Best Plumbing Services in Columbus, OH

Have used this company several times for plumbing and roofing. Extremely fast response, exemplary service, very fair pricing and great quality of work. I can't recommend them highly enough. My mom is in her mid 90's and lives alone with no family within hours of her.  Bill Goodknight has gotten someone to her emergency in hours.

I am very happy with this place.  I needed a leak in my basement pipe fixed and also needed some pipe re-ran because we recently installed a water softener and filtration unit.  When I called the rep that took the call was very friendly.  They were able to get plumbing technician out to our house in a matter of days.  The technician, Dave, was very friendly and very knowledgeable.  He completed the job quickly and exceeded my expectations.  The price for the service was very reasonable and I am glad I found this place, I will certainly use them again at some point.  Everyone needs to have a good plumber on speed dial!

Great Plumbing service. I have had Cliff do work for me several times and have experienced friendly, fair, superior and timely performance. I would highly recommend.

We called Mike shop about our water leaks issue. He came and checked what's the problem is. He was pretty honest and told us what we need to do. His 1st visit made us feel that his very knowledge about what his doing and saying. Definitely recommend him and call him again.
- Menilda & Josh

I will do business with J and J and recommend them to others as long as I live in my home. Prompt, professional, skilled, even instructive. Wish I'd found them years ago. I knew I was in reputable hands. Just the best.

The people at Babbert's strive to do a great job and ensure success on any job they are involved in.  A company with no outside sales or advertising and are always busy.  The service side for septic will do what they can to ensure things get taken care of and genuinely feel for customers when they have emergencies that cause nasty things to happen with their septic and sewer.

Great Customer service from the time the answered the phone until completion. They gave me a call ahead when they were getting close. They had very reasonable prices. I had a faucet installed in my kitchen today 4/13/19 The technician Aaron, was very polite and knowledgeable. They offer a free plumbing analysis, which the technician looked over all exposed plumbing and pointed out a couple of areas of concern; nothing major. He cleaned up after his task was complete. I highly recommend them to anyone needing a good plumber

Tried and true. Down to earth local business owner who will tell you like it is. He won't recommend services that aren't needed just to make a dollar - reliable and super easy to communicate with.

Kevin from Flush Drains was the ultimate professional giving honest service as well as respect and compassion for the drain problem we had.  I highly recommend their company that gives the kind of service and honesty to your situation.   Call them.  you won't regret it

Fantastic service and honest work -- never an upsell or recommendation for unnecessary repairs or other nonsense.  Truly an awesome fixture in Columbus, and what a testament to family tradition and quality of service.  Unheard of today's day and age -- keep up the superb work in all of your future journies!

They were fast and courteous gave great ideas to fix my problem and most of all they didn't nickel and dime me they did the job right the first time wonderful

1st - they answered their phone. That seems to be the biggest issue I've run into lately (contractors not being responsive). Rep showed up on time, was professional and informative. Installed a new sump pump for the typical going rate which is just over $400.

We had torrential rain today and that pump earned its weight in gold. Worked continuously throughout the evening without issue. Good product, good service- thumbs up.

To quote my mom. I'm in love!  Limes Plumbing - 3 guys-Started at eight am and finished at Eleven-thirty.  Great guys, took care of every plumbing issue! not over estimate of quoted work.  I can do laundry with no problem, simple turn-on faucet out side, can turn on shower without yanking my elbow out of socket, repaired my bathroom faucet handles, other bathroom faucet handles, unstuck garbage disposal.  Woo-ee!  A+

Btw:  we have leveraged him a couple of times too. Very great full of his work

I called and instead of sending a tech, they talked me through it over the phone.  Took 2 minutes, and saved me a lot of money since it was the weekend.  Will be using them when it is something I can't handle.

At your service gave me a great deal on a new furnace and AC unit. After I've had multiple repairs on both systems by a different company.
I also had Mr. Jones (the owner) install a new hot water tank in my house. Excellent service, timely manner, quality work!
Highly recommended.

I waited in all afternoon for a 2-5pm appointment. They called to say that the plumber was running late but would be here early evening. At 6pm they called to say he wasn't coming and at that point canceled my job completely.
Unethical behavior from an unreliable company.

