Best Businesses in Houston, TX

I routinely try to support local area businesses. I gave Mr. Electric a try with an electrical issue and was not disappointed. I experienced a quick response, professional service and competitive pricing. Will use again!

Otis and his crew were the only ones out if six local electricians to call me back. They not only were able to get me in the next day, but they arrived ahead of schedule. Otis kept me updated on the price during the process and always thoroughly explained what the issues were. We will 100% call him again and thoroughly recommend him and his crew!

I was having some issues with some electrical outlets & switches.  As a new homeowner with no prior history of hiring an electrician decided to reach out to Grounded to see if they would be able to help fix my electrical issues.  Pete and his partner Nick weren't just on time for my scheduled appointment, they were 15 min. EARLY!  Both were extremely professional and knowledgeable.  They diagnosed my problems rather quickly and remedied the situation just as fast.  However the most impactful thing their service provided to me was not the 5 out of 5 star job they provided to me on this day but for the stress I will no longer have for any future electrical issues because now I know exactly who to call, Grounded!

WW

Eric came out promptly to provide an estimate and determined we can go with a different solution for the problem. He was extremely friendly, prompt and informative. Recommended based on honesty alone. Much appreciated, Eric!

I was very fortunate to have same day service with Jack.  He had repaired and replaced a lighting fixture in our master bedroom closet.  Prior to coming to the house, he had made a recommendation for the best fixture when he purchased at Lowes.

No job is too big or small for him.  Very personable, showed up promptly within the time window and very efficient in his work.  Well done!  I will be using him for all my future electrical needs.

I contacted Aaron's Electrical Service a couple weeks ago as I lost power just in my father's downstairs bedroom, bathroom, and hallway.  Josh arrived at my home same day.  I explained the issue.  He inspected everything and quickly identified the problem - a humidifier with faulty wiring was tripping the circuit breaker.  He reset everything and walked me through his inspection and fix.  Outstanding customer service from start to finish.

This post was misplaced, as it was posted to the wrong location.

Prior to the day of upgrade the business was 5 stars. Upgrade day they moved to a 3 - lack of communication between their employees and contacting Center Point. - CP came to the home at 3 to turn on the lights but Mr E wasn't done yet. So CP left. Mr E supposedly called CP at 5pm to finish the work, and told us CP could be out by 7pm. Long story short, CP never got the call Mr E left the house at 5pm with a family of 8 sitting outside in 100 temps/humidity and mosquitoes- with 2 family members having special medical conditions. CP stated they could be out by 7am the following day.- not good! Now I got involved and called the Mr Electric company and asked for a hotel compensation for the medical kids, they agreed. 1/2 the family stayed the night in a reasonable hotel of $70+ tax (remember Houston) and followed up by emailing the receipt to their recommended email, and I have yet to receive payment. - so I drop to a 3 star. Now a month later, my electric box is popping breakers. I reached out via the website as calling is a hassle, but I will tomorrow during business hours. Mr. Electric could respond to email inquiries via the internet form on their page. They want to sell their services, but once you use them they could care less about keeping their customers. I am not happy with their business, and I have reached out via website, now I have moved on via Facebook. This matter has become personal to the fact that their work could lead to a home fire and as of now if the investigation proves the fire was electrical this Mr. Electric in Katy will be sued. But that is why they get 1.5 stars, I really should give .5

Owner
Shijo T.

Owner
5/18/2020 - Hi Angela, I had previously responded via direct message, but did not receive an answer. Thank you for taking the time to leave a review - and I am very sorry to hear of your concerns. Houston has several Mr.Electric business units (think of them as individual stores). I am the owner of Houston-West & Sugar Land .... you have left a detailed review on our Yelp page, but it appears that the services were performed by a different Mr.Electric franchise: who have a separate Yelp page of their own. I called the other business unit on your behalf to ensure they received your feedback the same day. It would be very much appreciated by myself and the team however if your review was removed & posted to the correct business unit for their follow up directly. Again - sorry to hear of your concerns and appreciate your leaving a review. Best wishes, Ian (owner, Mr.Electric Houston-West & Sugar Land)
10/1/2019, 6:42 AM

Shijo T.

