This post was misplaced, as it was posted to the wrong location.
Prior to the day of upgrade the business was 5 stars. Upgrade day they moved to a 3 - lack of communication between their employees and contacting Center Point. - CP came to the home at 3 to turn on the lights but Mr E wasn't done yet. So CP left. Mr E supposedly called CP at 5pm to finish the work, and told us CP could be out by 7pm. Long story short, CP never got the call Mr E left the house at 5pm with a family of 8 sitting outside in 100 temps/humidity and mosquitoes- with 2 family members having special medical conditions. CP stated they could be out by 7am the following day.- not good! Now I got involved and called the Mr Electric company and asked for a hotel compensation for the medical kids, they agreed. 1/2 the family stayed the night in a reasonable hotel of $70+ tax (remember Houston) and followed up by emailing the receipt to their recommended email, and I have yet to receive payment. - so I drop to a 3 star. Now a month later, my electric box is popping breakers. I reached out via the website as calling is a hassle, but I will tomorrow during business hours. Mr. Electric could respond to email inquiries via the internet form on their page. They want to sell their services, but once you use them they could care less about keeping their customers. I am not happy with their business, and I have reached out via website, now I have moved on via Facebook. This matter has become personal to the fact that their work could lead to a home fire and as of now if the investigation proves the fire was electrical this Mr. Electric in Katy will be sued. But that is why they get 1.5 stars, I really should give .5
Owner
Shijo T.
Owner
5/18/2020 - Hi Angela, I had previously responded via direct message, but did not receive an answer. Thank you for taking the time to leave a review - and I am very sorry to hear of your concerns. Houston has several Mr.Electric business units (think of them as individual stores). I am the owner of Houston-West & Sugar Land .... you have left a detailed review on our Yelp page, but it appears that the services were performed by a different Mr.Electric franchise: who have a separate Yelp page of their own. I called the other business unit on your behalf to ensure they received your feedback the same day. It would be very much appreciated by myself and the team however if your review was removed & posted to the correct business unit for their follow up directly. Again - sorry to hear of your concerns and appreciate your leaving a review. Best wishes, Ian (owner, Mr.Electric Houston-West & Sugar Land)
10/1/2019, 6:42 AM
Shijo T.
Morning Angela, [direct message]
Thank you for taking the time to leave a review - and I am very sorry to hear of your concerns.
Houston has several Mr.Electric business units (think of them as individual stores).
I am the owner of Houston-West & Sugar Land .... you have left a detailed review on our Yelp page, but it appears that the services were performed by Mr.Electric of Katy: who have a separate Yelp page of their own.
I am going to call the other business unit in Katy on your behalf to ensure they receive your feedback today.
It would be very much appreciated by myself and the team however if your review was removed & posted to the correct business unit for their follow up directly.
Again - sorry to hear of your concerns and appreciate your leaving a review.
Best wishes, Ian (owner, Mr.Electric Houston-West & Sugar Land)