I have used this company for 20+ years, and convinced my mother, who was on a fixed income, to use them too.  i used to really like them.  They were prompt, they told you over the phone what the initial rate would be, and that it could increase based on the amount of work necessary.  The technician who would show up, would then diagnose the issue, and provide an estimate, which you could approve, or not.  if you didn't, you would just pay the trip fee.  I always approved, and so that wasn't an issue.  Today, the technician came to my house, did not provide an estimate, and adjusted the chain that was connected to the flapper on the toilet.  Total time: less than 30 minutes.  Total cost: $107 dollars ($47/labor+$60/trip).  I had a coupon for $25 off of the service call/$50 if it was after hours.  He told me he could not take the coupon because he had already provided a discount on the labor, and if he took the coupon, he would have to charge me $98 for his labor.

It wasn't clear what was being discounted, so I phoned the main office.  I asked the person who answered the phone the hourly rate.  She said 'it depends on the job, we don't have an hourly rate.'  I explained that he was there for 30 minutes, and that he was very nice, but I wasn't understanding how, with the coupon, that degree of work was $98.  She said, 'Maybe there was a minimum on the coupon.'-there wasn't.  She finally said, I'll have to have my supervisor phone you.

Beverly the supervisor phoned within 5 minutes.  She said that the customer service reps-unlike how it used to be, don't have the information necessary to quote hourly rates.  At the end of the day, what it boils down to is that WW will charge a $98 'diagnostic/first hour fee,' plus a $60 trip charge (which is already pre-printed on the invoice.)  In essence, the meter starts at $158 for them, whether they do the work or not.

I have several problems with this:

1.  The customer service reps were once, as recently as 2 years ago, very clear about the trip fee, that the repair person would provide an estimate, and if you didn't have the work done, you still had to pay the trip fee.

2.  The customer service reps were once, as recently as 2 years ago, equally clear about the hourly rate, and at that time, there was no expectation that one paid for one hour, whether the work took an hour to complete the repair or not.  I guess that's why they now term it a 'diagnostic fee,' rather than an hourly rate, so that they can ensure that every job nets a minimum of $158.  As recently as one month or so ago, a technician came to the house, and he assessed the situation, concluded that a repair wasn't necessary, and charged a $35 trip fee.

3.  No one, neither the person with whom I spoke when I made the appointment, nor the technician, cited a $98 diagnostic fee to me, in the door, prior to work, which is why it was unclear to me how the repair person could say that $47 was 'discounted,' when neither he, nor anyone else had explained the $98--which is why I phoned, to ask, 'discounted from what?

4.  The repair person did not give an estimate---had he done so, at least I would have known about the 'upcharge.'  I probably would have had the work done anyway, but failure to disclose is never a good 'look,' especially for those who answer the phone and take the appointments.

5.  It is somewhat fraudulent and misleading to send 'coupons' via email, only to dishonor them, or tell a customer that if the coupon is accepted, they won't get the 'discount' off of the 'diagnostic fee,' that was never disclosed to begin with.  Unlike how they used to operate, the coupons are evidently worthless, or are a ploy to convince someone to rely upon them, make an appointment, and then to be told that it's cheaper to pay the minimum 'in the door,' rate.

It appears that now that WW has expanded its services beyond plumbing, to HVAC, carpet cleaning, and a myriad of other services, they have changed their business model so as to net the most profit per service call.  One reason I always used them was because I liked the professionalism exhibited by their phone reps and technicians, and they did good work.  You knew what you were going to pay, and you got your money's worth.  They still do good work, but the professionalism component, particularly by the persons who take phone calls has declined.  Their fees have become a 'moving target,' which is unacceptable, but I suppose that their business is so large now that they won't miss one long-time customer's business.

charged us to snake the main line, broke the sewer line, wanted to charge for more work, we agreed, then they were no call no show.  lost money and ended up with broken pipe.  Promised several times they would be out and finish work that day, when they never showed we called and called and they never answered or returned calls.  Other reviews say no contractor license, wish we had saw that before.

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