Best Plumbing Services in Columbus, OH

I used this group in the past year for a drain replacement. The quote I received was extremely competitive. Beyond the price, the service was outstanding. Very honest and professional from the minute I talked to him until he left the job. Would highly recommend to others.

I have been using Drain Openers for more than 10 years now. They are wonderful!!! They are always prompt getting to the job, very courteous and their pricing is always fair. The quality of work is superb and I have recommended them to many others over years with no complaints from anyone. Dave and Tina Swisher are the owners and the two men that usually do work for me are Jeremiah and Mike. You can't go wrong with this company!!

Tony was fantastic!  Same day service on my sump pump, and very reasonable.  The communication via e-mail, phone and text was the best I have ever experienced with any contractor.  Top notch.

UPDATE: Upon double checking, we found no such communication at all with Jeremy as he describes in his response.  We had no idea he had decided he couldn't do anything; he didn't email or text or call with any such communication.  As far as we knew, he had not made any decision and needed more information--and hence his initial commitment to us to come back out.

Jeremy originally came out on March 4.  His initial take on the situation was that this is typical for this area and I've never had one beat me yet.  So his sudden Yelp response of I decided it can't be done is, in my opinion, a rather questionable last-minute excuse made after he's been called out for lack of communication.

Anyway.  Like I said, in our initial meeting on March 4 he had committed to us to come back out in the next week or two to do detailed site measurements but didn't follow up on that for quite some time, and didn't communicate anything for several weeks despite my wife calling his office (March 21) and emailing him.  I finally emailed him on April 1 to ask, Are you still interested in looking more closely at my back yard situation?  If not, just let me know.  Otherwise, please let me know when you plan to be by to assess the situation.

To Jeremy's credit, he responded in 6 minutes via email.  But, his explanation had NOTHING to do with inclement weather delays; instead he talked about some personal medical issues.  Unfortunately, I accepted those at face value.  And now when confronted with the facts he says the delay was due to inclement weather?

In that same email communication he committed to coming out that same week on Friday, April 5, which I again took at face value.

And that was the absolute LAST we ever heard from Jeremy--that is, until moments after my initial Yelp review went up at 11pm.  Now his story is I came out April 5 and decided it couldn't be done.  If he came out, he did not specifically schedule a time to meet with us that day.  Nor did he let us know afterward that he had been there, or made any decision about whether or not to do the job.  I might add that my wife is home all day, and most certainly would have seen Jeremy making any detailed site measurements as he originally described--and yet she saw no such detailed or extensive activity, nor did she see any indications of any such activity.

Further, at no point did my wife deal with Jeremy over text messages.  It was all email and voice.  And at no point did my wife receive any text from Jeremy such as he describes.  Yes, I would be very interested in seeing said screenshots of any texts.  Jeremy, you have MY email; please send the screenshots.  And if you had already concluded that you could not make it work properly, then what additional options did you possibly have to offer?

I also find it interesting that if Jeremy thought he had texted us once and never heard back, that he never bothered to follow up with even a second communication, maybe a phone call or email (and we do know that he had our correct email addresses).

It appears that not only did Jeremy make some terrible choices in how he did business with us, but he continues those choices by trying to defend himself on Yelp by apparently not being truthful about how he handled things.  Like I said, I'm OK with being told sorry, I can't help you.  What I'm not OK with is complete lack of communication, made worse by his stated defense of I told you I couldn't do it which simply isn't true.  Had Jeremy told us that, we wouldn't be here on Yelp today.

Also, I find it interesting that his response to me is virtually the same as his response below to Henk D.

Buyer beware.

This company is the best in Grove city, there is no question about the customer service. My 93-year-old mother needed help, and they were there to help her every step of the way. If you have an older home or a newer home this is your company.

John and Chris were able to eliminate my drain problem in a short amount of time, I had one of the other local companies here first, but they wanted 3x the money to fix the same issue! I'll definitely be using John and the team at Plumbing and Drain Professionals from now on! Thank you for taking care of my plumbing!

Unresponsive to repeated calls to find a simple part (sweeps) to shower doors that we purchased through them

Had a main drain backup.  Called them to come out.  They came out got it flowing.  Said there was an issue with the line, but they couldn't camera it and that we needed to call someone else.  3 weeks later it's backed up again.  I'm not going to call them back out because they don't camera lines. So I call to ask them what they can do to make it right.  Apparently they do camera lines, guess the tech didn't want to do it.   Long story short they say there must have been Miscommunication about what they do. They do camera lines just won't fix them if there's an issue.  Their solution is they can come back out and try to snake the line again....... why would I do that, I've already called another company because you guys told me you don't camera lines, if there is an issue and you can't fix it, I'm not calling you.   Plenty of good plumbing companies out there call this one at your own risk.

My wife and I moved to Plain City in June and needed a plumber for a water heater leak. We like to use local companies when possible and found Foust. We called and got an appointment setup the following business day and our issue was a non-emergency. David was the technician that came to the house the following day and he did a great job throughout the day and went from leak inspection to installed & fully functional water heater the same day. I recommend Foust - they did a great job for us.

