Best in Charlotte NC

Jason and his son, Chasen, just left our home and we could not be more thrilled with the responsiveness and service. They came in, new what the issue was, explained everything very thoroughly, making sure we understood everything before they left. Very grateful for their help. Customer for life!

Fantastic service! Very professional. On time and great communication.  Truly appreciated the knowledge and felt very good about the services being provided.

After managing with low water pressure, ongoing shower faucet issues and a kitchen faucet that was letting out a trickle of water, I called around and found Option One.  I am so glad that I did! Ted came out the next day, diagnosed the kitchen faucet issue (not a leak, but a likely replacement), addressed water pressure issues while there and gave me options on the shower faucet issue. What most impressed me is that Ted took the time to explain options, gave me a recommendation on the kitchen faucet and wanted to answer questions.  Did I mention that they give a FREE estimate (no trip fee) and held to it.  There were no surprises, and the work was done quickly and professionally!  What I most appreciated is that before the technician shows up, they text you a picture and name, along with their estimated time of arrival.  After many years trying to find a consistent plumber that provides good service at a reasonable price, I've found Option One!

If only I could give them 100 stars, they have never let me down, great work, sometimes I think they are here before I hang up the phone. We have had two slab leaks over the past few years and they saved me both time

Friday afternoon 4:45 pm we had a leak in our hot water heater,  we called and they had someone out at our house within 30 minutes!   They did a quote and were out at 7:30 am the next day, Saturday, to install a new hot water heater.  So so professional; great pricing, expert installers.  I am so happy we called them.  Very knowledgeable and up to date options and advice was given.  Call them!!!!! Very happy.

Easy and fast install of the tankless water heater.  Price was reasonable, and he helped out with our basement grinder too!  Thanks!

I just have to say that I am soooo happy that I found This on Yelp! My family and I just moved into a rental property and the owner and his wife took jobs overseas so they aren't in the country and there isn't a property management company! Let's just say things have been extremely hectic and stressful with different issues that have come up one of them being that our toilet started backing up on the main floor and then the next day it was leaking into the apartment that's in the finished basement so we panicked and turned off all of the water! Which means we couldn't use the bathroom, shower nothing! The owner subscribed to American Home Shield and I called and reported the plumbing problem right away! They told me that I had to pay $107 for the service request and then wait until the contracted company called and set up an appointment! Well we ended up having to wait 3 days! The plumber finally came out and told us that it seemed to be an issue but that he wasn't able to do anything about it until we removed the mulch ourselves and that we were responsible for doing it and digging up the clean out! We were told once we found the valve and they could get complete access to it they will return!! I started to have a meltdown because I had no idea what or where this clean out was located and I had no idea what steps to take next!! He basically came and did absolutely nothing! At this point, I was so frustrated and desperate for a resolution! I mean I was using a bottle of water just to try and wash my hands and also had waste in the toilet that I couldn't flush! It was a very horrible experience! I found Will and Christine the owners of Service Pro plumbing and when I tell you I'm sooo glad I found them!! Will showed up extremely quick because he knew it was an emergent situation! He was very kind,professional,honest,trustworthy, punctual, thoughtful, caring, attentive patient,compassionate, detail oriented and most importantly competent in his knowledge and skill in the area of plumbing! He went ABOVE and Beyond my expectations and even took the time to educate us along the way! He basically told us that the first plumber incorrectly diagnosed the problem! What he found out was that it was a major issue on the city's side. He noticed that it was backed up which meant that the city had to come and fix it! And guess what Will said next!? He goes well I'll be honest I can do this job for you, snake the drain and get everything unclogged and charge you $400 OR we can call the city and report my findings and they will send someone out right away to fix it for free!! Do you know that Will even took the time to call the city of concord and explain to them what the problem was!?? Before he left, Will also gave me another tip and said to request that the city use a camera to get a better look in order to assess the damages accurately! The city workers showed up within 30min and found out that it was their issue, roots from a tree grew inside of the pipe which caused a blockage, they cleared it right away but unfortunately they will have to come back rip up the driveway and replaced the pipe because it's cracked but most importantly we were instructed to turn the water supply back on and we are allowed to finally FLUSH without worry AGAIN!! Lol He was such a blessing in disguise! He could've easily took complete advantage of the situation and my lack of expertise instead of giving us options! Yes, he could've just fixed it and charged me all of that money but instead he was so honest and definitely cared less about greed and more about saving us money which says a lot about his character and I was soooo thankful for him keeping it real with me! He only charged me $63 for the initial consultation fee and that's it!! I just want them to know how much I truly appreciate what they did for us! I would highly recommend him and his wife for all of your plumbing needs trust me you will not be disappointed!! I would definitely use them again and trust that I now have their business card tucked away for any other future issues with plumbing!

It was my first time using Pure Flow plumbing. After calling 12 other companies for an emergency repair they were the only ones to come right out. The guys Taylor Bridges and Corey  that came out to do the repairs were extremely knowledgeable and professional. They cleaned up after themselves when the work was done, and even went the extra mile of pressure washing the road from where mud  had ran off from where they had to dig a pipe up before they left. Highly recommend them if your in a pinch and want it fixed ASAP

Excellent service on a blocked main-line.  Showed up on time, dispatch called me 30 minutes ahead of time. Team had the right equipment (camera, power snake, wax rings, etc...) on-hand and got the job done.  They were straight forward with the job, pulled the toilet, ran the camera, ran the snake, cleared the line, re-installed the toilet, cleaned-up and left me with a smile on my cheeks!

