Best in Charlotte NC

Sent a request for a quote yesterday evening and Jeff was over this morning to fix two toilets. He was in and out in 30 minutes. Yes, it is a bit pricey ($250), but you're paying for quick turnaround and efficiency.

Three toilets needed various repairs.  We called Monday morning before 9 am, and the plumber arrived early and had completed the repairs by noon, for what seemed a very fair price.

Like many plumbers, there is a standard flat fee for the visit itself--BUT--unlike a lot of organizations (my HVAC company, for example), All Hours credits the visit charge toward any repairs. In effect, then, the visit itself costs nothing, as long you have repairs made.

Best of all--there was no up-selling.  He fixed what was broken, and didn't try to run any scare tactics about other things that might break down in months to come.

Initial communication through yelp seemed promising from 'Larry- owner. I was provided a quote in person by a plumber. On the day of scheduled work a different plumber shows up 1.25 hours into the 2 hour window they were supposed to show up in and says the old quote is invalid and they need to write up a new one. Keep in mind this is after I had to go through a lengthy process to have water shut off in my building, during which I called Option One numerous times to touchbase and/ or reschedule. They never mentioned ONCE that the old qoute was invalid. I am of the opinion that this was a bait and switch. I do not recommend this company AT ALL. To change the quote at the start of service on the day of a scheduled service without any notification is completely wrong. It's bad business practice. The lack of communication ahead of time and the drastic change in price, meant that all my other dependent projects and the listing of my property was delayed. I wish I would have never reached out to this company.

I used this company for a new water heater and they were outstanding across the board. They made a service call within 24 hours of my call and replaced the heater the same day. The price was very reasonable and the technician a complete professional. I've installed water heaters before and was impressed by their work.

Carolina Pros came out and were very professional. Though the cost seemed a little high at the time, they wound up saving us lots of money. I will continue to use this company for all my plumbing needs.

Easy and fast install of the tankless water heater.  Price was reasonable, and he helped out with our basement grinder too!  Thanks!

I just have to say that I am soooo happy that I found This on Yelp! My family and I just moved into a rental property and the owner and his wife took jobs overseas so they aren't in the country and there isn't a property management company! Let's just say things have been extremely hectic and stressful with different issues that have come up one of them being that our toilet started backing up on the main floor and then the next day it was leaking into the apartment that's in the finished basement so we panicked and turned off all of the water! Which means we couldn't use the bathroom, shower nothing! The owner subscribed to American Home Shield and I called and reported the plumbing problem right away! They told me that I had to pay $107 for the service request and then wait until the contracted company called and set up an appointment! Well we ended up having to wait 3 days! The plumber finally came out and told us that it seemed to be an issue but that he wasn't able to do anything about it until we removed the mulch ourselves and that we were responsible for doing it and digging up the clean out! We were told once we found the valve and they could get complete access to it they will return!! I started to have a meltdown because I had no idea what or where this clean out was located and I had no idea what steps to take next!! He basically came and did absolutely nothing! At this point, I was so frustrated and desperate for a resolution! I mean I was using a bottle of water just to try and wash my hands and also had waste in the toilet that I couldn't flush! It was a very horrible experience! I found Will and Christine the owners of Service Pro plumbing and when I tell you I'm sooo glad I found them!! Will showed up extremely quick because he knew it was an emergent situation! He was very kind,professional,honest,trustworthy, punctual, thoughtful, caring, attentive patient,compassionate, detail oriented and most importantly competent in his knowledge and skill in the area of plumbing! He went ABOVE and Beyond my expectations and even took the time to educate us along the way! He basically told us that the first plumber incorrectly diagnosed the problem! What he found out was that it was a major issue on the city's side. He noticed that it was backed up which meant that the city had to come and fix it! And guess what Will said next!? He goes well I'll be honest I can do this job for you, snake the drain and get everything unclogged and charge you $400 OR we can call the city and report my findings and they will send someone out right away to fix it for free!! Do you know that Will even took the time to call the city of concord and explain to them what the problem was!?? Before he left, Will also gave me another tip and said to request that the city use a camera to get a better look in order to assess the damages accurately! The city workers showed up within 30min and found out that it was their issue, roots from a tree grew inside of the pipe which caused a blockage, they cleared it right away but unfortunately they will have to come back rip up the driveway and replaced the pipe because it's cracked but most importantly we were instructed to turn the water supply back on and we are allowed to finally FLUSH without worry AGAIN!! Lol He was such a blessing in disguise! He could've easily took complete advantage of the situation and my lack of expertise instead of giving us options! Yes, he could've just fixed it and charged me all of that money but instead he was so honest and definitely cared less about greed and more about saving us money which says a lot about his character and I was soooo thankful for him keeping it real with me! He only charged me $63 for the initial consultation fee and that's it!! I just want them to know how much I truly appreciate what they did for us! I would highly recommend him and his wife for all of your plumbing needs trust me you will not be disappointed!! I would definitely use them again and trust that I now have their business card tucked away for any other future issues with plumbing!

