Best Plumbing Services in Philadelphia, PA

Keith performed the testing of my backflow prevention assembly. Keith was on vacation, but he answered my call and booked the service right after getting back. He called me an hour before the scheduled time, arrived on time, and completed the testing in just 15 minutes. I recommend Keith for his professional service, excellent communication, and great value.

We have used Plumb Medic many times and you have always come through for us with fast, courteous service.

These guys are the best!!!  They've been our family plumber since the mid-90s and we've never been disappointed.  They arrive on time, provide excellent service, are always fair and go above and beyond - especially for little old ladies.  Thank you Tom & Mike!

5 stars. Got the best price among those that I requested quote and was even the first one to reply. Hesitant at first since I saw no reviews on his profile. Came on time. Did the job fast and disposed the old water heater quick. Definitely will contact him again should I need plumbing job.

My hot water heater sprang a leak right before New Year's Eve day, and I called Mark Wallace of Wallace Plumbing  & Heating for assistance.  Mark promptly returned my call, collected needed information, provided a reasonable quote for service, and proceeded to immediately order the replacement unit to be shipped to the distributor.  Speaking to Mark on the phone multiple times--as he always returned my calls very quickly--convinced me he is very experienced and knowledgeable.

His crew arrived with the new water heater which they installed in an efficient manner, and my inspection of their work revealed neat, clean connections.  The new unit was fired up and worked perfectly.  Mark handed me the Use & Care Manual for this water heater--something many contractors do not perform--and his crew left the area clean and spotless.

Overall, the service provided by Wallace Plumbing & Heating was superb, and reflects a degree of precision and meticulousness that is unfortunately uncommon on the part of many service providers.  I will continue to utilize Wallace Plumbing & Heating for all my plumbing needs, and will refer Wallace Plumbing & Heating to my family members and friends as well.

Had a great experience with Mr. Tubs. Matt was vouched for by a plumber I trusted who didn't have availability, as 'trustworthy and doing good work.' Stephanie reached out right away and got me scheduled. Matt communicated with me as he was in route to my house. He provided me with a couple of estimates for work I am planning to do in the next year or so, and proposed an alternative solution to one of my issues. He then got to work replacing my outdoor tap. Work was done well using materials of good quality. My overall impression of Mr. Tubs: reliable & communicative, reasonably priced, amiable, honest, high quality work. Wouldn't hesitate to use again and recommend to a friend.

Came right out. Cleared our stack fast. Charged reasonable rate. Explained everything clearly and felt very comfortable having them in my home to do the work. Definitely recommended.

Jeff and the entire team are extremely professional and very competent. There prices are competitive. We've had them do four jobs so far: Whole house humidification. Sump pump system advice and replacement and the gas portions of a whole house generator. We've also used them for a very simple drain cleaning.

They ALWAYS are on time, they do exactly what they say they will, they take care of your house (drop cloth's, shoe covers etc) and they do high quality work.

Completely recommend.

I called Roger Ross Plumbing at the recommendation of a neighbor.  The Patriarch has his own bathroom next to his bedroom, this is good because at almost 87 years of age and with declining mobility, he needs this. Dad's toilet had been clogging on and off, and we decided it was time for a professional.  

Plumber came out on Friday, two days ago,  and fixed the toilet.  This morning it clogs again, and we can't get it unclogged.  We called and had to leave a message. I explained what happened and that they were just here.  

I get a text back from Marina, and, well, see the screenshots.  The earliest they say they can come back is this THURSDAY 4/15 and no, I can't speak to anyone until tomorrow about this.  

This is completely unacceptable and terrible service.  It would be one thing if they hadn't JUST BEEN HERE to fix this exact problem.  

Don't use them.  Anyone who would think it's just fine to leave a mobility challenged senior citizen with a waste filled toilet for four days that they just fixed should not be in business.

Very poor! Would not recommend to no homeowner the guy in the reviews is right.....they come for big money! First off it was $125.00 to come out and troubleshoot the problem SCAM! Then they send this young kid out with this bucket of tools for him to tell you oh you need a new heater it's not worth fixing! So my response is how much is a new heater? $6500 dollars, he replied. Oh we have financing he states! My response is NO! just fix the problem with the heater......this guy disconnected the heater altogether thinking I'm going to call them to hook it back up! Which I'm not! My recommendation is to go somewhere else altogether because no one told him to disconnect the heater, it was fine just turned off. Customer Service was excellent! It was a older gentleman that called me right away at 7:30 last night and they came out early the next day. All the phone calls where excellent. But it's a no for me!

