Best Plumbing Services in Philadelphia, PA

Keith performed the testing of my backflow prevention assembly. Keith was on vacation, but he answered my call and booked the service right after getting back. He called me an hour before the scheduled time, arrived on time, and completed the testing in just 15 minutes. I recommend Keith for his professional service, excellent communication, and great value.

Your plumber, Shawn, was courteous and took the time to answer all of my questions (he definitely didn't get annoyed like my husband would have!). The work was completed with the utmost of care and I really appreciated the fact that he double checked that everything was working a couple of times.

You have just gained a new lifelong customer and I will be singing your praises to all of my neighbors.

Thank you for a job well done.

I have used Tom Sullivan several times. He has installed a toilet & done other jobs for me. He is always competent & professional with fair prices..

5 stars. Got the best price among those that I requested quote and was even the first one to reply. Hesitant at first since I saw no reviews on his profile. Came on time. Did the job fast and disposed the old water heater quick. Definitely will contact him again should I need plumbing job.

Mark and his son are great guys!  They did an amazing job putting together a tub with a friend of theirs for me.  Always early, always professional, always fair and willing to fix any misunderstandings that came up right away.  Will definitely be recommending Mark to anyone I know that needs plumbing work.  Thank you so much!

I would definitely recommend! They fixed my Kohler skirted toilet in a quick and efficient manner. They followed COVID protocols and were very polite and respectful. If you have any problems with your toilet, give them a call!

Came right out. Cleared our stack fast. Charged reasonable rate. Explained everything clearly and felt very comfortable having them in my home to do the work. Definitely recommended.

Jeff and the entire team are extremely professional and very competent. There prices are competitive. We've had them do four jobs so far: Whole house humidification. Sump pump system advice and replacement and the gas portions of a whole house generator. We've also used them for a very simple drain cleaning.

They ALWAYS are on time, they do exactly what they say they will, they take care of your house (drop cloth's, shoe covers etc) and they do high quality work.

Completely recommend.

I called Roger Ross Plumbing at the recommendation of a neighbor.  The Patriarch has his own bathroom next to his bedroom, this is good because at almost 87 years of age and with declining mobility, he needs this. Dad's toilet had been clogging on and off, and we decided it was time for a professional.  

Plumber came out on Friday, two days ago,  and fixed the toilet.  This morning it clogs again, and we can't get it unclogged.  We called and had to leave a message. I explained what happened and that they were just here.  

I get a text back from Marina, and, well, see the screenshots.  The earliest they say they can come back is this THURSDAY 4/15 and no, I can't speak to anyone until tomorrow about this.  

This is completely unacceptable and terrible service.  It would be one thing if they hadn't JUST BEEN HERE to fix this exact problem.  

Don't use them.  Anyone who would think it's just fine to leave a mobility challenged senior citizen with a waste filled toilet for four days that they just fixed should not be in business.

They come for the big money only.  They will install new units and then refuse service saying you are too far.  It also took them 48 hours to call and say they won't come to my home AFTER PROMISING to be here today.  Find a reputable company who cares for their customers and their name.

We called these guys to winterize my outdoor bathroom and the plumber who came out was excellent. They scheduled him to the day after we called and was done in an hour. Now they're our go-to plumber.

Due to some extenuating issues,  I need help getting to the door to let anyone in. I explained that to the woman who answered the phone.  She was wonderful & accommodating. She said she would look into it & get back to me. Sure enough,  she kept her word. 5 thumbs up for customer service. This morning,  the tech arrived on time, got down to replacing the leaking garbage disposal. He cleaned up completely. A very kind person,  with double masks. I would definitely recommend them & use them again.

I want to thank Graham from Wolfschmidt's for taking the time to resolve a problem with our AC unit that another HVAC person from less than a year ago and a home inspector from 15 months ago missed.  Our AC unit is in the attic so not so easy to access but both of the other paid professionals should have easily discovered the problem.  Graham was extremely professional and Wolfschmidt is fortunate to have this talented young man in their employ.

Complaint Detail / Problem
Complaint Type: Customer Service Issues
Problem:
Horizon replaced my HVAC system there was no issue with installation the team completed this in one day showed up on time and were polite, professional and fast they were here at 7am and gone by 4:30pm. The complaint I have is with the poor customer service post installation. 1. According to Horizon I was entitled to get a rebate check for the amount of $625 from Lennox and instead received a $375 reward card 2. The reward card has a monthly fee 3. My name is spelled incorrect on the card 4. I called to speak to someone and receptionist told me she would pass the message on 5. Receptionist also stated that the rebate is actually $375 from Lennox and $250 from State of NJ 6. I asked her why I couldn't speak to the rebate department directly and she told me they are too busy, I would have to wait 7. I asked to speak to a supervisor and was told no one was available This customer service has much to be desired post installation as I was able to speak with supervisor immediately when I was purchasing this system and they did not have issues with being busy, nor did they they have issues with cashing my check immediately. I was told pre-purchase that there is always a supervisor available guess that is before cash is received? I did tell the receptionist I would not be giving good review and she did not care.

This company was doing cement and plumbing work for my neighbor. And like most contractors, made a mess and were inconsiderate of the neighborhood. That aside, I was planning to call them to do some work for my house until I discovered that the son of the company owner helped himself to my garden hose which is two houses down. He dragged my hose through cement, mud and muck, borrowed it without asking and then had the gall to toss it back without winding it back on the spigot. Disrespectful and rude. When I confronted the son his reply was it was an emergency.  He left sand and grit on my sidewalk and curb.

Folks, I'm not sure if you want to hire a company whose owner helps himself to other people's belongings.

Talk about being selective with the reviews:

We had a sales rep come out to our home to inquire about new heat and air conditioning system.  We informed the sales rep that we could only get the unit if we could qualify for a loan.  My husband filled the forms, at the time the rep called the loan company with the information and we were told that we qualified for the mid-grade unit, which would work fine for us.  The sales rep set up the installment for the coming week, we were in no hurry since our old unit was still working.  After the unit was installed we get a call from the loan company that we did not qualify for the loan.  Now we had to withdraw money from our retirement plan to pay for the unit, otherwise they were going to report us to a collection agency.  My husband cannot have that happen due to his position in the Navy.  We were willing to do a payment plan for them and pay off the total amount by December at the latest January. Their only position was that they would turn us over to a collection agency.  I really think is under handed and very deceptive.
I noticed that my review was filtered. So I am posting this review again.  I just don't want some one going through this.

Knowledgeable guy and seems nice enough but he totally ripped me off knowing I'm a young homeowner. Here are the prices he charged me in case you're wondering if he's an honest businessperson:

$500 to replace a bathroom faucet
$200 to replace a shower head (I know nothing about plumbing; he could have told me I could easily do it myself)
$225 to replace a fill valve in the toilet

If you care at all about getting a fair rate, look elsewhere.

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