Pure Plumbing

Our hot water heater died last night and we called Pure Plumbing since they are one of the few places open after hours. Jacob picked up right away and was at our house within a couple hours. He was friendly, helpful, not sales-y, not rushed, and explained everything to us well. He was even available to replace our water heater the same night (late!) but we had him come this morning. He was reliable and did a great job. We will definitely be recommending this company to our friends!

We had a leak in our front yard in the flower bed.   Another company provided me with a quote that I felt was a bit high.   Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone.   They offered to come and take a look at the problem and provide a free estimate.   The plumber came and said it would cost $325 for an estimate.  I told him what the other company told me was the problem but he said he had to make sure himself.  Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free.  After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well).   His verbal quote was almost twice what the other company quoted me.   He did offer to take the $325 cost of the estimate out of the repair price.   However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate.   I asked him to wait outside so I could contact my husband to see what he wanted to do.   I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week.   Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work.   After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed.   I contacted the office the following day about my feeling misled on the free estimate and the invoice.   The person told me they would talk to the supervisor and get back to me on Monday.   On Wednesday, I still had not heard back so I called them again.   The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate.  It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious.  She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours.  

It is now Friday evening and I received no resolution and still have not received a revised receipt/invoice.  I would not recommend this company at all.   While their free estimate claim may not be fraudulent, it is completely misleading.

Chase and Amari came out to service my leaking water heater. The confirmation for my appointment was consistent this week, and I received a call on today, hours before, which was extremely thorough. I already had three other companies lined up but moved Pure Plumbing ahead of the line simply because of the FREE CONSULTATION to come out, which is rare. This was a great decision knowing what I know now, but as expected the arrival within the expected window was met. Then after seeing the damage, Chase and Amari identified exactly what the source was, and the pros and cons of the overall project. They were never pushy or salesy about payment and even when I did decide to move forward they provided multiple quotes for flexibility in payment understanding the season the nation is in financially. At the end, I have a new water heater, and Chase actually included a second drain line. The work didn't leave a mess or damage to property and as probably assumed by now-I'll be calling back all other companies to cancel them coming out, and so should you. Pure Plumbing is definitely earning their 5-Stars and if you're lucky Chase and Amari will get called out for your repair. Very happy with the results! Thanks again.

Unfortunately I cannot recommend this company. We called them to come work on 3 repairs. The first 2 were very simple yet we were charged $168. The major repair was to unclog our shower drain that was not draining. The plumber was unable to drain it because the handyman who redid our bathrooms 4 years ago washed grout down the drain which overtime formed into cement. Therefore it needed to be addressed from the outside by digging under the house to replace the p trap. This company quoted us an outrageous amount of $7800!!! We had 3 other companies give us estimates which came out to $3800, $4600 and finally $2650. Obviously we hired the cheapest one and the job was done perfectly! Clearly pure plumbing is money hungry, so beware!

Uriel was very efficient and explained in great detail.  We really enjoyed working with him

This is the 2nd time I use Pure. They are my new and favorite plumbing. As a single female, I trust them.

No words can express how grateful we are for Pure Plumbing's awesome plumber, Ryan, whom we had the pleasure of meeting today. The company was very responsive in providing exactly what we needed. We spoke with manager Jared over the phone to schedule our first appt and he was very helpful in explaining the process and letting us know what to expect. There were no surprises. When Ryan was here, he was thorough and detailed and very friendly and kind to us. We really do appreciate their customer service and down-to-earth approach and certainly wish that there were more companies and contractors around here who can operate with the same attitude and professionalism as these guys. Definitely keepers and happy to know them as our go-to plumbers!

Amazing professionalism, responsiveness, and customer service from Uriel and the folks at Pure Plumbing. Saturday morning free flow leak from an old hose bib that rusted through so bad you could see daylight through the holes once it was dug out. Uriel made it out within an hour or so of our call, immediately dug out the area around the leak to find it and see if patch or repair was possible. He crawled under our 100 year old pier and beam home to assess the situation (I followed) and he found that getting to the pipe would require hand digging trenches under multiple beams to make room to belly crawl to the target. He did all this work to make sure the quote for the work would be accurate, and I am glad he did. We agreed on the scope of work and price, he showed up on time the next morning, knocked out the work (and even replaced the dug out hole from the old hose bib). Unprompted, he told me that his shop was short on pipe insulation so he would have to return the next day to finish insulating the pipe. I never would have known. He returned as promised, then sent me pictures of the fully insulated pipe. He was courteous and incredibly friendly despite having to spend Saturday night crawling through mud and spider webs in 100 degree heat. Highly recommend this company and Uriel, in particular.

Our experience with Pure Plumbing has been exceptional. Their frontline customer care representative, Destiny, is professional, polite, and helpful. Our service reps, Chase B. and Uriel A. were impressive with their knowledge, honesty, and courteous respect for our time. We highly recommend this company to solve your plumbing needs!

I was very impressed by Daron ( master plumber) professionalism and his level of knowledge. He showed up with his co worker
Uriel and did the job. He also followed up whenever I called!!! I highly recommend pure plumbing.... the office people were super nice too!!!!

Very friendly and honest. Great to work with and were able to diagnose a difficult issue. Did not try to sell me on extra services, etc. I would recommend.

My bathroom sink was all backed up and I called Pure Plumbing! They were so efficient and were able to come out later in the day! They explained everything and were so neat with all their work! Their price was very fair ! They also checked a concern I had before they left!  Be sure to ask for Chase and Uriel!

Daron was amazing! Actually the entire process was much easier than anticipated. We had an urgent need and I was SO pleasantly surprised that someone would be available within an hour. Then Daron arrived and quickly assessed the problem, gave us several options and explained everything in detail. He was thorough, professional, friendly and put us completely at ease with the whole process. He went above and beyond in several ways and has acquired us as Pure Plumbing customers for life!