have my quote by the next day. We'll he never called back. If he didn't want to do the job they just should have said so. I was very disappointed with them. To this day I have yet to receive a call or email with my quote. Huge disappointment of a company and their communication.

Apodacca Glass and Door is a great company.  I've referred them to my clients a few times and they get the job done and at the right price.  They are friendly and know their business.  They do windows in the Phoenix area and Tucson.  A great company to work with.