Best in Charlotte NC

Our experience with Kevin was great.  Could not have asked for anything better. Very professional.  Kevin was also very flexible as we changed our original schedule due to a conflict and he adjusted with no issues. He fixed all our issues.  We had a leaking toilet and 2 faucets that had broken components.  All resolved on-time and the cost was reasonable.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

My friend's dad, a naval captain, says There's only 5 minutes between half a$$ and first class. I chose J's because they have an A+ rating from the BBB. They lived up to their rating. The receptionist told me I'd get a call from the plumber on Wednesday. True to her word, Zach called me Wednesday at 0820, arrived shortly after, and thoroughly completed 4 projects. He went above and beyond by CLEANING UP AFTER HIMSELF and putting my belongings back after moving them. THAT was impressive in and of itself. My bath tub is fully functional, my toilet no longer runs, and no more leaky sink under my new sink. Grateful for the good service. I highly recommend J's Plumbing. They're FIRST CLASS!

Met January 6 and agreed on $3,500 to rough in 2 pedicure chairs and 2 sinks on a commercial property with a crawl space. Offered to pay up front or half, Tony Smith said it would be on completion. Seemed super on his game from day 1 constantly conferencing everyone in on phone calls, extremely impressed to say the least in the beginning. Was bragging and vouching for him when the subject of the nail salon came up. Unfortunately with higher expectation comes a greater fall. Agreed on a price and took until January 14 to get a quote. In the quote and per conversations, as a licensed plumber he would apply for the permit from Gaston County before we started. Called a few times in between and texted, no response. Other than a personal pet peeve to be ignored it's completely unprofessional. It takes about 2 weeks for Gastonia to approve a permit so I'm thinking any day now, and setting up next steps to work on the property and when to order the $70,000 of material to put in the salon. Come to find out today, February 1, Tony Smith never even applied for a permit. Nearly a month later and wasted. Not sure what the issue was. We were happy to pay $3,500 considering it's pennies compared to the overall investment. Will make a point to not recommend and not use for any future business.

UPDATE 2/15/21: Contacted ACC Plumbing and Backflow....pulled permit the same day, never missed a phone call or text. Roughed in 2 pedicure chairs, 1 sink, replaced rusted pipe as well as pass inspection in about 4 days. Cost me $4,900 BUT GOT THE JOB DONE!

I used Giles Plumbing today. They did an incredible job as I had a leak in my ceiling. They accessed the issue quickly, made limited cuts into my dry wall, cleaned up their mess and was gone in an hour. Very impressed by their professionalism, were on time and Extremely reasonable! If you need a plumber for AYTHING, these are your guys. Thank you. Their number is 803-548-0277.

Jeff L. - Fort Mill, SC

Beware, these guys are crooks.  Do not use this company or Dean or Dustin for work, ever. They did an incomplete, shoddy job on a bathroom remodel. Refused to fix or complete the job. We had to hire others to repair and complete the project. Prior to things going south, we planned to have them build a deck as well and had prepaid 50% for materials and labor. Dean Burns refused to deliver the materials or do the job, and would not refund the money, close to $10,000. He is a thief. I understand he also has a judgment against him for another job in the amount of close to $9000 for doing the same thing.

Lake Norman Plumber was assigned to install a water heater through Lowes. They were supposed to bring out the water heater and give me an estimate. They did not bring the water heater, so I set up a second opinion and picked up the water heater myself. After the second quote I decided to go with Lake Norman Plumber. I called them and set up a time on Monday January 4th, 2016. After 2 PM on the day of the install, I called them twice to ask about the progress. At 6:30 they called me and told me to set up the install time through Lowes. After over an hour on hold and having to call both Lowes and Lake Norman Plumber myself to get the process moving i finally have an install time this afternoon (Tuesday, January 5th, 2016). Spending 2 days away from work to have this water heater installed. They are unreliable on appointments and appear to screen phone calls so as not to deal with customers.

Had these guys come out once to install a toilet. great job but a little more that we expected to pay but that was ok. had them come a second time for a basic bathroom sink install and they quoted 800.00 ended up doing the work in an hour myself with 12 dollars worth of parts. not sure if the owner is paying attention to the staff. that quote was at least 4 times more than the going rate in town.

As far as the end result, I have water throughout my house.  I recently needed my entire home re-piped.  The crew was very friendly.  I enjoyed their presents.  

However, if you use these people for large jobs I highly recommend you get an actual contract with a start and completion time.  Also lock in the price.  I was charged $400 more than the written estimate.  I was told I needed a special air tank for my hot water heater.  Cost to install was $288.  The tank itself only cost $39.  

I am in the wrong business.  Plumbing is one hell of a mark-up.  But then again I don't have it in me the cheat my customers.  

Good luck to you with all your plumbing needs.

Uh...charging me 100.00 to fix a hole in the wall he charged me to make in order to troubleshoot a leak? The hole was about 14 inches square and could have been just 3 inches square. Another 65.00 to mount a shower rod...jeezus no! Also wants to charge an extra 2% just for using a debit card....Uh...Uh!

These guys did come out quickly but did not inform me of the cost until a week after it was completed I got a bill in the mail I asked the guy how much it was going to be he said we will bill you they did not tell me he charges for drive time was at my house for 30 minutes and charge me $156 in labor plus materials will never use again

IRV scheduled with us three times canceled each time and tried to schedule for a 4th date.
These were all times and dates of THEIR choosing.
I chose not to be a fool and did not attempt to reschedule.
They seem to be extremely unreliable in understanding their own schedules and unable to responsibly keep appointments they have made.