Best Sewer Line Repair in Charlotte NC

Yesterday ENECO  came from Hickory to tweak my HVAC, which he did a fantastic job on.  I really didn't expect them to come out on a Saturday and figured they would wait till Monday, but I got a call back quickly and he said he could be here shortly. The young fellow was named Adam and had been with the company for 9 years. To get to my attic access we had to walk around bins and big bags of decorations from Christmas.  I apologized for the mess and said it just needed to go in the attic when I got help.
He was so kind and gracious and offered to put all that stuff in the attic for me!  And it was a lot!   Then he gave me a few tips to make extra storage space with some of the plywood boards I had stacked up there. Adam was quite the professional during all this and I thanked him.  What an asset he is to his company,  and a blessing to me, to go above and beyond!

Called Michael & Son to have annual AC check in Rowan County. They sent a polite technician from Charlotte.  Said I needed 2.5 lbs of freon and would cost $500 because prices had so drastically increased. Temps outside in 90's and tech said ac would freeze up if I did not add.  Bill was over $560. He said I had to pay for full 5lbs of freon because that is how it came.  Called 3 other local ac techs while he was doing work. Gave them age, make, model of my unit and was quoted approx $240-$260 for 2.5lbs of freon. They said I would pay for ONLY what was needed NOT 5lbs. Too late...when I told tech to stop work he said he had already added freon.  Ask him to call his office to adjust price and he said 'No, it won't change price. This company a huge ripoff. Guess they sold the other 2.5 lbs of freon in that container to Another unsuspecting elderly widowed female for $500!!

I called this company because I had issues with water in my tub and coming from the floor of my bathroom toilet. Along with other companies called, I decided to go with them because the rep on the phone said they we very honest people and do not charge for services that were not needed. This was their pitch for charging hourly vs flat rate. Seemed to make sense so I had them come out.
Now what did I actually get for my money? A whole bunch of nothing and a huge waste of time.
The plumber showed up at 2:50pm and had difficulty locating my sewage drain so he could snake it out. Mind you, he took the time out to view my neighbors yards and where their sewage drains were located. The sewage is also marked on the concrete, so finding it should have been all of 10 minutes. But, no....it took him 1 hour and 15 minutes to find the drain.
After he finally found it and popped open the drain, he informed me that this is a city issue and I should have called them, not the plumbing company. He also informed me that I would be charged for the full time he was there, even though some of the time he was smoking, walking in neighbors yards, and calling his office to get someone else to come help him look for the drain.
As you can imagine, I was upset to find that I had to pay almost $200 for him to do absolutely nothing. He did offer to snake the drain for me since he was already there, and since I still had the plumbing issues. I figured, why not? If I HAVE to pay him, at least I'd make him WORK for it. So, 25 minuteslater he tells me that his snake isn't long enough and that the city has to come do it afterall.  Awesome!! What CAN this company actually do, besides rip people off?
So, as he is packing up getting ready to leave, I go inside and write the check for the time he was there. But wait....there's more. I'm hit with an additional 15 minute charge, which is right around $37, for his drive time!! WHAT???? This was never mentioned to me when I called in with my issue, nor was it brought up when he arrived. I went back inside and wrote another check. At this point, I just wanted this guy and his company GONE!!!

PLEASE, SAVE YOURSELF A HEADACHE AND GET A DIFFERENT PLUMBER!!!!

I have had to use a plumber before for this same issue and not only did they locate the drain in less time, but they were able to snake the drain, pack up, and be gone in less time than these theives took to do a bunch of nothing. I will NEVER use this company again!

Run as fast and as far away from this company if you can! They installed our AC unit, which took about a month for them to do so during the hottest period of the summer! They missed multiple appointments! Were no call no shows and expected for us to just be available whenever they felt like coming out to complete the job! They had absolutely no regard  for the inconvenience they put us thru..as if we could just call our place of employment and tell them hey! I will not be in tomorrow because I am having my ac unit installed!.. multiple days of work were missed due to them telling us they would be there and then at the last minute cancelling! This was the absolute worst experience I ever had with a company! Worst customer service experience! One of the reps Katie even hung up on me! Sears needs to contract out to a better company! I would NEVER recommend them!