Best Sewer Line Repair in Charlotte NC

Love these guys.  Jason is very knowledgable, polite and prompt.  They are fair and honest about what to expect with my home's plumbing issues and they addressed it with complete honesty and transparency.  
I just built and finished my custom home and having issues with the plumbing is the reason why I had to look outside to ensure that the subcontractor was doing his job.  Unfortunately, due to the lack of integrity of my builder and his subs, I have to outsource our services to independent, licensed contractors to ensure that the job is done right.  I would recommend Jason and Julian to work on the plumbing on my house simply because they are honest and forthcoming.

Option One Plumbing was excellent in every respect! Ted, their tech, was efficient, professional, and even friendly late on a Saturday after what must have been a long day. I really appreciate the work of the entire team, from the initial scheduling, regular updates throughout the day to let me know of changes in the tech's ETA, and ultimately fix my tankless water heater without trying to upsell me something I didn't need. They initially quoted me a $99 fee for the after-hours weekend visit, and in the end that is all they charged since Ted was able to fix the heater without additional parts. Thank you, Ted and Option One!

SUPER SUPER SUPER Service. Great guy, fantastic work, excellent problem solver and very very fair price. ( much better than anybody)!  You can't go wrong!!!

I did not use them but they were honest in what they could do.  One company wanted to replumb our entire house and they told me the truth.

Today I had 2 leaks under my kitchen sink. The sink hose was torn and water was pouring into the under-counter storage area. There was also a greasy leak coming from the pipes under the kitchen sink drain.

I phoned Roto Rooter at 7:15am and they responded quickly. By 8:30, a plumber was ringing my front doorbell. John, the plumber came in and inspected the job. He confidently told me he could fix it and set out to find a replacement spray hose. He returned quickly and fixed the problem - just as he promised.

While John was in my home, I remembered other leakage issues that needed attention: one in the crawl space under a shower stall that had recently been located during professional termite inspection and the other around a shower head extension tube that I had personally installed. John looked at the shower stall and also climbed in the crawl space under the house. After locating multiple pinhole leaks, he advised me to call in someone to replace the shower stall grouting.

John then looked at the shower head extension in the other bathroom and found a small leak which he fixed in no time.

Overall I was very satisfied with the plumbing service I received today. John the plumber was friendly, professional and proficient. My kitchen under-sink cabinet is now drying out. In an hour or two I'll be able to return all the kitchen supplies and close the door on the clutter. I'll be available to make dinner for my family and spend time with my child on homework without any interruption from a leak in my kitchen. Nor will I have to face a visual eyesore of kitchen cleaning products for another day.

I highly recommend Roto Rooter for any plumbing problem.

Robin Ives

Love this plumbing company! They come when you call and get the job done. Their prices are very reasonable too. I had forgotten to review them on this site, but had to call them for my daughters plumbing problem and that reminded me...so better late than never I guess. I warned Justin that he is now our go to guy for all of our plumbing needs.

I had granite countertops installed by Carolina Granite and unbeknownst to me, they do not reconnect the plumbing so I contacted 3 Way Plumbing since they had been to my home from a home warranty issue I had and I was satisfied with the work they completed. I only needed a faucet installed and the plumbing reconnected (dishwasher, garbage disposal and PVC pipes for sink). The PVC pipes were practically brand new since the garbage disposal was replaced last December. I was charged $757 for this work and feel this is highway robbery. I didn't ask for the pipes to be replaced which they were and it took less than an hour and a half to complete the job. My advice after this expensive experience is to hire an independent plumber who doesn't pass their overhead onto the customer as you'll be paying for their high tech work vans and advertising costs.

The owner, Dave P, did reach out to me.  After a brief discussion he agreed with me that the initial charge was excessive for the particular situation,  and he sent me a partial refund for our agreed amount.  

it speaks very well for the company to have the interest to follow up and then to have an open mind about the issue and then to make a reasonable adjustment.

I will use again.  My only reason for not giving 5 stars is that it took my time and the owners extra time to reach a satisfactory price for the work done.  