We have had Charlotte Plumbing visit us 2x in the last 8 months, the first time was for ROOT intrusion on our main line, the second was for blocked main for flushed products.  In both instances we had the work done quickly and cleanly.  

The root-intrusion required them to dig up the front yard and replace the pipes.  They showed up at 8am and were done by 4pm. Flushing toilets and taking showers by 5pm.

The team members that arrived were clean and picked up after themselves, if they dropped something on the floor they picked it up.

The only work I had to do was give the house a mop afterwards for good sanity!

I called at 8pm they would have came out rite away for a fee but I said it could wait they showed up at the time we agreed on . Lundon was my tech very knowledgable we discussed all my options was a tad pricey but you get what you pay for and it was worth it I got a new well pump new bladder tank and hot water heater took bout 5 1/2 hrs . Great job Lundon

We just bought our home and have had several sub contractors come in and out to make it our own. Chad is at the top of our list for professional quality workmanship. He clearly communicated with us throughout the process, showed up on time, was very detailed and cleaned up. I can speak from experience in saying It is so hard to find this quality level of service. We will happily will use him again for our future needs which will be many with our older home.

I cannot say enough wonderful things about Mike Garvey Plumbing.  I have called on Mike two times in the past 2 months for work I needed done at my home.  Mike is very prompt, professional and knowledgeable.  I work full time so it's crucial that I can make an appointment and have the service person show up when they say they are going to so my whole day workwise is not shot (on top of a plumbing bill to boot!!)  Mike has been here exactly when he says he will be - And he always calls prior to the appointment letting me know he is on his way which is an added bonus.  He is very friendly (not intimidating) and very knowledgeable and explains things so 'a woman can understand'!  Being a woman -not knowing much about plumbing I always worry service folks will take me to the cleaners as I do not know when something can or can't be fixed or to what extreme the repair should be - aka $$$!   Do not hesitate to call on Mike Garvey Plumbing - no matter how big or small your request is.  He is AMAZING!   And at a very fair price!

WyattWorks is the go to plumbing company for all of your plumbing needs! From the moment they pick up the phone through to the completion of the project they are a great organization to work with. Timely, friendly and pleasant is how i would describe them in three words. We had them install a gas line and regulator for our outdoor gas grill. It works like a charm and the finished project looks clean. Highly recommended!

We had Mike Walker with Brian Long Plumbing to our home today. We had a leaking sink fixed and a new toilet and pedastal sink installed. The work, advice and professionalism was outstanding. I highly recommend this company. It is nice to have someone so pleasant and who also really puts pride in his work at the same time.

I had a busted water line behind my refrigerator on Christmas Day. I called my warranty company and they said it would be a couple of days before they could find someone. Then after 48 hours, they found a plumber, but said that person wouldn't be out for another few days. The Home Warranty company finally let me choose my own plumber. I called Cain's Able Plumbing. I let them know that I had been without water water due to the leak and they came out that day. The plumber, JT was very nice, knowledgeable and helpful. Also this company is very reasonably priced. Highly recommend!

This company installed a water heater for us. Part of their sales pitch is to service and clean/flush for the life of the unit.  Is the heater is having some problems and needs it's first service and this company won't call me back. I have texted Dustin Williams and called, he hangs up on me and tells us we have the wrong number. Don't do business with this company unless you don't care about service after the install. Any implied warranty from them is useless.

Ask for Tom. A real pro and you don't see that very much these days. He is very knowledgeable and friendly.

I called M-J to give me a price on replacing the gas fired water heater in the attic with a tankless in the garage. When their very nice tech Chris and I looked at the old WH, there was a gas smell. We both agreed that it was the water heater, so I turned off the isolation valve. Chris said he could get a plumber out later that day to repair, so I agreed. We continued on the tankless project. Chris quoted $7300 to put in a  Rinnai tankless system. This is outrageous as you can buy the heater for under $1500 at a big box store or online. Nearly $6000 to install? Then he recommends another $2500 for a whole house water filter. So I declined and let them know the local gas company quoted at least 25% less (and I thought they were high).   Ok, so then the plumber shows up and looks at the water heater gas leak. He determined that the little Maxitrol gas regulator on both the water heater and adjacent furnace are both leaking. He quoted me $356 to repair. EACH. I question this,  $700 to replace these two little regulators, but ultimately agree as I can't have had leaking, right. He works for no more than a hour. The bill comes to $897. It seems he had to repipe a tiny bit of black pipe on one unit that added $50, and then there is the $89 trip charge and tax. By the way, Amazon sells the Maxitrol regulators for about $25. He might have used another $10 in black pipe fittings. So if we back out the tax and the trip charge, the work was $750-60( for parts) or $690 per hour for the labor. Not reasonable. Avoid these thieves.

We had a true EMERGENCY tonight and the woman who answered the phone not only seemed disinterested but she was annoyed. She first quoted me $150 an hour (which I wrote down amongst all of my notes from trying to reach a reputable plumber) but then as I was trying to see if she was going to get someone here faster than another company who gave me a 3 hour window, she told me it would be $175/hour. Now that's dishonest, tacky and inexcusable. I would have paid whatever. I found a great company who came directly out and helped us. No thanks to Dickerson....

I felt that the technician was more interested in upselling instead of listening and diagnosing problem.  We had a clog/blockage in drainage piping under house that was causing backup of septic into house (we believe due to construction materials getting into drain from remodel we had just had done in bathroom). We were wanting likes snakes/scoped to make sure clog was resolved and no further issues.  Technician tried to convince us that we needed to repipe drainage pipe for whole house which was not wanted or needed.  We had lived in house three plus years and no issues prior to bathroom remodel.