Hambone Plumbing

Drain issues repaired in record time. Larry, Zack,Eric and Jayden were knowledgeable about what needed to be done and were pleasant to work with. Office staff were courteous and helpful. Will definitely use them again for all my plumbing needs.

Wish I could give more than 5 stars! Hambone came out to our business in a moments notice, figured out the problem (after 2 other plumbing companies came out and were stumped), found a solution and fixed it. They were professional and Justin did a great job breaking down what was needed and answered all of my questions. Thanks again!

Very responsive to an appointment request and quickly got us an appointment for a replacement hot water heater. Will definitely use their office for any future plumbing needs.

Had Hambone come out to see why we were hearing running water outside when nothing was on in our house. The recommendation was to replace our toilets. When the installer came, I reiterated my concern and said I wanted to make sure the issue was resolved. We found out that whatever we are hearing isn't coming from our house. Which is good! We replaced our toilets anyway since they were 20 years old, and the price was very reasonable for the job. It was done quickly an efficiency. I really appreciate that they went above and beyond to assure me that we did not in fact have a leak coming from our house.

I broke my leg in 3 places and when I got home from the hospital I realized our standard height toilets were going to present a significant challenge.
    I called Hambone Plumbing and they were out the next morning and installed a new ADA compliant, chair height toilet.
    Wesley and the crew were professional and the cost was very reasonable. I will be calling Hambone Plumbing for all of our future plumbing needs. I high recommend them.

If I could give them negative stars, I would. Everything, and I mean everything, that they did in installing my newly renovated bathroom broke or was not done properly. They did not even anchor the towel bars. The brand new bathtub has flooded twice and I now have to pay to have it removed and reinstalled. The contractor brought them in and it was a horrible experience.

Would not even, give them one star.  
But it wouldn't let me post unless I checked one star.  At the beginning they sounded very helpful.  That was just to get you from looking elsewhere.  So they put you on the schedule for a technician to go out and look at the problem.  Them we will contact main office and see if we have part in stock.  Two days later, no news.  I call and email and don't get a reply until the following day.  Till this day no answer, no follow up.  This was from February 22,2021.  I understand your busy, especially with the latest crazy weather.  But don't take in jobs that you can't follow up with.  A simple email stating you haven't forgotten about me would be nice. Especially in a time of crisis is when you need to step it up with your service.

Well I got the number through a friend of mine, which is a good way to get a skilled professional when something is beyond me or it's cheaper for me to higher out because I don't have time. This was an instance of both. I had changed out the thermopile assembly, checked the thermal switch, and tested the valves and found the pilot valve not clicking, leading me to believe the gas control needed to be replaced. I called Radiant who could book until November then got these guys number. I called on a Tuesday and I explained everything to the call taker hoping to give enough information for a plumber to either call me or have an idea what the issue was before coming to minimize time for getting parts, because we were already on day 4 of cold showers. She set up an appointment for Thursday. Thursday comes and 2 plumbers show up, I take them upstairs and ask if they had gotten the jnfo I gave. Nope. Nothing was on the ticket. Nothing. This visit was their assessment. Guess what. He concluded the gas control valve and that I needed a new door gasket, which I also knew and had ordered the previous Friday from Morrisons when I bought the thermopile assembly. He said he would need to order the part or see if they had it and he would call me later in the day. Friday morning rolls around (no call Thursday) and I get a call from another employee who says they have my gas control at just over $350 and $200 in labor. I ask him if that includes the door gasket. He asks me, what are you talking about? Briefly explain that the water heater needs that gasket to operate safely. We go back and forth for about a minute and he says he will call me back. So he calls back and says, that part only comes on a burner assembly and that's gonna run $177, plumbers price from Morrisons. I tell him that I already ordered the part, $77 from the same Morrison's, and I'll call about the part. He says, ok, ill put your name on the part and to call him when I was ready for the job to get done. Well guess what- it's now Friday afternoon and it won't be till Monday when these guys will come out again. My issues: 1) my info didn't get passed on, which MAY have mitigated having to find parts on Thursday afternoon. 2) not getting a call back on Thursday about the part 3) a whole different employee calling me and what I perceive as trying to up ahead me a part assembly I may not need and then 4) trying to make my water heater sound like it needed replacing you've already replaced the termipile, now the gas valve and gasket,  well...its your money you might want to get a new water heater. OH and 5) I was so turned off by the experience and wanted to get my kids hot water for showering, that I went upstairs to inspect and get measurements so I could do the work myself (I know stuff, but just don't have time) but my simple inspection found a corroding and sweating hot water pressure pipe coming off the top of the water heater! This was the only reason why I opted not to do the job myself was that pipe. So yeah, were they prompt, sure.  But I was not happy with the rest of the experience.

Setting up an appt was easy, guys showed in the time frame given. They worked to get the leaks fixed and toilets to stop running. Very professional and knowledgeable. Appreciated them wearing masks and cleaning up after their work. Will call them again if we have plumbing issues. THANKS!

Very unpleasant and stressful experience. They slow walked and took 3 months to complete drainage water blockage job, several things were not done or had to insist on getting them done. Initial invoice had 1 line item for entire $15K charge, had to insist for itemized invoice several time.