Our home warranty company contracted The Service People to fix our water heater. Tony came out and diagnosed that a burner assembly wasn't working, which was causing the heater not to heat. He went on vacation, and we spent a godawful four weeks waiting, contacting The Service People, being told the part wasn't there but would be by X day, waiting, contacting them, being told the part had been delayed or not shipped or no it would be there another day, waiting, rinse, repeat. Over the course of contacting them eight times, I was told seven separate dates that the part would *absolutely* be in, and three different and clashing excuses as to why it hadn't arrived (one was that the manufacturer sent the wrong part, so it had to be returned; another was that the original *correct* part had been sent to the wrong location; and the third was that the manufacturer had never run their credit card so had never shipped the part in the first place). I still have no idea what happened to the part. We would have gone to another company after the first week and a half if our warranty company had allowed it. The only bright spot in this story is that as soon as Tony got back from vacation, he worked with our warranty company to get us an entirely new water heater instead because--you guessed it-- they still didn't have the part. So, after a month of no hot water and a week's worth of lunch breaks wasted trying to figure out why, we finally can shower in comfort again. I would not recommend working with this company. I would recommend Tony as a contractor, but hire him on the side, not through The Service People.

I rarely give 1 star reviews, and I wouldn't have bothered but please beware of this company.

We had to deal with this company through Home Warranty, they outsource their work for any jobs that are assigned out of their home state. This might be why they are so incompetent, but Frank is a total unprofessional liar and this company should definitely not be used at all costs due to their dishonest business practices and fraudulent billing. They have probably been doing this for years, there is probably just cause for a class action lawsuit with how much additional money they have been able to get suckered out of people that do not question their charges. We had in excess of $700 in out of pocket costs on top of what the home warranty company was going to cover for a replacement of a basic hot water heater. The home warranty company does not provide the pricing breakdown, upon calling this company...they refuse to give their price breakdown in the form of email. This should be a red flag #1. They also have girls that work in the dispatch office that have zero customer service skills, maybe they are related to Frank because I saw a common thread there with lack of personality. Once we finally got some verbal breakdown of charges, we realized they are overinflated for bogus inflated permit charges and a disposal fee. Frank immediately blamed his contractor for not putting the correct charges down, that is red flag #2 which shows **** poor management when someone blames a tech for their shortcomings and gets antagonistic for being called out for it and the lack of accountability within a shadily run organization. These were confirmed as bogus charges because we were able to get reassigned to a different company that charged about 1/3 of what they were trying to charge for the exact work that was to be done. Frank and his company are so horrible, that the home warranty company refunded us back our service fee which is pretty much unheard of with these types of places and filed a complaint against him. I was basically told that I could take it or leave it and I can go eff myself and then hung up on.

We called Baumann Plumbing with a clogged drain issue we couldn't fix ourselves. I gave them a call late in the day and they said someone would be out the next morning by 8:30 am. Very quick turnaround compared to other companies I called. Sure enough... Gary showed up to help resolve the issue. He was very professional, friendly, and fixed our problem in under an hour. Baumann will now ALWAYS be our first call when we need a plumber. A big thank you to Gary for excellent service and a quick fix at a reasonable price!

0 stars is not an option, they charged me nearly 10k for unnecessary repairs and then when sewage backed up all over my house again less than 30days later charged me another 1300 to fix the problem that was always the issue! I will be seeking legal action

I am 74 with special child 48, my experience with Chris Plumbing was Unprofessional and Chris DID NOT do any work, yet led me to believe he fixed my problem. 11-7-16 I called Chris Plumbing about water ring around toilet, Chris said he had a job shortly but could stop and give me a free estimate.  Came in flip flops, and shorts, no paperwork,I took him to son's upstairs bathroom, Chris jumped up and down said I needed new floor wood rot. I told him I did not need a new floor as I had a new wood floor, toilet, sink, painted in less that two years ago, then Chris said he would take the toilet off and check everything out.

Came downstairs in 5 minutes said plumbing fine everything ok but had time to fix it. Went to truck came back with no tool box went up stairs.

Came down in 10 minutes said it would be $100.00, asked if I could take the discount listed on his ad, Chris said he already did that it was $100.00.

My son's caregiver was up stairs the first five minutes, came down went to the basement to get laundry, when Jim came up I was writing the check for Chris thinking Chris did work. I walked to the truck with Chris as he did not give me an invoice and I thought he would write me one, Chris reached into his truck and gave me his business card, no last name, no address, picture of a women and two kids, could hardly read phone #. Chris said he had been listed with Westland Messenger for years and if he get one complaint they will drop his ad, no need to worry gave 30 day warranty which I noted on the check.

Two days later On 7-9-16 I went up stairs to see if my son made his bed. There was water all over the bathroom floor, being by myself I put towels all over the floor. Went down stairs and looked up Chris Plumbing on my iPad. There was a review on Chris Plumbing back in 2011 almost the same as what happened to me, they said Chris said he would come three times to check out his problem and never came, with that I called another Plummer.

