No-call, no-show the night before Thanksgiving.
My appointment window was 3-5pm. I had some turkey prepping to do, and I needed my faucet to work.
I called the office at 4:45 because I sought an update on my plumber's ETA. The recorded message said that their offices closed at 4:30 and won't re-open until Monday (or was it Tuesday?) Now, I don't hold a nice long holiday weekend against anyone. But who am I supposed to call when my appointment window goes beyond your office hours? Your assigned plumber who had my work order could have at least called me. I do hope he is safe out there.
I gave two stars because your team may be truly wonderful, but I will never know.