I had an obvious underground water leak in the front of my property. The sidewalk, that divides the the grass along my front curb from the lawn on my property was showing (leaking) water. Angelo from Pure Flow Plumbing in Cover, SC immediately diagnosed the problem. He said it most likely was the main water line that feeds into the house and that a tree root probably damaged the line. He was right. Unfortunately this line was under the concrete sidewalk. Angelo did a great job cutting a narrow path through the concrete, locating the broken section of water line and replacing that section. He then repaired the side walk by poring concrete and smoothing it out. Had it not been for rain, he would have finished the entire job in one day. It was great having an obviously experienced, knowledgeable person who was able to do both repairs. As a bonus, Angelo was also prompt, courteous and professional. I highly recommend Pure Flow!  (Al. Ft. Mill, SC)

Excellent service on a blocked main-line.  Showed up on time, dispatch called me 30 minutes ahead of time. Team had the right equipment (camera, power snake, wax rings, etc...) on-hand and got the job done.  They were straight forward with the job, pulled the toilet, ran the camera, ran the snake, cleared the line, re-installed the toilet, cleaned-up and left me with a smile on my cheeks!

We have had Charlotte Plumbing visit us 2x in the last 8 months, the first time was for ROOT intrusion on our main line, the second was for blocked main for flushed products.  In both instances we had the work done quickly and cleanly.  

The root-intrusion required them to dig up the front yard and replace the pipes.  They showed up at 8am and were done by 4pm. Flushing toilets and taking showers by 5pm.

The team members that arrived were clean and picked up after themselves, if they dropped something on the floor they picked it up.

The only work I had to do was give the house a mop afterwards for good sanity!

What appeared to be an easy job after watching a YouTube video then turned into a weekend nightmare. We had to call Option One over the weekend due to a stuck cartridge in our shower handle. We couldn't run the water back into the house as we weren't sure if any parts had fallen behind the wall. Scott came out in about a 2 hour window after we called and rescued us and put our mind at ease. It was absolutely worth the extra weekend fee to have peace of mind from this company. This is the second time we've used them and we will call them back for any further plumbing needs.

Chad was professional, affordable, punctual, and a pleasure to work with. He did his homework on the project prior to quoting me his rate. My project had layers to it and he communicated effectively. He offered great suggestions on follow up tasks I had surrounding the project, and those suggestions proved extremely helpful. He went above and beyond. Even charging me less once he completed the work. I highly recommend!

I did not need Mr. Garvey's services as I just bought a new home,  but being unfamiliar with North Carolina's winters I thought I would ask him his opinion of how to deal with my water heater through the winter months.

He did a great job answering my questions, very friendly and appreciated his kind attitude and helping demeanor.   If I do need a plumber I would be using him based on that alone -- sometimes what a person does for you without any services in return tells you about their quality before you even need to use them.  Mr. Garvey passed that test with flying colors, and I would recommend him highly.

We had wire WyattWorks plumbing out to replace a hot water heater and test our gas lines. Very pleased with their responsiveness and professionalism. Would definitely hire again. Brian and Solomon were awesome.

I called Brian Long Plumbing for a plumbing problem with my toilet. Best call I made! My toilet tank had cracked and I needed a new installation. This company is a hidden gem! I had made a dozen calls, starting with the most highly rated. None could help. Brian is extremely busy but squeezed me in for a 24 hour turnaround time. Extremely knowledgeable and honest to a fault. He has been in business for a decade. He was able to uninstall and install a new toilet in under 90 minutes, was the most reasonably priced and takes extreme pride in his work. I would absolutely recommend Brian to anyone needing a plumber and he will be my first call if ever needed again.

I had a busted water line behind my refrigerator on Christmas Day. I called my warranty company and they said it would be a couple of days before they could find someone. Then after 48 hours, they found a plumber, but said that person wouldn't be out for another few days. The Home Warranty company finally let me choose my own plumber. I called Cain's Able Plumbing. I let them know that I had been without water water due to the leak and they came out that day. The plumber, JT was very nice, knowledgeable and helpful. Also this company is very reasonably priced. Highly recommend!

I had a real plumbing emergency upon returning from vacation. My upstairs toilet overflowed severely. Justin provided excellent customer service via the telephone. Walking me through how to shut off my water in my home and advising me that he would be to me immediately to help me get to the bottom of what was going on. He was very polite, helpful, and he educated me on what exactly transpired, very quick and efficient. I definitely would highly recommend this company. Should you experienced any plumbing emergencies highly recommended.

