Best Plumbing Services in Philadelphia, PA

Very responsive (a rarity among contractors from my experience), friendly, professional, and fair rates. They did a great (and fast)  job replacing a toilet for me and based on this experience I would certainly recommend them to others.

I have had nothing but great experience with this company.. called me back immediately when I had an emergency and came same day to fix my issue.. prior to my emergency my previous experiences were all appointments made in advance.. prompt.. Very professional.. reasonably priced and quality workmanship

Needed plumbing work done and Mark (the owner and Master Plumber) was very responsive, efficient, and was on-site for all the work doing most of it himself with his son (also a plumber) assisting. Definitely a great company and person to deal with!

I owned my home for several years and had no ceiling light in my living room. My home was over 100 years old, so it was originally gas lighting. Manny placed 6 recessed lights in my living room ceiling and included a dimmer switch! Then he installed baseboard electric heaters in every room including my living room. He did an excellent job and I was very happy.

I worked with Matt on a unique plumbing issue and he was knowledgeable and a pleasure to work with. You can trust in A&P!

In short, if there is literally any other service available other than D Nelson, use it instead. Every interaction with D Nelson has been terrible. Zero respect for customers and zero sense of urgency or empathy.

On two occasions now I've had absolutely horrible experiences working with D Nelson.

They don't answer their phone, they don't keep you updated on arrival times, they don't even greet you when arriving at the house. While on the job, D Nelson complained about customers calling him, complained about being tired, questioned if we really even had an issue, and took the liberty of leisurely smoking his pipe. Once the issue was diagnosed (as exactly what I told him), he informed me he wasn't sure when he'd order the replacement part, maybe when he got home that night since he was kind of tired. He couldn't provide any real estimate on when he would place the order, when the part might arrive, or when he might be able to install it and was noticeably frustrated that I'd even have the audacity to inquire about such things.

Almost a week later, D Nelson and his son resolved the issue. Regardless of how long it took to diagnose, order, and repair, in the future I will go to the ends of the world to not have to deal with D Nelson's horrendous attitude towards his customers.

I wouldn't recommend them.

My General Contractor urged me to use Henderson over my plumber, and it was mistake.  Three things:

1. They left a mess between my floors.  Rather than clean things up, I believe Henderson's team just scooped up everything and threw it between by ceiling downstairs and the floor above when they re-did the bathroom?  How do I know this, because we replaced that part of the ceiling and the ceiling guys were astounded by how much stuff was just dumped in there - wood, scraps, floor debris.

2. Can't get the drain from the sink to work right.  Once, twice, still not working.  Gotta call my real plumber.

3. High-pressure sales.  We had a drainage problem with a waste pipe. After trying for about 10 minutes on a service visit, the Henderson guy was quickly writing up a $3500 excavation and replacement quote to fix a problem as early as the next day.  He hands me the paper and asks if I'm ready to sign up for today or tomorrow.   This is the part where I remind him that one doesn't just sign over $3500 on the spot, and I could hire another 30 plumbers to try the same thing because, He almost had it, but the blockage slipped out of his tool.  You would think somebody would try a little hard and help avoid charging you $3500.  The next day, we had a real contractor come out and for $120 and 15 minutes, we were cleared out just fine.  No excavation, no expensive replacements.  Just somebody who wanted to perform an honest job.

The leak detection side of their offerings was fine.

However, I made the mistake of hiring them for their plumbing. Their plumber found the most roundabout, expensive way to resolve the issue and turned a $400-$500 fix into a $2500 fix.

Even once it was fixed, it started leaking again a few weeks later. This was supposed to be covered by my warranty, but they wanted more money.I ended up paying another $250 so they would do the fixe the way it should've been done in the first place.

If you use them to find your leak, do not under any circumstances hire them to fix anything.

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