Amazing customer service and overall experience! I have been (unfortunately) ghosted by my handyman and other contractors for several weeks. I filled out the online form today and someone (Rich) came over in a few hours to give an assessment and estimate. I was so glad to know more about my bathroom issue and will be using Nichols when I'm ready to do the work. 5+ Stars and highly recommended!!!

Due to some extenuating issues,  I need help getting to the door to let anyone in. I explained that to the woman who answered the phone.  She was wonderful & accommodating. She said she would look into it & get back to me. Sure enough,  she kept her word. 5 thumbs up for customer service. This morning,  the tech arrived on time, got down to replacing the leaking garbage disposal. He cleaned up completely. A very kind person,  with double masks. I would definitely recommend them & use them again.

Called on Sunday morning after discovering our hot water heater was leaking, and they were out and replaced it by early afternoon. Quick, efficient, and grateful they were able to come out and do the job same day!

First time using Horizon services. They came out the next day. Thought our oil furnish was making an odd sound. Our Technician was Lee. He called and verified his arrival time which was nice. Lee was very polite and is a dog lover which was a bonus point. It was great to be able to let my dog follow him and not have him locked away. Lee was very honest and found no issues with our unit. Our oil furnish is 40yrs old and every year we have something fixed. Lee noticed we have a gas water heater and made some suggestions on converting to a gas unit. We were very interested to hear how more efficient gas is to use. We had a great experience and have scheduled another appointment to learn more about our options. Thank you Horizon and Lee.

This company was doing cement and plumbing work for my neighbor. And like most contractors, made a mess and were inconsiderate of the neighborhood. That aside, I was planning to call them to do some work for my house until I discovered that the son of the company owner helped himself to my garden hose which is two houses down. He dragged my hose through cement, mud and muck, borrowed it without asking and then had the gall to toss it back without winding it back on the spigot. Disrespectful and rude. When I confronted the son his reply was it was an emergency.  He left sand and grit on my sidewalk and curb.

Folks, I'm not sure if you want to hire a company whose owner helps himself to other people's belongings.

Wow, watch out for the strong arming sale tactic of Horizon!
I had my main drain cleared last week and the technician offered to send a camera jockey to cam the line to determine if there may be a more serious issue going on. I agreed and the guy came later that day.
Upon arriving, he said just so you know, your borough and two others in the area require I get permission from the Plumbing Inspector to even come here. And then, I have to share my findings if there is an issue AND the boroughs are requiring the homeowner to fix the problem!
I never heard of such an ordinance but what bothered me was why they wouldn't tell the customer this first. He said you can't expect the technicians to know all the various ordinance rules. So I asked why he didn't call before calling the Plumbing Inspector just to tell the customer Hey--are you aware of this ordinance, are you prepared to deal with the findings and do you still want me to come? He debated with me that you and I can't change the ordinance...and that I can't expect the technicians to know all the ordinances. I said I'm not debating that. I'm asking WHY you would blindside the customer with something like this?
We went in circles another few more minutes until I finally told him we were getting nowhere, he could leave and I'd take this up with a higher-up!
I then spoke with his Manager, explained the interaction and asked if he would appreciate being pushed into a corner like I was? He agreed, he too, would be upset. I told him Horizon seriously needs to rethink their process. I also told him I didn't appreciate Horizon tipping off the borough Plumbing Inspector of a possible issue and that if he had points to score with borough council he could pursue what problem there might be! I have no idea whether I have a belly, a break or anything else. I'm just not in the position of spending 5-10 thousand dollars!
I requested my $99 for the line clearing be refunded which he agreed to. He apologized and said he would be sharing this issue with upper management.
A few days later I spoke to the Plumbing Inspector (PI) and relayed the incident to him. He explained that yes, if a company finds a main drain problem that they are required to share with the borough. He said his position is to side with the homeowner to ensure they aren't replacing something that can't be fixed. However, it isn't required to get permission to come to the property. The PI also felt that this was a case of aggressive sales going on!
I've used Horizon the past ten years or so and will NEVER use them again! What if I were a 90 year old lady who didn't know any different and said well--if the borough says I have to fix it--here's my credit card!
Ugh....UNBELIEVABLE and UNACCEPTABLE!

Knowledgeable guy and seems nice enough but he totally ripped me off knowing I'm a young homeowner. Here are the prices he charged me in case you're wondering if he's an honest businessperson:

$500 to replace a bathroom faucet
$200 to replace a shower head (I know nothing about plumbing; he could have told me I could easily do it myself)
$225 to replace a fill valve in the toilet

If you care at all about getting a fair rate, look elsewhere.

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