Best Sewer Line Repair in Charlotte NC

Jerell came out and was very professional. He was sent to us for a plumbing problem behind our dishwasher. Allison and White property management had him come out. But now they say nothing is wrong , I would very much like the report from Jerrel if possible, because these guys are giving us a lot of trouble because of this situation and nothing is getting fixed. Can you please help? Our address is 1013 12th St. NE in Hickory. He left his number with my son, but when we called it said mailbox was not set up. We could really use your help.

The supply line coming into our meter box had dry rotted and was arcing inside the box. The always useless Duke power cut our power and told us to call an electrician. In the mean time, we had no power in heat of Summer.

Anthony arrived right on time and was extremely polite and helpful. He provide a quote that was inline with a couple other estimates, and he offed a 10% discount if we acted now. (which we obviously did since we had no power)

Anthony begun work immediately and stayed at our house till about 10:30pm working his butt off to help get our power back ASAP.

I was very pleased with the work and commitment to getting our power back on swiftly.

I called this company because I had issues with water in my tub and coming from the floor of my bathroom toilet. Along with other companies called, I decided to go with them because the rep on the phone said they we very honest people and do not charge for services that were not needed. This was their pitch for charging hourly vs flat rate. Seemed to make sense so I had them come out.
Now what did I actually get for my money? A whole bunch of nothing and a huge waste of time.
The plumber showed up at 2:50pm and had difficulty locating my sewage drain so he could snake it out. Mind you, he took the time out to view my neighbors yards and where their sewage drains were located. The sewage is also marked on the concrete, so finding it should have been all of 10 minutes. But, no....it took him 1 hour and 15 minutes to find the drain.
After he finally found it and popped open the drain, he informed me that this is a city issue and I should have called them, not the plumbing company. He also informed me that I would be charged for the full time he was there, even though some of the time he was smoking, walking in neighbors yards, and calling his office to get someone else to come help him look for the drain.
As you can imagine, I was upset to find that I had to pay almost $200 for him to do absolutely nothing. He did offer to snake the drain for me since he was already there, and since I still had the plumbing issues. I figured, why not? If I HAVE to pay him, at least I'd make him WORK for it. So, 25 minuteslater he tells me that his snake isn't long enough and that the city has to come do it afterall.  Awesome!! What CAN this company actually do, besides rip people off?
So, as he is packing up getting ready to leave, I go inside and write the check for the time he was there. But wait....there's more. I'm hit with an additional 15 minute charge, which is right around $37, for his drive time!! WHAT???? This was never mentioned to me when I called in with my issue, nor was it brought up when he arrived. I went back inside and wrote another check. At this point, I just wanted this guy and his company GONE!!!

PLEASE, SAVE YOURSELF A HEADACHE AND GET A DIFFERENT PLUMBER!!!!

I have had to use a plumber before for this same issue and not only did they locate the drain in less time, but they were able to snake the drain, pack up, and be gone in less time than these theives took to do a bunch of nothing. I will NEVER use this company again!

Run as fast and as far away from this company if you can! They installed our AC unit, which took about a month for them to do so during the hottest period of the summer! They missed multiple appointments! Were no call no shows and expected for us to just be available whenever they felt like coming out to complete the job! They had absolutely no regard  for the inconvenience they put us thru..as if we could just call our place of employment and tell them hey! I will not be in tomorrow because I am having my ac unit installed!.. multiple days of work were missed due to them telling us they would be there and then at the last minute cancelling! This was the absolute worst experience I ever had with a company! Worst customer service experience! One of the reps Katie even hung up on me! Sears needs to contract out to a better company! I would NEVER recommend them!