Again...the work was excellent!

I called Carolina Plumbing Pros when the laundry room drain line started to back up and overflow. A technician promptly came out the same day I called and ran a snake down the line and also the in the shower drain. The snake went down 25 ft and didn't appear to hit any type of blockage that he could tell. He said the issue is probably the the vent on the roof has a blockage however his company doesn't allow employee's on the roof due to liability. Therefore, he suggested we call a roofer to look down the line on the roof but oh by the way they can't clear if for you even if they see it, and he left. First off if you are a plumbing company and part of the working pieces of a homes plumbing includes the roof vent you need to be able to service the vent or tell the customer when they call your limitations so they can find an alternate company. We have now paid 170.00 to have a line snaked and no resolution to the issue.

This company installed a water heater for us. Part of their sales pitch is to service and clean/flush for the life of the unit.  Is the heater is having some problems and needs it's first service and this company won't call me back. I have texted Dustin Williams and called, he hangs up on me and tells us we have the wrong number. Don't do business with this company unless you don't care about service after the install. Any implied warranty from them is useless.

What appeared to be an easy job after watching a YouTube video then turned into a weekend nightmare. We had to call Option One over the weekend due to a stuck cartridge in our shower handle. We couldn't run the water back into the house as we weren't sure if any parts had fallen behind the wall. Scott came out in about a 2 hour window after we called and rescued us and put our mind at ease. It was absolutely worth the extra weekend fee to have peace of mind from this company. This is the second time we've used them and we will call them back for any further plumbing needs.

The plumbing install went great. We added a new water softener. However the installer added a four way plug to an outlet under our crawl. This outlet was connected to our condensate pump for hvac. It's been throwing a breaker daily for 2 weeks. They say they can at fox they aren't electricians. This situation was created by this very statement

Tired of crawling under my house to reset the breaker.

HIGHLY recommend Brian Long Plumbing! I live in an older house and needed major plumbing work done. The first company I called quoted me $2000.  I asked friends for recommendation and they recommended Brian Long.  I called and am so glad I did! They were able to complete the work at a fraction of the quote I received and did it so quickly! Top notch service and professionalism! I had a leak under my kitchen and put a bucket there to catch the water - Hugh was kind enough to dump the bucket of water out for me!

Mitch was super helpful and friendly. He diagnosed the problem quickly and even called the city for me to tell them they needed to come handle the problem because it was on their end, which they did. I'm really pleased with the service and the speed in which they arrived. (It was an after hours call.) Mitch answered all of my questions and made me feel so much better about a stressful situation. Thank you!

Great family owned and operated plumbers. If these guys can't fix it then it can't be fixed. Five stars all the way.

These guys are fantastic. They are always quick to respond and get there on time. They do a great job and are as nice as can be no matter who comes to do the job.

Do not use this company! If I could give no stars, I would. Total rip off.  Tried to charge us over $1,000 for a simple repair. After hearing the price, we went elsewhere. I'm sorry we called them and never will again. We are telling everyone we know not to use them.

Jim Dickerson came out and said I needed a part they did not have on truck or in stock (1st pm of work off), they come and install that part (2nd pm of work off) and say if that doesnt work I will need another part. I advise it did not work and will need that other part, so I arranged an appt and took time (3rd pm off work). Same technician that told me I needed that part shows up  and when I ask I hope you have that part I need No he replies...why did they send you out here then? I ask?? His response I have no idea

True story of incompetence and now will need to take 4th pm off literally within 2 weeks, and yes it will be with another company.

I was having issues and called this place to come out to inspect.  This was on Wednesday and the guy told me someone would be here on Thursday. Great!  Waited all day on Thursday, no one showed. I called them back and they said I was on the schedule for Friday (even though I received my text).  So, whatever, Friday it is.  Now after waiting all day again, no one showed up and I received another text to see we'll see you tomorrow (meaning Saturday).  These people have no clue of what they are doing.  Go somewhere else!