Best in Charlotte NC

Our experience with Kevin was great.  Could not have asked for anything better. Very professional.  Kevin was also very flexible as we changed our original schedule due to a conflict and he adjusted with no issues. He fixed all our issues.  We had a leaking toilet and 2 faucets that had broken components.  All resolved on-time and the cost was reasonable.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

My friend's dad, a naval captain, says There's only 5 minutes between half a$$ and first class. I chose J's because they have an A+ rating from the BBB. They lived up to their rating. The receptionist told me I'd get a call from the plumber on Wednesday. True to her word, Zach called me Wednesday at 0820, arrived shortly after, and thoroughly completed 4 projects. He went above and beyond by CLEANING UP AFTER HIMSELF and putting my belongings back after moving them. THAT was impressive in and of itself. My bath tub is fully functional, my toilet no longer runs, and no more leaky sink under my new sink. Grateful for the good service. I highly recommend J's Plumbing. They're FIRST CLASS!

I feel as I was totally ripped off, he charged us almost $700.00 to change a shower head and cut a huge hole in the wall.and then said I could hire someone to fix the hole and paInt it. Then to top it off he wanted me to make the check out to him personally.  Never again!!!

Fast, local family owned and reasonable!  Guys came out and explained everything and was patient with all my questions.  Highly recommend.

I was referred to this guy by a home improvement website. He called me on October 28 and said he could come by that day for a free estimate. When he got there,  he gave me the quote to replace the faucet and asked for half the money up front. He left to go purchase the faucet and of course, he sent me a text that the faucet wasn't in stock and had to be ordered. I told him it was ok to order the faucet because he said it would be there either Monday or Tuesday. I asked him for a copy of the receipt but never got it. He told me to text him next week and he would work around my schedule. I texted him that Wednesday November 3 to let him know  I would be  available on Friday morning and he sent me a text stating that his partner had been murdered over the weekend and that he was dealing with it. I offered my condolences and told him if it would make it easier for him I would just go purchase a faucet that was in stock and he could come and install it but he said he would go to Lowes to see if the faucet had come in. Lowes usually sends an email whenever orders arrive so this further confirmed my suspicion that he probably never purchased it. So then I get a text from him Thursday 11/4 saying the faucet came in  and he would come by Friday morning  and when he was on his way, he'd send a text. So of course, Friday morning came and went and I never heard from him so I reached out that evening and asked for my money back.  He texts me back some excuse that he had to test for COVID and was wanting some answers before he came by or contacted me. I waited patiently a few more days and finally asked him again for my refund but he said he didn't have any money but would have it the next day, and of course the next day he still didn't send the money. If It will help someone else from being scammed, the guy I dealt with goes by Dean Burns and uses the company name Affordable Plumbing.

My home warranty company called Lake Norman Plumbers On Call to look at a leaking water heater.  They came out, saw that it was leaking, took pictures, told me the home warranty company PROBABLY wouldn't cover the replacement, collected my money, told me the boss man could write me a replacement estimate and left.

The next day they called wanting to come back to take measurements because the pictures weren't enough but until I knew what my home warranty company covered, I didn't see the point in doing that.  They were insistent but I wasn't going to take vacation time to do this until I knew what my options were.  The manager then said, that's fine, I'll take care of it.....

I speak to the home warranty company 5 minutes after their need to come back out to take measurements call and find out the technician was wrong and my company WILL pay for my replacement.  I call the LNP back at 12:30pm to schedule a time to come back to take replacement measurements and they never called back.

Then I get a call from the home warranty company staying the plumbers cannot install a new water heater because there's not enough space.  How do they know, they haven't taken any measurements, well.....that's what LNP told us....

Myself,  the home warranty company and Lake Normam Plumbers get on a 3way call, the woman from LNP admits that she got my call yesterday and didn't bother to call me back.  LNP then proceeds to say that the water heater cannot be installed because of space restrictions but they never came out to measure (the space measures 9'4) and then the woman from LNP refused to answer the question did you or did you not call me yesterday to come out to take measurements because the pictures weren't good enough.  The woman from LNP said she was too busy to answer that question and to continue this phone conversation and hung up.

This company is NOT professional, the plumber told me I had an 80gal tank when it's actually 75gal, the technician told me the most home warranty companies don't replace hot water heaters but they do, the woman at LNP was rude and pushy because she didn't get her way,  LNP LIED to my home warranty company,  and then when asked a simple yes/no question about needing to come out to make measurements she hangs up the phone.

If this is how they handle customers and handle situations that don't go exactly the way THEY want it to go, they are not worthy of your business.

PLEASE CALL SOMEONE ELSE!!!

Called for estimate. They quoted me $1700 vs over plumbers between $300-$500. I was getting multiple quotes. A couple hundred $ difference is ok, but not a 4 times

Good luck with this company. I'm not sure what others are talking about when it comes to service received from this company. They have every excuse in the book when it comes to providing an estimate. You may want to question where the Good reviews come from.

Uh...charging me 100.00 to fix a hole in the wall he charged me to make in order to troubleshoot a leak? The hole was about 14 inches square and could have been just 3 inches square. Another 65.00 to mount a shower rod...jeezus no! Also wants to charge an extra 2% just for using a debit card....Uh...Uh!

These guys did come out quickly but did not inform me of the cost until a week after it was completed I got a bill in the mail I asked the guy how much it was going to be he said we will bill you they did not tell me he charges for drive time was at my house for 30 minutes and charge me $156 in labor plus materials will never use again

So I had a leak from upstairs and called HomeServe to report it. They sent out IRV Plumbing. The tech showed up and stated that they were not allowed to cut into the drywall where the leak was. IRV then sent out a company called Restopros. Their job was to prep my home for the HVAC guys. They came into my home during a rain storm and tracked in dirt, mud and dry-vac machines. They cut a hole in the drywall, ripped up carpet and remove the flooring in both bathrooms. I never heard from Restopro again. I home was left in shambles and no one returned my calls. My insurance agent even called to get an estimate and....nothing! I finally had to call IRV and ask what the hell was going on. IRV sent the same tech back only for him to say that my condensate line was running into the home instead of outside and the cost to re-route would be over $3000. I never agreed or disagreed with the amount but to this day never heard from either company again. I later found out that the line was clogged and happily paid someone to unclog the line. What's with all the runaround!!! Be open and honest with your customers. I wish I could convince HomeServe to remove you and Restopros as service providers.
Your customer service really SUCKS!!!  I will never use either company again!!!!!!!!!!