We had been having an ongoing issue with a slow and stopped up drain in one of our downstairs bathroom sinks. No matter how much liquid plumber I pour down the drain, the issue would persist! Decided to call in a plumber and was given 3-Way Plumbing as a recommendation from a neighbor. I called late (after hours) on a Saturday and expected to not hear anything until Monday. But on Sunday I received a call from a nice lady that helped me set up an appointment for the next day. They arrived within the 2 hour window I was given, diagnosed and fixed (snaked the drain) the blockage, and all at a price I was happy to pay. I hope I don't have to, but I will definitely use them again for any future plumbing needs.

Ty B.and  Brandon A. represent the best of what Morris Jenkins stands for.  I have been doing business with Morris Jenkins since 2007 and have been impressed and well satisfied with sales representative Alan, installers, customer service reps over the phone, and service techs who inspect, clean, and service my equipment to keep it running like new.  Every review I have written has been stellar for Morris Jenkins and their team.  But I am writing this review because these two gentlemen have perfected the quality, customer service, and and care that Mr. Jenkins requires in his  business model.

Yesterday Ty arrived promptly and began standard maintenance on all of my equipment.  He was extremely polite, knowledgeable and as always a huge advocate of his company.  I always take time to talk to every tech and I always want to know how long they have worked for MJ and their future plans with the company.  Ty was no different from all the others and loves his job with MJ.  I always end up in the basement for a bit with the tech to inspect the whole house filter and make a decision on replacement.  Ty was closing up the unit, and then I observed him taking the condensation pump from the furnace and I asked why?  He explained it is routine and he was going to inspect it and clean it.  I explained that in all my years with MJ, to my knowledge it had never been taken apart and cleaned...and when he finally got it loose, one look inside revealed I was correct.  The entire unit was filled with crud and was in bad need of cleaning.  I am surprised it never failed....but give credit to the quality parts MJ uses.  Ty took it outside and used some of the same chemicals he cleaned my AC with and had it looking like new.  While he was placing the unit I decided to contact my friend who actually was an installer for MJ, but is now a district supervisor.  I sent him a photo of the unit before it was cleaned in hopes he would use it to explain to others the importance of cleaning this unit.  Even more important, I wanted him to know how impressed I was with Ty and his methodical approach to his job....leaving no stone unturned.  Brandon simply text back and ask if Ty was still there, which he was.  The next thing I see is Ty coming around the corner with a brand new pump.  Brandon had informed him that this pump should be replaced since required maintenance had not been completed on this unit in the past.....and it was to be replaced at company expense....again...the MJ way!

This is alone is enough for me to write this most positive review.  After working in the attic, Ty asks to speak to me and shows me a photo of bubbles from a gas pipe.  This pipe had been installed before MJ and had developed a slow leak.  He was not looking for it, but his nose found it.  Though he felt he might be able to make the repair on his own, he really wanted to bring in an MJ expert in duct work and gas lines ( they have experts in everything).  I was surprised to find Ty back this morning with a smile on his face along with Michael D. who Ty says is one of the best man in the company for this kind of work.  After over an hour they determined other issues with the pipe line that caused the leak to begin with....and the repair is still in progress as I write this....but when Ty and Michael leave....I will know the repair is done the MJ way...which is the right way.

Bottom line. Yes, I paid more initially for Morris Jenkins to put in my two dual fuel units in my home.  In the long run, I believe I have saved money with this company because my out of pocket expenses have been minimal.  I have invested in their maintenance contract and my units are still working like new.  Truthfully, I believe this time they saved me from a potentially life threatening....and certainly home threatening event as they complete repairs on gas pipes my previous HVAC company had installed improperly.  In my opinion, Morris Jenkins is simply the best because of the investment they make in their men and women to make them the best.  Thank you to Ty, Brandon, and Mike....and thank you to Mr. Jenkins for your insistence on top quality customer service.

My best,
Scott G

Jim Dickerson is a helluva guy. I worked there for nearly four years, and was never asked to do anything illegal or unethical.  You get what you pay for, and the prices we charged were fair by market standards.  I left after a major contract cancelled, but would have stayed otherwise. I hope that the family has continued with his vision since he has stepped back in terms of management.

Becareful this company, they overcharge you and not handle business  professionally. I had sewer emergency on 6/1/22, they came and gave me estimate $12,000. They accepted cash for $9000 but I paid similar repair $4500 year ago. It only took a little more than half day and 2 people. $9000 is way overcharged. They gave me invoice but my insurance company asking for just part of the invoice for the excavation  the detection of the leak  and  the put back for the cement not the entire invoice. I requested it more than a month ago, my insurance company requested it through email and I called them 3 times. They still didn't generate the part invoice I need as today 8/2/22. This company is not professional handled and they will scam you if you let them.