They  came right away, Had to snake line, said bad blockage way down, they did fix my problem. If Chris did anything Chris would have found the blockage as well. They charged $114.00 but did do the work. I called Chris and told him I wanted my money back, he said he did not trust me, I hung up.

Sent Chris Plumbing in Galloway a CERTIFIED LETTER asking for my $100.00 they would not sign for the letter. I reported this to Westland Messinger and the BBB.

I feel Chris Scamed me when I told him I did not need a new floor, to take advantage of a 74 year old lady when all he would have had to do was snake the line blockage.

I tell my story so others may not be taken in 15 minutes, I feel like a fool, my son's caregiver told me he could not have done anything in such a short time, said people like this should be stopped. That is why I wrote this, it is the principle of thing, shame on you Chris.

DO NOT PUNISH YOURSELF BY HIRING K&D PLUMBERS.  There are far too many honest, reliable, competent, and hard working plumbers for you to waste your money on this crew.

If you want to feel like a second class citizen, use K&D Plumbing.  David and team were hired to do several plumbing jobs on my house addition.  David's communication with me and my general contractor was horrible and virtually nonexistent.  David would regularly not return calls / messages and failed to follow through on several critical items (i.e., permit coordination) that caused significant delays in the project.  His failure to talk to the paying customer and follow through on promises also caused delays throughout the project.  To cap it all off, David sent one of his plumbers to change out a natural gas feed line to a fireplace.  His plumber had installed it previously, but his work FAILED the City's inspection.  David regularly pulled his plumber from scheduled dates to fix this poor work.  Upon completion of this last bit of work, David overcharged me by $95 for an hour of labor that his plumber did not work.  He agreed to me not having to pay for the 1 hour his employee did not work on my job, but he never sent an adjusted invoice.  In the flurry of paying several trades for their services on my home, I mistakenly overpaid David the $95 for the 1 hour not really worked.  I contacted him quickly to notify him of the error, but he had already cashed my check.  I requested a refund for that overage.  He told me that he 'deserved' the extra money and refused to refund it.  Eventually, he agreed to send me a $95 check.  Well, that date came and went without me receiving a check or hearing a word from David.  After a couple weeks, I again attempted to contact David to inquire about the money and refund.  He told me that he has no intention of returning my money and that it was my problem since I wrote the check.  There is a term for someone who makes promises and does not keep his word.  There is also a term for someone who takes things, in this case nearly $100, that is not rightfully theirs.

Mrs. B., 01/08/2016Edit

We are a military family and on a tight budget. I have home warranty to avoid any unexpected home repair expense. My warranty company first American hired T & R Plumbing located 3841 Richard Avenue, Grove City OH 43123, Mr. Rocky (the owner) to repair my garbage disposal. He made an appointment and never showed. I took a day off from work to be there and no plumber. I finally got ahold of Mr. Rocky (the owner and person who made the appointment with me) and he told me that he totally forgot about the appointment. So, we schedule another appointment and again, this clown never show or had the decency to call me. Again, I called and texted him and after constant begging, he sets another appointment. This time he showed, asked for the $65 service fee before he did anything and once I gave him the money, he proceeded to check the garbage disposal (turn the switch on and off and loosing up something under the sink) and tells me that he will call me back Monday to set new appointment to replace the unit. He was barely 10 minutes in my home and left a mess in my kitchen and a non functional sink ( my sink is leaking water). Now I have a sink I can't used and no garbage disposal). Monday comes and no call or sign from this clown. Tuesday I called him and he never calls back, I called and left several messages and texted him and nothing. After trying and trying, I left him another message letting him know I was calling the warranty company and he then called be back . He told me that he was super busy and did not have the time to deal with this, after begging and pleading , he agrees to set an appointment. No surprises, he never showed. Again, calls and calls and he sets another appointment (the last appointment was 12/21/15 (4 days before Christmas). the appointment was for 12/21 between 1 and 4 pm. I texted him the day of the appointment to remind him and called him. Well, 4 pm came and went and no plumber (he is consistently unreliable), I called him at 4 pm and asked him where he was. called him again and finally got ahold of him around 5 pm, and he told me that he was in Dayton and had 3 other service call ahead of me and he will get to my place when he get there. My place is in Blacklick, Columbus and he was in Dayton and was still in the middle of a service call with 3 more service call ahead of me and it was already after 5 pm. He told me that he wont be able to get to me (again) and if I did not like it (he used foul language which I wont repeat here) , i can F**** call the warranty company and them send someone else.
The original service call was placed mid-November 2015, it is now January 7, 2016 (over70 days) and I have no garbage disposal and a sink that is leaking water. The warranty company already paid him for all of the work and they cant do anything but have this absolute irresponsible and scammer plumber finish the job which he hasn't. Please avoid this scammer, he is the worst plumber I have ever had the misfortune to deal with. He is a scammer and created more repair problems than was originally needed. I lost several days off work, the $65 service fee and the use of my sink and still no garbage disposal. If I could give him minus 1 star, I would, too bad the lowest option here is 1 star. This Mr. Rocky is the worst plumber ever.

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