Morning Angela,     [direct message]

Thank you for taking the time to leave a review - and I am very sorry to hear of your concerns.

Houston has several Mr.Electric business units (think of them as individual stores).
I am the owner of Houston-West & Sugar Land .... you have left a detailed review on our Yelp page, but it appears that the services were performed by Mr.Electric of Katy: who have a separate Yelp page of their own.

I am going to call the other business unit in Katy on your behalf to ensure they receive your feedback today.
It would be very much appreciated by myself and the team however if your review was removed & posted to the correct business unit for their follow up directly.

Again - sorry to hear of your concerns and appreciate your leaving a review.
Best wishes, Ian (owner, Mr.Electric Houston-West & Sugar Land)

Great job and value installing a new circuit and wiring for our EV charger.  Cheik is very amiable and will do his best to meet your expectations.  Would trust for any electrical work I might need in the future.

I had a great experience working with Kevin. He gave me a an estimate for the work to be done and was flexible to change the work on the day of installation. HIs price and quality of work are above what you get from other contractors.

Service was great. From the initial online request for an appointment which was answered immediately to the actual service call.  I was called promptly 20 minutes before the allotted time frame. Technicians Ron and Bishop arrived early. They explained the whole process and all services throughly. The service was done in the amount of time they told me it would take. Very friendly and respectful. I would recommend them to friends and family.

I messed up my own electricity on Saturday 1/21/17 by changing out a light switch and not rewiring it properly.  I did a Yelp search for Electricians and clicked the Open Now button, and Lighthouse was the first entry.  High ratings, so I called.

When I called, after one ring it rolled to voicemail, but before I lowered my phone I had a text, Can't talk now, I'll call you later, which is a smart phone option to respond to a call you can't take, so I knew my call had not gone to an office but direct to a technician's phone.  I texted back affirmatively, with a brief explanation of what my problem was.  

He was upfront in his response, that he had 2 calls ahead of me, but could get to me between 6 and 7 that evening.  On a Saturday, mind you.  He quoted me $130 for the service call, which I was willing to pay to have electricity in my master bedroom and bath.

Johnny, who turns out to be the proprietor of Lighthouse, arrived just before 7, after texting me 30 minutes prior that he was on his way.  He assessed what I had done wrong with the switch almost without looking at it, and rewired it and buttoned everything up - power restored.  He finished it in under 15 minutes, and only charged me $75 - basically a show-up fee.

So to sum up - booked a service call entirely via text, he kept me apprised of his schedule, arrived on time, assessed and repaired my issue quickly, and charged me less than I expected.

Who else does that? Overall my experience was excellent.  Call Johnny if you have a need.

We hired David to put a dog door in our metal door. He arrived on time and did a fantastic job on the installation. We will definitely use him for future projects.

Excellent work. Traced a hard to find problem and gave a good price. Easy to communicate with, prompt, takes time to explain. Masks and boot covers. Respectful of property and owner. All in all a terrific service and will be contracting for more overhaul.

I had a great experience with Mr. Electric recently. I sent an online request for service one evening and to my surprise, someone called me within an hour.   They were able to come out the very next day.  The service rep (Brandon) was very professional.  After explaining my issue to him, he explained what steps he would be taking to identify the problem.  The problem was resolved quickly.  Due to the age of my home, he also recommended that I have an electrical safety check.   When he finished, he provided some great suggestions to electrical updates that I may want to consider for my home.  Very satisfied with my first experience using Mr Electric.  Will definitely use again, as well as recommend to family and friends.

I schedule a visit which was easy to do but, when the tech came he went straight to the outside unit, and just by looking at it said it was the wrong unit and the only solution was for us to replace it. I am not against his assessment but the way he did it. It looks like an easy sale for him. I won't call them back and won't recommend them based on this experience, not saying they're bad but the guy did not even take the time to learn from me what the issue was, in fact, he said is an issue with all new houses in the area which I don't believe.

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