Best Businesses in Dallas, TX

Our 15 year old gas water heater started to leak so I picked up the phone and called some of the big plumbing companies. Many of them wanted to come out before providing an estimate (I wasn't in the mood for an in-person hard sell) or they quoted a wide ranging estimate that didn't include parts. I saw Pablo's feedback on yelp and decided to give him a call. He quoted a set price over the phone that included all parts - new flexible gas line, new cold water cut off value, etc. Pablo kept the lines of communication open leading up the appointment, he arrived on time (if not a little early) and did a great job installing the new water heater. It's so refreshing to work with someone that delivers top notch customer service and takes pride in the quality of their work.

Legacy plumbing has helped me with several projects. Today, Luke and Hubert helped with a leaking bath faucet and a broken drain. They were professional, efficient, and courteous. Five star service!

This plumbing company is truly top notch. They saved me on the day before Christmas in less than an hour they were out to my house. They fix the problem and only charged me $99.00 come to find out I just needed a clear out of my drainfield, But what it seems like from the inside was much much worse.  Most other companies I called either didn't answer the phone or told me it would be four days from now after the holidays. The dispatcher was pleasant and listened very attentively to my concerns. I will no longer use any other plumbing company in Allen. I found them on next-door and they had multiple other five star reviews on there

I own a salon, & salon sinks can be tricky but after three weeks with a sink with no water pressure when the hot water was turned on, & making appointments with other plumbers who never showed,
1. O'Bryan showed up when they said they would (my team wanted to applaud them when they arrived!)
2. gave me an estimate
3. ordered the part
4. immediately followed up when the part arrived
5. & got the job done!

Jeromy solved our issue & we're thankful for him & the team at O'Bryan, they are officially our go to guys for our plumbing needs.

I'll add, all team members of O'Bryan showed up looking professional in their matching overalls & behaved one a very professional & polite manner which was great as we were working on salon guests at the time,, gave us an estimate online, which streamlined the process, both Lydia & Amber who called us with updates were both equally professional & friendly!

Thank you O'Bryan!

Roman with Rescue Air just fixed our AC problem and he was an awesome tech. Despite the fact that our AC was working at the time he arrived he listen to my description of the problem we were having and searched until he found the problem. While he was repairing our system he explained what he was doing and the origins of the problem. Some of the descriptions did go over my head but he did a great job of presenting the information in the way I and my wife could understand. I guess after doing this for 30 years you discover ways to communicate clearly to people. My whole family appreciates his professionalism and his service. I whole heartedly recommend Roman and Rescue Air.

Complete lack of responsiveness or living up to commitments.   I contacted Matthews to replace the rings on our outdoor fire pit.  They initially came out and did some work to the lines and put a straight bar across the circular pit.  We thought that would be fine, but it turned out not to be appealing or produce even heat. So, we reached back to have them replace the bar with a ring.  They said they would get us a quote by the end of the day.  After not hearing back, I texted the next day (12/14) to get the quote.  The owner said they could get the ring on Amazon and they would be out the next week to do the work.  As of Thursday,  12/19 I hadn't heard from them, so I sent a text asking when they'd be out.  They asked if 12/26 worked.  I said yes. 12/26 came and went without a peep.  So, on the 27th I asked again. I get next week is better. OK?.  Again, I say yes and again I hear nothing.  At this point I have given up and am contacting someone else. Save yourself the hassle and do that from the beginning.

We had a leak in our front yard in the flower bed.   Another company provided me with a quote that I felt was a bit high.   Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone.   They offered to come and take a look at the problem and provide a free estimate.   The plumber came and said it would cost $325 for an estimate.  I told him what the other company told me was the problem but he said he had to make sure himself.  Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free.  After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well).   His verbal quote was almost twice what the other company quoted me.   He did offer to take the $325 cost of the estimate out of the repair price.   However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate.   I asked him to wait outside so I could contact my husband to see what he wanted to do.   I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week.   Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work.   After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed.   I contacted the office the following day about my feeling misled on the free estimate and the invoice.   The person told me they would talk to the supervisor and get back to me on Monday.   On Wednesday, I still had not heard back so I called them again.   The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate.  It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious.  She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours.  

It is now Friday evening and I received no resolution and still have not received a revised receipt/invoice.  I would not recommend this company at all.   While their free estimate claim may not be fraudulent, it is completely misleading.

I was pleased with the service. Setting up an appointment is so easy and they let you know a specific timeframe in which they will arrive and it is very accurate. James Tuck worked on our plumbing. He came out to snake our main line which was backed up from tree roots growing into it. He did additional quotes for two leaky faucets and fixed them on the spot as well. He was friendly and professional. Plumbing is always costly, but it easier to handle when you are dealing with a company like this. It's been a week and we have had no troubles with the plumbing. Mr. Tuck did a great job.

So pleased with my pipe repair experience!  Once my leak was detected under the slab of my home, I was anxiety ridden with the thoughts of the expense and mess that it would take for the repair!  I took several bids for the work and Accurate Leak & Line was the only one that could service a pipe reroute.  I felt confident and informed with their expertise and was pleased with the reasonable cost as well as efficiency and professionalism of the repair team!  It's been several weeks and no problems! Plus, I didn't have  a mess to deal with since there was no hammering or displacement inside my home!  Thank you!

Randy and his men installed 4 Toto toilets (to replace 4  27 yr old toilets) and did an excellent job. The mounting flange on one toilet was broken and the others had several other issues.  They corrected all the problems, checked the remainder of my plumbing, water softener, water heaters, etc.  Couldn't have been happier

I had a drainage problem with the bathroom sinks and contacted Professor Plumb.
They returned my message in a very timely manner. Jeff (technician) arrived on time and was very professional and knowledgeable. I felt like he was being completely honest and reasonable with his work and would definitely use them again

This was the second time I had to use this company. I called him right at 7 am and he text back with a time he could fit me in!!! Great plumber to work with!!! I definitely recommend him!

Ask for Jet Thompson. He's experienced, thorough, and very personable. My house flooded due to a busted pipe in the attic from the winter snow/Ice storm. He came within days when it was hard for me to get scheduled with any other plumbing company. Dean's Plumbing has a good rating on Yelp and my experience with the company certainly reflects that.

The Leak Whisperer was EXCELLENT! They did everything promised and more. I could not be more pleased. They are in my permanent directory. Thanks guys. Chris

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

Such helpful,friendly people, from scheduling the appointment to the plumber arriving.  Steve is wonderful and very quick with repairs and their pricing is extremely reasonable.  They will always be my first call for plumbing needs.

Helped with a slow draining drain. Very responsive and very nice. I had some confusion over billing and he was quick to help.

They didn't even come out. After Augerpros bid such a ridiculous amount, I told Blacktie what I wanted done and how much I thought it was worth, and they scoffed at me and said they would charge even more than Auger Pros wanted. So, naaa, can't afford this kind of pricing. Maybe they get that kind of money working on commercial jobs, but not from me. I just can't pay $1,000 or more for simple repairs like that.

Great job at the best value! Had a supply valve issue and it was solved within the hour. Service provided was fast and of great quality

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